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Why can’t I pay at an online shop?
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height="32"> Find sales outlet </a> </li> <li> <a href="/en-me/show-online-shops/" > <img aria-hidden="true" alt="menu-icon-col1" src="/fileadmin/B2C/Icons_Pictograms/menu_items/menu-item-online-shop-icon.svg" width="32" height="32"> Show online shops </a> </li> </ul> <ul> <li> <a href="/en-me/balance-check/" > <img aria-hidden="true" alt="menu-icon-col2" src="/fileadmin/B2C/Icons_Pictograms/menu_items/menu-item-balance-check-icon.svg" width="32" height="32"> Balance check <p>How much money remains on your PaysafeCard prepaid code?</p> </a> </li> </ul> <ul> <li> <a href="/en-me/currency-calculator/" > <img aria-hidden="true" alt="menu-icon-col3" src="/fileadmin/B2C/Icons_Pictograms/menu_items/menu-item-currency-convertor-icon.svg" width="32" height="32"> Currency converter </a> </li> <li> <a href="/en-me/fees-limits/" > <img aria-hidden="true" alt="menu-icon-col3" src="/fileadmin/B2C/Icons_Pictograms/menu_items/menu-item-fees-and-limit-icon.svg" width="32" height="32"> Fees & limits </a> </li> <li> <a href="/en-me/news/" > <img aria-hidden="true" alt="menu-icon-col3" src="/fileadmin/B2C/Icons_Pictograms/menu_items/menu-item-news-icon.svg" width="32" height="32"> News </a> </li> <li> <a href="/en-me/support/" class="active" > <img aria-hidden="true" alt="menu-icon-col3" src="/fileadmin/B2C/Icons_Pictograms/menu_items/menu-item-support-icon.svg" width="32" height="32"> Support </a> </li> </ul> <ul class="menu-region-mobile mobile-only"> <li> <label for="menu-region-mobile" class="trigger"><span>Languages</span></label> <input type="checkbox" id="menu-region-mobile" class="trigger mobile-only"> <nav class="menu mobile-only"> <h2>Select your region and language</h2> <ul> <li data-country="AR" > <b>Argentina</b> <a href="/es-ar/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/" > Español </a> <a href="/en-ar/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="AU" > <b>Australia</b> <a href="/en-au/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="AT" > <b>Austria</b> <a href="/de-at/support/question/184/warum-kann-ich-in-einem-webshop-nicht-bezahlen/" > Deutsch </a> <a href="/en-at/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="BE" > <b>Belgium</b> <a href="/nl-be/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Nederlands </a> <a href="/fr-be/support/question/184/pourquoi-ne-puis-je-pas-payer-dans-une-boutique-en-ligne/"> Français </a> <a href="/en-be/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="BG" > <b>Bulgaria</b> <a href="/en-bg/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="CA" > <b>Canada</b> <a href="/en-ca/support/question/184/why-can-t-i-pay-at-an-online-shop/" > English </a> <a href="/fr-ca/support/question/184/pourquoi-ne-puis-je-pas-payer-dans-une-boutique-en-ligne/"> Français </a> </li> <li data-country="HR" > <b>Croatia</b> <a href="/hr-hr/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Hrvatski </a> <a href="/en-hr/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="CY" > <b>Cyprus</b> <a href="/en-cy/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="CZ" > <b>Czech Republic</b> <a href="/cs-cz/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Český </a> <a href="/en-cz/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="DK" > <b>Denmark</b> <a href="/en-dk/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="EE" > <b>Estonia</b> <a href="/en-ee/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="FI" > <b>Finland</b> <a href="/fi-fi/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Suomi </a> <a href="/en-fi/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="FR" > <b>France</b> <a href="/fr-fr/support/question/184/pourquoi-ne-puis-je-pas-payer-dans-une-boutique-en-ligne/" > Français </a> <a href="/en-fr/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="GE" > <b>Georgia</b> <a href="/en-ge/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="DE" > <b>Germany</b> <a href="/de-de/support/question/184/warum-kann-ich-in-einem-webshop-nicht-bezahlen/" > Deutsch </a> <a href="/en-de/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="GR" > <b>Greece</b> <a href="/en-gr/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="HU" > <b>Hungary</b> <a href="/hu-hu/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Magyar </a> <a href="/en-hu/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="IS" > <b>Iceland</b> <a href="/en-is/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="IE" > <b>Ireland</b> <a href="/en-ie/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="IT" > <b>Italy</b> <a href="/it-it/support/question/184/perche-non-posso-pagare-in-uno-shop-online/" > Italiano </a> <a href="/en-it/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="KW" > <b>Kuwait</b> <a href="/en-kw/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="LV" > <b>Latvia</b> <a href="/en-lv/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="LI" > <b>Liechtenstein</b> <a href="/de-li/support/question/184/warum-kann-ich-in-einem-webshop-nicht-bezahlen/" > Deutsch </a> <a href="/en-li/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="LT" > <b>Lithuania</b> <a href="/en-lt/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="LU" > <b>Luxembourg</b> <a href="/de-lu/support/question/184/warum-kann-ich-in-einem-webshop-nicht-bezahlen/" > Deutsch </a> <a href="/fr-lu/support/question/184/pourquoi-ne-puis-je-pas-payer-dans-une-boutique-en-ligne/"> Français </a> <a href="/en-lu/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="MT" > <b>Malta</b> <a href="/en-mt/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="MX" > <b>Mexico</b> <a href="/es-mx/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/" > Español </a> <a href="/en-mx/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="MD" > <b>Moldova</b> <a href="/ro-md/support/question/184/de-ce-nu-pot-pl-ti-la-un-magazin-online/" > Română </a> <a href="/en-md/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="ME" > <b>Montenegro</b> <a href="/en-me/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="NL" > <b>Netherlands</b> <a href="/nl-nl/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Nederlands </a> <a href="/en-nl/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="NZ" > <b>New Zealand</b> <a href="/en-nz/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="NO" > <b>Norway</b> <a href="/en-no/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="PY" > <b>Paraguay</b> <a href="/es-py/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/" > Español </a> <a href="/en-py/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="PE" > <b>Peru</b> <a href="/es-pe/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/" > Español </a> <a href="/en-pe/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="PL" > <b>Poland</b> <a href="/pl-pl/support/question/184/dlaczego-nie-mog-zap-aci-w-sklepie-internetowym/" > Polski </a> <a href="/en-pl/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="PT" > <b>Portugal</b> <a href="/pt-pt/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Português </a> <a href="/en-pt/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="RO" > <b>Romania</b> <a href="/ro-ro/support/question/184/de-ce-nu-pot-pl-ti-la-un-magazin-online/" > Română </a> <a href="/en-ro/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="SA" > <b>Saudi Arabia</b> <a href="/en-sa/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="SK" > <b>Slovakia</b> <a href="/sk-sk/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Slovenský </a> <a href="/en-sk/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="SI" > <b>Slovenia</b> <a href="/sl-si/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Slovenski </a> <a href="/en-si/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="ES" aria-selected="true"> <b>Spain</b> <a href="/es-es/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/" class="active" > Español </a> <a href="/en-es/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="SE" > <b>Sweden</b> <a href="/sv-se/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Svenska <span class="fw-bold">BETA</span> </a> <a href="/en-se/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="CH" > <b>Switzerland</b> <a href="/de-ch/support/question/184/warum-kann-ich-in-einem-webshop-nicht-bezahlen/" > Deutsch </a> <a href="/fr-ch/support/question/184/pourquoi-ne-puis-je-pas-payer-dans-une-boutique-en-ligne/"> Français </a> <a href="/it-ch/support/question/184/perche-non-posso-pagare-in-uno-shop-online/"> Italiano </a> <a href="/en-ch/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="TR" > <b>Turkey</b> <a href="/tr-tr/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Türkçe <span class="fw-bold">BETA</span> </a> <a href="/en-tr/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="AE" > <b>United Arab Emirates</b> <a href="/en-ae/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="GB" > <b>United Kingdom</b> <a href="/en-gb/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="US" > <b>United States of America</b> <a href="/en-us/support/question/184/why-can-t-i-pay-at-an-online-shop/" > English </a> <a href="/es-us/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/"> Español </a> </li> <li data-country="UY" > <b>Uruguay</b> <a href="/es-uy/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/"> Español </a> </li> </ul> </nav> </li> </ul> </nav> <nav class="nav-on-open"> <ul> <li><a target=_blank href="https://www.paysafe.com/en/paysafecard-business/" >Our Business Experience</a></li> </ul> </nav> <span class="logo"> <a href="/en-me/"> <span class="sr-only">Paysafecard</span> </a> </span> <label for="menu-region" class="trigger desktop-only"><span class="sr-only">Region</span></label> <input type="checkbox" id="menu-region" class="trigger desktop-only"> <nav class="menu desktop-only"> <h2>Select your region and language</h2> <ul> <li data-country="AR" > <b>Argentina</b> <a href="/es-ar/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/" > Español </a> <a href="/en-ar/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="AU" > <b>Australia</b> <a href="/en-au/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="AT" > <b>Austria</b> <a href="/de-at/support/question/184/warum-kann-ich-in-einem-webshop-nicht-bezahlen/" > Deutsch </a> <a href="/en-at/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="BE" > <b>Belgium</b> <a href="/nl-be/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Nederlands </a> <a href="/fr-be/support/question/184/pourquoi-ne-puis-je-pas-payer-dans-une-boutique-en-ligne/"> Français </a> <a href="/en-be/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="BG" > <b>Bulgaria</b> <a href="/en-bg/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="CA" > <b>Canada</b> <a href="/en-ca/support/question/184/why-can-t-i-pay-at-an-online-shop/" > English </a> <a href="/fr-ca/support/question/184/pourquoi-ne-puis-je-pas-payer-dans-une-boutique-en-ligne/"> Français </a> </li> <li data-country="HR" > <b>Croatia</b> <a href="/hr-hr/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Hrvatski </a> <a href="/en-hr/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="CY" > <b>Cyprus</b> <a href="/en-cy/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="CZ" > <b>Czech Republic</b> <a href="/cs-cz/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Český </a> <a href="/en-cz/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="DK" > <b>Denmark</b> <a href="/en-dk/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="EE" > <b>Estonia</b> <a href="/en-ee/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="FI" > <b>Finland</b> <a href="/fi-fi/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Suomi </a> <a href="/en-fi/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="FR" > <b>France</b> <a href="/fr-fr/support/question/184/pourquoi-ne-puis-je-pas-payer-dans-une-boutique-en-ligne/" > Français </a> <a href="/en-fr/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="GE" > <b>Georgia</b> <a href="/en-ge/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="DE" > <b>Germany</b> <a href="/de-de/support/question/184/warum-kann-ich-in-einem-webshop-nicht-bezahlen/" > Deutsch </a> <a href="/en-de/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="GR" > <b>Greece</b> <a href="/en-gr/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="HU" > <b>Hungary</b> <a href="/hu-hu/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Magyar </a> <a href="/en-hu/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="IS" > <b>Iceland</b> <a href="/en-is/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="IE" > <b>Ireland</b> <a href="/en-ie/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="IT" > <b>Italy</b> <a href="/it-it/support/question/184/perche-non-posso-pagare-in-uno-shop-online/" > Italiano </a> <a href="/en-it/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="KW" > <b>Kuwait</b> <a href="/en-kw/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="LV" > <b>Latvia</b> <a href="/en-lv/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="LI" > <b>Liechtenstein</b> <a href="/de-li/support/question/184/warum-kann-ich-in-einem-webshop-nicht-bezahlen/" > Deutsch </a> <a href="/en-li/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="LT" > <b>Lithuania</b> <a href="/en-lt/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="LU" > <b>Luxembourg</b> <a href="/de-lu/support/question/184/warum-kann-ich-in-einem-webshop-nicht-bezahlen/" > Deutsch </a> <a href="/fr-lu/support/question/184/pourquoi-ne-puis-je-pas-payer-dans-une-boutique-en-ligne/"> Français </a> <a href="/en-lu/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="MT" > <b>Malta</b> <a href="/en-mt/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="MX" > <b>Mexico</b> <a href="/es-mx/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/" > Español </a> <a href="/en-mx/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="MD" > <b>Moldova</b> <a href="/ro-md/support/question/184/de-ce-nu-pot-pl-ti-la-un-magazin-online/" > Română </a> <a href="/en-md/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="ME" > <b>Montenegro</b> <a href="/en-me/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="NL" > <b>Netherlands</b> <a href="/nl-nl/support/question/184/why-can-t-i-pay-at-an-online-shop/" > Nederlands </a> <a href="/en-nl/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="NZ" > <b>New Zealand</b> <a href="/en-nz/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="NO" > <b>Norway</b> <a href="/en-no/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="PY" > <b>Paraguay</b> <a href="/es-py/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/" > Español </a> <a href="/en-py/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="PE" > <b>Peru</b> <a href="/es-pe/support/question/184/por-que-no-puedo-pagar-en-una-tienda-online/" > Español </a> <a href="/en-pe/support/question/184/why-can-t-i-pay-at-an-online-shop/"> English </a> </li> <li data-country="PL" > <b>Poland</b> <a href="/pl-pl/support/question/184/dlaczego-nie-mog-zap-aci-w-sklepie-internetowym/" > Polski </a> <a 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Press Enter to search." name="q" value="" autocomplete="off" data-locale="en_ME" data-country-code="me" data-question-uri="/en-me/support/question/" > <input type="submit" class="faq-search__submit support-hero__submit" id="js-inbenta-search-submit" aria-label="Search"> <input type="reset" value="Reset" class="support-hero__reset support-hero__reset" aria-label="Reset"> </form> <div id="js-inbenta-search-results" class="support-search__answer-list-result d-none"> </div> <div id="lightbox" class="lightbox"></div> </div> </div> <div class="article"> <div class="contact"> <div class="phoneModal modal fade" id="phoneModal" tabindex="-1" role="dialog" aria-labelledby="phoneModal" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> </div> </div> </div> </div> </div> <small class="error is-invalid v-none" id="is-invalid">Please, enter your search term without special symbols.</small> </div> </div> </section> <span id="question"></span> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "Why can’t I pay at an online shop?", "acceptedAnswer": { "@type": "Answer", "text": "To pay with PaysafeCard, select it as a payment method at one of our supported online shops, enter your 16-digit prepaid code or log in to myPaysafe and click the Pay button.Below are some of the most common errors you might encounter, along with actions you can take to resolve them. Note that the errors are only an example and may not display the same wording that you see in your account or on the merchant website.Technical issues: Wait a few minutes and retry the payment. Try clearing your browser’s history, cache and cookies or use a different browser or device.Network connectivity issues: Please deactivate any IP masking software or VPN and check your network connection.16-digit code errors: Your payment might be declined due to insufficient balance on your 16-digit code or due to using an expired or already consumed code. You can find more information about the most common errors in the related articles bellow.&nbsp;Incorrect 16-digit code: Some 16-digit codes can only be used with specific webshops (offline merchants, merchants from a specific country) – please check the terms and conditions when purchasing 16-digit codes to be sure about their usage. &nbsp;Payment limits reached: To check what the maximum amount for your country is, click here.myPaysafe limits reached: To view them, you can click here.&nbsp;Data mismatch: Please make sure your personal details match the ones registered on the merchant website and on myPaysafe.Online shop and myPaysafe mismatch: Please use the profiles (myPaysafe and the online shop) with which you have previously completed successful transactions.While many merchants have enabled PaysafeCard as a payment option on their website, they might not operate in certain countries. Contact the merchant directly to find out if they accept payments from your country of residence.Make sure to also check the related articles below for more detailed information on top ups, additional verification, troubleshooting and updating personal information.&nbsp;" } }] } </script> <section class="faq support-full-display" dir="ltr"> <div class="container-xl"> <div class="row"> <div class="col-12 col-md-3"> <div class="sticky-lg-top"> <div class="support-full-navigation"> <p class="nav-category-title"> <a class="nav-link" href="/en-me/support/category/1/payments/"> Payments </a> </p> <nav aria-label="support topics navigation"> <ul class="help-topics"> <li class="active"> <a class="nav-link" href="/en-me/support/category/8/payments/online-shops/"> Online Shops </a> </li> <li class=""> <a class="nav-link" href="/en-me/support/category/9/payments/declined-payments/"> Declined Payments </a> </li> <li class=""> <a class="nav-link" href="/en-me/support/category/10/payments/refunds/"> Refunds </a> </li> <li class=""> <a class="nav-link" href="/en-me/support/category/31/payments/withdrawal-to-bank-account/"> Withdrawal to Bank Account </a> </li> <li class=""> <a class="nav-link" href="/en-me/support/category/33/payments/fees/"> Fees </a> </li> </ul> </nav> </div> </div> </div> <div class="col-12 col-md-9"> <div class="support-main-content" id="supportMainContent"> <nav class="support-breadcrumb" aria-label="support-breadcrumb"> <ol class="breadcrumb-nav"> <li class="item"><a href="/en-me/support/">Home</a></li> <li class="item"><a href="/en-me/support/category/1/payments/">Payments</a></li> <li class="item"><a href="/en-me/support/category/8/payments/online-shops/">Online Shops</a></li> <li class="item"><span>Why can’t I pay at an online shop?</span></li> </ol> </nav> <div class="support-article"> <div class="support-article__content"> <div class="article__top"> <h1>Why can’t I pay at an online shop?</h1> <div class="article-sharing"> <button class="article-sharing__open-btn" type="button" aria-label="Share this answer"> <span class="sr-only">Share this answer</span> </button> <div class="article-sharing__open-drop"> <button type="button" class="article-sharing__clipboard" aria-label="Copy to clipboard"> <span>Copy link</span> </button> </div> </div> <div class="article-sharing__copied">Copied to clipboard</div> </div> <div class="article__content" id="articleContent"> <p>To pay with PaysafeCard, select it as a payment method at one of our supported online shops, enter your 16-digit prepaid code or log in to myPaysafe and click the Pay button.</p><p>Below are some of the most common errors you might encounter, along with actions you can take to resolve them. Note that the errors are only an example and may not display the same wording that you see in your account or on the merchant website.</p><ul><li><strong>Technical issues:</strong> Wait a few minutes and retry the payment. Try clearing your browser’s history, cache and cookies or use a different browser or device.</li><li><strong>Network connectivity issues:</strong> Please deactivate any IP masking software or VPN and check your network connection.</li><li><strong>16-digit code errors:</strong> Your payment might be declined due to insufficient balance on your 16-digit code or due to using an expired or already consumed code. You can find more information about the most common errors in the related articles bellow. </li><li><strong>Incorrect 16-digit code:</strong> Some 16-digit codes can only be used with specific webshops (offline merchants, merchants from a specific country) – please check the terms and conditions when purchasing 16-digit codes to be sure about their usage. </li><li><strong>Payment limits reached:</strong> To check what the maximum amount for your country is, click <a href="https://www.paysafecard.com/fees-and-limits" target="_blank">here</a>.</li><li><strong>myPaysafe limits reached:</strong> To view them, you can click <a href="https://my.paysafecard.com/mypins-psc/mypins/mylimits.xhtml" target="_blank">here</a>. </li><li><strong>Data mismatch:</strong> Please make sure your personal details match the ones registered on the merchant website and on myPaysafe.</li><li><strong>Online shop and myPaysafe mismatch:</strong> Please use the profiles (myPaysafe and the online shop) with which you have previously completed successful transactions.</li></ul><p>While many merchants have enabled PaysafeCard as a payment option on their website, they might not operate in certain countries. Contact the merchant directly to find out if they accept payments from your country of residence.<br>Make sure to also check the related articles below for more detailed information on top ups, additional verification, troubleshooting and updating personal information. </p> </div> <div id="lightbox" class="lightbox"></div> </div> <div class="support-article__footer"> <div class="support-article__feedback"> <div class="article__bottom"> <p class="feedback-survey__title"> Was this article helpful? <a href="#" data-locale="en_ME" data-country-code="me" data-qid="184" class="feedback-survey__button feedback-survey__button-yes" aria-label="Was this article helpful? Yes"><span class="sr-only">Yes</span></a> <a href="#" data-locale="en_ME" data-country-code="me" data-qid="184" class="feedback-survey__button feedback-survey__button-no" aria-label="Was this article helpful? 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