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systems</span><div aria-hidden="true" class="styled-svg"><svg aria-hidden="true" width="16" height="16" fill="var(--color-black)" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="12 18.12 2.94 9.06 5.06 6.94 12 13.88 18.94 6.94 21.06 9.06 12 18.12"></polygon></svg></div></button></div></div></div></li><li><div id="user-accounts-and-passwords-accordionGroup" class="CollapsibleContainer__StyledAccordionWrapper-sc-1f57bku-0 rtTNa accordionGroup"><div class="CollapsibleContainer__StyledAccordionHeader-sc-1f57bku-1 egoHaM"><div class="CollapsibleContainer__StyledWrapper-sc-1f57bku-5 jgNiTl"><div class="CollapsibleContainer__StyledLinkWrapper-sc-1f57bku-7 GzKVz"><a class="CollapsibleContainer__StyledLink-sc-1f57bku-4 eugyFO" aria-current="false" href="/en/it-services/handbook/user-accounts-and-passwords">User accounts and passwords</a></div><button aria-expanded="false" id="user-accounts-and-passwords" class="CollapsibleContainer__StyledButton-sc-1f57bku-2 dtTLZT"><span class="visually-hidden">OpenUser accounts and passwords</span><div aria-hidden="true" class="styled-svg"><svg aria-hidden="true" width="16" height="16" fill="var(--color-black)" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="12 18.12 2.94 9.06 5.06 6.94 12 13.88 18.94 6.94 21.06 9.06 12 18.12"></polygon></svg></div></button></div></div></div></li><li><div id="video-services-accordionGroup" class="CollapsibleContainer__StyledAccordionWrapper-sc-1f57bku-0 rtTNa accordionGroup"><div class="CollapsibleContainer__StyledAccordionHeader-sc-1f57bku-1 egoHaM"><div class="CollapsibleContainer__StyledWrapper-sc-1f57bku-5 jgNiTl"><div class="CollapsibleContainer__StyledLinkWrapper-sc-1f57bku-7 GzKVz"><a class="CollapsibleContainer__StyledLink-sc-1f57bku-4 eugyFO" aria-current="false" href="/en/it-services/handbook/video-services">Video services</a></div><button aria-expanded="false" id="video-services" class="CollapsibleContainer__StyledButton-sc-1f57bku-2 dtTLZT"><span class="visually-hidden">OpenVideo services</span><div aria-hidden="true" class="styled-svg"><svg aria-hidden="true" width="16" height="16" fill="var(--color-black)" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="12 18.12 2.94 9.06 5.06 6.94 12 13.88 18.94 6.94 21.06 9.06 12 18.12"></polygon></svg></div></button></div></div></div></li></ul></nav></div><main class="HandbookPageTemplate__StyledHandbookPage-sc-iyt836-0 cphyii"><div id="main-content"></div><div class="HandbookCategoryLandingTemplate__StyledFlexContainer-sc-11fjx9l-3 hkdtAP"><h1>IT Helpdesk service hours and contact information</h1></div><div><div class="HandbookPageTemplate__StyledBodyWrapperHandbook-sc-iyt836-2 csHVoz"><div color="brand-purple" class="ContentBodyField__StyledBodyWrapper-sc-qn41hf-0 hyABeM"><h2>IT Helpdesk service hours</h2><p class="sc-bdVaJa sc-htpNat gfPSep">IT Helpdesk’s electronic service on weekdays at 8-17, outside term time 8-15. IT Helpdesk also helps on campuses if the problem cannot be solved with remote support tools.</p><ul><li>Chat and Chatbot (IT services on the intranet)</li><li>0294 520 500</li><li><span class="spamspan"><span class="u">it-helpdesk</span> [at] <span class="d">tuni.fi</span><span class="t"> (it-helpdesk[at]tuni[dot]fi)</span></span></li><li>Service channel <a href="https://helpdesk.tuni.fi" target="_blank">helpdesk.tuni.fi</a></li></ul><p class="sc-bdVaJa sc-htpNat gfPSep">Calling the IT Helpdesk service number is chargeable (local network/mobile call charge). The price of the call is determined according to the operator’s price list.</p><h2>Service channel helpdesk.tuni.fi</h2><p class="translations-output__paragraph ng-star-inserted">The service channel can be used to order services from service units, make work requests and monitor the progress of requests. You can find the service channel at <a href="https://helpdesk.tuni.fi/">helpdesk.tuni.fi</a>.</p><h2>status.tuni.fi</h2><p class="translations-output__paragraph ng-star-inserted"><a href="https://status.tuni.fi/" target="_blank">status.tuni.fi</a> website provides information on IT related issues, service degradation and other disturbances. The page also contains information on future maintenance evenings.<br><br> </p><div class="embedded-video-container" data-youtube-id="FZqD4w31my0" style="background-image: url(https://content-webapi.tuni.fi/video_thumbnails/FZqD4w31my0.jpg)"><a class="link-to-video" target="_blank" href="https://youtu.be/FZqD4w31my0"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32"><path d="M16 0c-8.837 0-16 7.163-16 16s7.163 16 16 16 16-7.163 16-16-7.163-16-16-16zM16 29c-7.18 0-13-5.82-13-13s5.82-13 13-13 13 5.82 13 13-5.82 13-13 13zM12 9l12 7-12 7z"></path></svg><span><span class="visually-hidden">Dive into IT Services.</span>Play the video on YouTube (opens in a new tab).</span></a><iframe id="ytplayer" "0395c4db-6b3e-482e-b1a9-6b3d9f7f5faa" type="text/html" title="Dive into IT Services" width="854" height="480" allowFullScreen="true" data-src="https://www.youtube.com/embed/FZqD4w31my0?autoplay=0&start=0&rel=0" frameBorder="0"></iframe></div></div></div></div><div class="HandbookPageTemplate__StyledContainer-sc-iyt836-7 gaGNZZ"><div><div><b>Published: </b>31.1.2019</div><div><b>Updated: </b>5.8.2024</div></div><div class="HandbookPageTemplate__StyledPrint-sc-iyt836-8 bIuUi"><a href="#"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M23,6H19V2H5V6H1V18H5v4H19V18h4ZM7,4H17V6H7ZM17,20H7V14H17Zm4-4H19V12H5v4H3V8H21Z"></path></svg><span>Print this page</span></a></div></div></main></div></div></section></div></div><footer role="contentinfo" class="Footer__StyledFooterWrapper-sc-wcmxe7-0 cRTtuf"><div class="PageLayout__StyledPageLayout-sc-1gjoy3e-0 hyGFMr"><div class="Footer__StyledLogoWrapper-sc-wcmxe7-1 irpmQa"><a href="/en"><svg aria-hidden="true" width="460" height="80" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 460 80"><path d="M78.143 61.712v13.88h-2.742v-13.88H70v-2.364h13.544v2.364h-5.4zm10.985 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