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Along with the growth of electronic communication is the rise of Web-based courses. This empirical study surveyed 128 students enrolled in 29 courses offered entirely over the Internet to determine the dimensions which underlie student satisfaction with Web-based courses and examined how these dimensions can be used to predict student satisfaction levels. This study also examined the relationship between demographic variables, such as gender, year in school, students' prior computer, email, and Internet proficiency, as well as, Web-based course experience and their satisfaction levels with Web-based courses. The implication of this study is that instructors of Web-based courses may be able to increase their online students' satisfaction by addressing the appropriate factors underlying student satisfaction.","publication_date":"2000,,","grobid_abstract_attachment_id":"36874122"},"document_type":"paper","pre_hit_view_count_baseline":null,"quality":"high","language":"en","title":"An Empirical Investigation of Student Satisfaction with Web-based Courses","broadcastable":true,"draft":null,"has_indexable_attachment":true,"indexable":true}}["work"]; window.loswp.workCoauthors = [43066055,27309487,226695]; window.loswp.locale = "en"; window.loswp.countryCode = "SG"; window.loswp.cwvAbTestBucket = ""; window.loswp.designVariant = "ds_vanilla"; window.loswp.fullPageMobileSutdModalVariant = "full_page_mobile_sutd_modal"; window.loswp.useOptimizedScribd4genScript = false; window.loswp.appleClientId = 'edu.academia.applesignon';</script><script defer="" 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data-login_uri="https://www.academia.edu/registrations/google_one_tap" data-moment_callback="onGoogleOneTapEvent" id="g_id_onload"></div><div class="ds-top-related-works--grid-container"><div class="ds-related-content--container ds-top-related-works--container"><h2 class="ds-related-content--heading">Related papers</h2><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="0" data-entity-id="60156389" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/60156389/Key_Factors_for_Determining_Student_Satisfaction_in_Online_Courses">Key Factors for Determining Student Satisfaction in Online Courses</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="949056" href="https://usal.academia.edu/Mar%C3%ADaJos%C3%A9Rodr%C3%ADguezConde">María José Rodríguez-Conde</a></div><p class="ds-related-work--metadata ds2-5-body-xs">International Journal on E-Learning, 2004</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Key Factors for Determining Student Satisfaction in Online Courses","attachmentId":73721508,"attachmentType":"pdf","work_url":"https://www.academia.edu/60156389/Key_Factors_for_Determining_Student_Satisfaction_in_Online_Courses","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/60156389/Key_Factors_for_Determining_Student_Satisfaction_in_Online_Courses"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="1" data-entity-id="77383951" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/77383951/Student_satisfaction_in_web_enhanced_learning_environments">Student satisfaction in web-enhanced learning environments</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="33134194" href="https://independent.academia.edu/BethMottStenerson">Beth Mott-Stenerson</a></div><p class="ds-related-work--metadata ds2-5-body-xs">2009</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Student satisfaction in web-enhanced learning 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href="https://www.academia.edu/77383956/Journal_of_Instructional_Pedagogies_Student_Satisfaction_in_Web_enhanced_Learning_Environments">Journal of Instructional Pedagogies Student Satisfaction in Web-enhanced Learning Environments</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="33134194" href="https://independent.academia.edu/BethMottStenerson">Beth Mott-Stenerson</a></div><p class="ds-related-work--metadata ds2-5-body-xs">2013</p><p class="ds-related-work--abstract ds2-5-body-sm">Student satisfaction is an important part of the effort to successfully market higher education. This is especially true given the rapid increase in on-line course offerings. This paper explores the relationship among attitudinal variables contributing to student satisfaction in web-enhanced courses. The structural model indicates strong relationships among three variables: satisfaction with the instructor, perceived ease of use of the course technology, and satisfaction with the course. The authors suggest that this triad of relationships represents the most important considerations for students and instructors in Internet enhanced courses.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Journal of Instructional Pedagogies Student Satisfaction in Web-enhanced Learning Environments","attachmentId":84766202,"attachmentType":"pdf","work_url":"https://www.academia.edu/77383956/Journal_of_Instructional_Pedagogies_Student_Satisfaction_in_Web_enhanced_Learning_Environments","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/77383956/Journal_of_Instructional_Pedagogies_Student_Satisfaction_in_Web_enhanced_Learning_Environments"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="3" data-entity-id="100749712" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/100749712/Learners_Satisfaction_in_Online_Courses">Learners' Satisfaction in Online Courses</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="259963644" href="https://independent.academia.edu/MohammadMerhi1">Mohammad Merhi</a></div><p class="ds-related-work--metadata ds2-5-body-xs">2019</p><p class="ds-related-work--abstract ds2-5-body-sm">Online education is gaining more and more attention from both learners and institutions. Many institutions are moving some of their courses or creating sections of current face-to-face courses online. The success and continuation of online courses depend on learners’ satisfaction. This research in progress is an effort to understand the impact of critical factors on learners’ satisfaction in online courses. This paper extends the existing literature by considering interrelationships among important factors that have been found to impact individuals’ perceptions. To our best knowledge, the interrelationships and hypotheses presented in this paper have not been investigated in the literature. Thus, this study is a crucial contribution to theory and practice.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Learners' Satisfaction in Online Courses","attachmentId":101482996,"attachmentType":"pdf","work_url":"https://www.academia.edu/100749712/Learners_Satisfaction_in_Online_Courses","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/100749712/Learners_Satisfaction_in_Online_Courses"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="4" data-entity-id="88643362" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/88643362/The_Determinants_of_Students_Perceived_Learning_Outcomes_and_Satisfaction_in_University_Online_Education_An_Empirical_Investigation_">The Determinants of Students' Perceived Learning Outcomes and Satisfaction in University Online Education: An Empirical Investigation*</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="203902378" href="https://independent.academia.edu/ResearchHub1">Research Hub</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Decision Sciences Journal of Innovative Education, 2006</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Determinants of Students' Perceived Learning Outcomes and Satisfaction in University Online Education: An Empirical Investigation*","attachmentId":92577460,"attachmentType":"pdf","work_url":"https://www.academia.edu/88643362/The_Determinants_of_Students_Perceived_Learning_Outcomes_and_Satisfaction_in_University_Online_Education_An_Empirical_Investigation_","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/88643362/The_Determinants_of_Students_Perceived_Learning_Outcomes_and_Satisfaction_in_University_Online_Education_An_Empirical_Investigation_"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="5" data-entity-id="35231331" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/35231331/The_Factors_that_Affect_Online_Learners_Satisfaction">The Factors that Affect Online Learners' Satisfaction</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="63187751" href="https://ankarauniversitesi.academia.edu/OzlemCakir">Ozlem Cakir</a></div><p class="ds-related-work--abstract ds2-5-body-sm">In distance learning systems, students' satisfaction is a significant issue in terms of student attendance and not feeling lonely. In this study, the relationship between online students' satýsfaction and their demographic characteristics were examined. Screening model was used in the study. With this study, whether satisfaction levels of students who are continuing in the program in which various information and midterm examinations were given online significantly differ in terms of age, computer literacy levels, internet accessibility and computer experience intended to be examined. Besides, whether there is a relationship between student achievement levels and satisfaction scores was tested. Within the scope of this study, Online Students' Satisfaction Scale developed by researcher was used. The scale includes 38 items, it has a three-factor structure (The Structure and the Process of the Program, Interaction with the Instructors, and Interaction with Other Students), and it is a valid and reliable scale that explains 67.95 % of total variance and whose coefficient of internal consistency calculated by Cronbach alpha coefficient was 0.97. As a result of the statistical analysis of student data, which was obtained from an online program, it was found out that while online students' satisfaction levels did not significantly differ in terms of age, computer literacy levels and internet accessibility, it significantly differs in terms of internet experience.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Factors that Affect Online Learners' Satisfaction","attachmentId":55090200,"attachmentType":"pdf","work_url":"https://www.academia.edu/35231331/The_Factors_that_Affect_Online_Learners_Satisfaction","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/35231331/The_Factors_that_Affect_Online_Learners_Satisfaction"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="6" data-entity-id="8339294" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/8339294/Frequency_Intensity_and_Topicality_in_online_learning_an_exploration_of_the_interactive_dimensions_that_contribute_to_student_satisfaction_in_online_learning_K_Burnett_L_Bonnici_S_Miksa_and_J_Kim_">Frequency, Intensity, and Topicality in online learning: an exploration of the interactive dimensions that contribute to student satisfaction in online learning. (K. Burnett, L. Bonnici, S. Miksa, and J. Kim)</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="3498536" href="https://unt.academia.edu/ShawneMiksa">Shawne D Miksa</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Journal of Education for Library and Information Science, 48 (1), 2007</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Frequency, Intensity, and Topicality in online learning: an exploration of the interactive dimensions that contribute to student satisfaction in online learning. (K. Burnett, L. Bonnici, S. Miksa, and J. 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