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Nozomi Networks Customer Support
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class="navigation-full"><section class="announcement-bar"><div class="w-layout-blockcontainer announcement-bar-container w-container"><div class="announcement-bar-text"><strong>Live Demo: The Nozomi Networks Platform in 15 Minutes<br/></strong></div><a href="https://www.nozominetworks.com/resources/live-demo-the-nozomi-networks-platform-in-15-minutes" target="_blank" class="announcement-bar-button w-button">Register Now</a></div></section><div class="navigation-top-banner"><div class="container-navigation top-menu-container w-container"><div class="navigation-link-wrapper top-navigation-link-wrapper"><a href="/academy" class="top-menu-link-block w-inline-block"><div class="top-menu-link-text">Academy</div></a><a href="/labs" class="top-menu-link-block w-inline-block"><div class="top-menu-link-text">Labs</div></a><a href="/company/careers" class="top-menu-link-block w-inline-block"><div class="top-menu-link-text">Careers</div></a><a href="https://partners.nozominetworks.com/English/" 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class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Asset Inventory Management</div></a><a href="/solutions/threat-detection-and-response" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Threat Detection聽& Response</div></a><a href="/solutions/iot-ot-network-monitoring" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Continuous Network Monitoring</div></a><a href="/solutions/iot-ot-vulnerability-management" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Risk & Vulnerability Management</div></a><a href="/solutions/iot-security" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">IoT Security</div></a><a href="/solutions/data-center-cybersecurity" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Data Center Cybersecurity</div></a><a href="/solutions/building-automation-system-cybersecurity" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Building Automation System<br/>Cybersecurity</div></a></div></div><div id="w-node-f086dac4-d3e5-963f-9b8e-0ff111f5ae9d-30f70ec3" class="nav-dropdown-column-wrapper nav-dropdown-solutions-wrapper"><div class="nav-link-list-dropdown-wrapper"><div class="nav-link-list-small-header-with-icon-wrapper industry-nav-link-list-small-header"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/647df7bf74ced86d0dc1c29c_nozomi-solutions-menu-icon-3.svg" loading="lazy" alt="" class="nav-link-list-small-header-icon"/><div class="nav-link-list-small-header">INDUSTRY</div></div><div class="nav-link-list-two-column-wrapper w-row"><div class="w-col w-col-6 w-col-stack"><a href="/industries/airport-cybersecurity" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Airports</div></a><a href="/industries/electric-utilities-cybersecurity" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Electric Utilities</div></a><a 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class="nav-list-link-text">Pharmaceutical</div></a><a href="/industries/rail-cybersecurity" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Rail</div></a><a href="/industries/retail-cybersecurity" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Retail</div></a><a href="/industries/smart-cities-cybersecurity" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Smart Cities</div></a><a href="/industries/stadiums-arenas" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Stadiums & Arenas</div></a><a href="/industries/water-wastewater-cybersecurity" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Water &<br/>Wastewater</div></a></div></div></div></div><div id="w-node-_6cc7f1ae-788f-64bd-f869-1683ba23c206-30f70ec3" class="nav-dropdown-column-wrapper nav-dropdown-column-wrapper---border-right nav-dropdown-solutions-wrapper"><div class="nav-link-list-dropdown-wrapper"><div class="nav-link-list-small-header-with-icon-wrapper"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/647df7bfb032786965be445e_nozomi-solutions-menu-icon-2.svg" loading="lazy" alt="" class="nav-link-list-small-header-icon"/><div class="nav-link-list-small-header">COMPLIANCE</div></div><a href="/compliance/isa-iec-62443-standards" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">ISA/IEC 62443 Standards</div></a><a href="/compliance/nerc-cip" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">NERC CIP</div></a><a href="/compliance/nis2-directive-compliance" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">NIS2 Directive</div></a><a href="/compliance/sec-cybersecurity-rules" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">SEC Cybersecurity Rules</div></a><a href="/compliance/tsa-security-directives" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">TSA Security Directives</div></a></div></div></div></nav></div><div data-hover="false" data-delay="0" data-w-id="9a7c8e13-35ed-5514-55fe-acbc3f5fa706" class="dropdown w-dropdown"><div class="nav-toggle w-dropdown-toggle"><div>Partners</div></div><nav class="dropdown-list w-dropdown-list"><div class="w-layout-grid grid dropdown-nav-grid dropdown-nav-grid-partners"><div id="w-node-_73cd8bf4-a1be-55e6-0b6d-dc5f9a824c35-30f70ec3" class="nav-dropdown-column-wrapper white-box-column-wrapper"><div class="nav-dropdown-white-box-wrapper nav-dropdown-white-box-wrapper---wide partner-mega-menu-box"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/647dfde6427cc3addfcd2765_nozomi-partners-menu-icon-1.svg" loading="lazy" alt=""/><h3 class="nozomi-mega-menu-white-box-header nozomi-mega-menu-white-box-header---wide">Why Partner with Us</h3><p class="nozomi-mega-menu-white-box-paragraph">Our global partner network deploys OT & IoT cybersecurity solutions for customers around the world.</p><a href="/partners" class="nozomi-mega-menu-white-box-link w-inline-block"><div class="nozomi-mega-menu-white-box-link-text">Learn more</div></a></div></div><div id="w-node-_9a7c8e13-35ed-5514-55fe-acbc3f5fa70c-30f70ec3" class="nav-dropdown-column-wrapper white-box-column-wrapper"><div class="nav-dropdown-white-box-wrapper nav-dropdown-white-box-wrapper---wide partner-mega-menu-box"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/647dfea905891930ecca34ac_nozomi-about-menu-icon-1.svg" loading="lazy" alt="" class="partner-menu-icon-1"/><h3 class="nozomi-mega-menu-white-box-header nozomi-mega-menu-white-box-header---wide">Our Partners</h3><p class="nozomi-mega-menu-white-box-paragraph">Explore all Nozomi Networks partners</p><a href="/partners#our-partners" class="nozomi-mega-menu-white-box-link w-inline-block"><div class="nozomi-mega-menu-white-box-link-text">Learn more</div></a></div></div><div id="w-node-_22c9ad28-eba7-dea8-6747-bc706e91b27b-30f70ec3" class="nav-dropdown-column-wrapper white-box-column-wrapper"><div class="nav-dropdown-white-box-wrapper nav-dropdown-white-box-wrapper---wide partner-mega-menu-box"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65df8146636482acba9ef204_partner-search-icon.svg" loading="lazy" alt="" class="partner-mega-menu-icon-med"/><h3 class="nozomi-mega-menu-white-box-header nozomi-mega-menu-white-box-header---wide">Find a Partner</h3><p class="nozomi-mega-menu-white-box-paragraph">Find a certified Nozomi Networks partner in your country.</p><a href="/partners/find-a-partner" class="nozomi-mega-menu-white-box-link w-inline-block"><div class="nozomi-mega-menu-white-box-link-text">Learn more</div></a></div></div><div id="w-node-b6981566-e6b8-35f7-7a13-38fef51a2191-30f70ec3" class="nav-dropdown-column-wrapper white-box-column-wrapper"><div class="nav-dropdown-white-box-wrapper nav-dropdown-white-box-wrapper---wide partner-mega-menu-box"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/64d507342134d4fe7e42c63f_NN-Icons-3-Colors-400x400px_laptop-140.svg" loading="lazy" alt="" class="partner-portal-icon partner-portal-icon-lg"/><h3 class="nozomi-mega-menu-white-box-header nozomi-mega-menu-white-box-header---wide">Partner Portal</h3><p class="nozomi-mega-menu-white-box-paragraph">Log into the Nozomi Networks partner portal.</p><a href="https://partners.nozominetworks.com/English/" target="_blank" class="nozomi-mega-menu-white-box-link w-inline-block"><div class="nozomi-mega-menu-white-box-link-text">Log In</div></a></div></div></div></nav></div><div data-hover="false" data-delay="0" data-w-id="7d3ce5f9-6240-b523-6112-039ee7d7c514" class="dropdown w-dropdown"><div class="nav-toggle w-dropdown-toggle"><div>Resources</div></div><nav class="dropdown-list w-dropdown-list"><div class="w-layout-grid grid dropdown-nav-grid dropdown-nav-resources-grid"><div id="w-node-c0f1f060-a76b-da20-975b-6301dc235111-30f70ec3" class="nav-dropdown-column-wrapper white-box-column-wrapper"><div class="nav-dropdown-white-box-wrapper nav-dropdown-white-box-wrapper---wide"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/647e083e33848493787fd49d_nozomi-resources-menu-icon-1.svg" loading="lazy" alt=""/><h3 class="nozomi-mega-menu-white-box-header nozomi-mega-menu-white-box-header---wide">Resource Library</h3><p class="nozomi-mega-menu-white-box-paragraph">Browse OT & IoT security research, guides, videos and more from the Nozomi Networks team.</p><a href="/resources" class="nozomi-mega-menu-white-box-link w-inline-block"><div class="nozomi-mega-menu-white-box-link-text">View Resources</div></a></div></div><div id="w-node-b95a8b1c-9b8b-0bf5-6bcc-881812dba420-30f70ec3" class="nav-dropdown-column-wrapper nav-dropdown-resources-columns-wrapper"><div class="nav-link-list-dropdown-wrapper"><div class="nav-link-list-small-header">RESOURCES</div><div class="nav-link-list-two-column-wrapper w-row"><div class="nav-menu-resources-column-1 w-col w-col-6"><a href="/case-studies" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Case Studies</div></a><a href="/content-packs" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Content Packs</div></a><a href="/data-sheets" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Data Sheets</div></a><a href="/guides" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Guides </div></a><a href="/podcasts" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Podcasts</div></a></div><div class="column-4 w-col w-col-6"><a href="/research-reports" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Research Reports</div></a><a href="/solution-briefs" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Solution Briefs</div></a><a href="/videos" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Videos</div></a><a href="/webinars" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">Webinars</div></a><a href="/white-papers" class="nav-link-list-link w-inline-block"><div class="nav-list-link-text">White Papers</div></a></div></div></div></div><div id="w-node-_75fdf6f2-5fd5-5484-f185-d94876eefc91-30f70ec3" class="nav-dropdown-column-wrapper white-box-column-wrapper"><div class="nav-dropdown-white-box-wrapper nav-dropdown-white-box-wrapper---wide"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/647dfea905891930ecca34ac_nozomi-about-menu-icon-1.svg" loading="lazy" alt=""/><h3 class="nozomi-mega-menu-white-box-header nozomi-mega-menu-white-box-header---wide">Customer Hub</h3><p class="nozomi-mega-menu-white-box-paragraph">Explore our latest customer resources, including webinars, how-to videos, content packs and more.</p><a href="/customer-resources" class="nozomi-mega-menu-white-box-link w-inline-block"><div class="nozomi-mega-menu-white-box-link-text">View Hub</div></a></div></div></div></nav></div><a href="/blog" class="top-nav-link-block w-inline-block"><div class="nav-toggle">Blog</div></a><div data-hover="false" data-delay="0" class="dropdown w-dropdown"><div class="nav-toggle w-dropdown-toggle"><div>Company</div></div><nav class="dropdown-list w-dropdown-list"><div class="w-layout-grid grid dropdown-nav-grid dropdown-nav-grid-company"><div id="w-node-_521dd46f-a407-64a5-dd19-ffaa1e9ebfbe-30f70ec3" class="nav-dropdown-column-wrapper white-box-column-wrapper"><div class="nav-dropdown-white-box-wrapper nav-dropdown-white-box-wrapper---wide"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/647dfea905891930ecca34ac_nozomi-about-menu-icon-1.svg" loading="lazy" alt=""/><h3 class="nozomi-mega-menu-white-box-header nozomi-mega-menu-white-box-header---wide">About Nozomi Networks</h3><p class="nozomi-mega-menu-white-box-paragraph">We keep critical infrastructure and operational technology cyber resilient.</p><a href="/company" class="nozomi-mega-menu-white-box-link w-inline-block"><div class="nozomi-mega-menu-white-box-link-text">Learn more</div></a></div></div><div id="w-node-_521dd46f-a407-64a5-dd19-ffaa1e9ebfc8-30f70ec3" class="nav-dropdown-column-wrapper"><div class="nav-link-list-dropdown-wrapper nav-icon-links-grid-wrapper"><div class="nav-icon-links-column-wrapper w-row"><div class="w-col w-col-6"><a href="/company/leadership" class="nav-icon-links-block w-inline-block"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/64c93675ed962a0e3b6e45d8_leadership-team-icon.svg" loading="lazy" alt="" class="nav-icon-links-icon company-links-icon"/><div class="nav-icon-links-text">Leadership Team</div></a><a href="/events" class="nav-icon-links-block w-inline-block"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/64b57df71e33d8cb8245cbe7_%20events-icon.svg" loading="lazy" alt="" class="nav-icon-links-icon company-links-icon"/><div class="nav-icon-links-text">Events</div></a><a href="/company/newsroom" class="nav-icon-links-block w-inline-block"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/64b57df7bb1169138c54ebc8_newsroom-icon.svg" loading="lazy" alt="" class="nav-icon-links-icon company-links-icon"/><div class="nav-icon-links-text">Newsroom</div></a></div><div class="w-col w-col-6"><a href="/company/careers" class="nav-icon-links-block w-inline-block"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/64b57df7e2340e9dfe2c628b_careers-icon.svg" loading="lazy" alt="" class="nav-icon-links-icon company-links-icon"/><div class="nav-icon-links-text">Careers</div></a><a href="/customer-testimonials" class="nav-icon-links-block w-inline-block"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/64b57df7de423e6e0ba360c1_customer-testimonials.svg" loading="lazy" alt="" class="nav-icon-links-icon company-links-icon"/><div class="nav-icon-links-text">Customer Testimonials</div></a><a href="/company/contact-us" class="nav-icon-links-block w-inline-block"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/64b57df87f088fba967ffc33_contact-us.svg" loading="lazy" alt="" class="nav-icon-links-icon company-links-icon contact-us-menu-icon"/><div class="nav-icon-links-text">Contact Us</div></a></div></div></div></div></div></nav></div><div class="search-bar-container search-bar-container-mobile-nav"><form action="/search" class="search search-bar-container-mobile-nav w-form"><input class="search-input new-search search-input-mobile-nav w-input" maxlength="256" name="query" placeholder="" type="search" id="search" required=""/><input type="submit" class="search-button new-search-button w-button" value=""/></form></div></nav><a href="/demo" class="nav-button hs-cta-trigger-button-hs-cta-trigger-button-152380361226 w-button">Request Demo</a><div class="menu-button w-nav-button"><div class="w-icon-nav-menu"></div></div></div></div></div></div><section class="blue-triangles-hero-section"><div class="w-layout-blockcontainer blue-triangles-hero-container w-container"><div class="blue-triangles-hero-text-wrapper customer-support-hero-text-wrapper"><h1 class="blue-triangles-hero-section-header customer-support-title">Global Customer Support</h1><p class="blue-triangles-hero-text-paragraph customer-support-paragraph">World-class customer support available 24 hours a day, 365 days a year</p><div class="customer-support-hero-title-button-wrapper"><a href="https://nozominetworks.my.site.com/support/login?ec=302&startURL=%2Fsupport%2Fs%2F" target="_blank" class="nozomi-button nozomi-button-arrow button-padding-right-10px w-button">Login to Portal</a><a href="/resources/global-customer-support" target="_blank" class="nozomi-button nozomi-button-arrow button-padding-right-10px w-button">Support Brochure</a></div></div></div></section><section class="customer-support-plans-section"><div class="w-layout-blockcontainer customer-support-plans-container w-container"><div class="customer-support-plans-title-wrapper"><p class="customer-support-plans-title-paragraph">At Nozomi Networks, we are committed to delivering world-class technical support to help resolve your issues faster and keep your operations running smoothly. We offer two support packages to meet your business needs: 聽Standard and Mission Critical. 聽<br/><br/>With both support packages, customers have access to our technical support team by phone or email 24x7x365. For customers that have more complex environments and want regular cadence to discuss the status of support cases and updates on new features, Nozomi Networks offers Mission Critical support. 聽<br/><br/>With Mission Critical, customers are assigned a Technical Account Manager with prioritized cases, phone queueing and updates on new features and upcoming releases. 聽</p><div class="support-table-wrapper"><h2 class="customer-support-plans-title">Standard vs. Mission Critical Support</h2><div class="support-table-grid"><div id="w-node-c6408695-56e3-e436-fd53-dcfbe861e0bb-e47900be" class="customer-support-grid-item customer-support-grid-item-light-blue"></div><div id="w-node-_782e866e-e625-c575-9653-8e489227754e-e47900be" class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered">Standard</div><div id="w-node-_70d910cd-98fc-cbac-c3b1-5933fe7d20e4-e47900be" class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered">Mission Critical</div><div class="customer-support-grid-item customer-support-grid-item-gray">Phone Support</div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d06fb791fd6830a2d9d_check-circle-blue.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Hardware Replacement </div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d06fb791fd6830a2d9d_check-circle-blue.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Software Updates </div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d06fb791fd6830a2d9d_check-circle-blue.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Online Support Portal </div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d06fb791fd6830a2d9d_check-circle-blue.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Email support </div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d06fb791fd6830a2d9d_check-circle-blue.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Access to Training Portal </div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d06fb791fd6830a2d9d_check-circle-blue.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Access to Premium Paid Training </div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Technical Account Manager</div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Prioritized Support Responses </div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Prioritized Engineering Response </div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div><div class="customer-support-grid-item customer-support-grid-item-gray">Health Check Benchmark Review</div><div class="customer-support-grid-item customer-support-grid-item-gray customer-support-grid-centered"></div><div class="customer-support-grid-item customer-support-grid-item-dark-blue customer-support-grid-centered"><img src="https://cdn.prod.website-files.com/645a4534705010e2cb244f50/65fc7d5e5f97ac21642e4316_check-circle-white.svg" loading="lazy" alt="" class="customer-support-table-checkbox-image"/></div></div></div></div><div class="customer-support-plans-subheader-wrapper div-block-22 div-block-23 div-block-24 div-block-25 div-block-26"><p class="customer-support-plans-subheader-title">For more information, download our Global Customer Support Brochure.</p><a href="/resources/global-customer-support" target="_blank" class="nozomi-button nozomi-button-arrow w-button">Download Brochure</a></div></div></section><section class="customer-support-connect-section"><div class="w-layout-blockcontainer customer-support-connect-section-container w-container"><h2 class="customer-support-connect-section-title">Contact Nozomi Networks Customer Support</h2><div class="w-row"><div class="w-col w-col-6"><div class="customer-support-connect-section-phone-support-wrapper"><div class="customer-support-connect-section-phone-support-block-title">Phone Support</div><p class="customer-support-connect-section-phone-support-block-paragraph">If you are unable to access the Support Portal, call the Global Customer Support line:</p><a href="tel:+18772825858" 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