CINXE.COM

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name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="18d80bb8900e94f81dbda4318191e473" value="1" /> </form> <script type="text/javascript"> jQuery('form.mc-site-search-mod').find('a').click(function(e){ e.preventDefault(); var mcSiteSearchText = jQuery(this).closest('form.mc-site-search-mod').find('input.inputbox').val(); if (mcSiteSearchText != ''){ jQuery(this).closest('form.mc-site-search-mod').submit(); } }); </script> </div> <div class="moduletable"> <a id='mcSimpleLogin' href='login'>Member Login</a> </div> </div> </div> <div class="mobile-menu"><ul class="menu resp-menu"><li class="parent item181"><span class="separator"><span>About IOA</span></span><ul><li class="item207"><a href="/learn-about-our-organization"><span>About IOA</span></a></li><li class="item183"><a href="/ioa-board-of-directors"><span>Board of Directors</span></a></li><li class="item184"><a href="/ioa-committees-task-forces"><span>Committees & Task Forces</span></a></li><li class="item324"><a href="/ioa-regional-advancement-communities"><span>Regional Advancement Communities</span></a></li><li class="item185"><a href="/strategic-plan"><span>Strategic Plan</span></a></li><li class="item188"><a href="/standards-of-practice-code-of-ethics"><span>Standards of Practice & Code of Ethics</span></a></li><li class="item206"><a href="/ioa-faq"><span>Frequently Asked Questions</span></a></li><li class="item270"><a href="/contact-the-ioa-ombuds-ioa-s-ombuds-program-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item295"><a href="/ioa-values-and-norms"><span>IOA Values and Norms</span></a></li><li class="item299"><a href="/ioa-concern-and-complaint-policy"><span>IOA Concern and Complaint Policy</span></a></li><li class="item187"><a href="/contact-us"><span>Contact Us</span></a></li><li class="item314"><a href="https://www.ioaconference.org/become-a-sponsor"><span>Partnership Opportunities</span></a></li></ul></li><li class="parent item170"><span class="separator"><span>About Ombuds</span></span><ul><li class="item178"><a href="/what-is-an-ombuds-"><span>What Is an Ombuds?</span></a></li><li class="item283"><a href="/creating-an-ombuds-office"><span>Creating an Ombuds Office</span></a></li><li class="item246"><a href="/how-do-i-become-an-ombuds-"><span>How Do I Become an Ombuds?</span></a></li><li class="item292"><a href="/why-should-my-organization-have-an-ombuds"><span>Why Should My Organization Have an Ombuds?</span></a></li><li class="item294"><a href="/how-do-i-hire-or-talk-to-an-ombuds-"><span>How Do I Hire or Talk to an 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Award</span></a></li><li class="item296"><a href="/volunteer-recognition"><span>Volunteer Recognition</span></a></li></ul></li><li class="item289"><a href="/ioa-online-community"><span>IOA Online CommUnity</span></a></li><li class="item305"><a href="/ioa-s-ombuds-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item309"><a href="/mentoring-program-info"><span>Mentoring Program</span></a></li></ul></li><li class="parent active item128"><span class="separator"><span>Events & Training</span></span><ul><li class="item211"><a href="/events-calendar"><span>Event Calendar</span></a></li><li class="item201"><a href="/ioa-annual-conference"><span>Annual Conference</span></a></li><li class="parent active item278"><span class="separator"><span>Courses and Training</span></span><ul><li class="item325"><a href="/2025-events-and-training-offerings"><span>2025 Events and Training Offerings</span></a></li><li class="item304"><a href="/webinars"><span>Webinars</span></a></li><li class="item239"><a href="/ombuds-seminars"><span>Seminars</span></a></li><li class="item136"><a href="/core-courses"><span>Core Courses</span></a></li><li class="item134"><a href="/foundations-courses"><span>Foundations Courses</span></a></li><li id="current" class="active item260"><a href="/nuts-bolts-of-setting-up-an-ombuds-office-course"><span>Nuts & Bolts of Setting Up an Ombuds Office Course</span></a></li><li class="item303"><a href="/national-equity-project-2-part-workshop"><span>National Equity Project 2-Part Workshop</span></a></li></ul></li><li class="item297"><a href="/september-symposium"><span>September Symposium</span></a></li><li class="item276"><a href="/community-connections-for-ioa-members"><span>Community Connections</span></a></li><li class="item240"><a href="/ioa-s-online-learning-center"><span>Online Learning Center</span></a></li><li class="item226"><a href="/become-an-instructor"><span>Become an Instructor</span></a></li><li class="item302"><a href="https://ioa.memberclicks.net/the-foundations-course#scholarship"><span>Foundations Scholarships</span></a></li></ul></li><li class="parent item144"><span class="separator"><span>Certification</span></span><ul><li class="item145"><a href="/about-the-co-op-credential"><span>About the CO-OP® Credential</span></a></li><li class="item146"><a href="/co-op-certification-board"><span>CO-OP® Certification Board</span></a></li><li class="item161"><a href="/directory-of-co-op-practitioners"><span>Directory of CO-OP® Practitioners</span></a></li><li class="item306"><a href="/take-the-co-op-examination"><span>Take the CO-OP® Examination</span></a></li></ul></li><li class="parent item163"><span class="separator"><span>Resources</span></span><ul><li class="item243"><a href="/resources-for-practicing-ombuds"><span>Resources for Practicing Ombuds</span></a></li><li class="item242"><a href="/resources-for-aspiring-ombuds"><span>Resources for Aspiring Ombuds</span></a></li><li class="item244"><a href="/resources-for-starting-an-ombuds-office"><span>Resources for Starting an Ombuds Office</span></a></li><li class="item301"><a href="/ioa-member-resources"><span>IOA Member Resources</span></a></li><li class="item290"><a href="/ioa-online-community-resource-center"><span>IOA Online CommUnity & Resource Center</span></a></li><li class="item272"><a href="/ombuds-job-board"><span>Ombuds Job Board</span></a></li><li class="item291"><a href="/outsourced-ombuds-and-consultant-directory"><span>Outsourced Ombuds and Consultant Directory</span></a></li></ul></li><li class="parent item284"><span class="separator"><span>Publications</span></span><ul><li class="item232"><a href="/the-independent-voice-ioa-s-blog"><span>The Independent Voice: IOA's Blog</span></a></li><li class="item293"><a href="https://www.youtube.com/playlist?list=PLqFfYjQvGPWH_DdC2ibM8ZIH2nd0xROwB" target="_blank"><span>Good Day IOA</span></a></li><li class="item166"><a href="/journal-of-the-ioa"><span>Journal of the IOA</span></a></li><li class="item215"><a href="/news-press-releases"><span>News & Press Releases</span></a></li><li class="item308"><a href="/ioa-book-publishing"><span>IOA Book Publishing</span></a></li></ul></li></ul></div> <div class="mobile-menu-bottom"></div> <div class="site-container"> <div class="site-overlay"></div> <div id="site-wrap"> <div id="header"> <div class="site-width"> <div class="mc-logo-link"><a href="/"><img style="margin: 0px 0px 0px 0px;" title="" src="/assets/site/logo-link-22.png" alt="" align="" /></a></div> <div class="login-search"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" 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IOA</span></span><ul><li class="item207"><a href="/learn-about-our-organization"><span>About IOA</span></a></li><li class="item183"><a href="/ioa-board-of-directors"><span>Board of Directors</span></a></li><li class="item184"><a href="/ioa-committees-task-forces"><span>Committees & Task Forces</span></a></li><li class="item324"><a href="/ioa-regional-advancement-communities"><span>Regional Advancement Communities</span></a></li><li class="item185"><a href="/strategic-plan"><span>Strategic Plan</span></a></li><li class="item188"><a href="/standards-of-practice-code-of-ethics"><span>Standards of Practice & Code of Ethics</span></a></li><li class="item206"><a href="/ioa-faq"><span>Frequently Asked Questions</span></a></li><li class="item270"><a href="/contact-the-ioa-ombuds-ioa-s-ombuds-program-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item295"><a href="/ioa-values-and-norms"><span>IOA Values and Norms</span></a></li><li class="item299"><a href="/ioa-concern-and-complaint-policy"><span>IOA Concern and Complaint Policy</span></a></li><li class="item187"><a href="/contact-us"><span>Contact Us</span></a></li><li class="item314"><a href="https://www.ioaconference.org/become-a-sponsor"><span>Partnership Opportunities</span></a></li></ul></li><li class="parent item170"><span class="separator"><span>About Ombuds</span></span><ul><li class="item178"><a href="/what-is-an-ombuds-"><span>What Is an Ombuds?</span></a></li><li class="item283"><a href="/creating-an-ombuds-office"><span>Creating an Ombuds Office</span></a></li><li class="item246"><a href="/how-do-i-become-an-ombuds-"><span>How Do I Become an Ombuds?</span></a></li><li class="item292"><a href="/why-should-my-organization-have-an-ombuds"><span>Why Should My Organization Have an Ombuds?</span></a></li><li class="item294"><a href="/how-do-i-hire-or-talk-to-an-ombuds-"><span>How Do I Hire or Talk to an Ombuds?</span></a></li><li class="item235"><a href="/annual-ombuds-day"><span>Annual Ombuds Day</span></a></li></ul></li><li class="parent item123"><span class="separator"><span>Membership</span></span><ul><li class="item125"><a href="/membership-benefits"><span>Membership Benefits</span></a></li><li class="item127"><a href="/become-a-member"><span>Become a Member</span></a></li><li class="item199"><a href="/member-center"><span>Member Center</span></a></li><li class="item126"><a href="/renew-membership"><span>Renew Your Membership</span></a></li><li class="item245"><a href="/your-ioa-membership"><span>Your IOA Membership</span></a></li><li class="item271"><a href="/become-an-ioa-volunteer"><span>Volunteer</span></a></li><li class="parent item280"><span class="separator"><span>Grants & Awards</span></span><ul><li class="item281"><a href="/ioa-research-grant"><span>IOA Research Grants</span></a></li><li class="item282"><a href="/ioa-research-award"><span>IOA Research Award</span></a></li><li class="item296"><a href="/volunteer-recognition"><span>Volunteer Recognition</span></a></li></ul></li><li class="item289"><a href="/ioa-online-community"><span>IOA Online CommUnity</span></a></li><li class="item305"><a href="/ioa-s-ombuds-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item309"><a href="/mentoring-program-info"><span>Mentoring Program</span></a></li></ul></li><li class="parent active item128"><span class="separator"><span>Events & Training</span></span><ul><li class="item211"><a href="/events-calendar"><span>Event Calendar</span></a></li><li class="item201"><a href="/ioa-annual-conference"><span>Annual Conference</span></a></li><li class="parent active item278"><span class="separator"><span>Courses and Training</span></span><ul><li class="item325"><a href="/2025-events-and-training-offerings"><span>2025 Events and Training Offerings</span></a></li><li class="item304"><a href="/webinars"><span>Webinars</span></a></li><li class="item239"><a href="/ombuds-seminars"><span>Seminars</span></a></li><li class="item136"><a href="/core-courses"><span>Core Courses</span></a></li><li class="item134"><a href="/foundations-courses"><span>Foundations Courses</span></a></li><li id="current" class="active item260"><a href="/nuts-bolts-of-setting-up-an-ombuds-office-course"><span>Nuts & Bolts of Setting Up an Ombuds Office Course</span></a></li><li class="item303"><a href="/national-equity-project-2-part-workshop"><span>National Equity Project 2-Part Workshop</span></a></li></ul></li><li class="item297"><a href="/september-symposium"><span>September Symposium</span></a></li><li class="item276"><a href="/community-connections-for-ioa-members"><span>Community Connections</span></a></li><li class="item240"><a href="/ioa-s-online-learning-center"><span>Online Learning Center</span></a></li><li class="item226"><a href="/become-an-instructor"><span>Become an Instructor</span></a></li><li class="item302"><a href="https://ioa.memberclicks.net/the-foundations-course#scholarship"><span>Foundations Scholarships</span></a></li></ul></li><li class="parent item144"><span class="separator"><span>Certification</span></span><ul><li class="item145"><a href="/about-the-co-op-credential"><span>About the CO-OP® Credential</span></a></li><li class="item146"><a href="/co-op-certification-board"><span>CO-OP® Certification Board</span></a></li><li class="item161"><a href="/directory-of-co-op-practitioners"><span>Directory of CO-OP® Practitioners</span></a></li><li class="item306"><a href="/take-the-co-op-examination"><span>Take the CO-OP® Examination</span></a></li></ul></li><li class="parent item163"><span class="separator"><span>Resources</span></span><ul><li class="item243"><a href="/resources-for-practicing-ombuds"><span>Resources for Practicing Ombuds</span></a></li><li class="item242"><a href="/resources-for-aspiring-ombuds"><span>Resources for Aspiring Ombuds</span></a></li><li class="item244"><a href="/resources-for-starting-an-ombuds-office"><span>Resources for Starting an Ombuds Office</span></a></li><li class="item301"><a href="/ioa-member-resources"><span>IOA Member Resources</span></a></li><li class="item290"><a href="/ioa-online-community-resource-center"><span>IOA Online CommUnity & Resource Center</span></a></li><li class="item272"><a href="/ombuds-job-board"><span>Ombuds Job Board</span></a></li><li class="item291"><a href="/outsourced-ombuds-and-consultant-directory"><span>Outsourced Ombuds and Consultant Directory</span></a></li></ul></li><li class="parent item284"><span class="separator"><span>Publications</span></span><ul><li class="item232"><a href="/the-independent-voice-ioa-s-blog"><span>The Independent Voice: IOA's Blog</span></a></li><li class="item293"><a href="https://www.youtube.com/playlist?list=PLqFfYjQvGPWH_DdC2ibM8ZIH2nd0xROwB" target="_blank"><span>Good Day IOA</span></a></li><li class="item166"><a href="/journal-of-the-ioa"><span>Journal of the IOA</span></a></li><li class="item215"><a href="/news-press-releases"><span>News & Press Releases</span></a></li><li class="item308"><a href="/ioa-book-publishing"><span>IOA Book Publishing</span></a></li></ul></li></ul></div> </div> </div> <div id="content-wrap" class="r-mid"> <div class="site-width"> <div id="content-padding"> <div id="jmc-message"></div> <div id="component-wrap"> <table class="contentpaneopen"> <tr> <td valign="top">  <script type="text/javascript" src="https://www.googletagmanager.com/gtag/js?id=G-XSZSVKF9F1"></script> <script type="text/javascript">// <![CDATA[ window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-XSZSVKF9F1'); // ]]></script> <h1>The Nuts & Bolts of Setting Up an Ombuds Office Course</h1> <hr /> <h3><img style="margin: 5px 10px; float: right;" src="/assets/IOA-member-images/pexels-ketut-subiyanto-4474047_coral_bar_sm.png" alt="" width="30%" />About the Course</h3> <p>This on-demand course will introduce new ombuds to the fundamentals of setting up a successful organizational ombuds office. Participants will be provided with a cursory review of <a href="https://www.ombudsassociation.org/standards-of-practice-code-of-ethics">IOA’s Standards of Practice & Code of Ethics</a>, as well as the competencies required to effectively practice as an ombuds. Other topics include appropriate procedures for establishing an ombuds office charter, developing proper intake processes, managing data, and constructing a Standard Operating Procedure Manual. In addition, participants will have the opportunity to create a marketing and outreach strategy.</p> <p>This may be taken as a standalone course and serves as a complement to IOA’s <a href="https://www.ombudsassociation.org/foundations-courses">Foundations Course</a> as well. </p> <p><strong>Note:</strong> This course is intended specifically for individuals who are responsible for establishing a new organizational ombuds program.</p> <hr /> <h3><strong>Registration Information</strong></h3> <p dir="ltr">This course is hosted on <a href="https://ioa.memberclicks.net/ioa-s-online-learning-center">IOA's Online Learning Center</a>. You must have an IOA account in order to participate. If you do not yet have an account you can recreate one during the registration process. Once you have registered for the course, you will receive additional information to gain access to the Online Learning Center with all of the course recordings and materials. </p> <h4 dir="ltr">On-Demand Course Registration Rates</h4> <ul> <li><strong>$300 USD for IOA members</strong></li> <li><strong>$500 USD for Non-Members</strong></li> </ul> <p><strong>This video is currently being edited and revamped to serve you better. Check back soon!</strong></p> <hr /> <h3><strong>Course Participants Will...</strong></h3> <ul> <li><span>Understand role expectations and required competencies </span></li> <li>Apply IOA’s ethical principles and standards throughout office development </li> <li>Identify intake processes</li> <li>Establish appropriate processes for building Charters </li> <li>Understand data management protocol </li> <li>Consider logistical requirements </li> <li>Develop an outreach and marketing strategy </li> <li>Establish resources and build a personalized and comprehensive training map <br /><br /></li> </ul> <hr /> <h3>Professional Development Hours (PDH)</h3> <p><span>This course has been approved for five Professional Development Hours (PDH) towards the Candidate for CO-OP® and CO-OP<span>® credentials. Participants must attend both parts of the course in order to obtain their certificate of participation and PDH.</span></span></p> <h5><span><a href="https://ioa.memberclicks.net/about-the-co-op-credential">Learn More About Certification</a></span></h5> </td> </tr> </table> <span class="article_separator"> </span> </div> </div> <div class="login-search side-bar"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" 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<table class="mod_events_latest_table" width="100%" border="0" cellspacing="0" cellpadding="0" align="center"><tr class="jevrow0"><td class="mod_events_latest_first"><div class="mc-event-listing" style="border-color: #FE5F55 "><span class="mod_events_latest_date">Mon Dec 2, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=373&Itemid=211&year=2024&month=12&day=02&title=virtual-foundations-course--december-2024&uid=bf4aefbd2a201ce55a362ae6740e6ad4" >Virtual Foundations Course | December 2024</a></span><div class="event-list-cat">Category: Foundations Courses</div></div></td></tr> <tr class="jevrow1"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #6D6E71 "><span class="mod_events_latest_date">Thu Dec 5, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=377&Itemid=211&year=2024&month=12&day=05&title=ioa-deiab-book-club-feminism-is-for-everybody-by-bell-hooks&uid=f41936fb8cc6fdfc48d3cfcb7cefb017" >IOA DEIAB Book Club: Feminism is for Everybody by bell hooks</a></span><div class="event-list-cat">Category: Members Only</div></div></td></tr> <tr class="jevrow0"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #6600CC "><span class="mod_events_latest_date">Thu Dec 12, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=364&Itemid=211&year=2024&month=12&day=12&title=2024-ioa-live-ombuds-seminar-series-compassionate-inquiry&uid=9f03485c25492becd25bde3d21940809" >2024 IOA Live Ombuds Seminar Series: Compassionate Inquiry</a></span><div class="event-list-cat">Category: Seminar</div></div></td></tr> <tr class="jevrow1"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #FE5F55 "><span class="mod_events_latest_date">Fri Dec 13, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=383&Itemid=211&year=2024&month=12&day=13&title=virtual-core-course-ombuds-communication-using-inspiration-from-oprah-harry-potter-dwight-schrute-and-positive-psychology-to-connect-and-flourish&uid=d589a241819c7ed6605b26941fb3410f" >Virtual Core Course: Ombuds Communication: Using Inspiration from Oprah, Harry Potter, Dwight Schrute, and Positive Psychology to Connect and Flourish!</a></span><div class="event-list-cat">Category: Core Courses</div></div></td></tr> <tr class="jevrow0"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #206F8D "><span class="mod_events_latest_date">Thu Jan 9, 2025</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=385&Itemid=211&year=2025&month=01&day=09&title=ioa-webinar--updates-from-ioas-artificial-intelligence-ai-working-group-a-discussion-of-how-ai-is-affecting-our-practices-and-field-including-possible-uses-benefits-concerns-and-resources&uid=4ce4c5776168ee643dd5c11e0d33a179" >IOA Webinar | Updates from IOA’s Artificial Intelligence (AI) Working Group: A Discussion of How AI is Affecting Our Practices and Field, Including Possible Uses, Benefits, Concerns, and Resources</a></span><div class="event-list-cat">Category: Webinars</div></div></td></tr> </table> <h6><a href="/index.php?option=com_jevents&Itemid=211&task=year.listevents" >View Full Calendar</a></h6> </div> <div class="moduletable"> <h3> The Independent Voice Blog</h3> <iframe frameborder="0" height="400" scrolling="no" src="https://feed.mikle.com/widget/v2/107359/?preloader-text=Loading" width="100%"></iframe> </div> </div> </div> <div class="clarence"></div> </div> </div> <div id="footer"> <div class="site-width"> <div class="footer-info"><h4><span style="color: #ffffff;"><strong>INTERNATIONAL OMBUDS ASSOCIATION</strong></span></h4> <p>2150 N 107th Street • Suite 330 • Seattle, WA 98133 • United States<br />+1-206-209-5275 • <span style="text-decoration: underline;"><span style="color: #ffffff;"><a href="/cdn-cgi/l/email-protection#3d54535b527d52505f48594e5c4e4e525e545c4954525313524f5a" target="_blank"><span style="color: #ffffff; text-decoration: underline;"><span class="__cf_email__" data-cfemail="c8a1a6aea788a7a5aabdacbba9bbbba7aba1a9bca1a7a6e6a7baaf">[email protected]</span></span></a></span></span></p> <p>© Copyright 2024 International Ombuds Association. All rights reserved • <span style="text-decoration: underline;"><span style="color: #ffffff;"><a title="" href="/Website-Privacy-Policy" target="_self"><span style="color: #ffffff; text-decoration: underline;">Privacy Policy</span></a></span></span>.</p> <hr /> <p><span>The term ombuds is used to communicate to the widest possible community and is not intended to discourage others from using alternatives. IOA respectfully acknowledges that many practitioners use alternative forms of this word including organizational ombudsman, ombudsperson, and others.</span></p> <h6><a href="https://ioa.memberclicks.net/contact-us#emails"><span>Not Getting Our Emails? </span></a></h6></div> <div class="socnets"><ul class="menu" id="socnets"><li class="item111"><a href="https://twitter.com/IntlOmbudsAssoc" target="_blank"><span>Twitter</span></a></li><li class="item195"><a href="https://www.linkedin.com/company/international-ombudsman-association" target="_blank"><span>Linkedin</span></a></li><li class="item196"><a href="https://www.youtube.com/channel/UCcnBzHK3hjf_aihqcTgFGTA " target="_blank"><span>Youtube</span></a></li><li class="item110"><a href="https://www.facebook.com/pages/International-Ombudsman-Association/559089367457391" target="_blank"><span>Facebook</span></a></li></ul></div> <a id="RTT" href="#">Back to top <span class="icon-arrow-up"></span></a> <div class="clarence"></div> <div id="pbmc-wrap"> <a id="pbmc" title="powered by MemberClicks" href="http://www.memberclicks.com/">powered by <span class="icon-mc-logomark"></span> <span class="icon-mc-wordmark"></span> <span class="mc-brand-container">MemberClicks</span> </a> </div> <div id= "sbiWrap"><a id="sbi" href="http://www.sbims.com" target="_blank">sbi where non-profits grow</a></div> <div class="clarence"></div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript" src="/jmc-assets/global-js/mc-respond-v2.1.js"></script>  <script type="text/javascript"> document.write(unescape("%3Cscript src='https://ssl.google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); </script> <script type="text/javascript"> try { var pageTracker = _gat._getTracker("UA-133420579-1"); pageTracker._trackPageview(); } catch(err) {}</script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"5b403e9444","applicationID":"120876115","transactionName":"YVIAbURTXxUHWhVYWVgYI1pCW14ISXoOX0JTWRZ6WVxFFAlVDVREGVMLSkZeUB8=","queueTime":0,"applicationTime":619,"atts":"TRUDGwxJTBs=","errorBeacon":"bam.nr-data.net","agent":""}</script></body> </html>