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class="fa fa-angle-right"></i><i class="fa fa-angle-down"></i></span></li><li id="mobile-menu-item-wpml-ls-5-en" class="menu-item wpml-ls-slot-5 wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-menu-item wpml-ls-first-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item menu-item-has-children has_sub"><a href="https://studer-innotec.com/studer-care/" class=""><span><img class="wpml-ls-flag" src="https://studer-innotec.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/en.svg" alt="English" /></span></a><span class="mobile_arrow"><i class="fa fa-angle-right"></i><i class="fa fa-angle-down"></i></span><ul class="sub_menu"><li id="mobile-menu-item-wpml-ls-5-fr" class="menu-item wpml-ls-slot-5 wpml-ls-item wpml-ls-item-fr wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item "><a href="https://studer-innotec.com/fr/studer-care/" class=""><span><img class="wpml-ls-flag" 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class=""><span><img class="wpml-ls-flag" src="https://studer-innotec.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/es.svg" alt="Spanish" /></span></a><span class="mobile_arrow"><i class="fa fa-angle-right"></i><i class="fa fa-angle-down"></i></span></li></ul></li></ul></nav></div></div></div></header> <a id="back_to_top" href="#"> <span class="fa-stack"> <i class="fa fa-arrow-up"></i> </span> </a><div class="content content_top_margin_none"><div class="content_inner "><div class="full_width"><div class="full_width_inner" ><div class="wpb-content-wrapper"><div class="vc_row wpb_row section vc_row-fluid vc_custom_1663150247590 grid_section" style=' text-align:left;'><div class=" section_inner clearfix"><div class='section_inner_margin clearfix'><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_row wpb_row section vc_row-fluid vc_inner " style=' text-align:left;'><div class=" full_section_inner clearfix"><div class="arrondi-haut-droit wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner vc_custom_1651130115523"><div class="wpb_wrapper"><div class='q_elements_holder two_columns eh_two_columns_66_33 responsive_mode_from_768 arrondi-haut-droit' style='background-color:#e53a2d'><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_189513'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_189513'><div class="wpb_text_column wpb_content_element vc_custom_1683118184250"><div class="wpb_wrapper"><h2><span style="color: #ffffff;"> Studer care </span></h2><p> </p><p><span style="color: #ffffff;"><strong> Exceeding timeless quality</strong><br /> At studer, we offer two exceptional warranty plans to ensure the longevity and performance of your power electronics. Our standard plan, studercare, includes repairs, maintenance, and updates for your equipment. For even greater peace of mind, we offer studercare+. In addition to the benefits of studercare, studercare+ includes extended warranty coverage, priority service and premium services for our smart devices, the next series.<br /> </span></p></div></div></div></div></div><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_400005' style='vertical-align:middle;text-align:center;'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_400005' style='padding:0px 20px'><div class="wpb_single_image wpb_content_element vc_align_center"><div class="wpb_wrapper"><div class="vc_single_image-wrapper vc_box_border_grey"><img fetchpriority="high" decoding="async" width="600" height="377" src="https://studer-innotec.com/wp-content/uploads/2022/12/warranty-1.svg" class="vc_single_image-img attachment-full" alt="" title="warranty" /></div></div></div></div></div></div></div></div></div></div></div></div><div class="vc_row wpb_row section vc_row-fluid vc_inner warranty" style=' text-align:left;'><div class=" full_section_inner clearfix"><div class="arrondi-haut-droit wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class='q_elements_holder one_column responsive_mode_from_768' ><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_666291'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_666291'><div class="wpb_text_column wpb_content_element arrondi-bas-gauche vc_custom_1683118227910"><div class="wpb_wrapper"><h3>Studer care, more than warranty</h3><p> </p><h5>5+5 = 10-year warranty</h5><p>All our products from the series aj, vario, xtender and next benefit for the longest warranty-period from the sector for battery-based power electronics, benefiting of a 10-year warranty, without any further procedure required. Learn more about your <a href="https://studer-innotec.com/downloads/#various">Studer limited warranty conditions</a>.</p></div></div><div class="wpb_text_column wpb_content_element arrondi-haut-gauche vc_custom_1683118349781"><div class="wpb_wrapper"><h5>Assistance</h5><p>In addition, studer care provides a wide range of accompanying services. We have a dedicated team for technical support assisting our professional partners in every aspect related to the pre- and after-sales. Visit <a href="https://studer-innotec.com/assistance/">our assistance section</a>, our technicians will be glad to help you.</p></div></div><div class="wpb_text_column wpb_content_element arrondi-haut-droit vc_custom_1683118690013"><div class="wpb_wrapper"><h5>Studer service centers</h5><p>As the cornerstone of a great service, we are building our Studer professional service centers network to serve you closer to your needs.<span class="Apple-converted-space"> </span>We have as well a great list of Qualifed Service Partners (QSP) that could help you servicing your xtender, vario and aj devices. <span class="Apple-converted-space"> </span></p></div></div><div class="wpb_text_column wpb_content_element arrondi-bas-gauche vc_custom_1683118473291"><div class="wpb_wrapper"><h5>Training</h5><p>Our team prepares for you and your clients online and in person training sessions. From techno-commercial product training to advance technical configurations. Do not hesitate to contact us for for information. Find the next <a href="https://studer-innotec.com/expos/">trainings and exhibitions</a>.</p></div></div></div></div></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class='q_elements_holder one_column responsive_mode_from_768' ><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_520888'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_520888'><div class="wpb_text_column wpb_content_element arrondi-haut-gauche vc_custom_1683118502197"><div class="wpb_wrapper"><h5>Visit the autarky factory</h5><p>We are open and glad to welcome you at our factory in Sion (Switzerland), where we could accompany in a tour to witness the <b>swiss made power</b>. Speak with your Studer representative and organize your next trip to visit us. And please bring along your closest clients and technicians.</p></div></div><div class="wpb_text_column wpb_content_element arrondi-haut-droit vc_custom_1683118696348"><div class="wpb_wrapper"><h5>Stop obsolescence</h5><p>At Studer we try to face planned obsolescence, as a question of respect for both our clients and our planet. Waste is a major issue and we want to play a role. Our high-quality products are designed to last. They can be repaired and will stay with you for an entire generation.</p></div></div></div></div></div></div><div class='q_elements_holder one_column responsive_mode_from_768' ><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_576755'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_576755'><div class="wpb_text_column wpb_content_element arrondi-bas-gauche vc_custom_1683118710451"><div class="wpb_wrapper"><h3><span style="color: #ffffff;">Swiss made power</span></h3><p> </p><p><span style="color: #ffffff;">From design, manufacture, assembly and final testing before shipping. We control the full process from our factory in Sion (Switzerland).<span class="Apple-converted-space"> </span></span></p><p><span style="color: #ffffff;">All products manufactured by Studer have a 10-year warranty period. Learn more about your <a style="color: #ffffff;" href="https://studer-innotec.com/downloads#various">Studer limited warranty conditions</a>. It is possible to extend the factory warranty an additional 5 years period (total 15-year warranty period) for the next3 with the <a style="color: #ffffff;" href="https://studer-innotec.com/studer-care/">studer care+</a> program.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div class="vc_row wpb_row section vc_row-fluid vc_custom_1586880283737 grid_section" style=' text-align:left;'><div class=" section_inner clearfix"><div class='section_inner_margin clearfix'><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_row wpb_row section vc_row-fluid vc_inner " style=' text-align:left;'><div class=" full_section_inner clearfix"><div class="arrondi-haut-droit wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner vc_custom_1651130115523"><div class="wpb_wrapper"><div class='q_elements_holder two_columns eh_two_columns_66_33 responsive_mode_from_768 arrondi-haut-droit' style='background-color:#e08e2e'><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_301041'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_301041'><div class="wpb_text_column wpb_content_element vc_custom_1683118800875"><div class="wpb_wrapper"><h2><span style="color: #ffffff;">Studer care+</span></h2><p> </p><p><span style="color: #ffffff;"><strong> Peace of mind program, long term strategy </strong><br /> The next3 is an innovative design from our R&D. We have dedicated our best efforts to offer you and your clients the possibility of an innovative service accompanying the next3. Studer care+ is much more than a professional warranty service and has various advantages for both professionals and final clients.</p></div></div></div></div></div><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_449400' style='vertical-align:middle;text-align:center;'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_449400' style='padding:0px 20px'><div class="wpb_single_image wpb_content_element vc_align_center"><div class="wpb_wrapper"><div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="600" height="377" src="https://studer-innotec.com/wp-content/uploads/2022/12/warranty.svg" class="vc_single_image-img attachment-full" alt="" title="warranty+" /></div></div></div></div></div></div></div></div></div></div></div></div><div class="vc_row wpb_row section vc_row-fluid vc_inner " style=' text-align:left;'><div class=" full_section_inner clearfix"><div class="arrondi-haut-droit wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class='q_elements_holder one_column responsive_mode_from_768' ><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_291909'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_291909'><div class="wpb_text_column wpb_content_element arrondi-haut-droit vc_custom_1683118866641"><div class="wpb_wrapper"><p></span></p><h3 class="p1">Studer care+, a professional after-sales service</h3><p> </p><h5 class="p1">10+5, a 15-year warranty</h5><p>Studer care+ extends the warranty of your next3 device from 10 to 15 years</p></div></div><div class="wpb_text_column wpb_content_element arrondi-haut-droit vc_custom_1683119436948"><div class="wpb_wrapper"><h5>Simple and easy warranty procedures</h5><p>Priority warranty support and streamlined returns. Studer care+ repairs are treated in priority</p></div></div><div class="wpb_text_column wpb_content_element arrondi-haut-gauche vc_custom_1683118923806"><div class="wpb_wrapper"><h5>Dedicated service centers network</h5><p> </p><p>Official service centers available for a privilege service closer to your projects</p></div></div><div class="wpb_text_column wpb_content_element arrondi-haut-droit vc_custom_1683119012812"><div class="wpb_wrapper"><h5>Lifetime technical support guarantee</h5><p>We repair the electronics, we care. Studer care+ provides access in priority to our technical support team</p></div></div><div class="wpb_text_column wpb_content_element arrondi-haut-droit vc_custom_1683119812994"><div class="wpb_wrapper"><h5>No interruption in client service</h5><p>Elite customer service with a replacement device for every warranty claim. Your client is always served, you save money and time</p><p> </p><table style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 30%;"></td><td style="width: 40%; text-align: left;"><strong>studer care</strong></td><td style="width: 30%; text-align: left;"><strong>studer care +</strong></td></tr><tr><td style="width: 30%; text-align: left;">warranty</td><td style="width: 40%; text-align: left;">10 years</td><td style="width: 30%; text-align: left;">15 years</td></tr><tr><td style="width: 30%; text-align: left;">repair</td><td style="width: 40%; text-align: left;">1<sup>st</sup> come, 1<sup>st</sup> serve</td><td style="width: 30%; text-align: left;">priority</td></tr><tr><td style="width: 30%; text-align: left;">support</td><td style="width: 40%; text-align: left;">1<sup>st</sup> come, 1<sup>st</sup> serve</td><td style="width: 30%; text-align: left;">priority</td></tr><tr><td style="width: 30%; text-align: left;">replacement</td><td style="width: 40%; text-align: left;">not included</td><td style="width: 30%; text-align: left;">included</td></tr></tbody></table></div></div></div></div></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class='q_elements_holder one_column responsive_mode_from_768' ><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_797653'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_797653'><div class="wpb_text_column wpb_content_element arrondi-haut-gauche vc_custom_1683119444517"><div class="wpb_wrapper"><h3>Minimize unforeseen, maximize reliability</h3><p> </p><p>On top of the studer care features, protect the next3 for 990 CHF and unleash extended after-sale services. Order the studer care+ at product purchase or within 2 years of the date of manufacture. For professional studer care+ orders, please check with your Studer contact person.</p><p> </p><h5>How it works?</h5><p>1. order studer care+ for 990 CHF at product purchase or within 2 years of the date of manufacture<br /> 2. fill the form with all relevant data if you order after purchase. Studer care+ is linked to the device serial number.<br /> 3. our team will analyze the info and confirm the studer care+ activation.</p><p>You can order studer care+ through your installer or studer representative. The studer care+ coverage will be registered in our system linked to the product serial number. The studer care+ invoice is the proof of the extended product coverage.</p></div></div><div class="wpb_text_column wpb_content_element arrondi-haut-gauche vc_custom_1683119320601"><div class="wpb_wrapper"><h5>Declare a claim</h5><p> </p><p>In case of issue with a registered device, please contact the installer and our team as soon as possible. Studer care+ requests are treated in priority by our technical team. We advise setting up a virtual assistance session with our technical support team. It is important to identify the problem and avoid operational devices being replaced. In case of failure confirmation, our technical support team will guide you through the claim. A replacement product will be organized and supplied on a “best effort” basis. Warranty eligibility shall be confirmed after failed product reception by Studer or our service centre. Studer care+ repairs are treated on a priority basis.</p></div></div><div class="wpb_text_column wpb_content_element arrondi-haut-droit vc_custom_1685968487443"><div class="wpb_wrapper"><h5>Studer care+ general conditions</h5><p>Check the <a href="/studer-care-general-conditions">general conditions of studer care+</a> service. The warranty conditions are available in the download section.</p></div></div></div></div></div></div></div></div></div></div></div><div class="vc_row wpb_row section vc_row-fluid vc_inner " style=' text-align:left;'><div class=" full_section_inner clearfix"><div class="arrondi-haut-droit wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class='q_elements_holder one_column responsive_mode_from_768' ><div class='q_elements_item ' data-animation='no' data-item-class='q_elements_holder_custom_659684'><div class='q_elements_item_inner'><div class='q_elements_item_content q_elements_holder_custom_659684'><div class="wpb_text_column wpb_content_element arrondi-haut-gauche vc_custom_1683206311070"><div class="wpb_wrapper"><h3><span style="color: #ffffff;">Studer care+ form</span></h3><p> </p><p><span style="color: #ffffff;">Fill the form with all relevant data, your demand will be received and analyzed by our administration team. We will provide a registration confirmation by email. </span></p></div></div><div class="wpcf7 no-js" id="wpcf7-f39667-p37268-o1" lang="en-US" dir="ltr" data-wpcf7-id="39667"><div class="screen-reader-response"><p role="status" aria-live="polite" aria-atomic="true"></p><ul></ul></div><form action="/studer-care/#wpcf7-f39667-p37268-o1" method="post" class="wpcf7-form init default" aria-label="Contact form" enctype="multipart/form-data" novalidate="novalidate" data-status="init"><div style="display: none;"> <input type="hidden" name="_wpcf7" value="39667" /> <input type="hidden" name="_wpcf7_version" value="6.0" /> <input type="hidden" name="_wpcf7_locale" value="en_US" /> <input type="hidden" name="_wpcf7_unit_tag" value="wpcf7-f39667-p37268-o1" /> <input type="hidden" name="_wpcf7_container_post" value="37268" /> <input type="hidden" name="_wpcf7_posted_data_hash" value="" /> <input type="hidden" name="_wpcf7_recaptcha_response" value="" /></div><div id="formulaire-responsive" class="clearfix"><h4>Owner</h4><div class="rang-form"><div class="demi-colonne"><p>Company <span class="wpcf7-form-control-wrap" data-name="company"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text" aria-invalid="false" value="" type="text" name="company" /></span></p></div><div class="demi-colonne"><p>First & last name* <span class="wpcf7-form-control-wrap" data-name="your-name"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" value="" type="text" name="your-name" /></span></p></div></div><div class="rang-form"><div class="demi-colonne"><p>Street* <span class="wpcf7-form-control-wrap" data-name="street"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" value="" type="text" name="street" /></span></p></div><div class="demi-colonne"><p>Post code <span class="wpcf7-form-control-wrap" data-name="post-code"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text" aria-invalid="false" value="" type="text" name="post-code" /></span></p></div></div><div class="rang-form"><div class="demi-colonne"><p>City* <span class="wpcf7-form-control-wrap" data-name="city"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" value="" type="text" name="city" /></span></p></div><div class="demi-colonne"><p>Country* <span class="wpcf7-form-control-wrap" data-name="country"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" value="" type="text" name="country" /></span></p></div></div><div class="rang-form"><div class="colonne"><p>Email* <span class="wpcf7-form-control-wrap" data-name="your-email"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email" aria-required="true" aria-invalid="false" value="" type="email" name="your-email" /></span></p></div></div><div><h4>Product</h4></div><div class="rang-form"><div class="colonne"><p>Product reference* <span class="wpcf7-form-control-wrap" data-name="menu-product-reference"><select class="wpcf7-form-control wpcf7-select wpcf7-validates-as-required" aria-required="true" aria-invalid="false" name="menu-product-reference"><option value="">—Please choose an option—</option><option value="next 3">next 3</option><option value="next3 rack">next3 rack</option></select></span></p></div></div><div class="rang-form"><div class="demi-colonne"><p>Serial number* <span class="wpcf7-form-control-wrap" data-name="serial-number"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" value="" type="text" name="serial-number" /></span></p></div><div class="demi-colonne"><p>Purchase date* <span class="wpcf7-form-control-wrap" data-name="purchase-date"><input class="wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date" aria-required="true" aria-invalid="false" value="" type="date" name="purchase-date" /></span></p></div></div><div><p>The serial number can be found under the next3 behind the AC inputs</p></div><div class="rang-form"><div class="colonne"><p>Upload a copy of purchase invoice* <span class="wpcf7-form-control-wrap" data-name="your-file"><input size="40" class="wpcf7-form-control wpcf7-file" accept=".pdf,.txt,.jpg,.png" aria-invalid="false" type="file" name="your-file" /></span></p></div></div><div class="rang-form"><p><span class="wpcf7-form-control-wrap" data-name="checkbox-349"><span class="wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required"><span class="wpcf7-list-item first last"><label><input type="checkbox" name="checkbox-349[]" value="I, the undersigned, grant permission to Studer Innotec to keep the 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