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Marketplace</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'Services');" href="/enterprise/professional-business-services/"> <i class="icon icon-experts2"></i>Professional Services</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'Developers');" href="https://developers.livechat.com/" target="_blank"> <i class="icon icon-developers"></i>API & Developers</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'System status');" href="https://status.livechat.com/" target="_blank"> <i class="icon icon-status"></i>System Status</a></li> </ul> <div class="padding"></div> </div> </li> </ul> </nav> </div> </header> <hgroup class="Automotive__header"> <div class="Automotive__header--cars"> <img alt="Automotive customer service via live chat" class="Automotive__header--chat clean" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/chat.png"> <img alt="Automotive customer service via phone" class="Automotive__header--phone clean" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/phone.png"> <img alt="Automotive customer service via email" class="Automotive__header--mail clean" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/mail.png"> </div> <h1 class="Automotive__header__lead">Overtake your competition by offering <br/> <strong>automotive customer service</strong> via LiveChat</h1> </hgroup> <section class="container" id="offer-help"> <div class="row push-100 push-150-t-lg push-150-t-md push-100-t-sm push-100-t-xs"> <div class="col-md-6 push-100 padding-30-l padding-30-r"> <h3>Offer expert automotive customer service</h3> <p> Answer questions about a specific car or automotive part and <strong>clear the way to checkout</strong>. Customers who are unsure which version of a car part they should get will be able to quickly receive additional information through your chat. </p> <p> If the customer is unsure which part they need, you can always ask them to send you a photo of their car so that you can pick the fitting part. </p> </div> <div class="col-md-6 text-center"><img data-no-retina class="no-retina" alt="Expert automotive customer service" width="390" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/livechat.svg"></div> </div> </section> <section class="Automotive__quote padding-100 padding-100-t"> <div class="container"> <div class="row"> <blockquote> <p>Purchasing the correct automotive part for your exact year, make and model of a vehicle can be complicated. Often, customers need to speak with our product experts to ensure they’re purchasing the correct item. Other times they want to hear our opinions on what will best work for their particular needs or products we personally recommend.</p> <footer> Kyle Therriault, VP of Internet Strategy & Business Development<br> at <strong>AutoAccessoriesGarage.com</strong> </footer> <a target="_blank" href="https://www.livechat.com/customers/customer-stories/autoaccessoriesgarage/" class="g-Button--round-orange push-30-t"><strong>Read the story</strong></a> </blockquote> </div> </div> </section> <section class="container"> <div class="row push-100 push-150-t-lg push-150-t-md push-100-t-sm push-100-t-xs"> <div class="col-md-6 text-center push-50-t push-100"><img data-no-retina class="no-retina" alt="Additional information for automotive customer service" width="450" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/car.svg"></div> <div class="col-md-6 padding-30-l padding-30-r"> <h3>Easily follow up with additional information</h3> <p> You don鈥檛 have to put the customer on hold when you need extra time to find a specific part. With asynchronous communication, you can easily follow up with the customer after you find the part they need. </p> <p> All chats and personal details are stored, which allows your sales team to follow up with a pitch via email too. </p> </div> </div> </section> <section class="Automotive__quote padding-100 padding-100-t"> <div class="container"> <div class="row"> <blockquote> <p>We have people inquiring about specifics around new and used cars. <br>The objective is to collate contact details for sales chaps to follow up.</p> <footer> Simon Keeley, Digital Marketing Manager at <strong>Rainworth 艩koda</strong> </footer> </blockquote> </div> </div> </section> <section class="container"> <div class="row push-150 push-150-t-lg push-150-t-md push-100-t-sm push-100-t-xs"> <div class="col-md-6 text-center push-50-t"> <img data-no-retina alt="Fast automotive customers service through chat" width="280" class="push-50-r-md push-20-r-sm push-50-r-lg push-100 no-retina" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/chat.svg"> <img data-no-retina alt="Slow automotive customer service via phone" width="280" class="push-50-r-md push-20-r-sm push-50-r-lg push-100 no-retina" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/phone.svg"> </div> <div class="col-md-6 padding-30-l padding-30-r push-100-t-md push-100-t-lg"> <h3>Quick answers for clients who don鈥檛 have the time for calls or emails </h3> <p> Customers often don鈥檛 have the time or the possibility to pick up the phone and call you when looking for an automotive part. With LiveChat on your website, they will be able to confirm that a part is available on the part鈥檚 page. All it takes is one click and one chat.</p> <p> You can significantly <strong>cut the number of emails you get</strong> by offering live chat automotive customer service. Who would want to wait for an answer if you can get it in real time? </p> </div> </div> </section> <section class="Automotive__signs"> <section class="container padding-150 padding-150-t"> <div class="row push-150 push-150-t-lg push-150-t-md push-100-t-sm push-100-t-xs"> <div class="col-md-6 push-100-sm push-50-t-sm push-150-t-md push-100-xs push-50-t-xs padding-30-l padding-30-r"> <h3 class="padding-15-t">Automotive customer service for all departments</h3> <p> All departments in your dealership – from sales, through repairs, to loans – will be able to use LiveChat to help customers. </p> <p> Whenever a customer comes to your website, you can have them <strong>choose the department</strong> they want to contact. LiveChat will patch the customer through to the right person. </p> </div> </div> </section> </section> <section class="container padding-100"> <div class="row push-100-md push-100-lg push-150-t"> <div class="col-md-6 col-sm-6 text-center"> <img data-no-retina alt="Efficient automotive customer service through live chat" class="no-retina Automotive__no-chat-limit" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/no_chat_limit.svg" height="500"> </div> <div class="col-md-6 col-sm-6 padding-30-l padding-30-r push-50-t-md push-50-t-lg"> <h3>Extra lanes for your automotive customer service</h3> <p> One chat agent is able to handle the same amount of work as 3-5 phone agents by <strong>chatting with several customers</strong> at the same time.</p> <p>As your agents get better at chatting, they will be able to handle even more chats at a time. </p> </div> </div> </section> <section class="Automotive__quote padding-100 padding-100-t push-100"> <div class="container"> <div class="row"> <blockquote> <p>On my own I鈥檓 able to manage a website with <strong>11,000 monthly visits</strong> without any issues. I get some questions about opening hours and service. But mostly it’s people shopping for a car without giving out names and numbers.</p> <footer> Louis-Philippe Villeneuve, Digital Marketing Director at <strong>Lombardi Honda</strong> </footer> </blockquote> </div> </div> </section> <section class="Automotive__dealership"> <section class="container padding-100 padding-100-t"> <div class="row push-150-md push-100-t-md push-150-lg push-100-t-lg push-100-sm push-50-t-sm push-100-xs push-50-t-xs"> <div class="col-md-6 col-md-push-3 push-100 padding-30-l padding-30-r"> <h3>Make bigger automotive<br>sales with LiveChat</h3> <p> Quick answers and good automotive customer service is key to <strong>increasing conversions</strong> in your dealership. </p> <p>Using custom chat invitations, you will be able to engage visitors who are almost ready to make a purchase and answer any remaining questions to make a sale. </p> </div> </div> </section> </section> <section class="Automotive__quote padding-100 padding-100-t"> <div class="container"> <div class="row"> <blockquote> <p>Customers who use live chat on our site are <strong>4.85x’s more likely to make a purchase</strong>. Their per-session value, as measured in Google Analytics, is almost <strong>400% higher</strong> than the site average.</p> <footer> Kyle Therriault, VP of Internet Strategy & Business Development <br>at <strong>AutoAccessoriesGarage.com</strong> </footer> <a target="_blank" href="https://www.livechat.com/customers/customer-stories/autoaccessoriesgarage/" class="g-Button--round-orange push-30-t"><strong>Read the story</strong></a> </blockquote> </div> </div> </section> <section class="container"> <div class="row push-150 push-150-t-lg push-150-t-md push-100-t-sm push-100-t-xs"> <div class="col-md-12 text-center push-50"><h3>Dealerships for these brands<br>use LiveChat daily for automotive sales</h3></div> <div class="col-md-12 text-center"> <img alt="Dealerships using LiveChat for automotive customer service" height="724" class="push-30-r-md push-30-r-lg push-30" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/companies1.png"> <img alt="Dealerships using LiveChat for automotive customer service" height="724" class="push-30-r-md push-30-r-lg push-30" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/landing/automotive/companies2.png"> </div> </div> </section> <section id="Try-LiveChat"> <div class="wrapper"> <div class="desc"> <h2>Try LiveChat on your automotive page</h2> <h4>5-minute setup, test it free for 14 days, no credit card required.</h4> </div> <div class="desc"> <div class="form"> <div id="sign_up"> <section class="Signup__wrapper"> <form action="https://accounts.livechat.com/signup" method="GET" class="LC-signup" novalidate data-parsley-validate> <input type="email" class="email" name="email" placeholder="Enter your business email" autocapitalize="none" value="" required data-parsley-remote data-parsley-remote-validator="not-a-client" data-parsley-remote-message="This email is already in use" data-parsley-required-message="Oops! 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