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常见问题可以通过分类查看解决方案、使用自助工具等快速解决 </h3> </div> <div class="section_main quick_help_main"> <div class="nav" id="HelpTab"> <div class="item active" data-id="0"> <div class="item_icon" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_computergame.png')"></div> <div class="item_icon_active" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_computergame_white.png')"></div> <p class="item_p">电脑游戏</p> <div class="item_bg"></div> </div> <div class="item" data-id="1"> <div class="item_icon" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_phone.png')"></div> <div class="item_icon_active" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_phone_white.png')"></div> <p class="item_p">手机游戏</p> <div class="item_bg"></div> </div> <div class="item" data-id="2"> <div class="item_icon" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_wechat.png')"></div> <div class="item_icon_active" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_wechat_white.png')"></div> <p class="item_p">微信及微信支付</p> <div class="item_bg"></div> </div> <div class="item" data-id="3"> <div class="item_icon" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_qq.png')"></div> <div class="item_icon_active" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_qq_white.png')"></div> <p class="item_p">QQ相关</p> <div class="item_bg"></div> </div> <div class="item" data-id="4"> <div class="item_icon" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_more.png')"></div> <div class="item_icon_active" style="background-image:url('https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_more_white.png')"></div> <p class="item_p">其他服务</p> <div class="item_bg"></div> </div> </div> <div class="list_box" id="toolList"> <div class="list list_hide_scroll" data-id="0"></div> <div class="list list_hide_scroll" data-id="1"></div> <div class="list list_hide_scroll" data-id="2"></div> <div class="list list_hide_scroll" data-id="3"></div> <div class="list list_hide_scroll" data-id="4"></div> <div class="mask"></div> </div> </div> </div> </section> <section id="Artificial" class="adaptation human_services botttom_0"> <div class="section_content human_services_content"> <div class="section_head"> <h2 class="section_title">人工服务</h2> <h3 class="section_subtitle"> 遇到疑难问题无法自助解决，可通过以下方式联系人工客服 </h3> </div> <div class="section_main human_services_main"> <div class="connect"> <div class="left"> <div class="top"> <img class="top_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_Artificial_pic1.png" alt="在线咨询"> <div class="top_explain"> <img class="top_explain_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_consult.png" alt="在线咨询"> <p class="top_explain_p">在线咨询</p> </div> </div> <div class="btm"> <div class="qr"> <img class="qr_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_Artificial_qrcode.png" alt="「腾讯客服」微信公众号"> <p class="qr_h1">「腾讯客服」微信公众号</p> <p class="qr_h2">提供在线智能问答和人工服务</p> </div> </div> </div> <div class="right"> <div class="top"> <img class="top_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_Artificial_pic2.png" alt="热线电话"> <div class="top_explain"> <img class="top_explain_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_hotline.png" alt="热线电话"> <p class="top_explain_p">热线电话</p> </div> </div> <div class="btm"> <div class="tel"> <div class="tel_item"> <p class="tel_title">微信支付/财付通专线</p> <p class="tel_sub_title">大陆地区</p> <div class="tel_line tel_line_m_2"> <img class="tel_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_call.png" alt="热线电话"> <p class="tel_p num_font">95017</p> </div> <p class="tel_sub_title tel_sub_title_mt"> 海外及港澳台地区 </p> <div class="tel_line tel_line_m_2"> <img class="tel_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_call.png" alt="热线电话"> <p class="tel_p num_font">+86 571 95017</p> </div> </div> <div class="tel_item"> <p class="tel_title">理财通服务专线</p> <div class="tel_line"> <img class="tel_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_call.png" alt="热线电话"> <p class="tel_p num_font">95788</p> </div> <div class="line"></div> <p class="tel_title">WeChat Pay HK专线</p> <div class="tel_line"> <img class="tel_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_call.png" alt="热线电话"> <p class="tel_p num_font">+852 39291666</p> </div> </div> <div class="tel_item"> <p class="tel_title">未成年人家长服务专线</p> <div class="tel_line"> <img class="tel_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_call.png" alt="热线电话"> <p class="tel_p num_font">95092666</p> </div> <div class="line"></div> <p class="tel_title">游戏心悦服务专线</p> <div class="tel_line"> <img class="tel_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_call.png" alt="热线电话"> <p class="tel_p num_font">4008 812 345</p> </div> </div> </div> <div class="tel_item alone"> <p class="tel_title">综合服务专线</p> <div class="tel_line"> <img class="tel_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_call.png" alt="热线电话"> <p class="tel_p num_font">4006 700 700</p> </div> </div> </div> </div> </div> <div class="info"> </div> </div> </div> </section> <section class="adaptation about"> <div class="about_bg"> <div class="section_content about_content"> <div class="left" id="AboutDesc"> <div class="left_title">关于腾讯客服</div> <div class="left_desc left_desc_default"> 依托多元化智能技术和专业人工服务团队，帮助用户解决问题；做用户代言人，传递用户声音促进业务优化。同时，我们追求科技向善，将社会责任融入平台及服务之中，推出了「腾讯未成年人家长服务平台」，通过多种方式赋能家长，协助家长引导孩子健康上网、提升未成年人网络素养；打造了「腾讯卫士」小程序，通过受理用户举报，打击 QQ/微信等社交网络上的违法违规账号，与用户、国家相关部门合作，共筑网络清朗环境。 <div class="view_all pointer">查看全部</div> </div> <div class="left_map_title"> <img class="left_map_title_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_about_map_title.png"> </div> <div class="left_map"></div> </div> <div class="right"> <div class="list" id="AboutList"> <div class="list_item list_item_active"> <div class="list_item_content"> <div class="list_item_txt">在线客服</div> </div> </div> <div class="list_item"> <div class="list_item_content"> <div class="list_item_txt">电话客服</div> </div> </div> <div class="list_item"> <div class="list_item_content"> <div class="list_item_txt">语音/视频服务</div> </div> </div> <div class="list_item"> <div class="list_item_content"> <div class="list_item_txt">客户接待中心</div> </div> </div> </div> <div class="article_list pointer"> <div class="article_item"> <a class="article_content" id="VoiceData" target="_blank"></a> <a class="article_more" href="/portal_index/voice.html?type=2" target="_blank" data-kftag="kf_web_index_service_more"> <div class="article_more_txt">更多用户声音</div> <svg class="article_more_icon" xmlns="http://www.w3.org/2000/svg" width="8" height="12" viewBox="0 0 8 12" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M4.9394 6L0.469727 1.53033L1.53039 0.469666L7.06072 6L1.53039 11.5303L0.469727 10.4697L4.9394 6Z" fill="#0047FF"/> </svg> </a> </div> <div class="article_item"> <a class="article_content" id="DynamicData" target="_blank"></a> <a class="article_more" href="/portal_index/voice.html?type=1" target="_blank" data-kftag="kf_web_index_new_more"> <div class="article_more_txt">更多客服动态</div> <svg class="article_more_icon" xmlns="http://www.w3.org/2000/svg" width="8" height="12" viewBox="0 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src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_minor_qrcode1.png" alt="腾讯未成年人家长服务平台"> <p class="qr_p">前往微信小程序了解更多</p> </div> <div class="vr kf_tag_dom" data-kftag="kf_web_index_minor_hover" data-ext1="1"> <img class="vr_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/icon_vr_2.png" alt="腾讯未成年人家长服务平台"> <div class="vr_qr"> <img class="item_qr_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_minor_qrcode5.png"> <div class="item_qr_txt">前往微信小程序看营地</div> <img class="item_qr_horn" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_qrcode_arrow1.png"> </div> </div> </div> </div> <div class="right"> <div class="item kf_tag_dom" data-kftag="kf_web_index_minor_hover" data-ext1="2"> <div class="title"> <img class="title_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_initiative.png" alt="平台未保措施"> <p class="title_p">平台未保措施</p> </div> <div class="sub_title">关爱孩子，我们一直在行动</div> <div class="modules"> <div class="module_item">摆脱沉迷</div> <div class="module_item">管控消费</div> </div> <div class="item_qr"> <img class="item_qr_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_minor_qrcode2.png"> <div class="item_qr_txt">前往微信小程序了解更多</div> <img class="item_qr_horn" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_qrcode_arrow1.png"> </div> </div> <div class="item kf_tag_dom" data-kftag="kf_web_index_minor_hover" data-ext1="3"> <div class="title"> <img class="title_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_volunteers.png" alt="志愿者帮助"> <p class="title_p">志愿者帮助</p> </div> <div class="sub_title">老师、家长热心帮助</div> <div class="modules"> <div class="module_item">教育资讯</div> <div class="module_item">视频讲解</div> </div> <div class="item_qr"> <img class="item_qr_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_minor_qrcode3.png"> <div class="item_qr_txt">前往微信小程序了解更多</div> 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<div class="section_head"> <h2 class="section_title">举报服务</h2> <h3 class="section_subtitle"> 通过受理用户举报，打击 QQ/微信等社交网络上的违法违规账号，与用户、国家相关部门合作，共筑清朗网络环境 </h3> </div> <div class="section_main reporting_service_main"> <div class="left"> <img class="bg_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_report_bg.png" alt="举报服务"> <div class="introduce"> <h1 class="title">腾讯卫士</h1> <div class="line"></div> <div class="desc"> 通过该小程序平台受理用户举报，并利用大数据技术，打击违法违规的微信/QQ账号，同时为用户提供全面的安全防范科普内容，年服务用户上百万。目前腾讯卫士已与多地警方及国家相关部门展开深入合作，通过警企合作、全民共治，共筑清朗网络环境。 </div> <div class="qr"> <img class="qr_img" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_jubao_qrcode1.png" alt="腾讯卫士"> <p class="qr_p">前往微信小程序了解更多</p> </div> </div> </div> <div class="right"> <div class="item kf_tag_dom" data-kftag="kf_web_index_jubao_hover" data-ext1="1"> <div class="title"> <img class="title_icon" src="https://kf-ui.cdn-go.cn/weapp-image/latest/weapp-game/kf_pc/home_icon_report.png" alt="举报违法违规"> 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