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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Set up your team's operations | Compass | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a01a43f6055d62827dd6b5b1042317e07b9069d8', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a01a43f6055d62827dd6b5b1042317e07b9069d8' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.CSP_REQUESTS_APP_MANIFEST_URL = "https://csp-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"7yNr3Mg8v2g5lZdYuBcty0","lastPublished":"2025-01-21T20:25:49.304Z","type":"topicSet","title":"Set up your team's operations","isCACContent":false,"cacLastModifiedContent":null,"topicReferences":[{"id":"5T4PeFzRwmGrzV3cgxvijC","title":"Set up team operations","description":"Activate operations in Compass, so your teams can respond to alerts and proactively plan on-call rotations.","url":"/compass/docs/set-up-team-operations/","lastPublished":"2025-01-23T23:32:39.680Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h2 id='Set-up-team-operations'>Set up team operations</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This article highlights a new alerting feature that's natively available in Compass which is gradually rolling out to some Compass customers. It may not yet be visible or available on your site.</p></div></div></div></div></div></div></div></div><p data-renderer-start-pos='25'>Your team’s operations provide a dedicated space for Atlassian teams to effectively manage their day-to-day activities related to the operation of infrastructure components and applications. </p><h3 id='How-operations-work-in-Compass'>How operations work in Compass</h3><p data-renderer-start-pos='250'>Operations in <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> serves as a centralized hub where teams can execute and coordinate their operational tasks, ensuring the smooth functioning of their IT environment.</p><p data-renderer-start-pos='416'>Operational units within IT organizations have distinct responsibilities for managing and optimizing various aspects of their business operations. </p><p data-renderer-start-pos='565'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> acknowledges this need by offering a platform that allows teams to structure their operations based on their chosen organizational structure, whether it be technical specialization, activity, services, geography, or a combination of these.</p><p data-renderer-start-pos='808'>With operations, teams gain the ability to proactively identify potential problems within their environment. They can closely monitor infrastructure components and applications, detecting any anomalies or deviations from normal behavior. </p><p data-renderer-start-pos='1048'>This approach enables teams to address issues before they escalate into full-blown incidents, minimizing downtime and maintaining the stability and efficiency of their IT systems.</p><p data-renderer-start-pos='1229'>Within Operations in <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, teams can track and manage their day-to-day activities:</p><ul class='ak-ul'><li><p data-renderer-start-pos='1310'>Create and manage on-call schedules,</p></li><li><p data-renderer-start-pos='1350'>Integrate with third-party applications</p></li><li><p data-renderer-start-pos='1393'>Manage alerts</p></li><li><p data-renderer-start-pos='1410'>Create alert and notification policies</p></li></ul><p data-renderer-start-pos='1454'>Operations also offers reporting and analytics capabilities, empowering teams to analyze operational data and gain insights for continuous improvement.</p><p data-renderer-start-pos='1607'>By utilizing Operations in <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, Atlassian teams can effectively detect and address potential problems proactively and maintain the stability and reliability of their IT environment. </p><p data-renderer-start-pos='1789'>This contributes to the overall efficiency and effectiveness of the organization, ensuring that operational units can fulfill their responsibilities and meet internal requirements successfully.</p><h3 id='Launch-your-team-operations'>Launch your team operations</h3><p data-renderer-start-pos='2013'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>’s alerting features are configured and managed through a team’s operations. However, not every team needs to manage their IT operations. Because of that, a product admin or a team member needs to manually launch alerting features to get started with IT operations management.</p><p data-renderer-start-pos='2292'>To launch your team’s operations:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2327'>From your top navigation, go to <strong>Operations</strong>.</p></li><li><p data-renderer-start-pos='2374'>Go to <strong>Overview</strong> and click on <strong>Enable Operations</strong>.</p></li><li><p data-renderer-start-pos='2424'>Select your Team and click on <strong>Get started</strong>.</p></li><li><p data-renderer-start-pos='2470'>Read through the instructions and select <strong>Next</strong>.</p></li><li><p data-renderer-start-pos='2520'>Review team members and assign admins to manage operations configurations. Non-admin team members won’t be able to manage on-call schedules, set integrations and perform other admin activities but they can still view the detail of their operations. When done, select <strong>Next</strong>.</p></li><li><p data-renderer-start-pos='2796'>If you have team members who don’t have access to Compass select them from the list, and select <strong>Confirm</strong>. Otherwise, select <strong>Skip this</strong>.</p></li><li><p data-renderer-start-pos='2933'>Done! Now you have access to all alerting features and we’ll redirect you to your team’s operations dashboard. You can visit your team’s operations from your team’s detail page.</p></li></ol></div></div></div></div>","confluencePageId":null},{"id":"4AMJRNxdIkcgVAXXqM4zuj","title":"Add a new call routing","description":"Turn on and add call routing in Compass so the right team member receives incoming calls via Twilio.","url":"/compass/docs/add-a-new-call-routing/","lastPublished":"2025-01-21T20:26:29.967Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h2 id='Add-a-new-call-routing'>Add a new call routing</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This article highlights a new alerting feature that's natively available in Compass which is gradually rolling out to some Compass customers. It may not yet be visible or available on your site.</p></div></div></div></div></div></div></div></div><p data-renderer-start-pos='25'>Call settings enhance the incoming call experience by directing calls to the appropriate on-call participant. In <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, to establish call routing, you first need to obtain a phone number from Twilio. Learn more about acquiring a phone number from Twilio. <a class='sc-gpHHfC prKHQ' href='https://www.twilio.com/en-us/phone-numbers' title='https://www.twilio.com/en-us/phone-numbers'>Read more about acquiring a phone number from Twilio</a><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M11.031 7A1.03 1.03 0 0 0 10 8.036a1.05 1.05 0 0 0 1.044 1.045l3.121.014.014 3.121a1.05 1.05 0 0 0 1.045 1.044 1.03 1.03 0 0 0 1.036-1.035l-.019-4.161a1.053 1.053 0 0 0-1.045-1.045L11.035 7h-.004z'></path><path d='M13.364 8.292l-7.072 7.071a1.002 1.002 0 0 0 0 1.415c.39.39 1.024.39 1.415 0l7.071-7.071A1.002 1.002 0 0 0 14.071 8a1 1 0 0 0-.707.292z'></path></g></svg></span></span></span></span></span></p><p data-renderer-start-pos='331'>To add a new call routing;</p><ol class='ak-ol'><li><p data-renderer-start-pos='359'>Select <strong>Settings,</strong> then<strong> Products</strong> in <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>.</p></li><li><p data-renderer-start-pos='399'>Scroll down to <strong>Operations</strong> and select <strong>Incoming call routing</strong>.</p></li><li><p data-renderer-start-pos='462'>Select <strong>Add incoming call</strong>.</p></li><li><p data-renderer-start-pos='491'>Enter a name for your call routing setup.</p></li><li><p data-renderer-start-pos='536'>Enter your phone number and other Twilio details.</p></li></ol><p data-renderer-start-pos='591'>Once your number is linked to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, you can configure your settings in <strong>Call settings</strong> to make sure your calls are distributed correctly.</p><h3 id='General-settings'>General settings</h3><p data-renderer-start-pos='743'>Here, you will find the main settings related to your Twilio connection and more. After adding a phone number, it cannot be changed, but you can update other related Twilio settings.</p><ul class='ak-ul'><li><p data-renderer-start-pos='927'><strong>Call center language</strong>: The language you choose here will influence all text-to-speech messages. If you select English, but enter messages in German, the system will read the English text with German pronunciation and grammar rules. Ensure the language setting matches the text you input.</p></li><li><p data-renderer-start-pos='1217'><strong>Acknowledge alert upon call answer</strong>: When enabled, the alert for the incoming call is automatically acknowledged, bypassing the on-call cycle.</p></li><li><p data-renderer-start-pos='1362'><strong>Blocked numbers</strong>: Enter the phone numbers to block to prevent spam or unwanted calls. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-service-management-cloud/docs/blocking-a-phone-number-in-a-call-routing/' title='https://support.atlassian.com/jira-service-management-cloud/docs/blocking-a-phone-number-in-a-call-routing/'>Read more about blocked numbers</a></p></li></ul><h3 id='Incoming-call-configuration'>Incoming call configuration</h3><p data-renderer-start-pos='1513'><strong>Welcome message</strong>: Enter the message your callers will hear upon dialing this number. Alternatively, you can upload an audio file. If you enter text, the text-to-speech machine will read in the language set in General settings.</p><p data-renderer-start-pos='1740'><strong>Auto-attendant</strong>: Configure an auto-attendant to guide the caller to various on-call participants, including specific people, teams, schedules, or escalations. The key corresponds to the numerical key on the user’s phone.</p><p data-renderer-start-pos='1961'><strong>Select participants if an unassigned key is pressed</strong>: Use this field to route callers pressing a key without an assigned routing.</p><p data-renderer-start-pos='2091'><strong>Select when to notify on incoming call</strong>: Determine when an alert will be created once the incoming call is received.</p><ul class='ak-ul'><li><p data-renderer-start-pos='2208'><strong>Immediately</strong>: Creates an alert for each incoming call.</p></li><li><p data-renderer-start-pos='2265'><strong>On missed call</strong>: Creates an alert for only unanswered calls. View Missed call settings to determine when and how a call is considered a missed call.</p></li><li><p data-renderer-start-pos='2416'><strong>On voicemail left</strong>: Creates an alert for voicemail messages. The alert includes the voicemail message as an audio attachment. You can activate the Voicemail option from the Missed call settings.</p></li></ul><h3 id='Missed-call-settings'>Missed call settings</h3><p data-renderer-start-pos='2637'><strong>Voicemail</strong>: Activate voicemail for your callers to leave a message when the call is not answered by an on-call participant. You can enter the voicemail message as a text-to-speech or an audio file. Similar to other text-to-speech fields, make sure you enter the language you selected in the General settings.</p><p data-renderer-start-pos='2946'><strong>Number of call recipients</strong>: This option determines how many on-call participants a call is transferred to before it is considered missed.</p><p data-renderer-start-pos='3084'><strong>Ring duration per recipient (sec)</strong>: Specify how long the phone will ring for each recipient, in seconds.</p><h3 id='Alert-processing-rules'>Alert processing rules</h3><p data-renderer-start-pos='3213'>Set rules to filter alerts and receive them under different conditions, such as a unique alert message or priority level. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-service-management-cloud/docs/work-with-advanced-settings/' title='https://support.atlassian.com/jira-service-management-cloud/docs/work-with-advanced-settings/'>Read more about alert processing rules</a></p></div></div></div></div>","confluencePageId":null},{"id":"2dfjGiBGvHBRQP8OGYynu4","title":"Add contact methods","description":"Empower your team members to add and activate contact methods that are right for them.","url":"/compass/docs/add-contact-methods/","lastPublished":"2025-01-21T20:26:28.736Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h2 id='Add-contact-methods'>Add contact methods</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This article highlights a new alerting feature that's natively available in Compass which is gradually rolling out to some Compass customers. It may not yet be visible or available on your site.</p></div></div></div></div></div></div></div></div><p data-renderer-start-pos='22'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> offers four contact methods that you can use for alert notifications:</p><ul class='ak-ul'><li><p data-renderer-start-pos='95'>Email</p></li><li><p data-renderer-start-pos='104'>SMS</p></li><li><p data-renderer-start-pos='111'>Voice phone calls</p></li><li><p data-renderer-start-pos='132'>Mobile push notifications</p></li></ul><p data-renderer-start-pos='163'>Each member of your team can add or edit their contact methods anytime through their notifications page. </p><p data-renderer-start-pos='270'>Email address is your default contact method. You can only add two email addresses, two phone numbers for SMS, and two numbers for voice calls at the most. There’s no such limit for the mobile. You can also edit or remove a contact method when necessary.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='526'>A rule is automatically created under the “New alert” notification type for every new contact method you add. You can use the rules as they are or modify as necessary.</p></div></div><p data-renderer-start-pos='697'>You can use each mobile device for only one user within the same <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> domain. If another user logs in to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> with a mobile device that is already being used as a contact method for another user from the same <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> domain, <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> automatically turns off the contact method for the previous user.</p><h3 id='Verify-mobile-numbers'>Verify mobile numbers</h3><p data-renderer-start-pos='1002'>For a mobile number you add for voice calls or SMS (you can also use the same number for both), you will receive a verification code on the mobile. Enter the code and verify the number to complete the step.</p><h3 id='Activate-contact-methods'>Activate contact methods</h3><p data-renderer-start-pos='1236'>Any contact method you add for voice and SMS is activated by default. If you want to stop receiving notifications but still retain the contact methods, select the more actions icon (<span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span>), then <strong>Deactivate</strong>.</p></div></div></div></div>","confluencePageId":null},{"id":"7MMojRxb9a1qcsNLySjoOF","title":"Manage user roles","description":"Learn about team admins, user roles, and how to create a custom role, to determine what's best for your team operations.","url":"/compass/docs/manage-user-roles/","lastPublished":"2025-01-23T23:35:31.880Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h2 id='Manage-user-roles'>Manage user roles</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This article highlights a new alerting feature that's natively available in Compass which is gradually rolling out to some Compass customers. It may not yet be visible or available on your site.</p></div></div></div></div></div></div></div></div><p data-renderer-start-pos='20'>Roles for operations in <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> are separate from other <a class='sc-gpHHfC prKHQ' href='https://developer.atlassian.com/cloud/compass/administration/understand-permission-policies-in-Compass/' title='https://developer.atlassian.com/cloud/compass/administration/understand-permission-policies-in-Compass/'>Compass permissions</a>.</p><h3 id='Member-roles'>Member roles</h3><p data-renderer-start-pos='106'>Teams are built up of users. A user can be a member of multiple teams. Even users that don't have a <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> license can be a member of a team that’s equipped to manage operations. Such users should be first invited to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>. Members may also be given specific roles on a team.</p><p data-renderer-start-pos='374'>For example, some users may be granted additional permissions to handle specific administrative tasks for the team (managing on-call schedules and escalations, etc.).</p><p data-renderer-start-pos='542'>This article is about how you can manage the roles of your team members that deal with operations. There are only two basic roles any member of your team can hold within the operations space: <strong>Team admin</strong> and <strong>User</strong>.</p><p data-renderer-start-pos='756'>Team admin members of your team that take this role can manage any kind of settings, configuration (schedule configuration, integration setup, etc.), and other users in the team. Anyone on the team can be a team admin—the role assignment can happen either when you’re setting up operations/alerting for your team (for example, you can make someone with access to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> a team admin at this step itself) or afterward too.</p><p data-renderer-start-pos='1174'>When added to a team, a <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> admin is assigned a team admin role by default.</p><p data-renderer-start-pos='1249'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> admins can also configure a team even if they are not a member of the team.</p><p data-renderer-start-pos='1328'>User Default users can only access the configurations that they're part of, and they can only access the alerts that they have permission for. In other words, default users can manage the settings that will only affect themselves.</p><p data-renderer-start-pos='1560'>Roles and permissions matrix Team admin and User are the two predefined member roles that <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> provides for your team. The following table lists the associated permissions for each role:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:340px'><col style='width:96px'><col style='width:138px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='1745'><strong>Activity</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='1757'><strong>Team admin</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='1771'><strong>User</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='1781'>Add or remove team members</p></td><td rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='1811'>x</p></td><td rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='1816'> </p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='1822'>Create/Edit/Delete routing rules of the team</p></td><td rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='1870'>x</p></td><td rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='1875'> </p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='1881'>Create/Edit/Delete escalations for the team</p></td><td rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='1928'>x</p></td><td rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='1933'> </p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='1939'>Create/Edit/Delete schedules for the team</p></td><td rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='1984'>x</p></td><td rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='1989'> </p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='1995'>Create/Edit/Delete integrations for the team</p></td><td rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='2043'>x</p></td><td rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='2048'> </p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='2054'>Access team's dashboard</p></td><td rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='2081'>x</p></td><td rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='2086'>x</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='2093'>Access escalations, schedules and integrations of the team</p></td><td rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='2155'>x</p></td><td rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='2160'>x</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='2167'>Access all alerts assigned to the team</p></td><td rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='2209'>x</p></td><td rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='2214'>x</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='401'><p data-renderer-start-pos='2221'>Integrations and on-call pages</p></td><td rowspan='1' colSpan='1' data-colwidth='114'><p data-renderer-start-pos='2255'>x</p></td><td rowspan='1' colSpan='1' data-colwidth='163'><p data-renderer-start-pos='2260'>x</p></td></tr></tbody></table></div></div><p data-renderer-start-pos='2269'>When a team admin that does not have an <strong>Edit configuration</strong> permission at a site level adds an escalation, schedule, or integration, the configuration is automatically assigned to the team they are admin for. Non-admin users typically only have read-only permissions on these pages.</p><h3 id='Custom-roles'>Custom roles</h3><p data-renderer-start-pos='2566'>In addition, <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> product admins can create custom roles for their team members. Custom roles are only supported by <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> Premium plan. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/compass/docs/change-product-plan/' title='https://support.atlassian.com/compass/docs/change-product-plan/'>How to change your product plan</a></p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2728'><strong>Before you begin</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='2746'>Make sure you’re a <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> product admin.</p></li><li><p data-renderer-start-pos='2785'><a class='sc-gpHHfC prKHQ' href='https://developer.atlassian.com/cloud/compass/operations/launch-team-operations/' title='https://developer.atlassian.com/cloud/compass/operations/launch-team-operations/'>Launch operations for your team</a></p></li></ul></div></div><p data-renderer-start-pos='2824'>To work with custom roles for your team:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2866'>In <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, go to <strong>Operations</strong></p></li><li><p data-renderer-start-pos='2892'>Select <strong>General configuration</strong>, then <strong>Role creation.</strong></p></li><li><p data-renderer-start-pos='2945'>Select<strong> Custom roles</strong> from the toggle.</p></li></ol><h3 id='Create-a-custom-role'>Create a custom role</h3><p data-renderer-start-pos='3009'>To create a custom role:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3035'>Select <strong>Create custom role</strong> at the top of the page.</p></li><li><p data-renderer-start-pos='3088'>Enter a name for the custom role into <strong>Role name</strong>.</p></li><li><p data-renderer-start-pos='3140'>Select the permissions you want to grant the members with this role and deselect permissions you don’t want your members to have. There are two groups of permissions, one for alerts and the other for access</p></li><li><p data-renderer-start-pos='3350'>Select <strong>Create</strong> to save the custom role.</p></li></ol><h3 id='Edit-a-custom-role'>Edit a custom role</h3><p data-renderer-start-pos='3414'>To edit a custom role:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3438'>Select the three dots menu on the right of the custom role and select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos='3517'>Change the permissions for the role as needed.</p></li><li><p data-renderer-start-pos='3567'>Select <strong>Update</strong>.</p></li></ol><h3 id='Delete-a-custom-role'>Delete a custom role</h3><p data-renderer-start-pos='3609'>To delete a custom role, select the three dots menu on the right of the custom role and select <strong>Delete</strong>. This action can’t be undone.</p><p data-renderer-start-pos='3742'>You can't delete a custom role if it’s still assigned to a user.</p><h3 id='Assign-a-custom-role'>Assign a custom role</h3><p data-renderer-start-pos='3830'>To assign custom roles to your team members:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3876'>In <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, go to <strong>Operations</strong>. </p></li><li><p data-renderer-start-pos='3904'>Select <strong>General configuration</strong>, then <strong>Role assignment</strong>.</p></li><li><p data-renderer-start-pos='3959'>Select the drop-down under the <strong>User role</strong> column and select a custom role as applicable.</p></li></ol></div></div></div></div>","confluencePageId":null},{"id":"5eymVFq0aqGmYDq9PUscQO","title":"Integrate an operations tool","description":"Product admins can select and connect Atlassian products and other operations tools to Compass.","url":"/compass/docs/integrate-an-operations-tool/","lastPublished":"2025-01-23T21:24:22.488Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h2 id='Integrate-an-operations-tool'>Integrate an operations tool</h2><p data-renderer-start-pos='30'><br><br></p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This article highlights a new alerting feature that's natively available in Compass which is gradually rolling out to some Compass customers. It may not yet be visible or available on your site.</p></div></div></div></div></div></div></div></div><div style='background:#FFFAE6' class='ak-editor-panel' data-panel-type='warning'><span style='color:#FF991F' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel warning'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='34'>We're building out the documentation for all <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> operations integrations still. In the meantime, you can reference the documentation for <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-service-management-cloud/docs/integrate-it-applications-and-tools/' title='https://support.atlassian.com/jira-service-management-cloud/docs/integrate-it-applications-and-tools/'>Jira Service Management</a>. The steps to configure operations integrations are largely the same between both products.</p></div></div><p data-renderer-start-pos='288'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> offers you the capability of integrating with a variety of IT tools and applications in a flexible and easy way. The integrations could be unidirectional (incoming or outgoing) or bidirectional (both incoming and outgoing). If an integration you’re interested in doesn't exist in our collection, our integrations team will evaluate and see if one can be built.</p><h3 id='Email-integration'>Email integration</h3><p data-renderer-start-pos='671'>By integrating with an application that can send emails, you can create <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> alerts and notify relevant people with just a few clicks. With powerful email parsing capabilities, you can create, acknowledge, close, and deduplicate alerts automatically via email. Learn more about integration <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-service-management-cloud/docs/integration-types/' title='https://support.atlassian.com/jira-service-management-cloud/docs/integration-types/'>types</a> and <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-service-management-cloud/docs/explore-integration-actions/' title='https://support.atlassian.com/jira-service-management-cloud/docs/explore-integration-actions/'>actions</a>.</p><h3 id='Web-API-and-libraries'>Web API and libraries</h3><p data-renderer-start-pos='1001'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> provides a simple JSON over HTTPS API so that any application can easily integrate with it. Using <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> Web API and the programming libraries, you can implement tools to automate tasks, create and close alerts, attach files, and synchronize comments in your preferred programming language.</p><h3 id='Integrate-operations-tools'>Integrate operations tools</h3><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='1318'>Before you begin</p><ul class='ak-ul'><li><p data-renderer-start-pos='1336'>Make sure you’re a <strong>team admin</strong></p></li><li><p data-renderer-start-pos='1369'>Launch Operations for your team.</p></li></ul></div></div><h3 id='Add-an-integration-to-a-team'>Add an integration to a team</h3><ol class='ak-ol'><li><p data-renderer-start-pos='1439'>On your team’s profile page, scroll to the <strong>Operations</strong> section and select <strong>Get started</strong>.</p></li><li><p data-renderer-start-pos='1528'>Select <strong>Integrations</strong> from the sidebar on the Operations page and select <strong>Add integration</strong>.</p></li><li><p data-renderer-start-pos='1619'>Run a search for the application or software you want to integrate with.</p></li><li><p data-renderer-start-pos='1695'>Fill in some important details for your integration:</p><ul class='ak-ul'><li><p data-renderer-start-pos='1749'><strong>Integration name</strong>: Name your integration to easily find it later.</p></li><li><p data-renderer-start-pos='1817'><strong>Assignee team</strong>: You can select a team to own this integration. It’s optional, so you can skip selecting an assignee team. Integrations that have no assignee team are automatically added to the list of integrations for your site. To access or add integrations at a site level, you must be an admin on that site.</p></li></ul></li><li><p data-renderer-start-pos='2134'>Select <strong>Continue</strong> to save the integration. It is <strong>OFF</strong> by default.</p></li></ol><p data-renderer-start-pos='2202'>You can configure your integration as per your team’s preferences later. Select <strong>Edit</strong> in <strong>Integration settings</strong> to change the name of the integration, assignee team, project, or notification preferences.</p><h3 id='Add-a-global-integration'>Add a global integration</h3><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2430'><strong>Before you begin</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='2448'>Make sure you’re a <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> admin</p></li><li><p data-renderer-start-pos='2478'>Launch Operations for the teams you want to create integration for. </p></li></ul></div></div><p data-renderer-start-pos='2554'>Global integrations are only available in Premium and Enterprise plans.</p><ol class='ak-ol'><li><p data-renderer-start-pos='2627'>In <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, select <strong>Operations</strong> from the top navigation bar.</p></li><li><p data-renderer-start-pos='2683'>Go to the <strong>General Configuration</strong> menu and select the <strong>Integrations</strong> tab. You’ll be able to view already created integrations of all teams on the <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> site, if available.</p></li><li><p data-renderer-start-pos='2850'>Select <strong>Add integration</strong>.</p></li><li><p data-renderer-start-pos='2877'>Run a search for the application or software you want to integrate with.</p></li><li><p data-renderer-start-pos='2953'>Fill in some important details for your integration:</p><ul class='ak-ul'><li><p data-renderer-start-pos='3007'><strong>Integration name</strong>: Name your integration to easily find it later.</p></li><li><p data-renderer-start-pos='3075'><strong>Assignee team</strong>: If you want this integration to be available at a site level, leave this unselected. If you select a team, the integration automatically goes into the list of integrations for that team.</p></li></ul></li><li><p data-renderer-start-pos='3284'>Select Continue to save the integration. It is <strong>OFF</strong> by default.</p></li></ol><p data-renderer-start-pos='3352'>You can configure your integration as per your preferences later. Select <strong>Edit</strong> in <strong>Integration settings</strong> to change the name of the integration, assignee team, project, or notification preferences.</p></div></div></div></div>","confluencePageId":null},{"id":"1QwTyzVFYG4HVg8rXM5mYD","title":"Show on-call information from incident management tools on a component","description":"Add on-call information, sourced from incident management tools, to your component.","url":"/compass/docs/show-on-call-information-from-incident-management-tools-on-a-component/","lastPublished":"2025-01-23T23:36:55.225Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h2 id='Show-on-call-information-from-incident-management-tools-on-a-component'>Show on-call information from incident management tools on a component</h2><p data-renderer-start-pos='72'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> supports any kind of links in the on-call section of a component’s details page. However, if you install an incident management tool like <a class='sc-gpHHfC prKHQ' href='https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Opsgenie/' title='https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Opsgenie/'>Opsgenie</a> or <a class='sc-gpHHfC prKHQ' href='https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-PagerDuty/' title='https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-PagerDuty/'>PagerDuty</a> and add the relevant link to a component, more detailed on-call information is shown.</p><p data-renderer-start-pos='321'>Add an on-call schedule from your incident management tool to show which responder is on-call, when they’re on-call until, who's next, and what escalation level the responder is.</p><p data-renderer-start-pos='501'><strong>Before you begin</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='519'>Ensure that you’re an admin on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> instance (you’ll need to install the app for the incident management tool you want to display on-call information from).</p></li><li><p data-renderer-start-pos='681'>Ensure that you’re an admin or account owner for the PagerDuty account you want to connect with <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>.</p></li><li><p data-renderer-start-pos='783'>If installing Opsgenie, ensure you're on an <strong>Essentials</strong> plan or higher. For PagerDuty, you'll need <strong>Professional</strong> tier or higher.</p></li></ul><h3 id='Install-the-incident-management-tool'>Install the incident management tool</h3><ol class='ak-ol'><li><p data-renderer-start-pos='953'>In <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, select <strong>Apps</strong> from the top navigation bar.</p></li><li><p data-renderer-start-pos='1003'>On the tile of the incident management tool you want to use, select <strong>Install</strong>. The app installs.</p></li><li><p data-renderer-start-pos='1101'>On the same tile, select <strong>Configure</strong>.</p></li><li><p data-renderer-start-pos='1140'>If you haven't already, authorize the app to access <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> on your behalf. Select <strong>Allow access</strong> and follow the on-screen instructions.</p><ul class='ak-ul'><li><p data-renderer-start-pos='1270'>This step appears only once on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span> instance for each app you install. So, if you've already authorized the app before, proceed to the next step.</p></li></ul></li><li><p data-renderer-start-pos='1425'>Generate an API key from the tool you're installing.</p><ul class='ak-ul'><li><p data-renderer-start-pos='1479'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/opsgenie/docs/api-key-management/' title='https://support.atlassian.com/opsgenie/docs/api-key-management/'>Learn how to generate an Opsgenie API key</a></p><ul class='ak-ul'><li><p data-renderer-start-pos='1522'>Ensure that your Opsgenie API key has the right permissions (read, create and update, and configuration access).</p></li></ul></li><li><p data-renderer-start-pos='1642'><a class='sc-gpHHfC prKHQ' href='https://support.pagerduty.com/docs/api-access-keys#generate-a-general-access-rest-api-key' title='https://support.pagerduty.com/docs/api-access-keys#generate-a-general-access-rest-api-key'>Learn how to generate a PagerDuty API key</a><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M11.031 7A1.03 1.03 0 0 0 10 8.036a1.05 1.05 0 0 0 1.044 1.045l3.121.014.014 3.121a1.05 1.05 0 0 0 1.045 1.044 1.03 1.03 0 0 0 1.036-1.035l-.019-4.161a1.053 1.053 0 0 0-1.045-1.045L11.035 7h-.004z'></path><path d='M13.364 8.292l-7.072 7.071a1.002 1.002 0 0 0 0 1.415c.39.39 1.024.39 1.415 0l7.071-7.071A1.002 1.002 0 0 0 14.071 8a1 1 0 0 0-.707.292z'></path></g></svg></span></span></span></span></span></p></li></ul></li><li><p data-renderer-start-pos='1692'>In <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, paste the API key from the incident management tool into the API key field.</p></li><li><p data-renderer-start-pos='1777'>Select <strong>Connect account</strong>.</p></li><li><p data-renderer-start-pos='1804'>Take note on what kind of link you’ll need to use on the component details page. This is the link you’ll add to your component’s details page in the next steps.</p></li></ol><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:186px'><col style='width:390px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='219'><p data-renderer-start-pos='1970'><strong>Incident management tool</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='459'><p data-renderer-start-pos='1998'><strong>Type of link to be pasted</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='219'><p data-renderer-start-pos='2029'>Opsgenie</p></td><td rowspan='1' colSpan='1' data-colwidth='459'><p data-renderer-start-pos='2041'>On-call schedule URL</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='219'><p data-renderer-start-pos='2067'>PagerDuty</p></td><td rowspan='1' colSpan='1' data-colwidth='459'><p data-renderer-start-pos='2080'>Service URL</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='219'><p data-renderer-start-pos='2097'>Other tools</p></td><td rowspan='1' colSpan='1' data-colwidth='459'><p data-renderer-start-pos='2112'>Any link, will display with chosen text only</p></td></tr></tbody></table></div></div><h3 id='Add-on-call-information-to-a-component'>Add on-call information to a component</h3><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2204'><strong>Install the incident management app</strong></p><p data-renderer-start-pos='2241'>Ensure the incident management tool is installed before taking these steps.</p></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='2320'>In <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, navigate to a component you want to connect to your incident management on-call information. On the component’s overview page, you’ll see the on-call section on the right side of the component’s details.</p></li><li><p data-renderer-start-pos='2533'>Select <strong>+ Add on-call link</strong></p></li><li><p data-renderer-start-pos='2562'>Paste the relevant link (note which kind of link in the table above) into the text field.</p></li><li><p data-renderer-start-pos='2655'>Optionally, enter link text to be displayed as the card’s title (Instead of 'Opsgenie' or ‘PagerDuty’ as the card title).</p></li><li><p data-renderer-start-pos='2780'>Select <strong>Add</strong>.</p></li></ol><p data-renderer-start-pos='2797'>Your on-call information is displayed from the incident management tool, or a link to your on-call information is displayed where users can go to see more information. If for some reason you encounter an error after adding a schedule, make sure you entered the right type of link according to the table above.</p><h4 id='Remove-on-call-information-from-a-component'>Remove on-call information from a component</h4><ol class='ak-ol'><li><p data-renderer-start-pos='3153'>In <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Compass</span></span></span>, navigate to a component you want to remove your incident management on-call information from. On the component’s details page, you’ll see the on-call section on the right side of the component’s details.</p></li><li><p data-renderer-start-pos='3366'>Select the remove icon (<span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M15.185 7.4l-3.184 3.185-3.186-3.186a.507.507 0 0 0-.712.003l-.7.701a.496.496 0 0 0-.004.712l3.185 3.184L7.4 15.185a.507.507 0 0 0 .004.712l.7.7c.206.207.516.2.712.004l3.186-3.185 3.184 3.185a.507.507 0 0 0 .712-.004l.701-.7a.496.496 0 0 0 .003-.712l-3.186-3.186 3.186-3.184a.507.507 0 0 0-.003-.712l-.7-.7a.508.508 0 0 0-.36-.153.5.5 0 0 0-.353.15z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span></span></span></span>) next to the on-call link information you want to remove.</p></li><li><p data-renderer-start-pos='3453'>Select <strong>Remove</strong> in the dialogue that opens to confirm.</p></li></ol><p data-renderer-start-pos='3511'>The on-call information no longer appears in the on-call card.</p></div></div></div></div>","confluencePageId":null},{"id":"36IndseLfwEglPwXs6pnhc","title":"Work with advanced integration settings","description":"Use advanced integration settings to get the most out of customizations for alerting.","url":"/compass/docs/work-with-advanced-integration-settings/","lastPublished":"2025-01-23T21:25:04.896Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h2 id='Work-with-advanced-integration-settings'>Work with advanced integration settings</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This article highlights a new alerting feature that's natively available in Compass which is gradually rolling out to some Compass customers. It may not yet be visible or available on your site.</p></div></div></div></div></div></div></div></div><h3 id='Advanced-settings-overview'>Advanced settings overview</h3><p data-renderer-start-pos='70'>With the advanced integration settings, you get the most customizations for alerting. You can define when the system should create an alert, execute a close action, automatically acknowledge an alert, or add a note. You can also parse out anything from your webhook data and use it dynamically to build your alert content.</p><p data-renderer-start-pos='394'>The rules execute in top-down order. The first matching rule executes first and it stops evaluating further rules. You can find the actions (Ignore, Create Alert, Close Alert, Add Note) in the <strong>Add rule</strong> dialog.</p><p data-renderer-start-pos='605'>The rules are responsible for processing the actions. Every time data lands on the endpoint (or email box), these rules are matched to the data in top-down order. Each of these rules has a <strong>filters</strong> section. </p><p data-renderer-start-pos='813'>The first rule matching your alert (with a top-down order) executes the action associated with it. The <strong>Alert properties</strong> section provides the details of that action. Your alert is created according to the template captured in the Alert properties section.</p><h3 id='Action-processing'>Action processing</h3><p data-renderer-start-pos='1088'>The advanced settings consist of many different alert scenarios. These scenarios are called “actions” and specify how and when alerts can be created, closed, or acknowledged. Compass provides default actions for every integration. You can customize them and add as many actions as you like. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-service-management-cloud/docs/explore-integration-actions/' title='https://support.atlassian.com/jira-service-management-cloud/docs/explore-integration-actions/'>Read more about actions.</a></p><h3 id='Action-filters'>Action filters</h3><p data-renderer-start-pos='1421'>Every action has a filter section. Compass processes every incoming data associated with your integration. Then it evaluates them against your integration's actions for execution. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-service-management-cloud/docs/work-with-alert-filters/' title='https://support.atlassian.com/jira-service-management-cloud/docs/work-with-alert-filters/'>Read more about filters.</a></p><h3 id='Alert-properties'>Alert properties</h3><p data-renderer-start-pos='1645'>The action executes according to the template and settings you capture in the alert properties section.</p></div></div></div></div>","confluencePageId":null},{"id":"2I4z3Bf9tGvXlxQTGj7vwk","title":"Set up operations for your team","description":"A few simple steps to get your team started with operations.","url":"/compass/docs/set-up-operations-for-your-team/","lastPublished":"2025-02-05T18:36:33.315Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h2 id='Set-up-operations-for-your-team'>Set up operations for your team</h2><h3 id='Set-up-operations'>Set up operations</h3><h4 id='Manage-team-admins'>Manage team admins </h4><p data-renderer-start-pos='73'>Add or change who on your team should manage on-call schedules and your alerting configuration. </p><h4 id='Add-integrations'>Add integrations </h4><ol class='ak-ol'><li><p data-renderer-start-pos='190'>Select <strong>Integrations</strong> > <strong>Add integration</strong>. </p></li><li><p data-renderer-start-pos='233'>Select your alerting tool from our list of integrations.  </p></li><li><p data-renderer-start-pos='295'>Fill in the details and configure the rules and actions.</p></li></ol><h4 id='Set-up-on-call-schedules'>Set up on-call schedules </h4><ol class='ak-ol'><li><p data-renderer-start-pos='384'>Select <strong>On-call </strong>> <strong>Add on-call schedule</strong>. </p></li><li><p data-renderer-start-pos='427'>Build your schedules with rotations, participants, and shift times. </p></li><li><p data-renderer-start-pos='499'>Add escalation policies and routing rules so the right people are notified at the right time.</p></li></ol><p data-renderer-start-pos='598'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/compass/docs/set-up-your-teams-operations/' title='https://support.atlassian.com/compass/docs/set-up-your-teams-operations/'>Read more about setting up operations</a></p></div></div></div></div>","confluencePageId":null}],"tableOfContents":[],"url":"/compass/docs/set-up-your-teams-operations/","metaDescription":"Manage your team's operational processes, like alerts and on-call schedules, in 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fill-rule="evenodd"><circle cx="5" cy="12" r="2"/><circle cx="12" cy="12" r="2"/><circle cx="19" cy="12" r="2"/></g></svg></span></div></li></ul></div><div class="header__nav--mobile"><ul class="header__nav-list"><li><div class="header__nav-item header__nav-item--icon header__nav-item--search-icon" role="button" tabindex="0" aria-label="Open search page"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Open search page"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M16.436 15.085l3.94 4.01a1 1 0 0 1-1.425 1.402l-3.938-4.006a7.5 7.5 0 1 1 1.423-1.406zM10.5 16a5.5 5.5 0 1 0 0-11 5.5 5.5 0 0 0 0 11z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></li><li><div class="header__nav-item account-btn-wrapper"><div class="account__login-btn"><a href="" data-testid="login-button">Sign in</a></div></div></li><li><div class="header__nav-item header__nav-item--icon" role="button" tabindex="0" aria-label="Open dropdown"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Open Dropdown"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><g fill="currentColor" fill-rule="evenodd"><circle cx="5" cy="12" r="2"/><circle cx="12" cy="12" r="2"/><circle cx="19" cy="12" r="2"/></g></svg></span></div></li></ul></div></div></div></header></div><div class="main-content-container flex-container margin-top-medium"><aside class=""><div class="pagetree-expander" data-testid="pagetree-expander" role="button" tabindex="0" aria-label="open page tree"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M7 7h10a1 1 0 0 1 0 2H7a1 1 0 1 1 0-2zm0 4h10a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2zm0 4h5a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><div class="pagetree pagetree--hidden" data-testid="pagetree"><div class="pagetree__inner"><div class="pagetree__context"><div data-testid="pagetree-back-arrow" class="pagetree__back-arrow" role="button" aria-label="close page tree" tabindex="0"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.414 11.5H18a1 1 0 0 1 0 2H8.414l3.793 3.793a1 1 0 0 1-1.414 1.414l-5.5-5.5a1 1 0 0 1 0-1.414l5.5-5.5a1 1 0 0 1 1.414 1.414L8.414 11.5z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><img class="pagetree__icon" src="https://images.ctfassets.net/zsv3d0ugroxu/3UAMHJdzO6e6NhYGD07Ugg/bf460d12761faed44a807bf7eb8a8c45/logo-light_Compass_mark_brand_RGB.svg" alt="Compass" height="40" width="40"/><div><a href="/compass/resources/" class="pagetree__title" data-testid="pagetree-title" data-event-container="pagetree" data-event-component="pagetreeTitle" data-track-event="clicked">Compass Cloud</a><p class="pagetree__subhead">Documentation</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/set-up-compass/" data-testid="atlas_link">Set up Compass</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/getting-started-with-compass/" data-testid="atlas_link">Getting started with Compass</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/what-is-compass/" data-testid="atlas_link">What is Compass?</a></li><li class="pagetree__item "><a href="/compass/docs/set-up-your-compass-site/" data-testid="atlas_link">Set up your Compass site</a></li><li class="pagetree__item "><a href="/compass/docs/learn-how-compass-works/" data-testid="atlas_link">Learn how Compass works</a></li><li class="pagetree__item "><a href="/compass/docs/understand-user-roles-in-compass/" data-testid="atlas_link">Understand user roles in Compass</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/build-your-software-catalog/" data-testid="atlas_link">Build your software catalog</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/what-are-components/" data-testid="atlas_link">What are components?</a></li><li class="pagetree__item "><a href="/compass/docs/search-the-component-catalog/" data-testid="atlas_link">Search the component catalog</a></li><li class="pagetree__item "><a href="/compass/docs/create-view-update-and-archive-components/" data-testid="atlas_link">Create, view, update, and archive components </a></li><li class="pagetree__item "><a href="/compass/docs/assign-a-component-owner/" data-testid="atlas_link">Assign a component owner</a></li><li class="pagetree__item "><a href="/compass/docs/add-component-details/" data-testid="atlas_link">Add component details</a></li><li class="pagetree__item "><a href="/compass/docs/what-are-templates/" data-testid="atlas_link">What are templates?</a></li><li class="pagetree__item "><a href="/compass/docs/create-a-template/" data-testid="atlas_link">Create a template</a></li><li class="pagetree__item "><a href="/compass/docs/use-a-template/" data-testid="atlas_link">Use a template</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/use-compass-with-other-atlassian-products/" data-testid="atlas_link">Use Compass with other Atlassian products</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/link-jira-issues-to-components/" data-testid="atlas_link">Link Jira issues to components</a></li><li class="pagetree__item "><a href="/compass/docs/sync-components-with-jira-service-management/" data-testid="atlas_link">Sync components with Jira Service Management</a></li><li class="pagetree__item "><a href="/compass/docs/add-jira-issues-to-compass-scorecards/" data-testid="atlas_link">Add Jira issues to Compass scorecards</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-bitbucket-cloud/" data-testid="atlas_link">Integrate Compass with Bitbucket Cloud</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-opsgenie/" data-testid="atlas_link">Integrate Compass with Opsgenie</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-statuspage/" data-testid="atlas_link">Integrate Compass with Statuspage</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/use-compass-with-other-applications/" data-testid="atlas_link">Use Compass with other applications</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-circleci/" data-testid="atlas_link">Integrate Compass with CircleCI</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-github/" data-testid="atlas_link">Integrate Compass with GitHub</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-gitlab/" data-testid="atlas_link">Integrate Compass with GitLab</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-new-relic/" data-testid="atlas_link">Integrate Compass with New Relic</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-pagerduty/" data-testid="atlas_link">Integrate Compass with PagerDuty</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-sentry/" data-testid="atlas_link">Integrate Compass with Sentry</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-slack/" data-testid="atlas_link">Integrate Compass with Slack</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-snyk/" data-testid="atlas_link">Integrate Compass with Snyk</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-compass-with-swagger-ui/" data-testid="atlas_link">Integrate Compass with Swagger UI</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/import-data-from-other-tools/" data-testid="atlas_link">Import data from other tools</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/get-data-from-your-toolchain/" data-testid="atlas_link">Get data from your toolchain</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/create-and-use-incoming-webhooks/" data-testid="atlas_link">Create and use incoming webhooks</a></li><li class="pagetree__item "><a href="/compass/docs/delete-incoming-webhooks/" data-testid="atlas_link">Delete incoming webhooks</a></li><li class="pagetree__item "><a href="/compass/docs/configure-incoming-webhooks/" data-testid="atlas_link">Configure incoming webhooks</a></li><li class="pagetree__item "><a href="/compass/docs/what-are-component-metrics/" data-testid="atlas_link">What are component metrics? </a></li><li class="pagetree__item "><a href="/compass/docs/create-components-metrics/" data-testid="atlas_link">Create components metrics</a></li><li class="pagetree__item "><a href="/compass/docs/connect-view-and-disconnect-component-metrics/" data-testid="atlas_link">Connect, view, and disconnect component metrics</a></li><li class="pagetree__item "><a href="/compass/docs/get-metrics-from-integrated-tools/" data-testid="atlas_link">Get metrics from integrated tools</a></li><li class="pagetree__item "><a href="/compass/docs/what-are-derived-metrics/" data-testid="atlas_link">What are derived metrics?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/import-components-into-your-catalog/" data-testid="atlas_link">Import components into your catalog</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/import-components-from-bitbucket-cloud/" data-testid="atlas_link">Import components from Bitbucket Cloud</a></li><li class="pagetree__item "><a href="/compass/docs/import-components-from-github/" data-testid="atlas_link">Import components from GitHub</a></li><li class="pagetree__item "><a href="/compass/docs/import-components-from-gitlab/" data-testid="atlas_link">Import components from GitLab</a></li><li class="pagetree__item "><a href="/compass/docs/import-components-from-jira-service-management/" data-testid="atlas_link">Import components from Jira Service Management</a></li><li class="pagetree__item "><a href="/compass/docs/import-components-from-repositories-linked-to-jira/" data-testid="atlas_link">Import components from repositories linked to Jira</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/maintain-components-your-team-owns/" data-testid="atlas_link">Maintain components your team owns</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/manage-components-and-dependencies/" data-testid="atlas_link">Manage components and dependencies</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/maintain-components/" data-testid="atlas_link">Maintain components</a></li><li class="pagetree__item "><a href="/compass/docs/manage-your-component-catalog/" data-testid="atlas_link">Manage your component catalog</a></li><li class="pagetree__item "><a href="/compass/docs/manage-component-types/" data-testid="atlas_link">Manage component types</a></li><li class="pagetree__item "><a href="/compass/docs/announce-component-changes/" data-testid="atlas_link">Announce component changes</a></li><li class="pagetree__item "><a href="/compass/docs/add-component-dependencies/" data-testid="atlas_link">Add component dependencies</a></li><li class="pagetree__item "><a href="/compass/docs/set-component-tiers/" data-testid="atlas_link">Set component tiers</a></li><li class="pagetree__item "><a href="/compass/docs/centralize-developer-documentation/" data-testid="atlas_link">Centralize developer documentation</a></li><li class="pagetree__item "><a href="/compass/docs/manage-api-specifications/" data-testid="atlas_link">Manage API specifications</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/manage-and-administer-compass/" data-testid="atlas_link">Manage and administer Compass</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/administer-compass-for-your-company/" data-testid="atlas_link">Administer Compass for your company</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/change-product-plan/" data-testid="atlas_link">Change product plan</a></li><li class="pagetree__item "><a href="/compass/docs/manage-users-and-their-product-access/" data-testid="atlas_link">Manage users and their product access</a></li><li class="pagetree__item "><a href="/compass/docs/manage-custom-fields/" data-testid="atlas_link">Manage custom fields</a></li><li class="pagetree__item "><a href="/compass/docs/view-compass-audit-logs-in-atlassian-administration/" data-testid="atlas_link">View Compass audit logs in Atlassian Administration</a></li><li class="pagetree__item "><a href="/compass/docs/enable-pending-components/" data-testid="atlas_link">Enable pending components</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/understand-user-roles-and-permission-policies/" data-testid="atlas_link">Understand user roles and permission policies</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/how-do-compass-permissions-work/" data-testid="atlas_link">How do Compass permissions work?</a></li><li class="pagetree__item "><a href="/compass/docs/select-a-permission-policy/" data-testid="atlas_link">Select a permission policy</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/set-standards-for-component-health/" data-testid="atlas_link">Set standards for component health</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/understand-how-scorecards-work/" data-testid="atlas_link">Understand how scorecards work</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/what-are-scorecards/" data-testid="atlas_link">What are scorecards?</a></li><li class="pagetree__item "><a href="/compass/docs/create-and-apply-scorecards/" data-testid="atlas_link">Create, publish, and delete scorecards</a></li><li class="pagetree__item "><a href="/compass/docs/apply-or-remove-scorecards/" data-testid="atlas_link">Apply or remove scorecards</a></li><li class="pagetree__item "><a href="/compass/docs/understand-methods-for-applying-scorecards/" data-testid="atlas_link">Understand methods for applying scorecards</a></li><li class="pagetree__item "><a href="/compass/docs/view-and-update-a-components-score/" data-testid="atlas_link">View and update a component's score</a></li><li class="pagetree__item "><a href="/compass/docs/use-custom-fields-with-scorecards/" data-testid="atlas_link">Use custom fields with scorecards</a></li><li class="pagetree__item "><a href="/compass/docs/use-metrics-with-scorecards/" data-testid="atlas_link">Use metrics with scorecards</a></li><li class="pagetree__item "><a href="/compass/docs/understand-component-health/" data-testid="atlas_link">Understand component health</a></li></ul></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/build-teams-and-operational-practices/" data-testid="atlas_link">Build teams and operational practices</a><ul class="pagetree__list false"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/create-and-manage-teams/" data-testid="atlas_link">Create and manage teams</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/create-or-find-teams/" data-testid="atlas_link">Create or find teams</a></li><li class="pagetree__item "><a href="/compass/docs/monitor-your-team-dashboard/" data-testid="atlas_link">Monitor your team dashboard</a></li><li class="pagetree__item "><a href="/compass/docs/what-is-the-developer-experience-dashboard/" data-testid="atlas_link">What is the developer experience dashboard?</a></li></ul></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/set-up-your-teams-operations/" data-testid="atlas_link">Set up your team's operations</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/compass/docs/set-up-team-operations/" data-testid="atlas_link">Set up team operations</a></li><li class="pagetree__item "><a href="/compass/docs/add-a-new-call-routing/" data-testid="atlas_link">Add a new call routing</a></li><li class="pagetree__item "><a href="/compass/docs/add-contact-methods/" data-testid="atlas_link">Add contact methods</a></li><li class="pagetree__item "><a href="/compass/docs/manage-user-roles/" data-testid="atlas_link">Manage user roles</a></li><li class="pagetree__item "><a href="/compass/docs/integrate-an-operations-tool/" data-testid="atlas_link">Integrate an operations tool</a></li><li class="pagetree__item "><a href="/compass/docs/show-on-call-information-from-incident-management-tools-on-a-component/" data-testid="atlas_link">Show on-call information from incident management tools on a component</a></li><li class="pagetree__item "><a href="/compass/docs/work-with-advanced-integration-settings/" data-testid="atlas_link">Work with advanced integration settings</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/compass/docs/manage-alerts-and-on-call-schedules/" data-testid="atlas_link">Manage alerts and on-call schedules</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/compass/docs/how-alerts-are-created/" data-testid="atlas_link">How alerts are created</a></li><li class="pagetree__item "><a href="/compass/docs/manage-alert-notifications/" data-testid="atlas_link">Manage alert notifications</a></li><li class="pagetree__item "><a href="/compass/docs/create-incidents-with-alerts/" data-testid="atlas_link">Create incidents with alerts</a></li><li class="pagetree__item "><a href="/compass/docs/what-is-the-heartbeats-feature/" data-testid="atlas_link">What is the heartbeats feature?</a></li><li class="pagetree__item "><a href="/compass/docs/how-on-call-schedules-work/" data-testid="atlas_link">How on-call schedules work</a></li><li class="pagetree__item "><a href="/compass/docs/manage-an-escalation-policy/" data-testid="atlas_link">Manage an escalation policy</a></li><li class="pagetree__item "><a href="/compass/docs/override-an-on-call-schedule/" data-testid="atlas_link">Override an on-call schedule</a></li><li class="pagetree__item "><a href="/compass/docs/view-reports-of-operations/" data-testid="atlas_link">View reports of operations</a></li></ul></li></ul></li></ul></div></div></aside><main class="topic-set__container"><div class="topic-set__sub-header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 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style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Resources</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/compass/docs/build-teams-and-operational-practices/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Build teams and operational practices</span></span></a></div></div></div><div data-testid="deploy-select" class="deploy-select"><div class="sc-eNQAEJ jLISGl"></div></div></div><div class="topic-set__sub-content margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Set up your team's operations</h1></div><div class="topic-set__body" data-testid="topic_set_body"><div data-testid="topic-card" class="cards margin-top-medium "><ul class="cards__inner"><li data-testid="card_item" class="cards__item "><article><a href="/compass/docs/set-up-team-operations/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Set up team operations</p></div></header><p class="cards__body margin-top-small">Activate operations in Compass, so your teams can respond to alerts and proactively plan on-call rotations.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-dxgOiQ gPvoGh" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/compass/docs/add-a-new-call-routing/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Add a new call routing</p></div></header><p class="cards__body margin-top-small">Turn on and add call routing in Compass so the right team member receives incoming calls via Twilio.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-dxgOiQ gPvoGh" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/compass/docs/add-contact-methods/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Add contact methods</p></div></header><p class="cards__body margin-top-small">Empower your team members to add and activate contact methods that are right for them.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-dxgOiQ gPvoGh" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/compass/docs/manage-user-roles/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Manage user roles</p></div></header><p class="cards__body margin-top-small">Learn about team admins, user roles, and how to create a custom role, to determine what's best for your team operations.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-dxgOiQ gPvoGh" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/compass/docs/integrate-an-operations-tool/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Integrate an operations tool</p></div></header><p class="cards__body margin-top-small">Product admins can select and connect Atlassian products and other operations tools to Compass.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-dxgOiQ gPvoGh" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/compass/docs/show-on-call-information-from-incident-management-tools-on-a-component/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Show on-call information from incident management tools on a component</p></div></header><p class="cards__body margin-top-small">Add on-call information, sourced from incident management tools, to your component.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-dxgOiQ gPvoGh" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/compass/docs/work-with-advanced-integration-settings/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Work with advanced integration settings</p></div></header><p class="cards__body margin-top-small">Use advanced integration settings to get the most out of customizations for alerting.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-dxgOiQ gPvoGh" spacing="default" tabindex="-1" type="button"><span 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