Privacy Centre | NX Bus West Midlands

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primaryButton primaryButton--red"> Take me there </a> </div> </div> </div> </div> </li> <li itemprop="name" class="primaryNavigationBar__item"> <a href="/web/20240224031204/https://nxbus.co.uk/west-midlands/offers" class="pn-b primaryNavigationBar__link primaryNavigationBar__link--has-drop">Offers <i class="fa fa-caret-down" aria-hidden="true"></i></a> <div class="primaryNavigationBar__dropDown"> <div class="col-md-4 mainlink"> <div class="col-sm-12 openNav"> <a class="primaryNavigationBar__subHeading">Ticket offers <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="primaryNavigationBar__dropDown__list nav_sub primaryNavigationBar__dropDown__list__space subheader1" style="display:block"> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/offers/get-child-rate-tickets-with-a-16-18-photocard" class="primaryNavigationBar__dropDown__link">16-18 photocard</a></li> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/offers/group-day-saver" class="primaryNavigationBar__dropDown__link">Group Day Saver</a></li> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices/birmingham-uni-hop" class="primaryNavigationBar__dropDown__link">Birmingham Uni Hop</a></li> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/offers/workwise" class="primaryNavigationBar__dropDown__link">Workwise travel scheme</a></li> </ul> </div> <div class="col-sm-12 openNav"> <a class="primaryNavigationBar__subHeading primaryNavigationBar__subHeading__space">Free travel passes <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="primaryNavigationBar__dropDown__list nav_sub primaryNavigationBar__dropDown__list__space subheader2" style="display:block"> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices/seniors" class="primaryNavigationBar__dropDown__link">Free older person's travel pass</a></li> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices/disabled-persons-travel-pass" class="primaryNavigationBar__dropDown__link">Free disabled person's travel pass</a></li> </ul> </div> <div class="col-sm-12 openNav"> </div> <div class="col-sm-12 openNav"> </div> <div class="col-sm-12 openNav"> </div> <div class="col-sm-12 openNav"> </div> <div class="col-sm-12"> <a href="/web/20240224031204/https://nxbus.co.uk/west-midlands/offers" class="primaryNavigationBar__dropDown__explore textOffer__link">See all offers <i class="fa fa-arrow-right" aria-hidden="true"></i></a> </div> </div> <div class="col-md-4"> <div class="two_nav_offerCard"> <div class="offerCard offerCard--tall offerCard--has-bg lazy_click"> <div class="offerCard__overlay"></div> <div class="podTint" style="display: block; background-color: #0d2737; width: 100%; height: 100%;position: absolute; opacity: 0; z-index:1;"> </div> <div class="offerCard__content"> <div class="container"> <div class="offerCard__title" style="z-index:2"> Single tickets just £2 </div> <div class="offerCard__subtitle" style="z-index:2"> Fares capped until 31st December 2024 </div> </div> <a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/offers/single-tickets-reduced-until-end-of-2024" class="nxdpa offerCard__link primaryButton primaryButton--red"> Find out more </a> </div> </div> </div> </div> <div class="col-md-4"> <div class="two_nav_offerCard"> <div class="offerCard offerCard--tall offerCard--has-bg lazy_click"> <div class="offerCard__overlay"></div> <div class="podTint" style="display: block; background-color: #0d2737; width: 100%; height: 100%;position: absolute; opacity: 0; z-index:1;"> </div> <div class="offerCard__content"> <div class="container"> <div class="offerCard__title" style="z-index:2"> NX Rewards </div> <div class="offerCard__subtitle" style="z-index:2"> Save on your next bus journey </div> </div> <a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/nx-rewards" class="nxdpa offerCard__link primaryButton primaryButton--red"> Discover NX Rewards </a> </div> </div> </div> </div> </div> </li> <li itemprop="name" class="primaryNavigationBar__item"> <a href="/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information" class="pn-b primaryNavigationBar__link primaryNavigationBar__link--has-drop">Help <i class="fa fa-caret-down" aria-hidden="true"></i></a> <div class="primaryNavigationBar__dropDown"> <div class="col-md-4 mainlink"> <div class="col-sm-12 openNav"> <a class="primaryNavigationBar__subHeading">Popular help items <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="primaryNavigationBar__dropDown__list nav_sub primaryNavigationBar__dropDown__list__space subheader1" style="display:block"> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/frequently-asked-questions" class="primaryNavigationBar__dropDown__link">Frequently asked questions</a></li> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/lost-property" class="primaryNavigationBar__dropDown__link">Lost property</a></li> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/ways-to-pay" class="primaryNavigationBar__dropDown__link">Ways to pay</a></li> </ul> </div> <div class="col-sm-12 openNav"> </div> <div class="col-sm-12 openNav"> <a class="primaryNavigationBar__subHeading primaryNavigationBar__subHeading__space">Useful links <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="primaryNavigationBar__dropDown__list nav_sub primaryNavigationBar__dropDown__list__space subheader3" style="display:block"> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/our-operating-area" class="primaryNavigationBar__dropDown__link">Our operating area</a></li> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/new-online-booking-system" class="primaryNavigationBar__dropDown__link">New online booking system</a></li> <li itemprop="name" class="primaryNavigationBar__dropDown__item"><a itemprop="url" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/contact" class="primaryNavigationBar__dropDown__link">Contact us</a></li> </ul> </div> <div class="col-sm-12 openNav"> </div> <div class="col-sm-12 openNav"> </div> <div class="col-sm-12 openNav"> </div> <div class="col-sm-12"> <a href="/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information" class="primaryNavigationBar__dropDown__explore textOffer__link">All help & information <i class="fa fa-arrow-right" aria-hidden="true"></i></a> </div> </div> <div class="col-md-8"> <div class="offerCard offerCard--tall offerCard--has-bg lazy_click"> <div class="offerCard__overlay"></div> <div class="podTint" style="display: block; background-color: #0d2737; width: 100%; height: 100%;position: absolute; opacity: ; z-index:1;"> </div> <div class="offerCard__content"> <div class="container"> <div class="offerCard__title" style="z-index:2"> Here to help </div> <div class="offerCard__subtitle" style="z-index:2"> Learn more about us, find lost property, explore FAQs, and more </div> </div> <a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information" class="nxdpa offerCard__link primaryButton primaryButton--red"> Visit help section </a> </div> </div> </div> </div> </li> </ul> </div> </div> <div class="mobilePanel"> <div class="mobilePanel_top"></div> <ul class="mobilePanel__nav mobilePanel__nav--active" data-content="1"> <li class="mobilePanel__listitem utilityTop" id="utilityTop_My_Account"><a class="mobilePanel__link" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/buy/account"><i class="fa fa-chevron-right nav_icon fa-fw nav_icon" aria-hidden="true"></i>My Account </a></li> <li class="mobilePanel__listitem utilityTop" id="utilityTop_Buy_Online"><a class="mobilePanel__link" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/travelcards/results/west-midlands/" target="_blank"><i class="fa fa-chevron-right fa-fw nav_icon" aria-hidden="true"></i> Buy Online </a></li> <li class="mobilePanel__listitem" data-tab="0"><a class="mobilePanel__link"><i class="fa fa-ticket fa-fw nav_icon" aria-hidden="true"></i> Tickets & prices <i class="fa fa-chevron-right" aria-hidden="true"></i></a></li> <li class="mobilePanel__listitem" data-tab="2"><a class="mobilePanel__link"><i class="fa fa-map fa-fw nav_icon" aria-hidden="true"></i> Plan your journey <i class="fa fa-chevron-right" aria-hidden="true"></i></a></li> <li class="mobilePanel__listitem" data-tab="4"><a class="mobilePanel__link"><i class="fa fa-bus fa-fw nav_icon" aria-hidden="true"></i> Timetables <i class="fa 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<li class="mobilePanel__listitem utilityBottom" id="utilityBottom_My_Account"><a class="mobilePanel__link" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/buy/account"><i class="fa fa-chevron-right nav_icon fa-fw nav_icon" aria-hidden="true"></i>My Account </a></li> <li class="mobilePanel__listitem utilityBottom" id="utilityBottom_Buy_Online"><a class="mobilePanel__link" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/travelcards/results/west-midlands/" target="_blank"><i class="fa fa-chevron-right fa-fw nav_icon" aria-hidden="true"></i> Buy Online </a></li> <li class="mobilePanel__listitem mobilePanel__spacing"></li> </ul> <div class="mobilePanel__nav mainlink" data-content="0"> <a class="mobilePanel__listitem mobilePanel__baxit" data-tab="1"><i class="fa fa-chevron-left" aria-hidden="true"></i>Menu</a> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Tickets & prices <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader1" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices/single-trips-day-tickets" class="mobilePanel__link">Single trips & day tickets </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices/adult-bus-passes-travelcards" class="mobilePanel__link">Adult bus passes and travelcards </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices/under-18-term-plus" class="mobilePanel__link">18 & under tickets </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices/student-bus-pass" class="mobilePanel__link">Student bus pass </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices/flexible-tickets" class="mobilePanel__link">Flexible ticket bundles </a></li> </ul> </div> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Ticket types <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader2" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/mticket" class="mobilePanel__link">mTicket </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/swift-card" class="mobilePanel__link">Swift card </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/contactless" class="mobilePanel__link">Paying on the bus </a></li> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader3" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader4" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader5" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader6" style="display:none"> </ul> </div> <div class="col-sm-12"> <p class="mobilePanel__listitem"><a href="/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices" class="mobilePanel__link mobilePanel__link--all"> All tickets & prices </a></p> <p class="mobilePanel__listitem mobilePanel__spacing__other"></p> </div> </div> <div class="mobilePanel__nav mainlink" data-content="2"> <a class="mobilePanel__listitem mobilePanel__baxit" data-tab="1"><i class="fa fa-chevron-left" aria-hidden="true"></i>Menu</a> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Plan your journey <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader1" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/services-timetables" class="mobilePanel__link">See all timetables </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/plan-your-journey" class="mobilePanel__link">Use our interactive map </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/service-updates" class="mobilePanel__link">Latest service updates and diversions </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/our-operating-area" class="mobilePanel__link">Our operating area </a></li> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader2" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader3" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader4" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader5" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader6" style="display:none"> </ul> </div> <div class="col-sm-12"> <p class="mobilePanel__listitem"><a href="/web/20240224031204/https://nxbus.co.uk/west-midlands/plan-your-journey" class="mobilePanel__link mobilePanel__link--all"> Plan your journey </a></p> <p class="mobilePanel__listitem mobilePanel__spacing__other"></p> </div> </div> <div class="mobilePanel__nav mainlink" data-content="4"> <a class="mobilePanel__listitem mobilePanel__baxit" data-tab="1"><i class="fa fa-chevron-left" aria-hidden="true"></i>Menu</a> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Latest service & diversion updates <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader1" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/service-updates/service-changes-from-the-25th-february" class="mobilePanel__link">Service changes from the 25th February </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/service-updates/minor-timetable-changes-1" class="mobilePanel__link">Minor timetable changes </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/service-updates/dudley-bus-station-closure" class="mobilePanel__link">Dudley Bus Station closure </a></li> </ul> </div> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Plan your journey <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader2" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/plan-your-journey" class="mobilePanel__link">Use our interactive map </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/our-operating-area" class="mobilePanel__link">Our operating area </a></li> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader3" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader4" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader5" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader6" style="display:none"> </ul> </div> <div class="col-sm-12"> <p class="mobilePanel__listitem"><a href="/web/20240224031204/https://nxbus.co.uk/west-midlands/services-timetables" class="mobilePanel__link mobilePanel__link--all"> All services & timetables </a></p> <p class="mobilePanel__listitem mobilePanel__spacing__other"></p> </div> </div> <div class="mobilePanel__nav mainlink" data-content="6"> <a class="mobilePanel__listitem mobilePanel__baxit" data-tab="1"><i class="fa fa-chevron-left" aria-hidden="true"></i>Menu</a> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Explore our region <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader1" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/places-to-go" class="mobilePanel__link">Places to go </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/activity-stop" class="mobilePanel__link">Activity stop </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/explore/ways-to-pay-for-my-ticket" class="mobilePanel__link">Ways to pay for my ticket </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/explore/february-half-term-on-a-budget" class="mobilePanel__link">February half term on a budget </a></li> </ul> </div> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Latest news <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader2" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/news/tara-and-dalton-clock-up-90-years-of-loyal-service" class="mobilePanel__link">Tara and Dalton clock up 90 years of loyal service </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/news/last-bus-promise-included-in-new-passenger-charter" class="mobilePanel__link">Last bus promise included in new passenger charter </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/news/national-express-west-midlands-welcomes-arrest-of-arsonists" class="mobilePanel__link">National Express West Midlands welcomes arrest of arsonists </a></li> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader3" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader4" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader5" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader6" style="display:none"> </ul> </div> <div class="col-sm-12"> <p class="mobilePanel__listitem"><a href="/web/20240224031204/https://nxbus.co.uk/west-midlands/explore" class="mobilePanel__link mobilePanel__link--all"> Inspiration & news </a></p> <p class="mobilePanel__listitem mobilePanel__spacing__other"></p> </div> </div> <div class="mobilePanel__nav mainlink" data-content="8"> <a class="mobilePanel__listitem mobilePanel__baxit" data-tab="1"><i class="fa fa-chevron-left" aria-hidden="true"></i>Menu</a> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Ticket offers <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader1" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/offers/get-child-rate-tickets-with-a-16-18-photocard" class="mobilePanel__link">16-18 photocard </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/offers/group-day-saver" class="mobilePanel__link">Group Day Saver </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/tickets-prices/birmingham-uni-hop" class="mobilePanel__link">Birmingham Uni Hop </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/offers/workwise" class="mobilePanel__link">Workwise travel scheme </a></li> </ul> </div> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Free travel passes <i class="fa fa-caret-up fa-nav" 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style="display:none"> </ul> </div> <div class="col-sm-12"> <p class="mobilePanel__listitem"><a href="/web/20240224031204/https://nxbus.co.uk/west-midlands/offers" class="mobilePanel__link mobilePanel__link--all"> See all offers </a></p> <p class="mobilePanel__listitem mobilePanel__spacing__other"></p> </div> </div> <div class="mobilePanel__nav mainlink" data-content="10"> <a class="mobilePanel__listitem mobilePanel__baxit" data-tab="1"><i class="fa fa-chevron-left" aria-hidden="true"></i>Menu</a> <div class="col-sm-12 openNav"> <a class="mobilePanel__listitem--subheader">Popular help items <i class="fa fa-caret-up fa-nav" aria-hidden="true"></i></a> <ul class="mobilePanel__list nav_sub subheader1" style="display:block"> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/frequently-asked-questions" class="mobilePanel__link">Frequently asked questions </a></li> <li class="mobilePanel__listitem"><a 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srcset="/web/20240224031204im_/https://nxbus.co.uk/media/3312/hero-background-image.png?anchor=center&mode=crop&width=1920&height=452&rnd=133039935800000000" alt="NX West Midlands Hero"> <source media="(min-width: 75.000em)" srcset="/web/20240224031204im_/https://nxbus.co.uk/media/3312/hero-background-image.png?anchor=center&mode=crop&width=1655&height=390&rnd=133039935800000000" alt="NX West Midlands Hero"> <source media="(min-width: 62.000em)" srcset="/web/20240224031204im_/https://nxbus.co.uk/media/3312/hero-background-image.png?anchor=center&mode=crop&width=1290&height=304&rnd=133039935800000000" alt="NX West Midlands Hero"> <source media="(min-width: 48.000em)" srcset="/web/20240224031204im_/https://nxbus.co.uk/media/3312/hero-background-image.png?anchor=center&mode=crop&width=990&height=233&rnd=133039935800000000" alt="NX West Midlands Hero"> <source media="(min-width: 40.000em)" 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itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item breadcrumb-home" itemprop="item" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands"> <span itemprop="name">Home</span> </a> <meta itemprop="position" content="1"/> <span class="divider"></span> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item" itemprop="item" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information"> <span itemprop="name">Help & information</span> </a> <meta itemprop="position" content="2"/> <span class="divider"></span> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item active" itemprop="item" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/privacy-policy"> <span itemprop="name">Privacy policy</span> </a> <meta itemprop="position" content="3"/> </li> </ul> <div class="row"> <div class=""> <div data-group-name="" data-title="" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2>Privacy notice - Sagacity data brokering</h2> <p>This privacy notice, explains:</p> <ul> <li>what personal data we collect about you;</li> <li>what we do with your personal data;</li> <li>your rights in respect of your personal data; and</li> <li>what to do if you have any questions or complaints about our use of your personal data.</li> </ul> <p>We take your privacy seriously and are committed to abiding by the relevant data protection laws and electronic privacy communications regulations The UK GDPR, Data Protection Act 2018 and the Privacy and Electronic Communications Regulation 2003 (PECR) which protect your privacy.</p> <p>We reserve the right to change this privacy policy from time to time. Any such changes will be posted on this page so we can keep you informed of our information collection and sharing practices. We encourage individuals to be responsible for their privacy and recommend that you frequently consult this page, so you are aware of our latest policy. </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="" data-role="container" class="--container-80-20 container__clear"> <div class="--container-80 --help-blocks col-md-8"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2>About your data</h2> <p>At National Express West Midlands we are committed to keeping your personal information safe and secure.</p> <p>When you use <span>National Express West Midlands</span>, including visiting our website, you trust us with your personal information and we will collect and store that securely. We need to collect your personal information for a number of different reasons including our statutory functions and to be able to provide you with the full range of National Express services. </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion grouped--accordion hasNoSubLabel" data-group-name="2" data-open-this-tab="True"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> <i class="fa fa-info-circle fa-fw" aria-hidden="true"></i> Our cookie notice <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.</p> <p>To find out more about cookies and how we use them across our websites and social channels, <a data-udi="umb://document/fce0414c1f784c9da5b9e04d08b778d0" href="http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/help-information/privacy-policy/cookie-policy" title="Cookie policy">please see our cookie notice.</a></p> </div> </div> </div> </div> <div class="--container-20 --help-blocks col-md-4"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> </div> </div> <div class="sectionGroup__block"> <div class="sectionGroup__block sectionGroup__block--note sectionGroup__block--note--white"> <div class="sectionGroup__block__summary--new"> <h4>How do I access my data?</h4> <p>You can access your personal information we hold by contacting the Data Protection Officer at <a rel="noopener noreferrer" href="http://web.archive.org/web/20240224031204/mailto:data.protection@nationalexpress.com" target="_blank">data.protection@nationalexpress.com</a>.</p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2>Our Customer and Passenger privacy notice</h2> <p>Our Customer and Passenger privacy notice explains exactly what we collect and how we use it, including your rights under the new Data Protection law changes that come into effect on 25 May 2018. </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> Who does this privacy notice apply to, and what is it about? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>This privacy notice applies to you if you are or were a customer or passenger of West Midlands Travel Limited.</p> <p>In addition, we may process and store your personal data if you have made a booking through a third party agent.</p> <p>This privacy notice explains:</p> <ul> <li>what personal data we collect about you;</li> <li>what we do with your personal data;</li> <li>your rights in respect of your personal data; and</li> <li>what to do if you have any questions or complaints about our use of your personal data.</li> </ul> <p>We take your privacy very seriously and are committed to abiding by the Data Protection Laws which protect your privacy.</p> <p>This privacy notice may change from time to time and the most up-to-date version will always be available on our website. It is your responsibility to read this privacy notice and check our website for the current version.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> Who is controller of your personal data? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>West Midlands Travel Limited, trading as National Express West Midlands, is the controller of your personal data.</p> <p>Our representative for the purposes of this privacy notice is the National Express UK Data Protection Officer, who can be contacted using the contact details provided at the end of this notice.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> What personal data do we collect about you, and how? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We collect the following types of personal data about you:</p> <ul> <li>your name and title;</li> <li>your date of birth where required for eligibility of certain products such as child or student passes</li> <li>your home address, including postcode and country of residence;</li> <li>your contact information, including telephone number and email address;</li> <li>if you register to use our website or apps, your email address and password;</li> <li>your transaction or payment information - however please note that full debit card and credit card information is not processed by us as it is passed through to a PCI-DSS compliant third party payment provider in accordance good industry practice;</li> <li>if you use a smartcard for your travel, information about your journeys;</li> <li>if you are disabled or have special needs, information about your disability, special needs or mobility requirements, or where you are arranging transport for someone else information about their disability, special needs or mobility requirements;<br/>your marketing preferences;</li> <li>if you purchase a travel card from us, your image;</li> <li>your image, where it is captured by CCTV or other visual recording equipment on our owned or occupied sites, such as bus stations and/or on the passenger carrying vehicles used to provide our passenger travel services;</li> <li>your voice, where this is captured by CCTV or any other audio recording equipment at our owned or managed premises, such as bus stations and/or on the passenger carrying vehicles used to provide our passenger travel services and/or where captured in recorded telephone conversations with you; and</li> <li>any other personal data that you provide to us when you visit our website, use our apps, or when you communicate with us.</li> </ul> <p>In addition, each time you visit our website or use our apps we may automatically collect the following information:</p> <ul> <li>technical data, including: <ul> <li>IP address;</li> <li>browser type and version;</li> <li>time zone setting and location; and</li> <li>operating system and platform;</li> </ul> </li> <li>transaction data, including: <ul> <li>the full Uniform Resource Locators (URLs) clickstream to, through and from our website or apps (including date and time);</li> <li>tickets and/or journeys you viewed or searched for; and</li> <li>time on page, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.</li> </ul> </li> </ul> <p>Please see our cookie policy by clicking here for more information about how we use cookies.</p> <p>We collect your personal data in a variety of ways, including:</p> <p>by you:</p> <ul> <li>creating an account with us;</li> <li>searching for products and/or services and/or purchasing products and/or services from our website or apps;</li> <li>purchasing products and/or services through any of our other sales channels, including our apps and third party ticket agents, either for yourself or for another person;</li> <li>submitting your personal data on our website or apps, for example, via the ‘Contact Us’ page;</li> <li>providing your personal data to us when communicating with us in any manner, for example, when you: <ul> <li>speak to one of our representatives in person at a travel shop or on-board one of our passenger carrying vehicles; and</li> <li>contact us by letter, email, text message, telephone call or on social media;</li> </ul> </li> <li>consenting to receive certain information from us, such as marketing emails and other promotional material about seat sales, offers, exclusive deals and travel ideas;</li> <li>entering one of our competitions or participating in post journey, market research and other surveys that we organise or conduct;</li> <li>submitting information when registering or using our on-board Wi-Fi; and</li> <li>using a smartcard to board one of our vehicles.</li> </ul> <p>by us:</p> <ul> <li>making visual and/or audio recordings at our owned or occupied sites, including at our bus stations and on the passenger carrying vehicles used to provide our travel services;</li> <li>recording telephone conversations with our customer contact centre representatives; and</li> <li>gathering statistical information around email opening and clicks.</li> </ul> <p>We may also receive your personal data if you use any of the other websites operated by other National Express Group companies or from third parties, such as companies that market and sell our products and/or services on our behalf or from any person who has bought our products and services for you or contacted us on your behalf.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> What do we do with your personal data, and on what basis? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We use your personal data for the following purposes and described below the legal basis on which we process your personal data:</p> <table border="1" style="border-color: 000000;"> <tbody> <tr> <td><strong>Purpose</strong></td> <td>Legal basis</td> <td>Explanation</td> </tr> <tr> <td> <ul> <li>To provide our products and services to you</li> <li>To provide you with information, advice and guidance about our products and services</li> <li>To manage our relationship with you, including to respond to any questions you ask and deal with any complaints and/or feedback you make and, on occasion, to ascertain whether you wish to be a brand ambassador for us</li> <li>To develop our business and new and/or better ways of meeting our customers’ needs, including by considering your feedback, carrying out market research and consulting with you</li> <li>To develop our strategy, operational processes and marketing activities</li> <li>To study how our customers use products and services provided by us and third parties</li> <li>To manage how we work with other companies that provide services to us and our customers</li> <li>To comply with the laws and regulations that apply to us</li> <li>To seek to enforce and defend our legal rights</li> <li>To seek to detect, investigate, prevent and report crime and anti-social behaviour</li> <li>To seek to protect and promote your health & safety and that of our other customers, staff and third parties</li> </ul> </td> <td> <ul> <li>Fulfilling our legal duty</li> <li>Performance of our contract with you</li> <li>Legitimate interest</li> <li>Consent</li> </ul> </td> <td> <ul> <li>Being efficient about how we fulfil our legal and contractual duties and manage our relationship with you</li> <li>Keeping our business records up to date</li> <li>Developing and improving our business</li> <li>Developing our products and services, and what we charge for them</li> <li>Developing relationships with business partners, to enhance our product and service offering</li> <li>Preserving our legal position, seeking to detect and prevent crime and anti-social behaviour and seeking to promote health and safety</li> <li>Enabling us to provide safe passenger transport services</li> </ul> </td> </tr> <tr> <td> <ul> <li>To market and promote products and services to you offered by other National Express Group companies</li> <li>To inform you about incomplete purchases of our products and services</li> </ul> </td> <td> <ul> <li>Consent</li> <li>Legitimate interest</li> </ul> </td> <td> <ul> <li>To inform you about similar products and services to those you have previously bought from us</li> <li>help us monitor and improve our communications to you</li> <li>To assist you in completing your purchase</li> </ul> </td> </tr> <tr> <td> <ul> <li>To administer and manage our website and apps, including troubleshooting and testing</li> <li>To ensure that our website content is presented to customers in the most effective and tailored manner</li> <li>For data analysis, research, statistical and survey purposes</li> </ul> </td> <td> <ul> <li>Legitimate interest</li> <li>Consent (to our use of cookies)</li> </ul> </td> <td> <ul> <li>Providing an efficient and tailored means for customers to get information about our products and services</li> </ul> </td> </tr> </tbody> </table> <p> </p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> What if we have obtained your consent to use your personal data? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>Where we process your personal data on the basis of your consent, you may withdraw that consent at any time.</p> <p>Where you have provided consent for us to send you marketing communications, you may withdraw that consent at any time, either by updating your marketing preferences in your account with us (if you have one) or by clicking on the “unsubscribe” link in any marketing communications we send you.</p> <p>Where you have consented to the use of cookies, you may withdraw that consent at any time by changing your cookie settings as explained in our cookie policy. </p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> What are our obligations to collect, and your obligations to provide, personal data? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We have no legal obligation to collect personal data about you, but we need to collect some personal data in order to provide you with our products and services, collect payment for such products and services and deal with any questions or complaints you have about them.</p> <p>You have no legal obligation to provide your personal data to us, but we may not be able to provide you with our products and services or deal with your questions or complaints if you do not provide us with your personal data.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> Who will we share your personal data with? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We may share your personal data with:</p> <ul> <li>other National Express Group companies;</li> <li>our suppliers, sub-contractors, business partners and our brand ambassadors who help us to provide our products and services to you;</li> <li>suppliers who provide us with analytics, customer insights and market research;</li> <li>other business partners in connection with the provision of their products and services to you;</li> <li>our legal and professional advisors;</li> <li>government bodies and regulatory authorities, including the Driver and Vehicle Standards Agency, the Police and other crime prevention and detection agencies and the UK Information Commissioner’s Office;</li> <li>the Traffic Commissioners, the courts and other dispute resolution arbitrators and mediators, other parties to legal proceedings and passenger transport watchdogs;</li> <li>analytics and search engine providers that assist us in the improvement and optimisation of our websites; and</li> <li>other companies that take on any part of our business as a result of a restructure, merger or transfer of that part of our business.</li> </ul> <p>Where we share your personal data with business partners for the purpose of them providing products and services to you, it may be essential to do this to fulfil a contract with you. Where this applies, the relevant business partner is the controller of your personal data that we provide to them and their privacy notices or policies apply to how they handle your personal data. We do not accept any responsibility or liability for such third parties or their handling of your personal data. Please check the relevant third party’s privacy notice before you submit any personal data to them.</p> <p>In addition, if you follow a link to any of the websites of advertisers and affiliates on our websites, these third party websites may have their own privacy notices or policies. We do not accept any responsibility or liability for these notices or policies or the third parties’ handling of your personal data. Please check the relevant third party’s privacy notice before you submit any personal data to them.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> For how long will we process your personal data? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements in respect of our relationship with you.</p> <p>Where we process your personal data to fulfil:</p> <ul> <li>a legal obligation, we will process such personal data for so long as necessary to fulfil that obligation; or</li> <li>a contract with you, we will process such personal data until we fulfil that contract and for so long thereafter as may be necessary to keep a record of that contract, which will typically be for 6 years, and to deal with any complaints or claims relating to that contract, which will be until the final resolution of such complaints or claims (having regard to the nature of any potential claims and the limitation of liability periods that apply to them).</li> </ul> <p>Where we process your personal data based on:</p> <ul> <li>our legitimate interest, we will process such personal data for so long as necessary to achieve that legitimate interest, which will typically be for 6 years after we collect your personal data or the last time we use your personal data (or longer in relation to any legal claims that might arise having regard to the nature of any potential claims and the limitation of liability periods that apply to them); or</li> <li>your consent, for example, to send you marketing information, we will process such personal data until you withdraw that consent. Please bear in mind that it may take a short time to process any withdrawal of your consent. We aim to do this within 72 hours of receipt of your request, although you may still receive emails that are already in process around the time of your withdrawal.</li> </ul> <p>We may also retain your personal data for longer if we cannot delete it for legal, regulatory or technical reasons.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> Do we transfer your personal data outside of the UK? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>There may be occasions where it is necessary to transfer your personal data to a country outside of the United Kingdom (“UK”). It is possible that the country concerned may not be deemed to provide a similar level of protection for individuals’ rights in relation to their personal data as in the UK.</p> <p>Where we transfer your personal data to other National Express Group companies and/or third parties who process your personal data on our behalf in countries outside the UK, we ensure a similar degree of protection is afforded to it by implementing one of the following safeguards:</p> <ul> <li>we transfer to a country that has been deemed to provide an adequate level of protection for personal data; or</li> <li>where the country has not been deemed to provide an adequate level of protection for personal data, we will have entered into contracts approved for use in the UK which give personal data the same protection as it has in the UK.</li> </ul> <p>Please contact the National Express UK Data Protection Officer if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> What rights do you have in relation to your personal data? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>You have a number of rights under the Data Protection Law in relation to your personal data. These include the right, subject to exceptions, to:</p> <ul> <li>request access your personal data;</li> <li>request rectification or erasure of your personal data;</li> <li>request restrictions on the processing of your personal data; and</li> <li>object to our processing of your personal data.</li> </ul> <p>You also have the right in some circumstances to receive a copy of your personal data in a portable format. This right is limited to personal data you have provided to us and is processed on the basis of your contract with us and/or your consent. It does not cover personal data that we process on other grounds.</p> <p>If you wish to exercise any of these rights and/or request a portable copy of the data that you have provided and is processed on these bases, please contact the National Express UK Data Protection Officer.</p> <p></p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> What should you do if you have any questions or complaints? <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>If you have any questions or complaints about how we process your personal data, or otherwise about the matters set out in this privacy notice, please contact the National Express UK Data Protection Officer at:</p> <ul> <li><strong>Address:</strong> Data Protection Officer, National Express, National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD </li> </ul> <p>or</p> <ul> <li><strong>Email address:</strong> <a href="http://web.archive.org/web/20240224031204/mailto:data.protection@nationalexpress.com">data.protection@nationalexpress.com</a></li> </ul> <p>You also have the right to complain at any time to the UK Information Commissioner's Office about how we use your personal data and can contact them on their helpline: 0303 123 1113 or website at <a href="http://web.archive.org/web/20240224031204/https://ico.org.uk/" title="ICO Homepage">https://ico.org.uk/</a><span>.</span></p> </div> </div> </div> </div> </div> </div> </div> <div class="row backtotop"> <p id="backtotop"><i class="fa fa-arrow-up" aria-hidden="true"></i> Back to top</p> </div> </div> <div class="footerGroup row" 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position: fixed; z-index: 90000000; height: 262px; width: 300px; background-color: rgb(99, 95, 95); bottom: 10px; right: 10px; color: #fff; padding: 10px 15px 10px 20px; border-radius: 30px; box-shadow: #3e3c3c -5px 2px 14px 0px; } .exitbutton { position: absolute; right: 30px; top: 15px; font-weight: bold; font-size: 22px; } .exitbutton:hover { cursor: pointer } .header { font-size: 12px; } .header h3 { color: #fff; } .B30-container { position: fixed; z-index: 1000; bottom: 15px; right: 15px; width: 300px; border-radius: 30px; box-shadow: #3e3c3c -5px 2px 14px 0px; background-color: rgb(99, 95, 95); padding: 20px 20px; overflow: hidden; animation-name: slide; animation-duration: 0.5s; animation-iteration-count: 1; animation-timing-function: ease-out; opacity: 1.0; transition: opacity 0.25s linear; } .B30-container-close { opacity: 0.0; } @keyframes grow { from { width: 0px; max-height: 0px; } to { width: 300px; max-height: 300px; } } @keyframes slide { from { right: -300px; } to { right: 15px; } } .B30-container h5 { color: white !important; line-height: 24px !important; margin-bottom: 24px; max-width: 90%; } .B30-container-text { font-size: 16px !important; color: white !important; margin-bottom: 24px; } .B30-container div { position: relative; width: 100%; height: 100%; } .B30-x { position: absolute; right: 0px; top: -20px; font-weight: bold; font-size: 24px; margin: 0 !important; padding: 0 !important; cursor: pointer; color: white; opacity: 0.5; transition: 0.1s opacity ease-in; } .B30-x:hover { opacity: 1.0; } .B30-button-container { display: flex; gap: 5px; } @media only screen and (min-width: 768px) { .B30-container { display: none; } } </style> <script> window.addEventListener('DOMContentLoaded', function () { var cookieCheck = localStorage.getItem('mm_b16'); if (!cookieCheck) { $("body").append( `<div class = 'mmoverlay'> <div class ='exitbutton'>X</div> <div class = 'header'> <h3>Email sign up</h3> </div> <div class = 'body'>Subscribe for service updates, offers, travel inspiration and much more</div> <a href='http://web.archive.org/web/20240224031204/https://nxbus.co.uk/west-midlands/email-sign-up' class='offerCard__link primaryButton primaryButton--' style = 'position:absolute;bottom:20px;right:25px'>Subscribe</a> </div>`); $(".exitbutton").click(function () { $(".mmoverlay").hide("slow"); }); $(".mmoverlay").show("slow"); localStorage.setItem('mm_b16', 'true'); } else { if (!localStorage.getItem('B30closed')) { // If the cookie exists AND B30seen is false then we can show this campaign document.querySelector('body').insertAdjacentHTML('afterbegin', ` <div class='B30-container'> <div> <p class='B30-x'><i title="Close" class="fa fa-times"></i></p> <h5>Have you downloaded the mTicket App?</h5> <p class='B30-container-text'>Purchase a ticket in seconds wherever you are for use across all our bus routes</p> <div class='B30-button-container'> <a href="http://web.archive.org/web/20240224031204/https://apps.apple.com/gb/app/nx-bus-mticket/id1151163268" target='_blank' class='B30-apple-link'> <img class="lazy" alt="Download our App on the App Store" width="132" height="39" src="/dist/images/global/NX_apple.png?v=master-e8c220e5d091e8bac1febdf0986eecee9702cb1d"> </a> <a href="http://web.archive.org/web/20240224031204/https://play.google.com/store/apps/details?id=com.justride.nxwm&hl=en_GB" target='_blank' class='B30-google-link'> <img class="lazy" alt="Download our App on Google Play" width="132" height="39" src="/dist/images/global/NX_google.png?v=master-e8c220e5d091e8bac1febdf0986eecee9702cb1d"> </a </div> </div> </div> `); // Close button document.querySelector('.B30-x').addEventListener('click', () => { document.querySelector('.B30-container').classList.add('B30-container-close'); // Write to session storage B30closed so this isn't shown again during the session // After 250ms, delete element const timeout = setTimeout(() => { document.querySelector('.B30-container').remove(); }, 250); }); } localStorage.setItem('B30closed', true); } }); </script> <style> /*Sitewide black color overide*/ .site-wide-message--black { background-color: #000 !important;; } .site-wide-message--black i { color: #fff !important; } .site-wide-message--black p { color: #fff !important; } .site-wide-message--black a, .site-wide-message--black a:hover { color: #fff !important; } /*END Sitewide black color overide*/ /*Sitewide yellow color overide*/ .site-wide-message--yellow { background-color: #ffc107 !important;; } .site-wide-message--yellow i { color: #000 !important; } .site-wide-message--yellow p { color: #000 !important; } .site-wide-message--yellow a, .site-wide-message--yellow a:hover { color: #000 !important; } /*END Sitewide yellow color overide*/ .sectionGroup__block__accordion__title { font-size: 1em; line-height: 24px; height: auto; } .sectionGroup__block__accordion__text { line-height: 24px; padding: 10px 20px; } </style> <script> window.onmessage = (e) => { if (e.data.hasOwnProperty("frameHeight")) { document.getElementById("frame-one").style.height = `${e.data.frameHeight + 30}px`; } };</script> <style> .blog-index-cta { padding: 10px 0px; } .blog_feature .blog-index-cta { padding: 10px 20px 10px 20px; } .blog-index-results-item img{ aspect-ratio: 3/2 !important; } </style> <style> [data-role=container] .--container-full-width-productPod-header, [data-role=container] .--container-full-width-productPod-body, [data-role=container] .--container-full-width-productPod-footer { margin: 0 20px !important; } [data-role=container] .--container-full-width-productPod-footer { margin-bottom: 60px !important; } .sectionGroup__block--note {border-radius: 30px;} /*Subheader fixes*/ .primaryNavigationBar__subHeading:active, .primaryNavigationBar__subHeading:focus, .primaryNavigationBar__subHeading:hover { cursor: pointer; color: #ff3b42!important; } .subheader2{} .primaryNavigationBar__subHeading {cursor: pointer;} /*END Subheader fixes*/ .sectionGroup__block--accordion--new--grey h1, .sectionGroup__block--accordion--new--grey h2, .sectionGroup__block--accordion--new--grey h3, .sectionGroup__block--accordion--new--grey h4, .sectionGroup__block--accordion--new--white h1, .sectionGroup__block--accordion--new--white h2, .sectionGroup__block--accordion--new--white h3, .sectionGroup__block--accordion--new--white h4 { color: #e11c24 !important; } .cookie-msg {background-color: #95131c;} .dropdown-menu li i {color: #0096db} .dropdown-menu li:active i, .dropdown-menu li:focus i, .dropdown-menu li:hover i {color: #0fb4ff} .blog-index-results-item h3 { font-family: Poppins,sans-serif !important; font-weight: 600 !important; letter-spacing: 0; line-height: 1.2em; } .hero__subtitle {font-family: Poppins,sans-serif !important;} /* Making links within body clearer */ .sectionGroup__block a { text-decoration: underline; } @media (max-width:62em) { .sliderBlockSelector a.offerCard__link { display:none } } /* Hide logo image on cookie preferences */ img [alt="Company Logo"] { display: none; } /* Accessibility contrast fix */ p.offerCard--new__link, .offerCard--new__link i, .footerGroup__desc a { color: #c63032; } .primaryButton { background-color: #dd0007 !important; } </style> <style> /* Bus ticket pods hotfix */ @media only screen and (max-width: 500px) { .podInfoMob.mob { align-items: flex-start; } .podPrice { line-height: 1em; } } </style> <script type="text/javascript" src="http://web.archive.org/web/20240224031204js_/https://platform-api.sharethis.com/js/sharethis.js#property=600803136565a5001889b956&product=inline-share-buttons" async="async"></script> <script> window.addEventListener('DOMContentLoaded', function () { (function ($) { $(".clickable").click(function(){ $(".dropdown-menu").toggle(); }); $(document).mouseup(function(e) { var container = $(".dropdown-menu"); if (!container.is(e.target) && container.has(e.target).length === 0) { container.hide(); } }); // This script fixes a bug where if mobile menu is open on a smaller screen, maximising window keeps the mobile menu open. let divoContainer = document.getElementById('oContainer'); let hamburgerBtn = document.querySelector("nav.accountNavigation > ul > li > button.hamburger"); let mobilePanel = document.querySelector("div.mobilePanel") let $window = $(window); let windowsize = $window.width(); function checkWidth() { if ((windowsize > 1000) && (divoContainer.classList.contains('mobilePanel__stopScroll')) && (hamburgerBtn.classList.contains('is-active')) && (mobilePanel.classList.contains('mobilePanel__nav--active'))) { divoContainer.classList.remove("mobilePanel__stopScroll"); hamburgerBtn.classList.remove("is-active"); mobilePanel.classList.remove("mobilePanel__nav--active"); } } checkWidth(); $(window).resize(checkWidth); //hotfix for extra item in top nav $('ul.accountNavigation__list li:eq(0)').before('<li class="accountNavigation__item"><a href="http://web.archive.org/web/20240224031204/https://careers.nationalexpress.com/search" title="Careers" class="accountNavigation__link" target="_blank">Careers</a></li>'); $('ul.mobilePanel__nav li:eq(0)').before('<li class="mobilePanel__listitem utilityTop Careers" id="utilityTop_Search_Site"><a class="mobilePanel__link" href="http://web.archive.org/web/20240224031204/https://careers.nationalexpress.com/search" target="_blank"><i class="fa fa-bus nav_icon fa-fw nav_icon" aria-hidden="true"></i>Careers</a></li>'); //$(".fa-nav").toggleClass("fa-caret-up fa-caret-down"); })(jQuery); }); /* MOB MENU SCRIPTS */ // Check if mob menu is open const oContainer = document.getElementById('oContainer'); const mobileNavHeader = document.querySelector('headerPrimary'); const isActive = oContainer.classList.contains("mobilePanel__stopScroll"); const hamburger = document.querySelector('.hamburger'); function mobHeader() { if(isActive) { mobileNavHeader.style.backgroundColor = '#2a265d'; } } hamburger.addEventListener('click', mobHeader); </script> <script> /* HOTFIX */ /* Accessibility contrast fix */ let failed_red_links = document.querySelectorAll("a.textOffer__link.iconPod_link"); failed_red_links.forEach((a) => { a.setAttribute("style", "color: #c63032"); }); </script> <script> /* Image elements width and height fix */ let header__logo = document.querySelector('.headerPrimary__logo img'); let app_download_btns = document.querySelectorAll('#app_download img'); let wm_footer_logo = document.querySelector('.brand__desc img[alt="National Express West Midlands"]'); header__logo.setAttribute('width', '323'); header__logo.setAttribute('height', '56'); app_download_btns.forEach((btn) => { btn.setAttribute('width', '132'); btn.setAttribute('height', '39'); }); wm_footer_logo.setAttribute('width', '220'); wm_footer_logo.setAttribute('height', '25'); </script> <script> /* Dynamic Accordion Titles */ let resize_accordions = () => { let closed_accordions = document.querySelectorAll(".sectionGroup__block__accordion"); closed_accordions.forEach( (accordion) => { let accordion_btn = accordion.querySelector(".sectionGroup__block__accordion__icon.accordion--arrow"); let accordion_btn_height = accordion_btn.offsetHeight; accordion.style.maxHeight = accordion_btn_height + "px"; }); } window.addEventListener("load", resize_accordions); window.addEventListener("resize", resize_accordions); </script> <script> /* Dynamic Accordion Titles */ let resize_accordions = () => { let closed_accordions = document.querySelectorAll(".sectionGroup__block__accordion"); closed_accordions.forEach( (accordion) => { let accordion_btn = accordion.querySelector(".sectionGroup__block__accordion__icon.accordion--arrow"); let accordion_btn_height = accordion_btn.offsetHeight; accordion.style.maxHeight = accordion_btn_height + "px"; }); } window.addEventListener("load", resize_accordions); window.addEventListener("resize", resize_accordions); </script> <style> .mobilePanel { background: #ffffff; } .mobilePanel__nav.mobilePanel__nav--active { display: flex; flex-direction: column; height: auto !important; } .mobilePanel__nav.mobilePanel__nav--active > li > .mobilePanel__link { border-bottom: 1px solid #eeeeee; padding: 15px; width: 100%; background-color: white; display: flex !important; align-items: center; } .mobilePanel__link i:nth-child(1) { display: inline-block; width: 35px; height: 35px; text-align: center; border: 1px solid #a3a3a3; border-radius: 50%; margin-right: 10px; background: linear-gradient(to bottom right,#ef1321 0,#c01924 100%); color: white; box-shadow: 0 5px 15px 0 rgb(255 0 0 / 20%); } .mobilePanel__link i:nth-child(1):before { position: absolute; top: 50%; left: 50%; transform: translate(-50%, -50%); } .second_icon { top: 50% !important; transform: translateY(-50%); } .mobilePanel__listitem { background-color: white; } /* Mob menu order */ .mobilePanel__nav.mobilePanel__nav--active .Buy_Online { display: none; } .mobilePanel__nav.mobilePanel__nav--active .Tickets_\\&_Prices { order: 1; } .mobilePanel__nav.mobilePanel__nav--active .Timetables { order: 2; } .mobilePanel__nav.mobilePanel__nav--active .Plan_your_journey { order: 3; } .mobilePanel__nav.mobilePanel__nav--active .Help { order: 4; } .mobilePanel__nav.mobilePanel__nav--active .Offers { order: 5; } .mobilePanel__nav.mobilePanel__nav--active .Explore { order: 6; } .mobilePanel__nav.mobilePanel__nav--active .My_Account { order: 7; } .mobilePanel__nav.mobilePanel__nav--active .Careers { order: 8; } .mobilePanel__nav.mobilePanel__nav--active .Accessibility { order: 9; } </style> <script> document.addEventListener("DOMContentLoaded", () => { const mobMenuLink = document.querySelectorAll(".mobilePanel__nav.mobilePanel__nav--active li a"); const secondIcon = document.querySelectorAll(".mobilePanel__link i:nth-child(2)"); mobMenuLink.forEach(link => { let val = link.textContent.trim().replace(/\s+/g, "_"); link.parentElement.classList.add(val); if (link.parentElement.classList.contains("Drive_for_us")) { link.parentElement.classList.add("Careers"); } }); secondIcon.forEach((icon) => { icon.style.cssText = "top: 50%; transform: translateY(-50%)"; }); const helpLink = document.querySelector(".Help"); helpLink.innerHTML = `<a class="mobilePanel__link"><i class="fa fa-question-circle fa-fw nav_icon" aria-hidden="true"></i> Help & FAQs <i class="fa fa-chevron-right second_icon" aria-hidden="true"></i></a>`; /* Update icons */ let updateIcons = (remove_class, add_class) => { let icons = document.querySelectorAll(".mobilePanel__link i:nth-child(1)"); icons.forEach((icon) => { if (icon.classList.contains(remove_class)) { icon.classList.remove(remove_class); icon.classList.add(add_class); } }) } updateIcons("fa-map", "fa-map-marker"); updateIcons("fa-bus", "fa-calendar"); updateIcons("fa-chevron-right", "fa-user-circle-o"); }) </script> </body> </html>

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