Tutorial em vídeo O papel das emoções e do QE - Como Desenvolver sua Inteligência Emocional (2020) | LinkedIn Learning, anteriormente Lynda.com

<!DOCTYPE html> <html lang="pt"> <head> <meta name="pageKey" content="d_learning_course_video_guest">  <meta name="linkedin:pageTag" content="view_video"> <meta name="locale" content="pt_BR"> <meta id="config" data-app-version="2.0.2423" data-call-tree-id="AAYvFfBN+gLk3PS6IMlVkg==" data-multiproduct-name="learning-guest-frontend" data-service-name="learning-guest-frontend" data-browser-id="a3d37a4d-5a9c-4391-8766-539deb1fb72d" data-enable-page-view-heartbeat-tracking data-page-instance="urn:li:page:learning_course_video_guest;RS9rBEfES+OaAHP0HJ6SMw==" data-disable-jsbeacon-pagekey-suffix="false" data-member-id="0" data-dna-member-lix-treatment="control" data-human-member-lix-treatment="control" data-dfp-member-lix-treatment="control" data-sync-apfc-headers-lix-treatment="control" data-sync-apfc-cb-lix-treatment="control"> <link rel="canonical" href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/o-papel-das-emocoes-e-do-qe">     <link rel="manifest" href="/homepage-guest/manifest.json" crossorigin="use-credentials">  <script> function getDfd() {let yFn,nFn;const p=new Promise(function(y, n){yFn=y;nFn=n;});p.resolve=yFn;p.reject=nFn;return p;} window.lazyloader = getDfd(); window.tracking = getDfd(); window.impressionTracking = getDfd(); window.ingraphTracking = getDfd(); window.appDetection = getDfd(); window.pemTracking = getDfd(); </script>  <link rel="icon" href="https://static.licdn.com/aero-v1/sc/h/444zstxv7s91nepfm5et6ofge"> <title>Tutorial em vídeo O papel das emoções e do QE - Como Desenvolver sua Inteligência Emocional (2020) | LinkedIn Learning, anteriormente Lynda.com</title> <meta name="robots" content="noarchive, max-image-preview:large"> <meta name="description" content="Este vídeo aborda como podemos adequar nossas reações emocionais para construir relacionamentos mais sólidos e obter os resultados que desejamos ver no trabalho."> <meta property="og:site_name" content="LinkedIn"> <meta name="twitter:site" content="@LI_Learning"> <meta name="twitter:card" content="summary"> <meta name="litmsProfileName" content="learning-guest-frontend"> <meta property="og:title" content="Tutorial em vídeo O papel das emoções e do QE - Como Desenvolver sua Inteligência Emocional (2020) | LinkedIn Learning, anteriormente Lynda.com"> <meta name="twitter:title" content="Tutorial em vídeo O papel das emoções e do QE - Como Desenvolver sua Inteligência Emocional (2020) | LinkedIn Learning, anteriormente Lynda.com"> <meta property="og:description" content="Este vídeo aborda como podemos adequar nossas reações emocionais para construir relacionamentos mais sólidos e obter os resultados que desejamos ver no trabalho."> <meta name="twitter:description" content="Este vídeo aborda como podemos adequar nossas reações emocionais para construir relacionamentos mais sólidos e obter os resultados que desejamos ver no trabalho."> <meta property="og:image" content="https://media.licdn.com/dms/image/v2/C4E0DAQHscpL3Ippgdg/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1659643525571?e=2147483647&v=beta&t=R8Wr9RifuW2uC9SgQXJxm-RE6yMzXG_y8M0zPTz_GsE"> <meta name="twitter:image" content="https://media.licdn.com/dms/image/v2/C4E0DAQHscpL3Ippgdg/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1659643525571?e=2147483647&v=beta&t=R8Wr9RifuW2uC9SgQXJxm-RE6yMzXG_y8M0zPTz_GsE">  <meta property="og:url" content="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/o-papel-das-emocoes-e-do-qe"> <meta property="og:type" content="website"> <meta name="clientSideIngraphs" content="1" data-gauge-metric-endpoint="/learning-guest/api/ingraphs/gauge" data-counter-metric-endpoint="/learning-guest/api/ingraphs/counter"> <link rel="stylesheet" href="https://static.licdn.com/aero-v1/sc/h/6t4ilzxx2p2hqkvkof5k0r2ev"> <script type="application/ld+json"> {"@context":"http://schema.org/","@type":"VideoObject","name":"O papel das emoções e do QE - Como Desenvolver sua Inteligência Emocional (2020)","author":{"@type":"Person","name":"Dr Gemma Leigh Roberts","url":"https://br.linkedin.com/learning/instructors/dr-gemma-leigh-roberts"},"thumbnailUrl":"https://media.licdn.com/dms/image/v2/C4E0DAQHscpL3Ippgdg/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1659643525571?e=2147483647&v=beta&t=R8Wr9RifuW2uC9SgQXJxm-RE6yMzXG_y8M0zPTz_GsE","description":"Saiba como melhorar seu desempenho pessoal e construir relacionamentos eficazes no trabalho desenvolvendo a inteligência emocional.","duration":"PT4M53S","datePublished":"2020-02-25","uploadDate":"2020-02-25","requiresSubscription":false,"isAccessibleForFree":true,"contentUrl":"https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/o-papel-das-emocoes-e-do-qe","interactionCount":218136,"interactionStatistic":[{"@type":"InteractionCounter","interactionType":"http://schema.org/WatchAction","userInteractionCount":218136}],"transcript":"As emoções são complexas. Quando falamos de emoções, quase sempre estamos nos referindo a sensações ou reações estimuladas pelas circunstâncias, por nosso humor ou pelo relacionamento com os outros. Pense nas emoções como sentimentos que vivenciamos. As emoções podem refletir prazer ou descontentamento, podendo ser intensas ou suaves. Caso já tenha sentido muita raiva ou alegria, isso é um estado psicológico causado por suas emoções. Existe muita variação entre as pessoas. Em uma situação idêntica, talvez sua reação seja totalmente diferente da minha. Também existe a possibilidade de variação em nós mesmos. Você já teve alguma reação exagerada em uma situação que, em outro dia, talvez te causasse apenas uma leve irritação? Entender e administrar as emoções é fundamental para melhorar nosso desempenho e interagir bem com os outros. Isso porque boa parte de como percebemos e interagimos com o mundo ao redor pode derivar das nossas emoções, e se não administramos esse processo de maneira consciente, nossas emoções assumem o comando. Às vezes, isso funciona a nosso favor, mas nem sempre, e pode ser vantajoso controlar esse processo. Existe uma reação em cadeia entre nossas emoções, que é o que sentimos em relação a um evento, e nosso comportamento subsequente, que é como reagimos a esse evento. Nossas emoções podem causar uma reação psicológica, que envolve a forma como processamos informações e julgamos a situação. As emoções também podem levar a uma resposta fisiológica, causando uma reação física, como tremer ou suar. Podemos até ter os dois tipos de reação ao mesmo tempo. Até agora, esse processo é interno, ou seja, acontece na nossa cabeça, no nosso corpo. Isso, então, gera uma reação comportamental, que é como interagimos com os outros com base na forma como processamos a situação. Vamos ver um exemplo. Bruno não se sente à vontade ao falar em público, principalmente no trabalho, quando fica diante de seus colegas e gerente. Bruno está em uma grande reunião de equipe, e seu gerente pede que apresente suas descobertas em um relatório no qual vem trabalhando. Então, como Bruno vivencia a situação internamente? Ele está incomodado e tem pavor de situações assim. O medo toma conta, e ele sente que foi colocado no centro das atenções. As mãos começam a suar e o coração dispara. Então, o medo gera uma resposta — uma sensação de raiva — e sintomas físicos, como mãos suadas e o coração disparado. Ele reage entrando na defensiva e não aproveita a oportunidade de apresentar as descobertas de seu relatório à equipe. A situação, em si, não é positiva nem negativa. O que importa é como Bruno se sente diante da situação. As emoções estão na essência de quem nós somos e trazem mais plenitude à vida. Porém, elas nem sempre nos ajudam da melhor forma. Por isso, é importante entender nossas emoções e como elas influenciam nossos relacionamentos. Se Bruno enxergasse essa situação como uma oportunidade perdida de mostrar seus conhecimentos para o gerente e a equipe, o melhor seria controlar sua reação emocional. Nosso nível de inteligência emocional determina como reagimos às situações, enfrentamos desafios e construímos relacionamentos. Compreender o papel que as emoções desempenham na maneira como processamos as informações e reagimos aos eventos nos permite adaptar nosso comportamento para alcançar os resultados desejados. Além disso, vamos construir relacionamentos mais fortes com a equipe e os colegas, com base em como escolhemos nos comportar, não em como reagimos automaticamente. Entender e administrar as emoções nos dá controle sobre como processamos as informações e nos comportamos. Então, você acha que administra bem suas emoções no trabalho? Você se sente no controle de como reage a situações difíceis, ou é algo que gostaria de melhorar? 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data-tracking-control-name="course_title" data-tracking-will-navigate="true" class="from-the-course__link">Como Desenvolver sua Inteligência Emocional (2020)</a> </p> <section class="top-card"> <section class="top-card-layout container-lined overflow-hidden babybear:rounded-[0px]"> <section class="top-card__video-wrapper"> <div class="top-card__video">  <div class="share-native-video">  <video autoplay class="share-native-video__node video-js" data-sources="[{"src":"https://dms.licdn.com/playlist/vid/v2/C4D0DAQFSMbr_1Z1S6Q/learning-original-video-vbr-540/learning-original-video-vbr-540/0/1598710763094?e=2147483647&v=beta&t=2CKNWqNYHbzg802PSj3Y3XOZVUBKJ8jvo56-dMrjhdE#.mp4"}]" data-poster-url="https://media.licdn.com/dms/image/v2/C4E0DAQHscpL3Ippgdg/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1659643525571?e=2147483647&v=beta&t=R8Wr9RifuW2uC9SgQXJxm-RE6yMzXG_y8M0zPTz_GsE" 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babybear:flex-none babybear:w-full babybear:flex-none babybear:w-full"> <h1 class="top-card-layout__title font-sans text-lg papabear:text-xl font-bold leading-open text-color-text mb-0"> O papel das emoções e do QE </h1> <h2 class="top-card-layout__headline break-words font-sans text-md leading-open text-color-text"> Do curso: <a href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020?trk=course_title" data-tracking-control-name="course_title" data-tracking-will-navigate="true" class="from-the-course__link">Como Desenvolver sua Inteligência Emocional (2020)</a> </h2>   <div class="top-card-layout__cta-container flex flex-wrap mt-0.5 papabear:mt-0 ml-[-12px]">   </div> </div>  </div>   </div> </section> </section> <div class="details mx-details-container-padding"> <div class="tabs content-tabs" data-tab-id="course-content-tabs"> <ul class="tabs__list" role="tablist">  <li class="tab flex ml-3 first-of-type:ml-0" role="presentation"> <button aria-selected="true" class="tab-button tab-md tab-selected" data-tracking-control-name="transcripts-tab" data-id="tab__button" role="tab" id="content-tabs__transcripts-btn"> Transcrições </button> </li>  <li class="tab flex ml-3 first-of-type:ml-0" role="presentation"> <button aria-selected="false" class="tab-button tab-md " data-tracking-control-name="offline-tab" data-id="tab__button" role="tab" tabindex="-1" id="content-tabs__offline-btn" data-test-live-offline-tab> Visualizar offline </button> </li> </ul>  <div class="tab__panel" tabindex="0" role="tabpanel"> <section class="core-section-container my-3 transcripts">  <h2 class="core-section-container__title section-title"> O papel das emoções e do QE </h2>  <div class="core-section-container__content break-words"> <div class="transcripts__copy"> <span class="transcripts__quotation">“</span> <p> As emoções são complexas. Quando falamos de emoções, quase sempre estamos nos referindo a sensações ou reações estimuladas pelas circunstâncias, por nosso humor ou pelo relacionamento com os outros. Pense nas emoções como sentimentos que vivenciamos. As emoções podem refletir prazer ou descontentamento, podendo ser intensas ou suaves. Caso já tenha sentido muita raiva ou alegria, isso é um estado psicológico causado por suas emoções. Existe muita variação entre as pessoas. Em uma situação idêntica, talvez sua reação seja totalmente diferente da minha. Também existe a possibilidade de variação em nós mesmos. Você já teve alguma reação exagerada em uma situação que, em outro dia, talvez te causasse apenas uma leve irritação? Entender e administrar as emoções é fundamental para melhorar nosso desempenho e interagir bem com os outros. Isso porque boa parte de como percebemos e interagimos com o mundo ao redor pode derivar das nossas emoções, e se não administramos esse processo de maneira consciente, nossas emoções assumem o comando. Às vezes, isso funciona a nosso favor, mas nem sempre, e pode ser vantajoso controlar esse processo. Existe uma reação em cadeia entre nossas emoções, que é o que sentimos em relação a um evento, e nosso comportamento subsequente, que é como reagimos a esse evento. Nossas emoções podem causar uma reação psicológica, que envolve a forma como processamos informações e julgamos a situação. As emoções também podem levar a uma resposta fisiológica, causando uma reação física, como tremer ou suar. Podemos até ter os dois tipos de reação ao mesmo tempo. Até agora, esse processo é interno, ou seja, acontece na nossa cabeça, no nosso corpo. Isso, então, gera uma reação comportamental, que é como interagimos com os outros com base na forma como processamos a situação. Vamos ver um exemplo. Bruno não se sente à vontade ao falar em público, principalmente no trabalho, quando fica diante de seus colegas e gerente. Bruno está em uma grande reunião de equipe, e seu gerente pede que apresente suas descobertas em um relatório no qual vem trabalhando. Então, como Bruno vivencia a situação internamente? Ele está incomodado e tem pavor de situações assim. O medo toma conta, e ele sente que foi colocado no centro das atenções. As mãos começam a suar e o coração dispara. Então, o medo gera uma resposta — uma sensação de raiva — e sintomas físicos, como mãos suadas e o coração disparado. Ele reage entrando na defensiva e não aproveita a oportunidade de apresentar as descobertas de seu relatório à equipe. A situação, em si, não é positiva nem negativa. O que importa é como Bruno se sente diante da situação. As emoções estão na essência de quem nós somos e trazem mais plenitude à vida. Porém, elas nem sempre nos ajudam da melhor forma. Por isso, é importante entender nossas emoções e como elas influenciam nossos relacionamentos. Se Bruno enxergasse essa situação como uma oportunidade perdida de mostrar seus conhecimentos para o gerente e a equipe, o melhor seria controlar sua reação emocional. Nosso nível de inteligência emocional determina como reagimos às situações, enfrentamos desafios e construímos relacionamentos. Compreender o papel que as emoções desempenham na maneira como processamos as informações e reagimos aos eventos nos permite adaptar nosso comportamento para alcançar os resultados desejados. Além disso, vamos construir relacionamentos mais fortes com a equipe e os colegas, com base em como escolhemos nos comportar, não em como reagimos automaticamente. Entender e administrar as emoções nos dá controle sobre como processamos as informações e nos comportamos. Então, você acha que administra bem suas emoções no trabalho? Você se sente no controle de como reage a situações difíceis, ou é algo que gostaria de melhorar? </p> </div> </div> </section> </div>  <div class="tab__panel" tabindex="0" role="tabpanel" hidden> <section class="core-section-container my-3 offline">  <h2 class="core-section-container__title section-title"> Baixe os cursos e aprenda em qualquer lugar </h2>  <div class="core-section-container__content break-words"> <p class="offline__description"> Assista aos cursos nos seus dispositivos móveis, mesmo sem internet. Baixe os cursos usando seu aplicativo LinkedIn Learning para iOS ou Android. </p> <div class="offline__link-container"> <a class="offline__link" href="https://itunes.apple.com/br/app/apple-store/id1084807225?ls=1&pt=10746&mt=8&ct=learning_course_tab_viewoffline&trk=apple_app_store" data-tracking-control-name="apple_app_store" data-tracking-will-navigate rel="noopener noreferrer" target="_blank"> <img alt="Baixe na App Store" class="offline__image" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/emczv26hz24woii2j4aleyry"> </a> <a class="offline__link" href="https://play.google.com/store/apps/details?id=com.linkedin.android.learning&referrer=utm_source=linkedinlearning&utm_medium=mobileWeb&utm_campaign=learning_guest&hl=br&ct=learning_course_tab_viewoffline&trk=google_play_store" data-tracking-control-name="google_play_store" data-tracking-will-navigate rel="noopener noreferrer" target="_blank"> <img alt="Baixe no Google Play" class="offline__image" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/535kqf5rsexfx0lucb3t6palb"> </a> </div>  </div> </section> </div> </div> </div> </section> <section class="right-rail papabear:w-right-rail-width papabear:ml-column-gutter mamabear:max-w-[790px] mamabear:px-mobile-container-padding babybear:max-w-[790px] babybear:px-mobile-container-padding"> <section class="table-of-contents mb-4"> <h2 class="table-of-contents__header"> Conteúdos </h2> <ul class="table-of-contents__list"> <li class="toc-section"> <div class="show-more-less"> <button class="show-more-less__button show-more-less__more-button show-more-less-button " aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> Introdução <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button show-more-less-button show-more-less__button--hide" aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> Introdução <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> <ul data-max-num-to-show="0" class="show-more-less__list show-more-less__list--hide-after-0" data-impression-id="learning-course_toc-section_show-more-less"> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/boas-vindas?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Boas-vindas </div> <div class="table-of-contents__item-duration"> 1 m35 s </div> </div> </a> </li> </ul>  </div> </li> <li class="toc-section"> <div class="show-more-less"> <button class="show-more-less__button show-more-less__more-button show-more-less-button show-more-less__button--hide" aria-expanded="true" data-tracking-control-name="learning-course_toc-section_show_more"> 1. 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Ser Auto-Consciente <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> <ul data-max-num-to-show="0" class="show-more-less__list show-more-less__list--hide-after-0" data-impression-id="learning-course_toc-section_show-more-less"> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/uma-visao-do-qe-pessoal?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Uma visão do QE pessoal </div> <div class="table-of-contents__item-duration"> 3 m43 s </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/gatilhos-e-sequestros-emocionais?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Gatilhos e sequestros emocionais </div> <div class="table-of-contents__item-duration"> 4 m6 s </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/como-encontrar-o-estado-fluxo?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Como encontrar o estado fluxo </div> <div class="table-of-contents__item-duration"> 4 m </div> </div> </a> </li> </ul>  </div> </li> <li class="toc-section"> <div class="show-more-less"> <button class="show-more-less__button show-more-less__more-button show-more-less-button " aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> 3. Gerenciando-se a si mesmo <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button show-more-less-button show-more-less__button--hide" aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> 3. Gerenciando-se a si mesmo <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> <ul data-max-num-to-show="0" class="show-more-less__list show-more-less__list--hide-after-0" data-impression-id="learning-course_toc-section_show-more-less"> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/pensamentos-transformadores?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Pensamentos transformadores </div> <div class="table-of-contents__item-duration"> 5 m46 s </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/controle-do-tempo-de-reacao?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Controle do tempo de reação </div> <div class="table-of-contents__item-duration"> 4 m30 s </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/mudanca-de-perspectiva?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Mudança de perspectiva </div> <div class="table-of-contents__item-duration"> 4 m25 s </div> </div> </a> </li> </ul>  </div> </li> <li class="toc-section"> <div class="show-more-less"> <button class="show-more-less__button show-more-less__more-button show-more-less-button " aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> 4. Consciência Social <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button show-more-less-button show-more-less__button--hide" aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> 4. 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Gestão de Relacionamentos <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button show-more-less-button show-more-less__button--hide" aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> 5. Gestão de Relacionamentos <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> <ul data-max-num-to-show="0" class="show-more-less__list show-more-less__list--hide-after-0" data-impression-id="learning-course_toc-section_show-more-less"> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/aproveitamento-dos-pontos-fortes?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Aproveitamento dos pontos fortes </div> <div class="table-of-contents__item-duration"> 3 m58 s </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://br.linkedin.com/learning/como-desenvolver-sua-inteligencia-emocional-2020/como-solicitar-feedback?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Como solicitar feedback </div> <div class="table-of-contents__item-duration"> 4 m56 s </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" 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aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Próximos passos </div> <div class="table-of-contents__item-duration"> 1 m46 s </div> </div> </a> </li> </ul>  </div> </li> </ul> </section> </section> </main> <div class="pre-footer ">  <section class="tw-linkster bg-cool-gray-20 browse-map" data-impression-id="learning-course_linkster" data-js-module-id="linkster"> <div class="max-w-screen-content-max-w w-full flex justify-between my-0 mx-auto mamabear:px-3 babybear:px-2 babybear:flex-col"> <div class="flex-1 w-1/2 pt-2 pr-4 pb-4 pl-0 babybear:pb-2 babybear:w-full babybear:border-b-1 babybear:border-solid babybear:border-color-border-low-emphasis babybear:last:border-b-0"> <h3 class="text-md font-bold text-color-text leading-open"> Ver tópicos de negócios </h3> <ul class="my-1"> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://br.linkedin.com/learning/topics/analises-e-estrategia-de-negocios?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Análises e Estratégia de Negócios </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://br.linkedin.com/learning/topics/atendimento-ao-cliente?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Atendimento ao cliente </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://br.linkedin.com/learning/topics/desenvolvimento-de-carreira?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Desenvolvimento de carreira </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://br.linkedin.com/learning/topics/desenvolvimento-profissional?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Desenvolvimento profissional </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://br.linkedin.com/learning/topics/design-grafico?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Design Gráfico </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://br.linkedin.com/learning/topics/diversidade-equidade-e-inclusao-dei?trk=learning-course_browsemap_link" 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href="https://br.linkedin.com/learning/topics/gestao-de-projetos?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Gestão de projetos </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://br.linkedin.com/learning/topics/lideranca-e-gestao?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Liderança e Gestão </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://br.linkedin.com/learning/topics/marketing?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Marketing </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" 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