Google shares tips to avoid email, phone, text and Search scams

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</div> </div> </div> </div> <p class="article-meta__abstract-text uni-body--large"> Today we’re sharing some of our top tips for spotting email, phone, text and web scams, and a new phishing quiz to test your knowledge. </p> </div> </div> <div class="article-meta__container"> <div class="article-meta__content"> <a class="article-meta__author author-active" href="https://blog.google/authors/laurie-richardson/" aria-label="Laurie Richardson, Vice President, Trust & Safety" data-analytics-onclick='{ "event": "page interaction", "category" : "perspective author", "action" : "perspectives - author byline", "label" : "Laurie Richardson", "contentType": "article page" }' data-ga4-analytics-perspective-author-click='{ "link_text": "Laurie Richardson", "link_url": "https://blog.google/authors/laurie-richardson/" }' > <figure class="article-meta__author-photo"> <picture> <source media="(max-resolution: 1.5dppx)" sizes="122px" 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class="aspect-ratio-image__image"> </div> </div> </figure> </div> </div> <section class="uni-container article-container"> <div class="uni-wrapper article-container__wrapper"> <div class="article-cta-and-jumplinks__wrapper"> <div class="article-jumplinks" data-component="uni-article-jumplinks" data-analytics-module='{ "module_name": "Article Jumplinks", "section_header": "How to spot scams, and what to do if you encounter one" }'> <nav aria-label="Article Jumplinks"> <div class="article-jumplinks__description article-jumplinks__description--desktop"> <span>In this story</span> </div> <button class="article-jumplinks__description article-jumplinks__description--mobile" aria-expanded="false" aria-controls="article-jumplinks__list"> <span>In this story</span> <div class="article-jumplinks__dropdown"> <figure class="article-jumplinks__dropdown-icon"> <svg class="icon" role="presentation" > <use xmlns:xlink="http://www.w3.org/1999/xlink" href="/static/blogv2/images/icons.svg?version=pr20241113-1756#mi-expand"></use> </svg> </figure> </div> </button> <hr class="article-jumplinks__dropdown-separator" aria-hidden="true"> <div class="article-jumplinks__list-wrapper"> <ul class="article-jumplinks__list" id="article-jumplinks__list"> <li class="article-jumplinks__item"> <a class="article-jumplinks__link article-jumplinks__link--desktop" aria-label="link to Introduction" href="#intro" id="intro-anchor" >Introduction</a> </li> <li class="article-jumplinks__item"> <a class="article-jumplinks__link article-jumplinks__link--desktop" aria-label="link to Spot email scams" href="#spotemailscams" id="spotemailscams-anchor" >Spot email scams</a> </li> <li class="article-jumplinks__item"> <a class="article-jumplinks__link article-jumplinks__link--desktop" aria-label="link to Spot phone and text scams" href="#spotphonetextscams" id="spotphonetextscams-anchor" >Spot phone and text scams</a> </li> <li class="article-jumplinks__item"> <a class="article-jumplinks__link article-jumplinks__link--desktop" aria-label="link to Spot scams on the web" href="#spotwebscams" id="spotwebscams-anchor" >Spot scams on the web</a> </li> <li class="article-jumplinks__item"> <a class="article-jumplinks__link article-jumplinks__link--desktop" aria-label="link to What to do if you've been scammed" href="#stepsscammed" id="stepsscammed-anchor" >What to do if you've been scammed</a> </li> <li class="article-jumplinks__item"> <a class="article-jumplinks__link article-jumplinks__link--desktop" aria-label="link to Take the phishing quiz" href="#phishingquiz" id="phishingquiz-anchor" >Take the phishing quiz</a> </li> </ul> </div> <div class="article-jumplinks__dropdown-overlay"></div> </nav> </div> </div> <div class="uni-content uni-blog-article-container article-container__content article-container__content--align-end " data-reading-time="true" data-component="uni-article-body"> <google-read-aloud-player data-analytics-module='{ "event": "module_impression", "module_name": "ai_audio", "section_header": "How to spot scams, and what to do if you encounter one" }' data-date-modified="2024-10-08T13:57:47.340382+00:00" data-progress-bar-style="half-wave" data-api-key="AIzaSyBLT6VkYe-x7sWLZI2Ep26-fNkBKgND-Ac" data-article-style="style9" data-tracking-ids="G-HGNBTNCHCQ,G-6NKTLKV14N" data-voice-list="en.ioh-pngnat:Cyan,en.usb-pngnat:Lime" data-layout-style="style1" data-highlight-mode="word-over-paragraph" data-highlight-text-color="#000000" data-highlight-word-background="#8AB4F8" data-highlight-paragraph-background="#D2E3FC" data-background="linear-gradient(180deg, #F1F3F4 0%, #F8F9FA 100%)" data-foreground-color="#202124" data-font="600 16px Google Sans, sans-serif" data-box-shadow="0px 1px 3px 1px rgba(60, 64, 67, 0.15)" style=min-height:55px;display:block;max-width:726px;margin-left:auto;margin-right:auto;margin-bottom:36px; > </google-read-aloud-player> <script async src="https://www.gstatic.com/readaloud/player/web/api/js/api.js"></script>  <div id="intro" class="article-jumplink" data-component="uni-article-jumplink" aria-label="Introduction" tabindex="-1"></div> <div class="module--text module--text__article" data-analytics-module='{ "module_name": "Paragraph", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="uni-paragraph article-paragraph" data-component="uni-article-paragraph"> <div class="rich-text"><p data-block-key="tarj5">Scams are on the rise, and the use of advanced technology by bad actors is making it easier than ever for fraudsters to trick people with phony emails, texts and phone calls. In the U.S., more than 21 million people fell victim to <a href="https://www.stopscamsalliance.org/">fraud last year,</a> and 42% now say they’ve lost money to scams or had sensitive information obtained and used fraudulently. We’re committed to protecting people from scams and ensuring you’re safer with Google.</p><p data-block-key="e1rlb">We have a long history of automatically protecting you from scams, including leveraging <a href="https://safety.google/gmail/">AI to block over 99.9% of phishing emails in Gmail</a> and stop spam calls. But one of the best lines of defense for stopping scams is knowing what to look for as <a href="https://www.gasa.org/downloads">one-third</a> of online users reported lacking the knowledge to identify scams.</p><p data-block-key="4d7q1">So, building on our <a href="https://blog.google/technology/ads/tips-to-continue-having-a-safe-and-positive-experience-with-ads/">tips and tools</a> for avoiding ad scams online, we’re sharing our top tips for spotting email, phone, text and web scams, and what to do if you encounter one.</p></div> </div> </div> <div class="article-image" data-analytics-module='{ "module_name": "Inline Images", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="article-image__no-caption "> <img alt="image of embedded text reading 99.9% of spam, malware, and phishing attempts are automatically blocked in Gmail" src=" https://storage.googleapis.com/gweb-uniblog-publish-prod/images/Spam-in-Gmail-infographic-2.width-100.format-webp.webp " class="article-image--medium" loading="lazy" data-loading='{ "mobile": "https://storage.googleapis.com/gweb-uniblog-publish-prod/images/Spam-in-Gmail-infographic-2.width-500.format-webp.webp", "desktop": "https://storage.googleapis.com/gweb-uniblog-publish-prod/images/Spam-in-Gmail-infographic-2.width-1000.format-webp.webp" }' > </div> </div> <div id="spotemailscams" class="article-jumplink" data-component="uni-article-jumplink" aria-label="Spot email scams" tabindex="-1"></div> <div class="module--text module--text__article" data-analytics-module='{ "module_name": "Paragraph", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="uni-paragraph article-paragraph" data-component="uni-article-paragraph"> <div class="rich-text"><h2 data-block-key="tarj5">Tips for spotting email scams</h2><p data-block-key="unct">The easiest way to avoid email scams is to leverage protections built into Gmail, but whatever platform you use, here are some things to look for when you receive an email:</p><ol><li data-block-key="aqu58"><b>Be wary of emails from strangers.</b> Be careful about opening emails from people you don’t know and be extra attentive if someone is asking you for personal information.</li><li data-block-key="crs3v"><b>Think twice about urgent requests.</b> Do not engage with emails from strangers urgently asking you to share personal information, especially things like bank account details, home addresses, or a credit card number.</li><li data-block-key="ef7m7"><b>Verify the sender’s email address.</b> Even if an email looks like it’s from a trusted contact — like your bank — hovering over the sender’s email address will reveal the actual source. In many scams, the sender’s email preview might be different than the actual address. For example, the preview might say “Your bank” and when you hover over the address it actually says “yourbank1@y0urbank.com.”</li><li data-block-key="4pv4g"><b>Check for lookalike domains.</b> Bad actors often use similar-seeming domains to trick people. For example, instead of the domain @thisisgoodlink.com a bad actor may use “@thisisagoodlink.support”.</li><li data-block-key="659il"><b>Hover before you click a link.</b> If you have any doubt about an email being from a trusted source, don’t click on links in the body. Either type the website address directly into the url bar yourself, or hover your cursor over the link to ensure the url does not link to a malicious site.</li><li data-block-key="33oh8"><b>Grammar matters.</b> While AI is making it easier for scammers to produce polished communications, many scam emails still contain clues like misspellings, poor grammar, or mismatched fonts. If you see these things in an email, think twice about opening it or clicking on any links in it.</li><li data-block-key="5fj9s"><b>Ignore password resets you didn’t submit.</b> Many password reset requests are attempts by bad actors to get you to engage and inadvertently allow access to your account. If you didn’t request a password reset, just delete the email.</li></ol></div> </div> </div> <div id="spotphonetextscams" class="article-jumplink" data-component="uni-article-jumplink" aria-label="Spot phone and text scams" tabindex="-1"></div> <div class="module--text module--text__article" data-analytics-module='{ "module_name": "Paragraph", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="uni-paragraph article-paragraph" data-component="uni-article-paragraph"> <div class="rich-text"><h2 data-block-key="7kxdo">Tips for spotting phone and text scams</h2><p data-block-key="c9nht">More people are receiving phone calls and unsolicited text messages asking for their personal information. Always remember: Google will<b> never</b> call you about your account.</p></div> </div> </div> <div class="article-image" data-analytics-module='{ "module_name": "Inline Images", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="article-image__no-caption "> <img alt="a person speaking on their phone in a public place" src=" https://storage.googleapis.com/gweb-uniblog-publish-prod/images/Scam_2_1.width-100.format-webp.webp " class="article-image--full" loading="lazy" data-loading='{ "mobile": "https://storage.googleapis.com/gweb-uniblog-publish-prod/images/Scam_2_1.width-500.format-webp.webp", "desktop": "https://storage.googleapis.com/gweb-uniblog-publish-prod/images/Scam_2_1.width-1000.format-webp.webp" }' > </div> </div> <div class="module--text module--text__article" data-analytics-module='{ "module_name": "Paragraph", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="uni-paragraph article-paragraph" data-component="uni-article-paragraph"> <div class="rich-text"><ol><li data-block-key="7kxdo"><b>Ask a lot of questions.</b> Scammers rely on tricking you with misinformation, so ask a lot of questions to verify the details they have about you and don’t offer any information back. Often, scammers will get frustrated and it will become apparent they’re not who they say they are.</li><li data-block-key="6asuf"><b>Don’t click on links sent through texts</b>. Links sent through texts are a popular way scammers try to trick you. Do not click on links in texts, especially from people you don’t know. Never download apps sent to you through text messages from unknown sources.</li><li data-block-key="chtur"><b>Don’t share temporary credentials.</b> Two-factor verification is designed to keep you safer, so temporary passwords, links or passcodes should never be shared. No legitimate business will ever ask for you to share your two-factor verification information.</li><li data-block-key="60nt5"><b>Avoid urgent requests from callers.</b> Like emails, be wary of urgent callers requesting sensitive information over the phone, especially as it relates to money or personal information. On the Android Phone app, you can mark all calls from a number as spam to stop getting more calls from them and to <a href="https://support.google.com/phoneapp/answer/3459196?hl=en">report the spammer</a>.</li><li data-block-key="5gjl5"><b>Listen to the warnings from built-in protections.</b> Security features in <a href="https://support.google.com/messages/answer/11231641?hl=en">Google Messages</a> and <a href="https://support.google.com/phoneapp/answer/3459196?hl=en">Phone by Google</a> are there to help warn you when something seems suspicious, sending you a notification to caution when a message sent to your phone that could be used to steal your personal information.</li></ol><p data-block-key="elt9p">Remember this rule: Nobody who <i>should</i> have your sensitive information will ever call and ask for it.</p></div> </div> </div> <div id="spotwebscams" class="article-jumplink" data-component="uni-article-jumplink" aria-label="Spot scams on the web" tabindex="-1"></div> <div class="module--text module--text__article" data-analytics-module='{ "module_name": "Paragraph", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="uni-paragraph article-paragraph" data-component="uni-article-paragraph"> <div class="rich-text"><h2 data-block-key="7kxdo">Tips for avoiding scams while searching the web</h2><p data-block-key="baav5">To keep you safe on Search, we have <a href="https://developers.google.com/search/docs/essentials/spam-policies">strict policies</a> and advanced spam-fighting systems that keep Search 99% spam free and help combat scammers' attempts to deceive people. With ads, we use AI to protect <a href="https://blog.google/products/ads-commerce/google-ads-safety-report-2023/#enforcement">users from fraud</a> and to detect cyber criminals and <a href="https://support.google.com/adspolicy/answer/14599564">scammers</a>. Here are 5 additional tips for staying safe:</p><ol><li data-block-key="98r8r"><b>If in doubt, learn more about the ad and who made it.</b> From any ad you see on Google<b>,</b> you can visit <a href="https://support.google.com/My-Ad-Center-Help/answer/12155361?hl=en&ref_topic=11616697&sjid=14719986483426866210-NC">My Ad Center</a> to get information about an advertiser and learn whether or not they have been verified, and our <a href="https://adstransparency.google.com/?region=US">Ads Transparency Center</a> shows all ads verified and published through Google.</li><li data-block-key="2r53p"><b>Check URLs before clicking on unfamiliar links.</b> As with email and text links, hover over a suspicious ad URL before clicking on it to ensure its not malicious.</li><li data-block-key="46c49"><b>Gather insights about the webpage, store or business.</b> One way to get more information about an online source is with <a href="https://blog.google/products/search/google-search-new-fact-checking-misinformation/">About this result</a> (the three dots next to a search result), which lets you learn more about sources like an online store before clicking into its page.</li><li data-block-key="6arlc"><b>Look for official resources and be wary of unusual formatting.</b> Our Search systems are designed to surface high quality, reliable information. When it comes to something like a customer service number, there's really only one "official" source of that information. Not all businesses have customer service numbers, so if you can't find one on their website, be mindful before you go digging to find one from another site or service. Beware of strange formatting, unusual fonts, or unexpected symbols or emojis, which could indicate a spoof site.</li><li data-block-key="210ca"><b>If you’re a business,</b> <a href="https://developers.google.com/search/blog/2021/07/customer-support"><b>highlight your customer support</b></a><b> directly on Search.</b> We want to make it easy for customers to reach legitimate businesses for customer support, and we encourage businesses to <a href="https://developers.google.com/search/blog/2021/07/customer-support">follow these steps</a> to ensure their official information is accessible on Search.</li></ol></div> </div> </div> <div class="article-image" data-analytics-module='{ "module_name": "Inline Images", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="article-image__no-caption "> <video tabindex="0" autoplay loop muted playsinline class="article-image__media article-image--medium" src="https://storage.googleapis.com/gweb-uniblog-publish-prod/original_videos/Google_SpamBlocking_v003.mp4" type="video/mp4" title="mp4 with the embedded text "Keeping Search 99% spam free"" alt="Google spam blocking"> Video format not supported </video> </div> </div> <div id="stepsscammed" class="article-jumplink" data-component="uni-article-jumplink" aria-label="What to do if you've been scammed" tabindex="-1"></div> <div class="module--text module--text__article" data-analytics-module='{ "module_name": "Paragraph", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="uni-paragraph article-paragraph" data-component="uni-article-paragraph"> <div class="rich-text"><h2 data-block-key="7kxdo">Steps to take if you’ve been scammed</h2><p data-block-key="742ip">You can get ahead of several financial threats by <a href="https://blog.google/products/google-pay/google-pay-safety-tips/">using digital payments in Google Wallet</a>, which helps protect your payment information and privacy. You can also use <a href="https://blog.google/products/google-pay/google-pay-safety-tips/">virtual card numbers</a> when shopping online, which add an extra layer of security and helps protect you from potential fraud.</p><p data-block-key="be4m3">However, if your information has been fraudulently obtained or if you’ve been scammed — here are some steps you can take.</p><ol><li data-block-key="1thv2"><b>Change your passwords</b> and ensure the scammers haven’t altered your account information.</li><li data-block-key="9vp1o"><b>Contact your banks and linked accounts</b> to halt any further fraudulent activity and access.</li><li data-block-key="1du7"><b>Increase your security</b> and enable: <a href="https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome">2-Step Verification (2SV)</a>, <a href="https://safety.google/authentication/passkey/">passkey</a>, <a href="https://passwords.google/">password manager</a>, Gmail spam protections and notifications, Safe Browsing's <a href="https://support.google.com/chrome/answer/9890866?hl=en&co=GENIE.Platform%3DDesktop">Enhanced Protection mode</a> in Chrome and use <a href="https://www.google.com/account/about/sign-in-with-google/?utm_source=google&utm_medium=keyword&utm_campaign=cam_2024">Sign in with Google</a> to make sure you’re better protected across all of your online accounts.</li><li data-block-key="1hsr9"><b>Report the crime</b> to your local authorities and to government agencies like the <a href="https://www.ic3.gov/">FBI.</a></li></ol></div> </div> </div> <div id="phishingquiz" class="article-jumplink" data-component="uni-article-jumplink" aria-label="Take the phishing quiz" tabindex="-1"></div> <div class="module--text module--text__article" data-analytics-module='{ "module_name": "Paragraph", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="uni-paragraph article-paragraph" data-component="uni-article-paragraph"> <div class="rich-text"><h2 data-block-key="wk1z1">Test your scam spotting knowledge</h2><p data-block-key="dmgtc">You can test your scam spotting knowledge with <a href="https://jigsaw.google.com/">Jigsaw</a>’s new <a href="https://phishingquiz.withgoogle.com/">Phishing Quiz</a> and learn more about avoiding and reporting scams on our <a href="https://support.google.com/faqs/answer/2952493?hl=en">help page</a>.</p></div> </div> </div> <div class="article-image" data-analytics-module='{ "module_name": "Inline Images", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="article-image__no-caption "> <a class="article-image--link" href="https://phishingquiz.withgoogle.com" rel="external" target="_blank" > <img alt="an illustration of a fishing hook, an idea, a fish and the phrase "Can you spot when you're being phished?"" src=" https://storage.googleapis.com/gweb-uniblog-publish-prod/images/Phishingquiz_keyart-blog.width-100.format-webp.webp " class="article-image--full" loading="lazy" data-loading='{ "mobile": "https://storage.googleapis.com/gweb-uniblog-publish-prod/images/Phishingquiz_keyart-blog.width-500.format-webp.webp", "desktop": "https://storage.googleapis.com/gweb-uniblog-publish-prod/images/Phishingquiz_keyart-blog.width-1000.format-webp.webp" }' > </a> </div> </div> <div class="module--text module--text__article" data-analytics-module='{ "module_name": "Paragraph", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="uni-paragraph article-paragraph" data-component="uni-article-paragraph"> <div class="rich-text"><p data-block-key="08dio">Please also visit <a href="https://safety.google/">safety.google</a> to learn more about the built-in protections that keep more people safe online than anyone else in the world.</p></div> </div> </div> <div class="uni-blog-article-tags article-tags" data-analytics-module='{ "module_name": "Article Tags", "section_header": "How to spot scams, and what to do if you encounter one" }'> <div class="uni-blog-article-tags__wrapper"> <span class="uni-blog-article-tags__label uni-eyebrow">POSTED IN:</span> </div> <nav class="uni-blog-article-tags__container uni-click-tracker" data-analytics='{ "category": "landing page lead", "action": "article tag" }' > <ul class="uni-blog-article-tags__tags-list"> <li> <a class="uni-blog-article-tags-value uni-body--small uni-link-active" href=" https://blog.google/technology/safety-security/ " data-ga4-analytics-landing-lead='{ "event": "landing_page_lead", "link_text": "Safety \u0026 Security" }' data-analytics='{"label": "topics: Safety & Security"}' > Safety & Security </a> </li> </ul> </nav> </div> </div> </div> </section> </article> <div class="uni-related-articles-cards ga4-carousel" data-analytics-module='{ "module_name": "Article Footer Related Stories", "section_header": "Related stories" }' > <div class="uni-related-articles-cards-container" data-component="uni-related-articles"> <div 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class="uni-picker__item" selected="selected" > English </option> <option label="English (Africa)" value="/intl/en-africa/" class="uni-picker__item" > English (Africa) </option> <option label="English (Australia)" value="/intl/en-au/" class="uni-picker__item" > English (Australia) </option> <option label="English (Canada)" value="/intl/en-ca/" class="uni-picker__item" > English (Canada) </option> <option label="English (India)" value="/intl/en-in/" class="uni-picker__item" > English (India) </option> <option label="English (MENA)" value="/intl/en-mena/" class="uni-picker__item" > English (MENA) </option> <option label="Español (España)" value="/intl/es-es/" class="uni-picker__item" > Español (España) </option> <option label="Español (Latinoamérica)" value="/intl/es-419/" class="uni-picker__item" > Español (Latinoamérica) </option> <option label="Français (Canada)" value="/intl/fr-ca/" class="uni-picker__item" > Français (Canada) </option> <option label="Français (France)" 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