CINXE.COM

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webform-submission-support-request-node-2426-add-form js-webform-details-toggle webform-details-toggle basic-form" data-recaptcha-id="webform_submission_support_request_node_2426_add_form" data-drupal-selector="webform-submission-support-request-node-2426-add-form" enctype="multipart/form-data" action="/en/support" method="post" id="webform-submission-support-request-node-2426-add-form" accept-charset="UTF-8"> <div class="cm-webform-cols__cols__item js-form-wrapper form-wrapper" data-drupal-selector="edit-container-left" id="edit-container-left"><div class="js-form-item form-item js-form-type-select form-item-product js-form-item-product"> <label for="edit-product">Product</label> <select data-drupal-selector="edit-product" id="edit-product" name="product" class="form-select"><option value="" selected="selected">Select Product</option><option value="Cloudmark Authority">Cloudmark Authority</option><option value="Cloudmark Platform for Mobile">Cloudmark Platform for Mobile</option><option value="Cloudmark Cloud">Cloudmark Cloud</option><option value="Cloudmark Platform for Email">Cloudmark Platform for Email</option><option value="Cloudmark Spam Reporting Service (SRS)">Cloudmark Spam Reporting Service (SRS)</option><option value="Cloudmark Insight">Cloudmark Insight</option></select> </div> <div class="js-form-item form-item js-form-type-textfield form-item-first-name js-form-item-first-name form-no-label"> <label for="edit-first-name" class="visually-hidden js-form-required form-required">First name</label> <input data-drupal-selector="edit-first-name" type="text" id="edit-first-name" name="first_name" value="" size="60" maxlength="255" placeholder="First name*" class="form-text required" required="required" aria-required="true" /> </div> <div class="js-form-item form-item js-form-type-textfield form-item-last-name js-form-item-last-name form-no-label"> <label for="edit-last-name" class="visually-hidden js-form-required form-required">Last name</label> <input data-drupal-selector="edit-last-name" type="text" id="edit-last-name" name="last_name" value="" size="60" maxlength="255" placeholder="Last name*" class="form-text required" required="required" aria-required="true" /> </div> <div class="js-form-item form-item js-form-type-textfield form-item-company js-form-item-company form-no-label"> <label for="edit-company" class="visually-hidden">Company</label> <input data-drupal-selector="edit-company" type="text" id="edit-company" name="company" value="" size="60" maxlength="255" placeholder="Company" class="form-text" /> </div> <div class="js-form-item form-item js-form-type-email form-item-email js-form-item-email form-no-label"> <label for="edit-email" class="visually-hidden">Email Address</label> <input data-drupal-selector="edit-email" type="email" id="edit-email" name="email" value="" size="60" maxlength="254" placeholder="Email Address*" class="form-email" /> </div> <div class="js-form-item form-item js-form-type-textfield form-item-telephone js-form-item-telephone form-no-label"> <label for="edit-telephone" class="visually-hidden">Phone Number</label> <input data-drupal-selector="edit-telephone" type="text" id="edit-telephone" name="telephone" value="" size="60" maxlength="255" placeholder="Phone Number" class="form-text" /> </div> </div> <div class="cm-webform-cols__cols__item js-form-wrapper form-wrapper" data-drupal-selector="edit-container-right" id="edit-container-right"><div id="edit-instructions" class="js-form-item form-item js-form-type-webform-markup form-item-instructions js-form-item-instructions form-no-label"> Reporting an accuracy issue? Please see our <a href="https://www.cloudmark.com/en/knowledgebase/cloudmark-authority-sdk/how-to-report-an-accuracy-issue">accuracy reporting guidelines.</a><br /> The description field at left can only hold 32KB, you may save and attach emails up to 10MB in size with the "Choose File" button below. </div> <label data-drupal-selector="edit-issue-details-label" for="edit-issue-details-label">Issue Details</label><div class="js-form-item form-item js-form-type-textfield form-item-summary js-form-item-summary form-no-label"> <label for="edit-summary" class="visually-hidden js-form-required form-required">Summary</label> <input data-drupal-selector="edit-summary" type="text" id="edit-summary" name="summary" value="" size="60" maxlength="255" placeholder="Summary*" class="form-text required" required="required" aria-required="true" /> </div> <div class="js-form-item form-item js-form-type-textarea form-item-description js-form-item-description form-no-label"> <label for="edit-description" class="visually-hidden js-form-required form-required">Description</label> <div> <textarea data-drupal-selector="edit-description" id="edit-description" name="description" rows="5" cols="60" placeholder="Description*" class="form-textarea required" required="required" aria-required="true"></textarea> </div> </div> <div class="js-form-item form-item js-form-type-select form-item-priority js-form-item-priority"> <label for="edit-priority" class="js-form-required form-required">Priority</label> <select data-drupal-selector="edit-priority" id="edit-priority" name="priority" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">Select Priority*</option><option value="P1">P1 - System Down</option><option value="P2">P2 - Severe Business Impact</option><option value="P3">P3 - Medium Impact</option><option value="P4">P4 - Low Impact</option><option value="P5">P5 - Enhancement Request</option></select> </div> <fieldset data-drupal-selector="edit-false-positive-negative" class="js-webform-states-hidden radios--wrapper fieldgroup form-composite webform-composite-visible-title js-webform-type-radios webform-type-radios js-form-item form-item js-form-wrapper form-wrapper" id="edit-false-positive-negative--wrapper" data-drupal-states="{"visible":[{".webform-submission-support-request-node-2426-add-form :input[name=\u0022priority\u0022]":{"value":"P1"}},"xor",{".webform-submission-support-request-node-2426-add-form :input[name=\u0022priority\u0022]":{"value":"P2"}}]}" role="radiogroup" aria-labelledby="edit-false-positive-negative--wrapper-legend"> <legend id="edit-false-positive-negative--wrapper-legend"> <span class="fieldset-legend">Is this a false positive or false negative?</span> </legend> <div class="fieldset-wrapper"> <div id="edit-false-positive-negative" class="js-webform-radios webform-options-display-one-column"><div class="js-form-item form-item js-form-type-radio form-item-false-positive-negative js-form-item-false-positive-negative"> <input data-drupal-selector="edit-false-positive-negative-neither" type="radio" id="edit-false-positive-negative-neither" name="false_positive_negative" value="neither" class="form-radio" /> <label for="edit-false-positive-negative-neither" class="option">Neither</label> </div> <div class="js-form-item form-item js-form-type-radio form-item-false-positive-negative js-form-item-false-positive-negative"> <input data-drupal-selector="edit-false-positive-negative-false-positive" type="radio" id="edit-false-positive-negative-false-positive" name="false_positive_negative" value="false positive" class="form-radio" /> <label for="edit-false-positive-negative-false-positive" class="option">False positive</label> </div> <div class="js-form-item form-item js-form-type-radio form-item-false-positive-negative js-form-item-false-positive-negative"> <input data-drupal-selector="edit-false-positive-negative-false-negative" type="radio" id="edit-false-positive-negative-false-negative" name="false_positive_negative" value="false negative" class="form-radio" /> <label for="edit-false-positive-negative-false-negative" class="option">False negative</label> </div> </div> </div> </fieldset> <fieldset data-drupal-selector="edit-service-outage" class="js-webform-states-hidden radios--wrapper fieldgroup form-composite webform-composite-visible-title js-webform-type-radios webform-type-radios js-form-item form-item js-form-wrapper form-wrapper" id="edit-service-outage--wrapper" data-drupal-states="{"visible":[{".webform-submission-support-request-node-2426-add-form :input[name=\u0022priority\u0022]":{"value":"P1"}},"xor",{".webform-submission-support-request-node-2426-add-form :input[name=\u0022priority\u0022]":{"value":"P2"}}]}" role="radiogroup" aria-labelledby="edit-service-outage--wrapper-legend"> <legend id="edit-service-outage--wrapper-legend"> <span class="fieldset-legend">Is this a service outage?</span> </legend> <div class="fieldset-wrapper"> <div id="edit-service-outage" class="js-webform-radios webform-options-display-one-column"><div class="js-form-item form-item js-form-type-radio form-item-service-outage js-form-item-service-outage"> <input data-drupal-selector="edit-service-outage-no" type="radio" id="edit-service-outage-no" name="service_outage" value="No" class="form-radio" /> <label for="edit-service-outage-no" class="option">No</label> </div> <div class="js-form-item form-item js-form-type-radio form-item-service-outage js-form-item-service-outage"> <input data-drupal-selector="edit-service-outage-yes" type="radio" id="edit-service-outage-yes" name="service_outage" value="Yes" class="form-radio" /> <label for="edit-service-outage-yes" class="option">Yes</label> </div> </div> </div> </fieldset> <div class="js-form-item form-item js-form-type-select form-item-reproducibility js-form-item-reproducibility"> <label for="edit-reproducibility" class="js-form-required form-required">Select Reproducibility</label> <select data-drupal-selector="edit-reproducibility" id="edit-reproducibility" name="reproducibility" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">Select Reproducibility*</option><option value="Every time">Every time</option><option value="Occasionally">Occasionally</option><option value="Irreproducible">Irreproducible</option><option value="Have not tried">Have not tried</option><option value="N/A">N/A</option></select> </div> <div id="ajax-wrapper"><div class="js-form-item form-item js-form-type-managed-file form-item-sample-messages js-form-item-sample-messages"> <label for="edit-sample-messages-upload" id="edit-sample-messages--label">Attach sample email message(s)</label> <div id="edit-sample-messages" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-sample-messages-upload" type="file" id="edit-sample-messages-upload" name="files[sample_messages]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-sample-messages-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-sample-messages-upload-button" name="sample_messages_upload_button" value="Upload" /> <input data-drupal-selector="edit-sample-messages-fids" type="hidden" name="sample_messages[fids]" /> </div> <div class="description"> <div id="edit-sample-messages--description" class="webform-element-description">One file only.<br />256 MB limit.<br />Allowed types: zip. </div> </div> </div> </div></div> <input data-drupal-selector="edit-simple-recaptcha-token" type="hidden" name="simple_recaptcha_token" value="" /> <input data-drupal-selector="edit-simple-recaptcha-type" type="hidden" name="simple_recaptcha_type" value="v2" /> <input autocomplete="off" data-drupal-selector="form-j-s-apo-jqi-6y47oscdqui-xu6zo8ldkokoixgywb8" type="hidden" name="form_build_id" value="form-J_s_ApO-jqI-6Y47oScDqui_XU6ZO8lDkOKoiXgYwb8" /> <input data-drupal-selector="edit-webform-submission-support-request-node-2426-add-form" type="hidden" name="form_id" value="webform_submission_support_request_node_2426_add_form" /> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"><div id="webform_submission_support_request_node_2426_add_form-captcha" class="recaptcha recaptcha-wrapper js-form-wrapper form-wrapper" data-drupal-selector="edit-captcha"><div class="g-recaptcha" data-sitekey="6LdAFRITAAAAAOJU03MAr6w1oTKTmbOQVDAXCJxP"></div></div> <input class="webform-button--submit button button--primary js-form-submit form-submit" data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Submit" /> </div> </form> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </section> </main> </div> <footer class="footer"> <section class="footer-section"> <div 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