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Policies, Terms, and Conditions for Krystal | Krystal Hosting
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justify-end col-span-3"><button class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default border-transparent text-gray-900 disabled:text-gray-300 text-base p-0 hover:text-gray-900 focus:text-gray-900 hover:bg-gray-50 h-10 w-10 justify-center" type="button"><svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#burger"></use></svg></button></div></div></header></div><div class="pt-[80px]"><div class="pt-16 md:pt-24"><div class="mx-auto w-full max-w-7xl px-4 md:px-8"><div class="flex flex-col gap-y-8 items-start md:gap-y-10"><div class="flex flex-col gap-y-4 items-start md:gap-y-6"><div class="flex flex-col gap-y-3 items-start"><h1 class="text-gray-900 font-heading text-h-md md:text-h-xl lg:text-h-2xl font-medium balance max-w-[960px]">Terms, Conditions,<br class="hidden lg:block"/> and Policies</h1></div><p class="text-gray-600 text-lg md:text-xl balance max-w-xl md:max-w-3xl">These terms set out the legal rights and obligations for both us and you in relation to our services. Please read each of these policies carefully.</p></div></div></div></div><main class="py-16 space-y-16 md:py-24 md:space-y-24" id="main-content"><section class=""><div class="mx-auto max-w-7xl px-4 md:px-8 w-full flex flex-col"><div class="w-full flex flex-col md:grid gap-x-8 gap-y-10 md:gap-y-16 mb-10 md:mb-16 lg:grid-cols-6"><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Terms & Conditions</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">The legal terms and conditions on which we supply any services listed on our website to you.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/terms-and-conditions">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Website Terms of Use</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">The terms of use on which you may make use of our website whether as a guest or a registered user.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/website-terms-of-use">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Website Acceptable Use Policy</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">The acceptable terms for using our website or any interactive services we may offer.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/website-acceptable-use-policy">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div></div><div class="w-full flex flex-col md:grid gap-x-8 gap-y-10 md:gap-y-16 mb-10 md:mb-16 lg:grid-cols-6"><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Hosting Acceptable Use Policy</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">The terms of usage for our hosting services, including shared, reseller, VPS, and dedicated server hosting.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/hosting-acceptable-use-policy">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Hosting Service Level Agreement</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">Our standard service level agreement for our managed services, including shared, reseller, and managed WordPress plans.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/hosting-sla">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Cookie Policy</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">How we collect, store, use, and share personal information collected by cookies on this website.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/cookie-policy">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div></div><div class="w-full flex flex-col md:grid gap-x-8 gap-y-10 md:gap-y-16 mb-10 md:mb-16 lg:grid-cols-6"><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Privacy Policy</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">How we look after your personal data, your privacy rights, and how the law protects you.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/privacy-policy">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Affiliates Agreement</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">The legal terms and conditions on which we contract with you, the affiliate, under our affiliate programme.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/affiliates-agreement">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Candidate Privacy Notice</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">How we look after your personal data and your privacy rights as an applicant.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/candidate-privacy-notice">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div></div><div class="w-full flex flex-col md:grid gap-x-8 gap-y-10 md:gap-y-16 lg:grid-cols-6 mb-0 md:mb-0 lg:mb-0"><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Switch Credits</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">The terms and conditions of our Switch Credits programme.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/switch-credits-terms">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Competitions</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">The terms and conditions of our active competitions.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/legal/competition-terms-and-conditions">Learn more<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div></div></div></section></main></div><footer><section class="pb-12 space-y-10 lg:space-y-16" id="footer-nav"><div class="border-t border-b border-gray-900 py-8 md:py-12"><div class="mx-auto w-full max-w-7xl px-4 md:px-8"><div class="md:flex md:flex-wrap md:gap-x-4"><h2 class="text-gray-900 text-h-xs lg:text-h-sm font-semibold mb-4 md:basis-full">We鈥檙e rated <!-- -->Excellent</h2><div class="flex flex-col gap-2 md:flex-row md:gap-4 md:items-center"><div class="flex items-center gap-1"><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div></div><p class="font-medium text-gray-700"><strong>4.8</strong> out of 5 based on<!-- --> <strong>1,748</strong> <!-- -->reviews</p></div><div class="hidden md:block w-px bg-gray-200 h-6"></div><p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0 pt-4 md:pt-0" href="/reviews">View all reviews<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></p></div></div></div><div class="mx-auto w-full max-w-7xl px-4 md:px-8"><div class="md:flex flex-col lg:flex-row lg:gap-16"><div class="mb-12 md:max-w-sm lg:mb-0 space-y-8 lg:max-w-[288px]"><img alt="Krystal" fetchpriority="high" width="128" height="32" decoding="async" data-nimg="1" class="undefined next-exported-image-blur-svg" style="color:transparent" src="/images/logo.svg"/><p class="text-gray-600">Over 20 years of experience have gone in to creating the perfect cloud hosting platform.</p><ul class="flex items-center gap-6 flex-wrap"><li class="flex-shrink-0"><svg class="block shrink-0 stroke-2 h-auto w-auto" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" alt="ISO 27001 Information Security Management" height="96" width="96"><use xlink:href="/sprites/partners-03234adc.svg#iso27001"></use></svg></li><span class="flex flex-row items-center gap-6 flex-shrink-0"><li class="flex-shrink-0"><a aria-label="Certified B Corp" href="https://www.bcorporation.net/en-us/find-a-b-corp/company/krystal-hosting-ltd/" rel="noreferrer noopener" target="_blank"><svg class="block shrink-0 stroke-2 h-auto w-auto" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" alt="Certified B Corp" height="56" width="33.22"><use xlink:href="/sprites/partners-03234adc.svg#bcorp"></use></svg></a></li><li class="flex-shrink-0"><a aria-label="1% For The Planet" href="https://directories.onepercentfortheplanet.org/profile/krystal-hosting-ltd" rel="noreferrer noopener" target="_blank"><svg class="block shrink-0 stroke-2 h-auto w-auto" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" alt="1% For The Planet" height="40" width="96.89"><use xlink:href="/sprites/partners-03234adc.svg#ftp"></use></svg></a></li></span></ul><p class="text-gray-600 hidden lg:block">漏 2002-<!-- -->2024<!-- --> <!-- -->Krystal Hosting Ltd<!-- -->.<!-- --> <br class="hidden xl:block"/> All rights reserved.</p></div><div class="grid b-12 md:flex lg:grid grid-cols-2 gap-x-6 md:gap-x-8 gap-y-8 md:justify-between md:auto-cols-fr lg:grid-cols-4 lg:gap-x-11"><div class="space-y-4"><p class="text-sm font-semibold uppercase text-gray-500">Services</p><ul class="space-y-3"><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/domains">Domain names<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/hosting">Web hosting<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/hosting/business">Business hosting<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/hosting/reseller">Reseller hosting<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/hosting/wordpress/managed">Managed WordPress<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/website-builder">Website builder<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/cloud-vps">VPS<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/dedicated-servers">Dedicated servers<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/managed">Managed solutions<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/cdn">CDN<!-- --> </a></li></ul></div><div class="space-y-4"><p class="text-sm font-semibold uppercase text-gray-500">Company</p><ul class="space-y-3"><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/creed">Our creed<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/green">Protecting the planet<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/technology">Technology<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/stats">Statistics<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/careers">Careers<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/meet-the-team">Meet the team<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/client-stories">Client stories<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/reviews">Reviews<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/contact">Contact us<!-- --> </a></li></ul></div><div class="space-y-4"><p class="text-sm font-semibold uppercase text-gray-500">Resources</p><ul class="space-y-3"><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/switch">Switch credits<!-- --> <p class="text-xs flex-center bg-grass-50 px-2 py-0.5 text-center text-grass-700 rounded-2xl h-[22px] w-[42px] ml-2">New</p></a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/blog">Blog<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/newsletters">Newsletter<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/affiliates">Affiliates<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/acquisitions">Acquisitions<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a href="https://k.io/" rel="noopener noopener" target="_blank">More by Krystal</a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/legal">Legal information<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/sitemap">Sitemap<!-- --> </a></li></ul></div><div class="space-y-4"><p class="text-sm font-semibold uppercase text-gray-500">Support</p><ul class="space-y-3"><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a href="https://krystalstatus.uk/" rel="noopener noopener" target="_blank">Service status</a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/client/support/new">Raise a ticket<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><button>Live chat</button></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a href="https://help.krystal.io" rel="noopener noopener" target="_blank">Knowledge base</a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/complaints">Complaints<!-- --> </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/legal/hosting-sla">SLA<!-- --> </a></li></ul></div></div></div><div><div class="border-y border-y-gray-200 py-7 mt-12 mb-7 flex flex-wrap gap-x-6 gap-y-8 md:flex-row md:items-center md:justify-between"><div class="flex flex-wrap gap-6 items-center md:flex-nowrap"><div class="basis-full"><div class="relative w-full z-20"><button class="text-left py-2 px-4 inline-flex items-center gap-x-2 justify-between shadow-sm border border-gray-300 rounded-md text-gray-900 font-medium focus:text-gray-600 focus:outline focus:outline-4 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