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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 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Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et">Toode</a> <ul class="sub-menu"> <li id="menu-item-915864" class="icn-menu-help-desk menu-item menu-item-type-post_type menu-item-object-page menu-item-915864"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="https://www.liveagent.ee/klienditoe-tarkvara-3/" title="Tutvuge turu parima klienditoe tarkvara valikuga. Valige oma veebisaidi jaoks ideaalne tarkvara ja tõstke oma klienditeeninduse tase kuuni." hreflang="et" onover-preload="1">Klienditugi<div class="menu-item-description">Omnikanaliline klienditoe platvorm</div></a></li> <li id="menu-item-915866" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-915866"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="https://www.liveagent.ee/pileti-susteemi-tarkvara/" title="Tutvuge enim kasutatavate piletisüsteemi tarkvarade valikuga. Valige ideaalne tugipiletite tööriist ja tõstke oma klienditeeninduse tase kuuni." hreflang="et" onover-preload="1">Piletisüsteem<div class="menu-item-description">Täiustatud piletisüsteem</div></a></li> <li id="menu-item-369693" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-369693"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="https://www.liveagent.ee/reaalajas-vestluse-tarkvara/" title="Tutvuge meie valikuga turu parimatest reaalajas vestluse tarkvaradest. Valige oma veebisaidi jaoks ideaalne otsevestluse tarkvara ja tõstke oma klienditeeninduse tase kuuni!" hreflang="et" onover-preload="1">Reaalajas vestlus<div class="menu-item-description">Turu kiireim reaalajas vestlus</div></a></li> </ul> </li> <li id="menu-item-369627" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369627"><a href="#" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et">sub</a> <ul class="sub-menu"> <li id="menu-item-902464" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902464"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.ee/sotsiaal-meedia-klienditeenindus/" title="LiveAgent pakub tõhusat sotsiaalmeedia klienditeeninduse tarkvara, mis koondab kõik teie brändi sotsiaalmeedia teavitused ühte universaalsesse postkasti. Hallake hõlpsasti Facebooki, Instagrami, Twitteri, Viberi ja WhatsAppi taotlusi ilma paigaldustasuta ning vajaduseta krediitkaardi järele. Alustage 14- või 30-päevase tasuta prooviperioodiga ja tõstke oma klienditeeninduse tase uutele kõrgustele. Liituge paljude rahulolevate ettevõtetega, kes usaldavad LiveAgenti, ja nautige 24/7 kliendituge." hreflang="et" onover-preload="1">Sotsiaalmeedia<div class="menu-item-description">Vastake oma jälgijatele otse LiveAgentist</div></a></li> <li id="menu-item-695176" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695176"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.ee/parim-konekeskuse-tarkvara/" title="Tutvuge parima kõnekeskuse tarkvara valikuga turul. Valige oma veebisaidi jaoks ideaalne kõnekeskuse tarkvara ja tõstke oma klienditeeninduse tase kuuni." hreflang="et" onover-preload="1">Kõnekeskus<div class="menu-item-description">Sisseehitatud kõnekeskuse tarkvara</div></a></li> <li id="menu-item-970826" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-970826"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.ee/liveagent-teadmusbaasi-tarkvara/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="et" onover-preload="1">Teadmusbaas<div class="menu-item-description">Paku iseteenindusvõimalusi</div></a></li> </ul> </li> <li id="menu-item-369628" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369628"><a href="#" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et">Kasutage</a> <ul class="sub-menu"> <li id="menu-item-454269" class="icn-menu-business-solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-454269"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="/ettevote/" title="LiveAgent on kasutajatoe tarkvara, mis kohandub erinevate ärimudelite vajadustega. Uurige, kuidas LiveAgent Teie nišiga sobib. Agentuurid, haridusasutused ja valitsusvälised organisatsioonid toetuvad LiveAgentile." hreflang="et" onover-preload="1">Ärilahendused<div class="menu-item-description">Erinevad ettevõtted, erinevad lahendused</div></a></li> <li id="menu-item-454270" class="icn-shop menu-item menu-item-type-custom menu-item-object-custom menu-item-454270"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="/toostus/" title="LiveAgent suudab täita mitme ärivaldkonna nõudeid. Vaadake, kuidas LiveAgent Teie vajadustele sobib ja täiendage oma kliendituge." hreflang="et" onover-preload="1">Tööstuslahendused<div class="menu-item-description">LiveAgenti kohandamine oma tööstusharule</div></a></li> <li id="menu-item-749475" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-749475"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="/edulood/" title="Tekst sisaldab lühikesi lugusid erinevatest ettevõtetest, kes pakuvad veebipõhiseid teenuseid e-poodide loomiseks, krediitkaarditöötluseks ja kaupmehekonto teenusteks. Samuti mainitakse akvaariumitaimede ja -kalade kasvatamise süsteemi ning klienditeeninduse tarkvara. Ettevõtete kohta on võimalik lugeda lisainfot nende kodulehtedelt." hreflang="et" onover-preload="1">Kasutusjuhud<div class="menu-item-description">Üks toode, mitu kasutusjuhtu</div></a></li> </ul> </li> <li id="menu-item-369632" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369632"><a href="#" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et">Integratsioonid</a> <ul class="sub-menu"> <li id="menu-item-951156" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951156"><a href="https://www.liveagent.ee/integratsioonid/whatsapp/" title="LiveAgent pakub WhatsAppi integratsiooni, mis võimaldab kasutajatel lihtsasti vastata WhatsAppi sõnumitele oma LiveAgenti töölaualt." hreflang="et" onover-preload="1">WhatsApp</a></li> <li id="menu-item-454276" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454276"><a href="https://www.liveagent.ee/integratsioonid/wordpress/" title="Viige oma Wordpressi veebilehe klienditugi järgmisele tasemele. Wordpressi integratsioon LiveAgent`i jaoks võimaldab teil paigaldada oma veebilehele vestluse nuppe." hreflang="et" onover-preload="1">WordPress</a></li> <li id="menu-item-951157" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-951157"><a href="https://www.liveagent.ee/integratsioonid/prestashop/" title="Kui soovite, et kliendid teiega kiiremini ühendust saaksid, kaaluge oma Pretashop veebilehele meie LiveAgent`i integratsiooni abil live vestluse nupu paigaldamist." hreflang="et" onover-preload="1">Prestashop</a></li> <li id="menu-item-454277" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454277"><a href="https://www.liveagent.ee/integratsioonid/magento/" title="Integreerige Magento 2 LiveAgenti ja suurendage oma töövoogu. Sedelid aitavad teil jälgida klientide tellimusi, saate seda kasutada ühelt platvormilt." hreflang="et" onover-preload="1">Magento</a></li> <li id="menu-item-454278" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454278"><a href="https://www.liveagent.ee/integratsioonid/shopify/" title="Kui soovite, et teie kliendid saaksid teiega kiiremini ühendust kaaluge Shopify integratsiooni LiveAgent`iga. Integratsioon võimaldab teil oma e-poes live vestlust üles seada." hreflang="et" onover-preload="1">Shopify</a></li> <li id="menu-item-454280" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454280"><a href="https://www.liveagent.ee/integratsioonid/mailchimp/" title="Avasta, kuidas integreerida Mailchimp LiveAgenti kaudu, et lihtsustada e-posti turundust ja klienditeenindust. Liitu miljonite rahulolevate kasutajatega, hallates kontakte ja saates isikupärastatud sõnumeid otse piletisüsteemist. Proovi tasuta ja koge kiireid vastuseid ning tõhusat tellimuste haldamist. Alusta kohe ja paranda oma kliendisuhtlust!" hreflang="et" onover-preload="1">Mailchimp</a></li> <li id="menu-item-454275" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454275"><a href="https://www.liveagent.ee/integratsioonid/pipedrive-et/" title="Integreeri PipeDrive LiveAgentiga, et hallata müügivihjeid ja tehinguid, parandada kliendikogemust ja automatiseerida töövooge!" hreflang="et" onover-preload="1">PipeDrive</a></li> <li id="menu-item-454279" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454279"><a href="https://www.liveagent.ee/integratsioonid/slack-et/" title="Vestelge oma meeskonnakaaslastega alati, kui soovite, ilma oma klienditoe lauast lahkumata. Slacki integratsioon LiveAgentile toob Teieni sõnumeid, nii et Te ei ma neid maha." hreflang="et" onover-preload="1">Slack</a></li> <li id="menu-item-369634" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-369634"><a href="/integratsioonid/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="et" onover-preload="1">Rohkem integratsioone</a></li> </ul> </li> </ul> </li> <li id="menu-item-369636" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369636"><a href="#" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et">Ressursid</a> <ul class="sub-menu"> <li id="menu-item-369637" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369637"><a href="#" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et">Õpi</a> <ul class="sub-menu"> <li id="menu-item-369651" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-369651"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="/akadeemia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="et" onover-preload="1">Akadeemia<div class="menu-item-description">Hakka klienditoe eksperdiks</div></a></li> <li id="menu-item-369652" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-369652"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="/mallid/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="et" onover-preload="1">Mallid<div class="menu-item-description">Kohandatavad mallid igaks olukorraks</div></a></li> <li id="menu-item-749476" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-749476"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="https://www.liveagent.ee/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="et" onover-preload="1">Kontrollnimekirjad<div class="menu-item-description">Kuidas käsitleda oma protsesse</div></a></li> </ul> </li> <li id="menu-item-369638" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369638"><a href="#" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et">sub</a> <ul class="sub-menu"> <li id="menu-item-369653" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-369653"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="/blogi/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="et" onover-preload="1">Ajaveeb<div class="menu-item-description">Klienditoe ja LiveAgenti uudised</div></a></li> <li id="menu-item-369655" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-369655"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="/klienditoe-sonastik/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="et" onover-preload="1">Sõnastik<div class="menu-item-description">Õpi klienditoe terminoloogiat</div></a></li> <li id="menu-item-369656" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-369656"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="/kataloog/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="et" onover-preload="1">Kataloog<div class="menu-item-description">Põhjalik klienditoe kontaktiloend</div></a></li> </ul> </li> <li id="menu-item-369639" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369639"><a href="#" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et">sub</a> <ul class="sub-menu"> <li id="menu-item-369717" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-369717"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.ee/kirjutamise-kiiruse-test/" title="Testige oma kirjutamise oskusi LiveAgenti tasuta kirjutamiskiiruse testiga. Saage vaid minutitega teada oma trükkimise kiirus ja jätkake tasuta harjutamist, et end veelgi arendada." hreflang="et" onover-preload="1">Trükkimistest<div class="menu-item-description">Paranda kirjutamiskiirust</div></a></li> <li id="menu-item-951129" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951129"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="https://www.liveagent.ee/reviews/" title="This piece discusses software reviews for various categories, including email management, call center software, social media customer support software, and more. The article then focuses on a review of Zendesk's email management software, providing a detailed breakdown of its features, such as unlimited email addresses, automated email archiving, and customizable business rules and reporting." hreflang="et" onover-preload="1">Arvustused<div class="menu-item-description">Heida pilk tarkvara funktsioonide arvustustele</div></a></li> <li id="menu-item-749565" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-749565"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Tugiportaal<div class="menu-item-description">Õpetlikud artiklid ja juhendid</div></a></li> </ul> </li> <li id="menu-item-369640" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369640"><a href="#" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et">Ettevõte</a> <ul class="sub-menu"> <li id="menu-item-369718" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-369718"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.ee/meist/liveagentist/" title="Discover LiveAgent, the pioneering customer support software founded in 2004 by Viktor and Andrej. Serving over 150 million users globally, LiveAgent combines real-time chat, ticketing, and support features. Join our mission to make exceptional customer service the norm. Start your 14-day free trial and experience innovation today!" hreflang="et" onover-preload="1">Meist<div class="menu-item-description">Avasta toote taga olev meeskond</div></a></li> <li id="menu-item-454290" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-454290"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.ee/auhinnad/" title="Avastage LiveAgenti auhinnatud klienditoe tarkvara, mis on tunnustatud juhtivate B2B ja SaaS organisatsioonide poolt. Nautige 24/7 klienditeenindust, tasuta seadistust ja krediitkaardivaba prooviperioodi. Alustage kohe ja liituge mainekate klientidega nagu Forbes ja Airbus." hreflang="et" onover-preload="1">Auhinnad<div class="menu-item-description">Meie auhinnad & saavutused</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-369650" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-369650"><a href="/funktsioonid/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="et" onover-preload="1">Funktsioonid</a></li> <li id="menu-item-803035" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803035"><a href="/hinnakiri/" title="LiveAgenti paketid algavad 15 dollarist agendi kohta kuus ning sisaldavad e-posti piletisüsteemi, reaalajas vestluse funktsiooni, teadmusbaasi ja palju muud. Terviklik pakett on saadaval hinnaga 69 dollarit agendi kohta kuus." hreflang="et" onover-preload="1">Hinnakiri</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prooviperiood/" class="Button Button--full" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Tasuta Prooviperiood</span> </a> <a href="/sisselogimine/" class="Button Button--login" title="Logige sellel lehel sisse oma LiveAgenti kontole. Esmalt sisestage ettevõtte nimi ning jätkake kasutajanime ja parooliga." hreflang="et" onover-preload="1"> <span>Sisselogimine</span> <span class="tooltip">Sisselogimine</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Kas soovite LiveAgenti kohta rohkem teada saada? LiveAgenti ja selle edukuse kohta lisateabe saamiseks taotlege tasuta demot." hreflang="et" onover-preload="1"> <span>Demo</span> </a> <a href="/prooviperiood/" class="Button Button--full" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Tasuta Prooviperiood</span> </a> <a href="/sisselogimine/" class="Button Button--login" title="Logige sellel lehel sisse oma LiveAgenti kontole. Esmalt sisestage ettevõtte nimi ning jätkake kasutajanime ja parooliga." hreflang="et" onover-preload="1"> <span>Sisselogimine</span> <span class="tooltip">Sisselogimine</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-et" lang="et"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Euroopa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Aasia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Lähis-Ida</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Ameerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Euroopa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/akademiya/nay-dobrite-standartni-pokazateli-na-tsentara-za-povikvane-ot-industriyata/" title="Показателите на кол-центъра са необходима част от всеки бизнес. Научете за KPI в топ 12, за да зададете по-добри цели за проектите си." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/akademie/osvedcene-postupy-odvetvi-standardy/" title="Objevte 12 klíčových KPI pro call centra a nastavte vyšší cíle s osvědčenými globálními standardy. Zvyšte efektivitu hovorů!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/akademie/beste-praktiken-industriestandards/" title="Callcenter-Metriken sind ein notwendiger Bestandteil jedes Geschäfts. Erfahren Sie mehr über die Top 12 Callcenter-Kennzahlen, um bessere Ziele für Ihre Projekte festzulegen." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </span> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/academia/buenas-practicas-estandares-de-la-industria/" title="Descubre las principales métricas estándar de la industria de centros de llamadas con LiveAgent. Aprende a medir el rendimiento y la satisfacción del cliente con indicadores clave como nivel de servicio y velocidad de respuesta. Accede a una demostración gratuita y eleva tu servicio al cliente a nuevos niveles con las mejores prácticas y estándares globales." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/education/les-principales-metriques-du-secteur-des-centres-d-appels/" title="Découvrez les 12 indicateurs clés pour booster l'efficacité des centres d'appels et aligner vos objectifs avec les normes industrielles." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/akadimia/veltistes-praktikes-protypa-kladou/" title="Οι μετρήσεις τηλεφωνικού κέντρου είναι απαραίτητο μέρος κάθε επιχείρησης. Μάθετε σχετικά με τα Κορυφαία 12 KPI τηλεφωνικών κέντρων για να ορίσετε καλύτερους στόχους για τις εργασίες σας." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/akademija/najbolje-prakse-standardi-industrije/" title="Metrike pozivnog centra su nužni dio svakog poslovanja. Naučite o 12 najvažnijih KPI-ova za pozivne centre kako bi postavili bolje ciljeve za vaše projekte." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/accademia/best-practice-standard-di-settore/" title="Scopri le 12 metriche chiave del settore dei call center con LiveAgent, inclusi tempo di risposta medio e soddisfazione del cliente. Ottimizza le prestazioni e definisci obiettivi di squadra per migliorare l'efficacia del tuo call center. Visita per approfondire!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/akademija/labaka-paraugprakse-nozares-standarts/" title="Apgūstiet zvanu centru nozares standartu metrikas ar LiveAgent! Uzziniet par 12 galvenajiem veiktspējas rādītājiem, piemēram, apkalpošanas līmeni un pirmā zvana atrisinājumu, lai uzlabotu operāciju efektivitāti un klientu apkalpošanu. Izmēģiniet LiveAgent bez maksas un optimizējiet klientu vaicājumu apstrādi no vienas saskarnes." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/akademija/geriausios-praktikos-pramones-standartai/" title="Skambučių centro rodikliai yra būtina kiekvieno verslo dalis. Sužinokite apie 12 svarbiausių skambučių centro KPI, kad galėtumėte nustatyti geresnius savo projektų tikslus." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/akademia/bevalt-gyakorlatok-iparagi-szabvanyok/" title="A call center mutatók minden vállalkozás számára fontosak. Tudjon meg többet a 12 legfontosabb call center teljesítménymutatóról, hogy pontosabb célokat tűzhessen ki a projektjeihez." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/academie/goede-praktijken-industriestandaarden/" title="Ontdek essentiële callcenterstatistieken en wereldwijde benchmarks met LiveAgent. Leer over KPI's en industriestandaarden om de prestaties van uw callcenter te optimaliseren. Probeer onze callcentersoftware gratis en verbeter uw klantenservice met de Top 12 KPI's. Bezoek nu en start uw gratis proefperiode!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/akademia/najlepsze-praktyki-standardy-branzowe/" title="Metryki call center są niezbędną częścią każdej firmy. Dowiedz się o 12 najważniejszych wskaźnikach KPI dla call center, aby wyznaczać lepsze cele dla swoich projektów." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/academie/cele-mai-bune-practici-standarde/" title="Descoperiți topul celor mai importanți indicatori call center conform standardelor industriei pe LiveAgent. Învățați cum să măsurați eficiența activităților prin analiza indicatorilor precum nivelul de serviciu, viteza medie de răspuns și rezolvarea primului apel. Aliniați-vă la cele mai bune practici pentru a vă îmbunătăți performanța. Începeți acum!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/akademija/oznovniye-pokazateli-raboty-koll-centra/" title="Показатели эффективности работы call-центра -- это обязательная составляющая в деятельности любой компании. Узнайте о 12 основных показателях KPI call-центра, с помощью которых вы сможете усовершенствовать процесс целеполагания в ваших проектах." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/akademija/najboljse-prakse-industrijski-standardi/" title="Odkrijte 12 najboljših KPI-jev za klicne centre in globalne industrijske standarde, ki vam bodo pomagali izboljšati učinkovitost in uspešnost vašega centra. Spremljajte ključne kazalnike uspešnosti (KPI) in postavite boljše cilje s pomočjo najboljših praks. Preberite več na LiveAgent." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Aasia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/xuehui/zui-jia-hang-ye-biao-zhun/" title="呼叫中心标准是每一个企业的重要组成部分。了解12个顶级的呼叫中心指标，为项目制定更高的目标。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/academy/best-practices-industry-standards/" title="Tuklasin ang 12 pangunahing call center metrics na kritikal para sa iyong negosyo sa LiveAgent Academy. Alamin ang tungkol sa service level, average speed of answer, first call resolution, at iba pa para mapahusay ang performance ng iyong call center. Dagdagan ang iyong kaalaman sa KPIs at global best practices habang sinasamantala ang libreng trial ng LiveAgent call center software. Bisitahin ang aming site at simulan ang iyong paglalakbay sa pagiging epektibo at kahusayan." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/hoc-vien/tieu-chuan-nganh-thuc-tien-tot-nhat/" title="Chỉ số trung tâm cuộc gọi là một phần cần thiết của mọi doanh nghiệp. Hãy tìm hiểu thêm về 12 KPI hàng đầu của trung tâm cuộc gọi để đặt ra các mục tiêu tốt hơn cho dự án của bạn." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Lähis-Ida</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/academiya/maayeer-afdl-momarasat-almgal/" title="تعد مقاييس مراكز الاتصال أمر أساسي وضروري لكل شركة. تعرف على أبرز 12 مؤشر أداء رئيسي لمراكز الاتصال لتحديد أهداف أفضل لمشروعاتك." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Ameerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/academy/best-practices-industry-standards/" title="Explore top 12 call center metrics to boost performance and track KPIs. 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Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="et" onover-preload="1"><span itemprop="name">Akadeemia</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Parimad kõnekeskuse valdkonna standardite näitajad</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-parimad-k-nekeskuse-valdkonna-standardite-n-itajad">Parimad kõnekeskuse valdkonna standardite näitajad</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Artikkel kirjeldab 12 olulist kõnekeskuse KPI-d, nagu teenindustase ja keskmine reageerimisaeg, et parandada tulemuslikkust. Soovitatakse kasutada globaalseid standardeid ja tutvustatakse LiveAgent tarkvara klienditeeninduse tõhustamiseks.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategooriad:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.ee/akadeemia/#konekeskuse-tarkvara" title="Kõnekeskuse Tarkvara" hreflang="et" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Kõnekeskuse Tarkvara </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-top-12-call-center-industry-standard-metrics" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">12 kõnekeskuse valdkonna standardite mõõdikut</span></a><a href="#h-service-level" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Teenusetase</span></a><a href="#h-average-speed-of-answer" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Keskmine vastamiskiirus</span></a><a href="#h-first-call-resolution" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. Lugege 12 parima kõnekeskuse KPI kohta, et seada oma projektidele paremaid eesmärke." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Esmase kõne lahenduse määr</span></a><a href="#h-average-handling-time" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Kõnekeskuse mõõdikud on iga ettevõtte vajalik osa. 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9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <p>Kõnekeskuse peamiste toimivusnäitajate või teisisõnu kõnekeskuse mõõdikute mõõtmine ja analüüsimine on kõnekeskuse tegevuste ja toimingute tõhususe saavutamisel kriitilise tähtsusega. Enamik kõnekeskuse juhte on teadlikud vajadusest kõnekeskuse KPI-sid pidevalt jälgida. Sageli pole aga selge, milliseid kõnemõõdikuid tuleks mõõta ja millised on tööstusharu standardid. Järgmises artiklis loetletakse ja kirjeldatakse 12 parimat kõnekeskuse KPI-d, et jälgida edu koos ülemaailmsete parimate tavade ja tööstusstandarditega.</p> <h2 class="wp-block-heading has-text-align-center" id="h-top-12-call-center-industry-standard-metrics">12 kõnekeskuse valdkonna standardite mõõdikut</h2> <p class="has-text-align-left">Kõnekeskuse mõõdikud võivad standardites erineda, olenevalt valdkonnast, kuhu kõnekeskus kuulub. Ettevõtted saavad kasutada mõningaid ülemaailmseid standardeid ja parimaid tavasid, mis aitavad neil oma meeskonna eesmärke seada ja kõnede toimivust mõõta.</p> <p>Kui soovite lisateavet, lugege jaotist LiveAgent – kõnekeskuse ülevaade.</p> <figure class="wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex"> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2020/09/LiveAgent-Call-history.png" data-lightbox="gallery" title="App - Uploads - 2020 - 09 - LiveAgent Call History.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/e4763585956ef1a5294fb1def461dfb7/LiveAgent-Call-history-1024x498.png.webp 1024w, https://www.liveagent.ee/wp/urlslab-download/a2a1f4f9c44a5bb35e8c0285f17064aa/LiveAgent-Call-history-300x146.png.webp 300w, https://www.liveagent.ee/wp/urlslab-download/44e0fba2cbddc19a8eee4d7a27cbd07a/LiveAgent-Call-history-768x373.png.webp 768w, https://www.liveagent.ee/wp/urlslab-download/dbf0dc9edf3c3eb7eaa1d0831853f4c9/LiveAgent-Call-history-103x50.png.webp 103w, https://www.liveagent.ee/wp/urlslab-download/8cc56815257f820f233cd34b7aa7a0be/LiveAgent-Call-history-51x25.png.webp 51w, https://www.liveagent.ee/wp/urlslab-download/632ea429ebaf4e6539033c484508d41a/LiveAgent-Call-history-689x335.png.webp 689w, https://www.liveagent.ee/wp/urlslab-download/49d05eebbf57253f892b1f29cba03438/LiveAgent-Call-history-700x340.png.webp 700w, https://www.liveagent.ee/wp/urlslab-download/14d20c4c2d591fc678cbaa5b71229d12/LiveAgent-Call-history-185x90.png.webp 185w, https://www.liveagent.ee/wp/urlslab-download/f5dcf9fbe96114bf80388c222d427931/LiveAgent-Call-history-110x53.png.webp 110w, https://www.liveagent.ee/wp/urlslab-download/510c8e66a9816404ab9d01057b6c0b44/LiveAgent-Call-history-485x236.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/e0a3b9afbbb99eb88fe2dd58322fde09/LiveAgent-Call-history-1024x498.png 1024w, https://www.liveagent.ee/wp/urlslab-download/cac75f7abe8c07e6a0955cb0b540225e/LiveAgent-Call-history-300x146.png 300w, https://www.liveagent.ee/wp/urlslab-download/044d04bd8077698b8265203ecd2796e7/LiveAgent-Call-history-768x373.png 768w, https://www.liveagent.ee/wp/urlslab-download/e73227495cd9406326ea74b1f1d91442/LiveAgent-Call-history-103x50.png 103w, https://www.liveagent.ee/wp/urlslab-download/88b196826003fd361535e5a1e1b0eea4/LiveAgent-Call-history-51x25.png 51w, https://www.liveagent.ee/wp/urlslab-download/9ebd8be132ace5fa53a5bcbb1175c1a4/LiveAgent-Call-history-689x335.png 689w, https://www.liveagent.ee/wp/urlslab-download/6df790f9d33ddcc9885c49fa6b423c97/LiveAgent-Call-history-700x340.png 700w, https://www.liveagent.ee/wp/urlslab-download/5c767d659cf30f4b3041361480a6debd/LiveAgent-Call-history-185x90.png 185w, https://www.liveagent.ee/wp/urlslab-download/1f7ca9859edd3943dc29a8dcbcfb3058/LiveAgent-Call-history-110x53.png 110w, https://www.liveagent.ee/wp/urlslab-download/565abc402d462cadaf131dffeae62c48/LiveAgent-Call-history-485x236.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/e4763585956ef1a5294fb1def461dfb7/LiveAgent-Call-history-1024x498.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="498" data-id="74782" alt="" class="wp-image-74782" data-src="https://www.liveagent.ee/wp/urlslab-download/e0a3b9afbbb99eb88fe2dd58322fde09/LiveAgent-Call-history-1024x498.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a><figcaption class="wp-element-caption">LiveAgent – Kõnede ajalugu</figcaption></figure> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2020/09/LiveAgent-Call-load-2.png" data-lightbox="gallery" title="App - Uploads - 2020 - 09 - LiveAgent Call Load 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/f85d95875194078d73ca3140f0b6e6a0/LiveAgent-Call-load-2-1024x493.png.webp 1024w, https://www.liveagent.ee/wp/urlslab-download/7f2d1368cb009e730aa85ac335f43e6c/LiveAgent-Call-load-2-300x144.png.webp 300w, https://www.liveagent.ee/wp/urlslab-download/05e46a33f4810e3359a1bc0618843c20/LiveAgent-Call-load-2-768x370.png.webp 768w, https://www.liveagent.ee/wp/urlslab-download/7be32ba1d93f90db67a6182b24dd7cf9/LiveAgent-Call-load-2-104x50.png.webp 104w, https://www.liveagent.ee/wp/urlslab-download/f413a1d169ace420e3fd553ed3d4b556/LiveAgent-Call-load-2-52x25.png.webp 52w, https://www.liveagent.ee/wp/urlslab-download/bd3a227cc3abf0f5d68531a3e4df230c/LiveAgent-Call-load-2-696x335.png.webp 696w, https://www.liveagent.ee/wp/urlslab-download/ea9f409d16a63ef01408e19df10e8ec7/LiveAgent-Call-load-2-700x337.png.webp 700w, https://www.liveagent.ee/wp/urlslab-download/a52b8d4e772e72a875c3f322cac86ba8/LiveAgent-Call-load-2-185x89.png.webp 185w, https://www.liveagent.ee/wp/urlslab-download/0af16f0efee9fdd23923613be69abdca/LiveAgent-Call-load-2-110x53.png.webp 110w, https://www.liveagent.ee/wp/urlslab-download/efff8d5a4f4bb01c6485d8365f3c7ec5/LiveAgent-Call-load-2-485x234.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/cafe3acf228cf14808760bda0c706302/LiveAgent-Call-load-2-1024x493.png 1024w, https://www.liveagent.ee/wp/urlslab-download/99c64ebe05bca4099d08eddbd5cc1f1b/LiveAgent-Call-load-2-300x144.png 300w, https://www.liveagent.ee/wp/urlslab-download/7c8f4771d3add96e17fb82d3dce35ab7/LiveAgent-Call-load-2-768x370.png 768w, https://www.liveagent.ee/wp/urlslab-download/bddcabc55870f0e097e5a0c540cafbfb/LiveAgent-Call-load-2-104x50.png 104w, https://www.liveagent.ee/wp/urlslab-download/91ffd0756a780c9d7c6032248121195a/LiveAgent-Call-load-2-52x25.png 52w, https://www.liveagent.ee/wp/urlslab-download/9c25455b8ba7f509ce0673d0014055b6/LiveAgent-Call-load-2-696x335.png 696w, https://www.liveagent.ee/wp/urlslab-download/b353f0142658dd7d395852a1c4c5c466/LiveAgent-Call-load-2-700x337.png 700w, https://www.liveagent.ee/wp/urlslab-download/7542a351e7a628d5e56dfd272c4bab41/LiveAgent-Call-load-2-185x89.png 185w, https://www.liveagent.ee/wp/urlslab-download/c6c7c4760e44ce743f85b8e35e786e23/LiveAgent-Call-load-2-110x53.png 110w, https://www.liveagent.ee/wp/urlslab-download/9ef7d697c87af9bf0dcbae888381528e/LiveAgent-Call-load-2-485x234.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/f85d95875194078d73ca3140f0b6e6a0/LiveAgent-Call-load-2-1024x493.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="493" data-id="74820" alt="" class="wp-image-74820" data-src="https://www.liveagent.ee/wp/urlslab-download/cafe3acf228cf14808760bda0c706302/LiveAgent-Call-load-2-1024x493.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a><figcaption class="wp-element-caption">LiveAgent – Kõnede maht</figcaption></figure> </figure> <h3 class="wp-block-heading" id="h-service-level">Teenusetase</h3> <p>Teenusetase (SL) mõõdab kindlaksmääratud aja jooksul vastatud kõnede protsenti. Traditsiooniline teenuse tase on see, et <strong>80% kõnedest vastatakse 20 sekundiga.</strong> See on paljude kõnekeskuste ühine eesmärk. Teenusetase näitab, kas ettevõttel on piisavalt ressursse kõigi klientide ühendamiseks agentidega ja nende probleemide õigeaegseks lahendamiseks. </p> <h3 class="wp-block-heading" id="h-average-speed-of-answer">Keskmine vastamiskiirus</h3> <p>Keskmine vastamiskiirus (ASA) on keskmine aeg, mis kulub kõnekeskuse agentidel telefonikõnedele vastamiseks. See võrdlusalus võtab arvesse ka kõiki kõnesid, millele 20 sekundi jooksul ei vastata. Seega on tulemuseks <strong>globaalne keskmine 28 sekundit</strong>. Hind võib varieeruda sõltuvalt kellaajast ja tööstusest. Kui mõõdik on kõrge, on mõttekas palgata lisatööjõudu.</p> <h3 class="wp-block-heading" id="h-first-call-resolution">Esmase kõne lahenduse määr</h3> <p>Esimese kõne lahendamise (FCR) määr on näitaja, mis mõõdab nende kõnede protsenti, mille Teie <a href="https://www.liveagent.ee/funktsioonid/agendid/" title="Avasta, kuidas LiveAgent'i kasutajatoe agendid tõstavad klienditeeninduse taset pakkudes tehnilist abi ja lahendades probleeme mitmekanalilise toe kaudu. Õpi lisama piiramatult agente, et suurendada produktiivsust. Proovi tasuta 30 päeva jooksul!" hreflang="et" onover-preload="1">agendid</a> lahendavad esimesel suhtlusel. See tähendab, et eskaleerimist ei toimu või on vaja kliendiga ühendust võtta. Üldiselt on <strong> ülemaailmne FCR võrdlusaluseks FCR 70-75%. </strong> Kuna aga FCR-i mõõtmiseks on erinevaid viise, muutub määr tõenäoliselt valitud meetodi põhjal.</p> <h3 class="wp-block-heading" id="h-average-handling-time">Keskmine käitlemisaeg</h3> <p>Keskmine käsitsemisaeg (AHT) on keskmine aeg, mis kulub kõne või tehingu haldamiseks algusest lõpuni. Alates kliendi kõne algatamisest, sealhulgas ooteaeg ja kõneaeg, kuni mis tahes seotud ülesanneteni, mis võivad kõne lahendamiseks järgneda. <strong>AHT tööstuslik standard on umbes 6 minutit</strong>. Kuid see võib olenevalt sektorist/ärimahust oluliselt erineda.</p> <h3 class="wp-block-heading" id="h-call-duration">Kõne kestus</h3> <p>Kõne kestus on keskmine aeg, mille agendid helistajatega telefonis veedavad. <strong>Globaalne kõne mõõdiku kestus on 4 minutit kõne kohta.</strong> Sissetulevate kõnede puhul arvestatakse kõne kestust sekundist, mil <a href="https://www.liveagent.ee/funktsioonid/agendid/" title="Avasta, kuidas LiveAgent'i kasutajatoe agendid tõstavad klienditeeninduse taset pakkudes tehnilist abi ja lahendades probleeme mitmekanalilise toe kaudu. Õpi lisama piiramatult agente, et suurendada produktiivsust. Proovi tasuta 30 päeva jooksul!" hreflang="et" onover-preload="1">agent</a> võtab kõne vastu kuni kõne lõpetamiseni. Väljaminevate kõnede puhul on see hetkest, mil helistaja telefonile vastab, kuni kõne lõpetab kumbki pool.</p> <h3 class="wp-block-heading" id="h-call-wrap-up-time">Kõne lõpetamise aeg</h3> <p>Kõne lõpetamise aeg, mida nimetatakse ka kõnejärgne töö(ACW). See on aeg, mille agent kulutab kliendisuhtluse lõpuleviimiseks järeltegevuste tegemiseks. See võib hõlmata selliseid tegevusi nagu märkmete lisamine CRM-i, vormide täitmine, halduriga konsulteerimine lahendamata küsimuste korral või muu kõnega seonduv. <strong>Globaalne kõnekeskuse</strong> <strong> kõnede lõpetamise aeg on 6 minutit</strong>. Kuid erinevate tööstusharude vahel on suur varieeruvus.</p> <h3 class="wp-block-heading" id="h-average-abandonment-rate">Keskmine hülgamismäär</h3> <p>Keskmine <a href="https://www.liveagent.ee/vahendage-ostukorvi-hulgamise-maara/" title="Võidelge ostukorvi hülgamise vastu ja hankige tagasi ostjad LiveAgenti täiustatud reaalajas vestluse ja automatiseerimise funktsioonide kaudu. LiveAgenti abil on see lihtne." hreflang="et" onover-preload="1">hülgamismäär</a> (AAR) on protsent kõnedest, mille kliendid katkestavad enne, kui nad jõuavad agendini. See protsent näitab, kui rahul on kliendid ooteaegade ja kõnekogemustega. <strong>Üldine kõnest loobumise määra mõõdik on vahemikus 5% kuni 8%</strong>. Kuid sõltuvalt tööstusest ja kellaajast võivad määrad tavaliselt ulatuda kuni 20%-ni.</p> <h3 class="wp-block-heading" id="h-net-promoter-score">Soovitusindeks</h3> <p>Soovitusindeks (NPS) on klientide tajuindeks, mida mõõdetakse ühe küsimusega, kasutades skaalat 0-10 ja mis esitatakse numbriga -100 kuni +100. Kuigi <strong>soovitusindeksi tööstusstandard on parem kui 10</strong>, mida aga peetakse heaks, halvaks või neutraalseks, võib see ettevõtetes suuresti erineda. Alla nulli olev soovitusindeks võib viidata sellele, et ettevõte peab nägema vaeva <a href="https://www.liveagent.ee/funktsioonid/teenuse-taseme-kokkulepe-sla/" title="Teenuse taseme kokkulepped (SLAd) võivad parandada teie kasutajatoe efektiivsust täpsustades kasutajatoe agentide eemärke." hreflang="et" onover-preload="1">kliendirahulolu</a> taseme parandamisega.</p> <h3 class="wp-block-heading" id="h-customer-satisfaction">Kliendirahulolu</h3> <p>Kliendirahulolu (CSAT) skoor näitab kliendi rahulolu toote, <a href="https://www.liveagent.ee/funktsioonid/teenuse-taseme-kokkulepe-sla/" title="Teenuse taseme kokkulepped (SLAd) võivad parandada teie kasutajatoe efektiivsust täpsustades kasutajatoe agentide eemärke." hreflang="et" onover-preload="1">teenuse</a> või suhtlusega. Kõnekeskuse CSAT-i skoori mõõdetakse protsentuaalskaalal. 100% on täieliku kliendirahulolu, 0% puudulik kliendirahulolu. <strong>Klientide rahulolu globaalne kõnekeskuse mõõdik on 90%</strong>. Kuid skoorid võivad suuresti erineda sõltuvalt küsitud CSAT-küsimuse tüübist.</p> <h3 class="wp-block-heading" id="h-quality-assurance-scoring">Kvaliteedi tagamise hindamine</h3> <p>Kvaliteedi tagamine (QA) mõõdab kõnede kvaliteeti, et tagada klientide rahulolu ja töötajate tootlikkus ning põhineb kriteeriumide kogumil, mille agent peab kõne ajal katma. See võib hõlmata seda, kuidas agent kõnele vastab ja kõne lõpetab, kuidas nad helistaja resolutsioonini navigeerivad jne. <strong>Tööstuse standard on juhuslik 4 kõne hindamine kuus</strong>, mille kvaliteediskoor jääb algselt vahemikku 75 ja 90%.</p> <h3 class="wp-block-heading" id="h-adherence-to-schedule">Ajakavast kinnipidamine</h3> <p>Võrdlusalus hindab töötajate tõhusust, mõõtes agentide salvestatud tööaega võrreldes nende plaanitud tundidega. Kõnekeskuse ajakava järgimine võib võtta arvesse vaheaegadel või muudel kõnedega mitteseotud tegevustel kuluvat aega. <strong>Ajakavast kinnipidamise globaalne mõõdik on 95%. </strong>Kõrge määr näitab, et agendid on kulutõhusad ja pakuvad reageerivat teenust. Teisest küljest võivad madalad määrad põhjustada SLA-de mittejärgimist.</p> <h3 class="wp-block-heading" id="h-maximum-occupancy">Maksimaalne hõive</h3> <p>Hõivatus on protsent ajast, mil agendid on kõnega seotud tegevustes aktiivselt hõivatud. See sisaldab kõneaega, oote ja lõpetamise aega. <strong>Tööstuse maksimaalse hõive ülemaailmne standard on 60–80%</strong>. Kõrgem kui 90% määr tähendab kõnede vahel vähe või üldse mitte aega. Siiski on teada, et see mõjutab negatiivselt agentide rahulolu ja jõudlust. See võib lõppkokkuvõttes kaasa tuua suurema puudumise ja agentide läbipõlemise.</p> <p>Kõnekeskuse statistika on antud <a href="https://www.callcentrehelper.com/industry-standards-metrics-125584.htm" target="_blank" rel="noreferrer noopener" title="Discover key industry standards for call centre metrics and learn strategies to exceed targets in service level, QA scoring, and FCR." hreflang="en">Call Centre Helperi </a>ja <a href="https://www.ifc.org/wps/wcm/connect/3a656e01-ad18-459a-b1ed-87784c1f1616/Tool+9.4.+Measuring+Call+Center+Performance.pdf?MOD=AJPERES&CVID=jENLHxM" target="_blank" rel="noreferrer noopener" title="Wps - Wcm - Connect - 3a656e01 Ad18 459a B1ed 87784c1f1616 - Tool 9.4. Measuring Call Center Performance.pdf">Rahvusvaheline Rahanduskomisjoni </a> poolt.</p> <h2 class="wp-block-heading" id="h-discover-on-your-own">Avastage iseseisvalt</h2> <p>Teadmised on olulised, kuid ainult siis, kui neid praktikas rakendatakse. 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Start improving your customer service with a 30-day free trial right away!</p> <div class="BlockDiscover__buttons"> <a href="/prooviperiood/" class="Button Button--knockout" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>FREE TRIAL</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Kas soovite LiveAgenti kohta rohkem teada saada? LiveAgenti ja selle edukuse kohta lisateabe saamiseks taotlege tasuta demot." hreflang="et" onover-preload="1"> <span>Planeeri demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Post__buttons"> <a href="/akadeemia/" class="Button Button--outline Button--back" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="et" onover-preload="1"><span>Tagasi Akadeemiasse</span></a> <a href="/prooviperiood/" class="Button Button--full" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Looge konto TASUTA</span> </a> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Seotud Artiklid</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ee/checklists/klienditeeninduse-standardite-kontrollnimekiri/" title="Enam pole vajadust otsida – siit leiate klienditeeninduse standardite kontrollnimekirja, mis aitab Teil 2022. aastaks täita kõik vajadused." hreflang="et" onover-preload="1"><img alt="Enam pole vajadust otsida – siit leiate klienditeeninduse standardite kontrollnimekirja, mis aitab Teil 2022. aastaks täita kõik vajadused." data-src="https://assets.flowhunt.io/screenshots/3bd93dc74ce23fa4/bfce7b565f5b5730/1728925407_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ee/checklists/klienditeeninduse-standardite-kontrollnimekiri/" title="Enam pole vajadust otsida – siit leiate klienditeeninduse standardite kontrollnimekirja, mis aitab Teil 2022. aastaks täita kõik vajadused." hreflang="et" onover-preload="1">Klienditeeninduse standardite kontrollnimekiri</a></p><p class="urlslab-rel-res-item-summary">Avastage klienditeeninduse standardite kontrollnimekiri, mis aitab säilitada teenuse kvaliteeti, tagada järjepidevus ja tõsta kliendirahulolu. Ideaalne mitme asukohaga ettevõtetele kliendikogemuse parandamiseks. Külastage nüüd!</p><a href="https://www.liveagent.ee/checklists/klienditeeninduse-standardite-kontrollnimekiri/" title="Enam pole vajadust otsida – siit leiate klienditeeninduse standardite kontrollnimekirja, mis aitab Teil 2022. aastaks täita kõik vajadused." class="urlslab-rel-res-item-arrow" hreflang="et" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ee/checklists/konekeskuse-nouete-kontrollnimekiri/" title="Kas alustate kõnekeskuse loomist? Kontrollige, kas vastate kõigele kõnekeskuse nõuetele meie kontrollnimekirjas – ärge jätke ühtegi sammu vahele ja märkige kindlasti kõik ruudud." hreflang="et" onover-preload="1"><img alt="Kas alustate kõnekeskuse loomist? Kontrollige, kas vastate kõigele kõnekeskuse nõuetele meie kontrollnimekirjas – ärge jätke ühtegi sammu vahele ja märkige kindlasti kõik ruudud." data-src="https://assets.flowhunt.io/screenshots/3bd93dc74ce23fa4/7718acb0fae487e0/1728925409_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ee/checklists/konekeskuse-nouete-kontrollnimekiri/" title="Kas alustate kõnekeskuse loomist? Kontrollige, kas vastate kõigele kõnekeskuse nõuetele meie kontrollnimekirjas – ärge jätke ühtegi sammu vahele ja märkige kindlasti kõik ruudud." hreflang="et" onover-preload="1">Kõnekeskuse nõuete kontrollnimekiri</a></p><p class="urlslab-rel-res-item-summary">Avastage kõnekeskuse nõuete kontrollnimekiri LiveAgenti lehel, et tagada edukas kõnekeskuse loomine. Katame kõik olulised teemad alates tarkvarast ja tehnoloogiast kuni kliendisuhete haldamise ja turvalisuseni. Ärge jätke ühtegi sammu vahele!</p><a href="https://www.liveagent.ee/checklists/konekeskuse-nouete-kontrollnimekiri/" title="Kas alustate kõnekeskuse loomist? Kontrollige, kas vastate kõigele kõnekeskuse nõuetele meie kontrollnimekirjas – ärge jätke ühtegi sammu vahele ja märkige kindlasti kõik ruudud." class="urlslab-rel-res-item-arrow" hreflang="et" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ee/klienditoe-sonastik/sissetulev-kone/" title="Sissetuleva kõne lisateave. Professionaalide lihtsate selgituste abil saate põhjalik arusaama klienditoe kontseptsioonidest." hreflang="et" onover-preload="1"><img alt="Sissetuleva kõne lisateave. Professionaalide lihtsate selgituste abil saate põhjalik arusaama klienditoe kontseptsioonidest." data-src="https://assets.flowhunt.io/screenshots/3bd93dc74ce23fa4/170e1377640859bb/1728929661_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ee/klienditoe-sonastik/sissetulev-kone/" title="Sissetuleva kõne lisateave. Professionaalide lihtsate selgituste abil saate põhjalik arusaama klienditoe kontseptsioonidest." hreflang="et" onover-preload="1">Mis on sissetulev kõne?</a></p><p class="urlslab-rel-res-item-summary">Avastage sissetulevate kõnede käsitlemise maailma enesekindlalt! Õppige eristama klienditeeninduse ja müügikõnesid, mõistke sissetuleva ja väljamineva kõne erinevusi ning omandage parimad tavad klientide rahulolu tagamiseks. 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Allpool on kõnekeskuse auditi kontrollnimekiri, mida saate oma auditi protsessis kasutada." data-src="https://www.liveagent.ee/wp/urlslab-download/abcfa3175665842ef11713f49d975a1f/1728925396_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ee/akadeemia/konekeskuse-auditi-nimekiri/" title="Soovite teada, kuidas teha kõnekeskusele auditit? Allpool on kõnekeskuse auditi kontrollnimekiri, mida saate oma auditi protsessis kasutada." hreflang="et" onover-preload="1">Kõnekeskuse auditi kontrollnimekiri</a></p><p class="urlslab-rel-res-item-summary">Avastage, kuidas kõnekeskuse auditi kontrollnimekiri aitab ettevõtetel optimeerida efektiivsust ja protsesse. Uurige põhjalikke kategooriaid alates tarkvarast ja agendi efektiivsusest kuni värbamise ja klientide rahuloluni. Kasutage seda tööriista, et tuvastada puudujääke ning suurendada oma kõnekeskuse jõudlust ja teeninduse kvaliteeti. Liituge tasuta, et alustada oma auditi protsessi LiveAgenti abil!</p><a href="https://www.liveagent.ee/akadeemia/konekeskuse-auditi-nimekiri/" title="Soovite teada, kuidas teha kõnekeskusele auditit? Allpool on kõnekeskuse auditi kontrollnimekiri, mida saate oma auditi protsessis kasutada." class="urlslab-rel-res-item-arrow" hreflang="et" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/prooviperiood/" class="Button Button--full" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. 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LiveAgenti ja selle edukuse kohta lisateabe saamiseks taotlege tasuta demot." hreflang="et" onover-preload="1"> <span>Plaani demo</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/auhinnad/" title="Capterra" hreflang="et" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/auhinnad/" title="G2 Crowd" hreflang="et" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; 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Start your 14-day free trial and experience innovation today!" hreflang="et" onover-preload="1">Meist</a></li> <li id="menu-item-454339"><a href="https://www.liveagent.ee/auhinnad/" title="Avastage LiveAgenti auhinnatud klienditoe tarkvara, mis on tunnustatud juhtivate B2B ja SaaS organisatsioonide poolt. Nautige 24/7 klienditeenindust, tasuta seadistust ja krediitkaardivaba prooviperioodi. Alustage kohe ja liituge mainekate klientidega nagu Forbes ja Airbus." hreflang="et" onover-preload="1">Auhinnad & sertifikaadid</a></li> <li id="menu-item-749451"><a href="https://www.liveagent.ee/edulood/" title="Tekst sisaldab lühikesi lugusid erinevatest ettevõtetest, kes pakuvad veebipõhiseid teenuseid e-poodide loomiseks, krediitkaarditöötluseks ja kaupmehekonto teenusteks. Samuti mainitakse akvaariumitaimede ja -kalade kasvatamise süsteemi ning klienditeeninduse tarkvara. 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Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-32 widget_nav_menu"><div class="Footer__top__column__title h5">Õpi</div><div class="menu-footer-top-learn-estonian-container"><ul id="menu-footer-top-learn-estonian" class="menu"><li id="menu-item-454342"><a href="/blogi/" title="Learn with LiveAgent. 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