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I'm having problems confirming my Mozilla account | Mozilla Support
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"link_detail": "relay" }"> Firefox Relay </a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/questions/new/thunderbird?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "main-menu.aaq-step-2", "link_detail": "thunderbird" }"> Thunderbird </a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/questions/new/ios?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "main-menu.aaq-step-2", "link_detail": "ios" }"> Firefox for iOS </a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/questions/new/focus?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "main-menu.aaq-step-2", "link_detail": "focus" }"> Firefox Focus </a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/questions/new/monitor?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "main-menu.aaq-step-2", "link_detail": "monitor" }"> Monitor </a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/questions/new/mozilla-account?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "main-menu.aaq-step-2", "link_detail": "mozilla-account" }"> Mozilla Account </a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/questions/new/mobile?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "main-menu.aaq-step-2", "link_detail": "mobile" }"> Firefox for Android </a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/questions/new/firefox-private-network-vpn?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "main-menu.aaq-step-2", "link_detail": "firefox-private-network-vpn" }"> Mozilla VPN </a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/questions/new/pocket?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "main-menu.aaq-step-2", "link_detail": "pocket" }"> Pocket </a></li> <li><a class="color-link" href="https://support-mozilla-org.translate.goog/en-US/questions/new?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "main-menu.aaq-step-1", "link_detail": "view-all" }"> View all </a></li> </ul> </section> </div> </div> </div> </div></li> <li class="mzp-c-menu-category"><a class="mzp-c-menu-title sumo-nav--link" href="https://support-mozilla-org.translate.goog/en-US/contribute?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{"link_name": "main-menu.contribute.contribute-home"}"> Contribute </a></li> </ul> </nav> </div> </div> <div class="mzp-c-navigation-items sumo-nav--list-wrap-right logged-out" id="profile-navigation"> <div class="mzp-c-navigation-menu"> <nav class="mzp-c-menu mzp-is-basic"> <ul class="mzp-c-menu-category-list sumo-nav--list"> <li class="mzp-c-menu-category sumo-nav--item-right"> <form data-instant-search="form" id="support-search" action="/en-US/search/" method="get" class="simple-search-form"><input type="hidden" name="product" value="firefox"> <input spellcheck="true" type="search" autocomplete="off" name="q" aria-required="true" placeholder="Search questions, articles, or topics (example: saving passwords in Firefox)" class="searchbox" id="search-q"> <button type="submit" title="Search" class="search-button">Search</button> </form></li> <li class="mzp-c-menu-category logged-out-button-row "><a rel="nofollow" href="https://support-mozilla-org.translate.goog/en-US/users/auth?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" class="sumo-button secondary-button button-lg" data-event-name="link_click" data-event-parameters="{"link_name": "main-menu.sign-in-up"}"> Sign In/Up </a></li> </ul> </nav> </div> </div> <div class="mzp-c-navigation-items sumo-nav--mobile-search-form" id="search-navigation"> <div class="mzp-c-navigation-menu"> <nav class="mzp-c-menu mzp-is-basic"> <form data-instant-search="form" id="mobile-search-results" action="/en-US/search/" method="get" class="simple-search-form"><input type="hidden" name="product" value="firefox"> <input spellcheck="true" type="search" autocomplete="off" name="q" aria-required="true" placeholder="Search questions, articles, or topics (example: saving passwords in Firefox)" class="searchbox" id="search-q"> <button type="submit" title="Search" class="search-button">Search</button> </form> </nav> </div> </div> </div> </div> </header><!--/.mzp-c-navigation --> <!-- This is only displayed when the instant search is active. This block is overriden in home.html and product.html, and can likely be removed when frontend search is replaced. --> <div class="home-search-section sumo-page-section--lg shade-bg hidden-search-masthead"> <div class="mzp-l-content narrow"> <div class="home-search-section--content"> <h4 class="sumo-page-heading-xl">Search Support</h4> <form data-instant-search="form" id="hidden-search" action="/en-US/search/" method="get" class="simple-search-form"><input type="hidden" name="product" value="firefox"> <input spellcheck="true" type="search" autocomplete="off" name="q" aria-required="true" placeholder="Search questions, articles, or topics (example: saving passwords in Firefox)" class="searchbox" id="search-q"> <button type="submit" title="Search" class="search-button">Search</button> </form> </div> </div> </div> <div class="mzp-l-content " id="main-content"> <div class="sumo-page-section--inner"> <div class="breadcrumbs" id="main-breadcrumbs"> <ol id="breadcrumbs" class="breadcrumbs--list"> <li><a href="https://support-mozilla-org.translate.goog/en-US/?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB">Home</a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/products/firefox?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB">Firefox</a></li> <li><a href="https://support-mozilla-org.translate.goog/en-US/products/firefox/troubleshooting?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB">Troubleshooting</a></li> <li>I'm having problems confirming my...</li> </ol> </div> <div class="sumo-l-two-col "> <aside id="aside" class="sumo-l-two-col--sidebar"> <div class="search-form-sidebar large-only"> <form data-instant-search="form" id="support-search-sidebar" action="/en-US/search/" method="get" class="simple-search-form"><input type="hidden" name="product" value="firefox"> <input spellcheck="true" type="search" autocomplete="off" name="q" aria-required="true" placeholder="Search questions, articles, or topics (example: saving passwords in Firefox)" class="searchbox" id="search-q"> <button type="submit" title="Search" class="search-button">Search</button> </form> </div> <div class="aaq-widget card is-inverse elevation-01 text-center radius-md"> <h2 class="card--title has-bottom-margin"> <svg class="card--icon-sm" width="24px" height="24px" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <g transform="translate(2.000000, 1.878680)" stroke="#FFFFFF" stroke-width="2"> <path d="M9,1.12132031 L2,1.12132031 C0.8954305,1.12132031 5.32907052e-15,2.01675081 5.32907052e-15,3.12132031 L5.32907052e-15,15.1213203 C5.32907052e-15,16.2258898 0.8954305,17.1213203 2,17.1213203 L11,17.1213203 L13,21.1213203 L15,17.1213203 L17,17.1213203 C18.1045695,17.1213203 19,16.2258898 19,15.1213203 L19,9.12132031" /> <path d="M15.5,0.621320312 C16.3284271,-0.207106783 17.6715729,-0.207106769 18.5,0.621320344 C19.3284271,1.44974746 19.3284271,2.79289318 18.5,3.62132031 L11,11.1213203 L7,12.1213203 L8,8.12132031 L15.5,0.621320312 Z" /> </g> </g> </svg> Ask a Question</h2> <p>Still need help? Continue to ask your question and get help.</p><a class="sumo-button primary-button feature-box" href="https://support-mozilla-org.translate.goog/en-US/kb/get-community-support?exit_aaq=1&_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "aaq-widget.community-support.kb-article", "link_detail": "None" }"> Continue </a> </div> <nav id="doc-tools"> <ul class="sidebar-nav sidebar-folding"> <li id="editing-tools-sidebar"><span class="details-heading"></span> <ul class="sidebar-nav--list"> <li> <section class="showfor" id="showfor-panel"> <script type="application/json" class="showfor-data"> {"products": [{"title": "Firefox", "slug": "firefox", "platforms": ["win8", "win7", "winxp", "mac", "linux", "win10", "win11"], "visible": true}, {"title": "Mozilla Account", "slug": "mozilla-account", "platforms": ["mac", "linux", "android", "web", "win10"], "visible": false}], "versions": {"firefox": [{"name": "Version 134", "slug": "fx134", "product": "firefox", "default": false, "min_version": 134.0, "max_version": 135.0, "visible": true}, {"name": "Version 133", "slug": "fx133", "product": "firefox", "default": false, "min_version": 133.0, "max_version": 134.0, "visible": true}, {"name": "Version 132", "slug": "fx132", "product": "firefox", "default": true, "min_version": 132.0, "max_version": 133.0, "visible": true}, {"name": "Version 131", "slug": "fx131", "product": "firefox", "default": false, "min_version": 131.0, "max_version": 132.0, "visible": true}, {"name": "Version 130", "slug": "fx130", "product": "firefox", "default": false, "min_version": 130.0, "max_version": 131.0, "visible": true}, {"name": "Version 129", "slug": "fx129", "product": "firefox", "default": false, "min_version": 129.0, "max_version": 130.0, "visible": true}, {"name": "Version 128", "slug": "fx128", "product": "firefox", "default": false, "min_version": 128.0, "max_version": 129.0, "visible": true}, {"name": "Version 127", "slug": "fx127", "product": "firefox", "default": false, "min_version": 127.0, "max_version": 128.0, "visible": true}, {"name": "Version 126", "slug": "fx126", "product": "firefox", "default": false, "min_version": 126.0, "max_version": 127.0, "visible": true}, {"name": "Version 125", "slug": "fx125", "product": "firefox", "default": false, "min_version": 125.0, "max_version": 126.0, "visible": true}, {"name": "Version 124", "slug": "fx124", "product": "firefox", "default": false, "min_version": 124.0, "max_version": 125.0, "visible": true}, {"name": "Version 123", "slug": "fx123", "product": "firefox", "default": false, "min_version": 123.0, "max_version": 124.0, "visible": true}, {"name": "Version 122", "slug": "fx122", "product": "firefox", "default": false, "min_version": 122.0, "max_version": 123.0, "visible": true}, {"name": "Version 121", "slug": "fx121", "product": "firefox", "default": false, "min_version": 121.0, "max_version": 122.0, "visible": true}, {"name": "Version 120", "slug": "fx120", "product": "firefox", "default": false, "min_version": 120.0, "max_version": 121.0, "visible": true}, {"name": "Version 119", "slug": "fx119", "product": "firefox", "default": false, "min_version": 119.0, "max_version": 120.0, "visible": true}, {"name": "Version 118", "slug": "fx118", "product": "firefox", "default": false, "min_version": 118.0, "max_version": 119.0, "visible": true}, {"name": "Version 117", "slug": "fx117", "product": "firefox", "default": false, "min_version": 117.0, "max_version": 118.0, "visible": true}, {"name": "Version 116", "slug": "fx116", "product": "firefox", "default": false, "min_version": 116.0, "max_version": 117.0, "visible": true}, {"name": "Version 115", "slug": "fx115", "product": "firefox", "default": false, "min_version": 115.0, "max_version": 116.0, "visible": true}, {"name": "Version 114", "slug": "fx114", "product": "firefox", "default": false, "min_version": 114.0, "max_version": 115.0, "visible": false}, {"name": "Version 113", "slug": "fx113", "product": "firefox", "default": false, "min_version": 113.0, "max_version": 114.0, "visible": false}, {"name": "Version 112", "slug": "fx112", "product": "firefox", "default": false, "min_version": 112.0, "max_version": 113.0, "visible": false}, {"name": "Version 111", "slug": "fx111", "product": "firefox", "default": false, "min_version": 111.0, "max_version": 112.0, "visible": false}, {"name": "Version 110", "slug": "fx110", "product": "firefox", "default": false, "min_version": 110.0, "max_version": 111.0, "visible": false}, {"name": "Version 109", "slug": "fx109", "product": "firefox", "default": false, "min_version": 109.0, "max_version": 110.0, "visible": false}, {"name": "Version 108", "slug": "fx108", "product": "firefox", "default": false, "min_version": 108.0, "max_version": 109.0, "visible": false}, {"name": "Version 107", "slug": "fx107", "product": "firefox", "default": false, "min_version": 107.0, "max_version": 108.0, "visible": false}, {"name": "Version 106", "slug": "fx106", "product": "firefox", "default": false, "min_version": 106.0, "max_version": 107.0, "visible": false}, {"name": "Version 105", "slug": "fx105", "product": "firefox", "default": false, "min_version": 105.0, "max_version": 106.0, "visible": false}, {"name": "Version 104", "slug": "fx104", "product": "firefox", "default": false, "min_version": 104.0, "max_version": 105.0, "visible": false}, {"name": "Version 103", "slug": "fx103", "product": "firefox", "default": false, "min_version": 103.0, "max_version": 104.0, "visible": false}, {"name": "Version 102", "slug": "fx102", "product": "firefox", "default": false, "min_version": 102.0, "max_version": 103.0, "visible": false}, {"name": "Version 101", "slug": "fx101", "product": "firefox", "default": false, "min_version": 101.0, "max_version": 102.0, "visible": false}, {"name": "Version 100", "slug": "fx100", "product": "firefox", "default": false, "min_version": 100.0, "max_version": 101.0, "visible": false}, {"name": "Version 99", "slug": "fx99", "product": "firefox", "default": false, "min_version": 99.0, "max_version": 100.0, "visible": false}, {"name": "Version 98", "slug": "fx98", "product": "firefox", "default": false, "min_version": 98.0, "max_version": 99.0, "visible": false}, {"name": "Version 97", "slug": "fx97", "product": "firefox", "default": false, "min_version": 97.0, "max_version": 98.0, "visible": false}, {"name": "Version 96", "slug": "fx96", "product": "firefox", "default": false, "min_version": 96.0, "max_version": 97.0, "visible": false}, {"name": "Version 95", "slug": "fx95", "product": "firefox", "default": false, "min_version": 95.0, "max_version": 96.0, "visible": false}, {"name": "Version 94", "slug": "fx94", "product": "firefox", "default": false, "min_version": 94.0, "max_version": 95.0, "visible": false}, {"name": "Version 93", "slug": "fx93", "product": "firefox", "default": false, "min_version": 93.0, "max_version": 94.0, "visible": false}, {"name": "Version 92", "slug": "fx92", "product": "firefox", "default": false, "min_version": 92.0, "max_version": 93.0, "visible": false}, {"name": "Version 91", "slug": "fx91", "product": "firefox", "default": false, "min_version": 91.0, "max_version": 92.0, "visible": false}, {"name": "Version 90", "slug": "fx90", "product": "firefox", "default": false, "min_version": 90.0, "max_version": 91.0, "visible": false}, {"name": "Version 89", "slug": "fx89", "product": "firefox", "default": false, "min_version": 89.0, "max_version": 90.0, "visible": false}, {"name": "Version 88", "slug": "fx88", "product": "firefox", "default": false, "min_version": 88.0, "max_version": 89.0, "visible": false}, {"name": "Version 87", "slug": "fx87", "product": "firefox", "default": false, "min_version": 87.0, "max_version": 88.0, "visible": false}, {"name": "Version 86", "slug": "fx86", "product": "firefox", "default": false, "min_version": 86.0, "max_version": 87.0, "visible": false}, {"name": "Version 85", "slug": "fx85", "product": "firefox", "default": false, "min_version": 85.0, "max_version": 86.0, "visible": false}, {"name": "Version 84", "slug": "fx84", "product": "firefox", "default": false, "min_version": 84.0, "max_version": 85.0, "visible": false}, {"name": "Version 83", "slug": "fx83", "product": "firefox", "default": false, "min_version": 83.0, "max_version": 84.0, "visible": false}, {"name": "Version 82", "slug": "fx82", "product": "firefox", "default": false, "min_version": 82.0, "max_version": 83.0, "visible": false}, {"name": "Version 81", "slug": "fx81", "product": "firefox", "default": false, "min_version": 81.0, "max_version": 82.0, "visible": false}, {"name": "Version 80", "slug": "fx80", "product": "firefox", "default": false, "min_version": 80.0, "max_version": 81.0, "visible": false}, {"name": "Version 79", "slug": "fx79", "product": "firefox", "default": false, "min_version": 79.0, "max_version": 80.0, "visible": false}, {"name": "Version 78", "slug": "fx78", "product": "firefox", "default": false, "min_version": 78.0, "max_version": 79.0, "visible": false}, {"name": "Version 77", "slug": "fx77", "product": "firefox", "default": false, "min_version": 77.0, "max_version": 78.0, "visible": false}, {"name": "Version 76", "slug": "fx76", "product": "firefox", "default": false, "min_version": 76.0, "max_version": 77.0, "visible": false}, {"name": "Version 75", "slug": "fx75", "product": "firefox", "default": false, "min_version": 75.0, "max_version": 76.0, "visible": false}, {"name": "Version 74", "slug": "fx74", "product": "firefox", "default": false, "min_version": 74.0, "max_version": 75.0, "visible": false}, {"name": "Version 73", "slug": "fx73", "product": "firefox", "default": false, "min_version": 73.0, "max_version": 74.0, "visible": false}, {"name": "Version 72", "slug": "fx72", "product": "firefox", "default": false, "min_version": 72.0, "max_version": 73.0, "visible": false}, {"name": "Version 71", "slug": "fx71", "product": "firefox", "default": false, "min_version": 71.0, "max_version": 72.0, "visible": false}, {"name": "Version 70", "slug": "fx70", "product": "firefox", "default": false, "min_version": 70.0, "max_version": 71.0, "visible": false}, {"name": "Version 69", "slug": "fx69", "product": "firefox", "default": false, "min_version": 69.0, "max_version": 70.0, "visible": false}, {"name": "Version 68", "slug": "fx68", "product": "firefox", "default": false, "min_version": 68.0, "max_version": 69.0, "visible": false}, {"name": "Version 67", "slug": "fx67", "product": "firefox", "default": false, "min_version": 67.0, "max_version": 68.0, "visible": false}, {"name": "Version 66", "slug": "fx66", "product": "firefox", "default": false, "min_version": 66.0, "max_version": 67.0, "visible": false}, {"name": "Version 65", "slug": "fx65", "product": "firefox", "default": false, "min_version": 65.0, "max_version": 66.0, "visible": false}, {"name": "Version 64", "slug": "fx64", "product": "firefox", "default": false, "min_version": 64.0, "max_version": 65.0, "visible": false}, {"name": "Version 63", "slug": "fx63", "product": "firefox", "default": false, "min_version": 63.0, "max_version": 64.0, "visible": false}, {"name": "Version 62", "slug": "fx62", "product": "firefox", "default": false, "min_version": 62.0, "max_version": 63.0, "visible": false}, {"name": "Version 61", "slug": "fx61", "product": "firefox", "default": false, "min_version": 61.0, "max_version": 62.0, "visible": false}, {"name": "Version 60", "slug": "fx60", "product": "firefox", "default": false, "min_version": 60.0, "max_version": 61.0, "visible": false}, {"name": "Version 59", "slug": "fx59", "product": "firefox", "default": false, "min_version": 59.0, "max_version": 60.0, "visible": false}, {"name": "Version 58", "slug": "fx58", "product": "firefox", "default": false, "min_version": 58.0, "max_version": 59.0, "visible": false}, {"name": "Version 57", "slug": "fx57", "product": "firefox", "default": false, "min_version": 57.0, 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"visible": false}, {"name": "Version 49", "slug": "fx49", "product": "firefox", "default": false, "min_version": 49.0, "max_version": 50.0, "visible": false}, {"name": "Version 48", "slug": "fx48", "product": "firefox", "default": false, "min_version": 48.0, "max_version": 49.0, "visible": false}, {"name": "Version 47", "slug": "fx47", "product": "firefox", "default": false, "min_version": 47.0, "max_version": 48.0, "visible": false}, {"name": "Version 46", "slug": "fx46", "product": "firefox", "default": false, "min_version": 46.0, "max_version": 47.0, "visible": false}, {"name": "Version 45", "slug": "fx45", "product": "firefox", "default": false, "min_version": 45.0, "max_version": 46.0, "visible": false}, {"name": "Version 44", "slug": "fx44", "product": "firefox", "default": false, "min_version": 44.0, "max_version": 45.0, "visible": false}, {"name": "Version 43", "slug": "fx43", "product": "firefox", "default": false, "min_version": 43.0, "max_version": 44.0, "visible": false}, {"name": "Version 42", "slug": "fx42", "product": "firefox", "default": false, "min_version": 42.0, "max_version": 43.0, "visible": false}, {"name": "Version 41", "slug": "fx41", "product": "firefox", "default": false, "min_version": 41.0, "max_version": 42.0, "visible": false}, {"name": "Version 40", "slug": "fx40", "product": "firefox", "default": false, "min_version": 40.0, "max_version": 41.0, "visible": false}, {"name": "Version 39", "slug": "fx39", "product": "firefox", "default": false, "min_version": 39.0, "max_version": 40.0, "visible": false}, {"name": "Version 38", "slug": "fx38", "product": "firefox", "default": false, "min_version": 38.0, "max_version": 39.0, "visible": false}, {"name": "Version 37", "slug": "fx37", "product": "firefox", "default": false, "min_version": 37.0, "max_version": 38.0, "visible": false}, {"name": "Version 36", "slug": "fx36", "product": "firefox", "default": false, "min_version": 36.0, "max_version": 37.0, "visible": false}, {"name": "Version 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"firefox", "default": false, "min_version": 22.0, "max_version": 23.0, "visible": false}, {"name": "Version 21", "slug": "fx21", "product": "firefox", "default": false, "min_version": 21.0, "max_version": 22.0, "visible": false}, {"name": "Version 20", "slug": "fx20", "product": "firefox", "default": false, "min_version": 20.0, "max_version": 21.0, "visible": false}, {"name": "Version 19", "slug": "fx19", "product": "firefox", "default": false, "min_version": 19.0, "max_version": 20.0, "visible": false}, {"name": "Version 18", "slug": "fx18", "product": "firefox", "default": false, "min_version": 18.0, "max_version": 19.0, "visible": false}, {"name": "Version 17 (ESR)", "slug": "fx17", "product": "firefox", "default": false, "min_version": 17.0, "max_version": 18.0, "visible": false}, {"name": "Version 16", "slug": "fx16", "product": "firefox", "default": false, "min_version": 16.0, "max_version": 17.0, "visible": false}, {"name": "Version 15", "slug": "fx15", "product": "firefox", "default": false, "min_version": 15.0, "max_version": 16.0, "visible": false}, {"name": "Version 14", "slug": "fx14", "product": "firefox", "default": false, "min_version": 14.0, "max_version": 15.0, "visible": false}, {"name": "Version 13", "slug": "fx13", "product": "firefox", "default": false, "min_version": 13.0, "max_version": 14.0, "visible": false}, {"name": "Version 12", "slug": "fx12", "product": "firefox", "default": false, "min_version": 12.0, "max_version": 13.0, "visible": false}, {"name": "Version 11", "slug": "fx11", "product": "firefox", "default": false, "min_version": 11.0, "max_version": 12.0, "visible": false}, {"name": "Version 10 (ESR)", "slug": "fx10", "product": "firefox", "default": false, "min_version": 10.0, "max_version": 11.0, "visible": false}, {"name": "Version 9", "slug": "fx9", "product": "firefox", "default": false, "min_version": 9.0, "max_version": 10.0, "visible": false}, {"name": "Version 8", "slug": "fx8", "product": "firefox", "default": false, "min_version": 8.0, "max_version": 9.0, "visible": false}, {"name": "Version 7", "slug": "fx7", "product": "firefox", "default": false, "min_version": 7.0, "max_version": 8.0, "visible": false}, {"name": "Version 6", "slug": "fx6", "product": "firefox", "default": false, "min_version": 6.0, "max_version": 7.0, "visible": false}, {"name": "Version 5", "slug": "fx5", "product": "firefox", "default": false, "min_version": 5.0, "max_version": 6.0, "visible": false}, {"name": "Version 4", "slug": "fx4", "product": "firefox", "default": false, "min_version": 4.0, "max_version": 5.0, "visible": false}, {"name": "Version 117", "slug": "fx117", "product": "firefox", "default": false, "min_version": -1.0, "max_version": 1.0, "visible": false}], "mozilla-account": []}, "platforms": {"firefox": [{"name": "Linux", "slug": "linux", "visible": true}, {"name": "Mac", "slug": "mac", "visible": true}, {"name": "Windows XP", "slug": "winxp", "visible": true}, {"name": "Windows 7/Vista", "slug": "win7", "visible": true}, {"name": "Windows 8", "slug": "win8", "visible": true}, {"name": "Windows 10", "slug": "win10", "visible": true}, {"name": "Windows 11", "slug": "win11", "visible": true}], "mozilla-account": [{"name": "Web", "slug": "web", "visible": true}, {"name": "Android", "slug": "android", "visible": true}, {"name": "Linux", "slug": "linux", "visible": true}, {"name": "Mac", "slug": "mac", "visible": true}, {"name": "Windows 10", "slug": "win10", "visible": true}]}} </script> <h3 class="sidebar-subheading force-top-margin">Customize this article</h3> <div class="product" data-product="firefox"> <div class="field checkbox is-condensed"><input type="checkbox" id="id_firefox" checked value="product:firefox"> <label for="id_firefox">Firefox</label> </div> <div class="selectbox-wrapper"><select class="version"> <option value="version:fx134" data-min="134.0" data-max="135.0"> Version 134 </option> <option value="version:fx133" data-min="133.0" data-max="134.0"> Version 133 </option> <option value="version:fx132" data-min="132.0" data-max="133.0" selected> Version 132 </option> <option value="version:fx131" data-min="131.0" data-max="132.0"> Version 131 </option> <option value="version:fx130" data-min="130.0" data-max="131.0"> Version 130 </option> <option value="version:fx129" data-min="129.0" data-max="130.0"> Version 129 </option> <option value="version:fx128" data-min="128.0" data-max="129.0"> Version 128 </option> <option value="version:fx127" data-min="127.0" data-max="128.0"> Version 127 </option> <option value="version:fx126" data-min="126.0" data-max="127.0"> Version 126 </option> <option value="version:fx125" data-min="125.0" data-max="126.0"> Version 125 </option> <option value="version:fx124" data-min="124.0" data-max="125.0"> Version 124 </option> <option value="version:fx123" data-min="123.0" data-max="124.0"> Version 123 </option> <option value="version:fx122" data-min="122.0" data-max="123.0"> Version 122 </option> <option value="version:fx121" data-min="121.0" data-max="122.0"> Version 121 </option> <option value="version:fx120" data-min="120.0" data-max="121.0"> Version 120 </option> <option value="version:fx119" data-min="119.0" data-max="120.0"> Version 119 </option> <option value="version:fx118" data-min="118.0" data-max="119.0"> Version 118 </option> <option value="version:fx117" data-min="117.0" data-max="118.0"> Version 117 </option> <option value="version:fx116" data-min="116.0" data-max="117.0"> Version 116 </option> <option value="version:fx115" data-min="115.0" data-max="116.0"> Version 115 </option> </select> </div> <div class="selectbox-wrapper"><select class="platform"> <option value="platform:win8"> Windows 8 </option> <option value="platform:win7"> Windows 7/Vista </option> <option value="platform:winxp"> Windows XP </option> <option value="platform:mac"> Mac </option> <option value="platform:linux"> Linux </option> <option value="platform:win10"> Windows 10 </option> <option value="platform:win11"> Windows 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</div> </form> </div> </div> </aside> <main role="main" class="sumo-l-two-col--main"> <section id="document-list"> <header class="sumo-article-header kb-header"> <div class="sumo-article-header--text"> <div class="documents-product-title"><a href="https://support-mozilla-org.translate.goog/en-US/products/firefox?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" title="Firefox"> <img src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png" height="48" width="48" alt=""> </a> <div class="firefox-download-button hidden"> <div class="download-buttons"> <div class="download-firefox"><a href="https://translate.google.com/website?sl=pl&tl=fr&hl=en-GB&u=https://www.mozilla.org/firefox/new/?utm_source%3Dsupport.mozilla.org%26utm_medium%3Dreferral%26utm_campaign%3Dnon-fx-button%26utm_content%3Dbody-download-button" class="download-button sumo-button primary-button button-lg"> Download Firefox </a> <ul class="download-info text-body-xs"> <li><a href="https://translate.google.com/website?sl=pl&tl=fr&hl=en-GB&u=https://www.mozilla.org/firefox/all/">Systems and Languages</a></li> <li><a href="https://translate.google.com/website?sl=pl&tl=fr&hl=en-GB&u=https://www.mozilla.org/firefox/notes">What's New</a></li> <li><a href="https://translate.google.com/website?sl=pl&tl=fr&hl=en-GB&u=https://www.mozilla.org/legal/privacy/firefox">Privacy</a></li> </ul> </div> </div> </div> </div> <h1 class="sumo-page-heading">I'm having problems confirming my Mozilla account</h1> </div> </header> <article class="wiki-doc"> <div id="document_metadata" class="has-border-bottom"><span class="product tooltip-container"> Firefox, Mozilla Account <span class="tooltip">Firefox, Mozilla Account</span> </span> <span class="last-updated"> <img class="pencil" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/pencil.e33c563f24c4f989.svg"> <strong>Last updated:</strong> <span class="time"> <time datetime="2024-06-27T09:18:29.791844-07:00">6/27/24</time> </span> </span> <span class="helpful-info"> <img class="thumbsup" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/thumbs-up.2cbd5d41625a84a7.svg"><span class="helpful-count">22%</span> of users voted this helpful </span> </div> <section id="doc-content" class="document--content "> <p>When you sign up for a Mozilla account, we will send you a 6-digit confirmation code, to confirm that you own the email address connected to the account. We will also send you an email to confirm your sign in if you are signing into a new device for the first time. If you're having issues confirming your account, try these common solutions.</p> <ul> <li>For other Mozilla account issues, see <a href="https://support-mozilla-org.translate.goog/en-US/kb/im-having-problems-my-firefox-account?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB">I'm having problems with my Mozilla account</a>.</li> </ul> <div id="toc"> <h2>Table of Contents</h2> <ul> <li class="toclevel-1"><a href="https://support-mozilla-org.translate.goog/en-US/kb/im-having-problems-confirming-my-firefox-account?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB#w_i-havent-received-an-email-to-confirm-my-account"><span class="tocnumber">1</span> <span class="toctext">I haven't received an email to confirm my account</span></a></li> <li class="toclevel-1"><a href="https://support-mozilla-org.translate.goog/en-US/kb/im-having-problems-confirming-my-firefox-account?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB#w_my-code-isnt-being-accepted"><span class="tocnumber">2</span> <span class="toctext">My code isn’t being accepted</span></a></li> <li class="toclevel-1"><a href="https://support-mozilla-org.translate.goog/en-US/kb/im-having-problems-confirming-my-firefox-account?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB#w_an-email-was-returned"><span class="tocnumber">3</span> <span class="toctext">An email was returned</span></a></li> <li class="toclevel-1"><a href="https://support-mozilla-org.translate.goog/en-US/kb/im-having-problems-confirming-my-firefox-account?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB#w_my-mozilla-account-has-been-locked"><span class="tocnumber">4</span> <span class="toctext">My Mozilla account has been locked</span></a></li> <li class="toclevel-1"><a href="https://support-mozilla-org.translate.goog/en-US/kb/im-having-problems-confirming-my-firefox-account?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB#w_i-no-longer-have-access-to-the-email-address-associated-with-my-account"><span class="tocnumber">5</span> <span class="toctext">I no longer have access to the email address associated with my account</span></a></li> </ul> </div> <h1 id="w_i-havent-received-an-email-to-confirm-my-account">I haven't received an email to confirm my account</h1> <p>The confirmation code email can take several minutes to get to your inbox. You must enter the code within 10 minutes of receiving it. If you still haven’t received the code within this timeframe after attempting to sign in:</p> <ol> <li>Try again. Some email providers may block the very first email, if it’s the first time seeing an email from us</li> <li>Check your email from your internet browser instead of using an app like Mail or Outlook</li> <li>Search your inbox for an email from accounts@firefox.com</li> <li>Spam filters might also prevent it from reaching the right mail folder. If you've already waited a few minutes and refreshed your inbox, check your junk mail or spam folder to see if your confirmation email ended up there</li> <li>Try adding accounts@firefox.com to your list of allowed senders to keep your email provider from blocking the email. You can then re-enter the information on the Mozilla account signup page, or click the <strong>Need another code? Resend</strong> link on the page to enter a 6-digit confirmation code, to receive another email.</li> </ol> <h1 id="w_my-code-isnt-being-accepted">My code isn’t being accepted</h1> <p>If your code isn’t being accepted, it's likely that it has exceeded its 10 minute expiration and you will need to generate another one. To do this you can request another code from the same confirmation window. If you’ve navigated away from the window, simply attempt to sign in again.</p> <div class="note"> <strong>Note:</strong> Confirmation codes expire <strong>10 minutes</strong> after they are generated. </div> <h1 id="w_an-email-was-returned">An email was returned</h1> <p><img alt="six digit code" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2024-06-20-12-11-04-0bd390.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" width="350"></p> <p>If you receive a message that an email was returned:</p> <ol> <li>Please check your email settings that accounts@firefox.com is not flagged as spam.</li> <li>Add accounts@firefox.com to your address book. This will make it a trusted email.</li> </ol> <div class="warning"> If you have tried all of the above, do not try to do this again until 24 hours have gone by, or else your account will be locked. </div> <h1 id="w_my-mozilla-account-has-been-locked">My Mozilla account has been locked</h1> <p><img alt="Sorry, locked account" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2024-06-20-12-11-23-140208.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" width="350"></p> <p>If you become locked out, first wait at least 24 hours and then try again. If this is a valid email address that you have access to, you can contact us through the link in the error notice, respond to your support email or just click the <span class="button">Contact Support</span> button in the <em>Still need help?</em> block at the end of this article.</p> <h1 id="w_i-no-longer-have-access-to-the-email-address-associated-with-my-account">I no longer have access to the email address associated with my account</h1> <p>If you no longer have access to the email account, you will need to create another Mozilla account with a working email address. We also recommend reaching out to your previous email provider as they may be able to grant you temporary access to your account.</p> </section> <section class="support-callouts mzp-l-content sumo-page-section--inner"> <div class="card card--ribbon is-inverse heading-is-one-line"> <div class="card--details"> <h3 class="card--title"> <svg class="card--icon-sm" width="24px" height="24px" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <g transform="translate(2.000000, 1.878680)" stroke="#FFFFFF" stroke-width="2"> <path d="M9,1.12132031 L2,1.12132031 C0.8954305,1.12132031 5.32907052e-15,2.01675081 5.32907052e-15,3.12132031 L5.32907052e-15,15.1213203 C5.32907052e-15,16.2258898 0.8954305,17.1213203 2,17.1213203 L11,17.1213203 L13,21.1213203 L15,17.1213203 L17,17.1213203 C18.1045695,17.1213203 19,16.2258898 19,15.1213203 L19,9.12132031" /> <path d="M15.5,0.621320312 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