Submit a Repair | Motorola Support KR

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class="menu-link__wrapper"> <a class="menu-link">온라인 스토어</a> <div class="menu-categories__wrapper"> <a href="https://www.motorola.com/kr/" class="menu-categories">지금 쇼핑</a> </div> </div> <div class="menu-link__wrapper"> <a class="menu-link">수리</a> <div class="menu-categories__wrapper"> <a href="/app/repair-faqs" class="menu-categories">수리 옵션</a> <a href="https://help.motorola.com/hc/apps/settings/legal/index.php?topic=warranty" class="menu-categories" target="_blank">보증 조건</a> </div> </div> <div class="menu-link__wrapper"> <a class="menu-link">업그레이드</a> <div class="menu-categories__wrapper"> <a href="/app/usb-drivers/" class="menu-categories">드라이버</a> <a href="/app/software-security-update/g_id/7112/" class="menu-categories">업그레이드</a> <a href="/app/software-upgrade/" class="menu-categories">보안 업데이트 </a> <a href="/app/right-to-repair" class="menu-categories">Right to Repair</a> </div> </div> <div class="menu-link__wrapper"> <a href="/app/mcp/contactus" class="menu-categories">문의하기</a> </div> </nav>  <img class="menu-close" src="/euf/assets/motorola_v3/assets/icon-close-menu.svg" alt="icon close menu" /> </div>   <img class="menu-hamburguer" src="/euf/assets/motorola_v3/assets/menu-hamburguer.svg" alt="menu hamburguer" /> </div>   </header> <div id="rn_ShowFaq_2" class="rn_ShowFaq"> <main class="repair-options container-center"> <div class="repair-options__title-wrapper"> <h1 class="repair-options__title">수리 옵션</h1> <p class="repair-options__title-text">아래의 카테고리 선택</p> </div> <section class="repair-options__container"> <div class="repair-options__tabs-wrapper"> <div class="repair-options__tab" data-name="need-service-repair"> <img class="repair-options__tab-icon" src="/euf/assets/motorola_v3/assets/icons/icon-screwdriver.svg" alt="" srcset=""> <p class="repair-options__tab-text">서비스 또는 <br/>수리를 받아야 하나요?</p> </div> <div class="repair-options__tab" data-name="what-my-service-options"> <img class="repair-options__tab-icon" src="/euf/assets/motorola_v3/assets/icons/icon-question-mark.svg" alt="" srcset=""> <p class="repair-options__tab-text">어떤 서비스 <br/>옵션이 있나요?</p> </div> <div class="repair-options__tab" data-name="how-much-cost"> <img class="repair-options__tab-icon" src="/euf/assets/motorola_v3/assets/icons/$.svg" alt="" srcset=""> <p class="repair-options__tab-text">비용은 <br/>얼마나 드나요?</p> </div> <div class="repair-options__tab" data-name="how-long-take"> <img class="repair-options__tab-icon" src="/euf/assets/motorola_v3/assets/icon-calendar.svg" alt="" srcset=""> <p class="repair-options__tab-text">수리는 <br/>얼마나 걸리나요?</p> </div> <div class="repair-options__tab" data-name="how-submit-repair"> <img class="repair-options__tab-icon" src="/euf/assets/motorola_v3/assets/icon-submit-repair.svg" alt="" srcset=""> <p class="repair-options__tab-text">수리는 <br/>어떻게 접수하나요?</p> </div>  <div class="repair-options__tab" data-name="crack-my-screen"> <img class="repair-options__tab-icon" src="/euf/assets/motorola_v3/assets/icon-crack-screen.svg" alt="" srcset=""> <p class="repair-options__tab-text">화면이 깨지면 <br/>어떻게 해야 하나요?</p> </div> </div> <div class="repair-options__wrapper"> <div class="repair-options__content" data-name="need-service-repair"> <div class="repair-options__content-wrapper"> <h3 class="repair-options__content-title">서비스 또는 수리를 받아야 하나요?</h3> <p class="repair-options__content-text">휴대전화가 제대로 작동하지 않으면 무척이나 답답합니다. 그러나, 모든 문제에 서비스가 필요하지 않습니다. 휴대전화의 문제는 주로 세 가지 종류로 나눌 수 있으며, 문제 해결을 먼저 시도해 볼 만한 가치가 충분합니다.</p> <div class="repair-options__button-wrapper"> <a href="javascript:;" class="repair-options__content-button tab1" data-name="software-issues">소프트웨어 문제</a> <a href="javascript:;" class="repair-options__content-button tab1" data-name="Hardware-issues">하드웨어 문제</a> <a href="javascript:;" class="repair-options__content-button tab1" data-name="Physical-issues">물리적 또는 <br>액체에 의한 손상</a> </div> <p class="repair-options__content-text para-tab1 -modify collapsed_faq" id="software-issues"> 소프트웨어에 문제가 있으면 앱이 제대로 작동하지 않거나, 휴대 전화가 느려지거나, 휴대 전화가 켜지지 않거나, 또는 휴대 전화가 갑자기 꺼지는 증상이 나타날 수 있습니다. </p> <p class="repair-options__content-text para-tab1 collapsed_faq" id="Hardware-issues"> 버튼이 작동하지 않거나, 충전 잭이 고장났거나, 배터리가 매우 빠르게 소모되는 증상은 모두 하드웨어 문제입니다. </p> <p class="repair-options__content-text para-tab1 collapsed_faq" id="Physical-issues">이는 년의 표준 보증이 적용되지 않는 별도의 문제입니다. 물리적 손상에는 화면이 깨지거나 외관이 손상된 경우가 포함됩니다. 액체에 의한 손상은 심각한 오작동을 일으킬 수 있으며 휴대전화의 센서를 통해 액체에 의한 손상 여부를 테크니션이 알 수 있습니다.</p> </div> <img class="repair-options__content-image" src="/euf/assets/motorola_v3/assets/images/need-service-image.png" alt="repair image girl"> </div> <div class="repair-options__content" data-name="what-my-service-options"> <div class="repair-options__content-wrapper"> <h3 class="repair-options__content-title">어떤 종류의 서비스를 제공합니까?</h3> <h4 class="repair-options__content-title" style="font-size: 2rem">워크인 서비스</h4> <p class="repair-options__content-text para-tab2 -modify" id="walk-service">가까운 서비스 센터를 방문하면 기기를 수리할수 있습니다</p> </div> <img class="repair-options__content-image" src="/euf/assets/motorola_v3/assets/images/need-service-image.png" alt="repair image girl"> </div> <div class="repair-options__content" data-name="how-much-cost"> <div class="repair-options__content-wrapper"> <h3 class="repair-options__content-title">비용은 얼마나 드나요?</h3> <div class="repair-options__button-wrapper"> <a href="javascript:;" class="repair-options__content-button tab3" data-name="Standard-In-Warranty" >표준 보증 기간 내 비용</a> <a href="javascript:;" class="repair-options__content-button tab3" data-name="Physical-Damage" >물리적 손상</a> <a href="javascript:;" class="repair-options__content-button tab3" data-name="Liquid-Damage" >액체에 의한 손상</a> <a href="javascript:;" class="repair-options__content-button tab3" data-name="Out-of-Warranty" >보증 기간 외 비용</a> </div> <p class="repair-options__content-text para-tab3 -modify collapsed_faq" id="Standard-In-Warranty"> 제품이 표준 보증 기간 내에 있는 경우 대부분의 수리는 무료입니다. 예외는 위를 참조하십시오. </p> <p class="repair-options__content-text para-tab3 collapsed_faq" id="Physical-Damage"> 화면이 깨졌거나 기타 물리적인 손상이 있는 경우에는 표준 보증이 적용되지 않으므로, 수리 비용을 별도로 지불해야 합니다. </p> <p class="repair-options__content-text para-tab3 collapsed_faq" id="Liquid-Damage"> 액체에 의한 손상은 대부분 심각한 오작동을 일으킵니다. 마찬가지로, 액체에 의한 손상은 표준 보증이 적용되지 않으며, 액체에 의해 손상된 장치는 수리를 할 수 없습니다. </p> <p class="repair-options__content-text para-tab3 collapsed_faq" id="Out-of-Warranty"> 제품에 표준 보증(기간 또는 상태)이 적용되지 않는 경우 서비스 센터에서 비용을 결정합니다. 당사의 서비스 파트너는 장치를 받는 즉시 견적을 제공할 것입니다. </p> </div> <img class="repair-options__content-image" src="/euf/assets/motorola_v3/assets/images/need-service-image.png" alt="repair image girl"> </div> <div class="repair-options__content" data-name="how-long-take"> <div class="repair-options__content-wrapper"> <h3 class="repair-options__content-title">수리는 얼마나 걸리나요?</h3> <p class="repair-options__content-text">수리 센터에서 예상 수리 시간을 알려줄 것입니다. 이는 일반적으로 수리의 복잡성과 부품 가용성에 따라 다릅니다.</p> </div> <img class="repair-options__content-image" src="/euf/assets/motorola_v3/assets/images/need-service-image.png" alt="repair image girl"> </div> <div class="repair-options__content" data-name="how-submit-repair"> <div class="repair-options__content-wrapper"> <h3 class="repair-options__content-title">수리는 어떻게 접수하나요?</h3> <p class="repair-options__content-text"><a href="/app/answers/prod_answer_detail/a_id/93296" target="_blank" style="color: #009dd9">수리 센터에 전화</a>한 다음 기기를 수리 센터로 가져가십시오. </br> </br> <strong>메모:</strong> </p> <ol style="font-size: 14px; margin-left:15px"> <li style="line-height:1.5">1. 방문 전 서비스센터로 전화주세요.</li> <li style="line-height:1.5">2. 전화 청구서 사본을 가지고 가십시오.</li> <li style="line-height:1.5">3. 데이터를 백업하고 Google 계정을 제거합니다.</li> </ol> </br> </div> <img class="repair-options__content-image" src="/euf/assets/motorola_v3/assets/images/need-service-image.png" alt="repair image girl"> </div><div class="repair-options__content" data-name="how-track-service"> <div class="repair-options__content-wrapper"> <h3 class="repair-options__content-title">서비스 또는 수리 상태는 어떻게 확인하나요?</h3> <p class="repair-options__content-text">휴대전화의 문제는 주로 세 가지 종류로 나눌 수 있으며, 문제 해결을 먼저 시도해 볼 만한 가치가 충분합니다.</p> <form id="rn_RMASubmit" method="post" action="" onsubmit="return false;"> <div class="repair-options__track-wrapper"> <button class="repair-options__track-button -active" data-name="RMA Number" id="service" value="service"> <img src="/euf/assets/motorola_v3/assets/icons/enter-tracking-icon.png" alt=""> <span>Enter tracking (RMA) number</span> </button> <button class="repair-options__track-button" data-name="IMEI/MEID Number" id="imei" value="imei"> <img src="/euf/assets/motorola_v3/assets/icons/imei-meid-number-icon.png" alt=""> <span> Enter IMEI/MEID Number </span> </button> <button class="repair-options__track-button" data-name="Contact Phone Number" id="telephone" value="telephone"> <img src="/euf/assets/motorola_v3/assets/icons/enter-contact-phone-icon.png" alt=""> <span> Enter Contact Phone Number </span> </button> <button class="repair-options__track-button" data-name="E-mail Address" id="email" value="email"> <img src="/euf/assets/motorola_v3/assets/icons/enter-tracking-icon.png" alt=""> <span> Enter E-mail Address </span> </button> </div> <div class="repair-options__input-wrapper"> <input class="repair-options__input" placeholder="RMA Number" name="trackbyValue" id="tracker_input" /> <span>REQUIRED</span> </div> <div id="button-check"> <input type="submit" class="repair-options__button" id="rn_TrackServiceRepair_3_Button" value="Track Order"/> </div>  </div> <img class="repair-options__content-image" src="/euf/assets/motorola_v3/assets/images/track-service-repair.png" alt="repair image girl"> <span id="rn_TrackServiceRepair_3_StatusMessage"></span> <span class="rn_Hidden"> <input id="rn_TrackServiceRepair_3_Submission" type="checkbox" class="rn_Hidden"/> <label for="rn_TrackServiceRepair_3_Submission" class="rn_Hidden"> </label> </span> <span id="rn_TrackServiceRepair_3_StatusMessage"></span> <div class="row"> <div class="check-moreBtn"> <div class="check-moreBox" style="display: none;"> <div class="status-detail pc-status-detail"> <div class="status-detail-title" style="font-weight: bold;"> <div class="status-ser">Enter tracking (RMA) number</div> <div class="status-ime">IMEI of the device</div> <div class="status-dev">Device</div> <div class="status-pro">Problem</div> <div class="status-status">Status</div> <div class="status-view"></div> </div> </div> </div> </div> </div> </form> </div> <div class="repair-track__container track-order__show" id="track-order__content"> </div> <div class="repair-options__content" data-name="crack-my-screen"> <div class="repair-options__content-wrapper"> <h3 class="repair-options__content-title"> 화면이 깨지면 어떻게 해야 하나요?</h3> <p class="repair-options__questions-content-text"> 금이 가거나 깨진 화면은 표준 보증이 적용되지 않으므로 수리 <br> 비용은 귀하가 직접 부담해야 합니다. 당사 수리 센터 중 한 <br> 곳에서 이 수리에 대한 견적을 제공할 수 있습니다. </p> </div> <img class="repair-options__content-image" src="/euf/assets/motorola_v3/assets/images/need-service-image.png" alt="repair image girl"> </div> </div> </section> <section class="repair-options__questions"> <h2 class="repair-options__questions-title"> 기타 질문...</h2> <div class="repair-options__questions-content-wrapper"> <img class="repair-options__questions-content-image" src="/euf/assets/motorola_v3/assets/device-shipment.png" alt="" srcset=""> <div class="repair-options__questions-content -left"> <h3 class="repair-options__questions-content-title"> 수리를 위해 내 장치를 어떻게 준비합니까?</h3> <p class="repair-options__questions-content-text"> <span> 참고: </span> 간단히 말해서 백업, 삭제, 분리만 하면 됩니다. </p> <div class="repair-options__questions-button-wrapper"> <a href="javascript:;" class="repair-options__questions-button" data-name="backup"> 백업 및 삭제</a> <a href="javascript:;" class="repair-options__questions-button" data-name="remove"> 분리</a> </div> <p class="repair-options__questions-content-text para collapsed_faq" id="backup">제품이 서비스 센터에 도착하면 기기에 저장된 모든 데이터가 삭제됩니다. 따라서 중요한 데이터를 보존하기 위해 수리 센터에 가기 전에 데이터를 수동으로 백업 및 삭제하는 것이 좋습니다. </p> <p class="repair-options__questions-content-text para collapsed_faq" id="remove"> 장치에 연결되지 않은 부분은 모두 분리해야 하며 제품과 함께 보내면 안 됩니다. 장치에 연결되지 않은 부분이란 SIM 카드, SD 카드, Moto Mods, 충전기, 탈착식 백 또는 배터리, 스타일러스 또는 기타 액세서리를 의미합니다. 이러한 것을 보낸 경우 다시 돌려 드릴 수 없습니다! 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