OneDesk Reviews: Pricing & Software Features 2024

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data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>OneDesk Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop scroll"> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="440" height="180" src="https://financesonline.com/uploads/2019/08/OneDesk-logo1.png" class="attachment- size-" alt="OneDesk" srcset="https://s.financesonline.com/uploads/2019/08/OneDesk-logo1.png 440w, https://s.financesonline.com/uploads/2019/08/OneDesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/08/OneDesk-logo1-220x90.png 220w, 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product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/onedesk/">ONEDESK ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is OneDesk?</a></li> <li><a href="#benefits">OneDesk benefits</a></li> <li><a href="#features">Overview of OneDesk features</a></li> <li><a href="#problems">What Problems Will OneDesk Solve?</a></li> <li><a href="#awards">Awards & quality certificates</a></li> <li><a href="#pricing">OneDesk pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#screenshots">Screenshots</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of OneDesk" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2021/04/vp3550b46fb0ecc7100d3895481de38a11-300x155.png 300w, https://s.financesonline.com/uploads/2021/04/vp3550b46fb0ecc7100d3895481de38a11-232x120.png 232w, https://s.financesonline.com/uploads/2021/04/vp3550b46fb0ecc7100d3895481de38a11-93x48.png 93w, https://s.financesonline.com/uploads/2021/04/vp3550b46fb0ecc7100d3895481de38a11-281x145.png 281w, https://s.financesonline.com/uploads/2021/04/vp3550b46fb0ecc7100d3895481de38a11.png 600w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="13489"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is OneDesk?</h3> </div> <p>OneDesk is a combination of online helpdesk solution and project management software to provide customer service and manage team projects in one platform. This helps ensure quality customer service while at the same time, providing tools to plan projects, resolve tickets, assign tasks, track timesheets, etc.</p> <p>The first half of the platform is a comprehensive helpdesk solution that offers tools for providing excellent customer support such as web forms, live chat, email, and others. It also features a notably flexible ticket workflow that allows users and customers to submit tickets via email; creating, assigning, and classifying tickets as they go while capturing all future replies.</p> <p>Moreover, OneDesk includes tools for project management and team collaboration that allows the combination of the good parts of traditional project management with an agile approach, e.g. making detailed plans using the system’s agile status boards. You also get the option to connect dependent tasks, compute finish dates and cost, and see which members are overloaded and who need more tasks.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of OneDesk Benefits</h3> </div> <p><strong>Robust Helpdesk Solution</strong></p> <p>OneDesk’s helpdesk software lets you provide robust support and services to your customers and end-users. It empowers you to capture, reply to, and manage emails, projects, service requests, support tickets, and other customer interactions. Each ticket also lets you hold client-facing discussions and private internal communications at the same time. Furthermore, the platform is capable of creating new tickets from email submitted requests, adding new customer records, and capturing attachments; during which, the customer will get your response via email as well.</p> <p><strong>End-to-end Project Management Tools</strong></p> <p>The platform is also an avenue for project management and team collaboration with features for project tracking, scheduling, assignment, and other tasks included in the project lifecycle. OneDesk lets you create any project you need and input your tasks, plans, cost, etc into it. You can also track the general and specific progress in real-time. Moreover, you can either keep specific projects private or share them with the team or some selected members. It also creates links between the tasks and provides you with visual data to compare ongoing project plans.</p> <p><strong>Scalable Pricing</strong></p> <p>OneDesk offers straightforward per-user pricing with a discount for annual subscriptions. Regardless of the number of user licenses you purchase, you get the full power of the software in terms of features, the number of projects, and the number of customers. This makes the platform easier to budget around with pricing that scales with you.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of OneDesk Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Integrated Chat and Collaboration</li> <li>Service Request Management</li> <li>Customer Portal & Knowledge Base</li> <li>Automated & Customizable Workflows</li> <li>Traditional & Agile Project Management</li> <li>Gantt Charts, Assignment, & Scheduling</li> <li>Reporting & Exporting</li> <li>Task Timers and Timesheets</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> <div class="review-page__gray"> <div id="problems" class="review-page__header"> <span class="rev-icon rev-icon--problems-solve"></span> <h3>What Problems Will OneDesk Solve?</h3> </div> <ol> <li><strong>Email to Ticket:</strong> Companies often have trouble managing their support email inbox; by transforming emails into tickets; support teams are better able to manage their incoming requests.</li> <li><strong>Ticket Escalation:</strong> Tickets can be triaged and escalated into tasks that can be planned out into the future and assigned to someone suitable to tackle that task.</li> <li><strong>Customizable Workflows:</strong> Each company does things differently; OneDesk allows the flexibility of creating custom statuses, workflows and items types for project management.</li> </ol> </div> </div> <div class="content-visibility order-9 full-width"> <div id="awards" class="review-page__header"> <span class="rev-icon rev-icon--awards"></span> <h3>Awards & Quality Certificates</h3> </div> <div class="review-page__awards"> <div class="review-page__awards-inner"> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2021/06/risingstar2021.png?width=275&token=02Wu9Kj2cy9Smc4Z4wlRPg" data-srcset="https://sip.financesonline.com/uploads/2021/06/risingstar2021.png?width=275&token=02Wu9Kj2cy9Smc4Z4wlRPg 1x, https://sip.financesonline.com/uploads/2021/06/risingstar2021.png?width=550&token=rlx7hxoWryMfXlajmuWgKQ 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"></div> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2021/05/User-Experience2021.png?width=275&token=Zlaw-9Kc9QgrgqpQIHmRjg" data-srcset="https://sip.financesonline.com/uploads/2021/05/User-Experience2021.png?width=275&token=Zlaw-9Kc9QgrgqpQIHmRjg 1x, https://sip.financesonline.com/uploads/2021/05/User-Experience2021.png?width=550&token=LNO1JDPdyU4QPPFAivMZbQ 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"></div> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2019/01/risingstar2019.png?width=275&token=lkvlTbFaEFgzXUMXtHYlrw" data-srcset="https://sip.financesonline.com/uploads/2019/01/risingstar2019.png?width=275&token=lkvlTbFaEFgzXUMXtHYlrw 1x, https://sip.financesonline.com/uploads/2019/01/risingstar2019.png?width=550&token=bRPFnlOerTvmfEDyrO0j-Q 2x" class="lazyload" alt="An award given to products that have recently entered the market but are already becoming very popular"></div> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2019/01/premium2019.png?width=275&token=--vTVojq2S35WpibUw0HQg" data-srcset="https://sip.financesonline.com/uploads/2019/01/premium2019.png?width=275&token=--vTVojq2S35WpibUw0HQg 1x, https://sip.financesonline.com/uploads/2019/01/premium2019.png?width=550&token=JOG6aKV2-VPjPXUY9M7Otw 2x" class="lazyload" alt="This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process."></div> </div> </div> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>OneDesk Position In Our Categories</h3> </div> <p> Knowing that companies have special business requirements, it is only prudent they avoid choosing a one-size-fits-all, “perfect” solution. Regardless, it is nearly futile to try to pinpoint such a software system even among well-known software systems. The practical step to do should be to set down the different critical factors which merit examination such as crucial features, packages, technical skill ability of staff members, business size, etc. The second step is, you must conduct the research thoroughly. Browse over some OneDesk evaluations and look over the other software options in your list in detail. Such comprehensive research ascertains you steer clear of unsuitable apps and select the one which meets all the tools your business requires for optimal results. </p> <p><strong>Position of OneDesk in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>200</span> </div> <p>OneDesk is one of the <strong>top 200</strong> <a href="https://financesonline.com/c/collaboration-software/">Collaboration Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>100</span> </div> <p>OneDesk is one of the <strong>100</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>50</span> </div> <p>OneDesk is one of the <strong>top 50</strong> <a href="https://financesonline.com/c/plm-software/">Product Lifecycle Management Software - PLM</a> products</p> </div> <div class="clearfix"></div> </div> <p>There are well-liked and widely used systems in each software group. But are they automatically the best fit for your company’s special requirements? A popular software application may have thousands of customers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few OneDesk Help Desk Software reviews and mull over the aspects that you wish to have in the software such as the cost, main functionality, available integrations etc. Then, select a few solutions that fit your needs. Check out the free trials of these apps, read online opinions, get information from the maker, and do your investigation meticulously. This in-depth groundwork is sure to aid you select the finest software solution for your organization’s special requirements.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does OneDesk Cost?</h3> </div> <p><strong>OneDesk Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Paid Plan</span> <p>$11/user/month</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are OneDesk pricing details?</h3> </div> <p><strong>OneDesk Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>Paid Plan</p> <p>$11/user/month</p> </div> </div> <p><span style="font-weight: 400;">OneDesk has a 14-day free trial. The vendor offers the following pricing plans:<b> </b><b>$11/user/month (monthly), $9/user/month (yearly)</b></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Helpdesk</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Project Management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Customer Apps</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Mobile App</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Full Featured</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Unlimited projects and customers</span></li> </ul> <p> </p> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 69 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 1 </span> </div> </div> <p> <p>We realize that when you decide to purchase a Help Desk Software it’s vital not only to learn how experts rank it in their reviews, but also to find out whether the actual users and enterprises that bought these solutions are indeed content with the service. Because of that need we’ve created our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that aggregates customer reviews, comments and OneDesk reviews across a wide array of social media sites. The data is then presented in an easy to understand way showing how many users had positive and negative experience with OneDesk. With that information at hand you will be prepared to make an informed buying decision that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="OneDesk - HelpDesk + Project Management Software" width="640" height="360" data-src="https://www.youtube.com/embed/251Bg6GESN8?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> <div id="screenshots" class="review-page__header"> <span class="rev-icon rev-icon--screenshots"></span> <h3>Screenshots</h3> </div> <div class="review-page__carousel owl-carousel owl-theme"> <div class="item"> <a href="https://financesonline.com/uploads/2021/04/vp25957f7584746d48606d7f0e4a05445d.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2021/04/vp25957f7584746d48606d7f0e4a05445d-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2021/04/vp7aa8b6bbc89a3b260f1f2f264e18510a.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2021/04/vp7aa8b6bbc89a3b260f1f2f264e18510a-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2021/04/vpc62617df1ca43d921fe1f1c65823a12a.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2021/04/vpc62617df1ca43d921fe1f1c65823a12a-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2021/04/vp5329436d5b085f6ce378659a69fe3fc9.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2021/04/vp5329436d5b085f6ce378659a69fe3fc9-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2021/04/vp63a59ca7d8239bf1f9b5308d564ef01e.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2021/04/vp63a59ca7d8239bf1f9b5308d564ef01e-300x155.png" alt="Screenshot" class="lazyload"></a> </div> </div> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Linux</li><li>Android</li><li>iPhone/iPad</li><li>Mac</li><li>Web-based</li><li>Windows Mobile</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li><li>On Premise</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li><li>German</li><li>Spanish</li><li>Russian</li><li>Italian</li><li>Dutch</li><li>Portugese</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li class="ok"><span class="icon icon--checked"></span>training</li><li><span></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for OneDesk?</h3> </div> <p><span style="font-weight: 400;">OneDesk integrates with the following software:</span></p> <ul> <li style="font-weight: 400;">Box</li> <li style="font-weight: 400;">Dropbox</li> <li style="font-weight: 400;">FreshBooks</li> <li style="font-weight: 400;">Mailchimp</li> <li style="font-weight: 400;">Okta</li> <li style="font-weight: 400;">QuickBooks</li> <li style="font-weight: 400;">Visual Studio</li> <li style="font-weight: 400;">WordPress</li> <li style="font-weight: 400;">Azure Active Directory</li> <li style="font-weight: 400;">hundreds more with Zapier</li> </ul> <p> </p> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="first-review"> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/note.svg" alt="Note" class="first-review__note" width="160" height="160" > <p>OneDesk<br> is waiting for<br> your first review.</p> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/share-arrow.svg" alt="Arrow" class="first-review__arrow"> </div> <div class="user-reviews__write no-margin margin-bottom"> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="more-reviews"> <p>More reviews from 0 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width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=13489">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="13489"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular OneDesk Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ppcmEtc2VydmljZS1kZXNrLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Jira Service Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/jira-service-desk-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/jira-service-desk-logo-thumbnail.png 186w" /></div> <a href="/p/jira-service-desk/" title="Jira Service Desk" >Jira Service Desk Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">9.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3hzZWxsY28tZnVzaW9uLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="xSellco Helpdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/xsellco-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/xsellco-logo2.png 186w" /></div> <a href="/p/xsellco-fusion/" title="xSellco Helpdesk" >xSellco Helpdesk Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.8</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2V2YW50b2Rlc2sv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="EvantoDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/EvantoDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/EvantoDesk-logo2.png 186w" /></div> <a href="/p/evantodesk/" title="EvantoDesk" >EvantoDesk Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dvd2Rlc2sv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Wowdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Wowdesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Wowdesk-logo2.png 186w" /></div> <a href="/p/wowdesk/" title="Wowdesk" >Wowdesk Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2thcGRlc2sv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Kapdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/10/kapl-93x48.jpg 93w, https://s.financesonline.com/uploads/2016/10/kapl.jpg 120w" /></div> <a href="/p/kapdesk/" title="Kapdesk" >Kapdesk Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To OneDesk By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Rlc2t1bi8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Deskun" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Deskun-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Deskun-logo2.png 186w" /></div> <a href="/p/deskun/" title="Deskun" >Discover the latest pricing plans for Deskun</a> </div> <div class="products-table__right">by quote</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dvd2Rlc2sv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Wowdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Wowdesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Wowdesk-logo2.png 186w" /></div> <a href="/p/wowdesk/" title="Wowdesk" >Discover the latest pricing plans for Wowdesk</a> </div> <div class="products-table__right">$6</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpc2lvbi1oZWxwZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/visionthumb1-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/visionthumb1.png 186w" /></div> <a href="/p/vision-helpdesk/" title="Vision Helpdesk" >Discover the latest pricing plans for Vision Helpdesk</a> </div> <div class="products-table__right">$8</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NlcnZpY2UtY3JlYXRpby8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Service Creatio" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/11/creatio-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/11/creatio-logo-2.png 186w" /></div> <a href="/p/service-creatio/" title="Service Creatio" >Discover the latest pricing plans for Service Creatio</a> </div> <div class="products-table__right">$40</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NlbGxzeS1oZWxwZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Sellsy Helpdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/sellsy_logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/sellsy_logo2.png 186w" /></div> <a href="/p/sellsy-helpdesk/" title="Sellsy Helpdesk" >Discover the latest pricing plans for Sellsy Helpdesk</a> </div> <div class="products-table__right">$44.90</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Help Desk Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpc2lvbi1oZWxwZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/visionthumb1-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/visionthumb1.png 186w" /></div> <a href="/p/vision-helpdesk/" title="Vision Helpdesk reviews" >What do users think about Vision Helpdesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">9.2</div> <div class="col col--50">99%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25hbm9yZXAv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="nanoRep" data-src="https://financesonline.com/uploads/2014/11/nanorep-icon.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/nanorep/" title="nanoRep reviews" >What do users think about nanoRep</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Rlc2t1bi8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Deskun" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Deskun-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Deskun-logo2.png 186w" /></div> <a href="/p/deskun/" title="Deskun reviews" >What do users think about Deskun</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25ldGhlbHBkZXNrLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NetHelpDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/NetHelpDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/NetHelpDesk-logo2.png 186w" /></div> <a href="/p/nethelpdesk/" title="NetHelpDesk reviews" >What do users think about NetHelpDesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JsYWNrYmVsdGhlbHAtYXJ0aWZpY2lhbC1pbnRlbGxpZ2VuY2Uv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BlackBeltHelp AI" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/BlackBeltHelp-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/BlackBeltHelp-logo2.png 186w" /></div> <a href="/p/blackbelthelp-artificial-intelligence/" title="BlackBeltHelp AI reviews" >What do users think about BlackBeltHelp AI</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">N/A</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>OneDesk Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div 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93px" data-srcset="https://s.financesonline.com/uploads/2020/02/WSDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/WSDesk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/onedesk-vs-wsdesk" title="Comparison of OneDesk vs. WSDesk" class="set-width" >Who should you choose OneDesk or WSDesk</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vb25lZGVzay12cy1yaW5nY2VudHJhbC1lbmdhZ2U=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="RingCentral Engage Digital" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/RingCentral-Engage-Digital2-1-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/RingCentral-Engage-Digital2-1.png 186w" /></div> <a href="https://comparisons.financesonline.com/onedesk-vs-ringcentral-engage" title="Comparison of OneDesk vs. RingCentral Engage Digital" class="set-width" >Who should you choose OneDesk or RingCentral Engage Digital</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vb25lZGVzay12cy1odWJzcG90LXNlcnZpY2UtaHVi""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HubSpot Service Hub" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/hubspot2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/hubspot2.png 186w" /></div> <a href="https://comparisons.financesonline.com/onedesk-vs-hubspot-service-hub" title="Comparison of OneDesk vs. HubSpot Service Hub" class="set-width" >Who should you choose OneDesk or HubSpot Service Hub</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vb25lZGVzay12cy1lZGVzaw==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="eDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/eDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/eDesk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/onedesk-vs-edesk" title="Comparison of OneDesk vs. eDesk" class="set-width" >Who should you choose OneDesk or eDesk</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vb25lZGVzay12cy1kZXNrLXNhbGVzZm9yY2U=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Desk.com" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/desk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/desk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/onedesk-vs-desk-salesforce" title="Comparison of OneDesk vs. Desk.com" class="set-width" >Who should you choose OneDesk or Desk.com</a> </div></div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/nestor_gilbert.png?width=100&token=6ScUWugJRbB_avxvtDy53A" alt="Nestor Gilbert" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/nestor/" title="Nestor Gilbert">Nestor Gilbert</a></h4> <p>Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-11-06T12:52:06+00:00" title="2024-11-06 12:52:06">2024-11-06</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Help Desk Software of 2024 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="/p/zendesk-helpdesk/" title="zendesk-helpdesk" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> </a> <a href="/p/freshdesk/" title="freshdesk" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1.png 440w" /> </div> </a> <a href="/p/salesforce-service-cloud/" title="salesforce-service-cloud" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/zendesk-helpdesk-vs-freshdesk-vs-salesforce-service-cloud" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> <div class="review-page__unsure"> <div class="review-page__unsure-head">Unsure about this software?</div> <a href="https://financesonline.com/c/help-desk-software/" title="Find alternatives" class="btn">FIND ALTERNATIVES</a> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/onedesk/", "name": "OneDesk", "image": "https://financesonline.com/uploads/2019/08/OneDesk-logo1-220x90.png", "featureList": "Integrated Chat and Collaboration,\nService Request Management,\nCustomer Portal & Knowledge Base,\nAutomated & Customizable Workflows,\nTraditional & Agile Project Management,\nGantt Charts, Assignment, & Scheduling,\nReporting & Exporting,\nTask Timers and Timesheets.", "operatingSystem": "Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile", "screenshot": "https://financesonline.com/uploads/2021/04/vp3550b46fb0ecc7100d3895481de38a11-300x155.png", "offers": { "@type": "Offer", "price": "11", "priceCurrency": "USD" } }, "description": "OneDesk is a combination of online helpdesk solution and project management software to provide customer service and manage team projects in one platform. This helps ensure quality customer service while at the same time, providing tools to plan projects, resolve tickets, assign tasks, track timesheets, etc.\nThe first half of the platform is a comprehensive helpdesk solution that offers tools for providing excellent customer support such as web forms, live chat, email, and others. It also features a notably flexible ticket workflow that allows users and customers to submit tickets via email; creating, assigning, and classifying tickets as they go while capturing all future replies.\nMoreover, OneDesk includes tools for project management and team collaboration that allows the combination of the good parts of traditional project management with an agile approach, e.g. making detailed plans using the system\u2019s agile status boards. \u00a0You also get the option to connect dependent tasks, compute finish dates and cost, and see which members are overloaded and who need more tasks.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "8.2", "applicationCategory": "Help Desk Software" }, "headline": "OneDesk review", "awards": "Rising Star 2021, Great User Experience 2021, Rising Star Award for 2019, Premium Usability 2108 Award", "dateModified": "2024-11-06T12:52:06+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Nestor Gilbert", "url": "https://financesonline.com/author/nestor/" } }</script>  <div id="fot-social" class="fot-social" data-id="13489" data-type="post" data-url="https://reviews.financesonline.com/p/onedesk/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/onedesk/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/onedesk/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/onedesk/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":13489,"main_term_slug":"help-desk-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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OneDesk Reviews: Pricing & Software Features 2024 - Financesonline.com