CINXE.COM

<!DOCTYPE html> <html lang="en"> <head>  <meta charset="utf-8"> <link rel="shortcut icon" href="assets/images/icons/globefavico.png" type="image/x-icon" /> <title>Social Media for Government Conference | FAQ</title> <meta name="description" content="Learn strategies and tips for tackling issues most important to government agencies including social media and crisis communications, improving agency reputation, and building relationships with your community."> <meta name="google-site-verification" content="teOZBCcjc6rRct2qTVmWyQZwEsMfsFrMnKxBiIJmWEQ" /> <base href="https://socialmediastrategiessummit.com/">  <meta name="format-detection" content="telephone=no"> <meta name="viewport" content="width=device-width, initial-scale=1">  <meta property="og:locale" content="en_US"/> <meta property="og:site_name" content="Social Media Strategies Summit"/> <meta property="og:title" content="Social Media for Government Conference | FAQ"/> <meta property="og:description" content=""/> <meta property="og:url" content="https://socialmediastrategiessummit.com/government-may-2025/summit/attendee-faq.html"/> <meta property="og:type" content="website"/> <meta property="og:image" content="https://socialmediastrategiessummit.com/assets/client_files/images/2023/M278 - Social Share Banner.jpeg"/>  <meta name="twitter:card" content="summary"> <meta name="twitter:url" content="https://socialmediastrategiessummit.com/government-may-2025/summit/attendee-faq.html"> <meta name="twitter:title" content="Social Media for Government Conference | FAQ"> <meta name="twitter:description" content="Learn strategies and tips for tackling issues most important to government agencies including social media and crisis communications, improving agency reputation, and building relationships with your community."> <meta name="twitter:image" content="https://socialmediastrategiessummit.com/assets/client_files/images/2023/M278 - Social Share Banner.jpeg">  <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/css/bootstrap.min.css" integrity="sha384-BVYiiSIFeK1dGmJRAkycuHAHRg32OmUcww7on3RYdg4Va+PmSTsz/K68vbdEjh4u" crossorigin="anonymous">  <link rel="stylesheet" href="/assets/templates/smss/css/ionicons.min.css">  <link rel="stylesheet" href="/assets/templates/smss/css/owl.carousel.css"> <link rel="stylesheet" href="/assets/templates/smss/css/owl.theme.css"> <link rel="stylesheet" href="/assets/templates/smss/css/jquery.fancybox.css">  <link rel="stylesheet" href="/assets/templates/smss/css/main-2022.css?v=15"> <link rel="stylesheet" href="/assets/templates/smss/css/buttons-2022.css?v=11"> <link rel="stylesheet" href="/assets/templates/smss/css/agenda2022.css?v=11"> <link rel="stylesheet" href="/assets/templates/smss/css/social-likes_flat.css"> <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/font-awesome/4.4.0/css/font-awesome.min.css"> <link rel="stylesheet" href="/assets/templates/digital-summit/css/font-awesome.brands.css">  <link rel="stylesheet" href="/assets/templates/smss/css/responsive-2022.css?v=86">   <script src="/assets/templates/smss/js/vendor/modernizr-2.6.2.min.js"></script>  <script src="//ajax.googleapis.com/ajax/libs/jquery/1.10.2/jquery.min.js"></script>  <script src="/assets/templates/smss/js/owl.carousel.min.js" defer></script>  <script src="/assets/templates/smss/js/bootstrap.min.js"></script> <script src="/assets/templates/smss/js/social-likes.min.js"></script>  <script src="/assets/templates/smss/js/slider.js" defer></script> <script src="/assets/templates/smss/js/jquery.fancybox.js" defer></script>   <script> window.lpTag=window.lpTag||{};if(typeof window.lpTag._tagCount==='undefined'){window.lpTag={site:'71060744'||'',section:lpTag.section||'',autoStart:lpTag.autoStart===false?false:true,ovr:lpTag.ovr||{},_v:'1.6.0',_tagCount:1,protocol:'https:',events:{bind:function(app,ev,fn){lpTag.defer(function(){lpTag.events.bind(app,ev,fn);},0);},trigger:function(app,ev,json){lpTag.defer(function(){lpTag.events.trigger(app,ev,json);},1);}},defer:function(fn,fnType){if(fnType==0){this._defB=this._defB||[];this._defB.push(fn);}else if(fnType==1){this._defT=this._defT||[];this._defT.push(fn);}else{this._defL=this._defL||[];this._defL.push(fn);}},load:function(src,chr,id){var t=this;setTimeout(function(){t._load(src,chr,id);},0);},_load:function(src,chr,id){var url=src;if(!src){url=this.protocol+'//'+((this.ovr&&this.ovr.domain)?this.ovr.domain:'lptag.liveperson.net')+'/tag/tag.js?site='+this.site;}var s=document.createElement('script');s.setAttribute('charset',chr?chr:'UTF-8');if(id){s.setAttribute('id',id);}s.setAttribute('src',url);document.getElementsByTagName('head').item(0).appendChild(s);},init:function(){this._timing=this._timing||{};this._timing.start=(new Date()).getTime();var that=this;if(window.attachEvent){window.attachEvent('onload',function(){that._domReady('domReady');});}else{window.addEventListener('DOMContentLoaded',function(){that._domReady('contReady');},false);window.addEventListener('load',function(){that._domReady('domReady');},false);}if(typeof(window._lptStop)=='undefined'){this.load();}},start:function(){this.autoStart=true;},_domReady:function(n){if(!this.isDom){this.isDom=true;this.events.trigger('LPT','DOM_READY',{t:n});}this._timing[n]=(new Date()).getTime();},vars:lpTag.vars||[],dbs:lpTag.dbs||[],ctn:lpTag.ctn||[],sdes:lpTag.sdes||[],ev:lpTag.ev||[]};lpTag.init();}else{window.lpTag._tagCount+=1;} </script>  <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "@id": "https://socialmediastrategiessummit.com/", "name": "Social Media Strategies Summit" } }, { "@type": "ListItem", "position": 2, "item": { "@id": "https://socialmediastrategiessummit.com/government-may-2025/", "name": "Government May 2025" } }, { "@type": "ListItem", "position": 3, "item": { "@id": "https://socialmediastrategiessummit.com/government-may-2025/summit/", "name": "Summit" } }, { "@type": "ListItem", "position": 4, "item": { "@id": "https://socialmediastrategiessummit.com/government-may-2025/summit/attendee-faq.html", "name": "Attendee FAQ" } } ] } </script> <script type="application/ld+json"> { "@context" : "http://schema.org", "@type" : "Corporation", "@id" : "https://gsmiweb.com", "legalName" : "Global Strategic Management Institute", "description" : "GSMI is a conference production company based in San Diego and San Francisco, with a footprint in over 100 countries.", "url" : "https://gsmiweb.com", "telephone" : "8884094418", "address" : { "@type" : "PostalAddress", "streetAddress" : "1501 India St. #103-60", "addressLocality" : "San Diego", "postalCode" : "92101", "addressCountry" : "United States" }, "logo" : "https://gsmiweb.com/assets/images/gsmi.png", "sameAs" : [ "https://www.facebook.com/GSMIweb/", "https://twitter.com/GSMIonline/", "https://www.linkedin.com/company/global-strategic-management-institute/", "https://www.youtube.com/user/gsmivideo" ] } </script> <style media="screen"> #call-to-action { background-color: #086fb7; } .section-title h1 { color: #176dbd; } h2, .section-title h2 { color: #176dbd; } .speaker-name a { color: #176dbd!important; } .hero h2 { color: #ffffff; } </style>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M3567K');</script>  </head> <body> <header class="regular">  <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-M3567K" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div id="top-bar" class="navbar-fixed-top animated-header"> <div class="container header-container"> <div class="navbar-header">  <button type="button" class="navbar-toggle" data-toggle="collapse" data-target=".navbar-collapse"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button>   <div class="navbar-brand" style=""> <a href="government-may-2025/"><img src="assets/client_files/images/2025/smss-nav-govt-may-2025.png" alt="logo" id="header-logo" class="desktop-logo"></a> </div>  </div>  <nav class="navbar navbar-collapse navbar-expand-sm navbar-right"> <div class="main-menu"> <ul class="nav navbar-nav navbar-right"> <li class=" dropdown menu0"><a href="javascript:showMenu(0)"><span><i class="fa fa-angle-down"></i> Summit</span></a> <div class="dropdown-menu"> <ul> <li class="menu-item"><a href="government-may-2025/summit/attendee-faq.html">Attendee FAQ</a></li> <li class="menu-item menu-highlight"><a href="government-may-2025/summit/download-the-program.html">Download the Program</a></li> </ul> </div> </li><li class=" dropdown menu1"><a href="javascript:showMenu(1)"><span><i class="fa fa-angle-down"></i> Sponsor</span></a> <div class="dropdown-menu"> <ul> <li class="menu-item"><a href="government-may-2025/sponsor/why-sponsor-an-smssummit-virtual-event.html">Become a Sponsor</a></li> <li class="menu-item"><a href="government-may-2025/sponsor/partner-with-us.html">Become a Media Partner</a></li> </ul> </div> </li><li class=" dropdown menu2"><a href="javascript:showMenu(2)"><span><i class="fa fa-angle-down"></i> Speakers</span></a> <div class="dropdown-menu"> <ul> <li class="menu-item"><a href="government-may-2025/speakers/apply-to-speak.html">Apply to Speak</a></li> </ul> </div> </li><li><a href="government-may-2025/pricing.html"><span>Pricing</span></a> </li><li class=" dropdown menu4"><a href="javascript:showMenu(4)"><span><i class="fa fa-angle-down"></i> Contact</span></a> <div class="dropdown-menu"> <ul> <li class="menu-item"><a href="government-may-2025/contact/contact-us/">Contact Us</a></li> <li class="menu-item"><a href="government-may-2025/sponsor/why-sponsor-an-smssummit-virtual-event.html">Exhibit</a></li> <li class="menu-item"><a href="government-may-2025/speakers/apply-to-speak.html">Become a Speaker</a></li> </ul> </div> </li> <li><a href="https://reg.unityeventsolutions.com/se/SMSSGOV2025M289/ATT" data-section="#events" class="reg" target="_top">Register</a></li> </ul> </div> </nav>  </div> </div> <div class="header-inner"><h1>Attendee FAQ</h1></div> </header> <section> <div class="main-content"><div class="container main-content-inner"><p><strong><span class="red">Please make sure <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="87e5f5e2e6e9e9e6a9ede6e4e8e5f4c7e0f4eaeef0e2e5a9e4e8ea">[email protected]</a> is added to your safe-sender list as you'll be receiving log-in info from her email address!</span></strong></p> <h3>What’s included in my ticket?</h3> <p style="margin-bottom: 0;">When you purchase a pass to the event, your pass includes access to:</p> <ul> <li>All sessions happening May 21–22, 2025</li> <li>Live Q&A sessions with speakers after each session</li> <li>1:1 meetings, networking lounge, and event feed</li> <li>Closed captions during live sessions</li> <li>Video presentations and speaker slides post-event</li> </ul> <h3>Registration add-ons</h3> <p>Access to the optional pre-summit workshop on May 20 is separate from your general summit registration. The workshops are an additional fee; you must purchase them as an add-on.</p> <h3>Can I access the presentations after the event is over?</h3> <p>Yes! We’ll be uploading all videos and speaker slides after the live broadcast. They’ll be available for six months after the event. Workshop recordings are available upon request for registered workshop attendees.</p> <h3>I registered online but haven’t received an email confirmation or a receipt. What should I do?</h3> <p>You should have received a confirmation receipt from <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="7c0e191b150f080e1d081513123c1b0f11150b191e521f1311">[email protected]</a> immediately after your transaction was completed. Make sure to check your spam or junk folder. If there is a delay, contact Andrea Vargas at <a href="/cdn-cgi/l/email-protection#37565953455256194156455056447750445a5e4052551954585a"><span class="__cf_email__" data-cfemail="88e9e6ecfaede9a6fee9faefe9fbc8effbe5e1ffedeaa6ebe7e5">[email protected]</span></a> or call her at 619-597-7236.</p> <h3>Are there discounts for sending a group from our company?</h3> <p>Absolutely. We appreciate a good deal as much as the next person and want you and your colleagues to experience SMSsummit! Group discounts are available depending on how many team members you send. Contact Andrea Vargas at <a href="/cdn-cgi/l/email-protection#42232c263027236c3423302523310225312f2b3527206c212d2f"><span class="__cf_email__" data-cfemail="9cfdf2f8eef9fdb2eafdeefbfdefdcfbeff1f5ebf9feb2fff3f1">[email protected]</span></a> for details.</p> <h3>How do I log in for the event?</h3> <p>You’ll receive log-in details three days before the event starts. Please ensure <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="22405047434c4c430c4843414d40516245514f4b5547400c414d4f">[email protected]</a> is added to your safe sender list, as you'll receive log-in info from her email address.</p> <p>You can view all available live sessions, including speaker and session details, and join each session directly from the event platform.</p> <h3>What happens if I don’t receive my login details?</h3> <p>If you have yet to receive your login details the day before the event, please contact Breanna at <a href="/cdn-cgi/l/email-protection#bfddcddaded1d1de91d5dedcd0ddccffd8ccd2d6c8dadd91dcd0d2"><span class="__cf_email__" data-cfemail="63011106020d0d024d0902000c01102304100e0a1406014d000c0e">[email protected]</span></a>.</p></div> </section>  <footer id="footer"> <div class="container"> <div class="row"> <div class="col col-md-4" style="text-align: center"> <img src="/assets/client_files/images/homepage/smss-nav-white.png" alt="Social Media Strategies Summit logo" style="width: 260px; height: auto;"><br> <a href="https://www.facebook.com/SMSsummit" style="margin-right: 8px;"><i style="color:#fff;" class="fab fa-facebook" aria-hidden="true"></i></a> <a href="https://twitter.com/SMS_summit" style="margin-right: 8px;"><i style="color:#fff;" class="fab fa-x-twitter" aria-hidden="true"></i></a> <a href="https://www.linkedin.com/showcase/smssummit/" style="margin-right: 8px;"><i style="color:#fff;" class="fab fa-linkedin" aria-hidden="true"></i></a> <a href="https://blog.socialmediastrategiessummit.com/" style="margin-right: 8px;"><i style="color:#fff;" class="fa fa fa-rss" aria-hidden="true"></i></a> </div> <div class="col col-md-4" ><h4>Upcoming Events</h4> <ul><li style="list-style-type:none;"><a href="government-december-2024/">Government December 2024</a></li> <li style="list-style-type:none;"><a href="virtual-conference-february-2025/">Corporate Feb 2025</a></li> <li style="list-style-type:none;"><a href="first-responders-2025/">First Responders 2025</a></li> <li style="list-style-type:none;"><a href="higher-ed-2025/">Higher Ed October 2025</a></li> <li><a href="https://artificialintelligencesummit.com">AI for Marketers Summit</a></li></ul> </div> <div class="col col-md-4"> <h4>Contact Us</h4> <div>1501 India St. Suite 103-60<br> San Diego, CA 92101<br> Phone: 888-409-4418<br> <a href="/cdn-cgi/l/email-protection#751c1b131a35061a161c14191810111c14060107140110121c1006060018181c015b161a18"><span class="__cf_email__" data-cfemail="6d04030b022d1e020e040c01000809040c1e191f0c19080a04081e1e1800000419430e0200">[email protected]</span></a> </div> </div> </div> </footer>  <section style="text-align:center;background:#f9f9f9;padding:20px;"> Copyright 漏 2024 by Global Strategic Management Institute | <a href="government-may-2025/terms-and-conditions-of-attendance-and-participation.html">Terms and Conditions | Privacy Policy</a> | <a href="government-may-2025/code-of-conduct.html">Code of Conduct</a> </section> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script id="hs-script-loader" async defer src="//js.hs-scripts.com/3219216.js"></script>  <script type="text/javascript"> jQuery(document).ready(function ($) { var dcdomains = ['socialmediastrategiessummit.com', 'unityeventsolutions.com']; var params = window.location.search.replace(/ +/g, '%20'); if (params.length > 0 && params[0] == '?') params = params.substring(1, params.length); var finalList = ''; if (params.length > 0) { var splitList = params.split('&'); var append = new Array(); for (var idx = 0; idx < splitList.length; idx++) { if (splitList[idx].indexOf('utm_') == 0) append.push(splitList[idx]); } finalList = append.join('&'); } if (finalList.length > 0) { var button = $('a[href]').each(function (i) { for (var idx = 0; idx < dcdomains.length; idx++) { var domain = dcdomains[idx]; var re = new RegExp('^http[s]?://[a-zA-Z.]{0,15}' + domain + '.*$'); if (this.href.indexOf('#') < 0) { if (re.test(this.href)) { if (this.href.indexOf('?') < 0) this.href = this.href + '?' + finalList; else this.href = this.href + '&' + finalList; } } } }); } }); </script>  <script type="text/javascript"> function showMenu(bnum) { $('.menu'+bnum).addClass('showmenu'); } </script> <script async type="text/javascript" src="https://a.remarketstats.com/px/smart/?c=25b6628fb526c0a&seg=socialmediastrategiessummit"></script> </body> </html>