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Dupaco Use Case & Review - IPinfo.io
<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no, user-scalable=no"/><title>Dupaco Use Case & Review - IPinfo.io</title><meta name="description" content="Dupaco needed to decrease fraudulent financial transactions and member alert fatigue. Here’s how they did it."/><link rel="canonical" href="https://ipinfo.io/customers/dupaco"/><meta property="og:url" content="https://ipinfo.io/customers/dupaco"/><meta property="og:type" content="website"/><meta property="og:title" content="Dupaco Use Case & Review"/><meta property="og:description" content="Dupaco needed to decrease fraudulent financial transactions and member alert fatigue. Here’s how they did it."/><meta property="og:image" content="https://ipinfo.io/static/images/og_logo.png"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@ipinfo"/><meta name="twitter:title" content="Dupaco Use Case & Review - IPinfo.io"/><meta name="twitter:image" content="https://ipinfo.io/static/images/og_logo.png"/><meta name="twitter:description" content="Dupaco needed to decrease fraudulent financial transactions and member alert fatigue. Here’s how they did it."/><script type="application/ld+json">[{"@context":"https://schema.org","@type":"Organization","url":"https://ipinfo.io","logo":"https://ipinfo.io/static/images/og_logo.png"},{"@context":"https://www.schema.org","@type":"Article","headline":"How Dupaco decreases financial fraud with IPinfo","url":"https://ipinfo.io/customers/dupaco","image":"https://ipinfo.io/static/images/layout/logo.svg","description":"Dupaco needed to decrease fraudulent financial transactions and member alert fatigue. Here’s how they did it.","articleBody":"Dupaco Community Credit Union is a not-for-profit, member-owned financial cooperative headquartered in Dubuque, Iowa. It is dedicated to the financial well-being of its members and specializes in personalized financial counseling, money advice, and education. It offers savings, loans, investments, insurance, and wealth management products for individuals and businesses. Dupaco serves residents in 118 counties throughout Iowa, northwest Illinois, and southwest Wisconsin.","mainEntityOfPage":"https://ipinfo.io/customers/dupaco","datePublished":"01 September 2022","dateModified":"01 September 2022","author":{"@type":"Person","name":"Kevin Cray"},"publisher":{"@type":"Organization","name":"IPinfo","legalName":"IPinfo Inc.","logo":{"@type":"ImageObject","url":"https://ipinfo.io/static/images/layout/logo.svg","width":"150"}}}]</script><meta name="next-head-count" content="16"/><meta charSet="utf-8"/><meta name="apple-itunes-app" content="app-id=917634022"/><link rel="manifest" href="https://cdn.ipinfo.io/static/manifest.json"/><link rel="icon" sizes="48x48" href="https://cdn.ipinfo.io/static/deviceicons/android-icon-48x48.png"/><link rel="icon" sizes="96x96" href="https://cdn.ipinfo.io/static/deviceicons/android-icon-96x96.png"/><link rel="icon" sizes="192x192" href="https://cdn.ipinfo.io/static/deviceicons/android-icon-192x192.png"/><link rel="apple-touch-icon-precomposed" href="https://cdn.ipinfo.io/static/deviceicons/apple-icon-precomposed.png"/><link rel="icon" href="/favicon.ico" sizes="any"/><link rel="stylesheet" media="all" data-href="https://use.typekit.net/qls3unz.css"/><link rel="stylesheet" data-href="https://fonts.googleapis.com/icon?family=Material+Icons%7CMaterial+Icons+Outlined"/><link rel="preload" href="https://website-cdn.ipinfo.io/_next/static/css/92cc48ab165cd8b6.css" as="style"/><link rel="stylesheet" href="https://website-cdn.ipinfo.io/_next/static/css/92cc48ab165cd8b6.css" data-n-g=""/><noscript data-n-css=""></noscript><script defer="" nomodule="" src="https://website-cdn.ipinfo.io/_next/static/chunks/polyfills-42372ed130431b0a.js"></script><script src="https://website-cdn.ipinfo.io/_next/static/chunks/webpack-6513bf5296b2830b.js" defer=""></script><script src="https://website-cdn.ipinfo.io/_next/static/chunks/framework-aa372710a8ef8c81.js" defer=""></script><script src="https://website-cdn.ipinfo.io/_next/static/chunks/main-752282ff6ea37f49.js" defer=""></script><script src="https://website-cdn.ipinfo.io/_next/static/chunks/pages/_app-aef07bb291c8fd73.js" defer=""></script><script src="https://website-cdn.ipinfo.io/_next/static/chunks/3922-0774fa125ca2c127.js" defer=""></script><script src="https://website-cdn.ipinfo.io/_next/static/chunks/pages/customers/%5Bid%5D-da74d07ef8096bbd.js" defer=""></script><script src="https://website-cdn.ipinfo.io/_next/static/sha-1eca43b/_buildManifest.js" defer=""></script><script src="https://website-cdn.ipinfo.io/_next/static/sha-1eca43b/_ssgManifest.js" defer=""></script><link rel="stylesheet" href="https://use.typekit.net/qls3unz.css"/><link rel="stylesheet" href="https://fonts.googleapis.com/icon?family=Material+Icons%7CMaterial+Icons+Outlined"/></head><body class="font-sans"><div id="__next"><div class="text-charcoal-blue-primary"><div class="bg-white"><header class="relative py-px top-0 z-navigation bg-white lg:bg-white-08 sm:backdrop-filter sm:backdrop-blur border-b border-gray-100 sticky"><nav class="container py-3 md:py-4 flex items-center justify-between"><a class="py-1 mr-5" href="/"><img alt="IPinfo - 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Comprehensive IP address data, IP geolocation API and database" loading="lazy" width="62" height="79" decoding="async" data-nimg="1" class="size-6" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/pin-positive.a4f95939.svg"/> My IP ↗</a><span class="font-bold">or</span><form class="space-y-4 sm:space-y-0 sm:space-x-4 sm:flex items-stretch w-96"><label class="block text-base text-charcoal-blue-primary font-bold w-full"><div></div><div class="relative w-full"><input name="search" type="text" placeholder="e.g: 8.8.8.8 or AS13335" required="" class="border rounded px-2.5 py-2 font-semibold light-placeholder w-full focus:outline-none focus:ring focus:ring-bali-hai-02 disabled:bg-charcoal-blue-10 disabled:border-charcoal-blue-30 disabled:text-charcoal-blue-30 border-bali-hai-primary text-charcoal-blue-primary pl-9"/><span></span></div></label><button class="transition rounded-3px outline-none inline-flex items-center justify-center gap-1 body-p-semibold relative px-5 py-[9px] bg-blue-primary text-white hover:bg-blue-06 w-full sm:w-auto false" type="submit" href="" target="_self"><span class="flex justify-center items-center gap-1 false">Search</span></button></form></div><div data-page-type="" class="py-12 container "><div><section class="pb-10 md:pb-10"><img alt="Dupaco" loading="lazy" width="160" height="49" decoding="async" data-nimg="1" class="mb-6 h-12 w-auto" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/dupaco.3da0717c.svg"/><span class="block heading-uc text-gray-500 uppercase tracking-widest inline-block mb-4">💰 FinTech</span><h1 class="heading-h1">Financial Technology: How Dupaco decreases financial fraud with IPinfo</h1><h2 class="subheading-sm mt-4">Dupaco needed to decrease fraudulent financial transactions and member alert fatigue. Here’s how they did it.</h2></section><section class="py-8"><div class="bg-charcoal-blue-03 rounded p-6 md:p-12 space-y-4"><span class="block heading-uc text-gray-500 uppercase tracking-widest inline-block ">📈 Market position</span><h3 class="heading-h3">About <!-- -->Dupaco</h3><h4 class="subheading-sm max-w-5xl">Dupaco was founded in 1948 by ten Dubuque Packing Company employees. Membership has grown to almost 151,000 with assets of nearly $2.8 billion. It has more than 650 employees and 22 branch office locations. Dupaco is a Community Development Financial Institution (CDFI). It is a Forbes Best-in-State Credit Union and a Des Moines Register Top Workplace. Additionally, Dupaco specializes in financial education and incentivized savings. They give members a second chance, teach them how to improve their financial situation, and prepare for the future with savings.</h4><ul class="block w-full space-x-7 flex items-center justify-start pt-4"><li><a href="https://twitter.com/dupaco" target="_blank" rel="noreferrer"><img alt="twitter" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/x-light.5e18e52f.svg"/></a></li><li><a href="https://www.linkedin.com/company/dupaco-community-credit-union" target="_blank" rel="noreferrer"><img alt="linkedin" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/linkedin.631676d5.svg"/></a></li><li><a href="https://www.dupaco.com/" target="_blank" rel="noreferrer"><img alt="website" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/link.69d6bda7.svg"/></a></li></ul></div></section><section class="pt-6 pb-6 md:pb-16 space-y-6"><div class="space-y-3 lg:space-y-0 lg:flex lg:items-center lg:justify-between"><ul class="flex-1 grid grid-cols-2 lg:grid-cols-4 gap-3 lg:gap-6"><li><div class="h-full flex flex-col items-center justify-start lg:items-start space-y-2 border rounded py-6 px-4 lg:p-8"><span></span><span class="body-p">Client</span><h6 class="heading-h6 text-center lg:text-left">Kevin Cray</h6></div></li><li><div class="h-full flex flex-col items-center justify-start lg:items-start space-y-2 border rounded py-6 px-4 lg:p-8"><span></span><span class="body-p">Customer Since</span><h6 class="heading-h6 text-center lg:text-left">2022</h6></div></li><li><div class="h-full flex flex-col items-center justify-start lg:items-start space-y-2 border rounded py-6 px-4 lg:p-8"><span></span><span class="body-p">Company</span><h6 class="heading-h6 text-center lg:text-left">Dupaco Community Credit Union</h6></div></li><li><div class="h-full flex flex-col items-center justify-start lg:items-start space-y-2 border rounded py-6 px-4 lg:p-8"><span></span><span class="body-p">APIs used</span><h6 class="heading-h6 text-center lg:text-left">Geolocation, Mobile Carrier</h6></div></li></ul></div></section><div class="grid grid-cols-1 lg:grid-cols-12 gap-x-8 py-12"><div class="hidden lg:block relative hidden lg:col-span-3"><div class="sticky top-24"><div class="bg-white border border-charcoal-blue-10 rounded w-full"><a href="#problem"><div class=" cursor-pointer rounded flex justify-between items-center py-3 px-6 transition-colors duration-150"><div class="flex items-center"><h3 class="w-9 text-center heading-h3 text-charcoal-blue-30 transition-colors duration-150">01</h3><h5 class="pl-2 heading-h5 text-charcoal-blue-70 transition-colors duration-150">The problem</h5></div><span></span></div></a><a href="#process"><div class=" cursor-pointer rounded flex justify-between items-center py-3 px-6 transition-colors duration-150"><div class="flex items-center"><h3 class="w-9 text-center heading-h3 text-charcoal-blue-30 transition-colors duration-150">02</h3><h5 class="pl-2 heading-h5 text-charcoal-blue-70 transition-colors duration-150">The process</h5></div><span></span></div></a><a href="#solution"><div class=" cursor-pointer rounded flex justify-between items-center py-3 px-6 transition-colors duration-150"><div class="flex items-center"><h3 class="w-9 text-center heading-h3 text-charcoal-blue-30 transition-colors duration-150">03</h3><h5 class="pl-2 heading-h5 text-charcoal-blue-70 transition-colors duration-150">The solution</h5></div><span></span></div></a><a href="#result"><div class=" cursor-pointer rounded flex justify-between items-center py-3 px-6 transition-colors duration-150"><div class="flex items-center"><h3 class="w-9 text-center heading-h3 text-charcoal-blue-30 transition-colors duration-150">04</h3><h5 class="pl-2 heading-h5 text-charcoal-blue-70 transition-colors duration-150">The result</h5></div><span></span></div></a></div></div></div><section class="lg:col-span-9 space-y-14"><div class="pb-16 border-b last:border-transparent"><a class="block relative invisible -top-32" id="problem"></a><div><div class="space-y-4"><span class="block heading-uc text-gray-500 uppercase tracking-widest inline-block ">🤔 The problem</span><h3 class="heading-h2"> Financial fraud is on the rise</h3><div><p class="subheading-sm pr-4 whitespace-pre-wrap">Banking and financial fraud are accelerating. Dupaco, like most financial institutions, is facing fraud head-on. They’ve employed a variety of fraud prevention methods, fraud risk assessments, AI-powered intelligence, and more.</p></div><div><p class="subheading-sm pr-4 whitespace-pre-wrap">But for Dupaco, the strength of its institution comes from educated and empowered credit-union members. However, a combination of member alert fatigue and ignored notifications prevented Dupaco users from staying a step ahead of bad actors.</p></div><div><p class="subheading-sm pr-4 whitespace-pre-wrap">Additionally, as fraud has increased over the years, Dupaco was determined to provide its members with as much information as possible to encourage the early detection of suspicious behavior. This includes providing the geolocation to the member via a text or email alert whenever an important action occurs within their account. These events include account logins, money transfers, password changes, email changes, and more.</p></div></div></div></div><div class="pb-16 border-b last:border-transparent"><a class="block relative invisible -top-32" id="process"></a><div><div class="space-y-4"><span class="block heading-uc text-gray-500 uppercase tracking-widest inline-block ">⏳ The process</span><h3 class="heading-h2">Finding the right IP address provider</h3><div><p class="subheading-sm pr-4 whitespace-pre-wrap">Since Dupaco is a financial institution, they’re a primary target for malicious behavior. It's their responsibility to prevent theft, fraud, and sensitive data from falling into the wrong hands.</p></div><div><p class="subheading-sm pr-4 whitespace-pre-wrap">They heard about IPinfo because an employee in the IT department formerly worked with IPinfo’s data and API in another organization. From there, Dupaco’s CIO reviewed IPinfo and was confident in the security, data accuracy, and value.</p></div><div></div><div class="space-y-3 subheading-sm whitespace-pre-wrap"><p>Ultimately, they chose IPinfo’s data for these reasons:</p><ul class="list-disc list-inside space-y-3"><li class="flex items-start space-x-3"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="mt-0.5" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/blue_check.d118dbca.svg"/><span class="subheading-sm">Accurate data</span></li><li class="flex items-start space-x-3"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="mt-0.5" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/blue_check.d118dbca.svg"/><span class="subheading-sm">Excellent API documentation which allowed effortless data integration</span></li><li class="flex items-start space-x-3"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="mt-0.5" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/blue_check.d118dbca.svg"/><span class="subheading-sm">Very responsive support team</span></li><li class="flex items-start space-x-3"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="mt-0.5" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/blue_check.d118dbca.svg"/><span class="subheading-sm">IPinfo's reputation and reliability</span></li></ul></div><div class="pt-5 space-y-5 "><img alt="" loading="lazy" width="51" height="39" decoding="async" data-nimg="1" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/quote-red.08e57a6d.svg"/><p class="body-p pr-12 sm:pr-0">"<!-- -->As a financial institution, we're a target for all sorts of bad actors. Dupaco is cautious about adding 3rd party solutions into our existing environment. We must ensure all partners are security-focused and that their product will enrich the lives of our members. After reviewing IPinfo, we were confident in the security, data quality, and the value IPinfo provided for financial fraud prevention.<!-- -->"</p><div class="flex items-center space-x-4"><img alt="Kevin Cray" loading="lazy" width="58" height="58" decoding="async" data-nimg="1" class="h-12 w-12 rounded-full" style="color:transparent" src="https://website-cdn.ipinfo.io/_next/static/media/kevin-cray.2c08298f.png"/><div class="flex flex-col"><h6 class="heading-h6">Kevin Cray</h6><span class="body-p-sm">Software Development Supervisor, Dupaco Community Credit Union</span></div></div></div></div></div></div><div class="pb-16 border-b last:border-transparent"><a class="block relative invisible -top-32" id="solution"></a><div><div class="space-y-4"><span class="block heading-uc text-gray-500 uppercase tracking-widest inline-block ">🔬 The solution</span><h3 class="heading-h2">Empowering members with geolocation and mobile carrier data</h3><div><div><h5 class="heading-h5 mb-2">Geolocation data: Prevent fraud with better alerts</h5><p class="subheading-sm pr-4 whitespace-pre-wrap">Dupaco uses IPinfo to pinpoint locations in every alert members receive. Fraudulent logins rarely, if ever, happen in the same location of the account holder. That’s why Dupaco added this preventative measure.</p><p class="subheading-sm pr-4 whitespace-pre-wrap">Now, whenever account-specific information changes - email, street address, account name, password - Dupaco communicates the geolocation where those changes occurred. As a result, members can quickly recognize suspicious logins and notify Dupaco’s member support team.</p></div></div><div><div><h5 class="heading-h5 mb-2">Mobile carrier data: Improve support and confidence for mobile users</h5><p class="subheading-sm pr-4 whitespace-pre-wrap">Additionally, Dupaco uses mobile carrier data to improve support and confidence among members. For instance, when users call about not getting an alert notification, the support team can use mobile carrier data to see if other Dupaco members are reporting similar issues that might be related to carriers.</p><p class="subheading-sm pr-4 whitespace-pre-wrap">Dupaco also uses mobile carrier data to detect the most common carriers used by their members. By way of illustration, say 60 percent of members have Verizon and these users report delayed alerts. Dupaco can send an email notifying members that transaction alerts may be delayed for those using Verizon.</p><p class="subheading-sm pr-4 whitespace-pre-wrap">This can prevent undue distress among members if there's a carrier issue (i.e. if US Cellular members experience a delay and can’t immediately get a login code by text message). In other words, Dupaco uses Mobile Carrier data to give its members confidence and make sure users can always access their funds.</p><p class="subheading-sm pr-4 whitespace-pre-wrap">Suffice it to say, Dupaco uses Mobile Carrier data in many innovative ways to improve users’ experiences and member service.</p></div></div></div></div></div><div class="pb-16 border-b last:border-transparent"><a class="block relative invisible -top-32" id="result"></a><div><div class="space-y-4"><span class="block heading-uc text-gray-500 uppercase tracking-widest inline-block ">🎉 The result</span><h3 class="heading-h2">Dupaco is preventing more fraudulent actions</h3><div><p class="subheading-sm pr-4 whitespace-pre-wrap">Dupaco rolled out these new features in May 2022. Very soon after, they began receiving more member calls about suspicious account activity. By empowering their members with more information, they’ve been able to thwart countless fraudulent actions, such as stopping in-progress wire transfers before completion.</p></div><div><p class="subheading-sm pr-4 whitespace-pre-wrap">Dupaco decreased alert fatigue among its members and decreased fraud by using IP address data to improve account security.</p></div></div></div></div></section></div></div><section class="px-3 pt-16"><div class="bg-gray-800 rounded py-6 px-7 flex flex-col space-y-5 md:space-y-0 md:flex-row items-center justify-center md:justify-between "><div class="space-y-3"><h4 class="text-white heading-h3">Get started with IPinfo</h4></div><div class="flex flex-col space-y-5 sm:flex-row sm:items-center sm:space-x-5 sm:space-y-0 text-white"><a class="transition rounded-3px outline-none inline-flex items-center justify-center gap-1 body-p-semibold relative px-5 py-[9px] bg-blue-primary text-white hover:bg-blue-06 false" target="_self" href="/signup"><span class="flex 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Policy</a></li></ul></div></div></footer></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"story":{"name":"Dupaco","seo":{"title":"Dupaco Use Case \u0026 Review","description":"Dupaco needed to decrease fraudulent financial transactions and member alert fatigue. 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It is a Forbes Best-in-State Credit Union and a Des Moines Register Top Workplace. Additionally, Dupaco specializes in financial education and incentivized savings. They give members a second chance, teach them how to improve their financial situation, and prepare for the future with savings.","socialLinks":[{"type":"twitter","url":"https://twitter.com/dupaco"},{"type":"linkedin","url":"https://www.linkedin.com/company/dupaco-community-credit-union"},{"type":"website","url":"https://www.dupaco.com/"}]},"videoAndInfos":{"cards":[{"type":"Client","label":"Kevin Cray"},{"type":"Customer Since","label":"2022"},{"type":"Company","label":"Dupaco Community Credit Union"},{"type":"APIs used","label":"Geolocation, Mobile Carrier"}]},"caseStudies":[{"type":"problem","typeLabel":"The problem","title":" Financial fraud is on the rise","content":["Banking and financial fraud are accelerating. Dupaco, like most financial institutions, is facing fraud head-on. They’ve employed a variety of fraud prevention methods, fraud risk assessments, AI-powered intelligence, and more.","But for Dupaco, the strength of its institution comes from educated and empowered credit-union members. However, a combination of member alert fatigue and ignored notifications prevented Dupaco users from staying a step ahead of bad actors.","Additionally, as fraud has increased over the years, Dupaco was determined to provide its members with as much information as possible to encourage the early detection of suspicious behavior. This includes providing the geolocation to the member via a text or email alert whenever an important action occurs within their account. These events include account logins, money transfers, password changes, email changes, and more."]},{"type":"process","typeLabel":"The process","title":"Finding the right IP address provider","content":["Since Dupaco is a financial institution, they’re a primary target for malicious behavior. It's their responsibility to prevent theft, fraud, and sensitive data from falling into the wrong hands.","They heard about IPinfo because an employee in the IT department formerly worked with IPinfo’s data and API in another organization. From there, Dupaco’s CIO reviewed IPinfo and was confident in the security, data accuracy, and value.",{"type":"titledList","data":{"title":"Ultimately, they chose IPinfo’s data for these reasons:","items":["Accurate data","Excellent API documentation which allowed effortless data integration","Very responsive support team","IPinfo's reputation and reliability"]}}],"postContent":{"text":"Ultimately, they chose IPinfo’s data for these reasons:","items":["Accurate data","Excellent API documentation which allowed effortless data integration","Very responsive support team","IPinfo's reputation and reliability"]},"quote":{"content":"As a financial institution, we're a target for all sorts of bad actors. 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