Customer Support with Help Desk Software for Small Business

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Extend your support via a fully branded experience where customers — and employees — can tap into articles and discussions, and ask questions of other community members or agents with Service Cloud and Community Cloud.</p>\n","kind":"card_faq-qna","id":"1687789558894_lj3"},{"headline":"What reports and dashboards are available in Service Cloud?","description":"<p>With Salesforce’s customizable reports and dashboards, you can monitor your service metrics and track key performance indicators that are important to your business, whether it’s the customer satisfaction score or average handle time. Dashboards provide high-level visibility at a glance, and customizable reports let you drill down for detailed information on the performance of your customer engagement center, call center, or help desk. 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With Field Service Lightning, you can transform the connected customer experience and equip your agents, dispatchers, and mobile employees with the tools they need to deliver powerful customer service anytime and anywhere.</p>\n","kind":"card_faq-qna","id":"1687789666953_ld3"}]}]}],"path":"/small-business/service","urlLoc":"ca","curHref":"/ca/small-business/service/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true}},"wpTemplate":"open-template","curLocale":"en-ca"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=ca search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true hide-contact="false" button-override-main-label="Try for free" button-override-main-href="https://www.salesforce.com/form/signup/freetrial-service-elf-v2-starter/?elfez=y&d=pb" button-override-main-target="_blank" origin=https://wp.sfdcdigital.com/en-ca/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-ca/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1705675061840_140h" data-blade-position="1" data-blade-name="sf/notification" data-blade-variant="notification" data-blade-source="www" data-blade-type="blade"> <section id="1705675061840_140h" class="relative notification--blade notification--blade--image-standard" style="background-color:#032D60" > <article data-module-id="1705675061840_140h" data-module-name="Discover AI innovations in our Spring '24 Product Release." data-module-position="1" data-module-type="headline"> <div class="notification__content-wrapper"> <div class="notification__image notification__image--standard"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/newsbar-img.png?w=110" class="image__asset" alt="" sizes="100vw" srcset="" height="24px" /> </div> <div class="notification__text-wrapper"> <p class="notification__text" style="color: rgb(255, 255, 255)">Discover AI innovations in our Spring '24 Product Release.</p> <a class="notification__link pbc_link--bold" aria-label="Read the spring release notes" href="https://www.salesforce.com/products/spring-24-release/?#1692229344617_vhu" target="_blank" style="color: rgb(255, 255, 255)"> Explore now. </a> </div> </div> </article> </section> </div><div data-blade-id="1709223970192_jsw" data-blade-position="2" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <section id="1709223970192_jsw" class="relative marquee--blade marquee--right-image" > <div class="container"> <article class="grid grid_main grid--onebyone" data-module-track-impressions="" data-module-id="1709223970192_jsw" data-module-name="Small Business Service" data-module-position="1" data-module-type="headline"> <div class="image__wrapper "> <img loading="eager" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-marquee-2.png?w=1024" class="image__asset" alt="Windows show a chat about a lost credit card, options to accept or reject a credit card upgrade, and service catalogue." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-marquee-2.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-marquee-2.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-marquee-2.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-marquee-2.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" "> Small Business Service </h1> <div class="blade__description"> <p>Keep customers happy with a service solution that connects you with your customers. 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class="blade__description "> <p>Keep customers loyal and happy by delivering smarter service — from in-office to the field.</p> </div> </header> </article> </div> </section> </div><div data-blade-id="1682442262755_15rv" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1682442262755_15rv" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Reduce costs. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Self-Service" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 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Easily embed knowledge articles and give customers access to important data through a branded Help Center.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442262720_53l-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?w=1024" class="image__asset" alt="A screen shows an option to search FAQs with categories such as trending topics, featured topics, and account & billing." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Artificial Intelligence" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442262716_11n-22" class="accordion__trigger" id="show-hide1682442262716_11n-22" aria-label="Artificial Intelligence"> <span class="accordion__title relative"> Artificial Intelligence <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442262716_11n-22" id="rel1682442262716_11n-22"> <div class="accordion__description"> <p>Give customers real-time answers to deflect cases and cut costs. Personalize content with the most relevant articles and enable chatbots to handle common FAQ.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442262716_11n-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?w=1024" class="image__asset" alt="A bot asks how it can help and option for topics a user needs help with appears." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Chatbots" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442262724_zlf-33" class="accordion__trigger" id="show-hide1682442262724_zlf-33" aria-label="Chatbots"> <span class="accordion__title relative"> Chatbots <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442262724_zlf-33" id="rel1682442262724_zlf-33"> <div class="accordion__description"> <p>Resolve issues faster with intelligent chatbots. Automate routine requests, guide customers through next steps, or route them to the right agent.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442262724_zlf-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?w=1024" class="image__asset" alt="A bot asks the user if they need help with order status, password change, to connect to an agent, or type a message." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1682442262720_53l-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?w=1024" class="image__asset" alt="A screen shows an option to search FAQs with categories such as trending topics, featured topics, and account & billing." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-self-service.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1682442262716_11n-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?w=1024" class="image__asset" alt="A bot asks how it can help and option for topics a user needs help with appears." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-artificial-intelligence-1.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1682442262724_zlf-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?w=1024" class="image__asset" alt="A bot asks the user if they need help with order status, password change, to connect to an agent, or type a message." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-3_-chatbots.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1679768474348_15tk" data-blade-position="5" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1679768474348_15tk" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Drive service efficiency. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Intelligent Workflows" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1679768474324_11mj-11" class="accordion__trigger" id="show-hide1679768474324_11mj-11" aria-label="Intelligent Workflows"> <span class="accordion__title relative"> Intelligent Workflows <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 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show-hide__media--mobile grid grid_sub" data-media-label="rel1679768474324_11mj-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?w=1024" class="image__asset" alt="A screen shows a workflow with login, capture ID, and update record steps. A notification says legacy system updated." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Automation" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442240964_1akg-22" class="accordion__trigger" id="show-hide1682442240964_1akg-22" aria-label="Automation"> <span class="accordion__title relative"> Automation <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442240964_1akg-22" id="rel1682442240964_1akg-22"> <div class="accordion__description"> <p>Empower your teams and power up your workflows with easy access to critical data — no matter where the data resides, even if it lives in other systems.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442240964_1akg-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?w=1024" class="image__asset" alt="Options to get customer profile and trigger recommendations are shown with a customer profile and next best action." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Single view of your customer" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442243345_1czy-33" class="accordion__trigger" id="show-hide1682442243345_1czy-33" aria-label="Single view of your customer"> <span class="accordion__title relative"> Single view of your customer <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442243345_1czy-33" id="rel1682442243345_1czy-33"> <div class="accordion__description"> <p>See every customer interaction in a chronological timeline, regardless of channel. Build a 360-degree view of every customer.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442243345_1czy-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?w=1024" class="image__asset" alt="See every customer interaction in a chronological timeline, regardless of channel. Build a 360-degree view of every customer." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1679768474324_11mj-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?w=1024" class="image__asset" alt="A screen shows a workflow with login, capture ID, and update record steps. A notification says legacy system updated." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-intelligent-workflows.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1682442240964_1akg-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?w=1024" class="image__asset" alt="Options to get customer profile and trigger recommendations are shown with a customer profile and next best action." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-2_-automation.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1682442243345_1czy-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?w=1024" class="image__asset" alt="See every customer interaction in a chronological timeline, regardless of channel. Build a 360-degree view of every customer." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-smb-single-view-of-customer.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1682442267576_14v7" data-blade-position="6" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1682442267576_14v7" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Power efficient field operations. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Scheduling and Dispatching" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1682442267531_mzz-11" class="accordion__trigger" id="show-hide1682442267531_mzz-11" aria-label="Scheduling and Dispatching"> <span class="accordion__title relative"> Scheduling and Dispatching <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442267531_mzz-11" id="rel1682442267531_mzz-11"> <div class="accordion__description"> <p>Minimize operating costs by ensuring that the right resources with the right skills and the right tools are on the best routes.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442267531_mzz-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?w=1024" class="image__asset" alt="A schedule for a field team appears organized by specialty. A map shows the fastest routes to destination." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Mobile Worker Excellence" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442267539_mqz-22" class="accordion__trigger" id="show-hide1682442267539_mqz-22" aria-label="Mobile Worker Excellence"> <span class="accordion__title relative"> Mobile Worker Excellence <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442267539_mqz-22" id="rel1682442267539_mqz-22"> <div class="accordion__description"> <p>Increase productivity and ensure service consistency by connecting your front-line workforce to the right data and tools on the field.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442267539_mqz-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?w=1024" class="image__asset" alt="A screen shows amount of service appointments, the time of a water heater appointment and field inspection." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Real-Time Assistance" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442267543_pv9-33" class="accordion__trigger" 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class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442267543_pv9-33" id="rel1682442267543_pv9-33"> <div class="accordion__description"> <p>Improve first-time fix rates by resolving issues from anywhere with live video. Connect customers and your front-line workforce with experts using augmented reality and interactive guidance.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442267543_pv9-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?w=1004" class="image__asset" alt="Drop down menu shows list of field service priorities with a step by step flowchart." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?resize=294,300 294w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?resize=768,783 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?resize=1004,1024 1004w" height="1024" width="1004"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1682442267531_mzz-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?w=1024" class="image__asset" alt="A schedule for a field team appears organized by specialty. A map shows the fastest routes to destination." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/service-feature-1_-scheduling-dispatching.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1682442267539_mqz-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?w=1024" class="image__asset" alt="A screen shows amount of service appointments, the time of a water heater appointment and field inspection." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-2_-mobile-worker.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1682442267543_pv9-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?w=1004" class="image__asset" alt="Drop down menu shows list of field service priorities with a step by step flowchart." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?resize=294,300 294w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?resize=768,783 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/service-feature-3_-real-time-assistance.png?resize=1004,1024 1004w" height="1024" width="1004"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1680284730544_187f" data-blade-position="7" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1680284730544_187f" class="relative nupfixed--blade nupfixed--link_below layout--4 nupfixed--card_productaddon" > <div class="container carousel__container background__present"> <div class="grid grid_main nupfixed nupfixed__4 nupfixed__gridFour"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Extend the power of service with these related products. </h2> </header> <div class="cards cards--carousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-extend_the_p" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel 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class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ca/products/customer-self-service/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Self-Service" href="/ca/products/customer-self-service/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1682442319795_10f9" aria-label="slide 2 of 4" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="Field Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ca/products/field-service-management/" data-link-text="Field Service" data-link-url="/ca/products/field-service-management/" data-link-type="header" target=""> Field Service </a> </h3> <div class="card__description"> <p>Streamline operations, boost profits, and increase happiness for your field team and customers.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ca/products/field-service-management/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Field Service" href="/ca/products/field-service-management/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1682442322236_sh8" aria-label="slide 3 of 4" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="Contact Center" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ca/products/contact-center/" data-link-text="Contact Center" data-link-url="/ca/products/contact-center/" data-link-type="header" target=""> Contact Center </a> </h3> <div class="card__description"> <p>Deliver service across all channels — phone, Self-Service, messaging, and chatbots — at scale.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ca/products/contact-center/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Contact Center" href="/ca/products/contact-center/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1682442324421_1eeg" aria-label="slide 4 of 4" role="group" data-module-position="4" data-module-type="card_productaddon" data-module-name="Customer Service Automation" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ca/products/customer-service-automation/" data-link-text="Customer Service Automation" data-link-url="/ca/products/customer-service-automation/" data-link-type="header" target=""> Customer Service Automation </a> </h3> <div class="card__description"> <p>Scale support and boost customer satisfaction with personalized, smart, data-driven automation.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ca/products/customer-service-automation/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Customer Service Automation" href="/ca/products/customer-service-automation/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="nupfixed_cta" data-module-name="Extend the power of service with these related products." data-module-position="5" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View all products" data-link-url="/ca/products/service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideM" aria-label="View all products: Service" href="/ca/products/service/" > View all products </a> </pbc-button> </div> </div> </div> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/04/n-up-sales-cloud-background-1.webp?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/04/n-up-sales-cloud-background-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/04/n-up-sales-cloud-background-1.webp?resize=300,92 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/04/n-up-sales-cloud-background-1.webp?resize=768,234 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/04/n-up-sales-cloud-background-1.webp?resize=1024,313 1024w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/04/n-up-sales-cloud-background-1.webp?resize=1536,469 1536w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/04/n-up-sales-cloud-background-1.webp?resize=2048,625 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1687953812514_lva" data-blade-position="8" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1687953812514_lva" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner"> <article class="grid grid_main promotion_layout--full_height" data-module-id="1687953812514_lva" data-module-name="Grow fast with Starter Suite." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 promotion_layout--full_height-image_wrapper relative promotion-image--background-circle brand_indigo-95" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/smb-grow-fast-starter.png?w=1024" class="image__asset" alt="A window shows buttons for sales, service and marketing clouds, a chart of closed opportunities and communication flow." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/smb-grow-fast-starter.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/smb-grow-fast-starter.png?resize=300,256 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/smb-grow-fast-starter.png?resize=768,654 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/smb-grow-fast-starter.png?resize=1024,872 1024w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/smb-grow-fast-starter.png?resize=1536,1308 1536w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/07/smb-grow-fast-starter.png?resize=2048,1745 2048w" height="872" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Grow fast with Starter Suite. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Start fast and grow faster with ready-to-use tools built into the world’s #1 CRM. Find more leads, win more deals, and keep customers happy all in a single, easy-to-use app.</p> </div> </header> <div class="cta_container flex flex--full_height ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Get details" data-link-url="/ca/products/salesforce-starter/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Get details: Starter Suite" href="/ca/products/salesforce-starter/" target="_self" rel="noopener" > Get details </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1680632942198_tre" data-blade-position="9" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1680632942198_tre" class="relative nupfixed--blade nupfixed--link_above layout--4 nupfixed--card_pricingedition" > <div class="container"> <div class="grid grid_main nupfixed nupfixed__4 nupfixed__gridFour"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Service for Small Business Pricing </h2> <div class="blade__description pbc-g-text-body-1-2 pbc-g-text-body-1-2-ul-checkmark-spacing"> <p>Find the right solution for your business needs.</p> </div> </header> <div class="cards cards--flex cards--flexFour"> <article class="card card__1 card__wrapper" data-module-id="1680632942161_c4d" data-module-position="1" data-module-type="card_pricingedition" data-module-name="Starter" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Starter </h3> <div class="card__description"> <p>The simple CRM suite with sales, service and email outreach for small teams.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">25</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> USD (billed monthly or annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Email Contacts and Leads </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Out-of-the-box Sales Processes </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Seamless Customer Service </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="/ca/form/signup/freetrial-service-starter/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Try for free: Starter" href="/ca/form/signup/freetrial-service-starter/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1687980268621_21p" data-module-position="2" data-module-type="card_pricingedition" data-module-name="Service Professional" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Service Professional </h3> <div class="card__description"> <p>The CRM for service.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">80</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> USD (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Case Swarming </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Computer Telephony Integration (CTI) </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Omni-Channel Case Routing </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="/ca/form/signup/freetrial-service/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Try for free: Service Professional 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class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> USD (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> AI for Customer Service </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Self-Service Help Center </li> <li class="card__list-item"> <div class="card__checkmark" 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class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Service Unlimited </h3> <div class="card__description"> <p>The CRM for service with chat and 24/7 support.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">330</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> USD (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use 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<div class="grid grid_main nup nup__1 no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1680270354893_96o" data-module-name="Demetrios Barnes" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 "> <div class="card_quote_align--right"> <div class="card_quote--background-swoosh" aria-hidden="true"> <svg width="1280" height="459" viewBox="0 0 1280 459" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2462 -979C2462 -184.814 1812.81 459 1012 459C211.187 459 -438 -184.814 -438 -979C-438 -1773.19 211.187 -2417 1012 -2417C1812.81 -2417 2462 -1773.19 2462 -979Z" fill="rgb(254, 240, 243)"/> </svg> </div> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/resources/articles/smartrent-delivers-seamless-prop-mgmt/" tabindex="-1" aria-hidden="true" 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style=" "> <a href="https://www.salesforce.com/resources/articles/smartrent-delivers-seamless-prop-mgmt/" data-link-text="Salesforce embodies that white-glove, hand-holding approach, and I think that’s extremely important for any company that’s trying to grow their business. Just having experts behind you, guiding you down those various paths, is invaluable." data-link-url="https://www.salesforce.com/resources/articles/smartrent-delivers-seamless-prop-mgmt/" data-link-type="header" target="_blank"> Salesforce embodies that white-glove, hand-holding approach, and I think that’s extremely important for any company that’s trying to grow their business. Just having experts behind you, guiding you down those various paths, is invaluable. </a> </h3> <div class="tagline_wrapper"> <div class="name"> Demetrios Barnes </div> <div class="role_company"> Co-Founder & COO, SmartRent </div> </div> </blockquote> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Read the story" data-link-url="https://www.salesforce.com/resources/articles/smartrent-delivers-seamless-prop-mgmt/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondaryWithMobileText" data-stacking="wideM" aria-label="Read the story: SmartRent" href="https://www.salesforce.com/resources/articles/smartrent-delivers-seamless-prop-mgmt/" target="_blank" rel="noopener" > Read the story <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 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150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/smb-service-playbook.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/smb-service-playbook.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2023/06/smb-service-playbook.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Playbook</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/resources/guides/small-business-service-playbook/" data-link-text="Get started with service for small business." data-link-url="https://www.salesforce.com/resources/guides/small-business-service-playbook/" data-link-type="header" target="_blank"> Get started with service for small business. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" 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id="1687789467474_atg" class="relative faq--blade" > <div class="container"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1687789467474_atg" data-module-name="Help Desk Software for Small Business FAQ" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Help Desk Software for Small Business FAQ </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1687789467474_atg" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1687789509207_30j" data-module-name="What is help desk software?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1687789467474_atg-11" class="accordion__trigger" id="accordion1687789467474_atg-11" aria-label="What is help desk software?"> <span class="accordion__title relative"> What is help desk software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1687789467474_atg-11" id="rel1687789467474_atg-11"> <div class="accordion__description"> <p>Help desk software powers the process and directs customers to where they need to go. It also allows help desk employees to methodically process and resolve service and support issues for internal or external customers through opening support tickets. It then routes and escalates those tickets as needed to help employees address customer concerns.<br><br>Salesforce offers a help desk software built for small businesses that allows you to provide answers faster and deliver smarter service across any channel with Service Cloud. With Salesforce, get smart about support by automating redundant tasks to increase agent productivity, so your teams can get back to doing what they do best — helping customers. Unify your help desk with access to a 360-degree view of customer data across service, sales, and marketing. Provide your agents with a complete view of the customer so they can provide faster and more personalized support. Tailor your Service Cloud experience to meet the needs of your team. Configure your own workflows and customize consoles with the ease of drag and drop. Even connect with outside systems, such as Mailchimp, Dropbox, GetFeedback, and more. Access thousands of plug-and-play apps from the Salesforce AppExchange.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1687789467620_akd" data-module-name="How to choose a help desk software for a small business?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1687789467474_atg-12" class="accordion__trigger" id="accordion1687789467474_atg-12" aria-label="How to choose a help desk software for a small business?"> <span class="accordion__title relative"> How to choose a help desk software for a small business? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1687789467474_atg-12" id="rel1687789467474_atg-12"> <div class="accordion__description"> <p>When choosing a help desk software for a small business, consider factors such as ease of use, ticket management capabilities, integration options, scalability, and pricing. Look for a user-friendly solution that allows for efficient customer support, streamlined issue resolution, and effective collaboration between team members. Service Cloud offers a comprehensive help desk software that enables small businesses to deliver exceptional customer service, manage support tickets, and optimize their support operations.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1687789525310_bkh" data-module-name="How can Service Cloud help my business increase loyalty, retention, and customer satisfaction?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1687789467474_atg-13" class="accordion__trigger" id="accordion1687789467474_atg-13" aria-label="How can Service Cloud help my business increase loyalty, retention, and customer satisfaction?"> <span class="accordion__title relative"> How can Service Cloud help my business increase loyalty, retention, and customer satisfaction? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1687789467474_atg-13" id="rel1687789467474_atg-13"> <div class="accordion__description"> <p>When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1687789543123_13tm" data-module-name="How does Service Cloud increase agent productivity?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1687789467474_atg-14" class="accordion__trigger" id="accordion1687789467474_atg-14" aria-label="How does Service Cloud increase agent productivity?"> <span class="accordion__title relative"> How does Service Cloud increase agent productivity? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1687789467474_atg-14" id="rel1687789467474_atg-14"> <div class="accordion__description"> <p>The Salesforce Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.<br><br>Insights about customer service issues can be shared and added to a knowledge base so that agents can help customers even faster. In addition to shortening case resolution time, this kind of connected service also makes agents happier. It all comes down to giving them the tools to do more for customers — which in turn drives customer loyalty and referrals.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1687789558894_lj3" data-module-name="What is a self-service community and how can it help my business?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1687789467474_atg-15" class="accordion__trigger" id="accordion1687789467474_atg-15" aria-label="What is a self-service community and how can it help my business?"> <span class="accordion__title relative"> What is a self-service community and how can it help my business? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1687789467474_atg-15" id="rel1687789467474_atg-15"> <div class="accordion__description"> <p>A self-service community is a customer portal that allows you to help customers help themselves. Delivering self-service means showcasing your knowledge base and offering case management to customers, so they can get answers to their questions anytime, on any device, from community content or peers. This allows your agents to focus on solving the most complex issues. And you can even create an internal self-service community for your employees to collaborate around content and business processes. <br><br>With Service Cloud and Community Cloud, you can deliver a self-service community or customer portal that is an extension of your brand, while enabling agents to jump on the case when needed, so no question goes unanswered. Extend your support via a fully branded experience where customers — and employees — can tap into articles and discussions, and ask questions of other community members or agents with Service Cloud and Community Cloud.</p> </div> </section> </div> <div class="accordion__item accordion__item-6 " data-module-id="1687789574059_p56" data-module-name="What reports and dashboards are available in Service Cloud?" data-module-position="6" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1687789467474_atg-16" class="accordion__trigger" id="accordion1687789467474_atg-16" aria-label="What reports and dashboards are available in Service Cloud?"> <span class="accordion__title relative"> What reports and dashboards are available in Service Cloud? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1687789467474_atg-16" id="rel1687789467474_atg-16"> <div class="accordion__description"> <p>With Salesforce’s customizable reports and dashboards, you can monitor your service metrics and track key performance indicators that are important to your business, whether it’s the customer satisfaction score or average handle time. Dashboards provide high-level visibility at a glance, and customizable reports let you drill down for detailed information on the performance of your customer engagement center, call center, or help desk. Creating your own reports and dashboards is a snap; there’s no need to wait for overloaded IT resources.</p> </div> </section> </div> <div class="accordion__item accordion__item-7 " data-module-id="1687789666953_ld3" data-module-name="What field service or mobile workforce solutions does Service Cloud provide?" data-module-position="7" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1687789467474_atg-17" class="accordion__trigger" id="accordion1687789467474_atg-17" aria-label="What field service or mobile workforce solutions does Service Cloud provide?"> <span class="accordion__title relative"> What field service or mobile workforce solutions does Service Cloud provide? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1687789467474_atg-17" id="rel1687789467474_atg-17"> <div class="accordion__description"> <p>Field Service is our field service management solution built on Service Cloud that provides your business with the essential tools to deliver a faster, smarter, and connected customer experience from the contact center to the field. Field Service Lightning lets your business create and track work orders, manage assets, schedule work intelligently, view and manage jobs in real time, and access and update information from any mobile device. With Field Service Lightning, you can transform the connected customer experience and equip your agents, dispatchers, and mobile employees with the tools they need to deliver powerful customer service anytime and anywhere.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> </section> </div> </main> <hgf-footer home-href=ca origin=https://wp.sfdcdigital.com/en-ca/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:18339962064" aria-label="Contact, By phone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/F2/RzVw1HRRdY"> <script src="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/Cl/siUARwIkQo" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

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