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Amazon One Medical launches AI tools to help doctors focus on patients
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" src="https://assets.aboutamazon.com/2a/c9/8e542882464c92d0b32323a982d2/hero001-amazononemedical-om-examroom4-2865.JPG" width="1240" height="698" loading="eager"/></div><div class="ArticlePage-wrapper ArticleType-article "><main class="ArticlePage-main "><article class="ArticlePage-mainContent"><div class="ArticlePage-subHeadline">Reimagining primary care with AI helps ease administrative workload on providers.</div><div class="ArticlePage-articleBody articleBody"><article><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Studies suggest that family physicians spend over 17 hours a week on administrative tasks such as reviewing records and taking notes. That is equivalent to two full days a week spent on paperwork, rather than patient care. It’s no surprise the health care industry is dealing with provider burnout and shortages, a problem projected to only get worse. At Amazon One Medical, we believe this experience needs transformation—for both doctors and patients. We’re responsibly using technology to reduce administrative tasks by 40%, compared to industry standards, to give doctors more time with their patients.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content is-aside" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/retail/introducing-amazon-one-medical"><img alt="Video call with smiling woman and text that reads "feeling good just got better"" height="200" role="" src="https://assets.aboutamazon.com/dims4/default/28a0f18/2147483647/strip/true/crop/1154x770+0+136/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F00%2Fb0%2F3b2fea2645798f54f6065d1a7f21%2Faom-blog-standard-hero-feelinggood1-2000x1125px.png" width="300" class=""/></a><div data-testid="icon-VideoPlayer"><svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" fill="none" viewBox="0 0 40 40"><circle cx="20" cy="20" r="20" fill="#F90"></circle><path fill="#fff" d="M26 20.5l-9.75 5.63V14.87L26 20.5z"></path></svg></div></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/retail/introducing-amazon-one-medical"><h2 style="font-family:var(--font-ember)" class="related-content__title">Amazon Clinic is now Amazon One Medical’s Pay-per-visit telehealth service</h2></a><p>Amazon One Medical now offers customers two ways to get convenient, high-quality health care.</p><a href="https://www.aboutamazon.com/news/retail/introducing-amazon-one-medical" class="related-content__link">Watch now<div data-testid="icon-ChevronRightButton"><svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" fill="none" viewBox="0 0 26 26"><circle cx="13" cy="13" r="12" stroke="#707379"></circle><path stroke="#232F3E" d="M11.727 16.584l3.857-3.857-3.857-3.857"></path></svg></div></a></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">“As a physician, building trusting relationships with my patients has always been the most rewarding part of my work,” said Andrew Diamond, MD, chief medical officer, Amazon One Medical. “With the support of our AI tools, we’ve implemented into our custom electronic health record, I can sit down with a patient, make eye contact, and have an uninterrupted conversation—free from typing notes or reviewing lengthy records. By reducing these distractions, Amazon One Medical clinicians can focus on why many of us became doctors in the first place—to develop caring and personal relationships with our patients to help them get and stay healthy.”</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="A doctor speaking to a patient in an exam room." height="431" role="" src="https://assets.aboutamazon.com/dims4/default/b3466ad/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F50%2F05%2F9d32204249c8b0ddff424432deed%2Fabout-amazon-inline-inline002-amazononemedical-one-medical-111818-examrooms-shot5-171.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Amazon’s technology teams work hand in hand with Amazon One Medical providers to develop effective, real-world AI solutions that simplify provider workflows while enhancing patient experiences. Amazon One Medical’s proprietary electronic health record system, 1Life, enables Amazon’s technology teams to continuously iterate, test, and refine the tools available to Amazon One Medical providers.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content is-aside" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/aws/amazon-bedrock-ai-companies-productivity"><img alt="A photo of a healthcare employee working on a laptop. " height="200" role="" src="https://assets.aboutamazon.com/dims4/default/0094b25/2147483647/strip/true/crop/1427x951+187+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F41%2Fce%2Ffcfd97be40119ec55e0e5495d1e9%2Falayacare2.PNG" width="300" class=""/></a><div data-testid="icon-VideoPlayer"><svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" fill="none" viewBox="0 0 40 40"><circle cx="20" cy="20" r="20" fill="#F90"></circle><path fill="#fff" d="M26 20.5l-9.75 5.63V14.87L26 20.5z"></path></svg></div></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/aws/amazon-bedrock-ai-companies-productivity"><h2 style="font-family:var(--font-ember)" class="related-content__title">5 ways generative AI is helping Amazon Bedrock users work better and faster</h2></a><p>Here’s how AWS customers are using generative AI to streamline tasks and make work more productive, and enjoyable.</p><a href="https://www.aboutamazon.com/news/aws/amazon-bedrock-ai-companies-productivity" class="related-content__link">Watch now<div data-testid="icon-ChevronRightButton"><svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" fill="none" viewBox="0 0 26 26"><circle cx="13" cy="13" r="12" stroke="#707379"></circle><path stroke="#232F3E" d="M11.727 16.584l3.857-3.857-3.857-3.857"></path></svg></div></a></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Here are some of the ways Amazon One Medical’s AI technology, powered by AWS generative AI services including </span><a target="_blank" href="https://aws.amazon.com/bedrock/"><span class="text ">Amazon Bedrock</span></a><span class="text "> and AWS HealthScribe, helps doctors save time:</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="boldText"><span class="text ">Visit notes at conversational speed:</span></span><span class="text "> We use </span><a target="_blank" href="https://aws.amazon.com/healthscribe/"><span class="text ">AWS HealthScribe</span></a><span class="text "> to help capture the context and details discussed during patient visits in real time. Instead of manually note-taking behind a computer, providers can be fully present and attentive when with patients. Then the provider will review, update as needed, and approve the notes before submitting them. This fosters a more personalized and engaging experience, while eliminating hours of after-visit documentation.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="boldText"><span class="text ">Medical history, summarized:</span></span><span class="text "> AI reads, labels, and summarizes lengthy medical records received from outside of Amazon One Medical, surfacing relevant details like screening exams, results, and current and/or previous medications. This enables well-informed, personalized care plans based on the patient’s health history and journey.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="boldText"><span class="text ">Responsive patient communication:</span></span><span class="text "> Our AI messaging tool helps care teams promptly respond to patient messages with friendly and detailed notes they can customize before sending. Faster responses encourage patient engagement and ongoing dialogue between members and their care team.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="boldText"><span class="text ">Seamless care team collaboration:</span></span><span class="text "> We use AI to assess patient needs and care team skills to route tasks and workflows to the most suitable person, whether an office administrator, doctor, care coordinator, or pharmacist. This facilitates seamless communication and coordination and fosters a collaborative, team-based approach to care.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="A doctor speaking to a patient in an exam room." height="431" role="" src="https://assets.aboutamazon.com/dims4/default/a950fb7/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fc6%2Fef%2F33859b894974afcca0f322e6e16b%2Fabout-amazon-inline-inline003-amazononemedical-om-examroom2-2426.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">“Generative AI has the potential to revolutionize health care delivery, and we’re just at the beginning stages,” said Prakash Bulusu, chief technology officer, Amazon Health Services. “Our vision is to harness AI to empower primary care providers and enable them to deliver exceptional, human-centered care by easing the burden of time consuming administrative tasks. By intelligently applying AI to review health records, identify potential care gaps, route incoming messages, and help automate non-clinical workflows, primary care providers can focus on what matters most—fostering meaningful patient connections and delivering the best possible care.”</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content is-aside" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/aws/how-aws-partners-are-advancing-generative-ai-for-government-health-care-and-other-public-sector-organizations"><img alt="A photo of a person working on a laptop there are graphics of checklists in front of them." height="200" role="" src="https://assets.aboutamazon.com/dims4/default/a5188b7/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F3c%2F4d%2F62b74701440ebee9bc20c9a2a54e%2Fadobestock.png" width="300" class=""/></a></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/aws/how-aws-partners-are-advancing-generative-ai-for-government-health-care-and-other-public-sector-organizations"><h2 style="font-family:var(--font-ember)" class="related-content__title">How AWS Partners are advancing generative AI for government, health care, and other public sector organizations</h2></a><p>AWS Partners are at the forefront of generative AI–powered solutions designed specifically for the public sector.</p><a href="https://www.aboutamazon.com/news/aws/how-aws-partners-are-advancing-generative-ai-for-government-health-care-and-other-public-sector-organizations" class="related-content__link">Read more<div data-testid="icon-ChevronRightButton"><svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" fill="none" viewBox="0 0 26 26"><circle cx="13" cy="13" r="12" stroke="#707379"></circle><path stroke="#232F3E" d="M11.727 16.584l3.857-3.857-3.857-3.857"></path></svg></div></a></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Protecting patient privacy is foundational to how we design and operate our products and services, and we uphold the highest standards for safeguarding protected health information. These innovations represent Amazon One Medical’s commitment to building a differentiated primary care experience—one that alleviates provider burden, fosters deeper patient-provider relationships, and paves the way for a better experience for all.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Discover </span><a target="_self" href="https://www.aboutamazon.com/news/retail/how-amazon-uses-ai-healthcare"><span class="text ">five more ways Amazon is using AI to help transform health care</span></a><span class="text ">.</span></div></span></div></div></article></div></article><div class="ArticlePage-tags"><div class="related-tags "><hr/><p class="related-tags__title"> <!-- -->Related Tags<!-- --> </p><div class="related-tags__content"><nav><ol><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/healthcare" class="related-tags__link">Health 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style="outline:none;width:11.11111111111111%"><div><div class="promo-card bottomrail" tabindex="0" data-testid="PromoCard"><div class="promo-card__img"><a href="https://www.aboutamazon.com/news/innovation-at-amazon/what-is-amazon-project-kuiper" tabindex="0"><img src="https://assets.aboutamazon.com/dims4/default/e6c859b/2147483647/strip/true/crop/1600x900+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F46%2Fc6%2Fe3ad2aad462196b2bb13dd57c498%2Fstandard-terminal.jpg" alt="Everything you need to know about Project Kuiper, Amazon’s satellite broadband network"/></a></div><div class="promo-card__content "><div class="promo-card__category"><a tabindex="0" class="category" href="/news/Innovation at Amazon" data-testid="promo-card-category-test">Innovation at Amazon</a></div><div class="promo-card__info"><div class="promo-card__title"><a tabindex="0" 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