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Troubleshooting Tip: IPsec VPNs tunnels - Fortinet Community
<!DOCTYPE html><html prefix="og: http://ogp.me/ns#" dir="ltr" lang="en" class="no-js"> <head> <title> Troubleshooting Tip: IPsec VPNs tunnels - Fortinet Community </title> <!-- Google tag (gtag.js) --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-2NBB43M8W6"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-2NBB43M8W6'); </script> <title>IPsec VPNs tunnels - Fortinet Community</title> <meta content="techniques on how to identify, debug and troubleshoot issues with IPsec VPN tunnels. Scope FortiGate. Solution Identification. 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As the first action..." name="description"/><meta content="width=device-width, initial-scale=1.0, user-scalable=yes" name="viewport"/><meta content="2024-11-21T06:19:47+01:00" itemprop="dateModified"/><meta content="text/html; charset=UTF-8" http-equiv="Content-Type"/><link href="https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-IPsec-VPNs-tunnels/ta-p/195955" rel="canonical"/> <meta content="https://community.fortinet.com/t5/user/viewprofilepage/user-id/43943" property="article:author"/><meta content="article" property="og:type"/><meta content="https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-IPsec-VPNs-tunnels/ta-p/195955" property="og:url"/><meta content="IPsec" property="article:tag"/><meta content="FortiGate v6.2" property="article:tag"/><meta content="FortiGate v7.0" property="article:tag"/><meta content="FortiGate v6.0" property="article:tag"/><meta content="FortiGate v5.6" property="article:tag"/><meta content="FortiGate v7.4" property="article:tag"/><meta content="FortiGate v7.2" property="article:tag"/><meta content="FortiGate" property="article:section"/><meta content="Description This article describes techniques on how to identify, debug and troubleshoot issues with IPsec VPN tunnels. 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<span class="local-time">06:03 AM</span> </span> </span> <span><span>Edited on</span> <span class="DateTime lia-message-edited-on lia-component-common-widget-date"> <span class="local-date">11-20-2024</span> <span class="local-time">09:19 PM</span> </span> </span><span><span class="edit_by">By </span> <span class="UserName lia-user-name lia-user-rank-Community-Manager lia-component-common-widget-user-name"> <img class="lia-user-rank-icon lia-user-rank-icon-left" title="Community Manager" alt="Community Manager" id="display_28b5d706f9e7cb" src="/i/rank_icons/admin.gif"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#6B7177" target="_self" aria-label="View Profile of Anthony_E" itemprop="url" id="link_28b5d706f9e7cb" href="https://community.fortinet.com/t5/user/viewprofilepage/user-id/5"><span class="login-bold">Anthony_E</span></a> </span> </span> </p> <div class="custom-tkbArticle-id"> <span> <span>Article Id</span> <span class="tkbArticle-id">195955</span> </span> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-06 lia-quilt-column-right lia-quilt-column-message-header-main-right lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-message-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-subject lia-component-message-view-widget-subject"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h1 itemprop="name" class="message-subject"> <span class="lia-message-unread lia-message-unread-windows"> <a class="page-link lia-link-navigation lia-custom-event" id="link_5" href="/t5/FortiGate/Troubleshooting-Tip-IPsec-VPNs-tunnels/ta-p/195955"> Troubleshooting Tip: IPsec VPNs tunnels </a> </span> </h1> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_4"></span> <span class="lia-img-message-has-image lia-fa-message lia-fa-has lia-fa-image lia-fa" title="Contains an image" alt="Message contains an image" aria-label="Contains an image" role="img" id="display_5"></span> </div> </div> </div> <div class="lia-message-body-wrapper lia-component-message-view-widget-body"> <div itemprop="text" id="bodyDisplay" class="lia-message-body"> <div class="lia-message-body-content"> <P><STRONG>Description</STRONG></P> <P><BR />This article describes techniques on how to identify, debug and troubleshoot issues with IPsec VPN tunnels.</P> <P> </P> <P><STRONG>Scope</STRONG></P> <P><BR />FortiGate.</P> <P><BR /><STRONG>Solution</STRONG></P> <P> </P> <OL> <LI><STRONG>Identification</STRONG>.</LI> </OL> <P>As the first action, check the reachability of the destination according to the routing table with the following command:</P> <P class="lia-indent-padding-left-30px"> </P> <P class="lia-indent-padding-left-30px"><STRONG><FONT face="courier new, courier">get router info routing-table detail <destination-IP></FONT></STRONG></P> <P class="lia-indent-padding-left-30px"> </P> <P>If the destination is reachable by multiple tunnels, isolate the problematic tunnel:</P> <P> </P> <P>Enter the VDOM (if applicable) where the VPN is configured and type the command:</P> <P> </P> <P class="lia-indent-padding-left-30px"><STRONG><FONT face="courier new,courier">get vpn ipsec tunnel summary</FONT></STRONG><BR /><FONT face="courier new,courier">'to10.174.0.182' 10.174.0.182:0 selectors(total,up): 1/1 rx(pkt,err): 1921/0 tx(pkt,err): 69/2</FONT><BR /><FONT face="courier new,courier">'to10.189.0.182' 10.189.0.182:0 <U>selectors(total,up): 1/0</U> rx(pkt,err): 0/0 tx(pkt,err): 0/0</FONT></P> <P> </P> <P>On the particular output, two VPN tunnels, to10.174.0.182 & to10.189.0.182 are visible. The second VPN tunnel on the list has its selectors in a down state so the focus will be on that tunnel.<BR /><BR /></P> <OL start="2"> <LI><STRONG>Phase 1 checks</STRONG>. After the problematic tunnel has been identified, it will be possible to understand the status of Phase 1. To do so, type the below command:</LI> </OL> <P> </P> <P class="lia-indent-padding-left-60px"><STRONG><FONT face="courier new,courier">diagnose vpn ike gateway list name to10.189.0.182</FONT></STRONG></P> <P class="lia-indent-padding-left-60px"><FONT face="courier new,courier">vd: root/0</FONT><BR /><FONT face="courier new,courier">name: to10.189.0.182</FONT><BR /><FONT face="courier new,courier">version: 1</FONT><BR /><FONT face="courier new,courier">interface: port9 10</FONT><BR /><FONT face="courier new,courier">addr: 10.189.0.31:500 -> 10.189.0.182:500</FONT><BR /><FONT face="courier new,courier">created: 15s ago</FONT><BR /><FONT face="courier new,courier">IKE SA: created 1/1</FONT><BR /><FONT face="courier new,courier">IPsec SA: created 0/0</FONT><BR /><BR /><FONT face="courier new,courier"> id/spi: 19576 a83334b3c66f871b/0000000000000000</FONT><BR /><FONT face="courier new,courier"> direction: responder</FONT><BR /><FONT face="courier new,courier"> status: connecting, state 3, started 15s ago</FONT></P> <P> </P> <P>The important field from this particular command is status. The status field has a discrete output that can be connected or established.</P> <P> </P> <OL> <LI><FONT face="courier new,courier">Established</FONT> means Phase 1 is up and running.</LI> <LI><FONT face="courier new,courier">Connecting</FONT> means Phase 1 is down.</LI> </OL> <P> </P> <P>If Phase 1 is down, additional checks must be performed to identify the reason.</P> <P> </P> <UL> <LI>Ensure bidirectional connectivity between the VPN gateways (typically, this is the IP address on the WAN interface).</LI> </UL> <P>Try to traceroute (or ping) towards the VPN peer, in this example, use the commands:</P> <P> </P> <P class="lia-indent-padding-left-30px"><STRONG><FONT face="courier new,courier">execute traceroute-options source 10.189.0.31</FONT></STRONG></P> <P class="lia-indent-padding-left-30px"><STRONG><FONT face="courier new,courier">execute traceroute 10.189.0.182</FONT></STRONG></P> <P> </P> <UL> <LI>Confirm that IKE traffic for port 500 or 4500 is not blocked somewhere along the path.</LI> </UL> <P>To do so, perform a packet sniffer:</P> <P> </P> <P class="lia-indent-padding-left-30px"><STRONG><FONT face="courier new,courier">diag sniffer packet any "host 10.189.0.182 and (port 500 or port 4500)" 4 0 l</FONT></STRONG><BR /><FONT face="courier new,courier">interfaces=[any]</FONT><BR /><FONT face="courier new,courier">filters=[host 10.189.0.182 and (port 500 or port 4500)]</FONT></P> <P class="lia-indent-padding-left-30px"> </P> <P><STRONG>Note:</STRONG></P> <P>If nattraversal is enabled under phase1 and FortiGate is behind the NAT, sniff traffic with '<FONT face="courier new,courier">udp port 4500</FONT>'. Otherwise, sniff traffic with the filter '<FONT face="courier new,courier">udp port 500</FONT>'</P> <P class="lia-indent-padding-left-30px"> </P> <P>IKE debugging: If both of the above checks are successful, start debugging the IKE protocol to check for possible configuration mismatches between the peers:</P> <P> </P> <P class="lia-indent-padding-left-30px"><STRONG><FONT face="courier new,courier">diagnose vpn ike log-filter dst-addr4 10.189.0.182 </FONT></STRONG><BR /><STRONG><FONT face="courier new,courier">diagnose debug application ike -1<BR />diagnose debug console timestamp enable</FONT></STRONG><BR /><STRONG><FONT face="courier new,courier">diagnose debug enable</FONT></STRONG></P> <P class="lia-indent-padding-left-30px"> </P> <P><STRONG>Note:</STRONG></P> <P>Using both commands will also work as intended, as shown below:</P> <P class="lia-indent-padding-left-30px"> </P> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="ipsec10.JPG" style="width: 709px;"><img src="/t5/image/serverpage/image-id/52345i8466197544D7756E/image-size/large/is-moderation-mode/true?v=v2&px=999" role="button" title="ipsec10.JPG" alt="ipsec10.JPG" li-image-url="https://community.fortinet.com/t5/image/serverpage/image-id/52345i8466197544D7756E?v=v2" li-image-display-id="'52345i8466197544D7756E'" li-message-uid="'195955'" li-messages-message-image="true" li-bindable="" class="lia-media-image" tabindex="0" li-bypass-lightbox-when-linked="true" li-use-hover-links="false" /></span></P> <P> </P> <P><STRONG>Note</STRONG>:</P> <P>Starting from v7.4.1, the '<STRONG>diagnose vpn ike log-filter dst-addr4'</STRONG> command has been changed to '<STRONG>diagnose vpn ike log filter rem-addr4'</STRONG>. </P> <P> </P> <P><STRONG><FONT face="courier new,courier"> diagnose vpn ike log filter rem-addr4 10.189.0.182 </FONT></STRONG><BR /><STRONG><FONT face="courier new,courier"> diagnose debug application ike -1</FONT></STRONG></P> <P><STRONG><FONT face="courier new,courier"> diagnose debug console timestamp enable</FONT></STRONG></P> <P><STRONG><FONT face="courier new,courier"> diagnose debug enable</FONT></STRONG><BR /> </P> <P>Phase 2 checks: If the status of Phase 1 is in an established state, then focus on Phase 2. To do so, issue the command:</P> <P> </P> <P class="lia-indent-padding-left-30px"><STRONG><FONT face="courier new,courier">diagnose vpn tunnel list name <phase1-name></FONT></STRONG></P> <P class="lia-indent-padding-left-30px"> </P> <P class="lia-indent-padding-left-30px"><STRONG><FONT face="courier new,courier">diagnose vpn tunnel list name to10.189.0.182</FONT></STRONG><BR /><FONT face="courier new,courier">list all ipsec tunnel in vd 0</FONT><BR /><FONT face="courier new,courier">name=to10.189.0.182 ver=1 serial=2 10.189.0.31:0->10.189.0.182:0</FONT><BR /><FONT face="courier new,courier">bound_if=10 lgwy=static/1 tun=intf/0 mode=auto/1 encap=none/8 options[0008]=npu</FONT><BR /><FONT face="courier new,courier">proxyid_num=1 child_num=0 refcnt=10 ilast=25 olast=25 ad=/0</FONT><BR /><FONT face="courier new,courier">stat: rxp=0 txp=0 rxb=0 txb=0</FONT><BR /><FONT face="courier new,courier">dpd: mode=on-demand on=0 idle=20000ms retry=3 count=0 seqno=534</FONT><BR /><FONT face="courier new,courier">natt: mode=none draft=0 interval=0 remote_port=0</FONT><BR /><FONT face="courier new,courier">proxyid=to10.189.0.182 proto=0 <STRONG>sa=0</STRONG> ref=1 serial=4</FONT><BR /><FONT face="courier new,courier">src: 0:172.16.170.0/255.255.255.0:0</FONT><BR /><FONT face="courier new,courier">dst: 0:192.168.50.0/255.255.255.0:0</FONT></P> <P> </P> <P>The important field from the particular output is the ‘sa’. SA can have three values:</P> <OL> <LI><FONT face="courier new,courier">sa=0</FONT> indicates there is a mismatch between selectors or no traffic is being initiated.</LI> <LI><FONT face="courier new,courier">sa=1</FONT> indicates IPsec SA is matching and there is traffic between the selectors.</LI> <LI><FONT face="courier new,courier">sa=2</FONT> is only visible during IPsec SA rekey.</LI> </OL> <P>Lastly, there might be cases where the encryption and hashing algorithms in Phase 2 are mismatched as well.</P> <P>The selectors are shown under the command<FONT face="courier new,courier"> 'get vpn ipsec tunnel details'</FONT>.<BR /><BR />In order to identify this kind of error, run IKE debugging as it was described above.<BR /><BR />Note: If it is necessary to also perform packet captures, it is advised to always run the following command to match debug message time with packet sniffer time and know exactly what is happening and when:<BR /><BR /></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><STRONG>diag debug console time en</STRONG> </FONT></P> <P class="lia-indent-padding-left-60px"> </P> <P><STRONG>Note</STRONG>:</P> <P>Starting from FortiOS v7.4.1, the '<STRONG><FONT face="courier new,courier">diagnose vpn ike log-filter src-addr4</FONT>'</STRONG> command has been changed to '<STRONG><FONT face="courier new,courier">diagnose vpn ike log filter loc-addr4</FONT>'</STRONG>.</P> <DIV id="tinyMceEditorajoy_0" class="mceNonEditable lia-copypaste-placeholder"> </DIV> <P><STRONG>IPsec troubleshooting scenario</STRONG>:</P> <P>A troubleshooting scenario where the following debugs were done but no relevance was seen for the tunnel seen as 'inactive':</P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="vpn_inactive_3.png" style="width: 400px;"><img src="/t5/image/serverpage/image-id/48519i069BF09B9C436854/image-size/medium/is-moderation-mode/true?v=v2&px=400" role="button" title="vpn_inactive_3.png" alt="vpn_inactive_3.png" li-image-url="https://community.fortinet.com/t5/image/serverpage/image-id/48519i069BF09B9C436854?v=v2" li-image-display-id="'48519i069BF09B9C436854'" li-message-uid="'195955'" li-messages-message-image="true" li-bindable="" class="lia-media-image" tabindex="0" li-bypass-lightbox-when-linked="true" li-use-hover-links="false" /></span></P> <P> </P> <P>In the GUI, the tunnel interface is 'green'.</P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="tunnel_inactive_4.png" style="width: 999px;"><img src="/t5/image/serverpage/image-id/48521iAAC1F6432899433A/image-size/large/is-moderation-mode/true?v=v2&px=999" role="button" title="tunnel_inactive_4.png" alt="tunnel_inactive_4.png" li-image-url="https://community.fortinet.com/t5/image/serverpage/image-id/48521iAAC1F6432899433A?v=v2" li-image-display-id="'48521iAAC1F6432899433A'" li-message-uid="'195955'" li-messages-message-image="true" li-bindable="" class="lia-media-image" tabindex="0" li-bypass-lightbox-when-linked="true" li-use-hover-links="false" /></span></P> <P> </P> <UL> <LI>The tunnel is inactive and the sniffer shows the traffic not passing the tunnel:</LI> </UL> <P> </P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">FortiGate-61F # diagnose sniffer packet any 'host 10.1.1.37 and icmp' 4 0 l</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">interfaces=[any]</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">filters=[host 10.1.1.37 and icmp]</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">2024-07-16 10:46:01.327162 internal in 192.168.1.251 -> 10.1.1.37: icmp: echo request</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">2024-07-16 10:46:02.331446 internal in 192.168.1.251 -> 10.1.1.37: icmp: echo request</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">2024-07-16 10:46:03.335546 internal in 192.168.1.251 -> 10.1.1.37: icmp: echo request</FONT></P> <DIV id="tinyMceEditorajoy_1" class="mceNonEditable lia-copypaste-placeholder"> </DIV> <UL> <LI>Debug flow does not show any drops and ends up in the last line and then repeats:</LI> </UL> <P><SPAN> </SPAN></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>2024-07-16 10:47:54 id=20085 trace_id=4 func=iprope_dnat_check line=5191 msg="in-[internal], out-[]"</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>2024-07-16 10:47:54 id=20085 trace_id=4 func=iprope_dnat_check line=5204 msg="result: skb_flags-02000000, vid-0, ret-no-match, act-accept, flag-00000000"</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>2024-07-16 10:47:54 id=20085 trace_id=4 func=vf_ip_route_input_common line=2615 msg="find a route: flag=00000000 gw-10.1.1.37 via root"</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">2024-07-16 10:47:59 id=20085 trace_id=5 func=print_pkt_detail line=5746 msg="vd-root:0 received a packet(proto=1, 192.168.1.251:1->10.1.1.37:2048) from internal. type</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">=8, code=0, id=1, seq=288."</FONT></P> <P class="lia-indent-padding-left-30px"> </P> <P><SPAN> </SPAN></P> <UL> <LI>The Encryption is negotiated:</LI> </UL> <P> </P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><STRONG>diagnose vpn tunnel list name Primary Tunnel</STRONG></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN> </SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>name=Primary Tunnel ver=1 serial=2 10.101.1.1:0->10.101.1.2:0 tun_id=10.101.1.2 dst_mtu=1500 dpd-link=on remote_location=0.0.0.0 weight=1</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>bound_if=5 lgwy=static/1 tun=intf/0 mode=auto/1 encap=none/520 options[0208]=npu frag-rfc run_state=0 accept_traffic=1 overlay_id=0</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>proxyid_num=1 child_num=0 refcnt=4 ilast=0 olast=0 ad=/0</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>stat: rxp=11746 txp=32 rxb=1939048 txb=9861</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>dpd: mode=on-demand on=1 idle=10000ms retry=3 count=0 seqno=0</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>natt: mode=none draft=0 interval=0 remote_port=0</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN>proxyid=Net-10.1.1.0-24 proto=0 sa=1 ref=2 serial=5</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"><SPAN> src: 0:192.168.1.0/255.255.255.0:0</SPAN></FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"> dst: 0:10.1.1.0/255.255.255.0:0</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"> SA: ref=4 options=10226 type=00 soft=0 mtu=1438 expire=42832/0B replaywin=2048</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"> seqno=1 esn=0 replaywin_lastseq=000001db itn=0 qat=0 hash_search_len=1</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"> life: type=01 bytes=0/0 timeout=42933/43200</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"> dec: spi=e6bb099b esp=aes key=16 4c3dd75b85f0be4c2d2b95e5dfe7e99d</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"> ah=sha1 key=20 f9a5dbc8360e4b58aff64e74fe40137cd89dc98e</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"> enc: spi=533e1c0c esp=aes key=16 4fddb780c9606c5c235737bd7d05c585</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"> ah=sha1 key=20 57cc8349171a97eaf230e565bb90853cefaca7ab</FONT></P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier"> dec:pkts/bytes=476/75272, enc:pkts/bytes=0</FONT></P> <P class="lia-indent-padding-left-30px"><SPAN> </SPAN></P> <UL> <LI>It is also necessary to check the Link monitor settings for a health check:</LI> </UL> <P><SPAN> </SPAN></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="vpn_active_5.png" style="width: 999px;"><img src="/t5/image/serverpage/image-id/48522i2DD6AC129DDAE056/image-size/large/is-moderation-mode/true?v=v2&px=999" role="button" title="vpn_active_5.png" alt="vpn_active_5.png" li-image-url="https://community.fortinet.com/t5/image/serverpage/image-id/48522i2DD6AC129DDAE056?v=v2" li-image-display-id="'48522i2DD6AC129DDAE056'" li-message-uid="'195955'" li-messages-message-image="true" li-bindable="" class="lia-media-image" tabindex="0" li-bypass-lightbox-when-linked="true" li-use-hover-links="false" /></span></P> <P> </P> <P>In the above screenshot, the tunnel interface (Primary Tunnel) shows the status dead as the peer is not reachable.</P> <P>After disabling the settings in the link monitor, the tunnel interface is active.</P> <P> </P> <P><STRONG>Note:</STRONG></P> <P>Ensure that NPU offloading is disabled during troubleshooting. The <FONT face="courier new,courier">npu-offload</FONT> option is enabled by default. If NPU offloading is active, packets may be switched via the NPU, which could prevent capturing hits for flow filters. Ensure that disabling the npu-offload option would also reset the IPsec tunnel. Verify whether the npu-offload option is enabled/disabled using the following command:</P> <P> </P> <P class="lia-indent-padding-left-30px"><STRONG><FONT face="courier new,courier">config vpn ipsec phase1-interface</FONT></STRONG></P> <P class="lia-indent-padding-left-60px"><FONT face="courier new,courier">edit <name of the tunnel></FONT></P> <P class="lia-indent-padding-left-90px"><FONT face="courier new,courier">show full | grep npu</FONT></P> <P> </P> <P><STRONG><FONT face="verdana,geneva" size="2">Related articles:</FONT></STRONG></P> <UL> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-IPsec-Site-to-Site-Tunnel-Connectivity/ta-p/195672" target="_blank">Troubleshooting Tip: IPsec Site-to-Site Tunnel Connectivity</A>.</FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A style="font-family: inherit; background-color: #ffffff;" href="https://docs.fortinet.com/document/fortigate/6.2.10/cookbook/044240/ipsec-related-diagnose-command" target="_blank" rel="noopener noreferrer" data-darkreader-inline-bgcolor="">IPsec-related diagnose command</A>.</FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Troubleshooting-IPsec-Site-to-Site-Tunnel/ta-p/195672" target="_blank">Troubleshooting Tip: Troubleshooting IPsec Site-to-Site Tunnel Connectivity</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-configure-VPN-Site-to-Site-between/ta-p/197922" target="_blank">Technical Tip: How to configure VPN Site to Site between FortiGates (Using VPN Setup Wizard)</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-Setting-multiple-DNS-server-for-IPSec-dial-up-VPN/ta-p/198129" target="_blank">Technical Tip: 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redundancy</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-Dynamic-dial-up-VPN-with-OSPF/ta-p/197156" target="_blank">Technical Tip: Dynamic dial-up VPN with OSPF</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-Fortinet-Auto-Discovery-VPN-ADVPN/ta-p/195698" target="_blank">Technical Tip: Fortinet Auto Discovery VPN (ADVPN)</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-set-net-device-new-route-based-IPsec-logic/ta-p/193618" target="_blank">Technical Tip: 'set net-device' new route-based IPsec logic</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-Simple-OCVPN-deployment/ta-p/191162" target="_blank">Technical Tip: Simple OCVPN deployment</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-SD-WAN-integration-with-OCVPN/ta-p/198524" target="_blank">Technical Tip: SD-WAN integration with OCVPN</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-Configure-IPsec-VPN-with-SD-WAN/ta-p/209840" target="_blank">Technical Tip: Configure IPsec VPN with SD-WAN</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-SD-WAN-with-DDNS-type-IPsec/ta-p/190773" target="_blank">Technical Tip: SD-WAN with DDNS type IPsec</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-SD-WAN-primary-and-backup-ipsec-tunnel-Scenario/ta-p/197766" target="_blank">Technical Tip: SD-WAN primary and backup ipsec tunnel Scenario</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-IPsec-VPN-Phase-1-Process-Aggressive-Mode/ta-p/191185" target="_blank">Troubleshooting Tip: IPsec VPN Phase 1 Process - Aggressive Mode</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Note-Configuring-more-than-one-Main-Mode-Pre-Shared/ta-p/194213" target="_blank">Technical Note : Configuring more than one Main-Mode Pre-Shared Key (PSK) *dialup* IPSec phase1 on a...</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-configure-IPsec-VPN-Tunnel-using-IKE-v2/ta-p/196140" target="_blank">Technical Tip: How to configure IPsec VPN Tunnel using IKE v2</A></FONT></LI> <LI><FONT face="verdana,geneva" size="2"><A href="https://community.fortinet.com/t5/FortiGate/Technical-Tip-Hard-timeout-for-Dialup-IPSEC-VPN-Tunnel/ta-p/338835" target="_blank">Technical Tip: Hard timeout for 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LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://community.fortinet.com/t5/tkb/v2_4/articlepage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=blog-id/TKB20/article-id/2662","ajaxErrorEventName":"LITHIUM:ajaxError","token":""}); LITHIUM.Auth.API_URL = "/t5/util/authcheckpage"; LITHIUM.Auth.LOGIN_URL_TMPL = "/tpykb84852/auth/saml/doauth/post?referer=https%3A%2F%2FREPLACE_TEXT"; LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive"; LITHIUM.Auth.KEEP_ALIVE_TIME = 300000; LITHIUM.Auth.CHECK_SESSION_TOKEN = 'qxHRbKh2Tn4x_-1'; LITHIUM.AjaxSupport.useTickets = true; LITHIUM.Cache.CustomEvent.set([{"elementId":"link_5","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":195955}},{"elementId":"link_6","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":18,"selectedLabel":"fortigate v5.6","title":"FortiGate v5.6"}},{"elementId":"link_7","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":19,"selectedLabel":"fortigate v6.0","title":"FortiGate v6.0"}},{"elementId":"link_8","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":20,"selectedLabel":"fortigate v6.2","title":"FortiGate v6.2"}},{"elementId":"link_9","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":64,"selectedLabel":"fortigate v7.0","title":"FortiGate v7.0"}},{"elementId":"link_10","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":547,"selectedLabel":"fortigate v7.2","title":"FortiGate v7.2"}},{"elementId":"link_11","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":1263,"selectedLabel":"fortigate v7.4","title":"FortiGate v7.4"}},{"elementId":"link_12","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":400,"selectedLabel":"ipsec","title":"IPsec"}}]); LITHIUM.Loader.runJsAttached(); }); // --> </script></body> </html>