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Hermes Europe - Wikipedia

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class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Links_to_Amazon/Post_Office"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.3</span> <span>Links to Amazon/Post Office</span> </div> </a> <ul id="toc-Links_to_Amazon/Post_Office-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Pension_Scheme_for_self-employed_couriers,_and_guaranteed_pay_rates" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Pension_Scheme_for_self-employed_couriers,_and_guaranteed_pay_rates"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.4</span> <span>Pension Scheme for self-employed couriers, and guaranteed pay rates</span> </div> </a> <ul id="toc-Pension_Scheme_for_self-employed_couriers,_and_guaranteed_pay_rates-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Parliamentary_history,_claims_of_exploitation,_poor_working_conditions,_and_GMB_Union_criticism_of_EVRi" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Parliamentary_history,_claims_of_exploitation,_poor_working_conditions,_and_GMB_Union_criticism_of_EVRi"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.5</span> <span>Parliamentary history, claims of exploitation, poor working conditions, and GMB Union criticism of EVRi</span> </div> </a> <ul id="toc-Parliamentary_history,_claims_of_exploitation,_poor_working_conditions,_and_GMB_Union_criticism_of_EVRi-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Edge_Finco_PLC_(EVRi)_September_2024" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Edge_Finco_PLC_(EVRi)_September_2024"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.6</span> <span>Edge Finco PLC (EVRi) September 2024</span> </div> </a> <ul id="toc-Edge_Finco_PLC_(EVRi)_September_2024-sublist" class="vector-toc-list"> </ul> </li> </ul> </li> <li id="toc-References" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#References"> <div class="vector-toc-text"> <span class="vector-toc-numb">3</span> <span>References</span> </div> </a> <ul id="toc-References-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-External_links" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#External_links"> <div class="vector-toc-text"> <span class="vector-toc-numb">4</span> <span>External links</span> </div> </a> <ul id="toc-External_links-sublist" class="vector-toc-list"> </ul> </li> </ul> </div> </div> </nav> </div> </div> <div class="mw-content-container"> <main id="content" class="mw-body"> <header class="mw-body-header vector-page-titlebar"> <nav aria-label="Contents" class="vector-toc-landmark"> <div id="vector-page-titlebar-toc" class="vector-dropdown vector-page-titlebar-toc vector-button-flush-left" > <input type="checkbox" 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lang="en" dir="ltr"><div class="shortdescription nomobile noexcerpt noprint searchaux" style="display:none">European logistics company</div> <style data-mw-deduplicate="TemplateStyles:r1236090951">.mw-parser-output .hatnote{font-style:italic}.mw-parser-output div.hatnote{padding-left:1.6em;margin-bottom:0.5em}.mw-parser-output .hatnote i{font-style:normal}.mw-parser-output .hatnote+link+.hatnote{margin-top:-0.5em}@media print{body.ns-0 .mw-parser-output .hatnote{display:none!important}}</style><div role="note" class="hatnote navigation-not-searchable">For the French luxury brand, see <a href="/wiki/Herm%C3%A8s" title="Hermès">Hermès</a>.</div> <p class="mw-empty-elt"> </p> <style data-mw-deduplicate="TemplateStyles:r1257001546">.mw-parser-output .infobox-subbox{padding:0;border:none;margin:-3px;width:auto;min-width:100%;font-size:100%;clear:none;float:none;background-color:transparent}.mw-parser-output .infobox-3cols-child{margin:auto}.mw-parser-output .infobox .navbar{font-size:100%}@media screen{html.skin-theme-clientpref-night .mw-parser-output .infobox-full-data:not(.notheme)>div:not(.notheme)[style]{background:#1f1f23!important;color:#f8f9fa}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .infobox-full-data:not(.notheme) div:not(.notheme){background:#1f1f23!important;color:#f8f9fa}}@media(min-width:640px){body.skin--responsive .mw-parser-output .infobox-table{display:table!important}body.skin--responsive .mw-parser-output .infobox-table>caption{display:table-caption!important}body.skin--responsive .mw-parser-output .infobox-table>tbody{display:table-row-group}body.skin--responsive .mw-parser-output .infobox-table tr{display:table-row!important}body.skin--responsive .mw-parser-output .infobox-table th,body.skin--responsive .mw-parser-output .infobox-table td{padding-left:inherit;padding-right:inherit}}</style><style data-mw-deduplicate="TemplateStyles:r1242257876">.mw-parser-output .ib-company .infobox-label{padding-right:0.5em}.mw-parser-output .ib-company .infobox-data,.mw-parser-output .ib-company .infobox-below{line-height:1.35em}.mw-parser-output .ib-company-logo img{background-color:#f8f9fa}.mw-parser-output .ib-company-locality,.mw-parser-output .ib-company-country{display:inline}</style><table class="infobox ib-company vcard"><caption class="infobox-title fn org">Hermes Europe GmbH</caption><tbody><tr><td colspan="2" class="infobox-image ib-company-logo logo"><span class="mw-default-size" typeof="mw:File/Frameless"><a href="/wiki/File:Logo_Hermes_Europe.jpg" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/d/d4/Logo_Hermes_Europe.jpg/220px-Logo_Hermes_Europe.jpg" decoding="async" width="220" height="34" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/d/d4/Logo_Hermes_Europe.jpg/330px-Logo_Hermes_Europe.jpg 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/d/d4/Logo_Hermes_Europe.jpg/440px-Logo_Hermes_Europe.jpg 2x" data-file-width="1000" data-file-height="155" /></a></span></td></tr><tr><th scope="row" class="infobox-label">Company type</th><td class="infobox-data category"><a href="/wiki/Gesellschaft_mit_beschr%C3%A4nkter_Haftung" class="mw-redirect" title="Gesellschaft mit beschränkter Haftung">Private</a></td></tr><tr><th scope="row" class="infobox-label">Industry</th><td class="infobox-data category"><a href="/wiki/Courier" title="Courier">Courier</a></td></tr><tr><th scope="row" class="infobox-label">Founded</th><td class="infobox-data">1972<span class="noprint">&#59;&#32;52&#160;years ago</span><span style="display:none">&#160;(<span class="bday dtstart published updated">1972</span>)</span> in <a href="/wiki/West_Germany" title="West Germany">West Germany</a></td></tr><tr><th scope="row" class="infobox-label">Headquarters</th><td class="infobox-data adr"><div class="ib-company-locality locality"><a href="/wiki/Hamburg" title="Hamburg">Hamburg</a></div>, <div class="ib-company-country country-name">Germany</div></td></tr><tr><th scope="row" class="infobox-label"><div style="display: inline-block; line-height: 1.2em; padding: .1em 0;">Area served</div></th><td class="infobox-data"><a href="/wiki/United_Kingdom" title="United Kingdom">United Kingdom</a>, <a href="/wiki/Italy" title="Italy">Italy</a>, <a href="/wiki/Austria" title="Austria">Austria</a>, <a href="/wiki/Germany" title="Germany">Germany</a>, <a href="/wiki/China" title="China">China</a>, <a href="/wiki/Russia" title="Russia">Russia</a></td></tr><tr><th scope="row" class="infobox-label"><div style="display: inline-block; line-height: 1.2em; padding: .1em 0;">Key people</div></th><td class="infobox-data agent">Carole Walker (<a href="/wiki/Chief_executive_officer" title="Chief executive officer">CEO</a>)</td></tr><tr><th scope="row" class="infobox-label">Products</th><td class="infobox-data">Parcel delivery</td></tr><tr><th scope="row" class="infobox-label"><a href="/wiki/Parent_company" class="mw-redirect" title="Parent company">Parent</a></th><td class="infobox-data"><a href="/wiki/Otto_GmbH" class="mw-redirect" title="Otto GmbH">Otto GmbH</a></td></tr><tr><th scope="row" class="infobox-label">Website</th><td class="infobox-data"><span class="url"><a rel="nofollow" class="external text" href="https://www.hermesworld.com">www<wbr />.hermesworld<wbr />.com</a></span></td></tr></tbody></table> <p><b>Hermes Europe GmbH</b> is a German delivery company headquartered in <a href="/wiki/Hamburg" title="Hamburg">Hamburg</a>, owned by the retail company <a href="/wiki/Otto_GmbH" class="mw-redirect" title="Otto GmbH">Otto GmbH</a>.<sup id="cite_ref-1" class="reference"><a href="#cite_note-1"><span class="cite-bracket">&#91;</span>1<span class="cite-bracket">&#93;</span></a></sup> </p> <meta property="mw:PageProp/toc" /> <div class="mw-heading mw-heading2"><h2 id="History">History</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Hermes_Europe&amp;action=edit&amp;section=1" title="Edit section: History"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <figure class="mw-default-size" typeof="mw:File/Thumb"><a href="/wiki/File:VW_Crafter_der_Hermes_Europe.JPG" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/8/82/VW_Crafter_der_Hermes_Europe.JPG/220px-VW_Crafter_der_Hermes_Europe.JPG" decoding="async" width="220" height="128" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/8/82/VW_Crafter_der_Hermes_Europe.JPG/330px-VW_Crafter_der_Hermes_Europe.JPG 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/8/82/VW_Crafter_der_Hermes_Europe.JPG/440px-VW_Crafter_der_Hermes_Europe.JPG 2x" data-file-width="3519" data-file-height="2046" /></a><figcaption><a href="/wiki/Volkswagen_Crafter" title="Volkswagen Crafter">Volkswagen Crafter</a> delivery van for Hermes in Germany</figcaption></figure> <p>The company was founded in 1972 in <a href="/wiki/Germany" title="Germany">Germany</a>, opening 20 depots in its first year.<sup id="cite_ref-2" class="reference"><a href="#cite_note-2"><span class="cite-bracket">&#91;</span>2<span class="cite-bracket">&#93;</span></a></sup> In 1989, after the fall of the <a href="/wiki/Berlin_Wall" title="Berlin Wall">Berlin Wall</a>, it began offering deliveries to <a href="/wiki/East_Germany" title="East Germany">East Germany</a>.<sup id="cite_ref-3" class="reference"><a href="#cite_note-3"><span class="cite-bracket">&#91;</span>3<span class="cite-bracket">&#93;</span></a></sup> </p><p>It expanded to France in 1997, the United Kingdom in 2000, Austria in 2007, Italy in 2009 and Russia in 2010.<sup class="noprint Inline-Template Template-Fact" style="white-space:nowrap;">&#91;<i><a href="/wiki/Wikipedia:Citation_needed" title="Wikipedia:Citation needed"><span title="This claim needs references to reliable sources. (November 2019)">citation needed</span></a></i>&#93;</sup> </p> <div class="mw-heading mw-heading2"><h2 id="EVRi-Hermes_UK">EVRi-Hermes UK</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Hermes_Europe&amp;action=edit&amp;section=2" title="Edit section: EVRi-Hermes UK"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <div class="mw-heading mw-heading3"><h3 id="History_2">History</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Hermes_Europe&amp;action=edit&amp;section=3" title="Edit section: History"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>In November 2020 <a href="/wiki/Advent_International" title="Advent International">Advent International</a> announced it would partner with the current management team to acquire a 75% stake in Hermes UK.<sup id="cite_ref-4" class="reference"><a href="#cite_note-4"><span class="cite-bracket">&#91;</span>4<span class="cite-bracket">&#93;</span></a></sup> <a href="/wiki/Otto_GmbH" class="mw-redirect" title="Otto GmbH">Otto Group</a> would continue to own 25% of the company. Advent would also acquire a 25% stake in Hermes Germany, which includes other Hermes Germany Group companies, including BorderGuru and a share in the ParcelLock joint venture. The partnership would not affect Hermes’ activities in Russia and Austria, the holding company Hermes Europe or the companies not involved in parcel delivery, namely Hermes Fulfilment, Hermes Einrichtungs Service, Girard Agediss, Hansecontrol and Otto International. </p><p>In March 2022, following allegations of poor customer service and parcel mishandling, <b>Hermes UK</b> announced it would rebrand as <b>EVRi</b>.<sup id="cite_ref-5" class="reference"><a href="#cite_note-5"><span class="cite-bracket">&#91;</span>5<span class="cite-bracket">&#93;</span></a></sup><sup id="cite_ref-6" class="reference"><a href="#cite_note-6"><span class="cite-bracket">&#91;</span>6<span class="cite-bracket">&#93;</span></a></sup> </p> <div class="mw-heading mw-heading3"><h3 id="Criticism">Criticism</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Hermes_Europe&amp;action=edit&amp;section=4" title="Edit section: Criticism"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The company was named as the second worst parcel delivery service in the United Kingdom (after <a href="/wiki/Yodel_(company)" title="Yodel (company)">Yodel</a>) by users of <a href="/wiki/Moneysavingexpert.com" class="mw-redirect" title="Moneysavingexpert.com">moneysavingexpert.com</a> in January 2014, with 30% of customers rating their experience as "bad".<sup id="cite_ref-7" class="reference"><a href="#cite_note-7"><span class="cite-bracket">&#91;</span>7<span class="cite-bracket">&#93;</span></a></sup> </p><p>Mat Heywood (Guardian reporter) produced a video report on 18 July 2016 that described courier work, and concluded “it’s hard work, definitely skilled work”. The route took him well over twice the time the company suggested it takes.<sup id="cite_ref-8" class="reference"><a href="#cite_note-8"><span class="cite-bracket">&#91;</span>8<span class="cite-bracket">&#93;</span></a></sup> </p><p>In September 2016 the government asked <a href="/wiki/HM_Revenue_and_Customs" title="HM Revenue and Customs">HM Revenue and Customs</a> to consider launching an investigation into Hermes, after workers alleged they received pay equivalent to lower than the current <a href="/wiki/National_Minimum_Wage_Act_1998" title="National Minimum Wage Act 1998">minimum wage</a> in the United Kingdom.<sup id="cite_ref-9" class="reference"><a href="#cite_note-9"><span class="cite-bracket">&#91;</span>9<span class="cite-bracket">&#93;</span></a></sup> During this investigation a whistleblower claimed that Hermes coerced managers into misleading an HMRC investigation.<sup id="cite_ref-10" class="reference"><a href="#cite_note-10"><span class="cite-bracket">&#91;</span>10<span class="cite-bracket">&#93;</span></a></sup> </p><p>In June 2017 the <a href="/wiki/GMB_(trade_union)" title="GMB (trade union)">GMB union</a> claimed “Hermes dodges its responsibility to check proper insurance cover is in place by asking them (couriers) to acknowledge they "understand that motor insurance is required to deliver and collect parcels and/or catalogues on behalf of Hermes.” In response Hermes “categorically refutes” allegations made by the GMB that it is putting their drivers and the public at serious avoidable risk by cutting corners in the interests of profit.<sup id="cite_ref-11" class="reference"><a href="#cite_note-11"><span class="cite-bracket">&#91;</span>11<span class="cite-bracket">&#93;</span></a></sup> </p><p>In September 2017 <a href="/wiki/Frank_Field_(British_politician)" class="mw-redirect" title="Frank Field (British politician)">Frank Field</a>, Labour MP and chair of the Commons work and pensions select committee, said he had written to Mike Ashley, the billionaire Sports Direct founder, to demand answers following concerns raised by a whistleblower at Hermes regarding <b>claims the company was under-paying couriers by mislabeling items</b> as lightweight packets to avoid paying the fair delivery cost. Hermes said: “We categorically deny these allegations and are happy to answer any questions raised. We have stringent processes in place to check that parcels are not mislabelled and placed in the wrong weight category. On the rare occasion of an individual label being incorrect, couriers can immediately call our dedicated courier support team, to notify us and change their payment with no questions asked This applies to all our clients and ensures that both Hermes and our couriers receive the correct payment. We have no issues with Sports Direct who remain a valued customer."<sup id="cite_ref-12" class="reference"><a href="#cite_note-12"><span class="cite-bracket">&#91;</span>12<span class="cite-bracket">&#93;</span></a></sup> </p><p>In June 2018 an <a href="/wiki/Employment_tribunal" title="Employment tribunal">employment tribunal</a> in <a href="/wiki/Leeds" title="Leeds">Leeds</a> found that a group of 65 couriers, supported by the <a href="/wiki/GMB_(trade_union)" title="GMB (trade union)">GMB union</a> through lawyers Leigh Day, were workers entitled to employment rights, including minimum wage and holiday pay, rather than self-employed as Hermes asserted. The <a href="/wiki/GMB_(trade_union)" title="GMB (trade union)">GMB union</a> stated the ruling was likely to affect 14,500 Hermes couriers. Hermes considered an appeal, but this did not progress.<sup class="noprint Inline-Template" style="white-space:nowrap;">&#91;<i><a href="/wiki/Wikipedia:Manual_of_Style/Dates_and_numbers#Chronological_items" title="Wikipedia:Manual of Style/Dates and numbers"><span title="The date of the event predicted near this tag has passed. (November 2022)">needs update</span></a></i>&#93;</sup><sup id="cite_ref-guardian-20180625_13-0" class="reference"><a href="#cite_note-guardian-20180625-13"><span class="cite-bracket">&#91;</span>13<span class="cite-bracket">&#93;</span></a></sup><sup id="cite_ref-14" class="reference"><a href="#cite_note-14"><span class="cite-bracket">&#91;</span>14<span class="cite-bracket">&#93;</span></a></sup> </p><p>During the <a href="/wiki/2020_coronavirus_outbreak_in_the_United_Kingdom" class="mw-redirect" title="2020 coronavirus outbreak in the United Kingdom">coronavirus pandemic</a>, Hermes said it would pay its drivers in the United Kingdom who needed to self-isolate only £20 daily, and payment would be made only to those who normally earned less than £90 daily. As a result, almost half its workers would receive nothing while payments to the rest would be capped at £280 per fortnight.<sup id="cite_ref-15" class="reference"><a href="#cite_note-15"><span class="cite-bracket">&#91;</span>15<span class="cite-bracket">&#93;</span></a></sup> </p><p>In an April 2020 episode of <a href="/wiki/Channel_4" title="Channel 4">Channel 4</a>'s consumer show <i><a href="/wiki/Joe_Lycett%27s_Got_Your_Back" title="Joe Lycett&#39;s Got Your Back">Joe Lycett's Got Your Back</a></i>, it was shown that Hermes was sending parcels they claimed were undeliverable to an auction house. Host <a href="/wiki/Joe_Lycett" title="Joe Lycett">Joe Lycett</a> contested the undeliverability of the items, finding many goods auctioned off had legible names, addresses and tracking numbers.<sup id="cite_ref-16" class="reference"><a href="#cite_note-16"><span class="cite-bracket">&#91;</span>16<span class="cite-bracket">&#93;</span></a></sup><sup id="cite_ref-17" class="reference"><a href="#cite_note-17"><span class="cite-bracket">&#91;</span>17<span class="cite-bracket">&#93;</span></a></sup> </p><p>There have been reports that EVRi damage and mishandle parcels before they reach the 'final-mile' courier. In a case in Plymouth EVRi employees were filmed throwing parcels. EVRi released a statement apologising.<sup id="cite_ref-18" class="reference"><a href="#cite_note-18"><span class="cite-bracket">&#91;</span>18<span class="cite-bracket">&#93;</span></a></sup> </p><p>December 2022 witnessed a sharp increase in customer complaints against EVRi, only a few months after their rebranding. North Durham MP <a href="/wiki/Kevan_Jones" title="Kevan Jones">Kevan Jones</a> said he was aware of concerns after workers claimed thousands of parcels would not be delivered in time for Christmas. The <a href="/wiki/GMB_(trade_union)" title="GMB (trade union)">GMB union</a> also said it was aware of health and safety issues at depots in County Durham.<sup id="cite_ref-19" class="reference"><a href="#cite_note-19"><span class="cite-bracket">&#91;</span>19<span class="cite-bracket">&#93;</span></a></sup> On 16 April 2024 a fire broke out at an EVRi warehouse in Avonmouth, with billowing smoke reported from several areas. An Evri spokesman stated that an investigation will be carried out to determine the cause.<sup id="cite_ref-20" class="reference"><a href="#cite_note-20"><span class="cite-bracket">&#91;</span>20<span class="cite-bracket">&#93;</span></a></sup> </p><p>Still in 2023, the company was heavily criticized. Contacting EVRi was reportedly challenging, with many individuals experiencing difficulties in reaching them, particularly for issues regarding lost parcels.<sup id="cite_ref-21" class="reference"><a href="#cite_note-21"><span class="cite-bracket">&#91;</span>21<span class="cite-bracket">&#93;</span></a></sup> Moreover, news reports have advised individuals expecting deliveries from EVRi to lock their doors, as there have been allegations of delivery drivers entering homes without permission to drop off parcels.<sup id="cite_ref-22" class="reference"><a href="#cite_note-22"><span class="cite-bracket">&#91;</span>22<span class="cite-bracket">&#93;</span></a></sup> According to many more sources, EVRi drivers scam the customers by scanning the parcels as received but later taking them with themselves.<sup id="cite_ref-23" class="reference"><a href="#cite_note-23"><span class="cite-bracket">&#91;</span>23<span class="cite-bracket">&#93;</span></a></sup> </p> <div class="mw-heading mw-heading3"><h3 id="Links_to_Amazon/Post_Office"><span id="Links_to_Amazon.2FPost_Office"></span>Links to Amazon/Post Office</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Hermes_Europe&amp;action=edit&amp;section=5" title="Edit section: Links to Amazon/Post Office"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>In May 2023, EVRi was credited by <a href="/wiki/Amazon_(company)" title="Amazon (company)">Amazon</a> for its performance in delivering <a href="/wiki/Amazon_Prime" title="Amazon Prime">Prime</a> parcels. According to Amazon's assessment, during a six-week trial period, EVRi consistently met standards set for parcel deliveries. The trial, according to limited sources, revealed a success rate of 97% for delivering parcels that were collected before 4:30 PM, guaranteeing their arrival anywhere the next day.<sup id="cite_ref-24" class="reference"><a href="#cite_note-24"><span class="cite-bracket">&#91;</span>24<span class="cite-bracket">&#93;</span></a></sup> </p><p>On 1 March 2024 the Post Office wrote to <a href="/wiki/Liam_Byrne" title="Liam Byrne">Liam Byrne MP</a>, Business and Trade Committee Chair, in connection with the Horizon issue, stating "Post Office recently launched over-the-counter sales with carriers other than Royal Mail for the first time in our 360-year history, allowing customers to choose to send also parcels with DPD <b>and EVRi</b> within branches now and, crucially, driving new footfall and revenue for Postmasters."<sup id="cite_ref-25" class="reference"><a href="#cite_note-25"><span class="cite-bracket">&#91;</span>25<span class="cite-bracket">&#93;</span></a></sup> </p> <div class="mw-heading mw-heading3"><h3 id="Pension_Scheme_for_self-employed_couriers,_and_guaranteed_pay_rates"><span id="Pension_Scheme_for_self-employed_couriers.2C_and_guaranteed_pay_rates"></span>Pension Scheme for self-employed couriers, and guaranteed pay rates</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Hermes_Europe&amp;action=edit&amp;section=6" title="Edit section: Pension Scheme for self-employed couriers, and guaranteed pay rates"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>EVRi announced that it would auto-enrol all of its 20,000 ‘self-employed plus (SE+)' workers into a pension by the end of 2022. EVRi CEO, Martijn de Lange, stated: “When we first announced our SE+ model in 2019 we committed to continuing to develop our support for our self-employed couriers and we are proud to have been true to that and be leading the industry once again. Our couriers receive guaranteed pay rates, paid holiday and now a pension but have also been able to retain the flexibility that so many treasure, fitting in their deliveries alongside their other, often family, commitments.” <sup id="cite_ref-26" class="reference"><a href="#cite_note-26"><span class="cite-bracket">&#91;</span>26<span class="cite-bracket">&#93;</span></a></sup> </p> <div class="mw-heading mw-heading3"><h3 id="Parliamentary_history,_claims_of_exploitation,_poor_working_conditions,_and_GMB_Union_criticism_of_EVRi"><span id="Parliamentary_history.2C_claims_of_exploitation.2C_poor_working_conditions.2C_and_GMB_Union_criticism_of_EVRi"></span>Parliamentary history, claims of exploitation, poor working conditions, and GMB Union criticism of EVRi</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Hermes_Europe&amp;action=edit&amp;section=7" title="Edit section: Parliamentary history, claims of exploitation, poor working conditions, and GMB Union criticism of EVRi"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p><a href="/wiki/Andy_McDonald_(politician)" title="Andy McDonald (politician)">Andy McDonald MP</a> raised concerns to <a href="/wiki/Darren_Jones" title="Darren Jones">Darren Jones MP</a>, Business, Energy and Industrial Strategy Committee Chair, via a letter dated 28 May 2021, stating "It is an outrage that working people are receiving no recompense for hours of their labour, or seeing enforced reductions to their pay with the threat of redundancy. Furthermore, the number of hours that Hermes drivers are made to work to make ends meet is not only a moral outrage but a very dangerous safety concern for the wider public as well as the drivers themselves." The letter from Mr McDonald contained several courier testimonies.<sup id="cite_ref-27" class="reference"><a href="#cite_note-27"><span class="cite-bracket">&#91;</span>27<span class="cite-bracket">&#93;</span></a></sup> </p><p>In June 2021 <a href="/wiki/Andy_McDonald_(politician)" title="Andy McDonald (politician)">Andy McDonald MP</a> raised allegations of exploitative working practices with regard to 'free sorting'. The Guardian had already reported that some couriers felt they had to work for free, sorting parcels so they could start their rounds on time. One manager told Mr McDonald that the company had refused to hire enough sorters at some of its Delivery Units, meaning that couriers had to sort out packages.<sup id="cite_ref-28" class="reference"><a href="#cite_note-28"><span class="cite-bracket">&#91;</span>28<span class="cite-bracket">&#93;</span></a></sup> </p><p><a href="/wiki/Mick_Rix" title="Mick Rix">Mick Rix</a> of the <a href="/wiki/GMB_(trade_union)" title="GMB (trade union)">GMB union</a> stated “We’re trying to get to the bottom of why this is happening and why there seems to be this expectancy. Because Hermes is a multimillion-pound operation at the end of the day and it can afford to put these things in place.” <sup id="cite_ref-29" class="reference"><a href="#cite_note-29"><span class="cite-bracket">&#91;</span>29<span class="cite-bracket">&#93;</span></a></sup> </p><p>In a case at Dagenham Steve Garelick, GMB London Region Organiser said "EVRi management has allowed the practice of unpaid sorting of parcels and it has become clear any challenge to this practice is handled completely inappropriately. EVRi changed its trading name to help shake off a reputation that included bad employment practices. I have made requests at senior management level and with regional managers that have for too long been ignored, it’s time to combat the practice of unpaid tasks and time spent working. EVRi must realise that GMB will see this matter through to a tribunal, despite there being a recognition agreement in place. The master and servant regime must end."<sup id="cite_ref-30" class="reference"><a href="#cite_note-30"><span class="cite-bracket">&#91;</span>30<span class="cite-bracket">&#93;</span></a></sup> </p><p>The issue of mislabeled items, as first highlighted by <a href="/wiki/Frank_Field,_Baron_Field_of_Birkenhead" title="Frank Field, Baron Field of Birkenhead">Frank Field</a> MP in 2017 (reported above) remains, and was again highlighted by the <a href="/wiki/GMB_(trade_union)" title="GMB (trade union)">GMB union</a> during a visit to Huddleston in August 2023.<sup id="cite_ref-31" class="reference"><a href="#cite_note-31"><span class="cite-bracket">&#91;</span>31<span class="cite-bracket">&#93;</span></a></sup> </p><p>HampShire Live reported in February 2023 that 'A number of couriers have lifted the lid on what it is like working for delivery company EVRi and it seems there are a fair few unhappy workers on their payroll. One such employee works for the firm in Manchester and has revealed a tale of low pay, harsh working conditions and poor morale among his colleagues'. <sup id="cite_ref-32" class="reference"><a href="#cite_note-32"><span class="cite-bracket">&#91;</span>32<span class="cite-bracket">&#93;</span></a></sup> </p><p>A letter from Hermes dated 1 June 2021 to <a href="/wiki/Darren_Jones" title="Darren Jones">Darren Jones MP</a>, Business, Energy and Industrial Strategy Committee Chair, stated that "From the start of 2017 a courier’s average rate per hour (based on a rolling 12-month period), using the methodology agreed with the GMB Union, has increased by 14.41% and is currently £15.61 per hour".<sup id="cite_ref-33" class="reference"><a href="#cite_note-33"><span class="cite-bracket">&#91;</span>33<span class="cite-bracket">&#93;</span></a></sup> </p><p><a href="/wiki/Carolyn_Harris" title="Carolyn Harris">Carolyn Harris MP</a> questioned whether EVRi should be investigated over its “poor customer service”. Early in 2023 she asked of the PM, <a href="/wiki/Rishi_Sunak" title="Rishi Sunak">Rishi Sunak</a> “Does the Prime Minister believe that over 40,000 interactions by either social media, email or letter regarding the poor customer service and working conditions at the delivery company EVRi warrants an investigation by the relevant Government department?”<sup id="cite_ref-34" class="reference"><a href="#cite_note-34"><span class="cite-bracket">&#91;</span>34<span class="cite-bracket">&#93;</span></a></sup> </p><p>In January 2024 a pay increase was reported as an agreement between the <a href="/wiki/GMB_(trade_union)" title="GMB (trade union)">GMB union</a> and EVRi that will increase the rates paid to GMB members who provide courier services. In addition, GMB reportedly negotiated the reinstatement of the option for ‘Lifestyle’ category couriers to switch to ‘Self-employed Plus’ (SE+), giving couriers who switch the same benefits of protection and paid holidays enjoyed by SE+ couriers.<sup id="cite_ref-35" class="reference"><a href="#cite_note-35"><span class="cite-bracket">&#91;</span>35<span class="cite-bracket">&#93;</span></a></sup> Tracy Beeson, GMB London Region representative said “GMB is not resting on its laurels, starting next with a campaign to see improved Health and Safety at delivery units" <sup id="cite_ref-36" class="reference"><a href="#cite_note-36"><span class="cite-bracket">&#91;</span>36<span class="cite-bracket">&#93;</span></a></sup> </p> <div class="mw-heading mw-heading3"><h3 id="Edge_Finco_PLC_(EVRi)_September_2024"><span id="Edge_Finco_PLC_.28EVRi.29_September_2024"></span>Edge Finco PLC (EVRi) September 2024</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Hermes_Europe&amp;action=edit&amp;section=8" title="Edit section: Edge Finco PLC (EVRi) September 2024"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>On 29 January 2024 Reuters reported that private equity group Advent International is considering options, including a potential sale of EVRi, citing two sources familiar with the matter.<sup id="cite_ref-37" class="reference"><a href="#cite_note-37"><span class="cite-bracket">&#91;</span>37<span class="cite-bracket">&#93;</span></a></sup> On 25 July 2024 Apollo (NYSE: APO) announced that Apollo-managed funds (the “Apollo Funds”) have entered into a definitive agreement with Advent International to acquire EVRi.<sup id="cite_ref-38" class="reference"><a href="#cite_note-38"><span class="cite-bracket">&#91;</span>38<span class="cite-bracket">&#93;</span></a></sup> </p><p>On 23 September 2024, following its acquisition by financial sponsor Apollo Global Management, S &amp; P Global announced that UK-based parcel delivery company Edge Finco PLC (EVRi, Company Number 15868287) has been assigned a 'B+' Rating; Outlook Stable.<sup id="cite_ref-39" class="reference"><a href="#cite_note-39"><span class="cite-bracket">&#91;</span>39<span class="cite-bracket">&#93;</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="References">References</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Hermes_Europe&amp;action=edit&amp;section=9" title="Edit section: References"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <style data-mw-deduplicate="TemplateStyles:r1239543626">.mw-parser-output .reflist{margin-bottom:0.5em;list-style-type:decimal}@media screen{.mw-parser-output .reflist{font-size:90%}}.mw-parser-output .reflist .references{font-size:100%;margin-bottom:0;list-style-type:inherit}.mw-parser-output .reflist-columns-2{column-width:30em}.mw-parser-output .reflist-columns-3{column-width:25em}.mw-parser-output .reflist-columns{margin-top:0.3em}.mw-parser-output .reflist-columns ol{margin-top:0}.mw-parser-output .reflist-columns li{page-break-inside:avoid;break-inside:avoid-column}.mw-parser-output .reflist-upper-alpha{list-style-type:upper-alpha}.mw-parser-output .reflist-upper-roman{list-style-type:upper-roman}.mw-parser-output .reflist-lower-alpha{list-style-type:lower-alpha}.mw-parser-output .reflist-lower-greek{list-style-type:lower-greek}.mw-parser-output .reflist-lower-roman{list-style-type:lower-roman}</style><div class="reflist"> <div class="mw-references-wrap mw-references-columns"><ol class="references"> <li id="cite_note-1"><span class="mw-cite-backlink"><b><a href="#cite_ref-1">^</a></b></span> <span class="reference-text"><style data-mw-deduplicate="TemplateStyles:r1238218222">.mw-parser-output cite.citation{font-style:inherit;word-wrap:break-word}.mw-parser-output .citation q{quotes:"\"""\"""'""'"}.mw-parser-output .citation:target{background-color:rgba(0,127,255,0.133)}.mw-parser-output .id-lock-free.id-lock-free a{background:url("//upload.wikimedia.org/wikipedia/commons/6/65/Lock-green.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-limited.id-lock-limited a,.mw-parser-output .id-lock-registration.id-lock-registration a{background:url("//upload.wikimedia.org/wikipedia/commons/d/d6/Lock-gray-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-subscription.id-lock-subscription a{background:url("//upload.wikimedia.org/wikipedia/commons/a/aa/Lock-red-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .cs1-ws-icon a{background:url("//upload.wikimedia.org/wikipedia/commons/4/4c/Wikisource-logo.svg")right 0.1em center/12px no-repeat}body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-free a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-limited a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-registration a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-subscription a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .cs1-ws-icon a{background-size:contain;padding:0 1em 0 0}.mw-parser-output .cs1-code{color:inherit;background:inherit;border:none;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;color:var(--color-error,#d33)}.mw-parser-output .cs1-visible-error{color:var(--color-error,#d33)}.mw-parser-output .cs1-maint{display:none;color:#085;margin-left:0.3em}.mw-parser-output .cs1-kern-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right{padding-right:0.2em}.mw-parser-output .citation .mw-selflink{font-weight:inherit}@media screen{.mw-parser-output .cs1-format{font-size:95%}html.skin-theme-clientpref-night .mw-parser-output .cs1-maint{color:#18911f}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .cs1-maint{color:#18911f}}</style><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.hermesworld.com/en/about_us/hermes_group/hermes-group.html">"Hermes Group"</a>. Hermes Group. 2014<span class="reference-accessdate">. Retrieved <span class="nowrap">26 December</span> 2014</span>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&amp;rft.genre=unknown&amp;rft.btitle=Hermes+Group&amp;rft.pub=Hermes+Group&amp;rft.date=2014&amp;rft_id=https%3A%2F%2Fwww.hermesworld.com%2Fen%2Fabout_us%2Fhermes_group%2Fhermes-group.html&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-2"><span class="mw-cite-backlink"><b><a href="#cite_ref-2">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFHermes" class="citation web cs1">Hermes. <a rel="nofollow" class="external text" href="https://www.hermesworld.com/int/about-us/history/1970s/">"Hermes in the 70s | Hermes"</a>. <i>www.hermesworld.com</i><span class="reference-accessdate">. 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Retrieved <span class="nowrap">24 March</span> 2024</span>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=www.hermesworld.com&amp;rft.atitle=Hermes+in+the+80s+%7C+Hermes&amp;rft.au=Hermes&amp;rft_id=https%3A%2F%2Fwww.hermesworld.com%2Fint%2Fabout-us%2Fhistory%2F1980s%2F&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-4"><span class="mw-cite-backlink"><b><a href="#cite_ref-4">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.adventinternational.com/hermes-uk-growth-supported-by-investment-from-advent-international/">"Hermes UK growth supported by investment from Advent International"</a>. <i>Advent International</i>. 10 August 2020. <a rel="nofollow" class="external text" href="https://web.archive.org/web/20220408105725/https://www.adventinternational.com/hermes-uk-growth-supported-by-investment-from-advent-international/">Archived</a> from the original on 8 April 2022<span class="reference-accessdate">. Retrieved <span class="nowrap">11 April</span> 2022</span>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=Advent+International&amp;rft.atitle=Hermes+UK+growth+supported+by+investment+from+Advent+International&amp;rft.date=2020-08-10&amp;rft_id=https%3A%2F%2Fwww.adventinternational.com%2Fhermes-uk-growth-supported-by-investment-from-advent-international%2F&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-5"><span class="mw-cite-backlink"><b><a href="#cite_ref-5">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFHunt2022" class="citation web cs1">Hunt, Simon (11 March 2022). <a rel="nofollow" class="external text" href="https://www.standard.co.uk/business/hermes-changes-its-name-to-evri-after-parcel-mishandling-allegations-b987530.html">"Hermes changes its name to Evri after parcel mishandling allegations"</a>. <i>www.standard.co.uk</i>. <a rel="nofollow" class="external text" href="https://web.archive.org/web/20220312065330/https://www.standard.co.uk/business/hermes-changes-its-name-to-evri-after-parcel-mishandling-allegations-b987530.html">Archived</a> from the original on 12 March 2022<span class="reference-accessdate">. Retrieved <span class="nowrap">11 March</span> 2022</span>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=www.standard.co.uk&amp;rft.atitle=Hermes+changes+its+name+to+Evri+after+parcel+mishandling+allegations&amp;rft.date=2022-03-11&amp;rft.aulast=Hunt&amp;rft.aufirst=Simon&amp;rft_id=https%3A%2F%2Fwww.standard.co.uk%2Fbusiness%2Fhermes-changes-its-name-to-evri-after-parcel-mishandling-allegations-b987530.html&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-6"><span class="mw-cite-backlink"><b><a href="#cite_ref-6">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.evri.com/press/hermes-uk-announces-pension-deal-for-couriers-as-it-rebrands-to-become-evri">"Evri - The New Hermes | Cheap Parcel Delivery &amp; Courier Service"</a>. <i>www.evri.com</i>. <a rel="nofollow" class="external text" href="https://web.archive.org/web/20220404153930/https://www.evri.com/press/hermes-uk-announces-pension-deal-for-couriers-as-it-rebrands-to-become-evri">Archived</a> from the original on 4 April 2022<span class="reference-accessdate">. Retrieved <span class="nowrap">21 March</span> 2022</span>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=www.evri.com&amp;rft.atitle=Evri+-+The+New+Hermes+%7C+Cheap+Parcel+Delivery+%26+Courier+Service&amp;rft_id=https%3A%2F%2Fwww.evri.com%2Fpress%2Fhermes-uk-announces-pension-deal-for-couriers-as-it-rebrands-to-become-evri&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-7"><span class="mw-cite-backlink"><b><a href="#cite_ref-7">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFKing2014" class="citation web cs1">King, Mark (10 January 2014). <a rel="nofollow" class="external text" href="https://web.archive.org/web/20161212113450/moneywise.co.uk/news/2014-01-10/yodel-and-hermes-named-uks-worst-parcel-delivery-firms">"Yodel and Hermes named UK's worst parcel delivery firms"</a>. Moneywise. Archived from <a rel="nofollow" class="external text" href="http://www.moneywise.co.uk/news/2014-01-10/yodel-and-hermes-named-uks-worst-parcel-delivery-firms">the original</a> on 12 December 2016<span class="reference-accessdate">. Retrieved <span class="nowrap">10 June</span> 2014</span>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&amp;rft.genre=unknown&amp;rft.btitle=Yodel+and+Hermes+named+UK%27s+worst+parcel+delivery+firms&amp;rft.pub=Moneywise&amp;rft.date=2014-01-10&amp;rft.aulast=King&amp;rft.aufirst=Mark&amp;rft_id=http%3A%2F%2Fwww.moneywise.co.uk%2Fnews%2F2014-01-10%2Fyodel-and-hermes-named-uks-worst-parcel-delivery-firms&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-8"><span class="mw-cite-backlink"><b><a href="#cite_ref-8">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFHeywoodTophamKhaliliBooth2016" class="citation news cs1">Heywood, Mat; Topham, Laurence; Khalili, Mustafa; Booth, Robert (18 July 2016). <a rel="nofollow" class="external text" href="https://www.theguardian.com/money/video/2016/jul/18/mission-impossible-the-truth-about-being-an-online-delivery-driver-video">"Mission impossible? The truth about being an online delivery driver – video"</a>. <i><a href="/wiki/The_Guardian" title="The Guardian">The Guardian</a></i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=article&amp;rft.jtitle=The+Guardian&amp;rft.atitle=Mission+impossible%3F+The+truth+about+being+an+online+delivery+driver+%E2%80%93+video&amp;rft.date=2016-07-18&amp;rft.aulast=Heywood&amp;rft.aufirst=Mat&amp;rft.au=Topham%2C+Laurence&amp;rft.au=Khalili%2C+Mustafa&amp;rft.au=Booth%2C+Robert&amp;rft_id=https%3A%2F%2Fwww.theguardian.com%2Fmoney%2Fvideo%2F2016%2Fjul%2F18%2Fmission-impossible-the-truth-about-being-an-online-delivery-driver-video&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-9"><span class="mw-cite-backlink"><b><a href="#cite_ref-9">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFBooth2016" class="citation news cs1">Booth, Robert (11 September 2016). <a rel="nofollow" class="external text" href="https://www.theguardian.com/politics/2016/sep/11/hermes-may-face-hmrc-investigation-into-allegations-of-low-pay">"Hermes may face HMRC investigation into allegations of low pay"</a>. <i>The Guardian</i>. <a rel="nofollow" class="external text" href="https://web.archive.org/web/20161214111710/https://www.theguardian.com/politics/2016/sep/11/hermes-may-face-hmrc-investigation-into-allegations-of-low-pay">Archived</a> from the original on 14 December 2016<span class="reference-accessdate">. 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Retrieved <span class="nowrap">20 January</span> 2019</span> &#8211; via www.theguardian.com.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=article&amp;rft.jtitle=The+Guardian&amp;rft.atitle=Hermes+%27trained+managers+to+mislead+tax+inspectors%27&amp;rft.date=2018-05-04&amp;rft.aulast=Booth&amp;rft.aufirst=Robert&amp;rft_id=https%3A%2F%2Fwww.theguardian.com%2Fbusiness%2F2018%2Fmay%2F04%2Fhermes-trained-managers-to-mislead-tax-inspectors&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-11"><span class="mw-cite-backlink"><b><a href="#cite_ref-11">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFRoberts2017" class="citation web cs1">Roberts, Gareth (9 June 2017). <a rel="nofollow" class="external text" href="https://www.fleetnews.co.uk/news/van-news/2017/06/09/hermes-hits-back-at-gmb-insurance-claims">"Hermes hits back at GMB insurance claims"</a>. <i>Fleet News</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=Fleet+News&amp;rft.atitle=Hermes+hits+back+at+GMB+insurance+claims&amp;rft.date=2017-06-09&amp;rft.aulast=Roberts&amp;rft.aufirst=Gareth&amp;rft_id=https%3A%2F%2Fwww.fleetnews.co.uk%2Fnews%2Fvan-news%2F2017%2F06%2F09%2Fhermes-hits-back-at-gmb-insurance-claims&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-12"><span class="mw-cite-backlink"><b><a href="#cite_ref-12">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFNeate2017" class="citation web cs1">Neate, Rupert (14 September 2017). <a rel="nofollow" class="external text" href="https://www.theguardian.com/business/2017/sep/14/sports-direct-challenged-by-mps-over-claims-it-underpays-couriers">"Sports Direct challenged by MPs over claims it underpays couriers"</a>. <i>Guardian</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=Guardian&amp;rft.atitle=Sports+Direct+challenged+by+MPs+over+claims+it+underpays+couriers&amp;rft.date=2017-09-14&amp;rft.aulast=Neate&amp;rft.aufirst=Rupert&amp;rft_id=https%3A%2F%2Fwww.theguardian.com%2Fbusiness%2F2017%2Fsep%2F14%2Fsports-direct-challenged-by-mps-over-claims-it-underpays-couriers&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-guardian-20180625-13"><span class="mw-cite-backlink"><b><a href="#cite_ref-guardian-20180625_13-0">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFSiddique2018" class="citation news cs1">Siddique, Haroon (25 June 2018). <a rel="nofollow" class="external text" href="https://www.theguardian.com/business/2018/jun/25/hermes-couriers-are-workers-not-self-employed-tribunal-rules">"Hermes couriers are workers, not self-employed, tribunal rules"</a>. <i>The Guardian</i>. <a rel="nofollow" class="external text" href="https://web.archive.org/web/20180625125735/https://www.theguardian.com/business/2018/jun/25/hermes-couriers-are-workers-not-self-employed-tribunal-rules">Archived</a> from the original on 25 June 2018<span class="reference-accessdate">. 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href="https://www.pensionsage.com/pa/Hermes-rebrands-and-agrees-pensions-for-gig-workers.php">"Hermes rebrands and agrees pension deal for gig economy workers"</a>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&amp;rft.genre=unknown&amp;rft.btitle=Hermes+rebrands+and+agrees+pension+deal+for+gig+economy+workers&amp;rft.date=2022-03-11&amp;rft.aulast=Gray&amp;rft.aufirst=Jack&amp;rft_id=https%3A%2F%2Fwww.pensionsage.com%2Fpa%2FHermes-rebrands-and-agrees-pensions-for-gig-workers.php&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-27"><span class="mw-cite-backlink"><b><a href="#cite_ref-27">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFMcDonald2021" class="citation web cs1">McDonald, Andy (28 May 2021). <a rel="nofollow" class="external text" href="https://committees.parliament.uk/publications/6192/documents/68934/default/">"Exploitation of Hermes Drivers"</a>. <i>House of Commons</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=House+of+Commons&amp;rft.atitle=Exploitation+of+Hermes+Drivers&amp;rft.date=2021-05-28&amp;rft.aulast=McDonald&amp;rft.aufirst=Andy&amp;rft_id=https%3A%2F%2Fcommittees.parliament.uk%2Fpublications%2F6192%2Fdocuments%2F68934%2Fdefault%2F&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-28"><span class="mw-cite-backlink"><b><a href="#cite_ref-28">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFRawlinson2021" class="citation news cs1">Rawlinson, Kevin (3 June 2021). <a rel="nofollow" class="external text" href="https://www.theguardian.com/business/2021/jun/03/hermes-couriers-claim-they-were-told-to-accept-pay-cuts-or-lose-work">"June 2021"</a>. <i>The Guardian</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=article&amp;rft.jtitle=The+Guardian&amp;rft.atitle=June+2021&amp;rft.date=2021-06-03&amp;rft.aulast=Rawlinson&amp;rft.aufirst=Kevin&amp;rft_id=https%3A%2F%2Fwww.theguardian.com%2Fbusiness%2F2021%2Fjun%2F03%2Fhermes-couriers-claim-they-were-told-to-accept-pay-cuts-or-lose-work&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-29"><span class="mw-cite-backlink"><b><a href="#cite_ref-29">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFRawlinson2021" class="citation web cs1">Rawlinson, Kevin (15 April 2021). <a rel="nofollow" class="external text" href="https://www.theguardian.com/business/2021/apr/15/some-hermes-drivers-working-for-free-for-hours-a-day-union-says">"Some Hermes drivers working for free for hours a day, union says"</a>. <i><a href="/wiki/The_Guardian" title="The Guardian">The Guardian</a></i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=The+Guardian&amp;rft.atitle=Some+Hermes+drivers+working+for+free+for+hours+a+day%2C+union+says.&amp;rft.date=2021-04-15&amp;rft.aulast=Rawlinson&amp;rft.aufirst=Kevin&amp;rft_id=https%3A%2F%2Fwww.theguardian.com%2Fbusiness%2F2021%2Fapr%2F15%2Fsome-hermes-drivers-working-for-free-for-hours-a-day-union-says&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-30"><span class="mw-cite-backlink"><b><a href="#cite_ref-30">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFGMB2022" class="citation web cs1">GMB, GMB (21 September 2022). <a rel="nofollow" class="external text" href="https://www.gmblondon.org.uk/news/evri-deliver-blow-to-single-mum-who-dared-to-complain">"EVRi deliver blow to single mum who dared to complain"</a>. <i>GMB</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=GMB&amp;rft.atitle=EVRi+deliver+blow+to+single+mum+who+dared+to+complain&amp;rft.date=2022-09-21&amp;rft.aulast=GMB&amp;rft.aufirst=GMB&amp;rft_id=https%3A%2F%2Fwww.gmblondon.org.uk%2Fnews%2Fevri-deliver-blow-to-single-mum-who-dared-to-complain&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-31"><span class="mw-cite-backlink"><b><a href="#cite_ref-31">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFGMB2023" class="citation web cs1">GMB, GMB (11 August 2023). <a rel="nofollow" class="external text" href="https://www.tiktok.com/@steve_garelick/video/7268204055061597472">"EVRi couriers are not being paid for mislabeled items"</a>. <i>TikTok</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=TikTok&amp;rft.atitle=EVRi+couriers+are+not+being+paid+for+mislabeled+items.&amp;rft.date=2023-08-11&amp;rft.aulast=GMB&amp;rft.aufirst=GMB&amp;rft_id=https%3A%2F%2Fwww.tiktok.com%2F%40steve_garelick%2Fvideo%2F7268204055061597472&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span><span class="cs1-maint citation-comment"><code class="cs1-code">{{<a href="/wiki/Template:Cite_web" title="Template:Cite web">cite web</a>}}</code>: CS1 maint: url-status (<a href="/wiki/Category:CS1_maint:_url-status" title="Category:CS1 maint: url-status">link</a>)</span></span> </li> <li id="cite_note-32"><span class="mw-cite-backlink"><b><a href="#cite_ref-32">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFHalle-Richards2023" class="citation web cs1">Halle-Richards, Sophie (7 February 2023). <a rel="nofollow" class="external text" href="https://www.hampshirelive.news/news/uk-world-news/evri-couriers-say-theyre-treated-8114777">"EVRi couriers say they're treated like slaves in 'awful' job"</a>. <i>HampShire Live</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=HampShire+Live&amp;rft.atitle=EVRi+couriers+say+they%27re+treated+like+slaves+in+%27awful%27+job&amp;rft.date=2023-02-07&amp;rft.aulast=Halle-Richards&amp;rft.aufirst=Sophie&amp;rft_id=https%3A%2F%2Fwww.hampshirelive.news%2Fnews%2Fuk-world-news%2Fevri-couriers-say-theyre-treated-8114777&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span><span class="cs1-maint citation-comment"><code class="cs1-code">{{<a href="/wiki/Template:Cite_web" title="Template:Cite web">cite web</a>}}</code>: CS1 maint: url-status (<a href="/wiki/Category:CS1_maint:_url-status" title="Category:CS1 maint: url-status">link</a>)</span></span> </li> <li id="cite_note-33"><span class="mw-cite-backlink"><b><a href="#cite_ref-33">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFMartin2021" class="citation web cs1">Martin, Hugo (1 June 2021). <a rel="nofollow" class="external text" href="https://committees.parliament.uk/publications/6193/documents/68935/default/">"Response to BEIS committee"</a>. <i>House of Commons</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=House+of+Commons&amp;rft.atitle=Response+to+BEIS+committee&amp;rft.date=2021-06-01&amp;rft.aulast=Martin&amp;rft.aufirst=Hugo&amp;rft_id=https%3A%2F%2Fcommittees.parliament.uk%2Fpublications%2F6193%2Fdocuments%2F68935%2Fdefault%2F&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-34"><span class="mw-cite-backlink"><b><a href="#cite_ref-34">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.independent.co.uk/business/mp-questions-whether-evri-should-be-investigated-for-poor-customer-service-b2260249.html">"MP questions whether Evri should be investigated for 'poor customer service'<span class="cs1-kern-right"></span>"</a>. <i>The Independent</i>. 11 January 2023<span class="reference-accessdate">. Retrieved <span class="nowrap">21 March</span> 2024</span>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=The+Independent&amp;rft.atitle=MP+questions+whether+Evri+should+be+investigated+for+%27poor+customer+service%27&amp;rft.date=2023-01-11&amp;rft_id=https%3A%2F%2Fwww.independent.co.uk%2Fbusiness%2Fmp-questions-whether-evri-should-be-investigated-for-poor-customer-service-b2260249.html&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-35"><span class="mw-cite-backlink"><b><a href="#cite_ref-35">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFBaker2024" class="citation web cs1">Baker, Elizabeth (12 January 2024). <a rel="nofollow" class="external text" href="https://www.parcelandpostaltechnologyinternational.com/news/staff-personnel/evri-couriers-accept-13-pay-increase.html">"EVRi couriers accept 13% pay increase"</a>. <i>Parcel and Postal Technology</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=Parcel+and+Postal+Technology&amp;rft.atitle=EVRi+couriers+accept+13%25+pay+increase&amp;rft.date=2024-01-12&amp;rft.aulast=Baker&amp;rft.aufirst=Elizabeth&amp;rft_id=https%3A%2F%2Fwww.parcelandpostaltechnologyinternational.com%2Fnews%2Fstaff-personnel%2Fevri-couriers-accept-13-pay-increase.html&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-36"><span class="mw-cite-backlink"><b><a href="#cite_ref-36">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFGMB2024" class="citation web cs1">GMB, GMB (11 January 2024). <a rel="nofollow" class="external text" href="https://www.gmblondon.org.uk/news/evri-couriers-accept-a-bumper-pay-increase">"EVRi couriers accept pay increase that recognises couriers' worth"</a>. <i>GMB</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=GMB&amp;rft.atitle=EVRi+couriers+accept+pay+increase+that+recognises+couriers%27+worth&amp;rft.date=2024-01-11&amp;rft.aulast=GMB&amp;rft.aufirst=GMB&amp;rft_id=https%3A%2F%2Fwww.gmblondon.org.uk%2Fnews%2Fevri-couriers-accept-a-bumper-pay-increase&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span><span class="cs1-maint citation-comment"><code class="cs1-code">{{<a href="/wiki/Template:Cite_web" title="Template:Cite web">cite web</a>}}</code>: CS1 maint: url-status (<a href="/wiki/Category:CS1_maint:_url-status" title="Category:CS1 maint: url-status">link</a>)</span></span> </li> <li id="cite_note-37"><span class="mw-cite-backlink"><b><a href="#cite_ref-37">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFFarr,_Crowley2024" class="citation web cs1">Farr, Crowley (29 January 2024). <a rel="nofollow" class="external text" href="https://www.reuters.com/markets/deals/advent-looks-options-uk-parcel-delivery-firm-evri-sources-2024-01-29/">"Exclusive: Advent looks at options for UK parcel delivery firm Evri -sources"</a>. <i><a href="/wiki/Reuters" title="Reuters">Reuters</a></i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=Reuters&amp;rft.atitle=Exclusive%3A+Advent+looks+at+options+for+UK+parcel+delivery+firm+Evri+-sources&amp;rft.date=2024-01-29&amp;rft.au=Farr%2C+Crowley&amp;rft_id=https%3A%2F%2Fwww.reuters.com%2Fmarkets%2Fdeals%2Fadvent-looks-options-uk-parcel-delivery-firm-evri-sources-2024-01-29%2F&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-38"><span class="mw-cite-backlink"><b><a href="#cite_ref-38">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFCorporate_News2024" class="citation web cs1">Corporate News, Acquisitions/Mergers (25 July 2024). <a rel="nofollow" class="external text" href="https://www.streetinsider.com/Corporate+News/Apollo+%28APO%29+to+Acquire+Evri/23503288.html">"Apollo (APO) to Acquire Evri"</a>. <i>StreetInsider.com</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=StreetInsider.com&amp;rft.atitle=Apollo+%28APO%29+to+Acquire+Evri&amp;rft.date=2024-07-25&amp;rft.aulast=Corporate+News&amp;rft.aufirst=Acquisitions%2FMergers&amp;rft_id=https%3A%2F%2Fwww.streetinsider.com%2FCorporate%2BNews%2FApollo%2B%2528APO%2529%2Bto%2BAcquire%2BEvri%2F23503288.html&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> <li id="cite_note-39"><span class="mw-cite-backlink"><b><a href="#cite_ref-39">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFS_&amp;_P_Global2024" class="citation web cs1">S &amp; P Global, S &amp; P Global (23 September 2024). <a rel="nofollow" class="external text" href="https://disclosure.spglobal.com/ratings/en/regulatory/article/-/view/type/HTML/id/3254583">"U.K.-Based Parcel Delivery Company Edge Finco PLC (Evri) Assigned 'B+' Rating; Outlook Stable"</a>. <i>S &amp; P Global</i>.</cite><span title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&amp;rft.genre=unknown&amp;rft.jtitle=S+%26+P+Global&amp;rft.atitle=U.K.-Based+Parcel+Delivery+Company+Edge+Finco+PLC+%28Evri%29+Assigned+%27B%2B%27+Rating%3B+Outlook+Stable&amp;rft.date=2024-09-23&amp;rft.aulast=S+%26+P+Global&amp;rft.aufirst=S+%26+P+Global&amp;rft_id=https%3A%2F%2Fdisclosure.spglobal.com%2Fratings%2Fen%2Fregulatory%2Farticle%2F-%2Fview%2Ftype%2FHTML%2Fid%2F3254583&amp;rfr_id=info%3Asid%2Fen.wikipedia.org%3AHermes+Europe" class="Z3988"></span></span> </li> </ol></div></div> <div class="mw-heading mw-heading2"><h2 id="External_links">External links</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a 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