Frequently Asked Questions — IGN Entertainment

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</div>  <div class="main-content" data-content-field="main-content" data-collection-id="5ac2baea6d2a737c80f22aac" data-edit-main-image="Page Banner"> <article class="hentry author-peer-schneider post-type-text article-index-1" id="article-5aea1707575d1f91150fa4dc" data-item-id="5aea1707575d1f91150fa4dc"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/5/2/can-i-choose-any-ign-global-edition-from-my-location"><time class="published" datetime="2018-05-02">May 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/5/2/can-i-choose-any-ign-global-edition-from-my-location">Can I choose any IGN global edition from my location?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/5/2/can-i-choose-any-ign-global-edition-from-my-location"><time class="published" datetime="2018-05-02">May 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1525290895714" id="item-5aea1707575d1f91150fa4dc"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-dbfff6c5126e03304aef"><div class="sqs-block-content"><p>IGN strongly believes in the freedom for users to choose any global edition of IGN, regardless of where in the world they are located.</p><p>If you'd prefer to view an alternative IGN edition than the one you are redirected to based on location, please use the "sticky links" in the Edition Select, located in header of any IGN edition above the IGN logo (or on some pages, via the "More" link in header > "Change Region" dropdown).</p><p>For example, the US edition sticky link is: <a target="_blank" href="https://web.archive.org/web/20200618033101/http://www.ign.com/?setccpref=US">http://www.ign.com/?setccpref=US</a>. (For users in China, the US edition sticky link is: <a target="_blank" href="https://web.archive.org/web/20200618033101/http://cn.ign.com/ccpref/us">http://cn.ign.com/ccpref/us</a> ).</p><p>If the sticky link bypass is not working for you, it could be a problem with your cookies; please try a cache reset and deleting your IGN cookies and then it should work as normal. Please <a href="https://web.archive.org/web/20200618033101/https://ign-entertainment.squarespace.com/support">contact support</a> if you continue to experience issues, or visit <a target="_blank" href="https://web.archive.org/web/20200618033101/http://world.ign.com/">world.ign.com</a> for more information and a list of all IGN global editions.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/5/2/can-i-choose-any-ign-global-edition-from-my-location"><i class="icon-calendar"></i><time class="published" datetime="2018-05-02">May 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5aea1707575d1f91150fa4dc" data-like-count="4"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5aea1707575d1f91150fa4dc/1525292117866/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/5/2/can-i-choose-any-ign-global-edition-from-my-location" data-title="Can I choose any IGN global edition from my location?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-account tag-log-in tag-account tag-email-address tag-password tag-username author-peer-schneider post-type-text article-index-2" id="article-5ac2bb1eaa4a99295f2fcfec" data-item-id="5ac2bb1eaa4a99295f2fcfec"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/why-cant-i-log-in"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/why-cant-i-log-in">Why can't I log in?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/why-cant-i-log-in"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522712121627" id="item-5ac2bb1eaa4a99295f2fcfec"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-ac4c29833bddaa949b1c"><div class="sqs-block-content"><p>There are a some simple ways to be able to ensure you can log into your IGN account.</p><ol><li><strong>Enable Cookies</strong> — IGN.com is designed to work with cookies enabled. If you are having trouble .</li><li><strong>Wrong or Invalid Email Address</strong> — If the email associated with your account is invalid or malformed, you won't be able to access your account. <a href="/web/20200618033101/https://corp.ign.com/support">Contact us</a> if you want to keep your information or you can <a href="https://web.archive.org/web/20200618033101/https://s.ign.com/register">r</a>egister a new account with a valid email.</li><li><strong>Invalid Username</strong> — If your username contains special characters you may have trouble accessing your account. Try logging in with your your email address.</li><li><strong>Username Change Request</strong> — If you've contact support in the past to request an email or nickname change, it might be possible that the change was not reflected on all our systems <a href="/web/20200618033101/https://corp.ign.com/support">contact us</a> to verify your account is setup correctly.</li></ol><h3>Haven't logged in to your account in a while?</h3><p>IGN will occasionally remove old or deprecated accounts from our systems. If you haven't used your account in years, try to register your email again.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/why-cant-i-log-in"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <span class="comments"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/why-cant-i-log-in#commenting"><i class="icon-comment"></i>Comment</a></span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Log+In" rel="tag">Log In</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Account" rel="tag">Account</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Email+Address" rel="tag">Email Address</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Password" rel="tag">Password</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Username" rel="tag">Username</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2bb1eaa4a99295f2fcfec" data-like-count="3"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2bb1eaa4a99295f2fcfec/1522713703173/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/why-cant-i-log-in" data-title="Why can't I log in?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-ign-prime category-account tag-prime tag-payment tag-billing author-peer-schneider post-type-text article-index-3" id="article-5ac2c3e388251bdfb4f8b04a" data-item-id="5ac2c3e388251bdfb4f8b04a"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-disable-auto-renew-on-my-ign-prime-subscription"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-disable-auto-renew-on-my-ign-prime-subscription">How do I disable auto-renew on my IGN Prime subscription?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-disable-auto-renew-on-my-ign-prime-subscription"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522713618818" id="item-5ac2c3e388251bdfb4f8b04a"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-43c7ad452ab8da888b7c"><div class="sqs-block-content"><p>To stop automatic renewal for your IGN Prime subscription, please visit <a href="https://web.archive.org/web/20200618033101/https://s.ign.com/prime/subscribe/billing-history">Account Management</a>. Click 'Cancel subscription' in the Subscription category to turn off auto renewal. You can view your subscription end date by returning to Account Management.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-disable-auto-renew-on-my-ign-prime-subscription"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/IGN+Prime" rel="tag">IGN Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Prime" rel="tag">Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Payment" rel="tag">Payment</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Billing" rel="tag">Billing</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2c3e388251bdfb4f8b04a" data-like-count="2"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2c3e388251bdfb4f8b04a/1522713619302/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/how-do-i-disable-auto-renew-on-my-ign-prime-subscription" data-title="How do I disable auto-renew on my IGN Prime subscription?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-ign-prime category-account tag-billing tag-credit-card tag-payment tag-account author-peer-schneider post-type-text article-index-4" id="article-5ac2c37f0e2e722b0641b176" data-item-id="5ac2c37f0e2e722b0641b176"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-update-my-payment-information"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-update-my-payment-information">How do I update my payment information?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-update-my-payment-information"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522713546448" id="item-5ac2c37f0e2e722b0641b176"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-78b569a886243b898aa2"><div class="sqs-block-content"><p>You can update your billing information including your name, address and credit card information on the <a href="https://web.archive.org/web/20200618033101/https://s.ign.com/prime-manage">Prime Manager</a> page.</p><p>You will see any open subscriptions, the payment date, renewal date as well as the "Cancel" link and "Change Payment Method" where you can manage your payment accounts.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-update-my-payment-information"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/IGN+Prime" rel="tag">IGN Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Billing" rel="tag">Billing</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Credit+Card" rel="tag">Credit Card</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Payment" rel="tag">Payment</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Account" rel="tag">Account</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2c37f0e2e722b0641b176" data-like-count="2"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2c37f0e2e722b0641b176/1522713546958/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/how-do-i-update-my-payment-information" data-title="How do I update my payment information?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-ign-prime tag-ads tag-prime tag-video tag-banners author-peer-schneider post-type-text article-index-5" id="article-5ac2c25003ce6421fdafbff7" data-item-id="5ac2c25003ce6421fdafbff7"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-disable-ads"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-disable-ads">How do I disable ads?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-disable-ads"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522713429837" id="item-5ac2c25003ce6421fdafbff7"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-136f732741e20766bc25"><div class="sqs-block-content"><p>Disabling ads is a feature for <a target="_blank" href="https://web.archive.org/web/20200618033101/https://s.ign.com/prime/subscribe/">IGN Prime subscribers</a>. If you have opted to block intrusive ads and are currently seeing them, we are working on fixing this bug right now (as of April 12th, 2012). We are really sorry for the inconvenience of the intrusive ads and we promise to feed the engineers a lot of sugar until this is fixed.</p><p>Login under the same login on which you paid for your subscription.</p></div></div><div class="row sqs-row"><div class="col sqs-col-6 span-6"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-yui_3_17_2_1_1522713432439_3120"><div class="sqs-block-content"><ol><li>Go to the <a href="https://web.archive.org/web/20200618033101/http://my.ign.com/prime/hub">Prime Hub</a></li><li>Check the box "Block intrusive ads on all IGN sites"</li><li>Click the "Save" button</li></ol><p>Please be aware that this feature affects banner ads and video ads and does not extend to sponsored content or affiliate links.</p><p>Firewall users: firewalls will block the site cookies and prevent these settings from saving. Please configure your security to allow our cookies.</p></div></div></div><div class="col sqs-col-6 span-6"><div class="sqs-block image-block sqs-block-image" data-block-type="5" id="block-yui_3_17_2_1_1522712252288_174460"><div class="sqs-block-content"> <div class=" image-block-outer-wrapper layout-caption-below design-layout-inline " data-test="image-block-inline-outer-wrapper"> <figure class=" sqs-block-image-figure intrinsic " style="max-width:1377.0px;"> <div style="padding-bottom:81.11837768554688%;" class=" image-block-wrapper has-aspect-ratio " data-animation-role="image" data-animation-override> <noscript><img src="https://web.archive.org/web/20200618033101im_/https://images.squarespace-cdn.com/content/v1/5a4e740c4c326d723144bf21/1522713282043-SR1JTAD2HG1WXIOYKTAT/ke17ZwdGBToddI8pDm48kEuOrkfFbvgLNMbc75enPLJ7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z5QHyNOqBUUEtDDsRWrJLTmnE5ShVAZXQCPoBJ9nFmp78BA-1foVU_jIrELsTqVotubHwAO0D2O-UfjwxQuW703/Screen+Shot+2018-04-02+at+4.54.18+PM.png" alt="Screen Shot 2018-04-02 at 4.54.18 PM.png"/></noscript><img class="thumb-image" data-src="https://web.archive.org/web/20200618033101/https://images.squarespace-cdn.com/content/v1/5a4e740c4c326d723144bf21/1522713282043-SR1JTAD2HG1WXIOYKTAT/ke17ZwdGBToddI8pDm48kEuOrkfFbvgLNMbc75enPLJ7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z5QHyNOqBUUEtDDsRWrJLTmnE5ShVAZXQCPoBJ9nFmp78BA-1foVU_jIrELsTqVotubHwAO0D2O-UfjwxQuW703/Screen+Shot+2018-04-02+at+4.54.18+PM.png" data-image="https://web.archive.org/web/20200618033101/https://images.squarespace-cdn.com/content/v1/5a4e740c4c326d723144bf21/1522713282043-SR1JTAD2HG1WXIOYKTAT/ke17ZwdGBToddI8pDm48kEuOrkfFbvgLNMbc75enPLJ7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z5QHyNOqBUUEtDDsRWrJLTmnE5ShVAZXQCPoBJ9nFmp78BA-1foVU_jIrELsTqVotubHwAO0D2O-UfjwxQuW703/Screen+Shot+2018-04-02+at+4.54.18+PM.png" data-image-dimensions="1377x1117" data-image-focal-point="0.5,0.5" alt="Screen Shot 2018-04-02 at 4.54.18 PM.png" data-load="false" data-image-id="5ac2c2c1f950b78f6016ec43" data-type="image"/> </div> </figure> </div> </div></div></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-disable-ads"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/IGN+Prime" rel="tag">IGN Prime</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Ads" rel="tag">Ads</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Prime" rel="tag">Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Video" rel="tag">Video</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Banners" rel="tag">Banners</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2c25003ce6421fdafbff7" data-like-count="4"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2c25003ce6421fdafbff7/1522713451863/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/how-do-i-disable-ads" data-title="How do I disable ads?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-ign-prime category-account tag-account tag-billing tag-cancel author-peer-schneider post-type-text article-index-6" id="article-5ac2c1edf950b78f6016c740" data-item-id="5ac2c1edf950b78f6016c740"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-cancel-my-ign-prime-subscription"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-cancel-my-ign-prime-subscription">How do I cancel my IGN Prime Subscription?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-cancel-my-ign-prime-subscription"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522713156550" id="item-5ac2c1edf950b78f6016c740"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-6f09f6431b0298ae92c9"><div class="sqs-block-content"><p>You can manage your IGN Prime subscription and any renewals on the <a href="https://web.archive.org/web/20200618033101/https://s.ign.com/prime-manage">Prime Manager</a> page. If you are having trouble with that page, feel free to contact support.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-cancel-my-ign-prime-subscription"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/IGN+Prime" rel="tag">IGN Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Account" rel="tag">Account</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Billing" rel="tag">Billing</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Cancel" rel="tag">Cancel</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2c1edf950b78f6016c740" data-like-count="0"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2c1edf950b78f6016c740/1522713157063/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/how-do-i-cancel-my-ign-prime-subscription" data-title="How do I cancel my IGN Prime Subscription?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-ign-prime category-account tag-prime tag-refund tag-billing tag-account author-peer-schneider post-type-text article-index-7" id="article-5ac2c15bf950b78f6016abaf" data-item-id="5ac2c15bf950b78f6016abaf"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/can-i-get-a-refund-for-my-ign-prime-subscription"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/can-i-get-a-refund-for-my-ign-prime-subscription">Can I get a refund for my IGN Prime subscription?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/can-i-get-a-refund-for-my-ign-prime-subscription"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522713020840" id="item-5ac2c15bf950b78f6016abaf"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-392d2b757258484c0cb2"><div class="sqs-block-content"><p>IGN charges your Prime subscriptions up front for time, not usage. All IGN Prime subscriptions are recurring unless cancelled prior to renewal. We do not offer refunds. Please be sure and manage your subscription and any renewals on the <a href="https://web.archive.org/web/20200618033101/https://s.ign.com/prime-manage">Prime Manager</a> page.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/can-i-get-a-refund-for-my-ign-prime-subscription"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/IGN+Prime" rel="tag">IGN Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Prime" rel="tag">Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Refund" rel="tag">Refund</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Billing" rel="tag">Billing</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Account" rel="tag">Account</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2c15bf950b78f6016abaf" data-like-count="1"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2c15bf950b78f6016abaf/1522713053725/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/can-i-get-a-refund-for-my-ign-prime-subscription" data-title="Can I get a refund for my IGN Prime subscription?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-ign-prime category-account tag-prime tag-billing tag-subscription author-peer-schneider post-type-text article-index-8" id="article-5ac2c10f88251bdfb4f83089" data-item-id="5ac2c10f88251bdfb4f83089"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/what-are-the-terms-of-my-ign-prime-subscription"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/what-are-the-terms-of-my-ign-prime-subscription">What are the terms of my IGN Prime subscription?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/what-are-the-terms-of-my-ign-prime-subscription"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522712872316" id="item-5ac2c10f88251bdfb4f83089"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-14191771859c5793adfd"><div class="sqs-block-content"><p>All of our subscriptions renew automatically 5 days prior to the end of your subscription to avoid any lapse in your subscription. These terms are detailed in our <a href="https://web.archive.org/web/20200618033101/http://corp.ign.com/policies/user-agreement">Terms of Use</a> as well which is presented to you when you subscribe.</p><h2>Your service will be automatically renewed at the end of your term.</h2><p>We understand that in many cases customers may browse over these types of documents quickly. For that reason, we also remind you of automatic renewal in your order receipt email.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/what-are-the-terms-of-my-ign-prime-subscription"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/IGN+Prime" rel="tag">IGN Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Prime" rel="tag">Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Billing" rel="tag">Billing</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Subscription" rel="tag">Subscription</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2c10f88251bdfb4f83089" data-like-count="2"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2c10f88251bdfb4f83089/1522712897795/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/what-are-the-terms-of-my-ign-prime-subscription" data-title="What are the terms of my IGN Prime subscription?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-ign-prime category-account tag-prime tag-subscription tag-billing author-peer-schneider post-type-text article-index-9" id="article-5ac2c0abf950b78f60168d3c" data-item-id="5ac2c0abf950b78f60168d3c"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/what-is-ign-prime"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/what-is-ign-prime">What is IGN Prime?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/what-is-ign-prime"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522712834692" id="item-5ac2c0abf950b78f60168d3c"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-8f2e8c2f32680f48ad6f"><div class="sqs-block-content"><p>IGN Prime is a premium subscription service for our fans. Prime subscribers benefits include:</p><ol dir="ltr"><li>FREE indie game every month</li><li>Exclusive closed betas</li><li>Sweepstakes and prizes</li></ol><p>For more info, check out the <a href="https://web.archive.org/web/20200618033101/http://login.ign.com/prime/landing">latest Prime promotions</a>. You can also join our <a href="https://web.archive.org/web/20200618033101/https://www.facebook.com/groups/154976747903039/">Facebook Club House</a> and talk about all things gaming.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/what-is-ign-prime"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/IGN+Prime" rel="tag">IGN Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Prime" rel="tag">Prime</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Subscription" rel="tag">Subscription</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Billing" rel="tag">Billing</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2c0abf950b78f60168d3c" data-like-count="6"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2c0abf950b78f60168d3c/1522712834773/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/what-is-ign-prime" data-title="What is IGN Prime?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-account tag-password tag-account tag-email-address tag-username author-peer-schneider post-type-text article-index-10" id="article-5ac2c06df950b78f6016828a" data-item-id="5ac2c06df950b78f6016828a"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-change-my-email-address"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-change-my-email-address">How do I change my email address?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-change-my-email-address"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522712713737" id="item-5ac2c06df950b78f6016828a"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-c222e585faba387e7a1f"><div class="sqs-block-content"><p>Please visit the <a href="https://web.archive.org/web/20200618033101/http://my.ign.com/settings">account settings</a> to change the email you use to access your account.</p><p><em>Note: If you are using Facebook, Google or Yahoo! to access your account, you won’t be able to change your email.</em></p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-change-my-email-address"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Password" rel="tag">Password</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Account" rel="tag">Account</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Email+Address" rel="tag">Email Address</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Username" rel="tag">Username</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2c06df950b78f6016828a" data-like-count="3"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2c06df950b78f6016828a/1522712713818/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/how-do-i-change-my-email-address" data-title="How do I change my email address?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-account tag-password tag-log-in tag-account author-peer-schneider post-type-text article-index-11" id="article-5ac2bffb758d46d5fbd07c94" data-item-id="5ac2bffb758d46d5fbd07c94"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-change-my-password"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-change-my-password">How do I change my password?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-change-my-password"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522712631367" id="item-5ac2bffb758d46d5fbd07c94"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-4bd950ef37046104d48b"><div class="sqs-block-content"><p>If you need to update your password for any reason, visit your <a href="https://web.archive.org/web/20200618033101/http://my.ign.com/settings">account settings</a> to change your password.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/how-do-i-change-my-password"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Password" rel="tag">Password</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Log+In" rel="tag">Log In</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Account" rel="tag">Account</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2bffb758d46d5fbd07c94" data-like-count="3"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2bffb758d46d5fbd07c94/1522712631837/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/how-do-i-change-my-password" data-title="How do I change my password?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article> <article class="hentry category-account tag-password tag-account tag-log-in author-peer-schneider post-type-text article-index-12" id="article-5ac2bfcb03ce6421fdaf4df6" data-item-id="5ac2bfcb03ce6421fdaf4df6"> <div class="content-wrapper"> <div class="post">  <header> <span class="article-dateline-above-title"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/i-forgot-my-password-how-do-i-reset-my-password"><time class="published" datetime="2018-04-02">April 02, 2018</time></a></span> </span> <h1 class="entry-title" data-content-field="title"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/i-forgot-my-password-how-do-i-reset-my-password">I forgot my password. How do I reset my password?</a></h1> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/i-forgot-my-password-how-do-i-reset-my-password"><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author">Peer Schneider</a></span> </span> </header>  <div class="body entry-content"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1522712555262" id="item-5ac2bfcb03ce6421fdaf4df6"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-18a5b321a09490dc3e90"><div class="sqs-block-content"><p>Please visit the <a href="https://web.archive.org/web/20200618033101/https://s.ign.com/forgot-password">forgot password page</a> if you cannot access your account because you forgot your password. You need to remember your email and provide it in the requested form. In less than one minute, you'll be receiving an email with instructions on how to reset the password.</p></div></div></div></div></div></div>  <footer class="article-meta"> <div> <span class="article-dateline"> <span class="date"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/2018/4/2/i-forgot-my-password-how-do-i-reset-my-password"><i class="icon-calendar"></i><time class="published" datetime="2018-04-02">April 02, 2018</time></a><span class="delimiter">/</span></span> </span> <span class="article-byline"> <span class="location"></span> <span class="author"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630" rel="author"><i class="icon-user"></i>Peer Schneider</a><span class="delimiter">/</span></span> </span> <div class="categories"><i class="icon-bookmark"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/category/Account" rel="tag">Account</a></div> <div class="tags"><i class="icon-tag"></i><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Password" rel="tag">Password</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Account" rel="tag">Account</a>, <a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions/tag/Log+In" rel="tag">Log In</a></div> <div class="shareLoveButtons"> <span class="sqs-simple-like" data-item-id="5ac2bfcb03ce6421fdaf4df6" data-like-count="4"> <span class="like-icon"></span> <span class="like-count"></span> </span> <span class="squarespace-social-buttons inline-style" data-system-data-id="" data-asset-url="https://static1.squarespace.com/static/5a4e740c4c326d723144bf21/5ac2baea6d2a737c80f22aac/5ac2bfcb03ce6421fdaf4df6/1522712555750/" data-record-type="1" data-full-url="/frequently-asked-questions/2018/4/2/i-forgot-my-password-how-do-i-reset-my-password" data-title="I forgot my password. How do I reset my password?"></span> </div> <div class="author-block" style=""> <h3 class="author-name"><a href="/web/20200618033101/https://corp.ign.com/frequently-asked-questions?author=5ac2a3be86d4e5ed4c6db630">Peer Schneider</a></h3> <div class="author-bio"><p></p></div> </div> <div class="post-entry-injection"></div> </div> </footer> </div>  </div> </article>  </div> <div id="page-body-footer" class="extra-wrapper"> <div class="sqs-layout sqs-grid-12 columns-12 empty" data-layout-label="Frequently Asked Questions Footer Content" data-type="block-field" id="page-footer-5ac2baea6d2a737c80f22aac"><div class="row sqs-row"><div class="col sqs-col-12 span-12"></div></div></div> </div> </div> </div>  <div class="clearer" id="body-clearer"></div> </div> </div>  <div id="page-footer-wrapper"> <div id="page-footer"> <div id="sqs-social" class="social-links sqs-svg-icon--list" data-content-field="connected-accounts"> <a 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