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href="https://www.openlinksw.com/describe/?url=https%3A%2F%2Fvirtuoso.openlinksw.com%2F%2Fwww.openlinksw.com%2Fcustomer-snapshot%2F" rel="nofollow"> customer snapshot </a> </p> <p> Search for a related document using our Faceted Browser: <a href="https://www.openlinksw.com/fct/?q=customer%20snapshot" rel="nofollow"> customer snapshot </a> </p> <br> <p>Alternatively, please browse our sitemap instead:</p> <dl> <dt> <a href="//www.openlinksw.com/">OpenLink Software</a> </dt> <dd>Corporate home</dd> <dd> <dl> <dt> <br> <a href="//virtuoso.openlinksw.com/">Virtuoso Universal Server</a> and <a href="http://virtuoso.openlinksw.com/dataspace/doc/dav/wiki/Main/">Virtuoso Open-Source Edition</a> </dt> <dd>Hybrid relational, object, graph, and linked data store and application server</dd> <dt> <br> <a href="//uda.openlinksw.com/">Universal Data Access (UDA)</a> </dt> <dd>Database connectivity solutions through ODBC, JDBC, ADO.NET, OLE DB, and XMLA</dd> <dt> <br> <a href="//ps.openlinksw.com/">Professional Services</a> </dt> <dd>Custom development, consultancy and training</dd> <dt> <br> <a href="https://shop.openlinksw.com/support_system/customers/">Technical Support</a> </dt> <dd>Web-based technical support for users and evaluators</dd> </dl> </dd> </dl> <p>Or contact the <script type="text/javascript"> document.write('<a rel="nofollow" href="//www.openlinksw.com/contact/?dept=OpenLink%20Webmaster&content=I+noticed+a+missing+page:+referrer+'+encodeURI(document.referrer)+'+location '+encodeURI(document.location)+'">webmaster</a>.') </script> </p> </div> <button class="open-btn" title="OPAL"> <img src="/opal-widget/chatbot.svg" style="width:30px;"> </button> <textarea id="clipboard-text"></textarea> <div class="chat-popup" id="opal-form"> <div class="form-container" id="opal-chat-main" hidden="hidden"> <div class="chat-top"> <p class="chat-top-text"> <b>Customer Support Assistant</b> </p> <p class="chat-top-text chat-top-connected">Connected</p> </div> <div id="user-message-area"> <div class="messages"> <div class="questions"> <a type="button" class="prompt">Why is OpenLink Software Important?</a><a type="button" class="prompt">What Products and Services Do You Provide?</a><a type="button" class="prompt">What Distinguishes Your Products and Services?</a><a type="button" class="prompt">How Are Your Products and Services Offered?</a> </div> <div id="progress" class="agent-message d-none" style="/*! display: none; */"> <p> <b><span>.</span><span>.</span><span>.</span> </b> </p> </div> </div> <div class="input-area"> <textarea placeholder="Type message.." id="message_input" required="required"></textarea> </div> </div> <button type="button" id="send" class="send"> <img src="/opal-widget/send.svg"> </button> <button type="button" id="stop" class="stop d-none"> <img src="/opal-widget/stop-circle.svg"> </button> <span type="button" class="call-btn"> <a href="tel:+1-781-273-0900"><img src="/opal-widget/phone-call.svg" style="width:20px; height:20px;"> </a> </span> <span type="button" class="share-btn"><img class="chat-top-button" src="/opal-widget/paperclip.svg" style="width:20px; height:20px;"> </span> <span type="button" class="close-btn"><img class="chat-top-button" src="/opal-widget/x-circle.svg"> </span> </div> <div class="form-container" id="opal-chat-intro" hidden="hidden"> <span type="button" class="close-btn"><img src="/opal-widget/x-circle.svg"> </span> <h3 style="text-align: center;">Need Assistance?</h3> <ul id="intro-options"> <li class="intro-item" id="intro-talk-with-opal"> <a> <p>Chat Now<span class="intro-option-span"><img class="intro-option-img" src="/opal-widget/chat-2.svg"></span> </p> </a> </li> <hr class="option-hr"> <li class="intro-item"> <p> <b>Contact Sales</b><span class="intro-option-span"></span> </p> <p class="intro-item"> <a href="tel:+1-781-273-0900">+1 781-273-0900</a> <span class="intro-option-span"><img class="intro-option-img" src="/opal-widget/telephone.svg"> </span> </p> <p class="intro-item"> <a href="https://www.openlinksw.com/contact">Send Us An Email</a> <span class="intro-option-span"><img class="intro-option-img" src="/opal-widget/mail.svg"> </span> </p> </li> </ul> </div> </div> <script src="//cdnjs.cloudflare.com/ajax/libs/clipboard.js/2.0.11/clipboard.min.js" integrity="sha512-7O5pXpc0oCRrxk8RUfDYFgn0nO1t+jLuIOQdOMRp4APB7uZ4vSjspzp5y6YDtDs4VzUSTbWzBFZ/LKJhnyFOKw==" crossorigin="anonymous" referrerpolicy="no-referrer"></script><script type="text/javascript"> $(document).ready(function(){ $('.chat-popup').hide(); $("#progress.agent-message").hide(); $(".open-btn").hide(); // // Wait 4 seconds before showing the OPAL icon setTimeout(function() { // Use jQuery to fade in the button over 0 seconds, making it effectively instant $('.chat-popup').fadeIn(1000).css('display','flex'); }, 4000); // 4000 milliseconds = 4 seconds $("#intro-talk-with-opal").on("click",function(){ $("#opal-chat-intro").hide(); if ($(window).width() > 1000) { // Code to run if the window width is greater than 1000 pixels $(".chat-popup").css("bottom","20px") } else{ $(".chat-popup").css("bottom","0") } $("#opal-chat-main").fadeIn(0); }); $(".open-btn").on("click",function(){ $(".open-btn").hide(); $("#opal-chat-main").hide(); $("#opal-chat-intro").show(0); }); }); </script><script type="text/javascript" src="/opal-widget/apikey.js"></script><script type="text/javascript" src="/opal-widget/auth.js"></script><script type="text/javascript" src="/opal-widget/opal.js"></script><script type="text/javascript"> var md = window.markdownit({ html:true, breaks:true, linkify:true, langPrefix:'language-', }); var clipboard = new ClipboardJS('.clipboard-btn'); // Evaluation License Generation Actions $(document).ready(function() { // Set up the event handler using event delegation $(document).on('click', '.eval-gen-btn', function() { console.log('eval-btn clicked'); document.getElementById('ts').value = Date.now(); // Set Unix Timestamp if (document.getElementById('subscribe').value == 'yes') { document.getElementById('subscribe').value = 'subscribe'; // Send Promotional Content } else { document.getElementById('subscribe').value = ''; // Do not send promotional content } document.getElementById('form1').submit(); // Generate Evaluation License }); }); // End Evaluation License Generation Actions $(function () { const thisUrl = window.location; const baseUrl = thisUrl .protocol + "//" + thisUrl.host; // OIDC wrapper for API Key authentication var authClient = new AuthClient(virtuosoApiKey); var session = authClient.getDefaultSession(); // OPAL interface, params: OIDC client var, backend host & port, callbacks for incoming message and error callback // if callbacks not given behaviour is not defined var opal = new Opal(authClient, 'linkeddata.uriburner.com', receiveMessage, errorHandler, { model: 'gpt-4o', // next three are to calibrate model, look at OpenAI docs. //model: 'gpt-4-turbo', top_p: 0.5, temperature: 0.2, //module: 'chat-help', // fine-tune module to init session, e.g. data-twingler-config, chat-help et.c see docs. module: 'virtuoso-support-assistant-config', functions: ['Demo.demo.execute_spasql_query'], // backend registered functions, can be added unless not given otherwise via module }); $('.stop').on ('click', function () { opal.stop(); $('#stop').hide(); $('#send').show(); }); var $currentMessage = undefined; // keep DOM element of the receiving message as it coming on chunks var currentText = undefined; var $messages = $('.messages'); // the messages list, shortcut function receiveMessage(role, chunk) { if (role === 'function' || role === 'tool' || role === 'function_response') { return; } if (role === 'notice'){ alert(chunk); return; } if (chunk === '[DONE]' || chunk === '[LENGTH]') { $currentMessage = undefined; currentText = undefined; $messages.find('.cursor').remove(); // <<< remove indicator $('.stop').toggleClass('d-none', true); // <<< enable stop button $('.stop').hide(); $('.send').show(); $messages.animate({ scrollTop: $messages.prop('scrollHeight') }, 0); $('.prompt').on ('click', sendPredefinedPrompt); $('#progress.agent-message').appendTo('.messages').hide(); } else if (!$currentMessage) { // this is first chunk of the answer currentText = chunk; $currentMessage = $('<div class="agent-message"></div>'); $currentMessage.html(md.render(currentText)); $messages.append($currentMessage); $messages.animate({ scrollTop: $messages.prop('scrollHeight') }, 0); $('<span class="cursor"></span>').insertAfter($currentMessage); /// <<< add indicator $('.stop').toggleClass('d-none', false); /// <<< disable stop button $('#progress.agent-message').hide(); // <<< enable progress text bubble $('.stop').show(); $('#clipboard-text').val($('#clipboard-text').val() + '\nassistant: ' + chunk); } else { // next chunk currentText = currentText + chunk; $currentMessage.html(md.render(currentText)); $messages.animate({ scrollTop: $messages.prop('scrollHeight') }, 0); $('#clipboard-text').val($('#clipboard-text').val()+chunk); } } function errorHandler (error) { // error handler, called by Opal() if something f goes wrong let $message = $('<div class="agent-message">'+error+'</div>'); $messages.append($message); } $('.open-btn').on('click', function(e) { // to open chat popup $('.open-btn').hide(); $('#opal-form').fadeIn(); }); $('.close-btn').on('click', function(e) { // self evident // $('.close-btn').hide(); console.log(e); $('#opal-chat-main').hide(); if ($(window).width() > 1000) { $(".chat-popup").css("bottom","1.3em") } else{ $(".chat-popup").css("bottom","0") }; if($("#opal-chat-intro").is(":visible")){ $(".chat-popup").hide() $(".open-btn").show() } else{ $("#opal-chat-intro").show(); } // $('.open-btn').show(); }); $('#message_input').keypress(function (e) { // enter or shift + enter if (!e.shiftKey && e.which === 13) { let text = $('#message_input').val().trim(); e.preventDefault(); sendPrompt(text); } }); $('.send').on('click', function(e) { // see above, doing same thing let $messages = $('.chat-popup .messages'); let text = $('#message_input').val().trim(); sendPrompt(text); }); // simple wait function to allow socket to connect etc. async function waitConnect() { while (!opal.chat_id) { await new Promise(resolve => setTimeout(resolve, 100)); } } // wrapper to draw message and call OPAL widget async function sendPrompt (text) { if (!opal.chat_id) { opal.connect(); // open a WebSocket and init session // however bind() the onOpen can't be detected synchronously, so we need to wait on timeout await waitConnect(); } if (text.length) { $('#send').hide(); $('#stop').show(); $messages.append ($(`<div class="user-message"><p>${text}</p></div>`)); $messages.animate({ scrollTop: $messages.prop('scrollHeight') }, 0); $('.prompt').off(); opal.send (text); $('#message_input').val(''); $('#clipboard-text').val($('#clipboard-text').val() + '\nuser: ' + text); 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