How do I report a broken site in Firefox desktop?

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data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.thunderbird.product-home", "link_detail": "thunderbird" }'> Thunderbird </a> </li> <li> <a href="/en-US/products/mobile" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.firefox-for-android.product-home", "link_detail": "mobile" }'> Firefox for Android </a> </li> <li> <a class="color-link" href="/en-US/products/" data-event-name="link_click" data-event-parameters='{"link_name": "main-menu.browse-all-articles.list-products"}'> View all products </a> </li> </ul> </section> </div> <div class="sumo-nav--dropdown-col"> <section class="mzp-c-menu-item mzp-has-icon sumo-nav--dropdown-item"> <div class="mzp-c-menu-item-head"> <svg class="mzp-c-menu-item-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"> <g transform="translate(3 3)" stroke="#000" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round"> <rect stroke-linejoin="round" width="18" height="18" rx="2" /> <path d="M4 5h10M4 9h10M4 13h4" /> </g> </svg> <h4 class="mzp-c-menu-item-title">Explore by topic</h4> </div> <ul class="mzp-c-menu-item-list sumo-nav--sublist"> <li> <a href="/en-US/topics/settings" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.topic-home", "link_detail": "settings" }'> Settings </a> </li> <li> <a href="/en-US/topics/installation-and-updates" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.topic-home", "link_detail": "installation-and-updates" }'> Installation and updates </a> </li> <li> <a href="/en-US/topics/email-and-messaging" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.topic-home", "link_detail": "email-and-messaging" }'> Email and messaging </a> </li> <li> <a href="/en-US/topics/performance-and-connectivity" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.topic-home", "link_detail": "performance-and-connectivity" }'> Performance and connectivity </a> </li> <li> <a href="/en-US/topics/privacy-and-security" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.topic-home", "link_detail": "privacy-and-security" }'> Privacy and security </a> </li> <li> <a href="/en-US/topics/browse" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.topic-home", "link_detail": "browse" }'> Browse </a> </li> </ul> </section> </div> </div> </div> </div> </li> <li class="mzp-c-menu-category mzp-has-drop-down mzp-js-expandable"> <a class="mzp-c-menu-title sumo-nav--link" href="#" aria-haspopup="true" aria-controls="mzp-c-menu-panel-tools">Community Forums</a> <div class="mzp-c-menu-panel mzp-has-card" id="mzp-c-menu-panel-tools"> <div class="sumo-nav--dropdown-container"> <div class="sumo-nav--dropdown-grid"> <button class="mzp-c-menu-button-close" type="button" aria-controls="mzp-c-menu-panel-example">Close Firefox menu</button> <div class="sumo-nav--dropdown-col"> <section class="mzp-c-menu-item mzp-has-icon sumo-nav--dropdown-item"> <div class="mzp-c-menu-item-head"> <svg class="mzp-c-menu-item-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"> <g stroke="#000" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <path d="M17 17l-1.051 3.154a1 1 0 01-1.898 0L13 17H5a2 2 0 01-2-2V5a2 2 0 012-2h14a2 2 0 012 2v10a2 2 0 01-2 2h-2zM7 8h10M7 12h10" /> </g> </svg> <h4 class="mzp-c-menu-item-title">Browse by product</h4> </div> <ul class="mzp-c-menu-item-list sumo-nav--sublist"> <li> <a href="/en-US/questions/firefox" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "desktop" }'> Firefox desktop </a> </li> <li> <a href="/en-US/questions/focus-firefox" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "focus" }'> Firefox Focus </a> </li> <li> <a href="/en-US/questions/ios" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "ios" }'> Firefox for iOS </a> </li> <li> <a href="/en-US/questions/thunderbird" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "thunderbird" }'> Thunderbird </a> </li> <li> <a href="/en-US/questions/mobile" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "mobile" }'> Firefox for Android </a> </li> <li> <a class="color-link" href="/en-US/questions/" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "view-all-home" }'> View all forums </a> </li> </ul> </section> </div> <div class="sumo-nav--dropdown-col"> <section class="mzp-c-menu-item mzp-has-icon sumo-nav--dropdown-item"> <div class="mzp-c-menu-item-head"> <svg 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</li> <li> <a href="/en-US/questions/topic/email-and-messaging" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "email-and-messaging" }'> Email and messaging </a> </li> <li> <a href="/en-US/questions/topic/performance-and-connectivity" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "performance-and-connectivity" }'> Performance and connectivity </a> </li> <li> <a href="/en-US/questions/topic/privacy-and-security" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "privacy-and-security" }'> Privacy and security </a> </li> <li> <a href="/en-US/questions/topic/browse" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "browse" }'> Browse </a> </li> </ul> </section> </div> </div> </div> </div> </li> <li class="mzp-c-menu-category mzp-has-drop-down mzp-js-expandable"> <a class="mzp-c-menu-title sumo-nav--link" href="/en-US/questions/" aria-haspopup="true" aria-controls="mzp-c-menu-panel-help">Ask a Question</a> <div class="mzp-c-menu-panel mzp-has-card" id="mzp-c-menu-panel-help"> <div class="sumo-nav--dropdown-container"> <div class="sumo-nav--dropdown-grid"> <button class="mzp-c-menu-button-close" type="button" aria-controls="mzp-c-menu-panel-example">Close Firefox menu </button> <div class="sumo-nav--dropdown"> <section class="mzp-c-menu-item mzp-has-icon sumo-nav--dropdown-item"> <div class="mzp-c-menu-item-head"> <svg class="mzp-c-menu-item-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"> <g stroke="#000" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <path d="M11 3H4a2 2 0 00-2 2v12a2 2 0 002 2h9l2 4 2-4h2a2 2 0 002-2v-6" /> <path d="M17.5 2.5a2.121 2.121 0 013 3L13 13l-4 1 1-4 7.5-7.5z" /> </g> </svg> <h4 class="mzp-c-menu-item-title">Get help with</h4> </div> <ul class="mzp-c-menu-item-list sumo-nav--sublist-aaq"> <li> <a href="/en-US/questions/new/desktop" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "desktop" }'> Firefox desktop </a> </li> <li> <a href="/en-US/questions/new/firefox-enterprise" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "firefox-enterprise" }'> Firefox for Enterprise </a> </li> <li> <a href="/en-US/questions/new/relay" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "relay" }'> Firefox Relay </a> </li> <li> <a href="/en-US/questions/new/thunderbird" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "thunderbird" }'> Thunderbird </a> </li> <li> <a href="/en-US/questions/new/ios" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "ios" }'> Firefox for iOS </a> </li> <li> <a href="/en-US/questions/new/focus" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "focus" }'> Firefox Focus </a> </li> <li> <a href="/en-US/questions/new/monitor" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "monitor" }'> Monitor </a> </li> <li> <a href="/en-US/questions/new/mozilla-account" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "mozilla-account" }'> Mozilla Account </a> </li> <li> <a href="/en-US/questions/new/mobile" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "mobile" }'> Firefox for Android </a> </li> <li> <a href="/en-US/questions/new/firefox-private-network-vpn" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "firefox-private-network-vpn" }'> Mozilla VPN </a> </li> <li> <a href="/en-US/questions/new/pocket" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "pocket" }'> Pocket </a> </li> <li> <a class="color-link" href="/en-US/questions/new" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-1", "link_detail": "view-all" }'> View all </a> </li> </ul> </section> </div> </div> </div> </div> </li> <li class="mzp-c-menu-category"> <a class="mzp-c-menu-title sumo-nav--link" href="/en-US/contribute" data-event-name="link_click" data-event-parameters='{"link_name": "main-menu.contribute.contribute-home"}'> Contribute </a> </li> </ul> </nav> </div> </div> <div class="mzp-c-navigation-items sumo-nav--list-wrap-right logged-out" id="profile-navigation"> <div class="mzp-c-navigation-menu"> <nav class="mzp-c-menu mzp-is-basic"> <ul class="mzp-c-menu-category-list sumo-nav--list"> <li class="mzp-c-menu-category sumo-nav--item-right"> <form data-instant-search="form" id="support-search" action="/en-US/search/" method="get" class="simple-search-form"> <input type="hidden" name="product" value="firefox" /> <input spellcheck="true" type="search" autocomplete="off" name="q" aria-required="true" placeholder="Search questions, articles, or topics (example: saving passwords in Firefox)" class="searchbox" id="search-q" /> <button type="submit" title="Search" class="search-button">Search</button> </form> </li> <li class="mzp-c-menu-category logged-out-button-row "> <a rel="nofollow" href="/en-US/users/auth" class="sumo-button secondary-button button-lg" data-event-name="link_click" data-event-parameters='{"link_name": "main-menu.sign-in-up"}'> Sign In/Up </a> </li> </ul> </nav> </div> </div> <div class="mzp-c-navigation-items sumo-nav--mobile-search-form" id="search-navigation"> <div class="mzp-c-navigation-menu"> <nav class="mzp-c-menu mzp-is-basic"> <form data-instant-search="form" id="mobile-search-results" action="/en-US/search/" method="get" class="simple-search-form"> <input type="hidden" name="product" value="firefox" /> <input spellcheck="true" type="search" autocomplete="off" name="q" aria-required="true" placeholder="Search questions, articles, or topics (example: saving passwords in Firefox)" class="searchbox" id="search-q" /> <button type="submit" title="Search" class="search-button">Search</button> </form> </nav> </div> </div> </div> </div> </header>  <div class="home-search-section sumo-page-section--lg shade-bg hidden-search-masthead"> <div class="mzp-l-content narrow"> <div class="home-search-section--content"> <h4 class="sumo-page-heading-xl">Search Support</h4> <form data-instant-search="form" id="hidden-search" action="/en-US/search/" method="get" class="simple-search-form"> <input type="hidden" name="product" value="firefox" /> <input spellcheck="true" type="search" autocomplete="off" name="q" 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Continue to ask your question and get help.</p> <a class="sumo-button primary-button feature-box" href="/en-US/kb/get-community-support?exit_aaq=1" data-event-name="link_click" data-event-parameters='{ "link_name": "aaq-widget.community-support.kb-article", "link_detail": "None" }'> Continue </a> </div> <nav id="doc-tools"> <ul class="sidebar-nav sidebar-folding"> <li id="editing-tools-sidebar"> <span class="details-heading"></span> <ul class="sidebar-nav--list"> <li> <section class="showfor" id="showfor-panel"> <script type="application/json" class="showfor-data"> {"products": [{"title": "Firefox", "slug": "firefox", "platforms": ["win8", "win7", "winxp", "mac", "linux", "win10", "win11"], "visible": true}], "versions": {"firefox": [{"name": "Version 135", "slug": "fx135", "product": "firefox", "default": false, "min_version": 135.0, "max_version": 136.0, "visible": true}, {"name": "Version 134", "slug": "fx134", "product": "firefox", "default": false, "min_version": 134.0, 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{"name": "Version 7", "slug": "fx7", "product": "firefox", "default": false, "min_version": 7.0, "max_version": 8.0, "visible": false}, {"name": "Version 6", "slug": "fx6", "product": "firefox", "default": false, "min_version": 6.0, "max_version": 7.0, "visible": false}, {"name": "Version 5", "slug": "fx5", "product": "firefox", "default": false, "min_version": 5.0, "max_version": 6.0, "visible": false}, {"name": "Version 4", "slug": "fx4", "product": "firefox", "default": false, "min_version": 4.0, "max_version": 5.0, "visible": false}, {"name": "Version 117", "slug": "fx117", "product": "firefox", "default": false, "min_version": -1.0, "max_version": 1.0, "visible": false}]}, "platforms": {"firefox": [{"name": "Linux", "slug": "linux", "visible": true}, {"name": "Mac", "slug": "mac", "visible": true}, {"name": "Windows XP", "slug": "winxp", "visible": true}, {"name": "Windows 7/Vista", "slug": "win7", "visible": true}, {"name": "Windows 8", "slug": "win8", "visible": true}, {"name": "Windows 10", "slug": "win10", "visible": true}, {"name": "Windows 11", "slug": "win11", "visible": true}]}} </script> <h3 class="sidebar-subheading force-top-margin">Customize this article</h3> <div class="product" data-product="firefox"> <div class="field checkbox is-condensed"> <input type="checkbox" id="id_firefox" checked value="product:firefox" /> <label for="id_firefox">Firefox</label> </div> <div class="selectbox-wrapper"> <select class="version"> <option value="version:fx135" data-min="135.0" data-max="136.0" > Version 135 </option> <option value="version:fx134" data-min="134.0" data-max="135.0" > Version 134 </option> <option value="version:fx133" data-min="133.0" data-max="134.0" selected> Version 133 </option> <option value="version:fx132" data-min="132.0" data-max="133.0" > Version 132 </option> <option value="version:fx131" data-min="131.0" data-max="132.0" > Version 131 </option> <option value="version:fx130" data-min="130.0" data-max="131.0" > Version 130 </option> <option value="version:fx129" data-min="129.0" data-max="130.0" > Version 129 </option> <option value="version:fx128" data-min="128.0" data-max="129.0" > Version 128 </option> <option value="version:fx127" data-min="127.0" data-max="128.0" > Version 127 </option> <option value="version:fx126" data-min="126.0" data-max="127.0" > Version 126 </option> <option value="version:fx125" data-min="125.0" data-max="126.0" > Version 125 </option> <option value="version:fx124" data-min="124.0" data-max="125.0" > Version 124 </option> <option value="version:fx123" data-min="123.0" data-max="124.0" > Version 123 </option> <option value="version:fx122" data-min="122.0" data-max="123.0" > Version 122 </option> <option value="version:fx121" data-min="121.0" data-max="122.0" > Version 121 </option> <option value="version:fx120" data-min="120.0" data-max="121.0" > Version 120 </option> <option value="version:fx119" data-min="119.0" data-max="120.0" > Version 119 </option> <option value="version:fx118" data-min="118.0" data-max="119.0" > Version 118 </option> <option value="version:fx117" data-min="117.0" data-max="118.0" > Version 117 </option> <option value="version:fx116" data-min="116.0" data-max="117.0" > Version 116 </option> <option value="version:fx115" data-min="115.0" data-max="116.0" > Version 115 </option> </select> </div> <div class="selectbox-wrapper"> <select class="platform"> <option value="platform:win8" > Windows 8 </option> <option value="platform:win7" > Windows 7/Vista </option> <option value="platform:winxp" > Windows XP </option> <option value="platform:mac" > Mac </option> <option value="platform:linux" > Linux </option> <option value="platform:win10" > Windows 10 </option> <option value="platform:win11" > Windows 11 </option> </select> </div> </div> </section> </li> </ul> </li> </ul> </nav> <div class="document-vote--sidebar-wrap"> <div class="document-vote elevation-01 text-center"> <form class="document-vote--form helpful" 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class="documents-product-title"> <a href="/en-US/products/firefox" title="Firefox"> <img src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png" height="48" width="48" alt="" /> </a> <div class="firefox-download-button hidden"> <div class="download-buttons"> <div class="download-firefox"> <a href="https://www.mozilla.org/firefox/new/?utm_source=support.mozilla.org&utm_medium=referral&utm_campaign=non-fx-button&utm_content=body-download-button" class="download-button sumo-button primary-button button-lg"> Download Firefox </a> <ul class="download-info text-body-xs"> <li><a href="https://www.mozilla.org/firefox/all/">Systems and Languages</a></li> <li><a href="https://www.mozilla.org/firefox/notes">What's New</a></li> <li><a href="https://www.mozilla.org/legal/privacy/firefox">Privacy</a></li> </ul> </div> </div> </div> </div> <h1 class="sumo-page-heading">How do I report a broken site in Firefox desktop?</h1> </div> </header> <article class="wiki-doc"> <div id="document_metadata" class="has-border-bottom"> <span class="product tooltip-container"> Firefox <span class="tooltip">Firefox</span> </span> <span class="last-updated"> <img class="pencil" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/pencil.e33c563f24c4f989.svg" /> <strong>Last updated:</strong> <span class="time"> <time datetime="2024-02-22T11:48:18.925425-08:00">2/22/24</time> </span> </span> <span class="helpful-info"> <img class="thumbsup" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/thumbs-up.2cbd5d41625a84a7.svg"/><span class="helpful-count">38%</span> of users voted this helpful </span> </div> <section id="doc-content" class="document--content "> <div class="for" data-for="not fx123"><p><a href="/en-US/kb/enhanced-tracking-protection-firefox-desktop">Enhanced Tracking Protection</a> sometimes causes websites to display or work incorrectly. For example, some buttons may not work, parts of some pages may be missing, and some pages may not load at all. Reporting any problems caused by content blocking helps us improve Firefox. </p><p>Follow these steps, when necessary, to report a site that isn’t working properly: </p> <ol><li> Click the shield <img alt="Fx91ShieldIcon-Blue" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2021-09-04-07-27-48-6f4a69.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" title=""> in the address bar to open the Protections panel. </li><li> Click the blue toggle switch <img alt="Fx91ETPbluetoggle" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2022-03-16-12-56-21-3859dc.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" title=""> to turn off protections.<br>The site will reload with Enhanced Tracking Protection turned off. </li><li> If this fixed the problem, click the shield <img alt="Fx91shield-ETPoff" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2022-03-16-13-20-43-26a8c0.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" title=""> to open the Protections panel again. <dl><dt><img alt="Fx91SiteFixedSendReport" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2022-03-16-13-01-56-7fcd80.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" title=""> </dt></dl> </li><li> Click <span class="menu">Site fixed? Send report</span> to let Firefox know.<br>It will open the <em>Report a Broken Site</em> panel. <dl><dt><img alt="Fx98ETP-ReportBrokenSite" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2022-03-23-12-12-39-99d4dd.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" title=""> </dt></dl> </li><li> Describe the problem to help us solve the problem faster. (Optional.) </li><li> Click the <span class="button">Send Report</span> button. </li></ol> <p>When you report breakage, Mozilla receives the following information: </p> <ul><li>Website URL (without query strings to avoid identifying your activity on the site) </li><li>Operating system on the device </li><li>Version of Firefox that you’re using </li><li>Description of the problem that you’ve typed in the text box </li><li>Your Firefox privacy settings: <ul><li>Enhanced Tracking Protection (On, Off or Only in private browsing) </li><li>Your protection level (Standard, Strict or Custom) </li><li>Third-party tracking cookies (Blocked or Allowed) </li><li>Which third-party tracking cookie block list is being used (Level 1 or Level 2) </li><li>Fingerprinting (Blocked or allowed) </li><li>Cryptomining (Blocked or allowed) </li><li>Other third-party cookies (Always blocked, Never blocked or Blocked from unvisited websites) </li><li>Custom referrer settings from <em>about:config</em> </li><li>If cookies are set to expire at the end of your session </li><li>How long third-party storage will be kept </li></ul> </li></ul> </div><div class="for" data-for="fx123"><p>Are you experiencing issues with a webpage that works fine in other browsers but not in Firefox? This could be a <a href="https://www.techopedia.com/definition/23240/browser-compatibility">web compatibility</a> (webcompat) issue. Common signs include: </p> <ul><li>Slow or non-functional sites </li><li>Broken images or videos </li><li>Malfunctioning buttons, links, and text boxes </li><li>Missing content </li><li>Issues with signing in or password autofill </li><li>Problems when using an ad blocker </li></ul> <p>To proactively combat these web compatibility issues, Firefox has integrated a user-friendly reporting tool directly into the browser. This tool enables users to swiftly report issues related to content blocking, thereby aiding in the enhancement of Firefox's performance and user experience. </p> <div class="warning">To ensure your privacy, the reporting tool allows you to edit the URL before reporting, enabling you to remove any personal information from the URL. For detailed information and precautions, turn to the <a href="#w_protect-your-information">Protect your information</a> section detailed later in this article.</div> <div id="toc"><h2>Table of Contents</h2><ul><li class="toclevel-1"><a href="#w_how-can-i-access-the-report-broken-site-tool"><span class="tocnumber">1</span> <span class="toctext">How can I access the Report broken site tool?</span></a></li><li class="toclevel-1"><a href="#w_what-information-does-mozilla-collect-from-your-report"><span class="tocnumber">2</span> <span class="toctext">What information does Mozilla collect from your report?</span></a></li><li class="toclevel-1"><a href="#w_protect-your-information"><span class="tocnumber">3</span> <span class="toctext">Protect your information</span></a><ul><li class="toclevel-2"><a href="#w_customizable-url"><span class="tocnumber">3.1</span> <span class="toctext">Customizable URL</span></a></li><li class="toclevel-2"><a href="#w_optional-describe-the-problem-text-box"><span class="tocnumber">3.2</span> <span class="toctext">Optional Describe the Problem Text Box</span></a></li></ul></li><li class="toclevel-1"><a href="#w_what-will-firefox-do-with-your-report"><span class="tocnumber">4</span> <span class="toctext">What will Firefox do with your report?</span></a></li><li class="toclevel-1"><a href="#w_related-content"><span class="tocnumber">5</span> <span class="toctext">Related content</span></a></li></ul></div> <h1 id="w_how-can-i-access-the-report-broken-site-tool">How can I access the <em>Report broken site</em> tool?</h1> <p>If a site seems broken due to web compatibility or <a href="/en-US/kb/enhanced-tracking-protection-firefox-desktop">Enhanced Tracking Protection</a>-related issues, you can report it directly to the Webcompat team. To report a non-Firefox site that isn’t working properly, follow these steps: </p> <ol><li>At the top right, click the menu button <img alt="Fx89menuButton" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2021-05-15-11-18-38-e5b736.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" title=""> to open the Firefox menu. </li><li>At the bottom of the menu, select the <img alt="Report broken site option" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2024-02-20-05-15-24-b5e7d9.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" width="150"> option. </li><li>Next, enter the site URL, pick an option from the dropdown menu under <em>What's broken?</em>, and, optionally, add a short description of the issue. <dl><dt><img alt="Report broken site panel" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2024-02-20-05-16-37-5f01b7.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" width="300"> </dt></dl> </li><li>To submit your report, click <img alt="Report broken site panel Send button" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2024-02-20-05-19-05-3bfa56.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" width="50">. </li><li>A success message will confirm your submission. To conclude, click <img alt="Report broken site panel Close button" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2024-02-20-05-20-00-943359.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" width="60">. <dl><dt><img alt="Report broken site panel Success message" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2024-02-20-05-20-18-490f17.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" width="300"> </dt></dl> </li></ol> <div class="note"> <p>The reporting tool will not work on a new tab or <em>about:</em> Firefox page. </p><p>For Nightly and Beta channel users: You can send a detailed report using the <strong>Send more info</strong> link, located at the lower end of the <em>Report a broken site</em> panel. </p> </div> <p> </p> <h1 id="w_what-information-does-mozilla-collect-from-your-report">What information does Mozilla collect from your report?</h1> <p>We wish to keep our process as transparent as possible. Any reports you send to Mozilla with this tool will include the following information when we receive it via our data pipeline: </p> <ul><li>uuid: A single-use Unique User ID that helps us identify the specific report in our data pipeline. This is not tied to your Firefox profile in any way and cannot be used to identify you. If you submit multiple reports, it will be a different uuid each time. </li><li>reported_at: The timestamp when our pipeline receives your report </li><li>comments: Any notes you would like to share with us in the optional <em>Describe the problem</em> box. </li><li>url = The URL of the site you are reporting. While the feature automatically populates the text field with the URL of the site you are currently on when you select <em>Report Broken Site</em>, you will be able to edit it prior to submitting the report. </li><li>breakage_category = The answer you chose from the <em>Choose reason</em> dropdown menu </li><li>details <ul><li>Device (Operating system, version, screen dimensions, & touchscreen capability) </li><li>User Agent String (Mozilla version, Gecko version, Firefox version and build date) </li><li>Graphics (GPU model, version, and rendering capabilities) </li><li>Privacy settings <ul><li>If you’re submitting a report from a Private Browsing window </li><li>If Firefox site isolation (Fission) is turned on </li><li>If Total Cookie Protection is turned on </li><li>Enhanced Tracking Protection (On, Off, or Only in private browsing) </li><li>Your protection level (Standard, Strict, or Custom) </li><li>Third-party tracking cookies (Blocked or Allowed) </li><li>Which third-party tracking cookie block list is being used (Level 1 or 2) </li><li>Fingerprinting (Blocked or allowed) </li><li>Cryptomining (Blocked or allowed) </li><li>Other third-party cookies (Always blocked, Never blocked, or Blocked from unvisited websites) </li><li>Custom referrer settings from about:config </li><li>If cookies are set to expire at the end of your session </li><li>How long third-party storage will be kept </li></ul> </li><li>Security settings (Any antivirus software, antispyware, or firewalls installed) </li><li>Languages used for Firefox, and </li><li>Any details you share in the optional <em>Describe the problem</em> text box </li></ul> </li></ul> <p> </p> <h1 id="w_protect-your-information">Protect your information</h1> <h2 id="w_customizable-url">Customizable URL</h2> <p>The <em>Report broken site</em> tool pre-fills the URL of the site you're reporting. Beware, some URLs might contain sensitive data, such as shipping details or personal tax information. To protect your privacy, edit the URL to omit personal details. Note, however, that changes to the URL might hinder our issue reproduction efforts. </p> <h2 id="w_optional-describe-the-problem-text-box">Optional <em>Describe the Problem</em> Text Box</h2> <p>If you believe additional details in the <em>Describe the Problem</em> area could help resolve your web compatibility issue, feel free to include them. However, carefully consider the information you share. We implement measures to protect your data temporarily before it's securely discarded, but submitting sensitive information is ultimately your choice. Your contributions are crucial to our Webcompat team's efforts in improving Firefox. Providing extra context, including thorough responses to <em>What’s broken?</em>, aids us in identifying and rectifying major problems that negatively affect your browsing. </p> <h1 id="w_what-will-firefox-do-with-your-report">What will Firefox do with your report?</h1> <p>When you submit a <em>Report broken site</em> form, it's emailed to the Firefox Webcompat team and entered into a secure internal database accessible only to them. The team reviews these reports, actively filtering for and sanitizing any potentially sensitive personal information before sharing it with other Mozilla staff involved in issue resolution. Access to this data is strictly limited to Mozilla employees. 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