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Move beyond traditional inbound customer service into proactive, AI-powered experiences.</body></html></p></div></section><section class="feature-columns-bordered"><div><div class="feature"><figure class=" text-left"><a aria-label="160x160-Workflows" href="/platform/workflows"><img alt="160x160-Workflows" loading="lazy" width="160" height="160" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2F160x160-Workflows.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2F160x160-Workflows.png&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2F160x160-Workflows.png&w=384&q=80"/></a></figure><div><h3 class=" " id=""><a href="https://www.nice.com/platform/workflows"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">WORKFLOWS</mark></a></h3><p class=""><html><head></head><body>Automate end-to-end workflows across front and back office.</body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="160x160-Agents" href="/platform/agents"><img alt="160x160-Agents" loading="lazy" width="160" height="160" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2F160x160-Agents.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2F160x160-Agents.png&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2F160x160-Agents.png&w=384&q=80"/></a></figure><div><h3 class=" " id=""><a href="https://www.nice.com/platform/agents"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">AGENTS</mark></a></h3><p class=""><html><head></head><body>Orchestrate human and AI agents on a single, unified platform.</body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="160x160-KNowledge" href="/platform/knowledge"><img alt="160x160-KNowledge" loading="lazy" width="160" height="160" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2F160x160-KNowledge.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2F160x160-KNowledge.png&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2F160x160-KNowledge.png&w=384&q=80"/></a></figure><div><h3 class=" " id=""><a href="https://www.nice.com/platform/knowledge"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">KNOWLEDGE</mark></a></h3><p class=""><html><head></head><body>Build trusted experiences by unifying data, knowledge, and AI models.</body></html></p></div></div></div></section><p class="text-center"><html><head></head><body><a href="/platform/platform-overview" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Learn More - open in same tab">Learn More</a></body></html></p></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-homepage"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Latest <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">News</mark></h3></div></section><section class="latest-news custom py-[30px] tablet:py-[50px]"><div class="overflow-hidden"><div class="news-slider"><div class="swiper"><div class="swiper-wrapper flex"><a class="swiper-slide news-slider-blue-card" href="/investor-relations/upcoming-event" target="_self"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fupcoming-ir-event.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fupcoming-ir-event.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fupcoming-ir-event.webp&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>Q3 2024 Earnings Conference Call – November 14, 2024.</h3></div><div class="text-link">More details</div></a><a class="swiper-slide news-slider-gray-card" href="https://get.nice.com/gartnermq2024" target="_self"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FGartner-MQ-2024-News-877x364-1.jpg&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FGartner-MQ-2024-News-877x364-1.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FGartner-MQ-2024-News-877x364-1.jpg&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service</h3></div><div class="text-link">Get the report </div></a><a class="swiper-slide news-slider-dark-card" href="https://get.nice.com/Forrester-2025-Trends.html" target="_blank"><div class="h-[220px] min-h-[220px] w-full"><img alt="Forrester’s “Budget Planning Guide 2025: Customer Experience" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2Fforrester-budget-planning-guide-2025-customer-experience-877x364-1.jpg&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2Fforrester-budget-planning-guide-2025-customer-experience-877x364-1.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2Fforrester-budget-planning-guide-2025-customer-experience-877x364-1.jpg&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>Just Released: Forrester’s “Budget Planning Guide 2025: Customer Experience” can help you aim for ultimate CX success.</h3></div><div class="text-link">Get the guide</div></a><a class="swiper-slide news-slider-blue-card" href="/cxone-mpower" target="_self"><div class="h-[220px] min-h-[220px] w-full"><img alt="CXone Mpower logo" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FCXone-Mpower-877x364-1.jpg&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FCXone-Mpower-877x364-1.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FCXone-Mpower-877x364-1.jpg&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>One AI Platform. The Future of Customer Service Automation is Here.</h3></div><div class="text-link">Learn more</div></a><a class="swiper-slide news-slider-gray-card" href="/websites/interactions/" target="_self"><div class="h-[220px] min-h-[220px] w-full"><img alt="NICE Interactions 2025" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FHP-Latest-News-Interactions-2025-877x364-1.jpg&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FHP-Latest-News-Interactions-2025-877x364-1.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FHP-Latest-News-Interactions-2025-877x364-1.jpg&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas</h3></div><div class="text-link">Register now</div></a><a class="swiper-slide news-slider-blue-card" href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html?_gl=1*bx3say*_gcl_au*ODUyMjA2NDc4LjE3MjQ5MTkwMzA.*_ga*MTEwMzkwMDA4Ni4xNzE3MTQxNDEx*_ga_MXZ2F9QG0Y*MTcyNTk1MDk2MS4xNzQuMS4xNzI1OTUzNzUxLjEwLjAuMA.." target="_blank"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FGartner_Market_Leadership_877x364.jpg&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FGartner_Market_Leadership_877x364.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FGartner_Market_Leadership_877x364.jpg&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>NICE named the only vendor in 2024 Gartner® Peer Insights™ CCaaS Customers’ Choice</h3></div><div class="text-link">Get the report </div></a><a class="swiper-slide news-slider-dark-card" href="https://get.nice.com/IDC-MarketScape-CCaaS-Vendor-Report-2024.html?_gl=1*quogsi*_gcl_au*MTE4NTI5MjE3Mi4xNzIyMjM4OTE4*_ga*ODI5MDY0NTAzLjE3MTQwNDAzNTI.*_ga_MXZ2F9QG0Y*MTcyNDkzOTAxOS4xNjEuMS4xNzI0OTQwMDg1LjYwLjAuMA.." target="_blank"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2F2024-idc-marketscape-ccaas-vendor-report.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2F2024-idc-marketscape-ccaas-vendor-report.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2F2024-idc-marketscape-ccaas-vendor-report.webp&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report</h3></div><div class="text-link">Get the excerpt</div></a><a class="swiper-slide news-slider-blue-card" href="/lp/ucaas" target="_blank"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2F1cx-announcement-877x364-1.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2F1cx-announcement-877x364-1.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2F1cx-announcement-877x364-1.webp&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>Announcing NICE 1CX all-in-one UCaaS. Your entire organization, one click away.</h3></div><div class="text-link">Learn More</div></a><a class="swiper-slide news-slider-dark-card" href="/company/investors/letter-from-the-ceo" target="_blank"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fletter-from-the-ceo-latest-news-card.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fletter-from-the-ceo-latest-news-card.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fletter-from-the-ceo-latest-news-card.webp&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>NICE CEO’s 2023 Letter to Shareholders</h3></div><div class="text-link">Read now</div></a></div></div><div class="news-slider-button-prev"><svg xmlns="http://www.w3.org/2000/svg" height="1em" viewBox="0 0 320 512"><path fill="#fff" d="M41.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l160 160c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L109.3 256 246.6 118.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-160 160z"></path></svg></div><div class="news-slider-button-next"><svg xmlns="http://www.w3.org/2000/svg" height="1em" viewBox="0 0 320 512"><path fill="#fff" d="M278.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-160 160c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L210.7 256 73.4 118.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l160 160z"></path></svg></div><div class="news-slider-dots mx-auto mt-[30px] max-w-[500px]"></div></div></div></section></div><div class=" "><div class="nice-group skin-dark-gradient max-width-none" id=""><h4 class="text-center " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">One AI Platform.</mark><br>Complete Customer Service Automation.</h4><figure class="!mx-0 clear-both text-center"><img alt="Marketecture 2024" loading="lazy" width="1024" height="499" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FMarketecture-2024-v3-white.png&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FMarketecture-2024-v3-white.png&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FMarketecture-2024-v3-white.png&w=2048&q=80"/></figure></div></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-homepage"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Trusted by the world's leading companies.</h3></div></section><div class=" "><section class="featured-logos-carousel"><div class="overflow-hidden"><div class="trusted-slider 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src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fdisney.webp&w=384&q=80"/></div></div></div><div class="trusted-slider-button-prev"><svg xmlns="http://www.w3.org/2000/svg" height="1em" viewBox="0 0 320 512"><path fill="#fff" d="M41.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l160 160c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L109.3 256 246.6 118.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-160 160z"></path></svg></div><div class="trusted-slider-button-next"><svg xmlns="http://www.w3.org/2000/svg" height="1em" viewBox="0 0 320 512"><path fill="#fff" d="M278.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-160 160c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L210.7 256 73.4 118.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l160 160z"></path></svg></div></div></div></section></div></div><section class="customer-stories-video skin-gray"><div><div class="left-part"><h3 class=" " id="">Nice things people say</h3><p class=""><html><head></head><body>Our commitment to customer experiences has earned the trust of over 1,000,000 agents worldwide. Here’s what some of them say about us.</body></html></p></div><div class="right-part"><div class="customer-stories-slider "><div class="flex justify-end"><div class="customer-stories-slider-button-prev"><svg xmlns="http://www.w3.org/2000/svg" height="1.1em" viewBox="0 0 320 512"><path fill="#101820" d="M41.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l160 160c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L109.3 256 246.6 118.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-160 160z"></path></svg></div><div class="customer-stories-slider-button-next"><svg xmlns="http://www.w3.org/2000/svg" height="1.1em" viewBox="0 0 320 512"><path fill="#101820" d="M278.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-160 160c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L210.7 256 73.4 118.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l160 160z"></path></svg></div></div><div class="swiper"><div class="swiper-wrapper mt-[14px]"><div class="swiper-slide tablet:pl-10 tablet:pr-[5px]"><div class="customer-stories-item relative cursor-pointer" data-uuid="1mG6ESLJcLG16K5xhAKpMM"><img alt="" loading="lazy" width="674" height="375" decoding="async" data-nimg="1" class="customer-slide-image" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fsolera-homepage-video-thumbnail-674x375-no-text.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fsolera-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fsolera-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80"/><div class="customer-slide-content"><p>Solera appreciates the value AI and automation provide in empowering employees to deliver a superior customer experience. Enlighten AI is the perfect fit for executing Solera's customer experience vision.</p><p>Watch video</p></div><section class="vidyard-video vidyard vidyard-player-embed" data-video-id="1mG6ESLJcLG16K5xhAKpMM" data-videotype="single"><div class="vidyard-video__inner"><div class="vidyard-video__container"><div class="vidyard-video__iframe-outer"></div></div></div></section></div></div><div class="swiper-slide tablet:pl-10 tablet:pr-[5px]"><div class="customer-stories-item relative cursor-pointer" data-uuid="54h2G6E7mjPb44pGJHqRqq"><img alt="" loading="lazy" width="674" height="375" decoding="async" data-nimg="1" class="customer-slide-image" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F07%2Forganizations-homepage-video-thumbnail-674x375-no-text-1.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F07%2Forganizations-homepage-video-thumbnail-674x375-no-text-1.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F07%2Forganizations-homepage-video-thumbnail-674x375-no-text-1.webp&w=1920&q=80"/><div class="customer-slide-content"><p>Working with NICE Value Realization Services (VRS) the City of Fort Worth integrated its workforce management and payroll, saving time, improving scheduling processes, bilingual billing access and policy transparency.</p><p>Watch video</p></div><section class="vidyard-video vidyard vidyard-player-embed" data-video-id="54h2G6E7mjPb44pGJHqRqq" data-videotype="single"><div class="vidyard-video__inner"><div class="vidyard-video__container"><div class="vidyard-video__iframe-outer"></div></div></div></section></div></div><div class="swiper-slide tablet:pl-10 tablet:pr-[5px]"><div class="customer-stories-item relative cursor-pointer" data-uuid="za8Ntar3h9Vf7pN9RedKFy"><img alt="" loading="lazy" width="674" height="375" decoding="async" data-nimg="1" class="customer-slide-image" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fwinecountry-homepage-video-thumbnail-674x375-no-text.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fwinecountry-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fwinecountry-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80"/><div class="customer-slide-content"><p>A high-level introduction to how NetApp has created a multi-channel support system for customers with knowledge as its foundation. Dive deeper into their journey during their Live Breakout session.</p><p>Watch video</p></div><section class="vidyard-video vidyard vidyard-player-embed" data-video-id="za8Ntar3h9Vf7pN9RedKFy" data-videotype="single"><div class="vidyard-video__inner"><div class="vidyard-video__container"><div class="vidyard-video__iframe-outer"></div></div></div></section></div></div><div class="swiper-slide tablet:pl-10 tablet:pr-[5px]"><div class="customer-stories-item relative cursor-pointer" data-uuid="pcWEMwLhC7Hhf3pbAXTLJp"><img alt="" loading="lazy" width="674" height="375" decoding="async" data-nimg="1" class="customer-slide-image" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fecsi-homepage-video-thumbnail-674x375-no-text-2.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fecsi-homepage-video-thumbnail-674x375-no-text-2.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fecsi-homepage-video-thumbnail-674x375-no-text-2.webp&w=1920&q=80"/><div class="customer-slide-content"><p>How Lumen goes beyond frictionless to provide a humanized, personal customer experience with NICE ContactEngine, for cost savings and optimum CX.</p><p>Watch video</p></div><section class="vidyard-video vidyard vidyard-player-embed" data-video-id="pcWEMwLhC7Hhf3pbAXTLJp" data-videotype="single"><div class="vidyard-video__inner"><div class="vidyard-video__container"><div class="vidyard-video__iframe-outer"></div></div></div></section></div></div></div></div></div></div></div></section><div class="nice-group skin-default max-width-none" id="" style="background-image:url(https://resources.nice.com/wp-content/uploads/2024/08/geometric-background.png);background-size:cover;background-position:center;background-repeat:no-repeat"><h3 class="text-center " id="">Don’t take our word for it.</h3><div class=" "><section class="analyst-perspective"><div class="overflow-hidden "><div class="mx-auto max-w-[1170px] px-[30px] tablet:px-[50px] desktop:px-[15px]"><h3> </h3><div class="analyst-perspective-cards-wrapper px-[12px] tablet:px-0 "><div class="swiper"><div class="swiper-wrapper my-4 flex justify-start"><div class="swiper-slide analyst-perspective-card bg-red" data-name="Forrester"><p class="title">Forrester names NICE a leader in CCaaS</p><p class="description">The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in! <br /><br /><br />Read a complimentary copy of the 2023 Forrester Wave report.</p><a class="text-link " target="_blank" aria-label="Forrester names NICE a leader in CCaaS - open in new tab" href="/lp/forresterwave2023">Get the report</a><div><img alt="" loading="lazy" width="223" height="38" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fforrester-white-223x38-1.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fforrester-white-223x38-1.png&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fforrester-white-223x38-1.png&w=640&q=80"/></div></div><div class="swiper-slide analyst-perspective-card bg-primary" data-name="Gartner"><p class="title">2024 Gartner Magic Quadrant for CCaaS report</p><p class="description">NICE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service</p><a class="text-link " target="_blank" aria-label="2024 Gartner Magic Quadrant for CCaaS report - open in new tab" href="https://get.nice.com/gartnermq2024">Get the report</a><div><img alt="" loading="lazy" width="163" height="38" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fgartner-white-163x38-1.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fgartner-white-163x38-1.png&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fgartner-white-163x38-1.png&w=384&q=80"/></div></div><div class="swiper-slide analyst-perspective-card bg-darkblue" data-name="IDC"><p class="title">IDC MarketScape names NICE a Worldwide Leader in CCaaS</p><p class="description">NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report</p><a class="text-link " target="_blank" aria-label="IDC MarketScape names NICE a Worldwide Leader in CCaaS - open in new tab" href="https://get.nice.com/IDC-MarketScape-CCaaS-Vendor-Report-2024.html?_gl=1*1dgun45*_gcl_au*MjU2MzE0NzUwLjE3Mjg3MTc3Mjc.*_ga*MjgzMDkyMjkyLjE3Mjg3MTg4NjI.*_ga_MXZ2F9QG0Y*MTcyOTA4MDc0MC45LjEuMTcyOTA4NjU3OC42MC4wLjA.">Get the report</a><div><img alt="IDC logo" loading="lazy" width="163" height="49" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FIDC_v4.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FIDC_v4.png&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FIDC_v4.png&w=384&q=80"/></div></div></div></div><div class="analyst-perspective-slider-dots mx-auto mt-[30px] max-w-[500px]"></div></div><div class="tablet:px-[15px mx-auto my-[30px] max-w-[1170px] px-[30px] text-center"><a target="_blank" class="button-large" aria-label="See more recognitions - open in new tab" href="/resources/analyst-perspectives">See more recognitions</a></div></div></div></section></div></div><section class="custom-column"><div class="tablet:py-[80px] desktop:py-[100px] desktop-big:py-[134px]" style="background:url(https://resources.nice.com/wp-content/uploads/2024/02/two-column-full-width-background-2760x858-1.jpg) no-repeat center/cover"><div class="mx-auto max-w-[1170px] items-center justify-around tablet:flex tablet:px-[50px] desktop:px-[15px]"><div class="column text-center mobile:px-[10%] mobile:py-20 tablet:px-0 tablet:py-0 desktop:w-1/2 tablet:pr-6 desktop:pr-10 desktop-big:pr-[120px]"><h3 class=" " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">AI-Powered</mark> Customer Service</h3><p class=""><html><head></head><body>Transform your contact center into a world-class customer experience center and form long-lasting relationships.</body></html></p><p class=""><html><head></head><body><a 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more</a></div></div><div class="header-nav-inner-grid"><template id="B:2d"></template><template id="B:2e"></template><template id="B:2f"></template></div></div></div></div><script>$RC("B:23","S:23")</script><div hidden id="S:24"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Digital & Self Service</p><p class="header-nav-item-description">Friction-free customer experiences driven by conversational AI</p></div><div><a href="/products/digital-and-self-service" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:30"></template><template id="B:31"></template></div></div></div></div><script>$RC("B:24","S:24")</script><div hidden id="S:25"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Journey Orchestration & Routing</p><p class="header-nav-item-description">Seamless customer journeys across voice and digital channels</p></div><div><a href="/products/orchestration-and-routing" class="button-large button-white">View Products</a></div></div><div class="header-nav-inner-grid"><template id="B:32"></template><template id="B:33"></template></div></div></div></div><script>$RC("B:25","S:25")</script><div hidden id="S:26"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Workforce Engagement & Management</p><p class="header-nav-item-description">Robust applications to optimize the employee experience (WEM)</p></div><div><a href="/products/workforce-engagement-management" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:34"></template><template id="B:35"></template></div></div></div></div><script>$RC("B:26","S:26")</script><div hidden id="S:27"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:36"></template><template id="B:37"></template></div></div></div></div><script>$RC("B:27","S:27")</script><div hidden id="S:28"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:38"></template><template id="B:39"></template></div></div></div></div><script>$RC("B:28","S:28")</script><div hidden id="S:29"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:3a"></template><template id="B:3b"></template><template id="B:3c"></template></div></div></div></div><script>$RC("B:29","S:29")</script><div hidden id="S:2a"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><template id="B:3d"></template><template id="B:3e"></template></div></div></div></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2b"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:3f"></template><template id="B:40"></template></div></div></div></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2c"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:41"></template><template id="B:42"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:2c","S:2c")</script><div hidden id="S:2d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/enlighten-copilot"><p class="header-nav-item-title">Enlighten Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:2d","S:2d")</script><div hidden id="S:2e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:2e","S:2e")</script><div hidden id="S:2f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:2f","S:2f")</script><div hidden id="S:30"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-conversational-ai"><p class="header-nav-item-title">Proactive Conversational AI</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:30","S:30")</script><div hidden id="S:31"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:32","S:32")</script><div hidden id="S:33"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:34","S:34")</script><div hidden id="S:35"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:35","S:35")</script><div hidden id="S:36"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li></ul></div></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li></ul></div></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Seamlessly connect your business systems with our platform</p></a></li></ul></div></div><script>$RC("B:41","S:41")</script><div hidden id="S:42"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/partners"><p class="header-nav-item-title">Partner Ecosystem</p><p class="header-nav-item-description">Embark on a journey of shared success and collaboration</p></a></li></ul></div></div><script>$RC("B:42","S:42")</script></body></html></body></html>