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<!DOCTYPE html><html lang="en-US"><head><script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-5MRHB7J');</script><title>Zoom Phone</title><meta http-equiv="content-type" content="text/html; charset=utf-8"><meta name="description" content=""><meta name="keywords" content="KnowledgeBase, knowledge base, universities, colleges, higher education, knowledge sharing, knowledge collaboration, technical support self-service solutions"><meta name="application-name" content="University KnowledgeBase"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="canonical" href="https://kb.ndsu.edu/it/page.php?id=133344"><script src="/css/common.js" type="text/javascript"></script><link rel="stylesheet" type="text/css" media="screen" href="/css/froala-editor@3.2.2/froala_style.min.css"><link rel="stylesheet" type="text/css" media="screen" href="/css/froala-editor@3.2.2/froala_override.css"><link rel="stylesheet" type="text/css" media="screen" href="/css/tinymce@5/content.css"><link rel="stylesheet" type="text/css" media="screen" href="/css/default_layout1.css?v=20250323"><style></style> <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.3.1/css/bootstrap.min.css"/> <link rel="stylesheet" id="ndsustyles" href="/images/group406/logo/css/kb-styles.css" /> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/flexboxgrid/6.3.1/flexboxgrid.min.css" />  <link rel="stylesheet" href="https://cdn.datatables.net/v/dt/dt-1.10.20/cr-1.5.2/r-2.2.3/sp-1.0.1/datatables.min.css" /> <style> /* Bootstrap overrides */ p { margin-top: 1em; 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This site allows you to search documentation from all of our NDSU KB sites:</p> <ul> <li><a href="https://kb.ndsu.edu/aa">Academic Affairs</a></li> <li><a href="https://kb.ndsu.edu/fa">Finance and Administration</a> (coming soon)</li> <li><a href="https://kb.ndsu.edu/it">Information Technology</a></li> <li><a href="https://kb.ndsu.edu/research">Research and Creative Activity</a> (coming soon)</li> </ul></div></header><div id="container"><div id="middle-sect1"><main id="maincontent" role="main"><div id="page-content" role="article"><div class="fr-element fr-view"><h1 class="title">Zoom Phone</h1><div style="float:right;text-align:right;padding:1px;border-radius:2px;"></div><div class="doc-summary">How to set up and use the Zoom phone</div><div class="doc-body"> <div class="service-catalog-entry"> <div class="left-col"> <h2 style="margin-top: 0;">Overview</h2> <p>Zoom Phone is a cloud-based telephony solution that extends Zoom's communication platform to include voice-calling capabilities. Zoom Phone integrates with Zoom Meetings and Zoom Chat, providing unified communications. </p> <h2>Getting Started</h2> <p>To use your official NDSU Zoom account, you must first log in to the NDSU Zoom portal to activate your account. </p> <ul> <li><a href="page.php?id=105576">Activate Your NDSU Zoom Account</a></li> <li><a href="page.php?id=105347">Zoom - Personalize Your Account</a></li> </ul> <p><strong>Day 1 with Zoom Phone </strong></p> <ul> <li><a href="page.php?id=132599" rel="noopener noreferrer" target="_blank">Zoom Phone - Getting Started: User Checklist</a></li> <li><a href="page.php?id=133886">Zoom Phone - 911 Emergency Calling Set Up Instructions</a></li> <li><a href="https://www.youtube.com/watch?v=UBeAIvuRGR0&list=PLU8iC16LdWy3kz-uhGcb4mMK2dkXrzBYW" target="_blank" rel="noopener">Getting Started with Zoom Phone in Under 5 Minutes!</a>  (1:18)</li> </ul> <h2>Best Practices</h2> <p>Following the practices outlined in the resources below for using Zoom Phone will enhance your user experience significantly.</p> <div> <h2><a id="Learnmore_zoomphone"></a>Learn More/How To's</h2> <p>Zoom Phone - Basic</p> <ul> <li><a href="page.php?id=132599">Zoom Phone - Getting Started: User Checklist</a></li> <li><a href="page.php?id=132989">Zoom Phone - Overview of the Features and Settings</a></li> <li><a href="page.php?id=133113">Zoom Phone - Using the Zoom Assistant</a></li> <li><a href="page.php?id=132549">Zoom Phone - Customizing Business and Holiday Hours</a></li> <li><a href="page.php?id=132472">Zoom Phone - How to Add a Custom Voicemail Greeting</a></li> <li><a rel="noopener" target="_blank" title="Zoom phone - Making and Receiving Calls" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064854">Zoom Phone - Making and Receiving Calls</a></li> <li><a href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064805#:~:text=receive%20a%20call.-,During%20a%20call,%20click%20Transfer.,a%20contact%20to%20call%20them." target="_blank" rel="noopener">Zoom Phone - How to Transfer a Call</a></li> </ul> <p>Zoom Phone - Advanced</p> <ul> <li><a href="page.php?id=132471">Zoom Phone - Assign Delegation Privileges</a></li> <li><a href="page.php?id=132560">Zoom Phone - Accepting a Delegation Request</a></li> <li><a href="page.php?id=132545">Zoom Phone - Never Miss a Call: Setting an External Speaker for Incoming Calls</a></li> </ul> <p>Zoom Poly Phones</p> <ul> <li><a href="page.php?id=135500">Zoom Common Area Phone (Poly) Basics</a></li> <li><a href="page.php?id=135510">Transferring a Call On Your Zoom Common Area (Poly) Phone</a></li> <li><span id="title135480"><a href="page.php?id=135480">Zoom Common Area Phone (Poly) Voicemail Information</a> </span></li> </ul> <p><span><span data-teams="true">Zoom Phone- SMS Messaging</span> </span></p> <ul> <li><a href="https://kb.ndsu.edu/it/138409" title="Personal SMS Messages" target="_blank" rel="noopener"><span><span data-teams="true">Personal SMS Messages</span> </span></a></li> <li><a href="https://kb.ndsu.edu/it/138410" title="Department SMS Messaging" target="_blank" rel="noopener"><span><span data-teams="true">Department SMS Messaging</span> </span></a></li> </ul> </div> <h2>FAQs</h2> <ul> <li><a href="page.php?id=138258">Zoom Phone FAQs</a></li> </ul> <h2>Universal Design/Accessibility</h2> <ul> <li>Text to Speech</li> <li>Text to Speech - Voice</li> <li>Color Correction</li> <li>Contrast Mode</li> <li>Text Style</li> </ul> </div> <div class="meta-col sign-in"> <h2>Sign in</h2> <ul> <li><a target="_blank" href="https://ndsu.zoom.us/" rel="noopener">Zoom</a></li> <li>Login with Bison Login</li> </ul> </div>  <div class="meta-col service-requests"> <h2>Help, consultation, training</h2> <span><h3>IT Service Center</h3> <ul> <li><span><a href="mailto:ndsu.itservice@ndsu.edu">ndsu.itservice@ndsu.edu</a></span></li> <li>Phone <a href="tel:+17012318685" aria-label="+ 1. 7 0 1. 2 3 1. 8 6 8 5">(701) 231-8685</a></li> <li><span><span><a href="https://itservice.ndsu.edu/support/home" title="Submit a Ticket">Submit a Ticket</a></span></span></li> </ul> </span></div>  <div class="meta-col intended-audience"> <h2>Intended Audience</h2> <ul> <li>Faculty</li> <li>Staff</li> </ul> </div>  <div class="meta-col using-this-service"> <h2>Using this service</h2> <h3>Availability</h3> <p>24/7/365<sup>[*<span><a rel="noopener" title="https://www.ndsu.edu/it/news/" target="_blank" href="https://www.ndsu.edu/it/news/">Standard outages</a></span>]</sup></p> <h3></h3> <h3>Cost</h3> <p>University-funded: no charge.</p> <h3>Requirements</h3> <p>NDSU Zoom account</p> </div> <div> <h2>Related resources</h2> <ul> <li><a href="https://youtube.com/playlist?list=PLU8iC16LdWy3kz-uhGcb4mMK2dkXrzBYW&si=tV8fEHy6Wlm9VZWq" target="_blank" rel="noopener">Getting Started with Zoom Phones in Under 5 Minutes!</a></li> <li><a href="https://youtube.com/playlist?list=PLU8iC16LdWy0w5qdKqAyz8_e3FQQZ7XvJ&si=RUt9rvAiHpjW1kMp" target="_blank" rel="noopener">Zoom Phones on Demand</a></li> <li><a href="https://www.youtube.com/watch?v=VoSmeXyRsiw" title="Exploring Zoom Phone interface for the desktop application" target="_blank" rel="noopener">Exploring Zoom Phone interface for the desktop application</a> (4:46)</li> <li><a href="https://www.youtube.com/watch?v=wx5jbOP0Z5w" title="In-call options in the mobile application" target="_blank" rel="noopener">In-call options in the mobile application</a> (6:53)</li> <li><a href="https://www.youtube.com/watch?v=AujydpEsd5M" title="In-call options in the desktop applications" target="_blank" rel="noopener">In-call options in the desktop applications</a> (6:19)</li> <li><a href="https://www.youtube.com/watch?v=ugda61PyFIo" title="Zoom audio and video basics" target="_blank" rel="noopener">Zoom audio and video basics</a> (2:40)</li> <li><a href="https://www.youtube.com/watch?v=zfZfOITj3O4" title="How to handle calls in and out of regular hours" target="_blank" rel="noopener">How to handle calls in and out of regular hours</a> (4:42)</li> <li><a href="https://www.youtube.com/watch?v=rdu48rJgQ7I" title="Testing Zoom audio settings" target="_blank" rel="noopener">Testing Zoom audio settings</a> (3:07)</li> </ul>  <p></p> </div> </div> </div></div></div><br style="clear:both;"><hr class="kbhr1"><div class="doc-info"><div class="doc-attr keywords"><div class="doc-attr-name">Keywords:</div><div class="doc-attr-value"><span id="kb-page-keywords">zoom phone, zoom, phone, call, voicemail, number, phone number, caller id,</span>  <span id="suggestk-button"><button class="feedback-btn-link" onclick="suggestK(133344,'Zoom+Phone','zoom+phone%2C+zoom%2C+phone%2C+call%2C+voicemail%2C+number%2C+phone+number%2C+caller+id%2C');">Suggest keywords</button></span><div id="suggestk" aria-expanded="false" style="clear:both; float:left; width:50%;"></div><div id="ks-thank-you" role="status" aria-live="polite" aria-hidden="true" tabindex="-1" style="display:none;">We appreciate your suggestion. 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