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</div> <div class="navbar-end"> </div> </div> </div> </nav> </header> <section class="hero is-dark is-bold" id="content"> <div class="hero-body"> <div class="container has-text-centered"> <h1 class="title is-3 is-family-secondary is-uppercase"> Uploading – Troubleshooting </h1> </div> </div> </section> <section class="section"> <div class="container"> <div class="columns is-desktop"> <div class="column is-two-thirds-desktop"> <div class="level"> <div class="level-left"> <nav class="breadcrumb is-size-7" aria-label="breadcrumbs"> <ul> <li><a href="https://help.archive.org">Home</a></li> <li><a href="https://help.archive.org/help/category/archive-org/">Archive.org</a></li><li><a href="https://help.archive.org/help/category/archive-org/uploading/" rel="category tag">Uploading</a> <li class="is-active"><a href="https://help.archive.org/help/uploading-troubleshooting/" aria-current="page">Uploading – Troubleshooting</a> </li> </ul> </nav> </div> <div class="level-right is-size-7 is-hidden-mobile"> <div class="level-item"> <a href="#respond" class="has-text-dark"> <i class="icon-comment"></i> 0 </a> </div> </div> </div> <article id="post-1267" class="card post-1267 post type-post status-publish format-standard hentry category-uploading"> <div class="card-content"> <div class="content"> <h2 class="wp-block-heading" id="i-have-uploaded-my-items-but-they-are-missing"><strong>I have uploaded my items but they are missing?</strong></h2> <p>There are several reasons you may not be able to locate the items you created:</p> <ul class="wp-block-list"> <li>It is possible that the items are not properly indexed. Wait for 24 hours and recheck. If they are still missing, please contact us.</li> <li>Items that may violate our terms of use may result in items being removed from the site.</li> <li>Claims by rights holders may result in items being removed from the site.</li> </ul> <h2 class="wp-block-heading" id="how-do-i-know-if-my-upload-failed"><strong>How do I know if my upload failed?</strong></h2> <p>There are generally two ways you will be notified if your upload failed.</p> <p>1. You will see a <strong>Resume</strong> button as shown below. This is when the upload failed due to some network interruption.</p> <figure class="wp-block-image"><img fetchpriority="high" decoding="async" width="390" height="171" src="https://web.archive.org/web/20240219155000im_/https://help.archive.org/files/2022/03/1-45.png" alt="" class="wp-image-720" srcset="https://help.archive.org/files/2022/03/1-45.png 390w, https://help.archive.org/files/2022/03/1-45-300x132.png 300w" sizes="(max-width: 390px) 100vw, 390px" /></figure> <p>Click <strong>Resume Uploading </strong>to continue uploading. If your device has regained network connectivity, you will see the status bar below.</p> <figure class="wp-block-image"><img decoding="async" width="569" height="211" src="https://web.archive.org/web/20240219155000im_/https://help.archive.org/files/2022/03/2-36.png" alt="" class="wp-image-721" srcset="https://help.archive.org/files/2022/03/2-36.png 569w, https://help.archive.org/files/2022/03/2-36-300x111.png 300w" sizes="(max-width: 569px) 100vw, 569px" /></figure> <p>Sometimes you may need to try several times before being successful. If it continually fails the only option is to refresh the page and start the upload again. </p> <p>2. You may receive a <strong>503-slowdown-spam</strong> message. When this occurs, please click the <strong>Details</strong> link and send the error message to <a href="mailto:info@archive.org">info@archive.org</a>.</p> <h2 class="wp-block-heading" id="uploading-limit"><strong>Uploading limit</strong></h2> <p>A single file in an item should not be larger than ~500 to ~700 GB (capacity depends on activity levels and other circumstances, so we recommend using the lower limit of 500GB).</p> <p><br>We recommend creating items that have less than 10,000 files, and where the files do not exceed 1TB. While 10,000 files is not a hard limit (the API will allow up to 250,000 files), exceeding that number is likely to disrupt your experience of the item. 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