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<section class="col-6 col-xl-4"> <div class="card"> <article class="card-block"> <p class="card-text hidden-sm-down">Do you want information or advice about your rights?</p> <a href="https://evropskyspotrebitel.gov.cz/contacts/" class="btn btn-primary">WRITE OR CALL US</a> </article> </div> </section> <section class="col-6 col-xl-4"> <div class="card"> <article class="card-block"> <p class="card-text hidden-sm-down">Are you experiencing troubles with any EU, Norway or Iceland vendor?</p> <a href="https://evropskyspotrebitel.gov.cz/how-to-submit-your-complaint/" class="btn btn-primary">SEND YOUR CASE</a> </article> </div> </section> </div> </div> </header> <div class="wrapper" id="wrapper-index"> <div class="container" id="content" tabindex="-1"> <div class="row">  <div class="col-12 col-lg-9 content-area" id="primary"> <main class="site-main" id="main"> <div class="row signpost"> <div class="col-12 col-sm-6 col-lg-4"> <section class="card"> <h3 class="card-header" data-toggle="collapse" data-target="#nakupy-online" style="border-color: #018055;"> <a href="https://evropskyspotrebitel.gov.cz/./online-shopping/">Online shopping</a> </h3> <article class="card-block"> <div class="collapse" id="nakupy-online"> <img src="https://evropskyspotrebitel.gov.cz/img/signpost/nakupy_online.svg"> <ul> <li><a href="https://evropskyspotrebitel.gov.cz/online-shopping/faq-online-shopping/">FAQ</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/online-shopping/ecc-advices-how-to-recognize-internet-fraud/">How to recognize fraud</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/./online-shopping/">More information</a></li> </ul> </div> </article> </section> </div> <div class="col-12 col-sm-6 col-lg-4"> <section class="card"> <h3 class="card-header" data-toggle="collapse" data-target="#letecka-doprava" style="border-color: #90C900;"> <a href="https://evropskyspotrebitel.gov.cz/./air-travel/">Air Travel</a> </h3> <article class="card-block"> <div class="collapse" id="letecka-doprava"> <img src="https://evropskyspotrebitel.gov.cz/img/signpost/letecka_doprava.svg"> <ul> <li><a href="https://evropskyspotrebitel.gov.cz/air-travel/faq-air-passenger-rights/">FAQ</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/air-travel/comparing-air-prices-and-charges/">Comparing Air Prices</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/./air-travel/">More information</a></li> </ul> </div> </article> </section> </div> <div class="col-12 col-sm-6 col-lg-4"> <section class="card"> <h3 class="card-header" data-toggle="collapse" data-target="#nakupy-v-eu" style="border-color: #FBC500;"> <a href="https://evropskyspotrebitel.gov.cz/./shopping-in-eu/">Shopping in EU</a> </h3> <article class="card-block"> <div class="collapse" id="nakupy-v-eu"> <img src="https://evropskyspotrebitel.gov.cz/img/signpost/nakupy_v_EU.svg"> <ul> <li><a href="https://evropskyspotrebitel.gov.cz/shopping-in-eu/faq-shopping-in-other-eu-countries/">FAQ</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/eccnet/practical-guide-shopping-in-europe/">Practical Guide</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/./shopping-in-eu/">More information</a></li> </ul> </div> </article> </section> </div> <div class="col-12 col-sm-6 col-lg-4"> <section class="card"> <h3 class="card-header" data-toggle="collapse" data-target="#zajezdy-ubytovani" style="border-color: #014B92;"> <a href="https://evropskyspotrebitel.gov.cz/./tours-timeshare/">Tours, timeshare</a> </h3> <article class="card-block"> <div class="collapse" id="zajezdy-ubytovani"> <img src="https://evropskyspotrebitel.gov.cz/img/signpost/zajezdy_ubytovani.svg"> <ul> <li><a href="https://evropskyspotrebitel.gov.cz/tours-timeshare/frequent-cases-tours/">Frequent cases</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/tours-timeshare/package-tours-with-foreign-tour-operators/">Foreign tour operators</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/./tours-timeshare/">More information</a></li> </ul> </div> </article> </section> </div> <div class="col-12 col-sm-6 col-lg-4"> <section class="card"> <h3 class="card-header" data-toggle="collapse" data-target="#auto-moto" style="border-color: #0BADDE;"> <a href="https://evropskyspotrebitel.gov.cz/./cars-and-traffic/">Cars and traffic</a> </h3> <article class="card-block"> <div class="collapse" id="auto-moto"> <img src="https://evropskyspotrebitel.gov.cz/img/signpost/auto_moto.svg"> <ul> <li><a href="https://evropskyspotrebitel.gov.cz/cars-and-traffic/faq-car-rental-in-other-eu-countries/">FAQ – car rental in EU</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/cars-and-traffic/faq-car-purchases-in-other-eu-countries/">FAQ – car purchases in EU</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/./cars-and-traffic/">More information</a></li> </ul> </div> </article> </section> </div> <div class="col-12 col-sm-6 col-lg-4"> <section class="card"> <h3 class="card-header" data-toggle="collapse" data-target="#telekomunikace" style="border-color: #FF9700;"> <a href="https://evropskyspotrebitel.gov.cz/./telecommunications/">Telecommunications</a> </h3> <article class="card-block"> <div class="collapse" id="telekomunikace"> <img src="https://evropskyspotrebitel.gov.cz/img/signpost/telekomunikace.svg"> <ul> <li><a href="https://evropskyspotrebitel.gov.cz/roaming-prices-in-the-eu/">Roaming prices in the EU</a></li> <li><a href="https://evropskyspotrebitel.gov.cz/./telecommunications/">More information</a></li> </ul> </div> </article> </section> </div> <div id="user-device-test"></div> <script> jQuery(".signpost h3>a").on("click", function(e) { e.stopPropagation(); }); function showSignposts() { var bigResolutions = ["md", "lg", "xl"]; if(jQuery.inArray(getBootstrap4breakpoint("#user-device-test"), bigResolutions) !== -1) { jQuery(".signpost .card-block>div").addClass("show"); } else { jQuery(".signpost .card-block>div").removeClass("show"); } } showSignposts(); jQuery(window).resize(function() { showSignposts(); }); </script> </div> <h2 class="news"> <a href="https://evropskyspotrebitel.gov.cz/./news/">News</a> <small><a href="https://evropskyspotrebitel.gov.cz/./news/">show all</a></small> </h2> <article class="short-post post-3502 post type-post status-publish format-standard has-post-thumbnail hentry category-news" id="post-3502"> <a href="https://evropskyspotrebitel.gov.cz/news/developments-of-food-products-marking-in-the-eu/" class="thumbnail hidden-sm-down"><img src="https://evropskyspotrebitel.gov.cz/wp-content/uploads/2025/02/Wordpress-featured-image-potraviny-300x234.jpg" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" srcset="https://evropskyspotrebitel.gov.cz/wp-content/uploads/2025/02/Wordpress-featured-image-potraviny-300x234.jpg 300w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2025/02/Wordpress-featured-image-potraviny-150x117.jpg 150w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2025/02/Wordpress-featured-image-potraviny-768x600.jpg 768w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2025/02/Wordpress-featured-image-potraviny.jpg 1024w" sizes="(max-width: 300px) 100vw, 300px" /></a> <div class="media-body"> <header class="entry-header"> <h3 class="entry-title"> <a href="https://evropskyspotrebitel.gov.cz/news/developments-of-food-products-marking-in-the-eu/" rel="bookmark">Developments of food products marking in the EU</a> </h3> <div class="entry-meta"> <i>Praha, <time datetime="2025-01-21">21st January 2025</time></i> </div> </header> <p class="entry-content hidden-sm-down"> The European Union has a long-standing commitment to ensuring that consumers have clear and reliable information when buying food. Clear labels help people make better choices about what they put in their cart and subsequently on their plate. Yet, according to a 2024 report by the European Court of Auditors, food labelling still faces challenges that can consumer choices difficult. One common shortcoming is the… </p> </div> </article> <article class="short-post post-3482 post type-post status-publish format-standard has-post-thumbnail hentry category-news" id="post-3482"> <a href="https://evropskyspotrebitel.gov.cz/news/how-to-get-money-back-for-undelivered-christmas-presents/" class="thumbnail hidden-sm-down"><img src="https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/12/Wordpress-featured-image-vzor-300x234.jpg" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" srcset="https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/12/Wordpress-featured-image-vzor-300x234.jpg 300w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/12/Wordpress-featured-image-vzor-150x117.jpg 150w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/12/Wordpress-featured-image-vzor-768x600.jpg 768w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/12/Wordpress-featured-image-vzor.jpg 1024w" sizes="(max-width: 300px) 100vw, 300px" /></a> <div class="media-body"> <header class="entry-header"> <h3 class="entry-title"> <a href="https://evropskyspotrebitel.gov.cz/news/how-to-get-money-back-for-undelivered-christmas-presents/" rel="bookmark">How to get money back for undelivered Christmas presents</a> </h3> <div class="entry-meta"> <i>Praha, <time datetime="2024-12-31">31st December 2024</time></i> </div> </header> <p class="entry-content hidden-sm-down"> (Prague, 31 December 2024) The holidays are over, but not for everyone – some consumers are dealing with the consequences of not receiving gifts they ordered and paid for. When a retailer does not respond or refuses to refund money, it is possible to get the amount back without the business’s consent, warns the European Consumer Centre Czech Republic. This is if the payment was made online by card or… </p> </div> </article> <article class="short-post post-3474 post type-post status-publish format-standard has-post-thumbnail hentry category-news category-press-releases" id="post-3474"> <a href="https://evropskyspotrebitel.gov.cz/news/smart-tips-for-black-friday/" class="thumbnail hidden-sm-down"><img src="https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/11/Black-Friday-slevy-300x300.png" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" srcset="https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/11/Black-Friday-slevy-300x300.png 300w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/11/Black-Friday-slevy-1024x1024.png 1024w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/11/Black-Friday-slevy-150x150.png 150w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/11/Black-Friday-slevy-768x768.png 768w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/11/Black-Friday-slevy-1536x1536.png 1536w, https://evropskyspotrebitel.gov.cz/wp-content/uploads/2024/11/Black-Friday-slevy.png 1920w" sizes="(max-width: 300px) 100vw, 300px" /></a> <div class="media-body"> <header class="entry-header"> <h3 class="entry-title"> <a href="https://evropskyspotrebitel.gov.cz/news/smart-tips-for-black-friday/" rel="bookmark">Smart tips for Black Friday</a> </h3> <div class="entry-meta"> <i>Praha, <time datetime="2024-11-27">27th November 2024</time></i> </div> </header> <p class="entry-content hidden-sm-down"> (Prague, 27 November 2024) Black Friday brings not only tempting discounts, but also the risk of fraud and misleading offers. The European Consumer Centre Czechia has prepared practical tips on how to get real discounts and avoid common pitfalls when shopping online. “People should make sure that the discount is calculated on the lowest price in the last 30 days and that the product is not cheaper elsewhere.… </p> </div> </article> <article class="short-post post-3463 post type-post status-publish format-standard hentry category-news" id="post-3463"> <a href="https://evropskyspotrebitel.gov.cz/news/beware-fraudsters-misuse-the-name-of-the-ecc/" class="thumbnail hidden-sm-down"><img src="https://evropskyspotrebitel.gov.cz/img/esc_nopic.png" class="thumbnail hidden-sm-down img-fluid"></a> <div class="media-body"> <header class="entry-header"> <h3 class="entry-title"> <a href="https://evropskyspotrebitel.gov.cz/news/beware-fraudsters-misuse-the-name-of-the-ecc/" rel="bookmark">Beware! Fraudsters misuse the name of the ECC</a> </h3> <div class="entry-meta"> <i>Praha, <time datetime="2024-11-12">12th November 2024</time></i> </div> </header> <p class="entry-content hidden-sm-down"> The ECC has recorded cases of fraudulent emails sent to Czech citizens. The e-mail subject is: “Warning: how to recover lost funds and avoid fraud”. The text urges people to contact the supposed ‘ECC inspector’ Peter Nusser (who has never worked for the ECC Czech Republic which neither has any inspectors), who will supposedly help them recover their funds. 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