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</a> </li> <li class="c-category-list__item"> <a href="/en_US/installation-plugins" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428890/instalation_plugins.png');"></div> <div class="c-category-list__link-name"> Installation & Plugins </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/chatbots-automation" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428902/chatbots-automation.png');"></div> <div class="c-category-list__link-name"> Chatbots & automations </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/ai" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/603096/ai.png');"></div> <div class="c-category-list__link-name"> AI </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/chatbox" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428892/chatbix_settings.png');"></div> <div class="c-category-list__link-name"> Chat box </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/dashboard" class="c-category-list__link c-category-list__link--active"> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428893/dashboard.png');"></div> <div class="c-category-list__link-name"> Dashboard </div> </a> <ul class="c-category-list__submenu"> <!-- subcategories: --> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/visitors" class="c-category-list__submenu-link c-category-list__submenu-link--active">Visitors</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/block-visitor" class="c-category-list__submenu-link ">Block visitor</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/dashboard-language" class="c-category-list__submenu-link ">Dashboard language</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/cookie-consent" class="c-category-list__submenu-link ">Cookie consent</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/shortcuts" class="c-category-list__submenu-link ">Shortcuts</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/file-sharing" class="c-category-list__submenu-link ">File sharing</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/cant-see-dashboard" class="c-category-list__submenu-link ">Why can't I see the dashboard?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/contact-form" class="c-category-list__submenu-link ">Contact form</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/contacts" class="c-category-list__submenu-link ">Contacts</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/contact-tagging" class="c-category-list__submenu-link ">Contact tagging</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/ai/ai-reply-assistant" class="c-category-list__submenu-link ">AI Reply Assistant</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/contact-properties" class="c-category-list__submenu-link ">Contact Properties</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/profile-settings" class="c-category-list__submenu-link ">Profile Settings</a> </li> </ul> </li> <li class="c-category-list__item"> <a href="/en_US/privacy-legal" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428894/privacy_legal.png');"></div> <div class="c-category-list__link-name"> Privacy & Legal </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/mobile-apps" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428895/mobile_apps.png');"></div> <div class="c-category-list__link-name"> Mobile apps </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/features" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428896/features-idiots-2.png');"></div> <div class="c-category-list__link-name"> Features </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/notifications" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428897/notifications.png');"></div> <div class="c-category-list__link-name"> Notifications </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/faq" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428898/faq.png');"></div> <div class="c-category-list__link-name"> FAQ </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/tips-tricks" class="c-category-list__link "> <div class="c-category-list__link-icon"></div> <div class="c-category-list__link-name"> Tips & tricks </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/agents" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428899/agents-2.png');"></div> <div class="c-category-list__link-name"> Agents </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/conversations" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428900/live-chat.png');"></div> <div class="c-category-list__link-name"> Conversations </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/statistics" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428901/statistics-idiots-3.png');"></div> <div class="c-category-list__link-name"> Statistics </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/integrations" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428891/integration.png');"></div> <div class="c-category-list__link-name"> Integrations </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/price-packages" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428904/price_packages.png');"></div> <div class="c-category-list__link-name"> Price & Packages </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/localization" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/431337/lcoalisation.png');"></div> <div class="c-category-list__link-name"> Localization </div> </a> </li> </ul> </div> <div class="o-grid__col o-grid__col--lg-9"> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=1845481"> <h1 class="o-answer__heading"> Visitors </h1> <div class="helpjuice-table-of-contents-container"> <p> Table of Contents </p> <div class="helpjuice-toc-items"> <a href="#where-to-find-visitors-0" data-tag-name="H2"> Where to find Visitors? </a> <a href="#filters-1" data-tag-name="H2"> Filters </a> <a href="#visitor-icon-meanings-2" data-tag-name="H2"> Visitor icon meanings </a> <a href="#how-to-start-a-conversation-with-the-visitor-3" data-tag-name="H2"> How to start a conversation with the visitor? </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><h2>Where to find Visitors?</h2><p>In the <strong>Visitors</strong> tab, you can see all of the people who are currently browsing your website.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/jpdfmyk5L33PstAtJC7uGBltZdfTFWzR.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/jpdfmyk5L33PstAtJC7uGBltZdfTFWzR.png" alt="" loading="lazy"></a></p><div class="helpjuice-callout warning"> <div class="helpjuice-callout-body"><p><strong>Warning</strong>: You might notice that there is a difference between the number of visitors on the desktop version and on the mobile app. This is because only active visitors are visible on the mobile app and inactive visitors are not displayed. This was done to optimize the speed of the mobile app.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><h2>Filters</h2><p>You can use the <strong>search bar (1)</strong> to find a specific visitor, or <strong>filters (2)</strong> to display just the relevant visitors.</p><ul> <li><strong>All</strong></li> <li> <strong>Active</strong> - visitors who are actively browsing your website (there were some activity recorded in the last 10 minutes)</li> <li> <strong>In chat</strong> - visitors, who are currently chatting with your agents</li> <li> <strong>Customers</strong> - visitors who are identified by Contact form, or <a href="https://docs.smartsupp.com/examples/detailed-visitor-info/" target="_blank"><strong>API</strong></a> </li> <li> <strong>Auto-messaged</strong> - visitors who received an automatic message</li> <li> <strong>Blocked</strong> - visitors who were blocked by your agents</li> </ul><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/OtDZZOiFcouBWZdCD790FLESNOHKHHYF.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/OtDZZOiFcouBWZdCD790FLESNOHKHHYF.png" alt="" loading="lazy"></a></p><h2>Visitor icon meanings</h2><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/8DQ5VuqERwmbizL0N85qWCiLRrisktPk.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/8DQ5VuqERwmbizL0N85qWCiLRrisktPk.png" alt="" loading="lazy"></a></p><h2>How to start a conversation with the visitor?</h2><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>This feature is only available in <strong>STANDARD</strong> and <strong>PRO</strong> package.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><p>If you want to start a <a href="https://www.smartsupp.com/live-chat/">chat</a> conversation with your visitor (for example offer him a discount or just welcome him to your website), you can actively contact him directly from the Visitor tab in your Dashboard. Just click on a specific visitor on your website and choose聽<strong>Open conversation</strong>. Then you'll be able to send a message to your visitor.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/vNj5aUux0LMCqhEVf5shTgvN0siPkl9G.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/vNj5aUux0LMCqhEVf5shTgvN0siPkl9G.jpg" alt="" loading="lazy"></a></p><div class="helpjuice-callout success"> <div class="helpjuice-callout-body"><p><strong>Tip</strong>: If you want to effectively reach out to your visitors, we recommend using <a href="/chatbots-automation/automatic-messages">Automatic messages</a>聽or <a href="/chatbots-automation/chatbot">Chatbots</a>聽which will do the work for you!</p></div> <div class="helpjuice-callout-delete">聽</div> </div></div> </div> <div class="o-answer__undertext"> <em> Still confused? Contact us via the chat box in your dashboard and we鈥檒l be happy to get in touch with you. Please note that customer service is included only in paid packages. </em> </div> </article> <div class="c-helpful was-this-helpful"> <h2 class="c-helpful__text">Was this article helpful? Rate it and help us improve your experience.</h2> <form accept-charset="UTF-8" action="/questions/1845481/feedbacks" method="post" class="c-helpful__btns"> <div class="hidden"><input name="authenticity_token" type="hidden" value="W7fIKyhlMGSYY6ZpNZ0EjAuXfvwpXGjx8KK7p9liJk0="></div> <input id="feedback_score" name="feedback[score]" type="hidden" value="0"> <a href="#" id="yes" class="response feedback c-helpful__btn c-helpful__btn--yes"> <span class="sr-only"> Yes (1) </span> </a> <a href="#" id="no" class="response feedback c-helpful__btn c-helpful__btn--no"> <span class="sr-only"> No (0) </span> </a> </form> <a class="enable-feedback" data-action="click->feedbacks#showFeedbackForm"> Give feedback about this article </a> </div> <div class="c-posts"> <h2 class="c-posts__heading"> Recommended Articles </h2> <div class="o-grid"> <div class="o-grid__col o-grid__col--lg-6"> <div class="c-posts__item"> <a href="/en_US/dashboard/cant-see-dashboard" class="c-posts__item-link"> <h2 class="c-posts__item-heading"> Why can't I see the dashboard? </h2> <p class="c-posts__item-description"> In case you are trying to log in to the dashboard, and you can only see a blank page, it may be necessary to check... </p> </a> </div> </div> <div class="o-grid__col o-grid__col--lg-6"> <div class="c-posts__item"> <a href="/en_US/chatbox/contact-form" class="c-posts__item-link"> <h2 class="c-posts__item-heading"> Contact form </h2> <p class="c-posts__item-description"> Why to use the Contact form? 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