Step-by-Step Guide to Canceling Your Debit Card

<!DOCTYPE html> <html lang="en-US"> <head> <title>Step-by-Step Guide to Canceling Your Debit Card</title> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1" > <meta name="title" content="How to Cancel a Debit Card" > <meta name="datePublished" content="2024-07-23T23:18:25Z" > <meta name="dateModified" content="2024-11-18T18:21:15Z" > <meta name="news_keywords" content="Personal Finance, Banking" > <meta name="description" content="Need to cancel your debit card? Follow our detailed steps for safely and effectively canceling, whether it's lost, stolen, or simply no longer needed." > <meta property="author" content="Sarah Li Cain" > <meta property="article:publisher" content="businessinsider" > <meta name="tbi-vertical" content="Personal Finance" > <meta property="og:title" content="How to Cancel a Debit Card" > <meta property="og:description" content="Need to cancel your debit card? 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Then call your bank or credit union to cancel the card and flag any fraudulent transactions.  </p>"},{"question":"Can I cancel my debit card online?","answer":"<p class=\"faq-answer\">Many banks let you report a debit card as lost or stolen through their website or mobile app. You may also need to call customer service to officially cancel the card and report any fraudulent activity.</p>"},{"question":"What information do I need to cancel my debit card?","answer":"<p class=\"faq-answer\">You may need to verify your identity by providing the last four digits of your Social Security number, answering a set of security questions that were chosen when you set up your checking account, and stating your bank account number.</p>"},{"question":"What should I do after canceling my debit card?","answer":"<p class=\"faq-answer\">After canceling, make note of any automatic payments tied to your debit card and contact the company or service provider to give them a new payment method. Consider following up with your bank in writing to confirm the cancelation and document any fraudulent activity.</p>"},{"question":"Will canceling my debit card stop recurring payments?","answer":"<p class=\"faq-answer\">Canceling a debit card stops all future payments. 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Follow our detailed steps for safely and effectively canceling, whether it's lost, stolen, or simply no longer needed.","keywords":"","articleBody":"Affiliate links for the products on this page are from partners that compensate us and terms apply to offers listed (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate products and services to help you make smart decisions with your money.If your debit card is lost or stolen, you'll want to cancel it ASAP.That's because the rules for debit cards and credit cards are not the same. While you're rarely liable for any fraudulent charges made on a credit card, your liability for fraudulent charges made with a debit card depends on when you report the card missing.You might also cancel a debit card if you're switching banks, but in that case you'll be closing your entire account and your debit card along with it.Canceling a debit card may be necessary if:There are two ways to report a lost or stolen debit card.Debit cards do not have the same fraud protections as credit cards. If your debit card is lost or stolen and at risk of being used by someone else, call your bank's customer service number immediately. You might end up being responsible for some or all of the charges made before you reported the card missing — up to $50 if reported within two business days and up to $500 up to 60 calendar days.Many banks offer apps that do more than just help you complete mobile check deposits and monitor your transactions. Some banking apps, including those of major banks like Bank and America or Ally Bank, have a feature where you can control debit card activity.Canceling a debit card because you're switching banks or closing your checking account is fairly straightforward. You will likely need to call the customer service line and request a cancellation.If you're canceling a lost or stolen debit card, time is of the essence. If your bank is one that allows you to report a lost or stolen card via its app, or temporarily turn your card off, start there. It may be a quicker option than calling customer service and waiting to speak to a representative.If you can't use the bank's mobile app, call customer service ASAP. In some cases, there may be an automated system that helps you cancel your debit card — simply enter your account information, state the reason for canceling your card, and answer a few security questions.You can also go to the bank in person, but that's not exactly the most efficient option.When you set up a checking account, you typically need to provide a Social Security number and answer a set of security questions. These can both be used to verify your identity when you're speaking with a customer service representative to cancel a debit card, in addition to your account number, which you can find on a past statement.Just be sure that you only provide this type of sensitive information when you have dialed the number and initiated the conversation. If you receive a call from a person claiming to be the bank and asking for identity verification, hang up and call the official customer service line.If you have recurring payments attached to your debit card, you'll need to cancel these so your subscriptions or memberships stay current. Call the retailer or service provider's customer service line to make sure your payments cease and/or give them a new payment method.Once you do that, call your bank again and tell them you've revoked authorization for the company to take recurring transfers from your account. If you haven't canceled payments from the retailer, you can also complete what's called a \"stop payment\" with your bank. Typically you'll need to submit a request in writing, but check with your bank for specific instructions.Ask the customer representative for their name (if applicable) and the confirmation number for your case. This may come in handy if you're canceling a card on suspicion of fraud and further problems arise.The Federal Trade Commission recommends following up a request to cancel a lost or stolen debit card in writing. In a letter to your bank, include when your card went missing, when you reported the loss, and your debit card number. If you've reported fraudulent transactions, make sure to include that in the letter as well. If you've ordered a replacement card, be sure to pick a brand-new PIN when you activate it.Also, make sure to monitor your account carefully for any additional fraudulent transactions. Use your mobile banking app, if available, to turn off the card temporarily. Then call your bank or credit union to cancel the card and flag any fraudulent transactions. Many banks let you report a debit card as lost or stolen through their website or mobile app. You may also need to call customer service to officially cancel the card and report any fraudulent activity.You may need to verify your identity by providing the last four digits of your Social Security number, answering a set of security questions that were chosen when you set up your checking account, and stating your bank account number.After canceling, make note of any automatic payments tied to your debit card and contact the company or service provider to give them a new payment method. Consider following up with your bank in writing to confirm the cancelation and document any fraudulent activity.Canceling a debit card stops all future payments. Notify service providers of your new payment method to avoid missing recurring payments.","articleSection":"Personal Finance, Banking","isAccessibleForFree":true,"hasPart":[{"@type":"WebPageElement","isAccessibleForFree":true,"cssSelector":".content-lock-content"}]} </script> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How do I cancel my debit card immediately if it's lost or stolen?","acceptedAnswer":{"@type":"Answer","text":"<p class=\"faq-answer\">Use your mobile banking app, if available, to turn off the card temporarily. 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Notify service providers of your new payment method to avoid missing recurring payments.</p>"}}]} </script> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"https://www.businessinsider.com/personal-finance","name":"Personal Finance"}},{"@type":"ListItem","position":2,"item":{"@id":"https://www.businessinsider.com/personal-finance/banking","name":"Banking"}},{"@type":"ListItem","position":3,"item":{"@id":"https://www.businessinsider.com/personal-finance/banking/how-to-cancel-a-debit-card-lost-stolen","name":"How to Cancel a Debit Card"}}]} </script> <script>window.allScripts = window.allScripts || []; window.allScripts.push({ type: "load", script: 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class="headline-regular">Written by</span> <span class="" data-e2e-name="Sarah Li Cain" > <a class="byline-link byline-author-name" data-e2e-name="byline-author-name" href="https://www.businessinsider.com/author/sarah-li-cain" >Sarah Li Cain</a><span class="headline-regular">;</span></span> <span class="headline-regular">edited by</span> <a class="byline-link byline-author-name" href="https://www.businessinsider.com/author/sarah-silbert" >Sarah Silbert</a> </div> <time class="byline-timestamp headline-regular js-date-format" data-timestamp="2024-07-23T23:18:25Z" data-e2e-name="byline-timestamp" data-disable-relative-formatting > 2024-07-23T23:18:25Z </time> </div> </div> </div> </div> <section class="sharebar " data-component-type="share" data-load-strategy="interaction" data-location="" > <div class="share-button-dropdown-wrapper"> <button class="share-button sharebar-link headline-regular"><svg class="svg-icon share-icon " role="img" xmlns="http://www.w3.org/2000/svg" width="1em" 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However, our opinions are our own. See <a href="https://www.businessinsider.com/personal-finance/personal-finance-editorial-standards" class="not-content-link" target="_blank" data-analytics-product-module="body_link" rel="">how we rate products and services</a> to help you make smart decisions with your money.</aside> <div class="col-12"> </div> <figure class="figure image-figure-image as-notched" data-type="img" data-e2e-name="image-figure-image" data-media-container="image" itemscope itemtype="https://schema.org/ImageObject" > <div class="aspect-ratio" style="padding-top: calc(100% / (2399 / 1199))" > <meta itemprop="contentUrl" content="https://i.insider.com/65f9e48e4af076d3cf91bf90?width=700"/> <img src="https://i.insider.com/65f9e48e4af076d3cf91bf90?width=700" srcset="https://i.insider.com/65f9e48e4af076d3cf91bf90?width=400&format=jpeg&auto=webp 400w, https://i.insider.com/65f9e48e4af076d3cf91bf90?width=500&format=jpeg&auto=webp 500w, https://i.insider.com/65f9e48e4af076d3cf91bf90?width=700&format=jpeg&auto=webp 700w, https://i.insider.com/65f9e48e4af076d3cf91bf90?width=1000&format=jpeg&auto=webp 1000w, https://i.insider.com/65f9e48e4af076d3cf91bf90?width=1300&format=jpeg&auto=webp 1300w, https://i.insider.com/65f9e48e4af076d3cf91bf90?width=2000&format=jpeg&auto=webp 2000w" sizes="(min-width: 1280px) 900px" alt="how to cancel a debit card" decoding="sync" /> </div> <span class="image-source-caption with-caption-drawer"> <input class="caption-drawer-input" type="checkbox" id="caption-drawer-checkbox"> <label class="caption-drawer-label" for="caption-drawer-btn"> <svg class="svg-icon chevron-down-icon caption-drawer-icon" role="img" xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 24 24" > <path fill="currentColor" fill-rule="evenodd" d="m19.44 5.5-7.486 7.72L4.56 5.594 2 8.234 11.954 18.5 22 8.14 19.44 5.5Z"/> </svg> </label> <figcaption class="image-caption headline-semibold" data-e2e-name="image-caption" > <span class="image-caption-text">If your debit card is lost or stolen, cancel it immediately.</span> <span class="image-source-text"> <span class="image-source headline-regular" data-e2e-name="image-source" itemprop="creditText" > skyNext/Shutterstock.com </span> </span> </figcaption> </span> </figure> <div> <section class="post-content typography pfi-post" data-track-content="" data-post-type="post" > <div id="piano-inline-content-wrapper" data-piano-inline-content-wrapper data-user-status="anonymous" > <div data-component-type="content-lock" data-load-strategy="exclude"> <div class="content-lock-content"> <p></p><ul class="summary-list"> <li><strong>To cancel a debit card if it's lost or stolen, you'll need to get in touch with your bank.</strong></li> <li><strong>Some banking apps allow you to turn off your debit card, but you should still contact the bank to get a replacement card if your card is missing.</strong></li> <li>Compare the <a href="https://www.businessinsider.com/personal-finance/banking/best-checking-accounts" data-analytics-product-module="summary_bullets" rel="">best checking accounts</a> for debit cards.</li> <li> </li> </ul><p>If your debit card is lost or stolen, you'll want to cancel it ASAP.</p><p>That's because the rules for debit cards and <a href="https://www.businessinsider.com/personal-finance/credit-cards/best-credit-cards" data-analytics-product-module="body_link" rel="">credit cards</a> are not the same. While you're rarely liable for any fraudulent charges made on a credit card, your liability for <a href="https://www.businessinsider.com/personal-finance/banking/debit-card-fraud" data-analytics-product-module="body_link" rel="">fraudulent charges made with a debit card</a> depends on when you report the card missing.</p><p>You might also cancel a debit card if you're switching banks, but in that case you'll be closing your entire account and your debit card along with it.</p><h3>Reasons to cancel a debit card</h3><p>Canceling a debit card may be necessary if:</p><ul><li aria-level="1">It's lost</li><li aria-level="1">It's stolen</li><li aria-level="1">You never use it</li><li aria-level="1">You're closing your account</li></ul><h3>Immediate steps to cancel a debit card</h3><ol><li aria-level="1">Turn off the card via the bank's mobile app</li><li aria-level="1">Report the card missing or stolen</li><li aria-level="1">Confirm the cancelation with a customer service representative</li><li aria-level="1">Report any fraudulent transactions</li></ol><h2>Reporting your card as lost or stolen</h2><p>There are two ways to report a lost or stolen debit card.</p><h3>1. Contact your bank immediately</h3><p>Debit cards do not have the same fraud protections as credit cards. If your debit card is lost or stolen and at risk of being used by someone else, call your bank's customer service number immediately. </p><p>You might end up being responsible for some or all of the charges made before you reported the card missing — up to $50 if reported within two business days and up to $500 up to 60 calendar days.</p><h3>2. Use a mobile app</h3><p>Many banks offer apps that do more than just help you complete mobile check deposits and monitor your transactions. Some <a href="https://www.businessinsider.com/personal-finance/banking/best-mobile-banking-apps" data-analytics-product-module="body_link" rel="">banking apps</a>, including those of major banks like Bank and America or Ally Bank, have a feature where you can control debit card activity.</p><h2>If you're canceling for other reasons</h2><p>Canceling a debit card because you're switching banks or closing your checking account is fairly straightforward. You will likely need to call the customer service line and request a cancellation.</p><h2>Steps to cancel your debit card</h2><h3>1. Contact your bank</h3><p>If you're canceling a lost or stolen debit card, time is of the essence. If your bank is one that allows you to report a lost or stolen card via its app, or temporarily turn your card off, start there. It may be a quicker option than calling customer service and waiting to speak to a representative.</p><p>If you can't use the bank's mobile app, call customer service ASAP. In some cases, there may be an automated system that helps you cancel your debit card — simply enter your account information, state the reason for canceling your card, and answer a few security questions.</p><p>You can also go to the bank in person, but that's not exactly the most efficient option.</p><h3>2. Verify your identity</h3><p>When you set up a <a href="https://www.businessinsider.com/personal-finance/banking/best-checking-accounts" data-analytics-product-module="body_link" rel="">checking account</a>, you typically need to provide a Social Security number and answer a set of security questions. These can both be used to verify your identity when you're speaking with a customer service representative to cancel a debit card, in addition to your account number, which you can find on a past statement.</p><p>Just be sure that you only provide this type of sensitive information when you have dialed the number and initiated the conversation. If you receive a call from a person claiming to be the bank and asking for identity verification, hang up and call the official customer service line.</p><h3>3. Cancel automatic payments</h3><p>If you have recurring payments attached to your debit card, you'll need to cancel these so your subscriptions or memberships stay current. Call the retailer or service provider's customer service line to make sure your payments cease and/or give them a new payment method.</p><p>Once you do that, call your bank again and tell them you've revoked authorization for the company to take recurring transfers from your account. If you haven't canceled payments from the retailer, you can also complete what's called a "stop payment" with your bank. Typically you'll need to submit a request in writing, but check with your bank for specific instructions.</p><h3>4. Confirm cancelation</h3><p>Ask the customer representative for their name (if applicable) and the confirmation number for your case. This may come in handy if you're canceling a card on suspicion of fraud and further problems arise.</p><h2>After canceling your debit card</h2><p>The Federal Trade Commission recommends following up a request to cancel a lost or stolen debit card in writing. In a letter to your bank, include when your card went missing, when you reported the loss, and your debit card number. If you've reported fraudulent transactions, make sure to include that in the letter as well. </p><p>If you've ordered a replacement card, be sure to pick a brand-new PIN when you activate it.</p><p>Also, make sure to monitor your account carefully for any additional fraudulent transactions. </p><h2>FAQs</h2> <div class="collapsable-faq collapsable-faq-dropdown" data-parent-index="" data-component-type="collapsable-faq" data-root-margin="0px 0px 100% 0px"> <div class="collapsable-faq-dropdown_header"> <span class="collapsable-faq-dropdown_text headline-semibold faq-question"> How do I cancel my debit card immediately if it's lost or stolen? </span> <span class="collapsable-faq-dropdown_chevron"> <svg class="svg-icon chevron-icon " data-chevron-icon="" role="img" xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 14.4 8.4" id="chevron-icon"> <title>Chevron icon</title> <desc>It indicates an expandable section or menu, or sometimes previous / next navigation options.</desc> <path class="chevron" fill="none" stroke="#76767a" stroke-linecap="square" d="M.7.7l6.5 7 6.5-7"></path> </svg> </span> </div> <div class="collapsable-faq-dropdown_wrap"> <div class="collapsable-faq-dropdown_content"> <p class="faq-answer">Use your mobile banking app, if available, to turn off the card temporarily. Then call your bank or credit union to cancel the card and flag any fraudulent transactions.  </p> </div> </div> </div> <div class="collapsable-faq collapsable-faq-dropdown" data-parent-index="" data-component-type="collapsable-faq" data-root-margin="0px 0px 100% 0px"> <div class="collapsable-faq-dropdown_header"> <span class="collapsable-faq-dropdown_text headline-semibold faq-question"> Can I cancel my debit card online? </span> <span class="collapsable-faq-dropdown_chevron"> <svg class="svg-icon chevron-icon " data-chevron-icon="" role="img" xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 14.4 8.4" id="chevron-icon"> <title>Chevron icon</title> <desc>It indicates an expandable section or menu, or sometimes previous / next navigation options.</desc> <path class="chevron" fill="none" stroke="#76767a" stroke-linecap="square" d="M.7.7l6.5 7 6.5-7"></path> </svg> </span> </div> <div class="collapsable-faq-dropdown_wrap"> <div class="collapsable-faq-dropdown_content"> <p class="faq-answer">Many banks let you report a debit card as lost or stolen through their website or mobile app. You may also need to call customer service to officially cancel the card and report any fraudulent activity.</p> </div> </div> </div> <div class="collapsable-faq collapsable-faq-dropdown" data-parent-index="" data-component-type="collapsable-faq" data-root-margin="0px 0px 100% 0px"> <div class="collapsable-faq-dropdown_header"> <span class="collapsable-faq-dropdown_text headline-semibold faq-question"> What information do I need to cancel my debit card? </span> <span class="collapsable-faq-dropdown_chevron"> <svg class="svg-icon chevron-icon " data-chevron-icon="" role="img" xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 14.4 8.4" id="chevron-icon"> <title>Chevron icon</title> <desc>It indicates an expandable section or menu, or sometimes previous / next navigation options.</desc> <path class="chevron" fill="none" stroke="#76767a" stroke-linecap="square" d="M.7.7l6.5 7 6.5-7"></path> </svg> </span> </div> <div class="collapsable-faq-dropdown_wrap"> <div class="collapsable-faq-dropdown_content"> <p class="faq-answer">You may need to verify your identity by providing the last four digits of your Social Security number, answering a set of security questions that were chosen when you set up your checking account, and stating your bank account number.</p> </div> </div> </div> <div class="collapsable-faq collapsable-faq-dropdown" data-parent-index="" data-component-type="collapsable-faq" data-root-margin="0px 0px 100% 0px"> <div class="collapsable-faq-dropdown_header"> <span class="collapsable-faq-dropdown_text headline-semibold faq-question"> What should I do after canceling my debit card? </span> <span class="collapsable-faq-dropdown_chevron"> <svg class="svg-icon chevron-icon " data-chevron-icon="" role="img" xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 14.4 8.4" id="chevron-icon"> <title>Chevron icon</title> <desc>It indicates an expandable section or menu, or sometimes previous / next navigation options.</desc> <path class="chevron" fill="none" stroke="#76767a" stroke-linecap="square" d="M.7.7l6.5 7 6.5-7"></path> </svg> </span> </div> <div class="collapsable-faq-dropdown_wrap"> <div class="collapsable-faq-dropdown_content"> <p class="faq-answer">After canceling, make note of any automatic payments tied to your debit card and contact the company or service provider to give them a new payment method. Consider following up with your bank in writing to confirm the cancelation and document any fraudulent activity.</p> </div> </div> </div> <div class="collapsable-faq collapsable-faq-dropdown collapsable-faq-dropdown-last" data-parent-index="" data-component-type="collapsable-faq" data-root-margin="0px 0px 100% 0px"> <div class="collapsable-faq-dropdown_header"> <span class="collapsable-faq-dropdown_text headline-semibold faq-question"> Will canceling my debit card stop recurring payments? </span> <span class="collapsable-faq-dropdown_chevron"> <svg class="svg-icon chevron-icon " data-chevron-icon="" role="img" xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 14.4 8.4" id="chevron-icon"> <title>Chevron icon</title> <desc>It indicates an expandable section or menu, or sometimes previous / next navigation options.</desc> <path class="chevron" fill="none" stroke="#76767a" stroke-linecap="square" d="M.7.7l6.5 7 6.5-7"></path> </svg> </span> </div> <div class="collapsable-faq-dropdown_wrap"> <div class="collapsable-faq-dropdown_content"> <p class="faq-answer">Canceling a debit card stops all future payments. Notify service providers of your new payment method to avoid missing recurring payments.</p> </div> </div> </div><iframe data-src="https://products.gobankingrates.com/pub/bcf1f183-92e6-4401-ac5f-d7b47ca8c33c?targeting[subcategory]=pfi&resize=1&ident=99&pub_inventory=banking/how-to-cancel-a-debit-card-lost-stolen-pfi-banking" data-indent="99" scrolling="no" frameborder="0" width="100%" style="min-width:300px;max-height:475px;"></iframe> <script async="" type="text/javascript" id="go-banking-resize"> window.addEventListener('message', onGoBankingResize, false); function onGoBankingResize(e) { { if (e.origin === 'https://products.gobankingrates.com' && e.data) { if (e.data.source && e.data.id && undefined !== e.data.height) { var id = 'iframe[data-indent="' + e.data.id + '"]'; var chosenFrame = document.querySelector(id); if (chosenFrame) { var height = e.data.height + 'px'; chosenFrame.style.height = height; } } } } } </script><section class="post-authors" data-component-type="post-author"> <div class="post-author"> <a id="post-author_profile-link" href="https://www.businessinsider.com/author/sarah-li-cain" target="_blank" data-analytics-product-module="author-bio" rel=""> <div class="author-profile-image-wrapper" data-slug="sarah-li-cain"> <div class="lazy-holder author-profile-image"> <img class="lazy-image author-profile-image" src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 1 1'%3E%3C/svg%3E" data-src="https://i.insider.com/5cc37624b14bf416051e3ea2?crop=1:1&width=256&format=jpeg&auto=webp" alt="sarah li cain headshot.JPG"> <noscript> <img class="no-script" src="https://i.insider.com/5cc37624b14bf416051e3ea2?crop=1:1&width=256&format=jpeg&auto=webp" /> </noscript> </div> </div> </a> <div class="post-author_info"> <div class="post-author_top"> <a id="post-author_name-link" class="post-author_link not-content-link" href="https://www.businessinsider.com/author/sarah-li-cain" target="_blank" data-analytics-product-module="author-bio" rel=""> <div class="post-author_name headline-semibold">Sarah Li Cain</div> </a> <div class="post-author_title headline-regular">Freelance writer</div> </div> <div class="post-author_bio headline-regular"> <input type="checkbox" id="expanded0"> <div class="post-author_bio_content"> <span><span>Sarah Li Cain is a finance, real estate, and travel writer whose work has appeared in places like LendingTree, KeyBank, Stacking Benjamins and Her Money podcast with Jean Chatzky. </span></span> <span><span>She's also the host of <a href="https://beyondthedollar.co/" rel=" nofollow">Beyond The Dollar</a>, where she and her guests have deep and honest conversations about money that affects people's well-being. 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