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Specialties | Primary Complex Care | Phoenix Children's
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Our attending physicians closely supervise all parts of your child's care. Our group’s philosophy is to use a medical home model, which is healthcare that is easy to access, focused around your family and respects your cultural needs. Primary & Complex Care provides comprehensive primary and specialty care to pediatric patients. 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Our group’s philosophy is to use a medical home model, which is healthcare that is easy to access, focused around your family and respects your cultural needs. Primary \u0026 Complex Care provides comprehensive primary and specialty care to pediatric patients. 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type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse---main-nav--2" aria-expanded="false" aria-controls="accordion-collapse---main-nav--2"></button> <a href="/specialties-conditions">Specialties & Conditions</a> </div> <div id="accordion-collapse---main-nav--2" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <a href="/specialties-conditions?field_care_type_target_id=1" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Specialties & Conditions" data-drupal-link-query="{"field_care_type_target_id":"1"}" data-drupal-link-system-path="specialties-conditions">Specialties</a> </div> <div class="accordion-item"> <a href="/specialties-conditions?field_care_type_target_id=2" class="data-gtm-hamburgerNav 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<span>Share</span> </div> </div> </div> <div class="accordion container" id="accordion-explore-section---menu-explore"> <div class="accordion-item opened"> <div class="accordion-header" id="accordion-heading-explore-section---menu-explore"> <button class="accordion-button " type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-explore-section---menu-explore" aria-expanded="true" aria-controls="accordion-collapse-explore-section---menu-explore"> Explore this Section </button> </div> <div id="accordion-collapse-explore-section---menu-explore" class="accordion-collapse collapse show" aria-labelledby="accordion-heading-explore-section---menu-explore" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default"> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 3;"> <a href="/specialties-conditions/primary-complex-care/meet-your-team" class="data-gtm-exploreNav list-group-item list-group-item-action col" data-drupal-link-system-path="node/7521">Meet Your Team</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <main role="main" class="main-container"> <a id="main-content" tabindex="-1"></a> <div class="layout-content"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-phoenix-default-mainpagecontent" class="block block-system block-system-main-block"> <article about="/specialties-conditions/primary-complex-care" class="node node--type-care-detail node--view-mode-full"> <div class="node__content"> <div class="section container-fluid layout"><div ><div class="margin-remove-bottom block in-page-cta_container"><div class="in-page-cta data-gtm-ctaNav"><div id="block-schedule-appt" class="in-page-cta--link"><div class="field field--type-link field--label-hidden field__item"><a href="https://phoenixchildrens.org/request-appointment" target="_blank">Schedule an Appointment</a></div></div><div id="block-refer-patient" class="in-page-cta--link"><div class="field field--type-link field--label-hidden field__item"><a href="/healthcare-professionals/patient-referrals">Refer a Patient</a></div></div><div id="block-cta-phone" class="in-page-cta--link"><div class="icon-phone field field--type-telephone field--label-hidden field__item"><a href="tel:+1-602-933-0945">(602) 933-0945</a></div></div></div></div></div></div><div class="padding-remove-bottom section container-fluid layout"><div ><div class="margin-remove-top block block-layout-builder block-field-blocknodecare-detailbody"><div class="page--body clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"><div><div><div><p>We are a team of board certified pediatricians, adolescent medicine physicians and resident doctors. Our attending physicians closely supervise all parts of your child's care. Our group’s philosophy is to use a medical home model, which is healthcare that is easy to access, focused around your family and respects your cultural needs. </p></div></div></div><p><span>Primary & Complex Care provides comprehensive primary and specialty care to pediatric patients. We strive to provide high quality, evidence based, and family-centered care.</span></p><p><span>During your clinic visit, you will meet one or more members of our team, which includes Board Certified Physicians, Resident Physicians, Medical Students, Registered Nurses, and Medical Assistants.</span></p></div></div></div></div><div class="padding-remove-top section container-fluid layout"><div ><div class="margin-remove-bottom margin-remove-top block block-paragraph-blocks block-paragraph-fieldnodefield-widgets4care-detail"><div class="half-width-spotlight paragraph paragraph--type--zen-widget-half-w-spot-carousel paragraph--view-mode--zen-widget-left-aligned"><div class="swiper swiper-container--spotlight" id="full-feature-5605"><div class="swiper-wrapper"><div class="half-width-spotlight-item swiper-slide paragraph paragraph--type--zen-widget-half-width-spotlight paragraph--view-mode--default default"><div class="half-width-spotlight-item__left"><figure><img loading="lazy" src="/sites/default/files/styles/half_spotlight/public/2024-02/gettyimages-1061308022-no-bandaid.jpg?h=83e2c55e&itok=RdNJrj0x" width="800" height="600" alt="Boy making a muscle" typeof="foaf:Image" class="image-style-half-spotlight" /></figure></div><div class="half-width-spotlight-item__right"><h2 class="pacific-blue clearfix text-formatted field field--type-text field--label-hidden field__item"> Services We Provide </h2><div class="half-width-spotlight-item__body clearfix text-formatted field field--type-text-long field--label-hidden field__item"><ul><li><span>Well Child Care</span><ul><li><span>Check Ups</span></li><li><span>Immunizations</span></li><li><span>Vision and Hearing Screening</span></li><li><span>Developmental Screening</span></li></ul></li><li><span>Sick Visits</span><ul><li><span>Same Day Appointments Available</span></li></ul></li><li><span>Adolescent Medicine Clinic</span></li><li><span>Management of Chronic Illnesses and Children with Special Healthcare Needs</span></li><li><span>Medication Management</span></li><li><span>Radiology/Laboratory Testing</span></li><li><span>Referral Services</span></li></ul></div><div class="pagination-spacer"></div></div></div></div><!-- carousel controls --><div class="carousel-controls"><div class="carousel-controls-container"><button class="btn btn--primary carousel-controls-prev"><span class="icon-chevron-left"></span><span class="sr-only">Previous</span></button><button class="btn btn--primary carousel-controls-next"><span class="icon-chevron-right"></span><span class="sr-only">Next</span></button></div><div class="carousel-pagination"></div></div></div></div></div><div class="margin-remove-top block block-paragraph-blocks block-paragraph-fieldnodefield-widgets1care-detail"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default body-content--title-center"><h2 class="body-content-title pacific-blue field field--type-string field--label-hidden field__item"> About Us </h2><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><div><p>Primary & Complex Care provides compassionate and collaborative care for patients in a comprehensive, family-centered medical home while inspiring excellence in the next generation of physicians.</p><p>Phoenix Children’s is home to the only pediatric training program in the Valley. Many of our graduates have become leaders in the community and across the country. When you visit us, you will meet a medical student or resident physician at the start of your visit. We are recognized as the standard for excellence and innovation in pediatric healthcare and the development of future physician leaders.</p><p>With all of that said, you are the most important part of your child’s healthcare team. We want you to feel welcome and be involved in all parts of your child’s care. Our doctors and clinical staff will help address your concerns and connect you to information and resources.</p></div></div></div></div><div class="block block-paragraph-blocks block-paragraph-fieldnodefield-widgets2care-detail"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default body-content--title-center"><h2 class="body-content-title pacific-blue field field--type-string field--label-hidden field__item"> Prepare For Your Visit </h2><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><div><ul><li><span>Write down questions for your provider and bring a pen/paper to take notes.</span></li><li><span>Bring a complete list of medications, including any over the counter medications. </span></li><li><span>Bring a copy of your child’s shot record.</span></li><li><span>Bring a copy of any recent hospital, emergency room, or urgent care visits.</span></li><li><span>Bring contact information for any other providers your child has seen.</span></li><li><span>Bring any Durable Medical Equipment requests, medication refill needs, and referral requests.</span></li></ul></div></div></div></div><div class="block block-paragraph-blocks block-paragraph-fieldnodefield-widgets3care-detail"><div class="widget__container paragraph paragraph--type--zen-widget-accordion-group paragraph--view-mode--default"><div class="widget__header"><h2 class="widget__container paragraph paragraph--type--zen-widget-accordion-group paragraph--view-mode--default accordion--title-center"> Frequently Asked Questions </h2><p><span>To ensure that your child receives the best care from our team and that you understand what to expect as you visit our Clinic, please review the following frequently asked questions.</span></p></div><div class="accordion" id="accordion-3233"><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-3224"><button data-faqTopic="Frequently Asked Questions" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-3224" aria-expanded="false" aria-controls="accordion-collapse-3224"> If I need to contact the office with a question, when is the best time? </button></h2><div id="accordion-collapse-3224" class="accordion-collapse collapse" aria-labelledby="accordion-heading-3224" data-bs-parent="#accordion-3233"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><ul><li><span>Monday through Friday from 8 am-5 pm. Phone calls are answered according to medical urgency.</span></li><li><span>You can sign up for Patient Portal and send a message electronically. If you need to register for a Patient Portal, please contact us at </span><span lang="EN" xml:lang="EN" xml:lang="EN">(602) 933-1490 to receive an invitation via email.</span></li><li><span>If calling the after hours nurse triage line, you may leave a message (option #3) or if urgent, you may remain on the line to reach Valley Pediatric Triage.</span></li></ul></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-3226"><button data-faqTopic="Frequently Asked Questions" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-3226" aria-expanded="false" aria-controls="accordion-collapse-3226"> My child had labs drawn today. When will we get the results? </button></h2><div id="accordion-collapse-3226" class="accordion-collapse collapse" aria-labelledby="accordion-heading-3226" data-bs-parent="#accordion-3233"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><ul><li><span>Lab results can take from <strong>1 day to 2 weeks</strong> to reach our office. </span></li><li><span>The provider who ordered the labs will review the results and make a plan of care, if necessary.</span></li><li><span>Some lab results may be available on Patient Portal.</span></li></ul></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-3228"><button data-faqTopic="Frequently Asked Questions" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-3228" aria-expanded="false" aria-controls="accordion-collapse-3228"> The doctor ordered a radiology exam today. When will this get done? </button></h2><div id="accordion-collapse-3228" class="accordion-collapse collapse" aria-labelledby="accordion-heading-3228" data-bs-parent="#accordion-3233"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><ul><li><span>Urgent radiology exams may be performed the same day as your clinic visit. Non-urgent testing will be authorized by your insurance prior to being scheduled (<strong>Note:</strong> This can take up to 14 days).</span></li><li><span>Please call PCH Radiology scheduling (602-933-1215) if they have not called you after 2 weeks. </span></li></ul></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-3230"><button data-faqTopic="Frequently Asked Questions" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-3230" aria-expanded="false" aria-controls="accordion-collapse-3230"> How do I schedule my child’s follow up clinic visit? </button></h2><div id="accordion-collapse-3230" class="accordion-collapse collapse" aria-labelledby="accordion-heading-3230" data-bs-parent="#accordion-3233"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><ul><li><span>Your physician will give you an End of Visit summary that states when your next appointment is needed.</span></li><li><span>If you would like to call yourself to schedule an appointment, please call our clinic at (602) 933-0945 and choose option #2 for “Scheduling”. </span></li><li><span>If you need to reschedule a missed appointment, please call ASAP as our appointment slots fill up quickly.</span></li></ul></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-3232"><button data-faqTopic="Frequently Asked Questions" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-3232" aria-expanded="false" aria-controls="accordion-collapse-3232"> What do I do if my child’s prescription needs to be refilled or I run out of medication? </button></h2><div id="accordion-collapse-3232" class="accordion-collapse collapse" aria-labelledby="accordion-heading-3232" data-bs-parent="#accordion-3233"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><ul><li><span>Call your Pharmacy. Your Pharmacy will know if you have refills and can guide you through the process. </span></li><li><span>Call at least one week before your medication is needed to ensure your medication refill arrives on time. </span></li><li><span>Please <strong>allow 2-3 working days</strong> for expired refills to be sent from our office to your Pharmacy. In some cases, insurance authorization may take longer before medications will be approved and filled.</span></li><li><span>If your child has <strong>missed their last appointment</strong>, a clinic visit may be required before a prescription refill can be authorized.</span></li></ul></div></div></div></div></div></div></div></div><div class="block block-paragraph-blocks block-paragraph-fieldnodefield-widgets5care-detail"><div class="card-group__container widget__container location-feed paragraph paragraph--type--location-feed paragraph--view-mode--carousel-card"><div class="widget__header text-center"><h2 class="pacific-blue clearfix text-formatted field field--type-text field--label-hidden field__item"> Locations </h2><div class="widget__header-body"></div></div><div class="swiper swiper-container--location-feed"><div class="swiper-wrapper"><div about="/locations/Phoenix/1919-E-Thomas-Rd" class="card swiper-slide card--location"><div class="paragraph paragraph--zen-widget-short-hero paragraph--view-mode--carousel-card hero__w-image"><figure class="field field--type-entity-reference field--label-hidden field__item"><img loading="lazy" src="/sites/default/files/styles/card_image/public/2024-05/phoenix-childrens-hospital-thomas-campus.jpg?h=2f3536f8&itok=wHf7KHus" alt="Phoenix Children's Hospital - Thomas Campus" typeof="foaf:Image" class="image-style-card-image card-img-top" /></figure></div><div class="card-body d-flex flex-column "><h2 class="card-title"><a href="/locations/Phoenix/1919-E-Thomas-Rd">Phoenix Children's Hospital - Thomas Campus</a></h2><div class="field field--type-address field--label-hidden field__item"><p class="address" translate="no"> 1919 E. 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