Support : playfootball

<!DOCTYPE html>      <html class="no-js " lang="en" dir="ltr" data-date-format="non_us"> <head>  <title> Support : playfootball </title>    <link rel="stylesheet" href="https://pro.fontawesome.com/releases/v5.7.2/css/all.css" integrity="sha384-6jHF7Z3XI3fF4XZixAuSu0gGKrXwoX/w3uFPxC56OtjChio7wtTGJWRW53Nhx6Ev" crossorigin="anonymous">  <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="description" content= "" /> <meta name="author" content= "" /> <meta property="og:title" content="Support" /> <meta property="og:url" content="https://support.playfootball.com.au/support/solutions" /> <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22028099002/logo/RsCFXSKozxE_Fu5hMxFQdPMwt5cMyn_erQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20250406%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20250406T014742Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=b599f5586988a0c29f5c860676378b2e01adc5309c398151fa61846642beaa4a" /> <meta property="og:site_name" content="playfootball" /> <meta property="og:type" content="article" /> <meta name="twitter:title" content="Support" /> <meta name="twitter:url" content="https://support.playfootball.com.au/support/solutions" /> <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22028099002/logo/RsCFXSKozxE_Fu5hMxFQdPMwt5cMyn_erQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20250406%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20250406T014742Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=b599f5586988a0c29f5c860676378b2e01adc5309c398151fa61846642beaa4a" /> <meta name="twitter:card" content="summary" /> <link rel="canonical" href="https://support.playfootball.com.au/support/solutions" />  <link rel="apple-touch-icon" href="/assets/misc/omnifavicon.ico?702017" /> <link rel="apple-touch-icon" sizes="72x72" href="/assets/misc/omnifavicon.ico?702017" /> <link rel="apple-touch-icon" sizes="114x114" href="/assets/misc/omnifavicon.ico?702017" /> <link rel="apple-touch-icon" sizes="144x144" href="/assets/misc/omnifavicon.ico?702017" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" />  <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="k7kAqFHP9lhnFfgLdbTu/oKtg8wEPJxlw7WNmW5sCtn7JtNbOzrTSM0pyrD3TygMRilP3fb/8rpPtHE6JwtirQ==" />   <link rel='shortcut icon' href='/assets/misc/omnifavicon.ico?702017' />  <link rel="stylesheet" media="print" href="https://assets4.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css" /> <link rel="stylesheet" media="screen" href="https://assets1.freshdesk.com/assets/cdn/portal_utils-fe7ee1254a5d27e7550ccf8875cbd6276c5da04436e7f6ea0120b8d6d70e3133.css" />  <link href="/support/theme.css?v=4&d=1743739692" media="screen" rel="stylesheet" type="text/css">  <link href='https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,300italic,700' rel='stylesheet' type='text/css'>  <script src="https://assets6.freshdesk.com/assets/cdn/portal_head_v2-c1e8ae994d3f8763b4a3d180ba8cdccb905bbc2e7f73c03db2dd182e08bbc9de.js"></script>  <script src="https://assets4.freshdesk.com/assets/cdn/prism-733177846dd200c6e56035b34e8d52c5352eedcc6dc73f2dcc44a74ecd560ee2.js"></script>  <script type="text/javascript"> var portal = {"language":"en","name":"playfootball","contact_info":"","current_page_name":"portal_home","current_tab":"home","vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":514424,"preferences":{"bg_color":"#ffffff","header_color":"#00007d","help_center_color":"#ffffff","footer_color":"#00007d","tab_color":"#00007d","tab_hover_color":"#00007d","btn_background":"#ffffff","btn_primary_background":"#00007d","base_font":"Helvetica","text_color":"#000000","headings_font":"Open Sans Condensed","headings_color":"#000000","link_color":"#00007d","link_color_hover":"#010068","input_focus_ring_color":"#010068","non_responsive":"false"},"image_placeholders":{"spacer":"https://assets7.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets8.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets9.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":false}; var attachment_size = 20; var blocked_extensions = ""; </script> </head> <body>   <nav class="network-nav" id="js-network-nav-auth-details"> <div class="o-block o-block--corset network-nav__inner"> <span class="network-nav__text-logo">footb<i class="network-nav__brand-color-text">all</i></span> <span class="network-nav__subtext-logo">Network</span> <ul class="network-nav__menu"> <li class="network-nav__item"> <a href="https://www.myfootball.com.au" class="network-nav__link"> My Football </a> </li> <li class="network-nav__item"> <a href="https://www.playfootball.com.au" class="network-nav__link"> Play Football </a> </li> <li class="network-nav__item"> <a href="https://www.ffa.com.au" class="network-nav__link"> Football Australia </a> </li> <li class="network-nav__item"> <a href="https://www.playfootball.com.au/miniroos" class="network-nav__link"> MiniRoos </a> </li> </ul> </div> </nav> <div class="container-ffa" style="background-color: #00007d; border-bottom: 1px solid #00004b;"> <div class="o-block o-block--corset container-block-ffa">  <header class="banner"> <div class="banner-wrapper"> <div class="banner-title"> <a href="/support/home" class="branded-header__logo-link"> <img src="https://www.playfootball.com.au/sites/play/files/styles/image_600x/public/2018-05/playfootball_header%20v2.png" alt="" class="branded-header__logo-image"> </a>  <h1 class="branded-header__logo-text branded-header__logo-text">Support</h1> </div>  </div> </header> </div> </div> <nav class="page-tabs page-tabs-mobile" >  </nav>  <div class="o-block o-block--corset container-block-ffa">  <section class="help-center rounded-6"> <div class="hc-search"> <div class="hc-search-c"> <h2 class="heading hide-in-mobile">How can we help you today?</h2> <form class="hc-search-form print--remove" autocomplete="off" action="/support/search" id="hc-search-form" data-csrf-ignore="true"> <div class="hc-search-input"> <label for="support-search-input" class="hide">Enter your search term here...</label> <input placeholder="Enter your search term here..." type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" aria-label="Search" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> Search </span> </button> </div> </form> </div> <div class="hc-nav nav-with-contact hc-nav-desktop">  <nav> <div> <a href="/support/tickets/new" class="mobile-icon-nav-newticket new-ticket ellipsis" title="New support ticket"> <span> New support ticket </span> </a> </div> <div> <a href="/support/tickets" class="mobile-icon-nav-status check-status ellipsis" title="Check ticket status"> <span>Check ticket status</span> </a> </div> <div> <a href="tel:02 8880 7983" class="mobile-icon-nav-contact contact-info ellipsis"> <span dir='ltr'>02 8880 7983</span> </a> </div> </nav> </div> </div> <section class="contact-details-container"> <h2 class="heading">Contact Support</h2> <div class="contact-block"> <ul class="fa-ul contact-block__list"> <li><span class="fa-li"><i class="fas fa-envelope-open"></i></span>Email: <a href="mailto:support@playfootball.com.au">support@playfootball.com.au</a></li> <li><span class="fa-li"><i class="fas fa-phone"></i></span>Telephone: <a href="tel:02 8880 7983">02 8880 7983</a></li> <li><span class="fa-li"><i class="fas fa-clock"></i></span><div style="display: inline-block; width: 55px;">Hours: </div><div style="display: inline-block;"><strong>Mon-Fri 10am - 9pm AEDT </strong></div></li> <li><span class="fa-li"><i class="fas fa-clock"></i></span><div style="display: inline-block; width: 55px;">Hours: </div><div style="display: inline-block;"><strong>Sat-Sun 10am - 3pm AEDT</strong></div></li>     <li><span class="fa-li"><i class="fas fa-clock"></i></span><div style="display: inline-block; width: 55px;">Closed: </div><div style="display: inline-block;"><strong>Easter Break</strong></div></li> <li><span class="fa-li"></span><div style="display: inline-block; width: 55px;"></div><div style="display: inline-block;">18th April - 21st April</div></li> <li><span class="fa-li"><i class="fas fa-clock"></i></span><div style="display: inline-block; width: 55px;">Closed: </div><div style="display: inline-block;"><strong> ANZAC Day (Friday 25th April) </strong></div></li>   </ul> </div> </section> <div class="hc-nav nav-with-contact hc-nav-mobile">  <nav> <div> <a href="/support/tickets/new" class="mobile-icon-nav-newticket new-ticket ellipsis" title="New support ticket"> <span> New support ticket </span> </a> </div> <div> <a href="/support/tickets" class="mobile-icon-nav-status check-status ellipsis" title="Check ticket status"> <span>Check ticket status</span> </a> </div> <div> <a href="tel:02 8880 7983" class="mobile-icon-nav-contact contact-info ellipsis"> <span dir='ltr'>02 8880 7983</span> </a> </div> </nav> </div> </section> <div class="contact-details-container contact-details-container-mobile"> <h2 class="heading">Contact Support</h2> <div class="contact-block"> <ul class="fa-ul contact-block__list"> <li><span class="fa-li"><i class="fas fa-envelope-open"></i></span>Email: <a href="mailto:support@playfootball.com.au">support@playfootball.com.au</a></li> <li><span class="fa-li"><i class="fas fa-phone"></i></span>Telephone: <a href="tel:02 8880 7983">02 8880 7983</a></li> <li><span class="fa-li"><i class="fas fa-clock"></i></span><div style="display: inline-block; width: 55px;">Hours: </div><div style="display: inline-block;"><strong>Mon-Fri 10am - 9pm AEDT </strong></div></li> <li><span class="fa-li"><i class="fas fa-clock"></i></span><div style="display: inline-block; width: 55px;">Hours: </div><div style="display: inline-block;"><strong>Sat-Sun 10am - 3pm AEDT</strong></div></li>    <li><span class="fa-li"><i class="fas fa-clock"></i></span><div style="display: inline-block; width: 55px;">Closed: </div><div style="display: inline-block;"><strong>Easter Break</strong></div></li> <li><span class="fa-li"></span><div style="display: inline-block; width: 55px;"></div><div style="display: inline-block;">18th April - 21st April</div></li> <li><span class="fa-li"><i class="fas fa-clock"></i></span><div style="display: inline-block; width: 55px;">Closed: </div><div style="display: inline-block;"><strong> ANZAC Day (Friday 25th April) </strong></div></li>       </ul> </div> </div>  <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrapper"> <section class="content rounded-6 min-height-on-desktop fc-portal-solution-home" id="solutions-index-home">   <div class="list"> <div class="cs-s list-item"> <a href="/support/solutions/22000106487" class="list-content button-item"> <h3 class="heading">Participants & Parents</h3> <div class="description">Registration support for Participants & Parents</div> <div class="cs-g-c">        </div> </a> </div> <div class="cs-s list-item"> <a href="/support/solutions/22000106489" class="list-content button-item"> <h3 class="heading">Club Administration</h3> <div class="description">Club Admin Support</div> <div class="cs-g-c">               </div> </a> </div> <div class="cs-s list-item"> <a href="/support/solutions/22000106843" class="list-content button-item"> <h3 class="heading">Association Administration</h3> <div class="description">Association Administration Support</div> <div class="cs-g-c">           </div> </a> </div> <div class="cs-s list-item"> <a href="/support/solutions/22000108616" class="list-content button-item"> <h3 class="heading">Support Videos</h3> <div class="description">Participant, Club & Association Admin Support Videos</div> <div class="cs-g-c">      </div> </a> </div> <div class="cs-s list-item"> <a href="/support/solutions/22000108720" class="list-content button-item"> <h3 class="heading">FAQs</h3> <div class="description">Frequently asked questions from the community</div> <div class="cs-g-c">      </div> </a> </div> <div class="cs-s list-item"> <a href="/support/solutions/22000108681" class="list-content button-item"> <h3 class="heading">PlayFootball v2 Release Notes</h3> <div class="description">Playfootball v2 New Release </div> <div class="cs-g-c">        </div> </a> </div> </div> </section>  <! <section class="sidebar content community-sidebar rounded-6 min-height-on-desktop fc-community-sidebar" id="home-community-sidebar">  <a href="/support/home" class="">playfootball support</a> </nav> </footer> </div> </div> <script> (function (d, w, c) { if(!d.getElementById("spd-busns-spt")) { var n = d.getElementsByTagName('script')[0], s = d.createElement('script'); 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