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<!DOCTYPE html> <html lang="en"> <head> <title>Red River Paper - Customer Service & Support</title> <link rel="canonical" href="https://www.redrivercatalog.com/CS/red-river-paper-customer-service.htm"> <meta name="description" content="Custom Service Information for Red River Paper "> <meta name="keywords" content="red-river-paper-customer-service">  <meta charset="utf-8"> <link rel="shortcut icon" href="/favicon.ico"> <script type="text/javascript" data-resource-group="modules" data-resource-code="recaptcha_v3"> (() => { var script; script = document.createElement( 'script' ); script.src = 'https://www.google.com/recaptcha/api.js?render=6Lf2bigqAAAAAN3fy3ncUBL5wo_3kg9JFqRr_E99'; document.documentElement.appendChild( script ); } )(); document.addEventListener( 'DOMContentLoaded', () => { var form, element, elements, form_lookup; form_lookup = new Array(); elements = document.querySelectorAll( 'form input\u005Bname\u003D\"WLAction\"\u005D\u005Bvalue\u003D\"WLINS\"\u005D' ) for ( element of elements ) { if ( element instanceof HTMLFormElement ) form = element; 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href="/browse/photo-satin-luster-inkjet-papers.html">Satin Paper</a></p> <p><a href="/browse/glossy-photo-paper.html">Glossy Paper</a></p> <p><a href="/browse/metallic-paper.html">Metallic Paper</a></p> <p><a href="/browse/matte-photo-inkjet-paper.html">Matte Paper</a></p> <p><a href="/browse/fine-art-papers.html">Fine Art Paper</a></p> <p><a href="/cardshop/">Greeting Cards</a></p> <p><a href="/cardshop/printable-postcard-paper/">Postcard Paper</a></p> <p><a href="/browse/double-sided-photo-inkjet-papers-2-sided.html">Double-Sided Paper</a></p> <p><a href="/browse/roll-inkjet-photo-paper.html">Rolls</a></p> </div> <div class="col-sm-3"> <div class="mastHeadMenuHead">Shop By Size</div> <p><a href="/browse/4x6_inkjet_photo_paper.html">4" x 6" Paper</a></p> <p><a href="/browse/5x7-photo-paper-for-inkjet-printers-a7-size.html">5" x 7" Paper</a></p> <p><a href="/browse/8x10-photo-paper-for-inkjet-printers.html">8" x 10" Paper</a></p> <p><a href="/browse/85-x-11-photo-paper-for-inkjet-printers.html">8.5" x 11" Paper</a></p> <p><a href="/browse/11x17-photo-paper-for-inkjet-printers.html">11" x 17" Paper</a></p> <p><a href="/browse/13x19-photo-paper-for-inkjet-printers.html">13" x 19" Paper</a></p> <p><a href="/browse/16x20-photo-paper-for-inkjet-printers.html">16" x 20" Paper</a></p> <p><a href="/browse/17x22-photo-paper-for-inkjet-printers.html">17" x 22" Paper</a></p> <p><a href="/browse/17x25-photo-paper-for-inkjet-printers.html">17" x 25" Paper</a></p> </div> <div class="col-sm-3"> <div class="mastHeadMenuHead">Other Shop Methods</div> <p><a href="/sbprinter/">Shop by Printer</a> <p><a href="/browse/Best-Inkjet-Papers-by-Photography-Subject.html">Shop by Subject</a> <p><a href="/sbproject/inkjet-printer-projects.html">Shop by Project</a> <p><a href="/red-river-product-finder.html?Search=.">Red River Product Finder</a></p> <p><a href="/customer-login.html?FRF=1">Quick Reorder</a></p> <p><a href="/CS/custom-sizes.htm">Custom Paper Sizes</a></p> <p><a href="/equivalent-inkjet-paper-finder.html">Equivalent Paper Locator</a></p> <p><a href="/enterprise-solutions.html">Enterprise Solutions</a></p> </div> <div class="col-sm-3"> <div class="mastHeadMenuHead">Quick Paper Guides</div> <p><a href="/red-river-paper-watershed-collection.html">Watershed Collection</a></p> <p><a href="/rr/the-fast-easy-guide-to-photo-papers.html">For Photographers</a></p> <p><a href="/rr/the-fast-easy-guide-to-art-print-papers.html">For Artists</a></p> <p><a href="/rr/the-fast-easy-guide-to-greeting-cards.html">For Greeting Cards</a></p> </div> </div> <div class="row mt-1 d-md-flex justify-content-center justify-content-md-start"> <div class="col-sm-3"> <p style="border-top: 1px solid #6c757c; padding-top:14px"><a style="font-size:18px" href="/browse/">All Photo Papers</a></p> </div> <div class="col-sm-3"> <p style="border-top: 1px solid #6c757c; padding-top:14px"><a style="font-size:18px" href="/shopbypapersize.html">All Paper Sizes</a></p> </div> <div class="col-sm-3"> <p style="border-top: 1px solid #6c757c; padding-top:14px"><a style="font-size:18px" href="/deals/">Clearance & Deals </a></p> </div> <div class="col-sm-3"> </div> </div> </div> </li> <li class="nav-item direct"> <a class="nav-link pb-0" href="/samples/"><span>Sample Kits</span></a> </li> <li class="nav-item dropdown megamenu-li"> <a href="#" rel="nofollow" class="nav-link dropdown-toggle" id="inkAcc" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> <span>Ink & Accessories</span> </a> <div class="dropdown-menu megamenu" aria-labelledby="inkAcc"> <div class="row mt-1 d-flex justify-content-center"> <div class="col-sm-4"> <a href="/accessories/"><div class="mastHeadMenuHead mb-2">Accessories</div></a> <div class="float-left mr-4 font-weight-bold"><a href="/accessories/">Envelopes<br>Museum Board<br>Coatings...and more!</a></div> <p><a href="/accessories/"><img src="/images/acc-nav.jpg" alt="Accessories"></a></p> </div> <div class="col-sm-4"> <a href="/inks/"><div class="mastHeadMenuHead mb-2">Inkjet Printer Ink</div></a> <div class="float-left mr-4 font-weight-bold"><a href="/inks/">Genuine, <br>Fresh OEM<br>Cartridges</a></div> <p><a href="/inks/"><img src="/images/ink-nav.png" alt="Canon Ink"></a></p> </div> <div class="col-sm-4"> <a href="/accessories/lightbox-photography-inspiration-card-packs.html" alt="Lightbox Photography Cards"><img src="/images/lightbox-photography-cards-promo.jpg"></a> <p class="text-center mt-2"><a style="padding:8px" class="btn-info btn-small" href="/accessories/lightbox-photography-inspiration-card-packs.html">Lightbox Photography Cards</a></p> </div> </div> </div> </li> <li class="nav-item dropdown megamenu-li"> <a href="#" rel="nofollow" class="nav-link dropdown-toggle" id="resources" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> <span>Resources</span> </a> <div class="dropdown-menu megamenu" aria-labelledby="resources"> <div class="row mt-2 d-flex justify-content-center"> <div class="col-sm-3 mr-4"> <div class="mastHeadMenuHead">Printing Help</div> <p><a href="/infocenter/">Printing Help Center</a></p> <p><a href="/infocenter/printer-setting-recommendations.html">Printer Setting Recomendations</a></p> <p><a href="/CS/red-river-frequently-asked-questions.htm">Frequently Asked Question</a></p> <p><a href="/profiles/inkjet-printer-color-icc-profiles-red-river-paper.html">Color Profiles</a></p> <p><a href="/infocenter/tips/">Inkjet Printing Tips</a></p> </div> <div class="col-sm-3"> <div class="mastHeadMenuHead">Customer Service</div> <p><a href="/CS/red-river-paper-customer-service.htm">Customer Service Center</a></p> <p><a href="/mm5/merchant.mvc?screen=acln">Tracking Your Order</a></p> <p><a href="/CS/returns.htm">Returns & Refunds</a></p> <p><a href="/CS/red-river-rewards.htm">Red River Rewards Program</a></p> <p><a href="/CS/volume-discounts.htm">Volume Discounts</a></p> <p><a href="/CS/shipping-information.htm">Shipping FAQ</a></p> <p><a href="/CS/privacy.htm">Privacy Policy</a></p> </div> <div class="col-sm-3 mr-4"> <div class="mastHeadMenuHead">More...</div> <p><a href="https://www.redrivercatalog.com/blog.html">Red River Blog</a></p> <p><a href="/rr/cost-of-inkjet-printing.html">Cost of Printing</a></p> <p><a href="/infocenter/articles/">Printer Reviews & Articles</a></p> <p><a href="/rr/red-river-pros.html">Red River Professional Bios</a></p> <p><a href="/infocenter/archivalcopy.html">Print Life Testing</a></p> <p><a href="/browse/reviews/">REVIEWS! Red River Company & Product</a></p> <p><a href="/rr/print-service-providers.html">Print Service Providers</a></p> </div> </div> </div> </li> <li class="nav-item ml-lg-4 ml-md-0 d-none d-lg-block"> <form method="get" action="/search.html"> <div class="input-group search"> <input type="search" class="form-control" placeholder="Search" aria-label="search term" aria-describedby="search" name="addsearch" value=""> <div class="input-group-append"> <button class="btn btn-outline-primary" type="submit" id="search" aria-label="Search"><i class="fas fa-search"></i></button> </div> </div> </form> </li> </ul> </div> </nav> </div> </div> </div> <div class="row justify-content-md-center"> <div class="col-sm-6"> <div class="mm_searchfield_menu border border-success rounded" data-mm_searchfield_menu="Yes" data-mm_searchfield_id="" style="display: none;"></div> </div> </div> <div class="container d-none d-md-block"> </div>  </div>  <div class="container"> <div itemscope itemtype="http://schema.org/NewsArticle"> <meta itemprop="headline" content="Red River Paper - Customer Service & Support"> <meta itemprop="datePublished" content="2009-01-01"> <meta itemprop="description" content="Custom Service Information for Red River Paper "> <meta itemprop="author" content="Red River Paper"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="name" content="Red River Paper"> </span> <div class="row mt-3"> <div class="col"> <section id="scotsblogger_post_section" itemscope itemtype="http://schema.org/Article"> <h1><span itemprop="headline">Red River Paper - Customer Service & Support</span></h1> <p itemprop="about"><i>The finest inkjet printing and media service and support</i></p> <div id="scotsblogger-post" itemprop="articleBody"> <div class="row"> <div class="col-md-6"> <h2>Frequently Requested Links</h2> <ul> <li><a href="/mm5/merchant.mvc?screen=acln">Track an order</a></li> <li><a href="/mm5/merchant.mvc?&screen=acln">Your account</a></li> <li><a href="/forgot-password.html">Forget your username or password?</a></li> </ul> </div> <div class="col-md-6"> <h2><em class="fas fa-undo fa-xs" aria-hidden="true"></em> Returns & Refunds </h2> <ul> <li><a href="/CS/returns.htm">Return & refund information</a></li> </ul> </div> </div> <div class="row"> <div class="col-md-6"> <h2><em class="fas fa-phone fa-xs" aria-hidden="true"></em> Contact Red River Paper</h2> <ul> <li><a href="/contact-us.html">Customer service questions</a></li> <li><a href="/contact-us.html">Inkjet advice. Ask the experts!</a></li> <li>Call toll-free <strong>888-248-8774</strong></li> </ul> </div> <div class="col-md-6"> <h2><em class="fas fa-question fa-xs" aria-hidden="true"></em> Faqs</h2> <ul> <li><a href="/CS/red-river-frequently-asked-questions.htm">Quick answers to Frequently Asked Questions</a></li> </ul> </div> </div> <div class="row"> <div class="col-md-6"> <h2><em class="fas fa-truck fa-xs" aria-hidden="true"></em> Shipping & Tracking</h2> <ul> <li><a href="/CS/shipping-information.htm">Shipping FAQ </a></li> <li><a href="/CS/safetrip.htm">Safetrip Guarantee - Flawless shipping with every order</a></li> <li><a href="/lookup-order-history.html">Where's my order? (Look up Order)</a></li> </ul> </div> <div class="col-md-6"> <h2><em class="fas fa-info fa-xs" aria-hidden="true"></em> Product Information / Other Links</h2> <ul> <li><a href="/infocenter/index.html">InfoCenter - In-depth product information</a></li> <li><a href="/CS/privacy.htm">Privacy policy</a></li> <li><a href="/CS/aboutredriver.htm">About Red River Paper</a></li> <li><a href="/CS/satisfaction-guarantee.htm">Satisfaction guarantee</a></li> <li><a href="/CS/volume-discounts.htm">Volume discount information - Order more, save more</a></li> <li><a href="/CS/custom-sizes.htm">Custom size cutting service</a></li> <li><a href="/CS/whychoose.htm">Why Choose Red River Paper?</a></li> <li><a href="/mm5/merchant.mvc?screen=prod&product_code=gift">Order a gift certificate</a></li> <li><a href="/CS/red-rivers-position-on-grain-direction.htm">Grain direction information</a></li> </ul> </div> </div> <div class="row"> <div class="col-md-6"> <h3>Our Address:</h3> <p>Red River Paper<br> 8330 Directors Row <br> Dallas TX 75247 </p> </div> <div class="col-md-6"> </div> </div> <div class="row"> <div class="col-md-6"> <p>Coupons and web codes offering discounts on your entire purchase cannot be applied toward previously placed orders or prior purchases.</p> <h3>Sales Tax Exemptions</h3> <p>Tax exempt clients - <a href="/CS/tax.htm">Click here</a> to learn how to submit tax exemption forms.</p> </div> <div class="col-md-6"> </div> </div> <h3>Related Posts and Information</h3> <p> <a href=""></a> </p> <p> <b>Last updated: April 12, 2024</b> </p> </div> </section> <div class="row"><div class="col text-right">[ | ]</div></div> </div> </div> </div> </div>  <div class="container globalFooter"> <div class="row"> <div class="col"> <div class="column randReviewContainer"> <h2>WHAT CUSTOMERS SAY ABOUT US</h2> <style> /* review stars */ #epSummary .fa, #etSummary .fa, .esSummary .fa, .epRating .fa, .etRating .fa, .randomStars .fa { color: #FFC107; font-size: inherit; text-rendering: auto; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } </style> <div> <div class="randHead"><span class="randStars"><i class="fa fa-star"></i><i class="fa fa-star"></i><i class="fa fa-star"></i><i class="fa fa-star"></i><i class="fa fa-star"></i></span><span class="title"><b>Finally found the ideal paper!</b></span></div> <div class="randContent"> <span class="randReview">I am an orthodontist and need to print photos on the fly of exceptional quality to present to my consultation patients. I have used many papers over the years with varying results. Recently, I got a sample pack from Red River Paper and was impressed with all paper types. The 68lb. UltraPro Satin 4.0 is what I settled on. It provides consistently stunning results. I purchased the 100 ct. first to try it out more and quickly bought the 600 ct. I have to say the packing of the paper is almost overboard, but it is appreciated because there is no way the paper was going to get damaged in shipping. I highly recommend Red River for their quality product and for their quality service. </span> </div> <div class="randSig"> <span class="randAuthor">SRobison</span> <span class="randDate">08/31/2017</span> </div> </div> <div class="allStoreReviews"> <a class="go-link-a" href="/browse/reviews/">See all 6270 Red River Paper PRODUCT reviews</a><br /> <a class="go-link-a" href="/redriver-paper-reviews.html">See all 1762 Red River Paper COMPANY reviews</a> </div> </div> </div> </div> </div> </div> <div class="footer no-print"> <div class="container"> <div class="row"> <div class="col-sm-5"> <div class="row"> <div class="col-6"> <h4>COMPANY</h4> <a href="https://redrivercatalog.com/blog.html" target="_blank" class="f-link">Red River Paper Blog</a> <a href="/CS/aboutredriver.htm" class="f-link">About Red River Paper</a> <a href="/contact-us.html" class="f-link">Contact Us</a> <a href="/CS/privacy.htm" class="f-link">Privacy & Security</a> <a href="/CS/cookie-policy.htm" class="f-link">Cookie Policy</a> <a href="/rr/red-river-paper-inkjetter-affiliate-program.html" class="f-link">Red River Affiliate Program</a> <a href="/pros/" class="f-link">Red River Paper PROS</a> </div> <div class="col-6"> <h4>INFO / SUPPORT</h4> <a href="/contact-us.html" class="f-link"> Call 888-248-8774</a> <a href="/contact-us.html" class="f-link">Inkjet Advice? 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n.callMethod.apply(n,arguments):n.queue.push(arguments)}; if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t,s)}(window, document,'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '1625813450893082'); fbq('track', 'PageView'); </script> <script> $(location.hash).addClass('show'); </script> <script defer type="text/javascript" src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=NkciyN"></script>  <script> $('.confirmclick').on('click', function () { return confirm('Are you sure?'); }); </script> <script> function showPassword() { var x = document.getElementByID("Password"); if (x.type === "password") { x.type = "text"; } else { x.type = "password"; } } </script>  <div class="modal fade" id="def_grade_archive" tabindex="-1" role="dialog"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title">Archival Grade Paper</h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <p> Papers with the Archival designtation can take many forms. They can be glossy, matte, canvas, or an artistic product. These papers are acid free, lignin free and can be made of virgin tree fiber (alpha cellulose) or 25-100% cotton rag. They are likely to have optical or fluorescent brightening agents (OBAs) - chemicals that make the paper appear brighter white. Presence of OBAs does not indicate your image will fade faster. It does predict a slow change in the white point of your paper, especially if it is displayed without UV filter glass or acrylic. </p> <h5> Archival Grade Summary </h5> <ul> <li>Numerous papers - made from tree or cotton content</li> <li>Acid and lignin free base stock</li> <li>Inkjet coating layer acid free</li> <li>Can have OBAs in the base or the coating</li> </ul> </div> <div class="modal-footer"> <button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button> </div> </div> </div> </div>  <div class="modal fade" id="def_grade_museum" tabindex="-1" role="dialog"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title">Museum Grade Paper</h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <p> Papers with the museum designation make curators happy. They are made from 100% cotton rag content and have no optical brightener content. (OBA) The base stock is acid and lignin free. The coating is acid free. This type of offers the most archival option in terms of media stability over time. </p> <h5> Museum Grade Summary </h5> <ul> <li>100% cotton rag content</li> <li>Acid and lignin free base stock</li> <li>Inkjet coating layer acid free</li> <li>No OBA content</li> </ul> </div> <div class="modal-footer"> <button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button> </div> </div> </div> </div>  <div class="modal fade" id="def_grade_photo" tabindex="-1" role="dialog"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title h5"> Photographic Grade Paper </h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">脳</span></button> </div> <div class="modal-body"> <p> Photo Grade products are designed to look and feel like modern photo lab paper. Most photo grade media are resin coated, which means they have a paper core covered by a thin layer of polyethelene (plastic) . Plastic gives the paper its photo feel, stability (flatness), water resistance, handling resistance, and excellent feed consistency. </p> <p> Prints on photo grade media are stable over long periods. With pigment inks in a protected environment, you can see up to 80 years on-display life. All RC papers are Photo Grade for two reasons. Plastic content is not technically archival by museum standards. Also, the inkjet coating of all RC papers is slightly acidic. It facilitates instant drying and does not actually change the stability of your inks over time. Virtually all RC papers have optical brightening agents (OBAs). </p> <h5 class="h5"> Photo Grade Summary </h5> <ul> <li>RC papers</li> <li>Plastic coated acid and lignin-free paper core</li> <li>Inkjet coating layer will have slight acidity</li> <li>Contain OBAs</li> </ul> </div> <div class="modal-footer"> <button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button> </div> </div> </div> </div> <script> // note, static value of number of brands var currentMenu; for (i = 1; i <= 19; i++) { // alert('Hiding ' + i); HideID('Product' + i); } HideID('nobrand'); if (document.cascade.Brand.selectedIndex) { // alert('Showing ' + document.cascade.Brand.selectedIndex); ShowID('Product' + document.cascade.Brand.selectedIndex); currentMenu = 'Product' + document.cascade.Brand.selectedIndex; } else { ShowID('nobrand'); currentMenu = 'nobrand'; } function ShowID(id) { // alert('Showing ' + id); document.getElementById(id).style.display = ''; document.getElementById(id).disabled = false; document.getElementById(id).selectedIndex = 0; } function HideID(id) { // alert('Hiding ' + id); document.getElementById(id).style.display = 'none'; document.getElementById(id).disabled = true; } function ChangeBrand(menu) { m = menu.selectedIndex; if (m == 0) { newmenu = 'nobrand'; } else { newmenu = 'Product' + m; } // alert('changing from ' + currentMenu + ' to ' + newmenu); HideID(currentMenu); ShowID(newmenu); currentMenu = newmenu; } </script> </body> </html>