Frequently Asked Questions | Harper's Magazine

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href="https://harpers.org/about/faq/" class="sidebar-link"> Frequently Asked Questions </a> </li> <li class="sidebar-item " class=""> <a href="https://harpers.org/about/internships/" class="sidebar-link"> Internships </a> </li> <li class="sidebar-item " class=""> <a href="https://harpers.org/about/masthead/" class="sidebar-link"> Masthead </a> </li> <li class="sidebar-item " class=""> <a href="https://harpers.org/about/press/" class="sidebar-link"> Media Inquiries </a> </li> <li class="sidebar-item " class=""> <a href="https://harpers.org/about/submissions/" class="sidebar-link"> Submissions </a> </li> </ul> </aside> </div> <div class="col-md-7 content page"> <article class="post" id="post-35037"> <h1 class>Frequently Asked Questions</h1> <p><strong>How do I log in to the <em>Harper’s</em> website?</strong></p> <p>We’ve upgraded the log in system at harpers.org. <strong>Everyone who subscribed before March 15, 2023, will need to reset their passwords to access the archives.</strong> <strong>You will not be asked to enter payment information at any point in this process. </strong>In addition to being easier to use and more secure, this new system will allow you to log in to our customer service page and our archives at the same time.</p> <p><strong>Note: the below images are screenshots; you will not be able to log in by clicking on them.</strong></p> <p>First, click the sign in button. After that, you’ll be prompted to enter your log in information for <a href="http://l.orders.buysub.com/rts/go2.aspx?h=11648&tp=i-1NGB-CJ-x6-2GPf-1o-1ltr-1c-2GPe-l8eszv0Xo9-NlSEB" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=http://l.orders.buysub.com/rts/go2.aspx?h%3D11648%26tp%3Di-1NGB-CJ-x6-2GPf-1o-1ltr-1c-2GPe-l8eszv0Xo9-NlSEB&source=gmail&ust=1678963823220000&usg=AOvVaw3wmM106n7wEOcAWoWZqjkM">harpers.org</a>. You’ll also have the option to log in using your Google, Apple, or Facebook account.</p> <p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-286807" src="https://harpers.org/wp-content/uploads/2023/03/image001-1.png" alt="" width="483" height="287" srcset="https://harpers.org/wp-content/uploads/2023/03/image001-1.png 483w, https://harpers.org/wp-content/uploads/2023/03/image001-1-300x178.png 300w" sizes="(max-width: 483px) 100vw, 483px" /></p> <p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-286806" src="https://harpers.org/wp-content/uploads/2023/03/unnamed-3.png" alt="" width="600" height="220" srcset="https://harpers.org/wp-content/uploads/2023/03/unnamed-3.png 600w, https://harpers.org/wp-content/uploads/2023/03/unnamed-3-300x110.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p> <p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-286805" src="https://harpers.org/wp-content/uploads/2023/03/unnamed-4.png" alt="" width="533" height="760" srcset="https://harpers.org/wp-content/uploads/2023/03/unnamed-4.png 533w, https://harpers.org/wp-content/uploads/2023/03/unnamed-4-210x300.png 210w" sizes="(max-width: 533px) 100vw, 533px" /></p> <p>After that, you’ll be told you need to reset your password. An email will be sent to the email address you just entered. You’ll then need to choose a new password.</p> <p>If you use your Google, Facebook, or Apple account, you won’t receive a password reset email; you will be immediately taken to the site. However, if that Google/Facebook/Apple account’s email isn’t associated with your <em>Harper’s</em> subscription, you’ll have to connect them. Click the “connect subscription” button that appears beneath your name in the pop-up. You should then be able to find your account by using one of the methods displayed in the image below.</p> <p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-286804" src="https://harpers.org/wp-content/uploads/2023/03/unnamed-5.png" alt="" width="600" height="330" srcset="https://harpers.org/wp-content/uploads/2023/03/unnamed-5.png 600w, https://harpers.org/wp-content/uploads/2023/03/unnamed-5-300x165.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p> <p>On desktop, return to harpers.org by clicking the return to site button. On mobile, click on the H logo in the left hand corner of your screen.</p> <p>If you experience problems, please email <a href="/cdn-cgi/l/email-protection#640c0108140001170f240c0516140116174a0b1603"><span class="__cf_email__" data-cfemail="620a070e1206071109220a0310120710114c0d1005">[email protected]</span></a> and let us know exactly what error you’re encountering.</p> <p><span style="text-decoration: underline;">Please note that we are unable to provide phone support for Harpers.org.</span> We generally respond to email inquiries within twenty-four hours, and often sooner.</p> <p><strong>I forgot my password. How do I reset it?</strong></p> <p>Click the sign in link at the top of any page on harpers.org, then click the forgot password? link beneath the email and password fields, highlighted below.</p> <p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-286808" src="https://harpers.org/wp-content/uploads/2023/03/Screen-Shot-2023-03-15-at-6.54.09-AM.png" alt="" width="386" height="391" srcset="https://harpers.org/wp-content/uploads/2023/03/Screen-Shot-2023-03-15-at-6.54.09-AM.png 386w, https://harpers.org/wp-content/uploads/2023/03/Screen-Shot-2023-03-15-at-6.54.09-AM-296x300.png 296w" sizes="(max-width: 386px) 100vw, 386px" /></p> <p>You an also go to our <a href="https://accounts.harpers.org" target="_blank" rel="noopener">account management</a> page and click on the chat support option. You can also contact customer service at <a href="/cdn-cgi/l/email-protection#51393023213423223c3036302b383f341132352237243d37383d3d3c343f257f323e3c"><span class="__cf_email__" data-cfemail="771f1605071205041a1610160d1e19123714130411021b111e1b1b1a1219035914181a">[email protected]</span></a> or <a href="tel:1-800-444-4653">1-800-444-4653</a></p> <p><a id="top" name="top"></a><br /> <span style="text-decoration: underline;"><a href="#emailnotunique"><strong>Why am I getting a message saying my subscription is expired even though I just purchased or renewed my subscription?</strong></a></span></p> <p><a href="#wheresmyharpers"><strong>Where’s my <em>Harper’s?</em></strong></a></p> <p><a href="#changeaddress"><strong>How do I change my mailing address?</strong></a></p> <p><a href="#billingproblem"><strong>Who do I contact about a billing problem?</strong></a></p> <p><a href="#archive"><strong>I’m a subscriber. How do I create a login to access the <em>Harper’s</em> archive?</strong></a></p> <p><a href="#recoveremail"><strong>How do I find out or change which email address I use to log in to the site?</strong></a></p> <p><a href="#recoverpassword"><strong>I forgot my password. How do I reset it?</strong></a></p> <p><a href="#accountnumber"><strong>How do I find my account number?</strong></a></p> <p><a href="#pdfs"><strong>Why won’t your PDFs download?</strong></a></p> <p><a href="#zinio"><strong>I subscribe through Zinio. Why won’t the site accept my email address?</strong></a></p> <p><a href="#missingpages"><strong>Who do I contact about missing archive pages?</strong></a></p> <p><a href="#reprintrights"><strong>Who do I contact about reprint rights?</strong></a></p> <p><a href="#harpersweekly"><strong>How do I get copies of an image or story from the old <em>Harper’s Weekly?</em></strong></a></p> <p><a href="#spam"><strong>Why did I receive spam from you?</strong></a></p> <p><a href="https://harpers.org/privacy-policy/"><strong>What is your privacy policy?</strong></a></p> <p><a href="#cancellationpolicy"><strong>Cancellation Policy</strong></a></p> <hr /> <p><a id="emailnotunique" name="emailnotunique"></a></p> <p><strong>Why am I getting an “expired” error when I try to sign in, even though I just purchased or renewed my subscription?</strong> <a href="#top">(back ?)</a></p> <p>This error occurs when you have an older subscription under the same address. Please email <a href="/cdn-cgi/l/email-protection#7119141d011514021a31191003011403025f1e0316"><span class="__cf_email__" data-cfemail="48202d24382c2d3b230820293a382d3a3b66273a2f">[email protected]</span></a> and let us know which email address is returning the error. We should be able to fix the problem within one business day; in the meantime, let us know if there’s a particular article you need and we’ll send you the PDF.</p> <p><a id="wheresmyharpers" name="wheresmyharpers"></a></p> <p><strong>Where’s my <em>Harper’s?</em></strong> <a href="#top">(back ?)</a></p> <p>Once you’ve subscribed, you can use your account information to log in to harpers.org and instantly access the latest issue, as well as our entire archive, which stretches back to 1850.</p> <p>It normally takes six to eight weeks for the first print issue of a new subscription to arrive, and can take up to twelve weeks outside of the United States. If you’ve been waiting longer than that, you can report a missing issue by going to our <a href="https://accounts.harpers.org">subscription management page</a>. 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