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KnowledgeBase Features - KnowledgeBase
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action="https://app.knowledgebase.ai/?source_id=form_signup&source_type=website&source_url=https://www.knowledgebase.com/features/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="hero" data-action="track#send"> <div class="u-maxw-6 md:u-ml-0 u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" placeholder="Enter your email" aria-label="Business Email" required> <button type="submit" class="c-btn v--signup " style="height:58px;">Sign up free</button> </div> </form> </div> </div> <div class="lg:u--Mr-md md:u-hidden"> <div class=" o-signup-element"> <form action="https://app.knowledgebase.ai/?source_id=form_signup&source_type=website&source_url=https://www.knowledgebase.com/features/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="hero" data-action="track#send"> <div class="u-maxw-6 md:u-ml-0 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" placeholder="Enter your email" aria-label="Business Email" required> <button type="submit" class="c-btn v--signup " style="height:58px;">Sign up free</button> </div> </form> </div> </div> <p class="u-Mt-2xs u-mb-0 u-text-p8 u-text-center md:u-text-left md:u--Mr-sm"> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> Up to 14 days of free trial </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> No credit card required </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> 24/7 support </span> </p> </div> <div> <img src="/features/app-articles-desktop.c4fe95296b718b9c42df4f815cc016a75780ae0e776f1d0623e5188046cf37d6.png" srcset="/features/app-articles-desktop_hub16258acc611107b4762875e62ae08e1_60384_360x0_resize_lanczos_3.png 360w, /features/app-articles-desktop_hub16258acc611107b4762875e62ae08e1_60384_825x0_resize_lanczos_3.png 825w, /features/app-articles-desktop_hub16258acc611107b4762875e62ae08e1_60384_1290x0_resize_lanczos_3.png 1290w, /features/app-articles-desktop_hub16258acc611107b4762875e62ae08e1_60384_1755x0_resize_lanczos_3.png 1755w, /features/app-articles-desktop_hub16258acc611107b4762875e62ae08e1_60384_2220x0_resize_lanczos_3.png 2220w" alt="KnowledgeBase dashboard" class="u-rounded-md t-screen-shadow o-feature__zoom t-hero-screen u-hidden md:u-block" loading="eager" > <img src="/features/app-articles-mobile.046af69982a5dbea0cd50d3b99b086da4db2b3610a5c09c22fff626e184fa107.png" srcset="/features/app-articles-mobile_hufc4f6e91359181c720b2cee8af9768ec_26104_360x0_resize_lanczos_3.png 360w, /features/app-articles-mobile_hufc4f6e91359181c720b2cee8af9768ec_26104_547x0_resize_lanczos_3.png 547w, /features/app-articles-mobile_hufc4f6e91359181c720b2cee8af9768ec_26104_734x0_resize_lanczos_3.png 734w, /features/app-articles-mobile_hufc4f6e91359181c720b2cee8af9768ec_26104_921x0_resize_lanczos_3.png 921w, /features/app-articles-mobile_hufc4f6e91359181c720b2cee8af9768ec_26104_1108x0_resize_lanczos_3.png 1108w" alt="KnowledgeBase dashboard" class="u-rounded-md t-screen-shadow md:u-hidden" loading="eager" > </div> </div> </div> </div> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#F6F6F7" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> <section class="o-container-xl u-Py-xl md:u-Py-2xl u-relative" id="knowledge-management"> <div role="presentation" class="o-decor u-hidden md:u-block"> <img src="/features/manage-dust-left.9219ebfe3ac18c8efe01e715bb4be42361c58202d059cbdf0beab673d41df659.svg" alt="" class="o-decor__item v--left v--under u-w-auto u-Mt-md" loading="lazy" > <img src="/features/manage-dust-right.c6372db47a806be13257bad1579110b2da97a12a3c76956a8e579dace840b52f.png" srcset="/features/manage-dust-right_hu150fa8435f896fceb310e8b309f70561_16682_360x0_resize_lanczos_3.png 360w, /features/manage-dust-right_hu150fa8435f896fceb310e8b309f70561_16682_607x0_resize_lanczos_3.png 607w, /features/manage-dust-right_hu150fa8435f896fceb310e8b309f70561_16682_854x0_resize_lanczos_3.png 854w, /features/manage-dust-right_hu150fa8435f896fceb310e8b309f70561_16682_1101x0_resize_lanczos_3.png 1101w, /features/manage-dust-right_hu150fa8435f896fceb310e8b309f70561_16682_1348x0_resize_lanczos_3.png 1348w" alt="" class="o-decor__item v--right v--under v--25 u-w-auto u-Mt-md u-maxw-6" loading="lazy" > </div> <div role="presentation" class="o-decor u-hidden md:u-block" style="z-index: 10;"> <img src="/features/manage-line-bottom.6583283566bab5555acc85b1ce41421125adeabe25a1cf7743febe2343822cae.svg" alt="" class="o-decor__item v--bottom v--under u-w-auto u--Mb-xl" loading="lazy" style="left: 53%; transform: translateX(-50%)"> </div> <div class="u-relative"> <h2 class="u-text-p1 u-text-center u-Mb-lg md:u-Mb-xl"><span class="u-inline-block u-bg-accent u-rounded u-px-xs">Manage</span> your knowledge</h2> <img src="/features/example-help-center.27eea9434aa618fcba4c0e59749b7ab73daa975ac6e47cb5ed0b3992c54519b0.png" srcset="/features/example-help-center_huee51e3308732299cec3ccbab52187e97_36418_360x0_resize_lanczos_3.png 360w, /features/example-help-center_huee51e3308732299cec3ccbab52187e97_36418_730x0_resize_lanczos_3.png 730w, /features/example-help-center_huee51e3308732299cec3ccbab52187e97_36418_1100x0_resize_lanczos_3.png 1100w, /features/example-help-center_huee51e3308732299cec3ccbab52187e97_36418_1470x0_resize_lanczos_3.png 1470w, /features/example-help-center_huee51e3308732299cec3ccbab52187e97_36418_1840x0_resize_lanczos_3.png 1840w" alt="An example of a hosted help center" class="u-maxw-10 u-mx-auto t-screen-shadow u-rounded u-Mb-lg" loading="lazy" > <div class="u-text-center u-maxw-8 u-mx-auto u-Mb-xl"> <h3 class="u-text-p2 u-Mb-xs">External help center</h3> <p class="u-text-p5 u-Mb-xs">Build a comprehensive help center and allow customers to find the聽information they need without contacting your support team.</p> <a href="https://app.knowledgebase.ai/?source_id=build_hc_signup&source_type=website&source_url=https://www.knowledgebase.com/features/" class="o-signup-element c-link u-text-p5-bold" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Build your help center" data-action="track#send" >Build your help center</a> </div> <div class="o-feature u-Mb-xl u-Pt-sm u-maxw-12 u-mx-auto"> <div> <img src="/features/internal-knowledge-base.ebb08eea58aaada2745fc52d9067da7ae40c420ad9e0cd4b849b79e111d246bb.png" srcset="/features/internal-knowledge-base_hu7eef007b55c74ec95450d7545ab54011_66521_360x0_resize_lanczos_3.png 360w, /features/internal-knowledge-base_hu7eef007b55c74ec95450d7545ab54011_66521_577x0_resize_lanczos_3.png 577w, /features/internal-knowledge-base_hu7eef007b55c74ec95450d7545ab54011_66521_794x0_resize_lanczos_3.png 794w, /features/internal-knowledge-base_hu7eef007b55c74ec95450d7545ab54011_66521_1011x0_resize_lanczos_3.png 1011w, /features/internal-knowledge-base_hu7eef007b55c74ec95450d7545ab54011_66521_1228x0_resize_lanczos_3.png 1228w" alt="KnowledgeBase inside LiveChat Agent app" class="u-maxw-6" loading="lazy" > </div> <div> <h3 class="u-text-p2 u-Mb-xs">Internal knowledge management system</h3> <p class="u-text-p5 u-mb-0">Speed up your support team鈥檚 response time by giving them easy access to your internal knowledge base.</p> </div> </div> <div class="o-feature v--inverse u-maxw-12 u-mx-auto u-Mb-xl md:u-mb-0"> <div> <img src="/features/app-customization.5ab812ed7342227bb78d10c1e706693be43bde1f7204bb295c7c9d55250e6cef.png" srcset="/features/app-customization_hue37b847d894dde66af93452a164a433f_71648_360x0_resize_lanczos_3.png 360w, /features/app-customization_hue37b847d894dde66af93452a164a433f_71648_654x0_resize_lanczos_3.png 654w, /features/app-customization_hue37b847d894dde66af93452a164a433f_71648_948x0_resize_lanczos_3.png 948w, /features/app-customization_hue37b847d894dde66af93452a164a433f_71648_1242x0_resize_lanczos_3.png 1242w, /features/app-customization_hue37b847d894dde66af93452a164a433f_71648_1536x0_resize_lanczos_3.png 1536w" alt="KnowledgeBase article customization panel" class="o-feature__zoom u-rounded-md t-screen-shadow" loading="lazy" > </div> <div> <h3 class="u-text-p2 u-Mb-xs">Consistent branding</h3> <p class="u-text-p5 u-Mb-xs">Customize your knowledge base to stay on-brand.</p> <a href="https://app.knowledgebase.ai/help-center?source_id=customize_kb_signup&source_type=website&source_url=https://www.knowledgebase.com/features/" class="o-signup-element c-link u-text-p5-bold" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Customize your KnowledgeBase" data-action="track#send" >Customize your KnowledgeBase</a> </div> </div> <div class="o-feature"> <div> <img src="/features/mobile-design.30c0c3362415c1337874449ce32c2c4635683e0ec8ddaca5678dacfd47cda018.png" srcset="/features/mobile-design_hueb437a747b391a47516b76d2f0a6f53b_168775_360x0_resize_lanczos_3.png 360w, /features/mobile-design_hueb437a747b391a47516b76d2f0a6f53b_168775_645x0_resize_lanczos_3.png 645w, /features/mobile-design_hueb437a747b391a47516b76d2f0a6f53b_168775_930x0_resize_lanczos_3.png 930w, /features/mobile-design_hueb437a747b391a47516b76d2f0a6f53b_168775_1215x0_resize_lanczos_3.png 1215w, /features/mobile-design_hueb437a747b391a47516b76d2f0a6f53b_168775_1500x0_resize_lanczos_3.png 1500w" alt="Mobile version of KnowledgeBase" class="u-hidden md:u-block o-feature__zoom u-maxw-7 u--Ml-lg" loading="lazy" > <img src="/features/mobile-design-mobile.6b161f66ffe92f6cdedb3495a5b50606daf354a3aeca1a2d96b94ba616cfebfc.png" srcset="/features/mobile-design-mobile_hu0adf10a242444412abd2121d222b6a6c_53727_360x0_resize_lanczos_3.png 360w, /features/mobile-design-mobile_hu0adf10a242444412abd2121d222b6a6c_53727_457x0_resize_lanczos_3.png 457w, /features/mobile-design-mobile_hu0adf10a242444412abd2121d222b6a6c_53727_554x0_resize_lanczos_3.png 554w, /features/mobile-design-mobile_hu0adf10a242444412abd2121d222b6a6c_53727_651x0_resize_lanczos_3.png 651w, /features/mobile-design-mobile_hu0adf10a242444412abd2121d222b6a6c_53727_748x0_resize_lanczos_3.png 748w" alt="Mobile version of KnowledgeBase" class="md:u-hidden u-maxw-5" loading="lazy" > </div> <div> <h3 class="u-text-p2 u-Mb-xs">Mobile-friendly design</h3> <p class="u-text-p5 u-mb-0">Help your customers to find the answers they need when they're on the go.</p> </div> </div> </div> </section> <div class="u-relative" style="z-index: 15;"> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="transparent" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#F6F6F7"/></svg> </div> <section class="u-bg-gray-900 u-Pt-xl md:u-Pt-2xl u-Pb-xl u-relative" style="z-index: 15;"> <div class="o-container"> <div class="o-feature u-mx-auto"> <div> <img src="/features/jedrzej-bogacki.cf1e884221e63a16398255bbf58c3c67eb1faa6ff8f90f6e88a5a599c7368db5.jpg" srcset="/features/jedrzej-bogacki_hu8a8345e2c57d9e029afd74fcb43553ed_70067_360x0_resize_q75_lanczos.jpg 360w, /features/jedrzej-bogacki_hu8a8345e2c57d9e029afd74fcb43553ed_70067_484x0_resize_q75_lanczos.jpg 484w, /features/jedrzej-bogacki_hu8a8345e2c57d9e029afd74fcb43553ed_70067_608x0_resize_q75_lanczos.jpg 608w, /features/jedrzej-bogacki_hu8a8345e2c57d9e029afd74fcb43553ed_70067_732x0_resize_q75_lanczos.jpg 732w, /features/jedrzej-bogacki_hu8a8345e2c57d9e029afd74fcb43553ed_70067_856x0_resize_q75_lanczos.jpg 856w" alt="Jedrzej Bogacki, KnowledgeBase鈥檚 co-founder" class="lg:u--Mt-xl u-maxw-5" loading="lazy" > </div> <blockquote> <p class="u-text-quote u-text-p3 t-line-height-2 u-Mb-xs md:u--Mr-sm">With KnowledgeBase, you enable your customers to solve their problems independently and help your support teams decrease their response time.</p> <footer> <p class="u-text-p5-bold u-mb-0">Jedrzej Bogacki<br><span class="u-text-p5">KnowledgeBase co-founder</span></p> </footer> </blockquote> </div> </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#F6F6F7" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#FFD000"/></svg> <section class="u-bg-accent u-Py-lg"> <div class="o-container"> <div class="md:u-flex u-justify-center u-items-center u-text-center md:u-text-left lg:u-justify-between u-Mb-sm"> <div class="u-basis-12"> <h2 class="u-text-p2 u-Mb-sm u-maxw-6 u-mx-auto md:u-ml-0">Take your customer service to the next level</h2> </div> <div class="u-basis-12"> <div class=" o-signup-element"> <form action="https://app.knowledgebase.ai/?source_id=form_signup&source_type=website&source_url=https://www.knowledgebase.com/features/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="banner" data-action="track#send"> <div class="u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" placeholder="Enter your email" aria-label="Business Email" required> <button type="submit" class="c-btn v--signup " style="height:58px;">Sign up free</button> </div> </form> </div> <p class="u-Mt-2xs u-mb-0 u-text-p8 u-text-center lg:u-text-left lg:u--Mr-sm"> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> Up to 14 days of free trial </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> No credit card required </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> 24/7 support </span> </p> </div> </div> <img src="/features/client-logos.e80386bd4362b18f68990660fb7844ba06086fbe040d94e82166f62bd6dd7db3.png" srcset="/features/client-logos_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_360x0_resize_lanczos_3.png 360w, /features/client-logos_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_591x0_resize_lanczos_3.png 591w, /features/client-logos_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_822x0_resize_lanczos_3.png 822w, /features/client-logos_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_1053x0_resize_lanczos_3.png 1053w, /features/client-logos_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_1284x0_resize_lanczos_3.png 1284w" alt="KnowledgeBase customers" class="u-hidden md:u-block" loading="lazy" > <img src="/features/client-logos-mobile.2dad0f93135ef8261a30fe6b15bac4d5599515861805c574c12ad3515a45654a.png" srcset="/features/client-logos-mobile_huee168d1641c573a79a223802323d956c_8164_360x0_resize_lanczos_3.png 360w, /features/client-logos-mobile_huee168d1641c573a79a223802323d956c_8164_367x0_resize_lanczos_3.png 367w, /features/client-logos-mobile_huee168d1641c573a79a223802323d956c_8164_374x0_resize_lanczos_3.png 374w, /features/client-logos-mobile_huee168d1641c573a79a223802323d956c_8164_381x0_resize_lanczos_3.png 381w, /features/client-logos-mobile_huee168d1641c573a79a223802323d956c_8164_388x0_resize_lanczos_3.png 388w" alt="KnowledgeBase customers" class="md:u-hidden u-maxw-4 u-Mt-lg" loading="lazy" > </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#FFD000" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> <section class="u-Pt-xl md:u-Pt-2xl" id="knowledge-visualization"> <div class="o-container u-Pb-lg md:u-Pb-2xl"> <div class="u-text-center"> <h2 class="u-text-p1"><span class="u-inline-block u-bg-accent u-rounded u-px-xs">Visualize</span> your knowledge</h2> <p class="u-text-p5 u-maxw-8 u-mx-auto">It's easier to show than tell. Add screenshots and explainer videos to make your articles more understandable.</p> </div> </div> <div class="u-bg-gray-100 u-text-white u-Pb-xl lg:u-Pb-3xl t-visualize-bg u-hidden md:u-block u-relative"> <div class="u-relative"> </div> <div class="o-container u--Mt-2xl u-maxw-11 u-mx-auto" data-controller="app-showcase"> <div class="u-Mb-lg u-relative" data-target="app-showcase.screens"> <img src="/features/kb-app-screen-1.02249d96779b1cae75c3de0e8b971e60efd0b66d8b75317c56daa781c7bcf195.png" srcset="/features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_360x0_resize_lanczos_3.png 360w, /features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_825x0_resize_lanczos_3.png 825w, /features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_1290x0_resize_lanczos_3.png 1290w, /features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_1755x0_resize_lanczos_3.png 1755w, /features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_2220x0_resize_lanczos_3.png 2220w" alt="Adding images in KnowledgeBase鈥檚 rich text editor" class="t-screen-shadow u-rounded-md" loading="lazy" > <img src="/features/kb-app-screen-2.392c359e00b56167aaefbe6aad8c6783494da9db73ea6bcf63c1c1fc65fd1236.png" srcset="/features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_360x0_resize_lanczos_3.png 360w, /features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_825x0_resize_lanczos_3.png 825w, /features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_1290x0_resize_lanczos_3.png 1290w, /features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_1755x0_resize_lanczos_3.png 1755w, /features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_2220x0_resize_lanczos_3.png 2220w" alt="Adding topics and keywords in KnowledgeBases rich text editor" class="t-screen-shadow u-rounded-md u-absolute" loading="lazy" style="opacity: 0; top: 0;"> <img src="/features/kb-app-screen-3.ceb1b280e17208ac564c420c4281915aec591077d4b4d1be8a59812af6b1bce8.png" srcset="/features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_360x0_resize_lanczos_3.png 360w, /features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_825x0_resize_lanczos_3.png 825w, /features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_1290x0_resize_lanczos_3.png 1290w, /features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_1755x0_resize_lanczos_3.png 1755w, /features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_2220x0_resize_lanczos_3.png 2220w" alt="Rich text editor inside KnowledgeBase" class="t-screen-shadow u-rounded-md u-absolute" loading="lazy" style="opacity: 0; top: 0;"> </div> <svg width="1110" height="4" viewBox="0 0 1110 3" fill="none" xmlns="http://www.w3.org/2000/svg" class="kb-app__progress" style="width: 100%; height: auto;"> <path d="M2 2H1108" stroke="#fff" stroke-width="3" stroke-linecap="round" /> <path d="M2 2H1108" stroke="#ffd000" stroke-width="3" stroke-linecap="round" class="kb-app__progress-rect" data-target="app-showcase.progress" /> </svg> <div class="u-flex"> <div class="u-pt-2xl u-pr-md" data-target="app-showcase.feature"> <h4 class="u-text-p5-bold u-mb-sm">Rich text editor for聽articles</h4> <p class="u-text-p6">Help your customers understand their problems quicker by supporting articles with visuals.</p> </div> <div class="u-pt-2xl u-px-md" data-target="app-showcase.feature"> <h4 class="u-text-p5-bold u-mb-sm">Article management</h4> <p class="u-text-p6">Organize content so customers and support teams can easily find what they聽need.</p> </div> <div class="u-pt-2xl u-pl-md" data-target="app-showcase.feature"> <h4 class="u-text-p5-bold u-mb-sm">Manage article visibility</h4> <p class="u-text-p6">Choose the articles that should be public and those that are for internal use.</p> </div> </div> </div> </div> <div class="o-container md:u-hidden"> <div class="c-tour u-Mb-lg"> <div class="c-tour__features"> <div class="c-tour__feature u-bg-gray-100 u-text-white u-flex u-flex-col u-justify-start"> <h4 class="u-text-p5-bold u-mb-sm">Rich text editor for聽articles</h4> <p class="u-text-p6">Help your customers understand their problems quicker by supporting articles with visuals.</p> <img src="/features/kb-app-screen-1.02249d96779b1cae75c3de0e8b971e60efd0b66d8b75317c56daa781c7bcf195.png" srcset="/features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_360x0_resize_lanczos_3.png 360w, /features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_825x0_resize_lanczos_3.png 825w, /features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_1290x0_resize_lanczos_3.png 1290w, /features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_1755x0_resize_lanczos_3.png 1755w, /features/kb-app-screen-1_hu2ba111e03f86e8e9507a9e258e289057_126997_2220x0_resize_lanczos_3.png 2220w" alt="Adding images in KnowledgeBase鈥檚 rich text editor" class="u-rounded-md u-mb-0 u-mt-auto" loading="lazy" > </div> <div class="c-tour__feature u-bg-gray-100 u-text-white u-flex u-flex-col u-justify-start"> <h4 class="u-text-p5-bold u-mb-sm">Article management</h4> <p class="u-text-p6">Organize content so customers and support teams can easily find what they聽need.</p> <img src="/features/kb-app-screen-2.392c359e00b56167aaefbe6aad8c6783494da9db73ea6bcf63c1c1fc65fd1236.png" srcset="/features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_360x0_resize_lanczos_3.png 360w, /features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_825x0_resize_lanczos_3.png 825w, /features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_1290x0_resize_lanczos_3.png 1290w, /features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_1755x0_resize_lanczos_3.png 1755w, /features/kb-app-screen-2_hu6d5ce3c7884d15068acf4de85746ea9f_115153_2220x0_resize_lanczos_3.png 2220w" alt="Adding topics and keywords in KnowledgeBases rich text editor" class="u-rounded-md u-mb-0 u-mt-auto" loading="lazy" > </div> <div class="c-tour__feature u-bg-gray-100 u-text-white u-flex u-flex-col u-justify-start"> <h4 class="u-text-p5-bold u-mb-sm">Manage article visibility</h4> <p class="u-text-p6">Choose the articles that should be public and those that are for internal use.</p> <img src="/features/kb-app-screen-3.ceb1b280e17208ac564c420c4281915aec591077d4b4d1be8a59812af6b1bce8.png" srcset="/features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_360x0_resize_lanczos_3.png 360w, /features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_825x0_resize_lanczos_3.png 825w, /features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_1290x0_resize_lanczos_3.png 1290w, /features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_1755x0_resize_lanczos_3.png 1755w, /features/kb-app-screen-3_hu65b3141df20014501f1f1cbcb1f44bbf_132095_2220x0_resize_lanczos_3.png 2220w" alt="Rich text editor inside KnowledgeBase" class="u-rounded-md u-mb-0 u-mt-auto" loading="lazy" > </div> </div> </div> </div> </section> <div class="u-hidden md:u-block"> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#1B1B20" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#F6F6F7"/></svg> </div> <div class="u-block md:u-hidden"> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#F6F6F7"/></svg> </div> <section class="u-bg-gray-900 u-Pt-xl lg:u-Pt-2xl" id="reporting"> <div class="o-container-xl u-relative u-Pb-xl"> <div role="presentation" class="o-decor u-hidden lg:u-block"> <img src="/features/measure-dust-left.3aa7d6bf75f0c8dd4e6350d2ee594c6be465e8e77f184154ced60fee24a0b73e.svg" alt="" class="o-decor__item u-w-auto v--left v--under u-Mt-md u-Ml-sm" loading="lazy" > <img src="/features/measure-dust-left-bottom.ee08c25653ae5053feec2e82729c656a506fcd73a09c1e6266397f9aeb7bfaba.svg" alt="" class="o-decor__item u-w-auto v--left v--bottom v--under" loading="lazy" > <img src="/features/measure-dust-right.6755c25f71b20d0c09382a95137b9b6c7a8ad58ed6e75390e9eac913f6302332.png" srcset="/features/measure-dust-right_hu0ffb985b150defac64b5437508e698ff_15399_360x0_resize_lanczos_3.png 360w, /features/measure-dust-right_hu0ffb985b150defac64b5437508e698ff_15399_512x0_resize_lanczos_3.png 512w, /features/measure-dust-right_hu0ffb985b150defac64b5437508e698ff_15399_664x0_resize_lanczos_3.png 664w, /features/measure-dust-right_hu0ffb985b150defac64b5437508e698ff_15399_816x0_resize_lanczos_3.png 816w, /features/measure-dust-right_hu0ffb985b150defac64b5437508e698ff_15399_968x0_resize_lanczos_3.png 968w" alt="" class="o-decor__item u-maxw-4 v--right v--50 v--under" loading="lazy" > </div> <div class="u-maxw-12 u-mx-auto u-relative"> <h2 class="u-text-p1 u-text-center u-Mb-xl"><span class="u-inline-block u-bg-accent u-rounded u-px-xs">Measure</span> your knowledge</h2> <div class="o-feature-grid v--inverse u-Mb-xl md:u-mb-0"> <div> <img src="/features/article-rating.a3046cba5d04b1c511caf800e49657e65a19d09ed7080ad1972bc346490a81a6.png" srcset="/features/article-rating_huaff025fc6977acdd54fcf9574ba5fd98_118455_360x0_resize_lanczos_3.png 360w, /features/article-rating_huaff025fc6977acdd54fcf9574ba5fd98_118455_631x0_resize_lanczos_3.png 631w, /features/article-rating_huaff025fc6977acdd54fcf9574ba5fd98_118455_902x0_resize_lanczos_3.png 902w, /features/article-rating_huaff025fc6977acdd54fcf9574ba5fd98_118455_1173x0_resize_lanczos_3.png 1173w, /features/article-rating_huaff025fc6977acdd54fcf9574ba5fd98_118455_1444x0_resize_lanczos_3.png 1444w" alt="Article rating inside KnowledgeBase" class="u-maxw-6" loading="lazy" style="transform: translate(1.1);"> </div> <div> <h3 class="u-text-p2 u-Mb-xs">Article rating</h3> <p class="u-text-p5 u-Mb-xs">Make your knowledge base more comprehensive by adjusting the articles with poor ratings.</p> <a href="https://app.knowledgebase.ai/articles?source_id=improve_customer_satisfaction_signup&source_type=website&source_url=https://www.knowledgebase.com/features/" class="o-signup-element c-link u-text-p5-bold" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Improve customer satisfaction" data-action="track#send" >Improve customer satisfaction</a> </div> </div> <div class="o-feature-grid u-Mb-xl"> <div> <img src="/features/reports.20fe197c390612d106f6f2e1af7ed689d354096b36eebc8a71e6297ae8260f62.png" srcset="/features/reports_hu84b34e7a0645213288b278dff0bb9a6d_151392_360x0_resize_lanczos_3.png 360w, /features/reports_hu84b34e7a0645213288b278dff0bb9a6d_151392_621x0_resize_lanczos_3.png 621w, /features/reports_hu84b34e7a0645213288b278dff0bb9a6d_151392_882x0_resize_lanczos_3.png 882w, /features/reports_hu84b34e7a0645213288b278dff0bb9a6d_151392_1143x0_resize_lanczos_3.png 1143w, /features/reports_hu84b34e7a0645213288b278dff0bb9a6d_151392_1404x0_resize_lanczos_3.png 1404w" alt="Reports inside KnowledgeBase" class="u-maxw-6 md:u--Mr-md" loading="lazy" style="transform: translateX(-6%);"> </div> <div> <h3 class="u-text-p2 u-Mb-xs">Reports and insights</h3> <p class="u-text-p5 u-mb-0">Quickly access the most important metrics and plan your updates accordingly.</p> </div> </div> <div class="o-feature-grid v--inverse"> <div> <img src="/features/google-analytics.d2d0cf5af93f5d60c55be30cc54f0d66d0257013688239ba42dca37a5c9945f2.png" srcset="/features/google-analytics_hu60f7685244001356010193d582f9e1eb_93646_360x0_resize_lanczos_3.png 360w, /features/google-analytics_hu60f7685244001356010193d582f9e1eb_93646_549x0_resize_lanczos_3.png 549w, /features/google-analytics_hu60f7685244001356010193d582f9e1eb_93646_738x0_resize_lanczos_3.png 738w, /features/google-analytics_hu60f7685244001356010193d582f9e1eb_93646_927x0_resize_lanczos_3.png 927w, /features/google-analytics_hu60f7685244001356010193d582f9e1eb_93646_1116x0_resize_lanczos_3.png 1116w" alt="Google Analytics integration with KnowledgeBase" class="u-maxw-6" loading="lazy" > </div> <div> <h3 class="u-text-p2 u-Mb-xs">Google Analytics integration</h3> <p class="u-text-p5 u-Mb-xs">Find the most helpful articles, and improve the ones that are underperforming.</p> <a href="https://app.knowledgebase.ai/help-center?source_id=integrate_kb_signup&source_type=website&source_url=https://www.knowledgebase.com/features/" class="o-signup-element c-link u-text-p5-bold" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Integrate now" data-action="track#send" >Integrate now</a> </div> </div> </div> </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#F6F6F7" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> <section id="livechat-integration"> <div class="o-container-xl u-relative u-Pt-xl md:u-Pt-2xl u-Pb-xl"> <div role="presentation" class="o-decor u-hidden md:u-block"> <img src="/features/integrate-dust-right-bottom.9df51cc3c33af98584db9d847b9c6eac4a25b6d51ca1363b5f35ac0cc371c24f.svg" alt="" class="o-decor__item u-w-auto v--under v--right v--bottom" loading="lazy" > </div> <div class="u-maxw-12 u-mx-auto u-relative"> <h2 class="u-text-p1 u-maxw-10 u-mx-auto u-text-center">Integrate KnowledgeBase with LiveChat</h2> <div class="u-relative u-flex u-flex-col md:u-flex-row u-items-center u-justify-around u-maxw-9 u-mx-auto u-Mb-lg"> <div role="presentation" class="o-decor u-hidden md:u-block"> <img src="/features/integrate-line-left.3aaf37eeb627ea5bc273ec1bdca4b03ae0832057c8b1443487c3c4bd5fde8edb.svg" alt="" class="o-decor__item u-w-auto v--left v--top" loading="lazy" style="margin-top: -7rem;"> <img src="/features/integrate-line-right.ac04fe705cf14f8022435bded85b769cfc3e82ef540d47134af6026d13115c06.svg" alt="" class="o-decor__item u-w-auto v--right v--bottom u--Mb-sm" loading="lazy" > </div> <img src="/features/integrate-logo-knowledgebase.b828378268b42c40ab4fc362f094367d27966b46e8ea708fe4df5d49427dd256.png" srcset="/features/integrate-logo-knowledgebase_hue47665d7a346286540ba267f148345c1_4010_360x0_resize_lanczos_3.png 360w, /features/integrate-logo-knowledgebase_hue47665d7a346286540ba267f148345c1_4010_412x0_resize_lanczos_3.png 412w, /features/integrate-logo-knowledgebase_hue47665d7a346286540ba267f148345c1_4010_464x0_resize_lanczos_3.png 464w, /features/integrate-logo-knowledgebase_hue47665d7a346286540ba267f148345c1_4010_516x0_resize_lanczos_3.png 516w, /features/integrate-logo-knowledgebase_hue47665d7a346286540ba267f148345c1_4010_568x0_resize_lanczos_3.png 568w" alt="" class="u-my-md" loading="lazy" style="height: 35px; width: auto;"> <span class="u-text-p3">+</span> <img src="/features/integrate-logo-livechat.4c788af1e5ef74ac8a9d7421e8f7830eb1fd83d0bcbc8211badb690f24d39035.png" srcset="/features/integrate-logo-livechat_huc417505fc42eeaabc4d6ddbd4ff7d699_4009_360x0_resize_lanczos_3.png 360w, /features/integrate-logo-livechat_huc417505fc42eeaabc4d6ddbd4ff7d699_4009_403x0_resize_lanczos_3.png 403w, /features/integrate-logo-livechat_huc417505fc42eeaabc4d6ddbd4ff7d699_4009_446x0_resize_lanczos_3.png 446w, /features/integrate-logo-livechat_huc417505fc42eeaabc4d6ddbd4ff7d699_4009_489x0_resize_lanczos_3.png 489w, /features/integrate-logo-livechat_huc417505fc42eeaabc4d6ddbd4ff7d699_4009_532x0_resize_lanczos_3.png 532w" alt="" class="u-my-sm" loading="lazy" style="height: 96px; width: auto;"> </div> <div class="o-columns v--three u-Mb-lg"> <div class="u-Mb-xs md:u-mb-0"> <img src="/features/integration-help-center.e3219ede1e545734fd2bf1ed6b94099b5edfdf2b3ed0e12a7c7fc3bfc3d19e21.png" srcset="/features/integration-help-center_hu8f3c5b85104b9ad19a6cdb6497fa8618_37826_360x0_resize_lanczos_3.png 360w, /features/integration-help-center_hu8f3c5b85104b9ad19a6cdb6497fa8618_37826_445x0_resize_lanczos_3.png 445w, /features/integration-help-center_hu8f3c5b85104b9ad19a6cdb6497fa8618_37826_530x0_resize_lanczos_3.png 530w, /features/integration-help-center_hu8f3c5b85104b9ad19a6cdb6497fa8618_37826_615x0_resize_lanczos_3.png 615w, /features/integration-help-center_hu8f3c5b85104b9ad19a6cdb6497fa8618_37826_700x0_resize_lanczos_3.png 700w" alt="An example of a message to customers" class="t-integrate-screen u-Mb-sm u-maxw-4" loading="lazy" > <h3 class="u-text-p5-bold u-mb-xs">Add help center to the chat widget</h3> <p class="u-text-p6 u-mb-0">Enhance self-service among your customers, and provide support when you're offline.</p> </div> <div class="u-Mb-xs md:u-mb-0"> <img src="/features/integration-in-app.a0341670d17d0e72f470d502b7d3a013b740763cbc83bd1064159a6b88093f6a.png" srcset="/features/integration-in-app_hu98fb8a92e2751efe961b42127fed1d5e_20463_360x0_resize_lanczos_3.png 360w, 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/features/integration-workflow_hu2bfa5c7dff386e1ec3b9799280865ae3_34367_445x0_resize_lanczos_3.png 445w, /features/integration-workflow_hu2bfa5c7dff386e1ec3b9799280865ae3_34367_530x0_resize_lanczos_3.png 530w, /features/integration-workflow_hu2bfa5c7dff386e1ec3b9799280865ae3_34367_615x0_resize_lanczos_3.png 615w, /features/integration-workflow_hu2bfa5c7dff386e1ec3b9799280865ae3_34367_700x0_resize_lanczos_3.png 700w" alt="KnowledgeBase inside LiveChat Agent app" class="t-integrate-screen u-Mb-sm u-maxw-4" loading="lazy" > <h3 class="u-text-p5-bold u-mb-xs">Bring relevant help articles into your聽workflow</h3> <p class="u-text-p6 u-mb-0">Keep everything you need in one place. 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