File a Complaint | Protecting Student Privacy

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been violated under the Family Educational Rights and Privacy Act (FERPA) or the Protection of Pupil Rights Amendment (PPRA), please review the videos and instructions below to learn how to file a complaint with the Student Privacy Policy Office (SPPO).  While the videos are specific to FERPA complaints, a similar process applies to PPRA complaints.</p> </div> <section> </section> </article> </section> <div class="views-element-container block block-block" id="block-views-block-file-a-complaint-videos-block"> <div class="form-group"><div class="view view-file-a-complaint-videos view-id-file_a_complaint_videos view-display-id-block js-view-dom-id-522f87c4a5453010667dcd53ee76681288baf217ca5bf5d28ed929b61377bfef"> <div class="view-header"> <style> .view-file-a-complaint-videos { margin-bottom: 15px; } .view-file-a-complaint-videos .view-content { display: flex; flex-wrap: wrap; } .view-file-a-complaint-videos .views-row { padding: 0 25px 25px; border-radius: 4px; background-color: #fff; box-shadow: 0 5px 10px rgba(0, 0, 0, 0.1); margin: 15px; flex-basis: 445px; flex-grow: 1; } .view-file-a-complaint-videos .views-field-title { text-align: left; padding: 25px 0; text-transform: uppercase; border-bottom: solid 1px #c1c1c1; font-size: 14px; line-height: 1; margin-bottom: 25px; color: #112e51; font-family: "Source Sans Pro", sans-serif; } </style> </div> <div class="view-content"> <div class="views-row"><div class="views-field views-field-title"><span class="field-content"><a href="/training/ferpas-complaint-process-explained" hreflang="en">FERPA's Complaint Process Explained</a></span></div><div class="views-field views-field-field-youtube-video"><div class="field-content"><figure class="youtube-container youtube-container--responsive"> <iframe src="https://www.youtube.com/embed/vDkFaW2JuU4?wmode=opaque" id="youtube-field-player" class="youtube-field-player" title="Embedded video for FERPA's Complaint Process Explained" aria-label="Embedded video for FERPA&#039;s Complaint Process Explained: https://www.youtube.com/embed/vDkFaW2JuU4?wmode=opaque" frameborder="0" allowfullscreen></iframe> </figure> </div></div></div> <div class="views-row"><div class="views-field views-field-title"><span class="field-content"><a href="/training/what-happens-when-i-file-complaint" hreflang="en">What Happens When I File a Complaint?</a></span></div><div class="views-field views-field-field-youtube-video"><div class="field-content"><figure class="youtube-container youtube-container--responsive"> <iframe src="https://www.youtube.com/embed/hPPhJNimCso?wmode=opaque" id="youtube-field-player--2" class="youtube-field-player" title="Embedded video for What Happens When I File a Complaint?" aria-label="Embedded video for What Happens When I File a Complaint?: https://www.youtube.com/embed/hPPhJNimCso?wmode=opaque" frameborder="0" allowfullscreen></iframe> </figure> </div></div></div> </div> </div> </div> </div> <div class="views-element-container block block-block" id="block-views-block-file-a-complaint-tabs-block-file-a-complaint-tabs"> <div class="form-group"><div class="col-sm-12 bhoechie-tab-container"> <div class="col-md-6 col-xs-12 bhoechie-tab-menu"> <div class="list-group"> <a href="#" class="list-group-item text-center active"> <span class="count">1</span> <p>Who may file a complaint?</p> </a> <a href="#" class="list-group-item text-center"> <span class="count">2</span> <p>What should you do before filing a complaint?</p> </a> <a href="#" class="list-group-item text-center"> <span class="count">3</span> <p>What are the requirements for filing a complaint?</p> </a> <a href="#" class="list-group-item text-center"> <span class="count">4</span> <p>How and where do I file a complaint?</p> </a> <a href="#" class="list-group-item text-center"> <span class="count">5</span> <p>Notice about investigatory uses of personal information</p> </a> </div> </div> <div class="col-md-6 col-xs-12 bhoechie-tab"> <div class="views-element-container form-group"> <div class="bhoechie-tab-content active"> <p>A parent has the right to file a written complaint with SPPO regarding an alleged violation of his or her rights under FERPA or PPRA.  The rights afforded to parents under FERPA transfer to a student when the student turns 18 years old or begins attending a postsecondary institution at any age.  The rights afforded to parents under PPRA transfer to a student when the student turns 18 years old or if the student is an emancipated minor (under State law) at any age.  Once the rights afforded to parents transfer to a student, parents generally may not file a complaint alleging a violation of FERPA or PPRA.</p> </div> <div class="bhoechie-tab-content"> <ul> <li>Please determine whether FERPA or PPRA protections apply to your situation by reviewing the relevant SPPO guidance: <a href="/resources/parent-guide-family-educational-rights-and-privacy-act-ferpa">A Parent Guide to FERPA</a>, <a href="/resources/eligible-student-guide-family-educational-rights-and-privacy-act-ferpa">An Eligible Student Guide to FERPA</a>, <a href="/resources/protection-pupil-rights-amendment-ppra-general-guidance">PPRA General Guidance</a>, <a href="/frequently-asked-questions">FAQs</a>, and other resources on our Resources page.</li> <li>If, after carefully reviewing these materials, you believe you do have a timely allegation of a violation of your rights under FERPA or PPRA, you may complete a complaint form.  A timely allegation is an allegation that is submitted to SPPO within 180 days of the date of the alleged violation or of the date that you knew or reasonably should have known of the alleged violation.</li> <li>Please review the complaint form and instructions to ensure that you are prepared to provide all of the information requested.</li> <li>Before filing a PPRA complaint, you are required to contact your educational agency or institution to seek to resolve your concerns. </li> <li>Before filing a FERPA complaint, you are strongly encouraged (but not required) to contact your educational agency or institution to seek to resolve your concerns.</li> </ul> </div> <div class="bhoechie-tab-content"> <p>Your complaint must—</p> <ul> <li>be in writing and must contain specific allegations of fact giving reasonable cause to believe that a violation of FERPA or PPRA has occurred;</li> <li>be filed by the parent or by the student (if the rights have transferred to the student); and</li> <li>be filed within 180 days of the alleged violation or within 180 days after you knew or should have known about the violation.</li> </ul> </div> <div class="bhoechie-tab-content"> <p>If you wish to file a complaint under FERPA or PPRA, you should do so by completing the FERPA or PPRA complaint form provided below.  Please note that these forms are Adobe fillable .pdf and work best when used with <a href="https://get.adobe.com/reader/">Adobe Acrobat</a>.  You may either e-mail the completed complaint form to <a href="mailto:FERPA.Complaints@ed.gov">FERPA.Complaints@ed.gov</a> (for FERPA complaints) or <a href="mailto:PPRA.Complaints@ed.gov">PPRA.Complaints@ed.gov</a> (for PPRA complaints), or mail the completed form to the following address:</p> <p> </p> <p>U.S. Department of Education</p> <p>Student Privacy Policy Office</p> <p>400 Maryland Ave, SW</p> <p>Washington, DC 20202-8520</p> </div> <div class="bhoechie-tab-content"> <p>To resolve your complaint, SPPO may need to collect personal information about you or your child that is pertinent to the investigation and resolution of the complaint.  While you are not required to provide any personal information, please note that a failure to provide any of the information requested on the complaint form may result in the dismissal of your complaint.</p> <p>The Privacy Act of 1974, as amended (Privacy Act) (5 U.S.C. § 552a), governs the collection, maintenance, use, and dissemination of information about individuals that is maintained in “systems of records” by Federal agencies, including the U.S. Department of Education.  The Privacy Act generally prohibits the disclosure of a record absent the prior written consent of the individual to whom the record pertains.  However, the law includes several exceptions that allow for disclosure without such consent.</p> <p>In certain circumstances, SPPO may disclose personal information from your complaint form without your consent in any of the circumstances described in subsection (b) of the Privacy Act, or pursuant to a routine use, as published in the applicable system of records notice.  For example, SPPO may disclose such information without your consent to other employees at the U.S. Department of Education who have a “need to know” such information to perform their job duties.  In addition, SPPO may disclose such information without your consent to educational agencies and institutions against which your complaint was filed.  For example, SPPO may need to reveal personal information to officials at your school to verify facts or gather additional information related to your complaint.</p> </div> </div> </div> </div></div> </div> </div> </section> <div class="col-sm-12"> <div class="region region-content-bottom"> <div id="block-edu27-edu25-block-8" class="block block-block"> <h2 class="block-title">FERPA Complaint Form</h2> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p>Click “FERPA Complaint Form” below to access the complaint form. Once you have completed the form, you may either e-mail it to SPPO at <a href="mailto:FERPA.Complaints@ed.gov">FERPA.Complaints@ed.gov</a>, or mail it to the following address:</p> <address> <p>U.S. Department of Education<br>Student Privacy Policy Office<br>400 Maryland Ave, SW<br>Washington, DC 20202-8520</p> </address> <p><a class="btn btn-primary" href="/sites/default/files/resource_document/file/EComplaint%20form%20FERPA_Updated_508_013123.pdf">FERPA Complaint Form</a></p> <p>En Español: <a href="https://studentprivacy.ed.gov/sites/default/files/resource_document/file/EComplaint%20Form%20FERPA_ES.508_FINAL.pdf" target="_blank">FERPA Complaint Form</a></p> </div> </div> <div id="block-edu27-edu25-block-7" class="block block-block"> <h2 class="block-title">PPRA Complaint Form</h2> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p>Click “PPRA Complaint Form” below to access the complaint form. Once you have completed the form, you may either e-mail it to SPPO at <a href="mailto:PPRA.Complaints@ed.gov">PPRA.Complaints@ed.gov</a>, or mail it to the following address:</p> <address> <p>U.S. Department of Education<br>Student Privacy Policy Office<br>400 Maryland Ave, SW<br>Washington, DC 20202-8520</p> </address> <p><a class="btn btn-primary" href="/sites/default/files/resource_document/file/eComplaint%20form%20PPRAv2019_Updated_508_013123.pdf" target="_blank">PPRA Complaint Form</a></p> <p>En Español: <a href="https://studentprivacy.ed.gov/sites/default/files/resource_document/file/EComplaint%20Form%20PPRA_ES.508_FINAL.pdf" target="_blank">PPRA Complaint Form</a></p> </div> </div> </div> </div> <aside class="col-sm-6 col-md-3" role="complementary"> </aside>  <aside class="col-sm-6 col-md-3" role="complementary"> </aside>  </div> </div> </section> <section class="footer"> <footer class="footer container"> <div class="region region-footer"> <section 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