Success Offerings | Informatica

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Ensure a successful data-driven digital transformation with a continuous level of superior support.</p> </div> </div> </div> </section> </div> <div class="cta-refresh infacom-margin-bottom-24 aem-GridColumn aem-GridColumn--default--12"> <section class="container"> <div class="www-cta-refresh"> <div class="infacom-cta-margin-top-0"> <div class="infacom-cta-refresh "> <span class="infa-o-cta__primary infacom-cta-left "> <style> .infacom-cta-link. { color: ; } .infacom-cta-link.:hover { color: ; } .infacom-cta-link.:hover svg path { stroke: ; } </style> <a class="infacom-cta-link infa-o-cta__link infa-o-cta__link--right " href="https://www.informatica.com/content/dam/informatica-com/en/collateral/customer-success-story/xaas-transformation_customer-story_4488en.pdf" target="_blank" data-link-name="case-study" data-link-position="middle"> read case study </a> </span> </div> </div> </div> </section> </div> </div> </div> </div> <div class="col-12 col-sm-12 col-md-6 col-lg-6 col-xl-6"> <div class="rightCol responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="image infacom-margin-top-32 aem-GridColumn aem-GridColumn--default--12"> <div class="container"> <div class="infacom-core-image cmp-image infacom-left-align"> <picture> <source media="(min-width: 769px)" srcset="/content/dam/informatica-com/en/images/c09v2/c09v2-ca-consumer-486x416.jpg"/> <source media="(max-width: 768px)" srcset="/content/dam/informatica-com/en/images/c09v2/c09v2-ca-consumer-486x416.jpg"/> <img class="img-fluid cmp-image__image" loading="lazy" src="/content/dam/informatica-com/en/images/c09v2/c09v2-ca-consumer-486x416.jpg" alt="CA Consumer"/> </picture> <meta itemprop="caption" content="CA Consumer"/> </div> </div> </div> </div> </div> </div> </div> </div> </section></div> </div> </div> </div> </div> </div> </section></div> <div class="columnContainer parbase infacom-margin-top-32 aem-GridColumn aem-GridColumn--default--12"> <section class="mcolumn-container has-tab-grid-update has-long-content" style="background-color: transparent;"> <div class="container-hori-pad-md container-vert-pad-sm container "> <div class="row infacom-multi-col-container-row "> <div class="col-md-12"> <div class="col1 responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="columnContainer parbase aem-GridColumn aem-GridColumn--default--12"> <section class="mcolumn-container has-tab-grid-update has-long-content" style="background-color: transparent;"> <div class="container-hori-pad-md container-vert-pad-sm container "> <div class="row infacom-multi-col-container-row "> <div class="col-12 col-sm-12 col-md-6 col-lg-6 col-xl-6"> <div class="leftCol responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="image infacom-margin-top-32 aem-GridColumn aem-GridColumn--default--12"> <div class="container"> <div class="infacom-core-image cmp-image infacom-left-align"> <picture> <source media="(min-width: 769px)" srcset="/content/dam/informatica-com/en/image/c09/c09-success-services-stack.jpg"/> <source media="(max-width: 768px)" srcset="/content/dam/informatica-com/en/image/c09/c09-success-services-stack.jpg"/> <img class="img-fluid cmp-image__image" loading="lazy" src="/content/dam/informatica-com/en/image/c09/c09-success-services-stack.jpg" alt=""/> </picture> </div> </div> </div> </div> </div> </div> </div> </div> <div class="col-12 col-sm-12 col-md-6 col-lg-6 col-xl-6"> <div class="rightCol responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="section aem-GridColumn aem-GridColumn--default--12"> <section class="container"> <div class="infa-c-section "> <div class="infacom-heading-section" style="background-color: ;"> <div class="infacom-section-title-rte" data-aos="fade-right" data-aos-offset="150"> <h3>Connecting our offerings to your Business Outcomes</h3> </div> <div class="infacom-subheading-section infacom-subheading-section-default" data-aos="fade-right" data-aos-offset="200"> <p>With our scalable customer success framework, you can tailor your services to match your business needs. Our Premium and Signature Select services offer an enhanced experience that includes advanced, assisted, and proactive support; education services; Assurance and Guided services for business-critical deployments. Our services deliver a connected and seamless experience to achieve your business outcomes.</p> </div> </div> </div> </section> </div> <div class="cta-refresh aem-GridColumn aem-GridColumn--default--12"> <section class="container"> <div class="www-cta-refresh"> <div class="infacom-cta-margin-top-0"> <div class="infacom-cta-refresh "> <span class="infa-o-cta__primary infacom-cta-left "> <style> .infacom-cta-link. { color: ; } .infacom-cta-link.:hover { color: ; } .infacom-cta-link.:hover svg path { stroke: ; } </style> <a class="infacom-cta-link infa-o-cta__link infa-o-cta__link--right " href="https://www.informatica.com/content/dam/informatica-com/en/image/c09/c09-success-services-stack_large.jpg" target="_blank"> get details </a> </span> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </section></div> </div> </div> </div> </div> </div> </section></div> <div class="columnContainer parbase infacom-margin-top-32 infacom-margin-bottom-32 aem-GridColumn aem-GridColumn--default--12"> <section class="mcolumn-container has-tab-grid-update has-long-content" style="background-color: #F6F6F6;"> <div class="container-hori-pad-md container-vert-pad-sm container "> <div class="row infacom-multi-col-container-row "> <div class="col-md-12"> <div class="col1 responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="section infacom-margin-top-32 aem-GridColumn aem-GridColumn--default--12"> <section class="container"> <div class="infa-c-section "> <div class="infacom-heading-section" style="background-color: ;"> <div class="infacom-section-title-rte" data-aos="fade-right" data-aos-offset="150"> <h2 style="text-align: center;">Take service and support to the next level</h2> </div> <div class="infacom-subheading-section infacom-subheading-section-default" data-aos="fade-right" data-aos-offset="200"> <h4 style="text-align: center;">Informatica success offerings are built for the way you do business today—and in the future.<br /> See how we are setting the standard.</h4> </div> </div> </div> </section> </div> <div class="html aem-GridColumn aem-GridColumn--default--12"> <div class="infacom-html-component-container"> <br> <br> <div class="hscroll"> <table width="100%" cellspacing="0" cellpadding="6"> <tbody> <tr class="head"> <th></th> <th></th> <th class="infa">Informatica</th> <th class="vendors">Mega Stack<br>Vendors</th> <th class="vendors">Niche<br>Vendors</th> </tr> <tr> <td class="left-gray left-gray-text twenty" rowspan="2">Self-Service</td> <td class="gray-text gray-bg twenty-eight"><b>Knowledge center</b></td> <td class="gray-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="gray-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-373737.png"</td> <td class="gray-bg image-center "><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-373737.png"</td> </tr> <tr> <td class="gray-text gray-bg twenty-eight"><b>Online community</b></td> <td class="gray-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="gray-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-373737.png"</td> <td class="gray-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-373737.png"</td> </tr> <tr> <td class="left-white-bg left-white-text" rowspan="4">Assisted Support</td> <td class="white-text white-bg twenty-eight"><b>Support hours</b></td> <td class="white-text white-bg text-center">24x7</td> <td class="white-text white-bg text-center">24x7</td> <td class="white-text white-bg text-center">24x7</td> </tr> <tr> <td class="white-text white-bg twenty-eight"><b>Unlimited cases</b></td> <td class="image-center white-bg"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="image-center white-bg"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-373737.png"</td> <td class="image-center white-bg"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-373737.png"</td> </tr> <tr> <td class="white-text white-bg twenty-eight"><b>Critical response hours</b></td> <td class="white-text white-bg text-center">30 minutes</td> <td class="white-text white-bg text-center">1 hour</td> <td class="white-text white-bg text-center"> 2 hours</td> </tr> <tr> <td class="white-text white-bg twenty"><b>Option to escalate (on-demand)</b> </td> <td class="image-center white-bg"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="white-text white-bg"></td> <td class="white-text white-bg"></td> </tr> <tr> <td class="left-gray left-gray-text" rowspan="4">Proactive Services</td> <td class="gray-text gray-bg twenty-eight"><b>Dedicated teams</b></td> <td class="image-center gray-bg"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="gray-text gray-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-373737.png"</td> <td class="gray-text gray-bg text-center">Additional cost</td> </tr> <tr> <td class="gray-text gray-bg twenty-eight"><b>Emergency response team</b></td> <td class="image-center gray-bg"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="gray-text gray-bg"></td> <td class="gray-text gray-bg"></td> </tr> <tr> <td class="gray-text gray-bg twenty-eight"><b>Live assistance</b></td> <td class="gray-text gray-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="gray-text gray-bg"></td> <td class="gray-text gray-bg"></td> </tr> <tr> <td class="gray-text gray-bg twenty-eight"><b>Scheduled consults with subject matter experts</b> </td> <td class="gray-text gray-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="gray-text gray-bg"></td> <td class="gray-text gray-bg"></td> </tr> <tr> <td class="left-white-bg left-white-text" rowspan="2">Success Services</td> <td class="white-text white-bg twenty-eight"><b>Dedicated success teams</b> </td> <td class="image-center white-bg"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="white-text white-bg image-center"> <img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-373737.png"</td> <td class="white-text white-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-373737.png"</td> </tr> <tr> <td class="white-text white-bg twenty-eight"><b>Value Accelerators</b> </td> <td class="white-text white-bg image-center"><img src="/content/dam/informatica-com/en/image/misc/ic-round-check-2x-ff7d00.png"</td> <td class="white-text white-bg"></td> <td 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