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How can we help you? | IT Services - McGill University

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</h1> <div id="main-column"> <div id="top-content"> </div> <!-- End top content block area --> <div id="content"> <div id="content-inner"> <div class="region region-content"> <div id="block-system-main" class="block block-system region-content"> <div class="block-inner"> <div class="content"> <div id="node-27846" class="node clearfix"> <div class="content"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p>In order to help us provide you with better service, please fill all the required fields to submit your issue to the IT Service Desk.</p> <p>If your request involves a service that is not within our mandate, we will refer you, if possible, to the most appropriate support unit.</p> </div></div></div><form class="webform-client-form webform-client-form-27846" action="/web/20180313102237/http://www.mcgill.ca/it/node/27784/need-help" method="post" id="webform-client-form-27846" accept-charset="UTF-8"><div><div class="form-item webform-component webform-component-textfield webform-component--name"> <label for="edit-submitted-name">Your name <span class="form-required" title="This field is required.">*</span></label> <input required="required" type="text" id="edit-submitted-name" name="submitted[name]" value="" size="60" maxlength="128" class="form-text required"/> </div> <div class="form-item webform-component webform-component-textfield webform-component--mcgill-id"> <label for="edit-submitted-mcgill-id">McGill ID <span class="form-required" title="This field is required.">*</span></label> <input required="required" type="text" id="edit-submitted-mcgill-id" name="submitted[mcgill_id]" value="" size="9" maxlength="9" class="form-text required"/> <div class="description">If you are a guest, or new to the University and have not yet received your McGill ID, enter "8888888" in this field. Otherwise, you must enter a valid McGill ID.</div> </div> <div class="form-item webform-component webform-component-email webform-component--mcgill-email-address"> <label for="edit-submitted-mcgill-email-address">McGill Email address <span class="form-required" title="This field is required.">*</span></label> <input required="required" class="email form-text form-email required" type="email" id="edit-submitted-mcgill-email-address" name="submitted[mcgill_email_address]" size="60"/> <div class="description">Please enter your McGill email address. If you would like our response to go to a different email, enter an alternate email address below.</div> </div> <div class="form-item webform-component webform-component-email webform-component--alternate-email-address"> <label for="edit-submitted-alternate-email-address">Alternate email address </label> <input class="email form-text form-email" type="email" id="edit-submitted-alternate-email-address" name="submitted[alternate_email_address]" size="60"/> <div class="description">If you don’t want our response sent to your official McGill email address, enter an alternate email address here.</div> </div> <div class="form-item webform-component webform-component-radios webform-component--how-should-we-respond"> <label for="edit-submitted-how-should-we-respond">How should we respond? <span class="form-required" title="This field is required.">*</span></label> <div id="edit-submitted-how-should-we-respond" class="form-radios"><div class="form-item form-type-radio form-item-submitted-how-should-we-respond"> <input required="required" type="radio" id="edit-submitted-how-should-we-respond-1" name="submitted[how_should_we_respond]" value="phone" class="form-radio"/> <label class="option" for="edit-submitted-how-should-we-respond-1">By Phone </label> </div> <div class="form-item form-type-radio form-item-submitted-how-should-we-respond"> <input required="required" type="radio" id="edit-submitted-how-should-we-respond-2" name="submitted[how_should_we_respond]" value="email" checked="checked" class="form-radio"/> <label class="option" for="edit-submitted-how-should-we-respond-2">By Email </label> </div> </div> </div> <div class="form-item webform-component webform-component-textfield webform-component--phone-number"> <label for="edit-submitted-phone-number">Phone number </label> <input type="text" id="edit-submitted-phone-number" name="submitted[phone_number]" value="" size="60" maxlength="30" class="form-text"/> </div> <div class="form-item webform-component webform-component-select webform-component--service"> <label for="edit-submitted-service">Service <span class="form-required" title="This field is required.">*</span></label> <select required="required" id="edit-submitted-service" name="submitted[service]" class="form-select required"><option value="" selected="selected">- Select -</option><option value="email">Email and Calendaring</option><option value="computer">Computer Support (Desktop &amp; Software issues)</option><option value="logins">Logins and Passwords</option><option value="telephone">Telephone, Network, Wireless and VPN</option><option value="teaching">Teaching &amp; Learning</option><option value="mymcgill">myMcGill, Minerva, Banner and other systems</option><option value="web_pub">Web Publishing and Hosting</option><option value="security">IT Security</option><option value="av">Audiovisual and Multimedia</option><option value="0">Other</option></select> </div> <div class="form-item webform-component webform-component-textarea webform-component--problem-question"> <label for="edit-submitted-problem-question">Problem / Question <span class="form-required" title="This field is required.">*</span></label> <div class="form-textarea-wrapper resizable"><textarea required="required" id="edit-submitted-problem-question" name="submitted[problem_question]" cols="60" rows="10" class="form-textarea required">Provide any applicable details about your computing environment, e.g., computer model and operating system, applications involved, where you&#039;re located, network connection type, error messages.</textarea></div> </div> <input type="hidden" name="details[sid]"/> <input type="hidden" name="details[page_num]" value="1"/> <input type="hidden" name="details[page_count]" value="1"/> <input type="hidden" name="details[finished]" value="0"/> <input type="hidden" name="form_build_id" value="form-QNL2441XoxJyWEdFwzvBDxuB8XxTAJq_9FgJOcRn3jA"/> <input type="hidden" name="form_id" value="webform_client_form_27846"/> <input type="hidden" name="honeypot_time" value="1520936557|FiXginW5FDQw3Zo5E1BJ9Jz-us0KzRYqYIyLrM0Fgsc"/> <div class="name-textfield"><div class="form-item form-type-textfield form-item-name"> <label for="edit-name">Leave this field blank </label> <input autocomplete="off" type="text" id="edit-name" name="name" value="" size="20" maxlength="128" class="form-text"/> </div> </div><div class="form-actions"><input class="webform-submit button-primary form-submit" type="submit" name="op" value="Submit"/></div></div></form> </div> <ul class="links inline"><li class="node-readmore first last"></li> </ul> </div> </div> </div> </div> </div> </div> </div> <div id="bottom-content"> </div> <!-- End bottom content block area --> </div> <!-- main column --> <div id="sidebar-column"> <h2 class="offscreen">Related Content</h2> <div class="region region-sidebar-second"> <div id="block-channels-1" class="block block-channels half-width region-sidebar_second"> <div class="block-inner"> <h3>Announcements</h3> <div class="content"> <div class="item-list"><ul class="channelblock"><li class="channel-item channel_news no-image first"><h2><a href="/web/20180313102237/http://www.mcgill.ca/it/channels/news/pbx-campus-telephone-system-285789">PBX Campus Telephone System </a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">12</span> <span class="month">Mar</span> <span class="year">2018</span> </div></div></li> <li class="channel-item channel_news no-image"><h2><a href="/web/20180313102237/http://www.mcgill.ca/it/channels/news/pbx-campus-telephone-285788">PBX Campus Telephone </a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">12</span> <span class="month">Mar</span> <span class="year">2018</span> </div></div></li> <li class="channel-item channel_news has-image"><div class="primary-image"><a href="/web/20180313102237/http://www.mcgill.ca/it/channels/news/data-privacy-cartoon-caption-contest-finalists-announced-and-voting-begins-285519"><img src="https://web.archive.org/web/20180313102237im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/channels/image/cinderella-nobackground.png?itok=jCJp60Lq" width="45" height="45" alt=""/></a></div><h2><a href="/web/20180313102237/http://www.mcgill.ca/it/channels/news/data-privacy-cartoon-caption-contest-finalists-announced-and-voting-begins-285519">Data Privacy Cartoon Caption Contest: Finalists announced and voting begins!</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">2</span> <span class="month">Mar</span> <span class="year">2018</span> </div></div></li> <li class="channel-item channel_news has-image"><h2><a href="/web/20180313102237/http://www.mcgill.ca/it/channels/news/update-webtop-and-uapply-problem-resolved-218642">UPDATE: Webtop and UApply - problem resolved</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">22</span> <span class="month">Feb</span> <span class="year">2018</span> </div></div></li> <li class="channel-item channel_news has-image last"><h2><a href="/web/20180313102237/http://www.mcgill.ca/it/channels/news/resolved-problem-accessing-lecture-recordings-mycourses-285195">RESOLVED: Problem accessing Lecture Recordings from myCourses</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">19</span> <span class="month">Feb</span> <span class="year">2018</span> </div></div></li> </ul></div><div class="link-list"><a href="/web/20180313102237/http://www.mcgill.ca/it/channels_item/1" class="view-more">View more</a><a href="/web/20180313102237/http://www.mcgill.ca/it/channels_item/1/rss" class="rss"><img src="https://web.archive.org/web/20180313102237im_/http://www.mcgill.ca/it/misc/feed.png" alt=""/></a></div> </div> </div> </div> <div id="block-channels-3" class="block block-channels third-width region-sidebar_second"> <div class="block-inner"> <h3>Scheduled Maintenance</h3> <div class="content"> <div class="item-list"><ul class="channelblock"><li class="channel-item channel_event no-image first"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">17</span> <span class="month">Mar</span> </div><span class="multi-seperator">to</span> <div class="multi-date end_date date-container"><span class="day">18</span> <span class="month">Mar</span> </div></div><h2><a href="/web/20180313102237/http://www.mcgill.ca/it/channels/event/minervabanneruapply-monthly-downtime-march">Minerva/ Banner/ uApply monthly downtime for March</a></h2></li> <li class="channel-item channel_event no-image"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">15</span> <span class="month">Apr</span> </div></div><h2><a href="/web/20180313102237/http://www.mcgill.ca/it/channels/event/minerva-banner-uapply-monthly-downtime-april">Minerva/ Banner/ uApply monthly downtime for April</a></h2></li> <li class="channel-item channel_event no-image last"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">12</span> <span class="month">May</span> </div><span class="multi-seperator">to</span> <div class="multi-date end_date date-container"><span class="day">13</span> <span class="month">May</span> </div></div><h2><a href="/web/20180313102237/http://www.mcgill.ca/it/channels/event/minerva-banner-uapply-monthly-downtime-may">Minerva/ Banner/ uApply monthly downtime for May</a></h2></li> </ul></div><div class="link-list"><a href="/web/20180313102237/http://www.mcgill.ca/it/channels_item/3" class="view-more">View more</a></div> </div> </div> </div> </div> </div> <!-- End sidebar-column --> </div> <!-- inner container --> <div id="bottom-page"> </div> <!-- End bottom page block area --> <div id="top-page-link" class="transition"> <a href="#">top of page</a> </div> </div> <!-- End container --> <!-- Footer --> <!-- Footer --> <div id="footer"> <div id="footer-inner"> <h2 class="offscreen">Department and University Information</h2> <!--page_footer_contact_info is used by study --> <div id="contact-info"> <h2>IT Services Walk-in Centers</h2> <b>Downtown campus location:</b><br/> 688 Sherbrooke West, Room 285<br/><br/> <b>Macdonald campus location:</b><br/> Macdonald Stewart Building,<br/> Room MS2-025<br/><br/> Phone: (514) 398-3398<br/><br/> <a href="https://web.archive.org/web/20180313102237/http://kb.mcgill.ca/it/easylink/article.html?id=1797">Support hours</a> </div> <!-- Footer branding image --> <div id="footer-branding"> <img src="https://web.archive.org/web/20180313102237im_/http://www.mcgill.ca/it/files/it/moriarty_branding_img.png" alt="IT Services"/> <!-- Footer call to action --> <a href="https://web.archive.org/web/20180313102237/http://www.mcgill.ca/it/get-started-it/need-help" id="footer-cta">Need help with an IT issue?</a> </div> <div id="footer-nav"> <ul class="menu"><li class="first expanded"><a class="nolink">Column1</a><ul class="menu"><li class="first expanded"><a href="/web/20180313102237/http://www.mcgill.ca/it/">Login</a><ul class="menu"><li class="first leaf"><a href="https://web.archive.org/web/20180313102237/http://www.mcgill.ca/inb">Banner INB</a></li> <li class="leaf"><a href="https://web.archive.org/web/20180313102237/https://classroom-av.ncs.mcgill.ca/">Classroom AV instructions</a></li> <li class="leaf"><a href="https://web.archive.org/web/20180313102237/http://lrs.mcgill.ca/">Lecture Recording System (COOL)</a></li> <li class="leaf"><a 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