Customer feedback cards — Twitter Developers

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class="search-bar__input" name="q"/><svg xmlns="http://www.w3.org/2000/svg" width="50" height="50" viewbox="0 0 50 50"><path d="M48.644 42.096l-7.409-7.409a4.606 4.606 0 0 0-3.915-1.295l-2.328-2.328a19.306 19.306 0 0 0 3.894-11.628 19.295 19.295 0 0 0-5.69-13.757A19.3 19.3 0 0 0 19.457-.009 19.347 19.347 0 0 0 5.685 5.699c-7.58 7.583-7.581 19.917-.004 27.495a19.31 19.31 0 0 0 13.743 5.693 19.28 19.28 0 0 0 11.639-3.893l2.327 2.327c-.193 1.389.227 2.847 1.295 3.915l7.409 7.409A4.627 4.627 0 0 0 45.37 50c1.185 0 2.37-.452 3.274-1.357a4.627 4.627 0 0 0 0-6.547zM31.939 19.439c0 6.904-5.596 12.5-12.5 12.5s-12.5-5.596-12.5-12.5 5.596-12.5 12.5-12.5 12.5 5.596 12.5 12.5z"/><path d="M48.644 42.096l-7.409-7.409a4.606 4.606 0 0 0-3.915-1.295l-2.328-2.328a19.306 19.306 0 0 0 3.894-11.628 19.295 19.295 0 0 0-5.69-13.757A19.3 19.3 0 0 0 19.457-.009 19.347 19.347 0 0 0 5.685 5.699c-7.58 7.583-7.581 19.917-.004 27.495a19.31 19.31 0 0 0 13.743 5.693 19.28 19.28 0 0 0 11.639-3.893l2.327 2.327c-.193 1.389.227 2.847 1.295 3.915l7.409 7.409A4.627 4.627 0 0 0 45.37 50c1.185 0 2.37-.452 3.274-1.357a4.627 4.627 0 0 0 0-6.547zM31.939 19.439c0 6.904-5.596 12.5-12.5 12.5s-12.5-5.596-12.5-12.5 5.596-12.5 12.5-12.5 12.5 5.596 12.5 12.5z"/></svg> </div> <ul class="side-nav__top-level"> <li> <a data-href="/content/developer-twitter/en/docs/basics" title="Basics">Basics</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/basics/getting-started" title="Getting started"> Getting started</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/basics/things-every-developer-should-know" title="Things every developer should know"> Things every developer should know</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/basics/FAQ" title="Frequently Asked Questions"> Frequently Asked Questions</a></li> <li> <a 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href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/basics/cursoring" title="Cursoring"> Cursoring</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/basics/security-best-practices" title="Security"> Security</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/basics/twitter-ids" title="Twitter IDs (snowflake)"> Twitter IDs (snowflake)</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/basics/counting-characters" title="Counting characters"> Counting characters</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/basics/tco" title="t.co links"> t.co links</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/accounts-and-users" title="Accounts and users">Accounts and users</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/accounts-and-users/subscribe-account-activity" title="Subscribe to account activity"> Subscribe to account activity</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/accounts-and-users/manage-account-settings" title="Manage account settings and profile"> Manage account settings and profile</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/accounts-and-users/mute-block-report-users" title="Mute, block and report users"> Mute, block and report users</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/accounts-and-users/follow-search-get-users" title="Follow, search, and get users"> Follow, search, and get users</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/accounts-and-users/create-manage-lists" title="Create and manage lists"> Create and manage lists</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/accounts-and-users/user-profile-images-and-banners" title="User Profile Images and Banners"> User Profile Images and Banners</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/tweets" title="Tweets">Tweets</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/post-and-engage" title="Post, retrieve and engage with Tweets"> Post, retrieve and engage with Tweets</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/timelines" title="Get Tweet timelines"> Get Tweet timelines</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/curate-a-collection" title="Curate a collection of Tweets"> Curate a collection of Tweets</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/optimize-with-cards" title="Optimize Tweets with Cards"> Optimize Tweets with Cards</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/search" title="Search Tweets"> Search Tweets</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/filter-realtime" title="Filter realtime Tweets"> Filter realtime Tweets</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/sample-realtime" title="Sample realtime Tweets"> Sample realtime Tweets</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/batch-historical" title="Get batch historical Tweets"> Get batch historical Tweets</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/rules-and-filtering" title="Rules and filtering"> Rules and filtering</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/enrichments" title="Data enrichments"> Data enrichments</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/data-dictionary" title="Tweet objects"> Tweet objects</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/compliance" title="Tweet compliance"> Tweet compliance</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/tweets/tweet-updates" title="Tweet updates"> Tweet updates</a></li> </ul> </li> <li class="open"> <a data-href="/content/developer-twitter/en/docs/direct-messages" title="Direct Messages">Direct Messages</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/api-features" title="Direct Message API features"> Direct Message API features</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/sending-and-receiving" title="Sending and receiving events"> Sending and receiving events</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/welcome-messages" title="Welcome Messages"> Welcome Messages</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/message-attachments" title="Message Attachments"> Message Attachments</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/quick-replies" title="Quick Replies"> Quick Replies</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/buttons" title="Buttons"> Buttons</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/typing-indicator-and-read-receipts" title="Typing indicator and read receipts"> Typing indicator and read receipts</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/conversation-management" title="Conversation management"> Conversation management</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/custom-profiles" title="Custom profiles"> Custom profiles</a></li> <li class="active"> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/direct-messages/customer-feedback" title="Customer feedback cards"> Customer feedback cards</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/media" title="Media">Media</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/media/upload-media" title="Upload media"> Upload media</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/trends" title="Trends">Trends</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/trends/trends-for-location" title="Get trends near a location"> Get trends near a location</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/trends/locations-with-trending-topics" title="Get locations with trending topics"> Get locations with trending topics</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/geo" title="Geo">Geo</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/geo/place-information" title="Get information about a place"> Get information about a place</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/geo/places-near-location" title="Get places near a location"> Get places near a location</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/ads" title="Ads">Ads</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/ads/general" title="General"> General</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/ads/analytics" title="Analytics"> Analytics</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/ads/audiences" title="Audiences"> Audiences</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/ads/campaign-management" title="Campaign Management"> Campaign Management</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/ads/creatives" title="Creatives"> Creatives</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/ads/measurement" title="Measurement"> Measurement</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/metrics" title="Metrics">Metrics</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/metrics/get-tweet-engagement" title="Get Tweet engagement"> Get Tweet engagement</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/publisher-tools" title="Publisher tools & SDKs">Publisher tools & SDKs</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/publisher-tools/twitter-for-websites" title="Twitter for Websites"> Twitter for Websites</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/publisher-tools/amp" title="Publish faster articles with AMP"> Publish faster articles with AMP</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/publisher-tools/twitterkit" title="Build mobile apps with Twitter Kit"> Build mobile apps with Twitter Kit</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/publisher-tools/cms" title="Integrate Twitter with your CMS"> Integrate Twitter with your CMS</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/twitter-for-websites" title="Twitter for Websites">Twitter for Websites</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/overview" title="Twitter for Websites Overview"> Twitter for Websites Overview</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/embedded-tweets" title="Embedded Tweets"> Embedded Tweets</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/timelines" title="Timelines"> Timelines</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/moments" title="Moments"> Moments</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/tweet-button" title="Tweet Button"> Tweet Button</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/follow-button" title="Follow Button"> Follow Button</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/direct-messages" title="Direct Messages"> Direct Messages</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/log-in-with-twitter" title="Log in with Twitter"> Log in with Twitter</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/periscope" title="Periscope"> Periscope</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/web-intents" title="Web Intents"> Web Intents</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/webpage-properties" title="Webpage Properties"> Webpage Properties</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/javascript-api" title="JavaScript API"> JavaScript API</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/twitter-for-websites-supported-languages" title="Supported languages and browsers"> Supported languages and browsers</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/twitter-for-websites/privacy" title="Privacy"> Privacy</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/developer-utilities" title="Developer utilities">Developer utilities</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/developer-utilities/rate-limit-status" title="Get app rate limit status"> Get app rate limit status</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/developer-utilities/configuration" title="Get Twitter configuration details"> Get Twitter configuration details</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/developer-utilities/supported-languages" title="Get Twitter supported languages"> Get Twitter supported languages</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/developer-utilities/privacy-policy" title="Get Twitter's privacy policy"> Get Twitter's privacy policy</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/developer-utilities/terms-of-service" title="Get Twitter's terms of service"> Get Twitter's terms of service</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/developer-utilities/usage-api" title="Get API usage metrics"> Get API usage metrics</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/developer-utilities/twitter-libraries" title="Twitter libraries"> Twitter libraries</a></li> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/developer-utilities/twitter-text" title="twitter-text Parser"> twitter-text Parser</a></li> </ul> </li> <li> <a data-href="/content/developer-twitter/en/docs/api-reference-index" title="API reference index">API reference index</a> <ul class="side-nav__second-level"> <li> <a href="https://web.archive.org/web/20190104064420/https://developer.twitter.com/en/docs/api-reference-index/api-reference-index" title="API reference index"> API reference index</a></li> </ul> </li> </ul> </div> <div class="main-content column column-9"> <div class="d05"> <div class="main-content__header"> <span><svg xmlns="http://www.w3.org/2000/svg" width="28" height="72" viewbox="0 0 28 72"><path d="M6.035 35l14.232-14.232a2.498 2.498 0 0 0 0-3.535 2.498 2.498 0 0 0-3.535 0l-16 16a2.498 2.498 0 0 0 0 3.535l16 16c.488.488 1.128.732 1.768.732s1.28-.244 1.768-.732a2.498 2.498 0 0 0 0-3.535L6.035 35z"/></svg> </span> <h1>Customer feedback cards</h1> </div> <div class="tabs-nav no-toc"> <ul class="tabs-nav__inner"> </ul> </div> </div> <div class="c01-rich-text-editor"><div> <p><span class="subscription-tag subscription-tag--enterprise">Enterprise</span></p> <p>Collecting structured feedback about customer interactions is an important part of the customer service experience, providing quantitative measures of service quality and effectiveness that benefits both users and businesses. Traditional approaches on Twitter involving links to surveys or entry of unstructured text in Direct Messages or Tweets add friction, resulting in lower engagement. Twitter now supports the programmatic creation and delivery of feedback prompts that allow a user to submit responses to feedback surveys after a conversation.</p> <p>Customer Feedback Cards are only available to Enterprise data customers who request access through their Account Manager. 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