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Subscription for Booking API does not activate - Questions - Square Developer Forums
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I am currently trying to use the Booking API for the unboxed hackathon and I am running into some problems. No matter how many times I select a new subscription and pay with the test cards, It never updates on my screen and because of that I cannot onboard my Test account. I have been choosing the “Select New Subscription” and going through the process and then nothing happens. Is there another way to onboard the test account? Thank you!" /> <meta name="twitter:description" content="Hello! I am currently trying to use the Booking API for the unboxed hackathon and I am running into some problems. No matter how many times I select a new subscription and pay with the test cards, It never updates on my screen and because of that I cannot onboard my Test account. I have been choosing the “Select New Subscription” and going through the process and then nothing happens. Is there another way to onboard the test account? Thank you!" /> <meta property="og:article:section" content="Questions" /> <meta property="og:article:section:color" content="006BE6" /> <meta property="og:article:tag" content="sandbox" /> <meta name="twitter:label1" value="Reading time" /> <meta name="twitter:data1" value="1 mins 🕑" /> <meta name="twitter:label2" value="Likes" /> <meta name="twitter:data2" value="1 ❤" /> <meta property="article:published_time" content="2022-06-02T03:33:22+00:00" /> <meta property="og:ignore_canonical" content="true" /> <script type="application/ld+json">{"@context":"http://schema.org","@type":"QAPage","name":"Subscription for Booking API does not activate","mainEntity":{"@type":"Question","name":"Subscription for Booking API does not activate","text":"Hello! I am currently trying to use the Booking API for the unboxed hackathon and I am running into some problems. No matter how many times I select a new subscription and pay with the test cards, It never updates on my screen and because of that I cannot onboard my Test account.\n\n<a class=\"lightbox\" href=\"https://global.discourse-cdn.com/square/original/2X/e/ee68fa1c6a99ba12c1bc9ba438d5a2d3ad95bac2.png\" data-download-href=\"/forums/uploads/short-url/y14y6KEFUBeTGVAojOz80Olxr5o.png?dl=1\" title=\"image\" rel=\"noopener nofollow ugc\">[image]<\/a>\n\nI have b…","upvoteCount":0,"answerCount":0,"datePublished":"2022-06-02T03:33:22.637Z","author":{"@type":"Person","name":"jasmynejr","url":"https://developer.squareup.com/forums/u/jasmynejr"}}}</script> </head> <body class="crawler browser-update"> <div class="background-container"></div> <header> <a href="/forums/"> Square Developer Forums </a> </header> <div id="main-outlet" class="wrap" role="main"> <div id="topic-title"> <h1> <a href="/forums/t/subscription-for-booking-api-does-not-activate/6105">Subscription for Booking API does not activate</a> </h1> <div class="topic-category" itemscope itemtype="http://schema.org/BreadcrumbList"> <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/forums/c/questions/7" class="badge-wrapper bullet" itemprop="item"> <span class='badge-category-bg' style='background-color: #006BE6'></span> <span class='badge-category clear-badge'> <span class='category-name' itemprop='name'>Questions</span> </span> </a> <meta itemprop="position" content="1" /> </span> </div> <div class="topic-category"> <div class='discourse-tags list-tags'> <a href='https://developer.squareup.com/forums/tag/sandbox' class='discourse-tag' rel="tag">sandbox</a> </div> </div> </div> <div itemscope itemtype='http://schema.org/DiscussionForumPosting'> <meta itemprop='headline' content='Subscription for Booking API does not activate'> <link itemprop='url' href='https://developer.squareup.com/forums/t/subscription-for-booking-api-does-not-activate/6105'> <meta itemprop='datePublished' content='2022-06-02T03:33:22Z'> <meta itemprop='articleSection' content='Questions'> <meta itemprop='keywords' content='sandbox'> <div itemprop='publisher' itemscope itemtype="http://schema.org/Organization"> <meta itemprop='name' content='Square'> <div itemprop='logo' itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop='url' content='https://global.discourse-cdn.com/square/original/2X/1/16e2ce72088e5dc25884d55753dbf3791edf084d.svg'> </div> </div> <div id='post_1' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/jasmynejr'><span itemprop='name'>jasmynejr</span></a> </span> <link itemprop="mainEntityOfPage" href="https://developer.squareup.com/forums/t/subscription-for-booking-api-does-not-activate/6105"> <link itemprop="image" href="https://global.discourse-cdn.com/square/original/2X/e/ee68fa1c6a99ba12c1bc9ba438d5a2d3ad95bac2.png"> <span class="crawler-post-infos"> <time datetime='2022-06-02T03:33:22Z' class='post-time'> June 2, 2022, 3:33am </time> <meta itemprop='dateModified' content='2022-06-02T03:33:22Z'> <span itemprop='position'>1</span> </span> </div> <div class='post' itemprop='text'> <p>Hello! I am currently trying to use the Booking API for the unboxed hackathon and I am running into some problems. No matter how many times I select a new subscription and pay with the test cards, It never updates on my screen and because of that I cannot onboard my Test account.<br> <div class="lightbox-wrapper"><a class="lightbox" href="https://global.discourse-cdn.com/square/original/2X/e/ee68fa1c6a99ba12c1bc9ba438d5a2d3ad95bac2.png" data-download-href="/forums/uploads/short-url/y14y6KEFUBeTGVAojOz80Olxr5o.png?dl=1" title="image" rel="noopener nofollow ugc"><img src="https://global.discourse-cdn.com/square/optimized/2X/e/ee68fa1c6a99ba12c1bc9ba438d5a2d3ad95bac2_2_690x350.png" alt="image" data-base62-sha1="y14y6KEFUBeTGVAojOz80Olxr5o" width="690" height="350" srcset="https://global.discourse-cdn.com/square/optimized/2X/e/ee68fa1c6a99ba12c1bc9ba438d5a2d3ad95bac2_2_690x350.png, https://global.discourse-cdn.com/square/optimized/2X/e/ee68fa1c6a99ba12c1bc9ba438d5a2d3ad95bac2_2_1035x525.png 1.5x, https://global.discourse-cdn.com/square/optimized/2X/e/ee68fa1c6a99ba12c1bc9ba438d5a2d3ad95bac2_2_1380x700.png 2x" data-small-upload="https://global.discourse-cdn.com/square/optimized/2X/e/ee68fa1c6a99ba12c1bc9ba438d5a2d3ad95bac2_2_10x10.png"><div class="meta"> <svg class="fa d-icon d-icon-far-image svg-icon" aria-hidden="true"><use href="#far-image"></use></svg><span class="filename">image</span><span class="informations">2560×1302 254 KB</span><svg class="fa d-icon d-icon-discourse-expand svg-icon" aria-hidden="true"><use href="#discourse-expand"></use></svg> </div></a></div><br> I have been choosing the “Select New Subscription” and going through the process and then nothing happens.<br> Is there another way to onboard the test account? Thank you!</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_2' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/Bryan-Square'><span itemprop='name'>Bryan-Square</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2022-06-02T14:58:34Z' class='post-time'> June 2, 2022, 2:58pm </time> <meta itemprop='dateModified' content='2022-06-02T14:58:34Z'> <span itemprop='position'>2</span> </span> </div> <div class='post' itemprop='text'> <p><img src="https://emoji.discourse-cdn.com/apple/wave.png?v=12" title=":wave:" class="emoji" alt=":wave:" loading="lazy" width="20" height="20"> Are you able to create an appointment even with the warning? <img src="https://emoji.discourse-cdn.com/apple/slightly_smiling_face.png?v=12" title=":slightly_smiling_face:" class="emoji" alt=":slightly_smiling_face:" loading="lazy" width="20" height="20"></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_3' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/jasmynejr'><span itemprop='name'>jasmynejr</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2022-06-02T16:50:54Z' class='post-time'> June 2, 2022, 4:50pm </time> <meta itemprop='dateModified' content='2022-06-02T16:50:54Z'> <span itemprop='position'>3</span> </span> </div> <div class='post' itemprop='text'> <p>No I’m not, I get an error about missing cart attributes and when using the API it tells me that i’m missing the correct Merchant Subscription.</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_4' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/jasmynejr'><span itemprop='name'>jasmynejr</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2022-06-02T17:30:10Z' class='post-time'> June 2, 2022, 5:30pm </time> <meta itemprop='dateModified' content='2022-06-02T17:30:10Z'> <span itemprop='position'>4</span> </span> </div> <div class='post' itemprop='text'> <p>This is the error I get when using the API</p> <pre><code class="lang-auto">{ "errors": [ { "category": "AUTHENTICATION_ERROR", "code": "FORBIDDEN", "detail": "Merchant subscription does not support write operations." } ] } </code></pre> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_5' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/Bryan-Square'><span itemprop='name'>Bryan-Square</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2022-06-02T17:42:45Z' class='post-time'> June 2, 2022, 5:42pm </time> <meta itemprop='dateModified' content='2022-06-02T17:42:45Z'> <span itemprop='position'>5</span> </span> </div> <div class='post' itemprop='text'> <p>Okay, what’s your application ID? <img src="https://emoji.discourse-cdn.com/apple/slightly_smiling_face.png?v=12" title=":slightly_smiling_face:" class="emoji" alt=":slightly_smiling_face:" loading="lazy" width="20" height="20"></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_6' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/jasmynejr'><span itemprop='name'>jasmynejr</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2022-06-02T20:05:23Z' class='post-time'> June 2, 2022, 8:05pm </time> <meta itemprop='dateModified' content='2022-06-02T20:05:23Z'> <span itemprop='position'>6</span> </span> </div> <div class='post' itemprop='text'> <p>sandbox-sq0idb-qkpnrRnxz-lkZN-sVeRb2A</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_7' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/jmswlkr.dev'><span itemprop='name'>jmswlkr.dev</span></a> </span> <link itemprop="image" href="https://global.discourse-cdn.com/square/original/2X/5/5acd24e4fb4b2c9617a34230216ae4c876e5aa69.png"> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2022-10-16T10:47:14Z' class='post-time'> October 16, 2022, 10:47am </time> <meta itemprop='dateModified' content='2022-10-16T13:46:11Z'> <span itemprop='position'>7</span> </span> </div> <div class='post' itemprop='text'> <p>Any answers on this? I’m having exactly the same issue. My account is able to perform all sorts of other API operations, including reading appointments and services, and even creating customers. However, I still see the same error message as OP when trying to create a booking using the booking API.</p> <p>Note: This is in sandbox mode with the default test account. And yes, I have completed the onboarding process per the docs - that doesn’t seem to make a difference in the end result.</p> <p>EDIT - Adding more info in case it helps:</p> <p>Error as output by the API Explorer:</p> <pre><code class="lang-auto">{ "errors": [ { "category": "AUTHENTICATION_ERROR", "code": "FORBIDDEN", "detail": "Merchant subscription does not support write operations." } ] } </code></pre> <p>Error as output by my terminal:</p> <p><img src="https://global.discourse-cdn.com/square/original/2X/5/5acd24e4fb4b2c9617a34230216ae4c876e5aa69.png" alt="image" data-base62-sha1="cXgutFfN5yPS7Uveal0Vj8TfwQp" width="604" height="246"></p> <p>My App ID is: sandbox-sq0idb-RaEH3suKRMwTa8XCF2xipg</p> <p>I’ve confirmed this app ID was in use in both my application code and in the API explorer when these errors were encountered.</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_8' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/Bryan-Square'><span itemprop='name'>Bryan-Square</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2022-10-17T16:34:07Z' class='post-time'> October 17, 2022, 4:34pm </time> <meta itemprop='dateModified' content='2022-10-17T16:34:07Z'> <span itemprop='position'>8</span> </span> </div> <div class='post' itemprop='text'> <p>Took a look at the account and it has the free appointments subscription. If you upgrade to the premium appointments it’ll work as expected. <img src="https://emoji.discourse-cdn.com/apple/slightly_smiling_face.png?v=12" title=":slightly_smiling_face:" class="emoji" alt=":slightly_smiling_face:" loading="lazy" width="20" height="20"></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_9' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/jmswlkr.dev'><span itemprop='name'>jmswlkr.dev</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2022-10-19T11:55:18Z' class='post-time'> October 19, 2022, 11:55am </time> <meta itemprop='dateModified' content='2022-10-19T11:55:18Z'> <span itemprop='position'>9</span> </span> </div> <div class='post' itemprop='text'> <p>I see, so even in the sandbox environment and on a test account the booking API is unavailable? I’m just looking for a way make sure my application is working with the API correctly before I connect it to a paid account.</p> <p>Is there no other temporary solution outside of upgrading?</p> <p>Thanks for your help.</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_10' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/Bryan-Square'><span itemprop='name'>Bryan-Square</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2022-10-19T16:44:44Z' class='post-time'> October 19, 2022, 4:44pm </time> <meta itemprop='dateModified' content='2022-10-19T16:44:44Z'> <span itemprop='position'>10</span> </span> </div> <div class='post' itemprop='text'> <p>You can upgrade the subscription in sandbox to test with. All you need to do is to sign up for the premium tier. You won’t be charged in sandbox. <img src="https://emoji.discourse-cdn.com/apple/slightly_smiling_face.png?v=12" title=":slightly_smiling_face:" class="emoji" alt=":slightly_smiling_face:" loading="lazy" width="20" height="20"></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="1" /> <span class='post-likes'>1 Like</span> </div> </div> <div id='post_11' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/ZAYAN'><span itemprop='name'>ZAYAN</span></a> </span> <link itemprop="image" href="https://global.discourse-cdn.com/square/original/2X/d/d59083532db34acd06fefd0ddce6362359934af0.png"> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-22T07:22:32Z' class='post-time'> November 22, 2024, 7:22am </time> <meta itemprop='dateModified' content='2024-11-22T07:22:32Z'> <span itemprop='position'>11</span> </span> </div> <div class='post' itemprop='text'> <p>I am facing the similar issue. I have tried the free subscription plan but still it gives me the same error.<br> my<br> <div class="lightbox-wrapper"><a class="lightbox" href="https://global.discourse-cdn.com/square/original/2X/d/d59083532db34acd06fefd0ddce6362359934af0.png" data-download-href="/forums/uploads/short-url/uthjLFVHWx0JW9vTMoPorse3nmU.png?dl=1" title="image" rel="noopener nofollow ugc"><img src="https://global.discourse-cdn.com/square/optimized/2X/d/d59083532db34acd06fefd0ddce6362359934af0_2_690x153.png" alt="image" data-base62-sha1="uthjLFVHWx0JW9vTMoPorse3nmU" width="690" height="153" srcset="https://global.discourse-cdn.com/square/optimized/2X/d/d59083532db34acd06fefd0ddce6362359934af0_2_690x153.png, https://global.discourse-cdn.com/square/optimized/2X/d/d59083532db34acd06fefd0ddce6362359934af0_2_1035x229.png 1.5x, https://global.discourse-cdn.com/square/optimized/2X/d/d59083532db34acd06fefd0ddce6362359934af0_2_1380x306.png 2x" data-dominant-color="F9F9F9"><div class="meta"><svg class="fa d-icon d-icon-far-image svg-icon" aria-hidden="true"><use href="#far-image"></use></svg><span class="filename">image</span><span class="informations">1494×333 16.4 KB</span><svg class="fa d-icon d-icon-discourse-expand svg-icon" aria-hidden="true"><use href="#discourse-expand"></use></svg></div></a></div></p> <p>my app id is: sq0idp-lpW4NIvwSuPvJzu3oxsOdA</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_12' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://developer.squareup.com/forums/u/Bryan-Square'><span itemprop='name'>Bryan-Square</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-22T17:24:40Z' class='post-time'> November 22, 2024, 5:24pm </time> <meta itemprop='dateModified' content='2024-11-22T17:24:40Z'> <span itemprop='position'>12</span> </span> </div> <div class='post' itemprop='text'> <p>What are you calling when you get this error and a FORBIDDEN error means you don’t have the right permissions. <img src="https://emoji.discourse-cdn.com/apple/slightly_smiling_face.png?v=12" title=":slightly_smiling_face:" class="emoji" alt=":slightly_smiling_face:" loading="lazy" width="20" height="20"></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> </div> <div id="related-topics" class="more-topics__list " 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