Logiciel pour les fournisseurs de services gérés (MSP)

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</div> </div> </div> </div> </div> </div> </div> </div> </div> <main class="utils-unset-gridGutter aem-GridColumn aem-GridColumn--default--12"> <div id="container-192911b2a4" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="utils-unset-gridGutter utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div id="container-d5d83b9220" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="leadparagraph utils--layout-10 aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-leadparagraph" id="leadparagraph-955383d82e"> <div class="title cmp-leadparagraph__title"> <div data-cmp-data-layer="{"title-bd9cbc7f66":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"Fournisseurs de services gérés (MSP)","xdm:linkURL":""}}" id="title-bd9cbc7f66" class="cmp-title"> <h2 class="cmp-title__text">Fournisseurs de services gérés (MSP)</h2> </div> </div> <div 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Comment pouvons-nous les am&eacute;liorer&nbsp;?&nbsp;Voici les questions que se posent les fournisseurs de services g&eacute;r&eacute;s (MSP) en permanence. Dans un contexte d&rsquo;infrastructures informatiques et de syst&egrave;mes cloud de plus en plus complexes, de pression des co&ucirc;ts et de p&eacute;nurie de talents, r&eacute;pondre aux attentes des clients repr&eacute;sente un d&eacute;fi de taille.<br></p>\n<p>En disposant des fonctionnalit&eacute;s d&rsquo;acc&egrave;s et de contr&ocirc;le &agrave; distance et d&rsquo;assistance technique de TeamViewer &agrave; port&eacute;e de main, votre &eacute;quipe peut travailler de mani&egrave;re plus efficace, identifier la cause du probl&egrave;me plus rapidement et offrir un service de grande qualit&eacute; qui constitue un avantage concurrentiel pour votre entreprise.</p>\n"}}" id="text-ea6bc5ce55" class="cmp-text"> <p>Nos services répondent-ils toujours aux attentes des clients ? Comment pouvons-nous les améliorer ? Voici les questions que se posent les fournisseurs de services gérés (MSP) en permanence. Dans un contexte d’infrastructures informatiques et de systèmes cloud de plus en plus complexes, de pression des coûts et de pénurie de talents, répondre aux attentes des clients représente un défi de taille.<br></p> <p>En disposant des fonctionnalités d’accès et de contrôle à distance et d’assistance technique de TeamViewer à portée de main, votre équipe peut travailler de manière plus efficace, identifier la cause du problème plus rapidement et offrir un service de grande qualité qui constitue un avantage concurrentiel pour votre entreprise.</p> </div> </div> </div> </div> </div> </div> </div> <div class="utils-unset-gridGutter utils-themed--light cmp-container--background cmp-container--background-light utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div id="container-1b6459f090" class="cmp-container cmp-container--fullwidth "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="utils-unset-gridGutter aem-GridColumn aem-GridColumn--default--12"> 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data-cmp-src="https://teamviewer.scene7.com/is/content/teamviewergmbh/logo-manpowergroup-landscape?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/logos/partners-integrations/logo-manpowergroup-landscape.svg" data-title="Logo ManpowerGroup" id="image-c07f5b5dbe" data-cmp-data-layer="{"image-c07f5b5dbe":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:33Z","image":{"repo:id":"cc18f807-9e51-4013-a080-a9acfcb44ed8","repo:modifyDate":"2024-09-18T13:47:58Z","@type":"image/svg+xml","repo:path":"/content/dam/teamviewer/central-image-hub/logos/partners-integrations/logo-manpowergroup-landscape.svg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/content/teamviewergmbh/logo-manpowergroup-landscape?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="Logo ManpowerGroup"> 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utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div id="container-e318d1a971" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cmp-article utils-unset-gridGutter utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-article__asset-wrapper utils-gridGutter"> <div class="image cmp-article__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/blog-cloud-services-personal-devices?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/general-assets/blog/blog-cloud-services-personal-devices.jpg" data-title="Illustration montrant des services cloud sur différents appareils" id="image-933c2dbe75" data-cmp-data-layer="{"image-933c2dbe75":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:33Z","image":{"repo:id":"c202ce0c-bd70-4735-9869-c297206fb3e6","repo:modifyDate":"2024-03-15T11:25:17Z","@type":"image/jpeg","repo:path":"/content/dam/teamviewer/central-image-hub/general-assets/blog/blog-cloud-services-personal-devices.jpg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/blog-cloud-services-personal-devices?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="Illustration montrant des services cloud sur différents appareils"> </noscript> </div> </div> </div> <div class="cmp-article__content-wrapper utils-gridGutter"> <div class="title cmp-article__title"> <div data-cmp-data-layer="{"title-1a7128a0df":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"Garantir l’intégrité de l’infrastructure","xdm:linkURL":""}}" id="title-1a7128a0df" class="cmp-title"> <h2 class="cmp-title__text">Garantir l’intégrité de l’infrastructure</h2> </div> </div> <div class="text cmp-article__text"> <div data-cmp-data-layer="{"text-0091e94ee5":{"@type":"teamviewer/components/tenants/website/_atoms/text","xdm:text":"<p>Une solution d&rsquo;acc&egrave;s &agrave; distance cloud constitue une porte d&rsquo;entr&eacute;e potentielle &agrave; une entreprise. L&rsquo;acc&egrave;s &agrave; un appareil sans configuration pr&eacute;alable peut donner lieu &agrave; un ransomware ou compromettre l&rsquo;infrastructure du client et menacer ainsi l&rsquo;ensemble de l&rsquo;entreprise. Les MSP sont essentiels pour garantir la s&eacute;curit&eacute; et la fiabilit&eacute; des appareils des clients. La r&eacute;putation et les recettes de ces derniers sont en jeu, ils vont donc chercher &agrave; &ecirc;tre rassur&eacute;s.</p>\n"}}" id="text-0091e94ee5" class="cmp-text"> <p>Une solution d’accès à distance cloud constitue une porte d’entrée potentielle à une entreprise. L’accès à un appareil sans configuration préalable peut donner lieu à un ransomware ou compromettre l’infrastructure du client et menacer ainsi l’ensemble de l’entreprise. Les MSP sont essentiels pour garantir la sécurité et la fiabilité des appareils des clients. La réputation et les recettes de ces derniers sont en jeu, ils vont donc chercher à être rassurés.</p> </div> </div> </div> </div> <div class="cmp-article utils-unset-gridGutter cmp-article--reverse-order aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-article__asset-wrapper utils-gridGutter"> <div class="image cmp-article__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/blog-unmonitored-assets?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/general-assets/blog/blog-unmonitored-assets.jpg" data-title="Illustration montrant des ressources gérées à distance" id="image-fc931e48ed" data-cmp-data-layer="{"image-fc931e48ed":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:33Z","image":{"repo:id":"ff5bee40-706e-4de5-b4af-192c347c9a7f","repo:modifyDate":"2024-03-07T18:45:55Z","@type":"image/jpeg","repo:path":"/content/dam/teamviewer/central-image-hub/general-assets/blog/blog-unmonitored-assets.jpg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/blog-unmonitored-assets?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="Illustration montrant des ressources gérées à distance"> </noscript> </div> </div> </div> <div class="cmp-article__content-wrapper utils-gridGutter"> <div class="title cmp-article__title"> <div data-cmp-data-layer="{"title-86ad7ac2d8":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"Créez un modèle MSP orienté client plus flexible et plus efficace avec TeamViewer","xdm:linkURL":""}}" id="title-86ad7ac2d8" class="cmp-title"> <h2 class="cmp-title__text">Créez un modèle MSP orienté client plus flexible et plus efficace avec TeamViewer</h2> </div> </div> <div class="text cmp-article__text"> <div data-cmp-data-layer="{"text-fda3c14f19":{"@type":"teamviewer/components/tenants/website/_atoms/text","xdm:text":"<p>De nombreux dirigeants d&rsquo;entreprises de MSP sont aujourd&rsquo;hui confront&eacute;s &agrave; des conflits de priorit&eacute;s. D&rsquo;une part, ils doivent r&eacute;pondre aux besoins de plus en plus complexes des clients. D&rsquo;autre part, ils subissent la pression d&rsquo;offrir plus avec moins.</p>\n"}}" id="text-fda3c14f19" class="cmp-text"> <p>De nombreux dirigeants d’entreprises de MSP sont aujourd’hui confrontés à des conflits de priorités. D’une part, ils doivent répondre aux besoins de plus en plus complexes des clients. D’autre part, ils subissent la pression d’offrir plus avec moins.</p> </div> </div> </div> </div> </div> </div> </div> <div class="utils-unset-gridGutter utils-themed--light cmp-container--background cmp-container--background-light utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div id="container-538719df3d" class="cmp-container cmp-container--fullwidth "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="utils-unset-gridGutter aem-GridColumn aem-GridColumn--default--12"> <div id="container-cbbf819d98" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div id="experiencefragment-546f8f6558" class="cmp-experiencefragment cmp-experiencefragment--award-overview"> <div id="container-6e5b0b7067" class="cmp-container cmp-container--fullwidth "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="utils-unset-gridGutter aem-GridColumn aem-GridColumn--default--12"> <div id="container-e6900fa295" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-10 cmp-basic-text--alignment-center aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-a7802d3079":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-04-08T14:24:14Z","xdm:text":"<h2>Optimisez votre efficacité grâce à nos solutions d’assistance primées dédiées aux fournisseur de services gérés (MSP) et aux entreprises</h2>\r\n"}}" id="text-a7802d3079" class="cmp-text"> <h2>Optimisez votre efficacité grâce à nos solutions d’assistance primées dédiées aux fournisseur de services gérés (MSP) et aux entreprises</h2> </div> </div> <div class="customerlogo cmp-customerlogo--items-single-row utils-half-spacing-bottom aem-GridColumn 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data-cmp-data-layer="{"image-c57cbae621":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-05-22T14:13:43Z","xdm:linkURL":"https://www.g2.com/products/teamviewer-remote/reviews?utm_source=rewards-badge","image":{"repo:id":"5c3925a5-efef-4c3e-a9df-19f40c6d014c","repo:modifyDate":"2024-12-31T11:28:13Z","@type":"image/svg+xml","repo:path":"/content/dam/teamviewer/central-image-hub/logos/awards/logo-award-g2-easiest-to-use-enterprise.svg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <a class="cmp-image__link" href="https://www.g2.com/products/teamviewer-remote/reviews?utm_source=rewards-badge" data-cmp-clickable data-cmp-hook-image="link" target="_blank"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/content/teamviewergmbh/logo-award-g2-easiest-to-use-enterprise?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="G2 Award: Easiest Admin, Enterprise"> 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href="https://www.g2.com/products/teamviewer-remote/reviews?utm_source=rewards-badge" data-cmp-clickable data-cmp-hook-image="link" target="_blank"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/content/teamviewergmbh/logo-award-g2-leader-enterprise?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="G2 Award: Leader, Enterprise"> </noscript></a> </div> </div></li> <li class="cmp-logoitem"> <div class="cmp-logoitem__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/content/teamviewergmbh/logo-award-g2-fastest-implementation-enterprise?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/logos/awards/logo-award-g2-fastest-implementation-enterprise.svg" data-title="G2 Award: Fastest Implementation, Enterprise" id="image-d02caf0f44" data-cmp-data-layer="{"image-d02caf0f44":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-12-31T11:43:42Z","xdm:linkURL":"https://www.g2.com/products/teamviewer-remote/reviews?utm_source=rewards-badge","image":{"repo:id":"f8c5173f-4537-4a45-b7e1-6e7669ab2f04","repo:modifyDate":"2024-12-31T11:28:14Z","@type":"image/svg+xml","repo:path":"/content/dam/teamviewer/central-image-hub/logos/awards/logo-award-g2-fastest-implementation-enterprise.svg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <a class="cmp-image__link" href="https://www.g2.com/products/teamviewer-remote/reviews?utm_source=rewards-badge" data-cmp-clickable data-cmp-hook-image="link" target="_blank"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/content/teamviewergmbh/logo-award-g2-fastest-implementation-enterprise?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="G2 Award: Fastest Implementation, Enterprise"> </noscript></a> </div> </div></li> <li class="cmp-logoitem"> <div class="cmp-logoitem__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/content/teamviewergmbh/logo-award-g2-best-meets-requirements-enterprise?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/logos/awards/logo-award-g2-best-meets-requirements-enterprise.svg" data-title="G2 Award: Best Meets Requirements, Enterprise" id="image-fd2ec40a27" data-cmp-data-layer="{"image-fd2ec40a27":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-26T11:53:26Z","xdm:linkURL":"https://www.g2.com/products/teamviewer-remote/reviews?utm_source=rewards-badge","image":{"repo:id":"5e233354-b180-4895-9085-e1e3d8ca32b3","repo:modifyDate":"2024-12-31T11:28:12Z","@type":"image/svg+xml","repo:path":"/content/dam/teamviewer/central-image-hub/logos/awards/logo-award-g2-best-meets-requirements-enterprise.svg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <a class="cmp-image__link" href="https://www.g2.com/products/teamviewer-remote/reviews?utm_source=rewards-badge" data-cmp-clickable data-cmp-hook-image="link" target="_blank"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/content/teamviewergmbh/logo-award-g2-best-meets-requirements-enterprise?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="G2 Award: Best Meets Requirements, Enterprise"> </noscript></a> </div> </div></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="utils-unset-gridGutter utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div id="container-378f9b27c8" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cmp-featurelist aem-GridColumn aem-GridColumn--default--12"> <h2 class="cmp-featurelist__headline">Défis des MSP</h2> <div id="featurelist-6e4940e2b7" class="cmp-accordion cmp-accordion--featurelist" data-cmp-is="accordion" data-cmp-data-layer="{"featurelist-6e4940e2b7":{"shownItems":[],"@type":"teamviewer/components/tenants/website/featurelist","repo:modifyDate":"2024-07-05T12:21:34Z"}}" data-cmp-single-expansion data-placeholder-text="faux"> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"featurelist-6e4940e2b7-item-56a6dc4e9c":{"@type":"teamviewer/components/tenants/website/featurelist/item","repo:modifyDate":"2024-07-05T12:21:34Z","dc:title":"Des infrastructures informatiques de plus en plus complexes"}}" id="featurelist-6e4940e2b7-item-56a6dc4e9c"> <h3 class="cmp-accordion__header"><button id="featurelist-6e4940e2b7-item-56a6dc4e9c-button" class="cmp-accordion__button" type="button" aria-controls="featurelist-6e4940e2b7-item-56a6dc4e9c-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Des infrastructures informatiques de plus en plus complexes</span> <span class="cmp-accordion__subtitle">En 2017, une entreprise utilisait en moyenne 17 applications cloud. En 2022, ce nombre a atteint les 130 applications.</span> <span class="cmp-accordion__icon"></span> </button></h3> <div data-cmp-hook-accordion="panel" id="featurelist-6e4940e2b7-item-56a6dc4e9c-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="featurelist-6e4940e2b7-item-56a6dc4e9c-button"> <div class="cmp-featurelist__item cmp-basic-text"> <div data-cmp-data-layer="{"text-56a6dc4e9c":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:34Z","xdm:text":"<p>Le volume et la vari&eacute;t&eacute; des donn&eacute;es au sein des organisations ont explos&eacute;, le plus souvent en raison de nouvelles initiatives telles que l&rsquo;IoT et l&rsquo;analyse des donn&eacute;es. La gestion des donn&eacute;es, des applications et des services &agrave; la fois sur site et dans le cloud rajoute de la complexit&eacute;, de m&ecirc;me que la banalisation du travail &agrave; distance et en d&eacute;placement.</p>\n<p>Cela requiert beaucoup de travail de gestion. Vous devez non seulement acqu&eacute;rir des comp&eacute;tences dans de nombreuses technologies, mais aussi r&eacute;pondre rapidement &agrave; un nombre croissant de demandes de service. Ces t&acirc;ches sont fastidieuses si vous proc&eacute;dez principalement avec des visites sur site.</p>\n"}}" id="text-56a6dc4e9c" class="cmp-text"> <p>Le volume et la variété des données au sein des organisations ont explosé, le plus souvent en raison de nouvelles initiatives telles que l’IoT et l’analyse des données. La gestion des données, des applications et des services à la fois sur site et dans le cloud rajoute de la complexité, de même que la banalisation du travail à distance et en déplacement.</p> <p>Cela requiert beaucoup de travail de gestion. Vous devez non seulement acquérir des compétences dans de nombreuses technologies, mais aussi répondre rapidement à un nombre croissant de demandes de service. Ces tâches sont fastidieuses si vous procédez principalement avec des visites sur site.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"featurelist-6e4940e2b7-item-9c7ecea05f":{"@type":"teamviewer/components/tenants/website/featurelist/item","repo:modifyDate":"2024-07-05T12:21:34Z","dc:title":"Évolution des demandes des clients"}}" id="featurelist-6e4940e2b7-item-9c7ecea05f"> <h3 class="cmp-accordion__header"><button id="featurelist-6e4940e2b7-item-9c7ecea05f-button" class="cmp-accordion__button" type="button" aria-controls="featurelist-6e4940e2b7-item-9c7ecea05f-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Évolution des demandes des clients</span> <span class="cmp-accordion__subtitle">Les clients adoptent progressivement de nouvelles initiatives professionnelles, telles que les nouveaux canaux de ventes et les technologies intelligentes. Pour les MSP, cela signifie la prise en charge d’une plus grande variété et d’un plus grand nombre de types d’appareils, de systèmes et d’applications.</span> <span class="cmp-accordion__icon"></span> </button></h3> <div data-cmp-hook-accordion="panel" id="featurelist-6e4940e2b7-item-9c7ecea05f-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="featurelist-6e4940e2b7-item-9c7ecea05f-button"> <div class="cmp-featurelist__item cmp-basic-text"> <div data-cmp-data-layer="{"text-9c7ecea05f":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:34Z","xdm:text":"<p>En parall&egrave;le, les clients &agrave; forte valeur ajout&eacute;e continuent d&rsquo;avoir des demandes exigeantes en mati&egrave;re de s&eacute;curit&eacute; et de temps de disponibilit&eacute;.&nbsp;</p>\n<p>Les clients attendent des MSP qu&rsquo;ils r&eacute;pondent &agrave; leurs besoins tout en maintenant les temps de r&eacute;ponse et de r&eacute;solution au minimum. Les solutions avanc&eacute;es de t&eacute;l&eacute;assistance permettent de concilier ces aspects.</p>\n"}}" id="text-9c7ecea05f" class="cmp-text"> <p>En parallèle, les clients à forte valeur ajoutée continuent d’avoir des demandes exigeantes en matière de sécurité et de temps de disponibilité. </p> <p>Les clients attendent des MSP qu’ils répondent à leurs besoins tout en maintenant les temps de réponse et de résolution au minimum. Les solutions avancées de téléassistance permettent de concilier ces aspects.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"featurelist-6e4940e2b7-item-d2bc95d8b0":{"@type":"teamviewer/components/tenants/website/featurelist/item","repo:modifyDate":"2024-07-05T12:21:34Z","dc:title":"Nouvelles menaces de sécurité"}}" id="featurelist-6e4940e2b7-item-d2bc95d8b0"> <h3 class="cmp-accordion__header"><button id="featurelist-6e4940e2b7-item-d2bc95d8b0-button" class="cmp-accordion__button" type="button" aria-controls="featurelist-6e4940e2b7-item-d2bc95d8b0-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Nouvelles menaces de sécurité</span> <span class="cmp-accordion__subtitle">Les tentatives de phishing, les attaques par ransomware, DDoS et les attaques à la chaîne d’approvisionnement constituent des menaces pour vos clients.</span> <span class="cmp-accordion__icon"></span> </button></h3> <div data-cmp-hook-accordion="panel" id="featurelist-6e4940e2b7-item-d2bc95d8b0-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="featurelist-6e4940e2b7-item-d2bc95d8b0-button"> <div class="cmp-featurelist__item cmp-basic-text"> <div data-cmp-data-layer="{"text-d2bc95d8b0":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:34Z","xdm:text":"<p>Les probabilit&eacute;s d&rsquo;une cyberattaque r&eacute;ussie augmentent et les r&eacute;percussions potentielles d&rsquo;une telle attaque sont de plus en plus importantes. Selon IBM, le co&ucirc;t moyen global d&rsquo;une violation de donn&eacute;es en 2023 &eacute;tait de 4,45&nbsp;millions de dollars, soit 15&nbsp;% de plus qu&rsquo;en 2020.&nbsp;</p>\n<p>Si un utilisateur final soup&ccedil;onne qu&rsquo;une violation de donn&eacute;es s&rsquo;est produite, &ecirc;tes-vous en mesure de r&eacute;soudre le probl&egrave;me rapidement&nbsp;? &Ecirc;tes-vous en mesure de lancer des protocoles d&rsquo;isolement, de sauvegarde, de r&eacute;cup&eacute;ration et de correction rapidement&nbsp;? Pouvez-vous effectuer toutes ces op&eacute;rations &agrave; distance&nbsp;?</p>\n"}}" id="text-d2bc95d8b0" class="cmp-text"> <p>Les probabilités d’une cyberattaque réussie augmentent et les répercussions potentielles d’une telle attaque sont de plus en plus importantes. Selon IBM, le coût moyen global d’une violation de données en 2023 était de 4,45 millions de dollars, soit 15 % de plus qu’en 2020. </p> <p>Si un utilisateur final soupçonne qu’une violation de données s’est produite, êtes-vous en mesure de résoudre le problème rapidement ? Êtes-vous en mesure de lancer des protocoles d’isolement, de sauvegarde, de récupération et de correction rapidement ? Pouvez-vous effectuer toutes ces opérations à distance ?</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"featurelist-6e4940e2b7-item-759ca2034f":{"@type":"teamviewer/components/tenants/website/featurelist/item","repo:modifyDate":"2024-07-05T12:21:34Z","dc:title":"Intégration de clients à forte valeur ajoutée"}}" id="featurelist-6e4940e2b7-item-759ca2034f"> <h3 class="cmp-accordion__header"><button id="featurelist-6e4940e2b7-item-759ca2034f-button" class="cmp-accordion__button" type="button" aria-controls="featurelist-6e4940e2b7-item-759ca2034f-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Intégration de clients à forte valeur ajoutée</span> <span class="cmp-accordion__subtitle">Les processus d’approvisionnement et d’intégration de clients des secteurs de la banque, la santé, les finances et du secteur public peuvent présenter des difficultés.</span> <span class="cmp-accordion__icon"></span> </button></h3> <div data-cmp-hook-accordion="panel" id="featurelist-6e4940e2b7-item-759ca2034f-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="featurelist-6e4940e2b7-item-759ca2034f-button"> <div class="cmp-featurelist__item cmp-basic-text"> <div data-cmp-data-layer="{"text-759ca2034f":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:34Z","xdm:text":"<p>Ces clients ont des exigences &eacute;lev&eacute;es en mati&egrave;re de s&eacute;curit&eacute; et ont besoin de rapports constants gr&acirc;ce &agrave; l&rsquo;enregistrement des &eacute;v&eacute;nements les audits. Les MSP effectuent une &eacute;valuation des risques qui d&eacute;termine comment et via quelle adresse IP se connectent les appareils des clients. Ce processus m&eacute;ticuleux prend du temps et retarde la relation de travail entre le client et le MSP.</p>\n"}}" id="text-759ca2034f" class="cmp-text"> <p>Ces clients ont des exigences élevées en matière de sécurité et ont besoin de rapports constants grâce à l’enregistrement des événements les audits. Les MSP effectuent une évaluation des risques qui détermine comment et via quelle adresse IP se connectent les appareils des clients. Ce processus méticuleux prend du temps et retarde la relation de travail entre le client et le MSP.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"featurelist-6e4940e2b7-item-66859069cc":{"@type":"teamviewer/components/tenants/website/featurelist/item","repo:modifyDate":"2024-07-05T12:21:34Z","dc:title":"Pénuries de talents"}}" id="featurelist-6e4940e2b7-item-66859069cc"> <h3 class="cmp-accordion__header"><button id="featurelist-6e4940e2b7-item-66859069cc-button" class="cmp-accordion__button" type="button" aria-controls="featurelist-6e4940e2b7-item-66859069cc-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Pénuries de talents</span> <span class="cmp-accordion__subtitle">Rien que dans le domaine de la cybersécurité, on estime de 4 millions d’employés supplémentaires sont nécessaires pour répondre aux besoins des entreprises dans le monde. Le déficit de compétence a augmenté de 12 % depuis 2022.</span> <span class="cmp-accordion__icon"></span> </button></h3> <div data-cmp-hook-accordion="panel" id="featurelist-6e4940e2b7-item-66859069cc-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="featurelist-6e4940e2b7-item-66859069cc-button"> <div class="cmp-featurelist__item cmp-basic-text"> <div data-cmp-data-layer="{"text-66859069cc":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:34Z","xdm:text":"<p>Dans des domaines tels que l&rsquo;ing&eacute;nierie des r&eacute;seaux et des syst&egrave;mes, la maintenance des serveurs et le service d&rsquo;assistance avanc&eacute;e, les talents qualifi&eacute;s sont souvent rares et co&ucirc;tent cher.&nbsp;</p>\n<p>En tant que MSP, vous devez garantir que les p&eacute;nuries de personnel n&rsquo;entra&icirc;nent pas le non-respect de vos accords de niveau de service. Les technologies capables d&rsquo;int&eacute;grer rapidement les employ&eacute;s et de compl&eacute;ter les comp&eacute;tences des employ&eacute;s existants vous permettent d&rsquo;am&eacute;liorer l&rsquo;efficacit&eacute; de votre main-d&rsquo;&oelig;uvre.</p>\n"}}" id="text-66859069cc" class="cmp-text"> <p>Dans des domaines tels que l’ingénierie des réseaux et des systèmes, la maintenance des serveurs et le service d’assistance avancée, les talents qualifiés sont souvent rares et coûtent cher. </p> <p>En tant que MSP, vous devez garantir que les pénuries de personnel n’entraînent pas le non-respect de vos accords de niveau de service. Les technologies capables d’intégrer rapidement les employés et de compléter les compétences des employés existants vous permettent d’améliorer l’efficacité de votre main-d’œuvre.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"featurelist-6e4940e2b7-item-a256813173":{"@type":"teamviewer/components/tenants/website/featurelist/item","repo:modifyDate":"2024-07-05T12:21:34Z","dc:title":"Défis liés au télétravail"}}" id="featurelist-6e4940e2b7-item-a256813173"> <h3 class="cmp-accordion__header"><button id="featurelist-6e4940e2b7-item-a256813173-button" class="cmp-accordion__button" type="button" aria-controls="featurelist-6e4940e2b7-item-a256813173-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Défis liés au télétravail</span> <span class="cmp-accordion__subtitle">Sur un marché du travail tendu, les techniciens talentueux savent qu’ils auront de très nombreuses opportunités d’emploi s’ils décident de quitter leur poste actuel.</span> <span class="cmp-accordion__icon"></span> </button></h3> <div data-cmp-hook-accordion="panel" id="featurelist-6e4940e2b7-item-a256813173-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="featurelist-6e4940e2b7-item-a256813173-button"> <div class="cmp-featurelist__item cmp-basic-text"> <div data-cmp-data-layer="{"text-a256813173":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:34Z","xdm:text":"<p>Les MSP doivent &ecirc;tre tr&egrave;s attentifs aux conditions de travail existantes afin de garantir la r&eacute;tention des salari&eacute;s. Le manque de capacit&eacute;s techniques facilitant le t&eacute;l&eacute;travail, dont le d&eacute;pannage technique &agrave; distance, peut notamment inciter les employ&eacute;s existants &agrave; aller voir ailleurs.</p>\n"}}" id="text-a256813173" class="cmp-text"> <p>Les MSP doivent être très attentifs aux conditions de travail existantes afin de garantir la rétention des salariés. Le manque de capacités techniques facilitant le télétravail, dont le dépannage technique à distance, peut notamment inciter les employés existants à aller voir ailleurs.</p> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{"featurelist-6e4940e2b7-item-cd43fec467":{"@type":"teamviewer/components/tenants/website/featurelist/item","repo:modifyDate":"2024-07-05T12:21:34Z","dc:title":"Pression de coûts internes"}}" id="featurelist-6e4940e2b7-item-cd43fec467"> <h3 class="cmp-accordion__header"><button id="featurelist-6e4940e2b7-item-cd43fec467-button" class="cmp-accordion__button" type="button" aria-controls="featurelist-6e4940e2b7-item-cd43fec467-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Pression de coûts internes</span> <span class="cmp-accordion__subtitle">Les revendications salariales des employés, la volatilité des tarifs des partenaires et des fournisseurs, l’augmentation des frais généraux et l’imprévisibilité de la demande du marché sont tout autant de facteurs qui influencent le paysage opérationnel des MSP.</span> <span class="cmp-accordion__icon"></span> </button></h3> <div data-cmp-hook-accordion="panel" id="featurelist-6e4940e2b7-item-cd43fec467-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="featurelist-6e4940e2b7-item-cd43fec467-button"> <div class="cmp-featurelist__item cmp-basic-text"> <div data-cmp-data-layer="{"text-cd43fec467":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:34Z","xdm:text":"<p>La pression est d&rsquo;en faire plus avec moins, sans alt&eacute;rer les niveaux de service ou les relations avec les clients.</p>\n"}}" id="text-cd43fec467" class="cmp-text"> <p>La pression est d’en faire plus avec moins, sans altérer les niveaux de service ou les relations avec les clients.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="utils-unset-gridGutter utils-themed--light cmp-container--background cmp-container--background-light utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div id="container-787bf13462" class="cmp-container cmp-container--fullwidth "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="utils-unset-gridGutter aem-GridColumn aem-GridColumn--default--12"> <div id="container-ea22b6251e" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cmp-article utils-unset-gridGutter cmp-article--reverse-order utils-half-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-article__asset-wrapper utils-gridGutter"> <div class="image cmp-article__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/remote-connectivity-enterprise-solutions?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/general-assets/commons/remote-connectivity-enterprise-solutions.jpg" data-title="Solutions à distance pour les entreprises" id="image-b10c781432" data-cmp-data-layer="{"image-b10c781432":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:35Z","dc:title":"Solutions à distance pour les entreprises","image":{"repo:id":"106ddeb3-5846-4fe6-a7f8-780799f41bbd","repo:modifyDate":"2023-09-19T08:17:12Z","@type":"image/jpeg","repo:path":"/content/dam/teamviewer/central-image-hub/general-assets/commons/remote-connectivity-enterprise-solutions.jpg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/remote-connectivity-enterprise-solutions?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="Cadre travaillant sur son ordinateur portable au crépuscule dans un bureau d’entreprise" title="Solutions à distance pour les entreprises"> </noscript> <meta itemprop="caption" content="Solutions à distance pour les entreprises"> </div> </div> </div> <div class="cmp-article__content-wrapper utils-gridGutter"> <div class="title cmp-article__title"> <div data-cmp-data-layer="{"title-d443c0b716":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"TeamViewer offre tout ce dont vous avez besoin","xdm:linkURL":""}}" id="title-d443c0b716" class="cmp-title"> <h2 class="cmp-title__text">TeamViewer offre tout ce dont vous avez besoin</h2> </div> </div> <div class="text cmp-article__text"> <div data-cmp-data-layer="{"text-2c487aac74":{"@type":"teamviewer/components/tenants/website/_atoms/text","xdm:text":"<ul>\n<li><b>Fonctionnalit&eacute;s de contr&ocirc;le &agrave; distance compl&egrave;tes&nbsp;:</b> Elles vous permettent de prendre en charge n&rsquo;importe quel appareil et de fournir un d&eacute;pannage, depuis n&rsquo;importe o&ugrave;</li>\n<li><b>Plateforme unifi&eacute;e&nbsp;:</b> Id&eacute;ale pour un nombre croissant de demandes de service, avec la capacit&eacute; de g&eacute;rer toutes les sessions &agrave; distance via une seule interface</li>\n<li><b>Gestion de l&rsquo;acc&egrave;s sans surveillance et des appareils &agrave; distance&nbsp;: </b>Surveillance et maintenance proactives des points de terminaison et des appareils, m&ecirc;me lorsqu&rsquo;ils sont hors ligne</li>\n<li><b>Connexions &agrave; distance s&eacute;curis&eacute;es&nbsp;:</b> Elles garantissent le maintien et le renforcement de la posture de s&eacute;curit&eacute; de vos clients</li>\n<li><b>Assistance guid&eacute;e par RA&nbsp;:</b> Pour l&rsquo;assistance client, l&rsquo;int&eacute;gration et l&rsquo;am&eacute;lioration des comp&eacute;tences des employ&eacute;s</li>\n</ul>\n"}}" id="text-2c487aac74" class="cmp-text"> <ul> <li><b>Fonctionnalités de contrôle à distance complètes :</b> Elles vous permettent de prendre en charge n’importe quel appareil et de fournir un dépannage, depuis n’importe où</li> <li><b>Plateforme unifiée :</b> Idéale pour un nombre croissant de demandes de service, avec la capacité de gérer toutes les sessions à distance via une seule interface</li> <li><b>Gestion de l’accès sans surveillance et des appareils à distance : </b>Surveillance et maintenance proactives des points de terminaison et des appareils, même lorsqu’ils sont hors ligne</li> <li><b>Connexions à distance sécurisées :</b> Elles garantissent le maintien et le renforcement de la posture de sécurité de vos clients</li> <li><b>Assistance guidée par RA :</b> Pour l’assistance client, l’intégration et l’amélioration des compétences des employés</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="utils-unset-gridGutter utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div id="container-e7beb232a3" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="leadparagraph utils-half-spacing-bottom utils--layout-8 aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-leadparagraph" id="leadparagraph-81ad3c3789"> <div class="title cmp-leadparagraph__title"> <div data-cmp-data-layer="{"title-f6bf9ff1c0":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"Cas d’utilisation de TeamViewer pour les MSP","xdm:linkURL":""}}" id="title-f6bf9ff1c0" class="cmp-title"> <h2 class="cmp-title__text">Cas d’utilisation de TeamViewer pour les MSP</h2> </div> </div> </div> </div> <div data-component-module="tabcomponent" class="cmp-tabcomponent utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div id="tabcomponent-7e61a865c4" class="cmp-tabs" data-cmp-is="tabs" data-cmp-data-layer="{"tabcomponent-7e61a865c4":{"@type":"teamviewer/components/tenants/website/tabcomponent","noTracking":true,"repo:modifyDate":"Jul 5, 2024, 12:21:35 PM","shownItems":["why"]}}" data-placeholder-text="faux"> <ol role="tablist" class="cmp-tabs__tablist" aria-multiselectable="false"> <li role="tab" id="why" class="cmp-tabs__tab cmp-tabs__tab--active" aria-controls="why-tabpanel" tabindex="0" data-cmp-hook-tabs="tab">Connexions à distance sécurisées</li> <li role="tab" id="what" class="cmp-tabs__tab" aria-controls="what-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">La nécessité d’une assistance rapide et efficace</li> <li role="tab" id="how" class="cmp-tabs__tab" aria-controls="how-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Intensification des opérations et intégration des clients à forte valeur ajoutée</li> <li role="tab" id="tabcomponent-7e61a865c4-item-05efa5befd" class="cmp-tabs__tab" aria-controls="tabcomponent-7e61a865c4-item-05efa5befd-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Entretien d’appareils dispersés et éteints</li> <li role="tab" id="tabcomponent-7e61a865c4-item-4b5aa453fc" class="cmp-tabs__tab" aria-controls="tabcomponent-7e61a865c4-item-4b5aa453fc-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Formation et amélioration des compétences plus performantes</li> </ol> <div id="why-content" role="tabpanel" aria-label="Connexions à distance sécurisées" tabindex="0" class="cmp-tabs__tabpanel cmp-tabs__tabpanel--active" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"why":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"Connexions à distance sécurisées","@id":"why","repo:modifyDate":"Jul 5, 2024, 12:21:36 PM","parentId":"tabcomponent-7e61a865c4","trackingId":"why"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils--layout-8"> <div data-cmp-data-layer="{"text-497d2ab089":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:36Z","xdm:text":"<p>Les MSP sont charg&eacute;s de la s&eacute;curit&eacute; des appareils de leurs clients et tenus pour responsables en cas de menace. Gr&acirc;ce aux fonctionnalit&eacute;s d&rsquo;acc&egrave;s conditionnel, l&rsquo;infrastructure du client conserve son int&eacute;grit&eacute;, car toute solution d&rsquo;acc&egrave;s &agrave; distance telle que TeamViewer peut &ecirc;tre bloqu&eacute;e au niveau du pare-feu, mais l&rsquo;assistance sera tout de m&ecirc;me assur&eacute;e via un routeur sp&eacute;cifique. Cela permet d&rsquo;emp&ecirc;cher toute instance ind&eacute;sirable par d&eacute;faut, sans cons&eacute;quences sur la disponibilit&eacute; du MSP qui peut continuer &agrave; fournir une assistance. Le routeur dispose &eacute;galement de configurations de l&rsquo;acc&egrave;s bas&eacute; sur les r&egrave;gles, de limites de temps, d&rsquo;approbations et d&rsquo;&eacute;quivalents du contr&ocirc;le d&rsquo;acc&egrave;s bas&eacute; sur les r&ocirc;les (RBAC) dont des rapports complets g&eacute;n&eacute;r&eacute;s &agrave; partir des &eacute;v&eacute;nements enregistr&eacute;s peuvent &ecirc;tre transmis au client.</p>\n<p>De plus, les op&eacute;rations des MSP impliquent g&eacute;n&eacute;ralement la gestion, le stockage et l&rsquo;&eacute;change d&rsquo;informations hautement confidentielles des clients, dont les donn&eacute;es sur les clients finaux. Les clients ont besoin d&rsquo;&ecirc;tre rassur&eacute;s quant au traitement de ces donn&eacute;es sensibles. TeamViewer offre les normes de s&eacute;curit&eacute; les plus strictes, avec notamment le chiffrement de bout en bout, l&rsquo;authentification multifactorielle et une conformit&eacute; totale au RGPD.</p>\n<p>&nbsp;</p>\n"}}" id="text-497d2ab089" class="cmp-text"> <p>Les MSP sont chargés de la sécurité des appareils de leurs clients et tenus pour responsables en cas de menace. Grâce aux fonctionnalités d’accès conditionnel, l’infrastructure du client conserve son intégrité, car toute solution d’accès à distance telle que TeamViewer peut être bloquée au niveau du pare-feu, mais l’assistance sera tout de même assurée via un routeur spécifique. Cela permet d’empêcher toute instance indésirable par défaut, sans conséquences sur la disponibilité du MSP qui peut continuer à fournir une assistance. Le routeur dispose également de configurations de l’accès basé sur les règles, de limites de temps, d’approbations et d’équivalents du contrôle d’accès basé sur les rôles (RBAC) dont des rapports complets générés à partir des événements enregistrés peuvent être transmis au client.</p> <p>De plus, les opérations des MSP impliquent généralement la gestion, le stockage et l’échange d’informations hautement confidentielles des clients, dont les données sur les clients finaux. Les clients ont besoin d’être rassurés quant au traitement de ces données sensibles. TeamViewer offre les normes de sécurité les plus strictes, avec notamment le chiffrement de bout en bout, l’authentification multifactorielle et une conformité totale au RGPD.</p> <p> </p> </div> </div> </div> </div> </div> <div id="what-content" role="tabpanel" aria-label="La nécessité d’une assistance rapide et efficace" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"what":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"La nécessité d’une assistance rapide et efficace","@id":"what","repo:modifyDate":"Jul 5, 2024, 12:21:36 PM","parentId":"tabcomponent-7e61a865c4","trackingId":"what"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils--layout-8"> <div data-cmp-data-layer="{"text-af1d12d6a0":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:36Z","xdm:text":"<p>Gr&acirc;ce aux fonctionnalit&eacute;s de contr&ocirc;le &agrave; distance de TeamViewer, les membres des &eacute;quipes des MSP peuvent fournir une solution sans se rendre sur place. Le MSP peut configurer via TeamViewer les modules QuickSupport qui communiquent avec le routeur sp&eacute;cifique, et ainsi offrir une assistance ad hoc sans d&eacute;ployer ou configurer tous les syst&egrave;mes. Cela permet de r&eacute;duire les co&ucirc;ts d&rsquo;exploitation et le d&eacute;lai de r&eacute;solution. Avec TeamViewer, connectez-vous &agrave; n&rsquo;importe quel appareil et contr&ocirc;lez-le depuis n&rsquo;importe o&ugrave;. Connectez-vous instantan&eacute;ment avec les utilisateurs finaux, acc&eacute;dez aux fichiers et aux composants des appareils, donnez des instructions d&eacute;taill&eacute;es ou fournissez un d&eacute;pannage &agrave; distance.&nbsp;</p>\n<p>&nbsp;</p>\n"}}" id="text-af1d12d6a0" class="cmp-text"> <p>Grâce aux fonctionnalités de contrôle à distance de TeamViewer, les membres des équipes des MSP peuvent fournir une solution sans se rendre sur place. Le MSP peut configurer via TeamViewer les modules QuickSupport qui communiquent avec le routeur spécifique, et ainsi offrir une assistance ad hoc sans déployer ou configurer tous les systèmes. Cela permet de réduire les coûts d’exploitation et le délai de résolution. Avec TeamViewer, connectez-vous à n’importe quel appareil et contrôlez-le depuis n’importe où. Connectez-vous instantanément avec les utilisateurs finaux, accédez aux fichiers et aux composants des appareils, donnez des instructions détaillées ou fournissez un dépannage à distance. </p> <p> </p> </div> </div> </div> </div> </div> <div id="how-content" role="tabpanel" aria-label="Intensification des opérations et intégration des clients à forte valeur ajoutée" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"how":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"Intensification des opérations et intégration des clients à forte valeur ajoutée","@id":"how","repo:modifyDate":"Jul 5, 2024, 12:21:36 PM","parentId":"tabcomponent-7e61a865c4","trackingId":"how"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils--layout-8"> <div data-cmp-data-layer="{"text-bf8df6f29f":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:36Z","xdm:text":"<p>Lorsque vous g&eacute;rez des infrastructures informatiques de plus en plus complexes pour plusieurs clients, le risque d&rsquo;intensification des op&eacute;rations s&rsquo;accentue. TeamViewer propose une plateforme unique &agrave; partir de laquelle vous pouvez acc&eacute;der, g&eacute;rer et d&eacute;panner tous les appareils, syst&egrave;mes et plateformes de mani&egrave;re fiable et pour tous vos clients. &Agrave; mesure que votre entreprise &eacute;volue avec la fonctionnalit&eacute; d&rsquo;acc&egrave;s conditionnel de TeamViewer, vous pouvez ajouter facilement des clients, appareils, utilisateurs et cas d&rsquo;utilisation &agrave; votre portefeuille de services sans effectuer de configuration complexe du pare-feu.</p>\n<p>Pour les nouveaux clients &agrave; forte valeur ajout&eacute;e, les MSP peuvent maintenir une infrastructure «&nbsp;hors ligne&nbsp;» dans laquelle toutes les communications sont bloqu&eacute;es au niveau du pare-feu et uniquement une adresse IP pour TeamViewer peut &ecirc;tre autoris&eacute;e. Le client est prot&eacute;g&eacute; de tout trafic ind&eacute;sirable tout en ayant acc&egrave;s aux solutions de t&eacute;l&eacute;assistance. Ce pr&eacute;cieux service offert par TeamViewer favorise l&rsquo;int&eacute;gration des clients &agrave; forte valeur ajout&eacute;e. Ce processus d&rsquo;int&eacute;gration sera optimis&eacute; afin d&rsquo;entamer plus rapidement la relation de travail avec les clients.</p>\n"}}" id="text-bf8df6f29f" class="cmp-text"> <p>Lorsque vous gérez des infrastructures informatiques de plus en plus complexes pour plusieurs clients, le risque d’intensification des opérations s’accentue. TeamViewer propose une plateforme unique à partir de laquelle vous pouvez accéder, gérer et dépanner tous les appareils, systèmes et plateformes de manière fiable et pour tous vos clients. À mesure que votre entreprise évolue avec la fonctionnalité d’accès conditionnel de TeamViewer, vous pouvez ajouter facilement des clients, appareils, utilisateurs et cas d’utilisation à votre portefeuille de services sans effectuer de configuration complexe du pare-feu.</p> <p>Pour les nouveaux clients à forte valeur ajoutée, les MSP peuvent maintenir une infrastructure « hors ligne » dans laquelle toutes les communications sont bloquées au niveau du pare-feu et uniquement une adresse IP pour TeamViewer peut être autorisée. Le client est protégé de tout trafic indésirable tout en ayant accès aux solutions de téléassistance. Ce précieux service offert par TeamViewer favorise l’intégration des clients à forte valeur ajoutée. Ce processus d’intégration sera optimisé afin d’entamer plus rapidement la relation de travail avec les clients.</p> </div> </div> </div> </div> </div> <div id="tabcomponent-7e61a865c4-item-05efa5befd-content" role="tabpanel" aria-label="Entretien d’appareils dispersés et éteints" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabcomponent-7e61a865c4-item-05efa5befd":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"Entretien d’appareils dispersés et éteints","@id":"tabcomponent-7e61a865c4-item-05efa5befd","parentId":"tabcomponent-7e61a865c4","trackingId":"tabcomponent-7e61a865c4-item-05efa5befd"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils--layout-8"> <div data-cmp-data-layer="{"text-d39c54b8a4":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:36Z","xdm:text":"<p>La fonctionnalit&eacute; <a href=\"/content/teamviewer/website/fr/fr/solutions/use-cases/wake-on-lan.html\">Wake-on-LAN</a> de TeamViewer permet de r&eacute;veiller/red&eacute;marrer &agrave; la demande les appareils sans surveillance au sein de l&rsquo;entreprise de votre client. Cela inclut les appareils sans surveillance et dispers&eacute;s tels que les serveurs, les p&eacute;riph&eacute;riques, les terminaux de point de vente et les &eacute;quipements industriels. Limitez les interruptions en vous connectant aux appareils des utilisateurs et en proc&eacute;dant &agrave; une maintenance et un d&eacute;ploiement de correctifs &agrave; distance en dehors des heures de travail.&nbsp;</p>\n<p>&nbsp;</p>\n"}}" id="text-d39c54b8a4" class="cmp-text"> <p>La fonctionnalité <a href="/fr/solutions/use-cases/wake-on-lan/">Wake-on-LAN</a> de TeamViewer permet de réveiller/redémarrer à la demande les appareils sans surveillance au sein de l’entreprise de votre client. Cela inclut les appareils sans surveillance et dispersés tels que les serveurs, les périphériques, les terminaux de point de vente et les équipements industriels. Limitez les interruptions en vous connectant aux appareils des utilisateurs et en procédant à une maintenance et un déploiement de correctifs à distance en dehors des heures de travail. </p> <p> </p> </div> </div> </div> </div> </div> <div id="tabcomponent-7e61a865c4-item-4b5aa453fc-content" role="tabpanel" aria-label="Formation et amélioration des compétences plus performantes " tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabcomponent-7e61a865c4-item-4b5aa453fc":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"Formation et amélioration des compétences plus performantes ","@id":"tabcomponent-7e61a865c4-item-4b5aa453fc","parentId":"tabcomponent-7e61a865c4","trackingId":"tabcomponent-7e61a865c4-item-4b5aa453fc"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils--layout-8"> <div data-cmp-data-layer="{"text-db7bf83508":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:36Z","xdm:text":"<p>Comment les MSP doivent-ils compenser les d&eacute;ficits de comp&eacute;tence lors du recrutement, en particulier dans le contexte de clients de plus en plus exigeants&nbsp;? TeamViewer constitue un atout de taille pour vous aider dans votre strat&eacute;gie de recrutement. Il vous permet d&rsquo;exploiter les capacit&eacute;s de la r&eacute;alit&eacute; augment&eacute;e (RA) pour une int&eacute;gration des nouvelles recrues et une formation des salari&eacute;s existants aux nouveaux processus et aux nouvelles technologies plus rapides que jamais.&nbsp;</p>\n<p>&nbsp;</p>\n"}}" id="text-db7bf83508" class="cmp-text"> <p>Comment les MSP doivent-ils compenser les déficits de compétence lors du recrutement, en particulier dans le contexte de clients de plus en plus exigeants ? TeamViewer constitue un atout de taille pour vous aider dans votre stratégie de recrutement. Il vous permet d’exploiter les capacités de la réalité augmentée (RA) pour une intégration des nouvelles recrues et une formation des salariés existants aux nouveaux processus et aux nouvelles technologies plus rapides que jamais. </p> <p> </p> </div> </div> </div> </div> </div> </div> </div> <div class="leadparagraph utils-half-spacing-bottom utils--layout-10 aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-leadparagraph" id="leadparagraph-751a5b16cf"> <div class="title cmp-leadparagraph__title"> <div data-cmp-data-layer="{"title-960161d403":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"Faites passer votre assistance et votre accès à distance au niveau supérieur","xdm:linkURL":""}}" id="title-960161d403" class="cmp-title"> <h2 class="cmp-title__text">Faites passer votre assistance et votre accès à distance au niveau supérieur</h2> </div> </div> <div class="text cmp-leadparagraph__text"> <div data-cmp-data-layer="{"text-d35053b1c9":{"@type":"teamviewer/components/tenants/website/_atoms/text","xdm:text":"<p>Enrichissez votre exp&eacute;rience TeamViewer, apprenez-en plus sur vos appareils et agissez en amont afin de garantir le bon fonctionnement, la stabilit&eacute; et la s&eacute;curit&eacute; de votre infrastructure informatique. Augmentez votre efficacit&eacute; informatique et g&eacute;rez, surveillez, suivez, corrigez et prot&eacute;gez de mani&egrave;re centralis&eacute;e vos ordinateurs, appareils et logiciels, le tout depuis une plateforme unique gr&acirc;ce &agrave; TeamViewer Remote Management.</p>\n"}}" id="text-d35053b1c9" class="cmp-text"> <p>Enrichissez votre expérience TeamViewer, apprenez-en plus sur vos appareils et agissez en amont afin de garantir le bon fonctionnement, la stabilité et la sécurité de votre infrastructure informatique. Augmentez votre efficacité informatique et gérez, surveillez, suivez, corrigez et protégez de manière centralisée vos ordinateurs, appareils et logiciels, le tout depuis une plateforme unique grâce à TeamViewer Remote Management.</p> </div> </div> </div> </div> <div class="utils-gridGutter aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-relatedproducts "> <ul class="cmp-relatedproducts__list"> <li class="cmp-relatedproductsitem"><a class="cmp-relatedproductsitem__link" href="/fr/products/remote/solutions/asset-management/" data-cmp-clickable="true"> <article class="cmp-relatedproductsitem__content"> <div class="cmp-relatedproductsitem__headline-wrapper"> <div class="cmp-relatedproductsitem__image"> <div class="featuredLogo image">  </div> </div> <h3 class="cmp-relatedproductsitem__headline">Gestion des ressources</h3> </div> <div class="cmp-relatedproductsitem__abstract"> Bénéficiez d’une visibilité instantanée sur vos systèmes informatiques grâce au suivi et à la gestion des ressources. </div> <div class="cmp-relatedproductsitem__link-icon-wrapper"> <svg class="cmp-relatedproductsitem__link-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg> </div> </article></a></li> <li class="cmp-relatedproductsitem"><a class="cmp-relatedproductsitem__link" href="/fr/products/remote/solutions/mobile-device-management/" data-cmp-clickable="true"> <article class="cmp-relatedproductsitem__content"> <div class="cmp-relatedproductsitem__headline-wrapper"> <div class="cmp-relatedproductsitem__image"> <div class="featuredLogo image">  </div> </div> <h3 class="cmp-relatedproductsitem__headline">Gestion des appareils mobiles</h3> </div> <div class="cmp-relatedproductsitem__abstract"> Intégrez, gérez et surveillez les appareils mobiles de votre entreprise. </div> <div class="cmp-relatedproductsitem__link-icon-wrapper"> <svg class="cmp-relatedproductsitem__link-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg> </div> </article></a></li> <li class="cmp-relatedproductsitem"><a class="cmp-relatedproductsitem__link" href="/fr/products/remote/solutions/device-monitoring/" data-cmp-clickable="true"> <article class="cmp-relatedproductsitem__content"> <div class="cmp-relatedproductsitem__headline-wrapper"> <div class="cmp-relatedproductsitem__image"> <div class="featuredLogo image">  </div> </div> <h3 class="cmp-relatedproductsitem__headline">Surveillance des appareils</h3> </div> <div class="cmp-relatedproductsitem__abstract"> Évitez les temps d’arrêt inutiles et garantissez la stabilité, la sécurité et le bon fonctionnement de vos systèmes informatiques. </div> <div class="cmp-relatedproductsitem__link-icon-wrapper"> <svg class="cmp-relatedproductsitem__link-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg> </div> </article></a></li> <li class="cmp-relatedproductsitem"><a class="cmp-relatedproductsitem__link" href="/fr/products/remote/solutions/endpoint-protection/" data-cmp-clickable="true"> <article class="cmp-relatedproductsitem__content"> <div class="cmp-relatedproductsitem__headline-wrapper"> <div class="cmp-relatedproductsitem__image"> <div class="featuredLogo image">  </div> </div> <h3 class="cmp-relatedproductsitem__headline">Protection des points de terminaison</h3> </div> <div class="cmp-relatedproductsitem__abstract"> Protégez vos appareils où qu’ils soient grâce à la nouvelle génération de cyberdéfense contre les virus, les exploits « zero day », les ransomwares et plus encore. </div> <div class="cmp-relatedproductsitem__link-icon-wrapper"> <svg class="cmp-relatedproductsitem__link-icon" viewbox="0 0 24 24" 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10.0232L11.8565 13.9299C11.9327 14.18 11.8413 14.4456 11.6281 14.6019C11.5062 14.6644 11.3844 14.7113 11.2473 14.7113Z" /> </svg> <svg class="cmp-platformratingsitem__star" viewbox="0 0 16 16" fill="none"> <path d="M11.2473 14.7113C11.1255 14.7113 11.0189 14.6801 10.9123 14.6175L7.48555 12.336L4.05883 14.6175C3.84561 14.7582 3.57147 14.7426 3.37348 14.6019C3.1755 14.4456 3.08412 14.18 3.14504 13.9299L4.22636 10.0232L1.01285 7.24151C0.830096 7.08523 0.753945 6.81958 0.830094 6.56955C0.906244 6.33514 1.11946 6.16323 1.36314 6.13198L5.2163 5.8507L6.9525 1.95953C7.05911 1.74075 7.27233 1.6001 7.50078 1.6001C7.74446 1.6001 7.95768 1.74075 8.04906 1.95953L9.78526 5.8507L13.6384 6.13198C13.8821 6.14761 14.0953 6.31951 14.1715 6.56955C14.2476 6.80396 14.1715 7.06961 13.9887 7.24151L10.7752 10.0232L11.8565 13.9299C11.9327 14.18 11.8413 14.4456 11.6281 14.6019C11.5062 14.6644 11.3844 14.7113 11.2473 14.7113Z" /> </svg> </div> </div> <p class="cmp-platformratingsitem__text">2.543 évaluations</p> </div></li> <li class="cmp-platformratingsitem"> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "SoftwareApplication", "name": "TeamViewer", "operatingSystem": [ "Windows", "Mac", "Linux" ], "applicationCategory": "BusinessApplication", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.6", "ratingCount": "11479" } } </script> <div class="cmp-platformratingsitem__image">  <div data-cmp-is="image" data-cmp-src="https://s7g10.scene7.com/is/content/teamviewergmbh/logo-capterra-landscape-bw?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/logos/miscellaneous/logo-capterra-landscape-bw.svg" data-title="Capterra" id="image-2da4541668" 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10.0232L11.8565 13.9299C11.9327 14.18 11.8413 14.4456 11.6281 14.6019C11.5062 14.6644 11.3844 14.7113 11.2473 14.7113Z" /> </svg> <svg class="cmp-platformratingsitem__star" viewbox="0 0 16 16" fill="none"> <path d="M11.2473 14.7113C11.1255 14.7113 11.0189 14.6801 10.9123 14.6175L7.48555 12.336L4.05883 14.6175C3.84561 14.7582 3.57147 14.7426 3.37348 14.6019C3.1755 14.4456 3.08412 14.18 3.14504 13.9299L4.22636 10.0232L1.01285 7.24151C0.830096 7.08523 0.753945 6.81958 0.830094 6.56955C0.906244 6.33514 1.11946 6.16323 1.36314 6.13198L5.2163 5.8507L6.9525 1.95953C7.05911 1.74075 7.27233 1.6001 7.50078 1.6001C7.74446 1.6001 7.95768 1.74075 8.04906 1.95953L9.78526 5.8507L13.6384 6.13198C13.8821 6.14761 14.0953 6.31951 14.1715 6.56955C14.2476 6.80396 14.1715 7.06961 13.9887 7.24151L10.7752 10.0232L11.8565 13.9299C11.9327 14.18 11.8413 14.4456 11.6281 14.6019C11.5062 14.6644 11.3844 14.7113 11.2473 14.7113Z" /> </svg> </div> </div> <p class="cmp-platformratingsitem__text">11.479 évaluations</p> </div></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="utils-unset-gridGutter utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div id="container-a637c95cae" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cmp-article utils-unset-gridGutter cmp-article--reverse-order utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-article__asset-wrapper utils-gridGutter"> <div class="image cmp-article__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/product-teamviewer-remote-asset-management-hardware-overview?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/product/product-teamviewer-remote-asset-management-hardware-overview.png" data-title="La gestion du matériel telle qu’elle apparaît dans le client TeamViewer" id="image-dbd54dcbac" data-cmp-data-layer="{"image-dbd54dcbac":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:37Z","dc:title":"La gestion du matériel telle qu’elle apparaît dans le client TeamViewer","image":{"repo:id":"d049cef1-f393-4bbb-9fd9-4c29dc29daec","repo:modifyDate":"2024-04-15T09:45:30Z","@type":"image/png","repo:path":"/content/dam/teamviewer/central-image-hub/product/product-teamviewer-remote-asset-management-hardware-overview.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/product-teamviewer-remote-asset-management-hardware-overview?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="La gestion du matériel telle qu’elle apparaît dans le client TeamViewer" title="La gestion du matériel telle qu’elle apparaît dans le client TeamViewer"> </noscript> <meta itemprop="caption" content="La gestion du matériel telle qu’elle apparaît dans le client TeamViewer"> </div> </div> </div> <div class="cmp-article__content-wrapper utils-gridGutter"> <div class="title cmp-article__title"> <div data-cmp-data-layer="{"title-7205051474":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"De la réponse à la résolution : Boostez votre service","xdm:linkURL":""}}" id="title-7205051474" class="cmp-title"> <h2 class="cmp-title__text">De la réponse à la résolution : Boostez votre service</h2> </div> </div> <div class="text cmp-article__text"> <div data-cmp-data-layer="{"text-69542a6c06":{"@type":"teamviewer/components/tenants/website/_atoms/text","xdm:text":"<p>TeamViewer Remote est une solution s&eacute;curis&eacute;e et enti&egrave;rement compatible qui octroie aux membres de votre &eacute;quipe l&rsquo;acc&egrave;s &agrave; distance &agrave; n&rsquo;importe quel appareil, &agrave; partir de n&rsquo;importe quel appareil, o&ugrave; qu&rsquo;ils se trouvent. &Agrave; cela s&rsquo;ajoute la prise en charge vid&eacute;o compl&egrave;te, le partage d&rsquo;&eacute;cran et l&rsquo;assistance dynamique.</p>\n<p>Gr&acirc;ce &agrave; l&rsquo;acc&egrave;s &agrave; distance, les techniciens peuvent identifier la cause du probl&egrave;me plus rapidement qu&rsquo;auparavant. Obtenez une vue instantan&eacute;e des probl&egrave;mes, effectuez un diagnostic et une reconfiguration si n&eacute;cessaire, tout en fournissant des conseils en temps r&eacute;el &agrave; l&rsquo;utilisateur. R&eacute;sultat&nbsp;: Une r&eacute;solution plus rapide et un service plus orient&eacute; client.</p>\n"}}" id="text-69542a6c06" class="cmp-text"> <p>TeamViewer Remote est une solution sécurisée et entièrement compatible qui octroie aux membres de votre équipe l’accès à distance à n’importe quel appareil, à partir de n’importe quel appareil, où qu’ils se trouvent. À cela s’ajoute la prise en charge vidéo complète, le partage d’écran et l’assistance dynamique.</p> <p>Grâce à l’accès à distance, les techniciens peuvent identifier la cause du problème plus rapidement qu’auparavant. Obtenez une vue instantanée des problèmes, effectuez un diagnostic et une reconfiguration si nécessaire, tout en fournissant des conseils en temps réel à l’utilisateur. Résultat : Une résolution plus rapide et un service plus orienté client.</p> </div> </div> </div> </div> <div class="cmp-article utils-unset-gridGutter utils-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-article__asset-wrapper utils-gridGutter"> <div class="image cmp-article__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/product-teamviewer-remote-web-client-device-overview?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/product/product-teamviewer-remote-web-client-device-overview.png" data-title="La gestion des appareils telle qu’elle apparaît dans le client web TeamViewer" id="image-2f2018e553" data-cmp-data-layer="{"image-2f2018e553":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:37Z","dc:title":"La gestion des appareils telle qu’elle apparaît dans le client web TeamViewer","image":{"repo:id":"e4bdce98-62f5-499e-8776-1df9e84cf4ab","repo:modifyDate":"2024-05-03T07:13:30Z","@type":"image/png","repo:path":"/content/dam/teamviewer/central-image-hub/product/product-teamviewer-remote-web-client-device-overview.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/product-teamviewer-remote-web-client-device-overview?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="La gestion des appareils telle qu’elle apparaît dans le client web TeamViewer" title="La gestion des appareils telle qu’elle apparaît dans le client web TeamViewer"> </noscript> <meta itemprop="caption" content="La gestion des appareils telle qu’elle apparaît dans le client web TeamViewer"> </div> </div> </div> <div class="cmp-article__content-wrapper utils-gridGutter"> <div class="title cmp-article__title"> <div data-cmp-data-layer="{"title-3c5317594e":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"Optimisation de la productivité et du déploiement des ressources","xdm:linkURL":""}}" id="title-3c5317594e" class="cmp-title"> <h2 class="cmp-title__text">Optimisation de la productivité et du déploiement des ressources</h2> </div> </div> <div class="text cmp-article__text"> <div data-cmp-data-layer="{"text-1ce0bbed96":{"@type":"teamviewer/components/tenants/website/_atoms/text","xdm:text":"<p>En tant que MSP, la cl&eacute; du profit est l&rsquo;optimisation de l&rsquo;utilisation de vos ressources pour maximiser la rentabilit&eacute;. Pour cela, vous devez vous assurer que vos techniciens ultra qualifi&eacute;s ne gaspillent pas leur temps sur des appels d&rsquo;assistance inutiles ou des t&acirc;ches administratives r&eacute;currentes.</p>\n<p>L&rsquo;am&eacute;lioration de la hi&eacute;rarchisation constitue l&rsquo;un des principaux avantages offerts par TeamViewer Remote aux MSP. Lorsqu&rsquo;une demande de service est effectu&eacute;e, une premi&egrave;re personne peut se connecter &agrave; l&rsquo;appareil concern&eacute; pour, dans un premier temps, &eacute;valuer la gravit&eacute; du probl&egrave;me &agrave; distance. Cela permet d&rsquo;estimer le niveau d&rsquo;expertise requis pour r&eacute;soudre le probl&egrave;me.</p>\n<p>TeamViewer Remote am&eacute;liore &eacute;galement votre capacit&eacute; &agrave; fournir des solutions &agrave; distance sans avoir &agrave; se d&eacute;placer et ainsi d&rsquo;utiliser le temps et les ressources de mani&egrave;re plus efficace.</p>\n"}}" id="text-1ce0bbed96" class="cmp-text"> <p>En tant que MSP, la clé du profit est l’optimisation de l’utilisation de vos ressources pour maximiser la rentabilité. Pour cela, vous devez vous assurer que vos techniciens ultra qualifiés ne gaspillent pas leur temps sur des appels d’assistance inutiles ou des tâches administratives récurrentes.</p> <p>L’amélioration de la hiérarchisation constitue l’un des principaux avantages offerts par TeamViewer Remote aux MSP. Lorsqu’une demande de service est effectuée, une première personne peut se connecter à l’appareil concerné pour, dans un premier temps, évaluer la gravité du problème à distance. Cela permet d’estimer le niveau d’expertise requis pour résoudre le problème.</p> <p>TeamViewer Remote améliore également votre capacité à fournir des solutions à distance sans avoir à se déplacer et ainsi d’utiliser le temps et les ressources de manière plus efficace.</p> </div> </div> </div> </div> <div class="cmp-article utils-unset-gridGutter cmp-article--reverse-order aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-article__asset-wrapper utils-gridGutter"> <div class="image cmp-article__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/product-teamviewer-service-desk-overview?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/product/product-teamviewer-service-desk-overview.png" data-title="Le service d’assistance tel qu’il apparaît dans le client TeamViewer Frontline" id="image-67a37c81b3" data-cmp-data-layer="{"image-67a37c81b3":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:38Z","dc:title":"Le service d’assistance tel qu’il apparaît dans le client TeamViewer Frontline","image":{"repo:id":"a00dc666-1c08-476a-8e16-80de7b8897cd","repo:modifyDate":"2024-04-15T09:45:27Z","@type":"image/png","repo:path":"/content/dam/teamviewer/central-image-hub/product/product-teamviewer-service-desk-overview.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/product-teamviewer-service-desk-overview?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="Le service d’assistance tel qu’il apparaît dans le client TeamViewer Frontline" title="Le service d’assistance tel qu’il apparaît dans le client TeamViewer Frontline"> </noscript> <meta itemprop="caption" content="Le service d’assistance tel qu’il apparaît dans le client TeamViewer Frontline"> </div> </div> </div> <div class="cmp-article__content-wrapper utils-gridGutter"> <div class="title cmp-article__title"> <div data-cmp-data-layer="{"title-7f9e8db233":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"Un modèle d’exploitation plus flexible pour votre équipe MSP","xdm:linkURL":""}}" id="title-7f9e8db233" class="cmp-title"> <h2 class="cmp-title__text">Un modèle d’exploitation plus flexible pour votre équipe MSP</h2> </div> </div> <div class="text cmp-article__text"> <div data-cmp-data-layer="{"text-c5d256e0d4":{"@type":"teamviewer/components/tenants/website/_atoms/text","xdm:text":"<p>En r&eacute;duisant le besoin d&rsquo;interventions en personne, TeamViewer Remote rend possible de nouveaux mod&egrave;les de travail plus flexibles qui comprennent des r&eacute;solutions hybrides ou enti&egrave;rement &agrave; distance pour un &eacute;ventail beaucoup plus large de techniciens.</p>\n<p>Les fonctionnalit&eacute;s de contr&ocirc;le &agrave; distance de TeamViewer permettent aux techniciens de r&eacute;soudre &agrave; distance une plus grande palette de probl&egrave;mes. Cette solution permet &eacute;galement aux employ&eacute;s d&rsquo;acc&eacute;der &agrave; distance aux ressources internes, y compris aux ordinateurs, serveurs, fichiers et applications logiciels centralis&eacute;s. Cette flexibilit&eacute; suppl&eacute;mentaire permet d&rsquo;augmenter le nombre de candidats int&eacute;ress&eacute;s pour le recrutement.</p>\n"}}" id="text-c5d256e0d4" class="cmp-text"> <p>En réduisant le besoin d’interventions en personne, TeamViewer Remote rend possible de nouveaux modèles de travail plus flexibles qui comprennent des résolutions hybrides ou entièrement à distance pour un éventail beaucoup plus large de techniciens.</p> <p>Les fonctionnalités de contrôle à distance de TeamViewer permettent aux techniciens de résoudre à distance une plus grande palette de problèmes. Cette solution permet également aux employés d’accéder à distance aux ressources internes, y compris aux ordinateurs, serveurs, fichiers et applications logiciels centralisés. Cette flexibilité supplémentaire permet d’augmenter le nombre de candidats intéressés pour le recrutement.</p> </div> </div> </div> </div> </div> </div> </div> <div class="utils-unset-gridGutter utils-themed--dark cmp-container--background cmp-container--background-dark aem-GridColumn aem-GridColumn--default--12"> <div id="container-f89f4bcb80" class="cmp-container cmp-container--fullwidth "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="utils-unset-gridGutter aem-GridColumn aem-GridColumn--default--12"> <div id="container-c456b641f8" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-10 cmp-basic-text--alignment-center aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-304b675ad5":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-07-05T12:21:38Z","xdm:text":"<h3>Chez TeamViewer, notre mission est de vous aider &agrave; aider les autres</h3>\n<p>Gr&acirc;ce &agrave; TeamViewer, d&eacute;couvrez les vastes horizons des entreprises de grande envergure en stimulant les collaborations transfrontali&egrave;res, en affinant les processus sophistiqu&eacute;s et en rehaussant le degr&eacute; d&rsquo;engagement des clients et des usagers.</p>\n"}}" id="text-304b675ad5" class="cmp-text"> <h3>Chez TeamViewer, notre mission est de vous aider à aider les autres</h3> <p>Grâce à TeamViewer, découvrez les vastes horizons des entreprises de grande envergure en stimulant les collaborations transfrontalières, en affinant les processus sophistiqués et en rehaussant le degré d’engagement des clients et des usagers.</p> </div> </div> <div data-component-module="button-atom" class="basic-button cmp-basic-button utils-gridGutter cmp-button--primary cmp-basic-button--centered utils-half-spacing-bottom aem-GridColumn aem-GridColumn--default--12"> <a id="button-e11eb77f46" class="cmp-button cmp-button--has-icon" href="/fr/global/contact-sales/" data-cmp-clickable data-cmp-data-layer="{"button-e11eb77f46":{"@type":"teamviewer/components/tenants/website/_atoms/button","repo:modifyDate":"2024-07-05T12:21:38Z","dc:title":"Contactez-nous","xdm:linkURL":"/fr/global/contact-sales/"}}"> <span class="cmp-button__text">Contactez-nous</span> <svg class="cmp-button__icon cmp-button__icon--arrow-right" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a> </div> </div> </div> </div> </div> </div> </div> <div class="utils-unset-gridGutter utils-themed--light cmp-container--background cmp-container--background-light aem-GridColumn aem-GridColumn--default--12"> <div id="container-94e4d7a701" class="cmp-container cmp-container--fullwidth "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="utils-unset-gridGutter aem-GridColumn aem-GridColumn--default--12"> <div id="container-ba68cc48fe" class="cmp-container cmp-container--in-grid "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div data-component-module="uniquesellingpoint" class="uniquesellingpoint cmp-uniquesellingpoint--no-border aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-uniquesellingpoint utils-gridGutter"> <div class="title cmp-uniquesellingpoint__title"> <div data-cmp-data-layer="{"title-47923bb3f0":{"@type":"teamviewer/components/tenants/website/_atoms/title","dc:title":"Pourquoi choisir TeamViewer ?","xdm:linkURL":""}}" id="title-47923bb3f0" class="cmp-title"> <h2 class="cmp-title__text">Pourquoi choisir TeamViewer ?</h2> </div> </div> <div class="cmp-uniquesellingpoint__items"> <div class="uniquesellingpoint-item teaser cmp-uniquesellingpoint__item cmp-uniquesellingpoint__item--first-child"> <div id="uniquesellingpoint-item-0bb56de17a" class="cmp-teaser" data-cmp-data-layer="{"uniquesellingpoint-item-0bb56de17a":{"@type":"teamviewer/components/tenants/website/uniquesellingpoint/uniquesellingpoint-item","repo:modifyDate":"2024-07-05T12:21:39Z","dc:title":"Sécurité ","dc:description":"<p>Les MSP sont souvent pris pour cibles par les attaquants &agrave; l&rsquo;origine des menaces. Selon une estimation, 39&nbsp;% des attaques par ransomware visent ce secteur. Gr&acirc;ce &agrave; TeamViewer, vos clients et votre r&eacute;putation sont entre les meilleures mains. Le chiffrement AES 256&nbsp;bits de bout en bout, l&rsquo;authentification &agrave; deux facteurs, l&rsquo;acc&egrave;s conditionnel, la SSO et plus encore, contribuent &agrave; s&eacute;curiser les sessions de t&eacute;l&eacute;assistance, l&rsquo;acc&egrave;s &agrave; distance, les communications et les donn&eacute;es.</p>\n"}}"> <div class="cmp-teaser__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/content/teamviewergmbh/icon-key-cobalt-blue?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/icons/sets/cobalt-blue-icons/icon-key-cobalt-blue.svg" id="image-0bb56de17a" data-cmp-data-layer="{"image-0bb56de17a":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:39Z","image":{"repo:id":"26a4a231-046c-4026-9d14-365fd069a7b8","repo:modifyDate":"2023-03-08T11:03:26Z","@type":"image/svg+xml","repo:path":"/content/dam/teamviewer/central-image-hub/icons/sets/cobalt-blue-icons/icon-key-cobalt-blue.svg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/content/teamviewergmbh/icon-key-cobalt-blue?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt> </noscript> </div> </div> <div class="cmp-teaser__content"> <h3 class="cmp-teaser__title">Sécurité</h3> <div class="cmp-teaser__description"> <p>Les MSP sont souvent pris pour cibles par les attaquants à l’origine des menaces. Selon une estimation, 39 % des attaques par ransomware visent ce secteur. Grâce à TeamViewer, vos clients et votre réputation sont entre les meilleures mains. Le chiffrement AES 256 bits de bout en bout, l’authentification à deux facteurs, l’accès conditionnel, la SSO et plus encore, contribuent à sécuriser les sessions de téléassistance, l’accès à distance, les communications et les données.</p> </div> </div> </div> </div> <div class="uniquesellingpoint-item teaser cmp-uniquesellingpoint__item cmp-uniquesellingpoint__item--second-child"> <div id="uniquesellingpoint-item-05f0f87716" class="cmp-teaser" data-cmp-data-layer="{"uniquesellingpoint-item-05f0f87716":{"@type":"teamviewer/components/tenants/website/uniquesellingpoint/uniquesellingpoint-item","repo:modifyDate":"2024-07-05T12:21:39Z","dc:title":"Évolutivité","dc:description":"<p>TeamViewer est le partenaire de confiance de prestataires de services du monde entier et d&rsquo;entreprises internationales.&nbsp; Quels que soient vos objectifs, TeamViewer s&rsquo;adapte en permanence, ce qui vous permet d&rsquo;intensifier vos op&eacute;rations, d&rsquo;am&eacute;liorer les niveaux de service et de d&eacute;passer les attentes des clients.</p>\n"}}"> <div class="cmp-teaser__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/content/teamviewergmbh/icon-scale-cobalt-blue?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/icons/sets/cobalt-blue-icons/icon-scale-cobalt-blue.svg" id="image-05f0f87716" data-cmp-data-layer="{"image-05f0f87716":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:39Z","image":{"repo:id":"7e2d6924-c668-49f6-a985-daec189e7963","repo:modifyDate":"2023-03-08T11:03:36Z","@type":"image/svg+xml","repo:path":"/content/dam/teamviewer/central-image-hub/icons/sets/cobalt-blue-icons/icon-scale-cobalt-blue.svg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/content/teamviewergmbh/icon-scale-cobalt-blue?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt> </noscript> </div> </div> <div class="cmp-teaser__content"> <h3 class="cmp-teaser__title">Évolutivité</h3> <div class="cmp-teaser__description"> <p>TeamViewer est le partenaire de confiance de prestataires de services du monde entier et d’entreprises internationales.  Quels que soient vos objectifs, TeamViewer s’adapte en permanence, ce qui vous permet d’intensifier vos opérations, d’améliorer les niveaux de service et de dépasser les attentes des clients.</p> </div> </div> </div> </div> <div class="uniquesellingpoint-item teaser cmp-uniquesellingpoint__item cmp-uniquesellingpoint__item--last-child"> <div id="uniquesellingpoint-item-87101cca10" class="cmp-teaser" data-cmp-data-layer="{"uniquesellingpoint-item-87101cca10":{"@type":"teamviewer/components/tenants/website/uniquesellingpoint/uniquesellingpoint-item","repo:modifyDate":"2024-07-05T12:21:39Z","dc:title":"Conformité","dc:description":"<p>Dans un monde soumis &agrave; des r&eacute;glementations strictes, TeamViewer veille &agrave; ce que vous soyez toujours du c&ocirc;t&eacute; de la loi, quelle que soit la taille de votre entreprise ou la r&eacute;gion dans laquelle vous travaillez.</p>\n"}}"> <div class="cmp-teaser__image">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/content/teamviewergmbh/icon-checkmark-cobalt-blue?dpr=off" data-cmp-dmimage data-asset="/content/dam/teamviewer/central-image-hub/icons/sets/cobalt-blue-icons/icon-checkmark-cobalt-blue.svg" id="image-87101cca10" data-cmp-data-layer="{"image-87101cca10":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-07-05T12:21:39Z","image":{"repo:id":"97b1fd13-7842-4648-b136-1f477a9baa44","repo:modifyDate":"2023-03-08T11:03:22Z","@type":"image/svg+xml","repo:path":"/content/dam/teamviewer/central-image-hub/icons/sets/cobalt-blue-icons/icon-checkmark-cobalt-blue.svg"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript 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data-liid="b2dcd4184633cf7b1f00a94a998b85646e5b9142fdb9eac211d58972f0d2f589" data-lc="de" data-cc="LI"><a class="cmp-region__link" href="/de/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Liechtenstein"> </div><span class="cmp-region__link-label">Liechtenstein - Deutsch</span> </a></li> <li class="cmp-region__country" data-liid="d5f3a66491c250031560ac8a19cab4bc59b54b7d8d35091915fff3322b5226e4" data-lc="fr" data-cc="LI"><a class="cmp-region__link" href="/fr/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Liechtenstein"> </div><span class="cmp-region__link-label">Liechtenstein - Français</span> </a></li> <li class="cmp-region__country" data-liid="4b465fd2781bb5a519ade5c6cbac44331adf5977a67dc39efcdbe7af7967ba90" data-lc="it" data-cc="LI"><a class="cmp-region__link" href="/it/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Liechtenstein"> </div><span class="cmp-region__link-label">Liechtenstein - Italiano</span> </a></li> <li class="cmp-region__country" data-liid="069516453f8b6add397cac11bb5e5bf9a1ab2b0a9e24957a154c8bcd648638de" data-lc="en" data-cc="LT"><a class="cmp-region__link" href="/en/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Lithuania"> </div><span class="cmp-region__link-label">Lithuania - English</span> </a></li> <li class="cmp-region__country" data-liid="857088074e78d930fad856a6e3def9486d997c95d1d3538011065922611ce631" data-lc="fr" data-cc="LU"><a class="cmp-region__link" href="/fr/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Luxembourg"> </div><span class="cmp-region__link-label">Luxembourg - Français</span> </a></li> <li class="cmp-region__country" data-liid="3d644bdc38e896829c75b2cda847a7c9a3e507775f8ff5c15afb484ce6abd719" data-lc="hu" data-cc="HU"><a class="cmp-region__link" href="/hu/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Hungary"> </div><span class="cmp-region__link-label">Magyarország - Magyar</span> </a></li> <li class="cmp-region__country" data-liid="7e77a3564c7a05b74975ef15714e93c432bfdf706d703fcb18a18ef83899aced" data-lc="en" data-cc="MT"><a class="cmp-region__link" href="/en/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Malta"> </div><span class="cmp-region__link-label">Malta - English</span> </a></li> <li class="cmp-region__country" data-liid="12a0b5a3ba090ef44801f545200cdfdd58a9b9030490281bf7d84d8d0f3119d7" data-lc="nl" data-cc="NL"><a class="cmp-region__link" href="/nl/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_the_Netherlands"> </div><span class="cmp-region__link-label">Nederland - Nederlands</span> </a></li> <li class="cmp-region__country" data-liid="80a3e0ac292fd4ae2b5fe77a46d39227b7ba41a54eaf8f052b6e69425d4c7a65" data-lc="en" data-cc="NO"><a class="cmp-region__link" href="/en/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/norway"> </div><span class="cmp-region__link-label">Norway - English</span> </a></li> <li class="cmp-region__country" data-liid="5e84725ad8df17c682dc6fe871c1c56f588eb2e25ffe427e1d643f4250088eec" data-lc="de" data-cc="AT"><a class="cmp-region__link" href="/de/solutions/roles/managed-service-providers/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Austria"> </div><span class="cmp-region__link-label">Österreich - Deutsch</span> </a></li> <li class="cmp-region__country" 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