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family frustrated after hospital puts patient in room with no washroom, call button | Globalnews.ca</title> <meta name="title" content="Victoria B.C. family frustrated after hospital puts patient in room with no washroom, call button | Globalnews.ca"> <meta name="description" content="After being admitted from the emergency department, John Preston was put in a sunroom with no washroom or call button for a nurse."> <meta name="keywords" content="royal jubilee hospital, Hospital care BC, Island Health, Royal Jubilee Hospital care, Royal Jubilee Hospital complaint, Vancouver Island healthcare, Victoria BC, Victoria Hospital, Health"> <meta name="news_keywords" content="royal jubilee hospital, Hospital care BC, Island Health, Royal Jubilee Hospital care, Royal Jubilee Hospital complaint, Vancouver Island healthcare, Victoria BC, Victoria Hospital, Health"> <meta property="article:tag" content="royal jubilee hospital"> <meta property="article:tag" content="Hospital care BC"> <meta 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was given if he needed to call for a nurse at Royal Jubilee Hospital. 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id="article-byline" class="c-byline l-article__byline"> <div class="c-byline__images c-byline__images--single"> <img class="c-byline__image" height="68" width="68" src="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/uploads/2013/02/amy-judd-crop.jpg?quality=85&strip=all&w=136&h=136&crop=1" alt=""> </div> <div class="c-byline__text"> <div class="c-byline__attribution"> <span class="c-byline__by">By</span> <span class="c-byline__name"> <a href="https://web.archive.org/web/20220322015836/https://globalnews.ca/author/amy-judd/" title="Posts by Amy Judd" class="c-byline__link"> Amy Judd </a> </span> <span class="c-byline__source c-byline__source--hasName"> Global News </span> </div> <div class="c-byline__datesWrapper"> <div class="c-byline__dates"> <div class="c-byline__date c-byline__date--pubDate"> <span>Posted March 21, 2022 9:46 pm</span> </div> </div> </div> </div> </div>  <figure class="l-article__featured "> <div class="c-figure__embed"> <div class="c-video c-videoPlay " data-iframe-receiver data-autoplay="true" data-displayinline-featured="true" data-displayinline-type="video" data-displayinline-player-id="miniplayer_8699845_62392a915225f" data-displayinline-video-id="8699845" data-displayinline-ratio="16:9" data-displayinline="https://globalnews.ca/video/embed/8699845/#autoplay&stickyiframe=miniplayer_8699845_62392a915225f" data-displayinline-sticky="true"> <div class="c-video__inner"> <span class="c-video__placeholder"> <img class="c-video__image" alt="Click to play video: 'Victoria family speaks out after man put in Royal Jubilee Hospital sunroom'" width="632" height="356" data-src="https://web.archive.org/web/20220322015836/https://i2.wp.com/media.globalnews.ca/videostatic/news/rykg4s84dw-j3uyplu2v8/6P_VICTORIA_HEALTH_CARE_OM001WUT.jpg?w=1040&quality=70&strip=all" loading="lazy" srcset="" sizes="" data-srcset="https://web.archive.org/web/20220322015836im_/https://i2.wp.com/media.globalnews.ca/videostatic/news/rykg4s84dw-j3uyplu2v8/6P_VICTORIA_HEALTH_CARE_OM001WUT.jpg?w=450#038;quality=70&strip=all 450w, https://web.archive.org/web/20220322015836im_/https://i2.wp.com/media.globalnews.ca/videostatic/news/rykg4s84dw-j3uyplu2v8/6P_VICTORIA_HEALTH_CARE_OM001WUT.jpg?w=720#038;quality=70&strip=all 720w, https://web.archive.org/web/20220322015836im_/https://i2.wp.com/media.globalnews.ca/videostatic/news/rykg4s84dw-j3uyplu2v8/6P_VICTORIA_HEALTH_CARE_OM001WUT.jpg?w=1040#038;quality=70&strip=all 1040w" data-sizes="(min-width: 1040px) 1040px,(min-width: 720px) 720px,450px"> <span class="c-video__overlay"> <span class="c-video__icon c-videoPlay__icon"> <svg class="c-icon c-icon--white c-video__play c-videoPlay__off" focusable="false"> <use xlink:href="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> <svg class="c-icon c-icon--red c-video__play c-videoPlay__on" focusable="false"> <use xlink:href="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> </span> <span class="c-video__data"> <time class="c-video__duration">2:38</time> <span class="c-video__title">Victoria family speaks out after man put in Royal Jubilee Hospital sunroom</span> </span> </span> </span> </div> </div> <figcaption class="c-video__caption c-caption"> <span class="c-caption__desc">A Victoria family is speaking out after a man who was admitted to hospital after breaking his hip was put in a sunroom, with no washroom, and no effective way of calling for a nurse. Kylie Stanton reports.</span> </figcaption> </div> </figure> <div class="l-article__story l-main__story"> <div class="l-article__details">  <div class="c-socialShare c-socialShare--article c-socialShare--articleHover c-details" data-article-socialshare="true" data-socialshare-template-type="regular"> <ul class="c-socialShare__list"> <li data-socialshare-provider="comments" class="c-socialShare__item c-socialShare__item--comments c-details__item" style="list-style: none;" data-toggle-menu="#menuComments" data-disabled="all"> <span class="c-socialShare__title c-details__title">comments</span> <button class="c-socialShare__link c-details__link"> <span class="sr-only">Leave a comment</span> <svg class="c-icon c-socialShare__icon c-socialShare__icon--comments c-icon--black" focusable="false"> <use xlink:href="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#comment"></use> 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class="c-socialShare__link " data-close-menu> <span class="sr-only">Copy article link</span> <svg class="c-icon c-socialShare__icon c-socialShare__icon--copy c-icon--white" focusable="false"> <use xlink:href="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#embed"></use> </svg> <span class="c-socialShare__text">Copy link</span> </a> </li> </ul> </div> </div> </div> <article class="l-article__text js-story-text" aria-label="Article text"> <p>The family of a <a href="https://web.archive.org/web/20220322015836/http://globalnews.ca/tag/victoria" target="_blank" rel="noopener">Victoria</a> B.C., man is speaking out about overcrowding at <a href="https://web.archive.org/web/20220322015836/http://globalnews.ca/tag/royal-jubilee-hospital" target="_blank" rel="noopener">Royal Jubilee Hospital</a> after he was put in a sunroom while being treated for a serious injury.</p><img src="https://web.archive.org/web/20220322015836im_/https://d21y75miwcfqoq.cloudfront.net/70c8fc80" style="position:absolute;width:1px;height:1px" referrerpolicy="no-referrer-when-downgrade"> <p>John Preston, 56, fell and broke his hip while trying to replace a lightbulb recently.</p><p>After being admitted from the emergency department, he was put in a sunroom with no washroom or call button for a nurse.</p><p>Instead, he was given a commode and a hotel counter bell, which Preston said was useless in calling for help when he needed it.</p><p>“The sunroom is not proper for a guy who is in medical need,” Preston told Global News Monday.</p><p>“This one night I was in real bad pain and I just kept on banging (the bell) and nobody came and I took that thing and I threw it on the floor and still nobody came. Nobody came until they wanted to come in there.”</p> <div class="c-ad c-ad--bigbox l-article__ad"> <div class="c-ad__label">Story continues below advertisement</div> <div id="gpt-ad-300250-10" class="c-ad__unit" data-ad-pos="10"> </div> <script> if ( typeof( gn_monetize ) !== 'undefined' && typeof( gn_monetize.Ads ) !== 'undefined' && gn_monetize.Ads.initialRequestMade() ) { // Ads script has been loaded, create the ad. gn_monetize.Ads.create( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-10","lazy":false,"targeting":{"pos":10,"slotid":"gpt-ad-300250-10"},"companion":false} ); } else { // if Ads script not yet loaded, queue up ad data for initialization. var gnAdSettings = gnAdSettings || {}; gnAdSettings.ads = gnAdSettings.ads || []; gnAdSettings.ads.push( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-10","lazy":false,"targeting":{"pos":10,"slotid":"gpt-ad-300250-10"},"companion":false} ); } </script> </div> <p>He said nurses told him they had to wait for a security guard before coming into his room. “For what?” he said. “For me with a broken hip?”</p><p>Preston said it is not the nurses’ fault but he’s angry and frustrated at the situation he has found himself in.</p><p>“I would like to have a new hospital,” he said.</p><p>“I understand the situation of what’s going on around here, and I think there’s no way we can adjust it. We just have to take it day by day, I guess.”</p><div class="l-article__part" data-shortcode="caption"> <figure class="c-figure c-figure--aligncenter"> <div class="c-figure__inner" style="width:480px;"> <div class="c-figure__imageWrapper "> <img class="c-figure__image" alt="Royal Jubilee Hospital care" src="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/uploads/2022/03/Royal-Julibee-Sunroom-Care-3-rotated.jpg?quality=85&strip=all&w=12&h=12&crop=1" data-src="https://web.archive.org/web/20220322015836/https://globalnews.ca/wp-content/uploads/2022/03/Royal-Julibee-Sunroom-Care-3-rotated.jpg?quality=85&strip=all" srcset="" sizes="" data-srcset="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/uploads/2022/03/Royal-Julibee-Sunroom-Care-3-rotated.jpg?quality=85&strip=all&w=338 450w, https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/uploads/2022/03/Royal-Julibee-Sunroom-Care-3-rotated.jpg?quality=85&strip=all 720w" data-sizes="(min-width: 520px) 720px,450px" width="480" height="640" loading="lazy"/> </div> <figcaption class="c-figure__caption c-caption"> <span class="c-caption__desc"> John Preston in his room at Royal Jubilee Hospital in Victoria. </span> <cite class="c-caption__cite"> Submitted </cite> </figcaption> </div> </figure> </div><div class="l-article__part" data-shortcode="tp_video"> <div class="c-video c-videoPlay " data-iframe-receiver data-autoplay="" data-displayinline-featured="false" data-displayinline-type="video" data-displayinline-player-id="miniplayer_8585061_62392a9154cff" data-displayinline-video-id="8585061" data-displayinline-ratio="16:9" data-displayinline="https://globalnews.ca/video/embed/8585061/#autoplay&stickyiframe=miniplayer_8585061_62392a9154cff" data-displayinline-sticky="true"> <div class="c-video__inner"> <span class="c-video__placeholder"> <img class="c-video__image" alt="Click to play video: 'Family told to feed 87-year-old patient in Victoria hospital'" width="632" height="356" data-src="https://web.archive.org/web/20220322015836/https://i1.wp.com/media.globalnews.ca/videostatic/news/adixuevqiz-n1ovdapfyd/JPEG_DIRE_HOSP_CATU.jpg?w=1040&quality=70&strip=all" loading="lazy" srcset="" sizes="" data-srcset="https://web.archive.org/web/20220322015836im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/adixuevqiz-n1ovdapfyd/JPEG_DIRE_HOSP_CATU.jpg?w=450#038;quality=70&strip=all 450w, https://web.archive.org/web/20220322015836im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/adixuevqiz-n1ovdapfyd/JPEG_DIRE_HOSP_CATU.jpg?w=720#038;quality=70&strip=all 720w, https://web.archive.org/web/20220322015836im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/adixuevqiz-n1ovdapfyd/JPEG_DIRE_HOSP_CATU.jpg?w=1040#038;quality=70&strip=all 1040w" data-sizes="(min-width: 1040px) 1040px,(min-width: 720px) 720px,450px"> <span class="c-video__overlay"> <span class="c-video__icon c-videoPlay__icon"> <svg class="c-icon c-icon--white c-video__play c-videoPlay__off" focusable="false"> <use xlink:href="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> <svg class="c-icon c-icon--red c-video__play c-videoPlay__on" focusable="false"> <use xlink:href="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> </span> <span class="c-video__data"> <time class="c-video__duration">1:36</time> <span class="c-video__title">Family told to feed 87-year-old patient in Victoria hospital</span> </span> </span> </span> </div> </div> <figcaption class="c-video__caption c-caption"> <span class="c-caption__desc">Family told to feed 87-year-old patient in Victoria hospital – Jan 31, 2022</span> </figcaption> </div><div class="l-article__part" data-shortcode="readmore"> <p class="c-readmore"> <span class="c-readmore__label"><strong>Read more: </strong></span> <a class="c-readmore__link" href="https://web.archive.org/web/20220322015836/https://globalnews.ca/news/8584559/victoria-hospital-staff-shortages-patient-care/" data-track-region="content-read-more" title="‘Scrambling’: Family told by Victoria hospital not enough staff to feed 87-year-old mother"> ‘Scrambling’: Family told by Victoria hospital not enough staff to feed 87-year-old mother </a> </p> </div> <div class="c-ad c-ad--bigbox l-article__ad"> <div class="c-ad__label">Story continues below advertisement</div> <div id="gpt-ad-300250-11" class="c-ad__unit" data-ad-pos="11" loading="lazy"> </div> <script> if ( typeof( gn_monetize ) !== 'undefined' && typeof( gn_monetize.Ads ) !== 'undefined' && gn_monetize.Ads.initialRequestMade() ) { // Ads script has been loaded, create the ad. gn_monetize.Ads.create( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-11","lazy":true,"targeting":{"pos":11,"slotid":"gpt-ad-300250-11"},"companion":false} ); } else { // if Ads script not yet loaded, queue up ad data for initialization. var gnAdSettings = gnAdSettings || {}; gnAdSettings.ads = gnAdSettings.ads || []; gnAdSettings.ads.push( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-11","lazy":true,"targeting":{"pos":11,"slotid":"gpt-ad-300250-11"},"companion":false} ); } </script> </div> <p>Jan Robinson, Preston’s sister, said the room has a fantastic view but there’s nothing in the room to help someone heal.</p> <section id="content-dynamic-trending-stories" class="l-inlineStories l-inlineStories--tile u-hide-tablet-landscape" aria-label="Dynamic trending stories section"> <div class="l-inlineStories__heading"> <span class="l-inlineStories__title c-heading c-heading--strikethrough">Trending Stories</span> </div> <ul class="c-posts c-posts--inline"> <li class="c-posts__item"> <a href="https://web.archive.org/web/20220322015836/https://globalnews.ca/news/8697101/ukraine-mariupol-russian-invasion/" class="c-posts__inner"> <div class="c-posts__media l-relatedStories__media"> <img class="c-posts__thumbnail" data-src="https://web.archive.org/web/20220322015836/https://globalnews.ca/wp-content/uploads/2022/03/MariupolMarch21file-2.jpg?quality=85&strip=all&w=336&h=224&crop=1" loading="lazy" width="336" height="224" alt=""/> </div> <div class="c-posts__details"> <div class="c-posts__headline "> <span class="c-posts__headlineText" data-title>Ukraine rejects Russia’s demand to surrender Mariupol where hundreds remain trapped</span> </div> <div class="c-posts__author"></div> </div> </a> </li> <li class="c-posts__item"> <a href="https://web.archive.org/web/20220322015836/https://globalnews.ca/news/8690680/ontario-mask-mandate-lifts-most-settings/" class="c-posts__inner"> <div class="c-posts__media l-relatedStories__media"> <img class="c-posts__thumbnail" data-src="https://web.archive.org/web/20220322015836/https://globalnews.ca/wp-content/uploads/2022/03/CP19751960-e1647553533189.jpg?quality=85&strip=all&w=336&h=224&crop=1" loading="lazy" width="336" height="224" alt=""/> </div> <div class="c-posts__details"> <div class="c-posts__headline "> <span class="c-posts__headlineText" data-title>Ontario COVID-19 mask mandate lifts for most settings</span> </div> <div class="c-posts__author"></div> </div> </a> </li> </ul> </section> <p>“He has a commode there, and when I went up yesterday there was no catchbasin in there,” she said. “Even if he wanted to use the commode, he couldn’t.</p><p>And the bell, he did try ringing the bell, nobody came, he threw it, he broke it. They came in, ‘oh the bell is broken, here we’ll give you a new one’.</p><p>Robinson said there is no way to contact any staff and if the nurses are away from the desk they are not going to hear him.</p><p>She said the nurses are doing everything they can her brother is receiving good care but the conditions of the hospital are not acceptable.</p><p>They are also concerned about racial profiling.</p><div class="l-article__part" data-shortcode="readmore"> <p class="c-readmore"> <span class="c-readmore__label"><strong>Read more: </strong></span> <a class="c-readmore__link" href="https://web.archive.org/web/20220322015836/https://globalnews.ca/news/3788896/dementia-research-donation-victoria/" data-track-region="content-read-more" title="A $2.5-million donation to support dementia research at Victoria hospital"> A $2.5-million donation to support dementia research at Victoria hospital </a> </p> </div><p>Robinson said on Sunday they talked to the clinical nurse lead about the room conditions and she had asked Preston how he had injured himself. When Preston told her, Robinson said the lead asked him how much he had been drinking at that time.</p> <div class="c-ad c-ad--bigbox l-article__ad"> <div class="c-ad__label">Story continues below advertisement</div> <div id="gpt-ad-300250-12" class="c-ad__unit" data-ad-pos="12" loading="lazy"> </div> <script> if ( typeof( gn_monetize ) !== 'undefined' && typeof( gn_monetize.Ads ) !== 'undefined' && gn_monetize.Ads.initialRequestMade() ) { // Ads script has been loaded, create the ad. gn_monetize.Ads.create( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-12","lazy":true,"targeting":{"pos":12,"slotid":"gpt-ad-300250-12"},"companion":false} ); } else { // if Ads script not yet loaded, queue up ad data for initialization. var gnAdSettings = gnAdSettings || {}; gnAdSettings.ads = gnAdSettings.ads || []; gnAdSettings.ads.push( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-12","lazy":true,"targeting":{"pos":12,"slotid":"gpt-ad-300250-12"},"companion":false} ); } </script> </div> <p>“That has nothing to do with the room situation and if she had read the chart before she came in she would have seen that there was no alcohol involved and it wasn’t an issue,” Robinson added.</p><p>“This type of stereotyping, it’s got to stop.”</p><p>Global News has reached out to Island Health about Preston’s situation but they have not responded to a request for comment.</p><div class="l-article__part" data-shortcode="tp_video"> <div class="c-video c-videoPlay " data-iframe-receiver data-autoplay="" data-displayinline-featured="false" data-displayinline-type="video" data-displayinline-player-id="miniplayer_3788849_62392a9156332" data-displayinline-video-id="3788849" data-displayinline-ratio="16:9" data-displayinline="https://globalnews.ca/video/embed/3788849/#autoplay&stickyiframe=miniplayer_3788849_62392a9156332" data-displayinline-sticky="true"> <div class="c-video__inner"> <span class="c-video__placeholder"> <img class="c-video__image" alt="Click to play video: 'Huge donation for dementia research at Victoria hospital'" width="632" height="356" data-src="https://web.archive.org/web/20220322015836/https://i0.wp.com/media.globalnews.ca/videostatic/920/271/1800_ROYAL_JUBILEE_HOSP_VAF0CLER_tnb_4.jpg?w=1040&quality=70&strip=all" loading="lazy" srcset="" sizes="" data-srcset="https://web.archive.org/web/20220322015836im_/https://i0.wp.com/media.globalnews.ca/videostatic/920/271/1800_ROYAL_JUBILEE_HOSP_VAF0CLER_tnb_4.jpg?w=450#038;quality=70&strip=all 450w, https://web.archive.org/web/20220322015836im_/https://i0.wp.com/media.globalnews.ca/videostatic/920/271/1800_ROYAL_JUBILEE_HOSP_VAF0CLER_tnb_4.jpg?w=720#038;quality=70&strip=all 720w, https://web.archive.org/web/20220322015836im_/https://i0.wp.com/media.globalnews.ca/videostatic/920/271/1800_ROYAL_JUBILEE_HOSP_VAF0CLER_tnb_4.jpg?w=1040#038;quality=70&strip=all 1040w" data-sizes="(min-width: 1040px) 1040px,(min-width: 720px) 720px,450px"> <span class="c-video__overlay"> <span class="c-video__icon c-videoPlay__icon"> <svg class="c-icon c-icon--white c-video__play c-videoPlay__off" focusable="false"> <use xlink:href="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> <svg class="c-icon c-icon--red c-video__play c-videoPlay__on" focusable="false"> <use xlink:href="https://web.archive.org/web/20220322015836im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> </span> <span class="c-video__data"> <time class="c-video__duration">1:54</time> <span class="c-video__title">Huge donation for dementia research at Victoria hospital</span> </span> </span> </span> </div> </div> <figcaption class="c-video__caption c-caption"> <span class="c-caption__desc">Huge donation for dementia research at Victoria hospital – Oct 5, 2017</span> </figcaption> </div><p>Robinson said they are looking at making a formal complaint against the hospital.</p><p>“The public needs to be aware of what our health system is going through,” she added. “We’re in a crisis. And it’s not towards the staff, they’re working within that crisis.</p><p>“We need help.”</p> <div class="c-ad c-ad--bigbox l-article__ad"> <div class="c-ad__label">Story continues below advertisement</div> <div id="gpt-ad-300250-13" class="c-ad__unit" data-ad-pos="13" loading="lazy"> </div> <script> if ( typeof( gn_monetize ) !== 'undefined' && typeof( gn_monetize.Ads ) !== 'undefined' && gn_monetize.Ads.initialRequestMade() ) { // Ads script has been loaded, create the ad. gn_monetize.Ads.create( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-13","lazy":true,"targeting":{"pos":13,"slotid":"gpt-ad-300250-13"},"companion":false} ); } else { // if Ads script not yet loaded, queue up ad data for initialization. var gnAdSettings = gnAdSettings || {}; gnAdSettings.ads = gnAdSettings.ads || []; gnAdSettings.ads.push( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-13","lazy":true,"targeting":{"pos":13,"slotid":"gpt-ad-300250-13"},"companion":false} ); } </script> </div> 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