Centro de ayuda

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class="kb--header-nav-label" id="nav-hire-parner-label">Contrata un partner</span> <span class="kb--header-nav-description" id="nav-hire-parner-desc">Crece con la ayuda de una agencia partner de HubSpot.</span> </a> </li> <li class="kb--header-nav-child-item"> <a class="kb--header-nav-child-link" href="https://www.hubspot.es/partners" id="nav-partner-with-url"> <span class="kb--header-nav-label" id="nav-partner-with-label">Conviértete en partner</span> <span class="kb--header-nav-description" id="nav-partner-with-desc">Encuentra el programa de partners adecuado para tu negocio.</span> </a> </li> </ul> </div> </div> </li> <li class="kb--header-nav-item"> <a class="kb--header-nav-link" href="https://www.hubspot.es/nuestra-historia" id="nav-about-url"> <span class="kb--header-nav-label" id="nav-about-label">Sobre nosotros</span> </a> </li> </ul> </div> </div> </div> </div></div> <div id="hs_cos_wrapper_Support_Announcements_Banners" class="hs_cos_wrapper hs_cos_wrapper_widget 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document.createElement('a'); ctaWrapper.classList.add('banner-cta-link'); // cta.classList.add('cta'); // cta.classList.add('cta--medium'); // cta.classList.add('cta--primary-dark'); cta.classList.add('banner-cta-link'); cta.setAttribute('href',result.ctaLink.trim()); cta.innerHTML = result.ctaText.trim(); // ctaWrapper.appendChild(cta); message.appendChild(cta); } } else { // console.log("no message...returning"); return; } }) } const processBanner = (results) => { // console.log(results); if (sessionStorage.getItem("HSSupportAnnouncements")) { // console.log('processBanner() announcements found'); let data = JSON.parse(sessionStorage.getItem('HSSupportAnnouncements')); if (data.lang === userLang) { // console.log('pB() lang match'); data.messages = results; sessionStorage.setItem("HSSupportAnnouncements", JSON.stringify(data)); return; } else { // console.log('pB() no lang match'); injectContent(results); data.lang = userLang; data.messages = results; 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kb-help-center"> <div class="body-container"> <div id="hs_cos_wrapper_Homepage_Hero" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="hero-section kb-template kb-template--centered page-layout kb-page"> <div class="hero-wrapper kb-template__section kb-template__section--header"> <div class="content-container flex-column-center"> <h1>¿Cómo podemos ayudar?</h1> <div class="search-wrapper"> <form class="kb-search-control kb-search-control--xl"> <input type="search" autocomplete="off" value="" placeholder="Buscar todos los recursos de ayuda y aprendizaje" class="form-control kb-form__control kb-search-control__input" id="hero-search"> <span class="kb-search-control__foreground" id="hero-search-button"> <span class="ss-icon-font kb-icon kb-icon__low kb-search-control__icon">search</span> </span> </form> </div> </div> </div> </section> </div> <div id="hs_cos_wrapper_CTA_Section" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="cta-wrapper"> <div class="tag" style="background-color: #00BDA5"> Nuevo </div> <div class="cta-text"> <strong>¿Hace poco que usas HubSpot?</strong> <a href="https://knowledge.hubspot.com/es/get-started">Estas guías</a> te ayudarán. </div> </div></div> <div id="hs_cos_wrapper_Help_Resource_Tile_Listing" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="resource-tiles kb-template__section flex-column-center es" id="resource-section"> <ul class="resource-tiles-wrapper"> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled community"> <a href="https://community.hubspot.com/?profile.language=es" data-category="community"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Comunidad</h1> <span class="resource-tile-mobile-heading">Comunidad</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/mobile-onboarding-welcome.svg" alt=""> </div> <div class="body-wrapper"> <p> Comienza una discusión, explora soluciones y obtén consejos de expertos de HubSpot </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled knowledge-base"> <a href="https://knowledge.hubspot.com/es" data-category="knowledge-base"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Base de conocimientos</h1> <span class="resource-tile-mobile-heading">Base de conocimientos</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/knowledge-base.svg" alt=""> </div> <div class="body-wrapper"> <p> Lee artículos y guías que te dicen como usar todas las herramientas de HubSpot </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled academy"> <a href="https://app.hubspot.com/l/academy/" data-category="academy"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Academy</h1> <span class="resource-tile-mobile-heading">Academy</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/training-academy.svg" alt=""> </div> <div class="body-wrapper"> <p> Ve videos de capacitación y obtén certificaciones en HubSpot </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled api-documentation"> <a href="https://developers.hubspot.com/" data-category="api-documentation"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Documentos para desarrolladores</h1> <span class="resource-tile-mobile-heading">Documentos para desarrolladores</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/api.svg" alt=""> </div> <div class="body-wrapper"> <p> Lee la documentación de referencia para el desarrollo en la API y el CMS </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled customer-blog"> <a href="https://blog.hubspot.es/service" data-category="customer-blog"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Blog de gestión de clientes</h1> <span class="resource-tile-mobile-heading">Blog de gestión de clientes</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/training-crm.svg" alt=""> </div> <div class="body-wrapper"> <p> Ayuda a tus clientes a alcanzar el éxito </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled partners"> <a href="https://www.hubspot.es/agencies" data-category="partners"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Solutions Partners</h1> <span class="resource-tile-mobile-heading">Solutions Partners</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/team.svg" alt=""> </div> <div class="body-wrapper"> <p> Trabaja con un partner certificado para sacarle más provecho a HubSpot </p> </div> </div> </div> </a> </li> </ul> </section></div> <div id="hs_cos_wrapper_Help_Contact_Support" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section id="international" class="contact-support kb-template__section flex-column-center"> <h3>Contactar con asistencia técnica</h3> <div class="contact-support-content"> <div class="contact-support-options"> <div class="call-support"> <p> ¿No puedes iniciar sesión? Prueba estos <a href="https://knowledge.hubspot.com/es/account/why-can-t-i-log-into-hubspot">pasos para hacer un diagnóstico</a>. </p> <ul> <li id="plan-free">Quienes usan las <strong>herramientas gratuitas</strong> y quienes tienen licencias de solo lectura pueden solicitar ayuda a la <a href="https://community.hubspot.com/?profile.language=es">Comunidad</a>.</li> <li id="plan-starter">Quienes usan <strong>Starter</strong> pueden solicitar ayuda a la Comunidad, y además, por <a href="https://app.hubspot.com/home?autoOpenZorseCreateView=true"> correo y chat</a>. </li> <li id="plan-pro-ent"> Quienes usan <strong>Pro</strong> y <strong>Enterprise</strong> pueden solicitar ayuda por cualquiera de los medios anteriores y también por teléfono. <a href="https://app.hubspot.com/home?autoOpenWidgetRoute=welcome">Inicia sesión </a> para solicitar una llamada o contáctanos directamente. <div class="call-support-wrapper"> <label for="country-select" class="call-support-subtext">Selecciona tu país</label> <div class="dropdown-form-container"> <select id="country-select" name="supportPhones"> <option value="1-888-HUBSPOT (1-888-482-7768) extension 3"></option> <option value="+61 2 9164 8000"></option> <option value="800 102354"></option> <option value="+32 9 320 0350"></option> <option value="+55 11 4700-3593"></option> <option value="1-888-HUBSPOT (1-888-482-7768) extension 3"></option> <option value="+56 2 2618 5484"></option> <option value="+57 601 3714700"></option> <option value="+45 43 33 34 45"></option> <option value="800 189362"></option> <option value="+33 1 72 73 06 44"></option> <option value="+49 30 217998000"></option> <option value="+852 3011 4980"></option> <option value="000800 050 3669"></option> <option value="+62 21 3950 4705"></option> <option value="+353 1 518 7500"></option> <option value="+972 3-376-0840"></option> <option value="+39 06 80 33 52 22"></option> <option value="+352 34 20 80 93 44"></option> <option value="+60 3-7724 0500"></option> <option value="+52 55 8877 6783"></option> <option value="+31 20 200 3299"></option> <option value="0800 147 875"></option> <option value="+47 24 14 08 55"></option> <option value="800 210 649"></option> <option value="+65 6955 6000"></option> <option value="+27 21 426 8487"></option> <option value="+34 910 873 300"></option> <option value="+46 20 015 91 62"></option> <option value="+41 21 355 21 70"></option> <option value="800 04449440"></option> <option value="+44 20 7324 3700"></option> </select> <span id="country-select-caret" class="ss-icon-font kb-icon kb-icon__low dropdown-caret" style="font-size: 14px;">downCarat</span> </div> <span class="call-support-subtext" id="country-number">1-888-HUBSPOT x3 (1-888-482-7768 x3)</span> <p class="support-phone-caveat"></p> </div> </li> </ul> </div> <div> <div class="support-by-plan"> <table id="plans-table" class="plan-table"> <thead class="row table-header"> <tr> <th class="cell title" scope="col"> </th> <th class="cell title" scope="col"> Gratis </th> <th class="cell title" scope="col"> Starter </th> <th class="cell title" scope="col"> Pro </th> <th class="cell title" scope="col"> Enterprise </th> </tr> </thead> <tbody class="table-content"> <tr class="col col-label"> <th class="cell label community" scope="row"> <span class="ss-icon-font kb-icon kb-icon__low" aria-hidden="true">lists</span> <p>Comunidad</p> </th> <td class="cell check free-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check starter-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> </tr> <tr class="col col-label"> <th class="cell label email" scope="row"> <span class="ss-icon-font kb-icon kb-icon__low" aria-hidden="true">email</span> <p>Correo electrónico</p> </th> <td class="cell check empty free-tier"></td> <td class="cell check starter-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> </tr> <tr class="col col-label"> <th class="cell label chat" scope="row"> <span class="ss-icon-font kb-icon kb-icon__low" aria-hidden="true">messages</span> <p>Chat</p> </th> <td class="cell check empty free-tier"></td> <td class="cell check starter-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> </tr> <tr class="col col-label"> <th class="cell label phone" scope="row"> <span class="ss-icon-font kb-icon kb-icon__low" aria-hidden="true">calling</span> <p>Teléfono</p> </th> <td class="cell check empty free-tier"></td> <td class="cell check empty starter-tier"></td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> </tr> </tbody> </table> </div> <div class="support-option-microcopy"> <p>La asistencia al cliente por correo, chat o teléfono no está disponible para quienes tienen licencias de solo lectura. Si tienes varios productos de HubSpot, tus opciones de asistencia técnica dependen de tu suscripción de mayor nivel. Más información sobre cómo <a href="https://knowledge.hubspot.com/es/account/get-help-with-hubspot">obtener ayuda con HubSpot</a>.</p> </div> <span><a href="https://community.hubspot.com/t5/Novedades-sobre-la-herramienta/Horario-de-Soporte-de-HubSpot-y-Festivos-Observados/ba-p/949474">Horario de atención y días feriados</a></span> </div> </div> </div> </section> <section class="support-links kb-template__section flex-column-center"> <div class="support-links-wrapper"> <div class="status-page"> <span class="ss-icon-font kb-icon kb-icon__low" style="font-size: 3rem;">warning</span> <p>Recibe actualizaciones en tiempo real sobre interrupciones de servicio y confiabilidad</p> <a href="https://status.hubspot.com/" class="btn uiButton kb-button kb-button--default kb-button--tertiary btn-info kb-hoverable"> Visita nuestra página de estado </a> </div> <div class="twitter"> <span class="ss-icon-font kb-icon kb-icon__low" style="font-size: 3rem;">socialTwitter</span> <p>Ponte en contacto con el equipo de asistencia técnica en Twitter @hubspotsupport</p> <a href="https://twitter.com/hubspotsupport" class="btn uiButton kb-button kb-button--default kb-button--tertiary btn-info kb-hoverable"> Ver perfil </a> </div> <div class="technical-consultant"> <span class="ss-icon-font kb-icon kb-icon__low" style="font-size: 3rem;">bulb</span> <p>Trabaja con nuestros equipos de formación, consultoría y servicios técnicos</p> <a href="https://www.hubspot.es/services/professional" class="btn uiButton kb-button kb-button--default kb-button--tertiary btn-info kb-hoverable"> Más información </a> </div> </div> </section></div> </div> </main> <div data-global-resource-path="Knowledge/Templates/Partials/kb-footer.html"> <div id="hs_cos_wrapper_Knowledge_Footer" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <footer class="kb-footer"> <div class="kb-footer-wrapper template-centered"> <div class="footer-copywrite-container"> <a href="https://www.hubspot.es" id="footer-logo"> <img src="https://help.hubspot.com/hubfs/HubSpot_Logos/HSLogo_gray.svg?t=1477504449039" alt="hubspot"> </a> <span id="copywrite">Copyright © 2024 HubSpot, Inc.</span> </div> <div class="footer-links-container"> <ul class="footer-link"> <li> <a href="https://legal.hubspot.com/es/legal-stuff">Avisos legales</a> </li> <li> <a href="https://legal.hubspot.com/es/privacy-policy">Política de privacidad</a> </li> <li class="hs-footer-cookie-settings" hidden> <a id="hs-eu-footer-settings-link" href="javascript:void(0)">Cookie Settings</a> </li> </ul> </div> </div> </footer></div>  </div> </div>  <script defer src="/hs/hsstatic/content-cwv-embed/static-1.1293/embed.js" nonce="Mk+PJDrMEK0eovkGyaCjZw=="></script> <script src="https://help.hubspot.com/hs-fs/hub/53/hub_generated/template_assets/171253060982/1719334439266/Knowledge/Scripts/highContrast.min.js" nonce="Mk+PJDrMEK0eovkGyaCjZw=="></script> <script nonce="Mk+PJDrMEK0eovkGyaCjZw=="> var hsVars = hsVars || {}; 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