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background-image: url("https://wac-cdn.atlassian.com/dam/jcr:beb7506a-b575-484f-ab3b-150803b8248d/jsm-virtual-agent-hero-1800.png?cdnVersion=2445") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container reduced-row"> <div class="column hide-lg hide-xl s0 between" > <div class="component component--image image-center"> <img id="aa3f3c91" alt="Slack Chat 「VPN へのログインについてサポートが必要です」 - Crystal; 「VPN アクセスガイドへのリンクはこちらです。これで、問題は解決しましたか?」 - Assist" class="component__image" style="height:300px;" src="https://wac-cdn.atlassian.com/dam/jcr:5fd04f4b-dc54-4a44-8eeb-e7a196e9b0fd/VA-Slack-graphic@3x.png?cdnVersion=2445" loading="lazy" /> </div> </div> <div class="column column-lg-7 lg-cozy-top xs-text-align-center lg-text-align-left light-text alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > AI を活用した仮想サービスエージェント </h1> <p>Atlassian Intelligence を活用した Jira Service Management の仮想サービスエージェントは、サポートのやり取りを自動化して、エージェントの時間を解放し、チームが規模に関わらず優れたサポートを提供できるように支援します。</p> </div> <div class="component component--link-button "> <a href="/ja/try/cloud/signup?bundle=jira-service-desk&edition=premium" data-event="clicked" data-uuid="57707f80-ed" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="今すぐ試す" data-label-english="Try it now" class="component__link button button--two button--regular button--primary " > 今すぐ試す </a> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top md-comfortable-top xs-none-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-8 column-lg-6 column-md-offset-2 column-lg-offset-3 text-center s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > 階層 1 のサポートの課題を自動化して、サービスの最前線を強化 </h2> </div> </div> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 xs-none-top text-center s0 between" > <div class="component component--heading-textblock text-oversized"> <p>強力な自然言語処理と生成 AI を活用した AI エンジンを搭載する Jira Service Management の仮想サービスエージェントは、迅速な対話型サポートでエージェントとヘルプ依頼者の両方の満足度を向上させます。</p> </div> </div> </div> </div> <div class="container-fluid md-comfortable-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="04df069d" alt="Slack でカスタマーを支援する Atlassian Assist 仮想エージェント" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:b532c280-d5dc-498c-b828-c1b5a34d4364/Slack-window-1-v2.png?cdnVersion=2445" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > エージェントの時間を解放して、重要な仕事に集中できるようにする </h3> <p>チームは、繰り返しのリクエストから解放され、より重要な仕事に集中できるようになります。カスタムインテントを作成するか、既存のナレッジベースを活用して、階層 1 のサポートワークフローを即座に自動化します。人間による対応が必要な複雑な問題については、事前に収集したコンテキストに基づいて適切なチームにチケットをルーティングします。</p> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > 年中無休のセルフサービスサポートでヘルプ依頼者をサポート </h3> <p>ヘルプ依頼者がすでに作業している場所で直接依頼を受け付け、迅速かつ常時稼働のサービスを提供します。依頼者は、使い慣れたコラボレーションツールを離れることなく、また人間のエージェントを待つことなく、いつでも、どのチャンネルでも、自分に合ったサポートを受けることができます。</p> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="90ac764c" alt="年中無休のセルフサービスサポートでヘルプ依頼者をサポート" class="component__image" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/hbv48jfc3srnfpmrtfgwm93m/summary-generated.png?auto=webp&format=png" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid xs-comfortable-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="0db4041c" alt="Atlassian Assist 仮想エージェントの自動化フローを設定する" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:f01eba7e-c459-4507-9c52-79eb937439f0/jsm-itsm-automation-v2.png?cdnVersion=2445" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > すぐに AI の使用を開始して価値を迅速に提供する </h3> <p>Jira Service Management の仮想サービスエージェントは、技術的な知識がなくても簡単にセットアップできます。コーディング、データサイエンス、または費用のかかるコンサルタントは不要です。標準ナレッジベースの回答とあらかじめ用意されたテンプレートを活用して、従業員のサポートをすぐに始めましょう。</p> </div> </div> </div> </div> <div class="container-fluid" data-container-id="c9f3f625-1cf6-483f-8435-450a6acd0fb1"> <style class="background-image-styles" data-for="c9f3f625-1cf6-483f-8435-450a6acd0fb1"> [data-container-id="c9f3f625-1cf6-483f-8435-450a6acd0fb1"] { background-image: linear-gradient(180deg, #deebff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column md-comfortable-top xs-cozy-bottom text-center no-flex" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > 仮想サービスエージェントの機能 </h2> </div> <div class="component component--link-button "> <a href="/ja/software/jira/service-management/features" data-event="clicked" data-uuid="7132bbd1-64" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="すべての機能の紹介" data-label-english="Explore all features" class="component__link link-arrow " > すべての機能の紹介<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg blue400 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M30.06,9.09a1.58,1.58,0,0,0,.07-3.15h-13a1.57,1.57,0,0,0-.08,3.14h13Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M30.06,16.78a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M30.06,27.26a1.57,1.57,0,0,1,.07,3.14h-13a1.58,1.58,0,0,1-.08-3.15h13Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M31.81,36A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36ZM10.42,4.48A1.57,1.57,0,0,1,12.7,6.65l-.06.06L9.13,10.2A1.58,1.58,0,0,1,7,10.26l-.06-.06L4.83,8.13A1.57,1.57,0,0,1,7,5.85l.06.05,1,1ZM12.65,15a1.58,1.58,0,0,0-2.23,0L8,17.35l-1-1L7,16.33a1.57,1.57,0,0,0-2.16,2.29l2.08,2.07.06,0a1.57,1.57,0,0,0,2.16,0l3.51-3.5.06-.06A1.57,1.57,0,0,0,12.65,15ZM10.42,25.45a1.57,1.57,0,0,1,2.28,2.17l-.06.06L9.13,31.17A1.58,1.58,0,0,1,7,31.23l-.06-.06L4.83,29.1A1.57,1.57,0,0,1,7,26.82l.06.05,1,1ZM31.63,7.51a1.57,1.57,0,0,1-1.57,1.58h-13a1.57,1.57,0,0,1,.08-3.14h13A1.57,1.57,0,0,1,31.63,7.51Zm-1.57,9.27a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Zm1.57,12a1.57,1.57,0,0,0-1.57-1.57h-13a1.58,1.58,0,0,0,.08,3.15h13A1.56,1.56,0,0,0,31.63,28.83Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > インテント・テンプレート </h3> <p>よくある問題と過去のチケット・データに基づいたテンプレートを使用して、インテント作成を効率化できます。</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg blue400 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M27.07,21.06a12.23,12.23,0,0,0,0-17.3,12.83,12.83,0,0,0-18.14,0l-.4.42a12.23,12.23,0,0,0,.82,17.28l2.25,2v4.16H24.4V23.5l2.25-2C26.79,21.33,26.94,21.2,27.07,21.06ZM19.19,5.31a1.44,1.44,0,0,0-1.45-1.44A8.53,8.53,0,0,0,9.21,12.4v.39a1.45,1.45,0,0,0,2.9-.07v-.43a5.64,5.64,0,0,1,5.63-5.53A1.45,1.45,0,0,0,19.19,5.31Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M11.6,30.56H24.4v1.16A4.28,4.28,0,0,1,20.13,36H15.87a4.28,4.28,0,0,1-4.27-4.28Z"/></svg> </div> </div> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > AI による回答 <span class="lozenge ">ベータ版</span> </h3> </div> <div class="component component--textblock component--text-block-white"> <p>ナレッジベースと Atlassian Intelligence を活用したジェネレーティブ AI を使ってリクエストに応答できます。</p> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg blue400 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M29.12,13.67h-8L22.8,1.2A1,1,0,0,0,20.92.43L6,20.65a1.06,1.06,0,0,0,.85,1.68h8.05L13.2,34.8a1,1,0,0,0,1.88.77L30,15.35A1.06,1.06,0,0,0,29.12,13.67Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Web リクエストの自動化 </h3> <p>ソフトウェアへのアクセスやパスワードのリセットなどの一般的なアクションを自動化することで、チケットのエスカレーションを減らすことができます。</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg blue400 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M8.52,12.29a1.94,1.94,0,0,1,1.93,1.93v12.7a1.93,1.93,0,0,1-1.93,1.93H3.38a1.92,1.92,0,0,1-1.93-1.93V14.22a1.93,1.93,0,0,1,1.93-1.93Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M20.57,9.08A1.92,1.92,0,0,1,22.5,11V26.92a1.92,1.92,0,0,1-1.93,1.93H15.43a1.92,1.92,0,0,1-1.93-1.93V11a1.92,1.92,0,0,1,1.93-1.93Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M32.62,1.37a1.92,1.92,0,0,1,1.93,1.92V26.92a1.93,1.93,0,0,1-1.93,1.93H27.48a1.94,1.94,0,0,1-1.93-1.93V3.29a1.93,1.93,0,0,1,1.93-1.92Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M34.55,31.74a1.45,1.45,0,0,1,.07,2.89H1.45a1.45,1.45,0,0,1-.07-2.89H34.55Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > 分析機能 </h3> <p>仮想サービスエージェントの効果に関する強力なインサイトを得て、インテントとナレッジベースを最適化する方法を見つけます。</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg blue400 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M3.09.2A2.18,2.18,0,0,0,.2,3.09L12.14,29.47a2.18,2.18,0,0,0,3.53.64L20.82,25,31,35.14A2.93,2.93,0,0,0,35.14,31L25,20.82l5.15-5.15a2.18,2.18,0,0,0-.64-3.53Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > ロー/ノーコードのフロービルダー </h3> <p>使いやすいインターフェイスとすぐに使えるテンプレートで、わずか数回のクリックで開始できます。</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg blue400 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M36,5.13A4.2,4.2,0,0,0,31.81.93H4.19A4.2,4.2,0,0,0,0,5.13V25.75a4.2,4.2,0,0,0,4.19,4.19H12l4.51,4.51a2.09,2.09,0,0,0,3,0L24,29.94h7.82A4.2,4.2,0,0,0,36,25.75ZM24.82,10.37a1.57,1.57,0,0,1,.07,3.14H11.18a1.58,1.58,0,0,1-.07-3.15H24.82ZM19.4,18.93a1.57,1.57,0,0,0-1.57-1.57H11.11a1.58,1.58,0,0,0,.07,3.15H17.9A1.57,1.57,0,0,0,19.4,18.93Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > 会話型インターフェイス </h3> <p>Slack などのチャットツールやカスタマーポータルを含む、主要なリクエスト受付チャンネルすべてで、パーソナライズされた会話形式のサポートを提供します。</p> </div> </div> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-8 column-md-offset-2 s0 between accordion-block" > <div class="imkt-feature-table-container with-circular-show-hide"> <div class="features-header bottomOnly"> <h2 class="heading"> FAQ </h2> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="fe224783-8a-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="インテントとは何ですか? " id="what-are-intents" href="javascript:void(0);"> <span class="label"> インテントとは何ですか? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Jira Service Management の仮想サービスエージェントのインテントは、VPN のトラブルシューティングやソフトウェアへのアクセスリクエストなど、仮想サービスエージェントがヘルプ依頼者のために解決できる可能性のある特定の質問、リクエスト、または問題を表しています。仮想サービスエージェントがカスタマーのメッセージでインテントを検出すると、カスタマーに対して、検出されたインテントが正しいかどうかを確認します。確認後、仮想サービスエージェントはそのインテントに対応する会話フローを開始します。</p> <p>管理者は、任意の課題について手動でインテントを作成することも、特定のチームタイプに対する一般的なリクエストや過去の課題データに基づいて基本設定があらかじめ組み込まれている推奨インテントテンプレートを使用することもできます。</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="3d2d1bf6-43-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="インテントは Atlassian Intelligence の回答とどう違いますか? " id="how-do-intents-differ-from-atlassian-intelligence-answers" href="javascript:void(0);"> <span class="label"> インテントは Atlassian Intelligence の回答とどう違いますか? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>仮想サービスエージェントでは、リクエストを自動化する主な方法が 2 つあります。インテントフローと Atlassian Intelligence の回答です。</p> <p>インテントフローは、手動で作成することも、「データから」インテントテンプレートを使用して仮想サービスエージェントが作成することもでき、情報の収集とトリアージ、ガイド付きのトラブルシューティング、Web リクエストによる自動アクションが必要なリクエストに適しています。</p> <p>Atlassian Intelligence による回答または AI の回答では、生成 AI を使ってリンクされたナレッジベーススペースを検索して、カスタマーの質問に答えます。インテントを作成する必要はありません。AI による回答には設定が不要です。リクエストを即座に自動化して応答を開始することができます。また、以下のようなカスタマーの質問に最適です。</p> <ul> <li>情報や手順を提供することで解決できる</li> <li>既存のナレッジベース記事に記載されている (または追加できる)</li> <li>通常は人間のエージェントにエスカレーションする必要がない</li> </ul> <p>これらのいずれかまたは両方を使用して、仮想サービスエージェントでリクエストを自動化できます。カスタマーがメッセージを送信すると、まず仮想サービスエージェントがそのメッセージを既存のインテントと照合します。一致するインテントが見つからない場合は、Atlassian Intelligence による回答によって質問に回答しようとします。</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="0ba37633-08-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="仮想サービスエージェントのために Atlassian Intelligence による回答を設定する方法は? " id="how-do-i-set-up-atlassian-intelligence-answers-for-the-virtual-service-agent" href="javascript:void(0);"> <span class="label"> 仮想サービスエージェントのために Atlassian Intelligence による回答を設定する方法は? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Atlassian Intelligence の回答を Jira Service Management の仮想サービスエージェントで使用するには、管理者が仮想サービスエージェントの設定で AI による回答機能をオンに切り替える必要があります。</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="ba42f5a2-62-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira Service Management の仮想サービスエージェントはどのプランで利用できますか? " id="on-which-plans-is-the-jira-service-management-virtual-service-agent-available" href="javascript:void(0);"> <span class="label"> Jira Service Management の仮想サービスエージェントはどのプランで利用できますか? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Jira Service Management の仮想サービスエージェントは、すべての Cloud Premium プランと Enterprise プランで利用できます。現時点では、Atlassian Intelligence または仮想サービスエージェントを Data Center に組み込む計画はありません。引き続き、導入の可能性を調査し、変更があれば随時お知らせいたします。</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="aa4abb4b-ae-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira Service Management の仮想サービスエージェントはどのチャンネルで利用できますか? " id="on-which-channels-is-the-jira-service-management-virtual-service-agent-available" href="javascript:void(0);"> <span class="label"> Jira Service Management の仮想サービスエージェントはどのチャンネルで利用できますか? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>仮想サービスエージェントは現在、Slack と Jira Service Management カスタマーポータルで一般提供されており、ヘルプセンター、メール、埋め込みウィジェット、Microsoft Teams では制限付きのベータ版で利用できます。これらの追加チャンネルでの幅広い利用に関する最新情報については、パブリッククラウドのロードマップをご確認ください。</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="037d3af6-9d-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira Service Management の AI 機能の詳細はどこで知ることができますか? " id="where-can-i-learn-more-about-ai-features-in-jsm" href="javascript:void(0);"> <span class="label"> Jira Service Management の AI 機能の詳細はどこで知ることができますか? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>AI 機能の詳細については、<a data-event="clicked" data-uuid="898f674f-720" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="こちら" data-label-english="here" href="/ja/software/jira/service-management/features/itsm/ai">こちら</a>をご覧ください。また、機能の設定方法と使用方法のヒントについては、<a data-event="clicked" data-uuid="898f674f-721" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="AI 製品ガイド" data-label-english="AI product guide" href="/ja/software/jira/service-management/product-guide/tips-and-tricks/artificial-intelligence">AI 製品ガイド</a>を必ず確認してください。</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "useExpandAll":false, "useAccordionStyle":true } } </script></div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom" data-container-id="7d82c18e-7e52-4b35-b2e1-e0c2ca52fa33"> <style class="background-image-styles" data-for="7d82c18e-7e52-4b35-b2e1-e0c2ca52fa33"> [data-container-id="7d82c18e-7e52-4b35-b2e1-e0c2ca52fa33"] { background-image: linear-gradient(0deg, #deebff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column xs-cozy-bottom text-center s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management の詳細をご確認ください。 </h2> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignItemsStretch justifyStart noWrap anchorLastItem s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="09aab7b8" alt="Jira Service Management ロゴ" class="component__image xs-none-bottom" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/69p8ptr87frrbrp5cg4jf3k6/JSM_CARD.png?auto=webp&format=png" loading="lazy" /> </div> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > ガイド </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management の仮想サービスエージェントを開始しましょう </h3> </div> <div class="component component--link-button "> <a href="/ja/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent" data-event="clicked" data-uuid="f0bedd4e-75" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="ガイドを読む" data-label-english="Read guide" class="component__link link-arrow " > ガイドを読む<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignItemsStretch justifyStart noWrap anchorLastItem s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="42515f49" alt="Atlassian Team '23" class="component__image xs-none-bottom" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/ts3bvqb8tkh4r3c3q27763w/Zoom_background_TEAM.png?auto=webp&format=png" loading="lazy" /> </div> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > ビデオ </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > High Velocity：AI を活用した ITSM のイノベーションを公開します </h3> </div> <div class="component component--link-button "> <a href="https://events.atlassian.com/team-digital/v/s-2154608?i=L184HeAiUt4kOmMHKCuHEtiMQJUMOX18" data-event="clicked" data-uuid="12a2f04b-fe" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Watch the video" data-label-english="Watch the video" class="component__link link-arrow " > Watch the video<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignItemsStretch justifyStart noWrap anchorLastItem s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="a2ce4901" alt="チャットの吹き出し 2 つ" class="component__image xs-none-bottom" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/nsvq79vh5krjc4t875gjtv/Artificial_Intelligence_Card.png?auto=webp&format=png" loading="lazy" /> </div> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > 製品ガイド </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management における人工知能 </h3> </div> <div class="component component--link-button "> <a href="/ja/software/jira/service-management/product-guide/tips-and-tricks/artificial-intelligence" data-event="clicked" data-uuid="91ffd97c-9b" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="ガイドを読む" data-label-english="Read the guide" class="component__link link-arrow " > ガイドを読む<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid xs-outerspace" data-container-id="e411e76e-53c9-4859-807d-95cd511c3aa0"> <style class="background-image-styles" data-for="e411e76e-53c9-4859-807d-95cd511c3aa0"> @media (min-width: 0px) and 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url("https://wac-cdn.atlassian.com/dam/jcr:d6b8f3b4-f238-48b2-ae11-82de14924576/jsm-industry-footer-1800.svg?cdnVersion=2445") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container reduced-row"> <div class="column column-md-8 column-md-offset-2 lg-cozy xs-outerspace text-center light-text alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > サポートのやり取りの自動化を始めましょう </h2> <p>Jira Service Management を選択して優れたサービスエクスペリエンスを実現し、仕事の流れを加速させましょう。</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyCenter noWrap no s24 between component--block lg-cozy-bottom" > <div class="component component--link-button "> <a href="/ja/try/cloud/signup?bundle=jira-service-desk&edition=premium" data-event="clicked" data-uuid="c020b344-7b" 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data-uuid="f547dec4-ee" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="イベント" data-label-english="Events" class="component__link default " > イベント </a> </div> <div class="component component--link-button "> <a href="https://atlassian.com/blog" data-event="clicked" data-uuid="104c1e17-07" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="ブログ" data-label-english="Blogs" class="component__link default " > ブログ </a> </div> <div class="component component--link-button "> <a href="https://investors.atlassian.com/" data-event="clicked" data-uuid="8dff4c3d-81" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="投資家向け" data-label-english="Investor Relations" class="component__link default " > 投資家向け </a> </div> <div class="component component--link-button "> <a href="https://www.atlassianfoundation.org/" data-event="clicked" data-uuid="99564f33-ce" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="アトラシアン基金" data-label-english="Atlassian Foundation" class="component__link default " > アトラシアン基金 </a> </div> <div class="component component--link-button "> <a href="/ja/company/contact" data-event="clicked" data-uuid="f40912fd-d4" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="お問い合わせ" data-label-english="Contact us" class="component__link default " > お問い合わせ </a> </div> </div> <div class="component flexCol alignItemsBaseline justifyStart noWrap anchorLastItem s0 between component--block" > <div class="component component--heading"> <div class="color-head text-n900"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn- fnt-ln font-lnh- heading" > 製品 </h5> 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Align" class="component__link default " > Jira Align </a> </div> <div class="component component--link-button "> <a href="/ja/software/jira/service-management" data-event="clicked" data-uuid="0a3a2afd-da" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira Service Management" data-label-english="Jira Service Management" class="component__link default " > Jira Service Management </a> </div> <div class="component component--link-button "> <a href="/ja/software/confluence" data-event="clicked" data-uuid="8837ace6-b7" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Confluence" data-label-english="Confluence" class="component__link default " > Confluence </a> </div> <div class="component component--link-button "> <a href="/ja/software/trello" data-event="clicked" data-uuid="6619f65d-b2" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Trello" data-label-english="Trello" class="component__link default " > Trello </a> </div> <div class="component component--link-button "> <a href="https://bitbucket.org/product/ja/" data-event="clicked" data-uuid="89700592-1c" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Bitbucket" data-label-english="Bitbucket" class="component__link default " > Bitbucket </a> </div> <div class="component component--link-button see-all-footer "> <a href="/ja/software" data-event="clicked" data-uuid="5e63d93e-26" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="すべての製品を見る" data-label-english="See all products" class="component__link link-arrow " > すべての製品を見る<svg class="link-arrow-image" 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href="https://support.atlassian.com/ja/" data-event="clicked" data-uuid="e22460f0-ec" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="技術サポート" data-label-english="Technical support" class="component__link default " > 技術サポート </a> </div> <div class="component component--link-button "> <a href="/ja/licensing/purchase-licensing" data-event="clicked" data-uuid="fc29565e-9f" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="購入とライセンス" data-label-english="Purchasing & licensing" class="component__link default " > 購入とライセンス </a> </div> <div class="component component--link-button "> <a href="https://community.atlassian.com/" data-event="clicked" data-uuid="e94fb789-37" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="アトラシアンコミュニティ" data-label-english="Atlassian Community" class="component__link default " > アトラシアンコミュニティ </a> </div> <div class="component component--link-button "> <a href="https://ja.confluence.atlassian.com/kb" data-event="clicked" data-uuid="b834bedf-ea" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="ナレッジベース" data-label-english="Knowledge base" class="component__link default " > ナレッジベース </a> </div> <div class="component component--link-button "> <a href="https://marketplace.atlassian.com/" data-event="clicked" data-uuid="45742a09-c9" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Marketplace" data-label-english="Marketplace" class="component__link default " > Marketplace </a> </div> <div class="component component--link-button "> <a href="https://my.atlassian.com/products/index" data-event="clicked" data-uuid="a97e819e-0f" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="アカウント管理" data-label-english="My account" class="component__link default " > アカウント管理 </a> </div> <div class="component component--link-button see-all-footer "> <a href="https://support.atlassian.com/ja/contact/" data-event="clicked" data-uuid="c6ad22a8-4a" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="サポートを依頼する" data-label-english="Create support ticket" class="component__link link-arrow " > サポートを依頼する<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 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