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nav-item nav-item-5693"><a href="https://www.grayline.com/contact-us/" class="dropdown-item active">Contact & FAQs</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page nav-item nav-item-5692"><a href="https://www.grayline.com/contact-local-offices/" class="dropdown-item ">Contact Local Offices</a></li> </ul> </li> </ul> </div> </nav> <section class="breadcrumb mb-0 bg-light"><div class="container py-2 mt-2 small" id="breadcrumbs"><span><span><a href="https://www.grayline.com/">Home</a></span> > <span class="breadcrumb_last" aria-current="page">Contact & FAQs</span></span></div></section> <section class="faqs pb-5"> <div class="container"> <p></p> <h1>Contact Gray Line</h1> <p> We鈥檙e here to help! Contact your local Gray Line service provider or a member of our global service team today. </p> <h3> FAQs <small class="text-muted">Frequently Asked Questions</small> </h3> <div class="accordion mt-3" id="accordionFaq"> <div class="accordion-item"> <h2 class="accordion-header" id="heading1"> <button class="accordion-button " type="button" data-bs-toggle="collapse" data-bs-target="#collapse1" aria-expanded="true" aria-controls="collapse1"> Why should I choose Gray Line? </button> </h2> <div id="collapse1" class="accordion-collapse collapse show" aria-labelledby="heading1" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>With over 100 years of experience under its belt, Gray Line encompasses a tight-knit, ever growing group of entrepreneurs, colleagues and friends that have each made it their livelihood to create one of a kind travel experiences. Operating under one name and the world-famous, blue diamond brand, Gray Line serves over 700 locations on six continents. By choosing Gray Line you ensure that you have the best of the best at your service.</p> <p>Also, when you buy your tour, transfer or activity from us, you are dealing direct. We have offices and agents on the ground in the destination you’re traveling to. We are at your disposal should you have any questions or need to make a change. And, with the power of the worldwide Gray Line organization behind you, you have our world-famous customer service guarantee that you’ll either have a great experience or we’ll make it right.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading2"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse2" aria-expanded="false" aria-controls="collapse2"> Why should I pre-purchase my tickets? </button> </h2> <div id="collapse2" class="accordion-collapse collapse " aria-labelledby="heading2" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>We recommend that you buy your tickets in advance to ensure tour availability and the best rate for your trip. As a traveler you have a lot to worry about, so go ahead and have the peace of mind that your sightseeing adventures are booked and ready for your arrival.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading3"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse3" aria-expanded="false" aria-controls="collapse3"> How will I receive my tickets? </button> </h2> <div id="collapse3" class="accordion-collapse collapse " aria-labelledby="heading3" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>Your tickets are purchased and your voucher is printed. All set, right? Not quite! In order to make absolutely sure you are set for travel, please re-confirm your tour with our local expert at your destination of choice at least 24 to 72-hours in advance of your trip via email or telephone. This is a quick verification of your travel details and a great time to arrange any hotel pickups or extra perks you would like included in your excursion. The contact information for our local expert will be listed on your trip voucher received at the time of booking.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading4"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse4" aria-expanded="false" aria-controls="collapse4"> How do I confirm my booking? </button> </h2> <div id="collapse4" class="accordion-collapse collapse " aria-labelledby="heading4" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>Your tickets are purchased and your voucher is printed. All set, right? Not quite! In order to make absolutely sure you are set for travel, please re-confirm your tour with our local expert at your destination of choice at least 24 to 72-hours in advance of your trip via email or telephone. This is a quick verification of your travel details and a great time to arrange any hotel pickups or extra perks you would like included in your excursion. The contact information for our local expert will be listed on your trip voucher received at the time of booking.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading5"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse5" aria-expanded="false" aria-controls="collapse5"> How do I make a change to my booking? </button> </h2> <div id="collapse5" class="accordion-collapse collapse " aria-labelledby="heading5" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>We鈥檙e more than happy to accommodate you on a different date, or at a different time as long as we have the availability. To make a change, please contact the local Gray Line office in your destination city. Contact information can be found on your electronic voucher. Please note that there are several tours that once booked, cannot be amended. For example, tours that include a hotel stay or rail tickets. Text on the tour page will indicate if the date and time cannot be changed once booked.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading6"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse6" aria-expanded="false" aria-controls="collapse6"> What is Gray Line鈥檚 cancellation policy? </button> </h2> <div id="collapse6" class="accordion-collapse collapse " aria-labelledby="heading6" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>Most tours and services offered on www.grayline.com are fully refundable when canceled up to 24 hours prior to departure under Gray Line鈥檚 Free Cancellation Policy. Free Cancellation is noted on all applicable services with a duration of one day or less. Specific cancellation and refund policies are noted on all other services in the description details. Email <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="80e9eee6efc0e7f2e1f9ece9eee5aee3efed">[email protected]</a> to cancel your grayline.com reservation and we will gladly consider your request.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading7"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse7" aria-expanded="false" aria-controls="collapse7"> What is Gray Line's rebooking policy? </button> </h2> <div id="collapse7" class="accordion-collapse collapse " aria-labelledby="heading7" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>Similar to the cancellation policy, most tours and services offered on grayline.com can be easily rebooked for a future date with no fee up to 24 hours prior to departure under the Easy Cancellation Policy. Specific policies are noted on all other services that don’t fall under the Easy Cancellation Policy in the description details. Email <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="9cf5f2faf3dcfbeefde5f0f5f2f9b2fff3f1">[email protected]</a> to rebook your grayline.com reservation and our dedicated team will help you find a time that works for you.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading8"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse8" aria-expanded="false" aria-controls="collapse8"> I keep getting the error message 'AVS Mismatch'. My address is correct, so how do I get my payment to go through? </button> </h2> <div id="collapse8" class="accordion-collapse collapse " aria-labelledby="heading8" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>For security purposes our website is very strict in accepting payment information. Please ensure that your name and address are entered exactly as shown on your credit card鈥檚 billing statement, including any punctuation or abbreviations. Though you may enter your address near perfect from memory, these tiny changes make a large impact on our system accepting your payment.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading9"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse9" aria-expanded="false" aria-controls="collapse9"> Do you offer group discounts? </button> </h2> <div id="collapse9" class="accordion-collapse collapse " aria-labelledby="heading9" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>If you are inquiring about tickets from parties of 11 or more guests, please contact the local office in your destination to inquire about group rates. These discounts and their availability will vary by location and are not guaranteed, but we are always happy to help with your party鈥檚 excursions!</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading10"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse10" aria-expanded="false" aria-controls="collapse10"> Can you please confirm that we get to cuddle a koala on the Daintree Wilderness Day Trip? </button> </h2> <div id="collapse10" class="accordion-collapse collapse " aria-labelledby="heading10" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>Yes, you indeed get to cuddle a koala.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading11"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse11" aria-expanded="false" aria-controls="collapse11"> Do I have to present a printed copy of my voucher or can I just show it from my smart phone? </button> </h2> <div id="collapse11" class="accordion-collapse collapse " aria-labelledby="heading11" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>We recognize the importance that technology plays in our daily lives and are working towards an e-ticketing system, but for now you must print your voucher out and redeem this at the time of your tour for your tickets.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading12"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse12" aria-expanded="false" aria-controls="collapse12"> What if I am at a hotel and don't have access to a printer? </button> </h2> <div id="collapse12" class="accordion-collapse collapse " aria-labelledby="heading12" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>Please check with the front desk of your hotel to inquire about printer capabilities. Many hotels have business centers with computer and printer access or are able to print for you.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading13"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse13" aria-expanded="false" aria-controls="collapse13"> I will be traveling and cannot contact the local office when I am supposed to re-confirm my tour. How do I go about doing this? </button> </h2> <div id="collapse13" class="accordion-collapse collapse " aria-labelledby="heading13" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>Busy getting where you鈥檙e going? No worries! We understand your travels can be demanding and therefore we recommend a general time frame to contact the local office to verify your tour. If you are tied up in transit or cannot access a phone 24 to 72-hours prior to your trip, as indicated on your voucher, please call or email our local office at your destination prior to this window to confirm your arrangements and ensure you are all set to explore upon your arrival.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading14"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse14" aria-expanded="false" aria-controls="collapse14"> What is a 'Valid SID card'? </button> </h2> <div id="collapse14" class="accordion-collapse collapse " aria-labelledby="heading14" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>A ‘Valid SID card’ refers to a Student Identification Card. This may be necessary for some tours that offer discounted rates for Students and Seniors. If a tour has special rates for Students or Seniors it will indicate this at a special price on the product page and to verify your eligibility please have a valid Student Identification Card (students) or a valid form of identification (seniors) with you when you redeem your Gray Line voucher.</p> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="heading15"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse15" aria-expanded="false" aria-controls="collapse15"> When I enter my payment details the screen simply refreshes with a blank payment form or states 'Authorization Error'. Did my payment go through and have I booked my tour? </button> </h2> <div id="collapse15" class="accordion-collapse collapse " aria-labelledby="heading15" data-bs-parent="#accordionFaq"> <div class="accordion-body"> <p>If you have not been directed to a screen that states “Your booking was a success”, you have not completed your transaction and have encountered an authorization error. An authorization error occurs when your bank is blocking the charges from our website. As a result we cannot successfully process your credit card to complete the transaction. In order to remedy this, please contact your card issuing bank and let them know that the charges from Gray Line grayline.com or Palisis Marketpay, our payment processor, are legitimate and to clear them. Then revisit our site to try your purchase again.</p> </div> </div> </div> </div> </div> </section> <section class="page-content pt-1 pb-5"> <div class="container"> <div class="row"> <div class="col-lg-12 col-md-12"> <article class="main-content"> <h3 id="h-contact-global-support" class="wp-block-heading">Contact Global Support</h3> <p>Available Mon-Fri 9am-5pm (MDT)</p> <h4 id="h-toll-free" class="wp-block-heading"><strong>Toll Free</strong></h4> <p>1-800-472-9546</p> <h4 id="h-international-direct" class="wp-block-heading"><strong>International/Direct</strong></h4> <p>+1-303-539-8502</p> <h4 id="h-email" class="wp-block-heading"><strong>Email</strong></h4> <p><a href="/cdn-cgi/l/email-protection#1871767e77587f6a79617471767d367b7775"><span class="__cf_email__" data-cfemail="670e090108270015061e0b0e09024904080a">[email protected]</span></a></p> <h4 id="h-address" class="wp-block-heading"><strong>Address</strong></h4> <p>1541 N. Marion St, P.O. Box #18267,</p> <p>Denver, CO 80218, USA</p> <p> </p> <h3 id="h-contact-a-local-office" class="wp-block-heading">Contact a Local Office</h3> <p>To confirm reservations, change dates, request refunds or ask questions to your local Gray Line service provider.</p> <p><a href="https://www.grayline.com/contact-local-offices/">CLICK HERE聽</a>for a list of local office contacts.</p> </article> </div> </div> </div> </section>  <footer class="sub-footer py-md-5 bg-primary">   <div class="container"> <div class="row"> <div class="col-12 col-lg-3 order-last order-lg-first"> <a class="navbar-brand d-none d-md-block" href="https://www.grayline.com/"> <img src="https://www.grayline.com/wp-content/themes/graylinebootstrap/img/gray-line-logo.svg" alt="Gray Line Worldwide Logo"> </a> <p class="mt-3"> Gray Line Corporation<br>Sightseeing Everywhere </p> <div class="row small align-items-center"> <div class="col-auto"> <a target="_blank" href="https://www.palisis.com">Made with 鉂わ笍 in</a> </div> <div class="col-auto fs-3 mt-0 mx-0 px-0"> <a target="_blank" href="https://www.palisis.com">馃嚭馃嚫馃嚚馃嚟馃嚞馃嚙馃嚠馃嚦</a> </div> </div> <p class="mt-3"> <span class="small">1541 N. 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