KONE Customer Relationship Management

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</script> <div id="bwrapperid" data-originalDomain="https://www.kone.eg" class="bodywrapper"> <aside class="contact-panel no-mobile" id="item-19199" data-swiftype-index="false"> <input id="control-panel" type="checkbox" /> <section class="control-panel-container"> <div> <div class="panel-control-large contact-panel-open-trigger"> <label tabindex="1" for="control-panel" class="contact-label" title="Toggle panel"> <div> <span>Contact </span> </div> </label> </div> <div class="panel-control contact-panel-close-trigger"> <label tabindex="1" for="control-panel" id="control-contact-panel" class="contact-label" title="Toggle panel"> <div> <span>Contact </span> </div> </label> </div> <div class="panel-control-mobile contact-panel-open-trigger"> <label tabindex="1" for="control-panel" class="contact-label" title="Open panel"> <div> <span>Contact </span> </div> </label> </div> <div class="mobile-close-block"> <label for="control-panel" title="Close panel"> <div> <span></span> </div> </label> </div> <section class="g-flex panel-blocks"> <div> <article> <p class="block-title icon-personas ">KONE CUSTOMER SERVICE</p> <div class="rtf"><p>For general inquiries please call KONE customer service at <strong>0800 000 9733</strong>.</p><p>You can reach us on working days between 08.00 and 17.30.</p></div> <ul> <li> Contact form </li> </ul> </article> </div><div> <article> <p class="block-title icon-fault ">REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)</p> <div class="rtf"><p>To place a service call or report an emergency</p><p>Tel: 0800 000 9733</p></div> </article> </div><div> <article> <p class="block-title icon-chat ">KONE OFFICES AND CONTACTS</p> <div class="rtf"><p>KONE LLC <br /> Plot no.10 B, Mohamed Naguib Axis, Fifth Settlement <br /> O1 Mall, KONE 2nd Floor, New Cairo <br /> Tel: +2023244300 <br /> Fax number: +203244390</p></div> <ul> <li> Request an offer </li> <li> <a class="arrow" href="/en/about-us/contact-us/branch-offices/">Local sales contacts</a> </li> </ul> </article> </div> </section> </div> </section> </aside> <div class="container"> <header class="kone-header" data-swiftype-index="false"> <section class="topnav-v2 screen"> <ul> <li class="medium-screen kone-online-cta"> <a tabindex="1" href="https://kone.my.site.com/koneonline/ccloginportal?country=UAE&lang=en"> KONE Online </a> </li> </ul> <div class="screen"> <a tabindex="1" href="/en/"> <img src="/en/Images/kone-logo-76x52_tcm260-8930.png?v=4" width="76" height="52" alt="img_KONE logo (76x52)" /> </a> </div> <ul class="screen"> <li class="medium-screen"> <a class="arrow" href="/en/about-us/contact-us/" tabindex="1">Contact us</a> </li> <li> <form action="/en/searchresults.aspx"> <label class="search-input-new" tabindex="1"> <span class="sr-only">Search</span> <input type="search" name="search" class="nav-search st-default-search-input" placeholder="Search"> <button type="submit"><span class="icon-search"></span></button> </label> </form> </li> <li class="medium-screen language-selector"> <a tabindex="1" href="/en/country-selector.aspx"> <span>KONE Egypt</span> <span class="icon-network_ip"></span> </a> </li> </ul> </section> <section class="navigation-v2 navigation-v2-updated"> <div class="mobile-header"> <div class="name handheld">KONE Customer Relationship Management</div> <div class="logo"> <a class="network" tabindex="1" href="/en/country-selector.aspx"> <span class="icon-network_ip"></span> </a> <a tabindex="2" href="/en/" class="logo-small"> <img data-src="/en/Images/kone-logo-76x52_tcm260-8930.png?v=4" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_KONE logo (76x52)" /> </a> <a tabindex="2" class="navicon collapsed" href="#"></a> <a tabindex="2" class="search" href="#"></a> </div> </div> <nav aria-label="Site menu" class="navigation-second-row"> <ul> <li class="navigation-list-item"> <a href="/en/about-us/" class="main-menu-item hasChildren" target="_self" data-info="tcm:260-903-4"><span class="text">About us</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu">  <div class="link-info"> <div class="link-info-block" data-info="tcm:260-903-4"> <p class="link-info-block__title"> <a href="/en/about-us/"> About us </a> </p> <p class="link-info-block__text"> <span> Explore KONE and know our commitment to innovation. Learn more about KONE elevator company & how we are revolutionizing the elevator & escalator industry. </span> <a href="/en/about-us/">Overview</a> </p> </div> <div class="link-info-block" data-info="tcm:260-965-4"> <p class="link-info-block__path">About us > </p> <p class="link-info-block__title">KONE as a company</p> <p class="link-info-block__text"> <span> KONE Middle East is the global leader in escalator and lift companies. With KONE elevators, discover cutting-edge upkeep and modernization solutions. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-975-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Environment</p> <p class="link-info-block__text"> <span> Explore the impact of KONE's green buildings on the development of smart sustainable cities, revolutionizing urban design for a more eco-conscious future. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-976-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Safety</p> <p class="link-info-block__text"> <span> Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-977-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Innovations</p> <p class="link-info-block__text"> <span> Explore the latest game-changing advancements in innovation technology. Discover how KONE's elevator innovations play a role in enhancing the modern world. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-8310-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Culture</p> <p class="link-info-block__text"> <span> Find out more about KONE's corporate and workplace culture, which leads to forming a solid foundation for our company culture. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-8218-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Diversity, equity and inclusion</p> <p class="link-info-block__text"> <span> Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-966-4"> <p class="link-info-block__path">About us > </p> <p class="link-info-block__title">Careers</p> <p class="link-info-block__text"> <span> Learn more about the career possibilities we provide across the globe and join the next wave of KONE hires! Check our job vacancies in Egypt online. KONE Egypt. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-969-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">We offer</p> <p class="link-info-block__text"> <span> Unlock your full potential with KONE's career opportunities, Experience unparalleled career opportunities and foster your personal growth. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-970-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Students & graduates</p> <p class="link-info-block__text"> <span> Explore KONE elevator job vacancies for freshers to get a global & local challenges, like internships & entry-level jobs. Learn more about KONE internships online. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-971-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Technicians & professionals</p> <p class="link-info-block__text"> <span> Discover our professional & elevator technician job possibilities to help you reach your personal & professional goals. Check lift technician opportunities now. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-972-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Recruitment process</p> <p class="link-info-block__text"> <span> Learn about our proven recruitment process and how to join our team. Explore out hiring procedure and how we prioritize the right talent for our team. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-973-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Apply now</p> <p class="link-info-block__text"> <span> Check out KONE elevator careers, and don't miss your opportunity to be a part of the KONE organization. Apply Now and become a KONE member & join our journey. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-974-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Frequently asked questions</p> <p class="link-info-block__text"> <span> Get a list of the most popular job FAQs on our website! We have gathered the frequently asked questions about the application process. Find your answer online. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-967-4"> <p class="link-info-block__path">About us > </p> <p class="link-info-block__title">Contact us</p> <p class="link-info-block__text"> <span> Fill out the online form to contact us for further details on our services & elevator support system. Find KONE customer service for instant support online now. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-978-4"> <p class="link-info-block__path">About us > Contact us > </p> <p class="link-info-block__title">Branch offices</p> <p class="link-info-block__text"> <span> Find out where you can find KONE offices and service centers in the Middle East. To view an office's contact information, check online KONE branch locations! </span> </p> </div> <div class="link-info-block" data-info="tcm:260-979-4"> <p class="link-info-block__path">About us > Contact us > </p> <p class="link-info-block__title">Contact form</p> <p class="link-info-block__text"> <span> Fill in the contact form and we'll contact you shortly! </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1">  <li> <a class="children" data-children="1" href="/en/about-us/kone-as-a-company/" data-info="tcm:260-965-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> KONE as a company</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="1"> <li><a href="/en/about-us/kone-as-a-company/environment/" data-info="tcm:260-975-4"><span>Environment</span></a></li> <li><a href="/en/about-us/kone-as-a-company/safety/" data-info="tcm:260-976-4"><span>Safety</span></a></li> <li><a href="/en/about-us/kone-as-a-company/innovations/" data-info="tcm:260-977-4"><span>Innovations</span></a></li> <li><a href="/en/about-us/kone-as-a-company/culture/" data-info="tcm:260-8310-4"><span>Culture</span></a></li> <li><a href="/en/about-us/kone-as-a-company/diversity-equity-and-inclusion/" data-info="tcm:260-8218-4"><span>Diversity, equity and inclusion</span></a></li> </ul> </li>  <li> <a class="children" data-children="2" href="/en/about-us/careers/" data-info="tcm:260-966-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Careers</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="2"> <li><a href="/en/about-us/careers/we-offer/" data-info="tcm:260-969-4"><span>We offer</span></a></li> <li><a href="/en/about-us/careers/students-graduates/" data-info="tcm:260-970-4"><span>Students & graduates</span></a></li> <li><a href="/en/about-us/careers/technicians-professionals/" data-info="tcm:260-971-4"><span>Technicians & professionals</span></a></li> <li><a href="/en/about-us/careers/recruitment-process/" data-info="tcm:260-972-4"><span>Recruitment process</span></a></li> <li><a href="https://kone.wd3.myworkdayjobs.com/en-US/Careers" data-info="tcm:260-973-4"><span>Apply now</span></a></li> <li><a href="/en/about-us/careers/frequently-asked-questions/" data-info="tcm:260-974-4"><span>Frequently asked questions</span></a></li> </ul> </li>  <li> <a class="children" data-children="3" href="/en/about-us/contact-us/" data-info="tcm:260-967-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Contact us</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="3"> <li><a href="/en/about-us/contact-us/branch-offices/" data-info="tcm:260-978-4"><span>Branch offices</span></a></li> <li><a href="/en/about-us/contact-us/contact-form/" data-info="tcm:260-979-4"><span>Contact form</span></a></li> </ul> </li> </ul> </div> </div> <div class="submenu-close"><span class="icon-scroll_up"></span></div> </div> </li> <li class="navigation-list-item"> <a href="/en/new-buildings/" class="main-menu-item hasChildren" target="_self" data-info="tcm:260-899-4"><span class="text">New buildings</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu">  <div class="link-info"> <div class="link-info-block" data-info="tcm:260-899-4"> <p class="link-info-block__title"> <a href="/en/new-buildings/"> New buildings </a> </p> <p class="link-info-block__text"> <span> Explore our advanced new building solutions with KONE Egypt. Find out more about innovative solutions for sustainable buildings and a smart future architecture </span> <a href="/en/new-buildings/">Overview</a> </p> </div> <div class="link-info-block" data-info="tcm:260-904-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Elevators</p> <p class="link-info-block__text"> <span> Discover integrated KONE lifts & elevators with the latest solutions for built-in connectivity. Find out more about our elevator company online. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6239-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">KONE MonoSpace® DX</p> <p class="link-info-block__text"> <span> Elevate your space with precision using KONE MonoSpace lift. Discover the future of vertical transportation with KONE Monospace DX. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6240-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">KONE MiniSpace™ DX</p> <p class="link-info-block__text"> <span> Explore more about KONE people flow planning & consulting for assessing and designing an innovative people flow within buildings for a smart future. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6241-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">KONE TranSys™ DX</p> <p class="link-info-block__text"> <span> Learn more about the intelligent design and performance of KONE Transys. Experience the future of urban mobility with KONE Transys DX solutions. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6242-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">Elevator connectivity</p> <p class="link-info-block__text"> <span> Increase value with KONE-connected services. Learn more about KONE-connected elevators and the smart solutions for a new era of possibilities. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6244-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">Elevator interior design</p> <p class="link-info-block__text"> <span> Apply your selections from our elevator design services to personalize your elevator. Build a luxury & modern elevator interior that promotes KONE connectivity. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-906-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Escalators & autowalks</p> <p class="link-info-block__text"> <span> Enhance people flow in new buildings with our efficient escalators, and explore the benefits of moving walkways in increasing people's accessibility. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-17516-64"> <p class="link-info-block__path">New buildings > Escalators & autowalks > </p> <p class="link-info-block__title">TravelMaster 110</p> <p class="link-info-block__text"> <span> Discover the versatile KONE TravelMaster 110, engineered to meet the demands of the outdoor world with premium escalator design and indoor retail settings. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-17532-64"> <p class="link-info-block__path">New buildings > Escalators & autowalks > </p> <p class="link-info-block__title">TravelMaster 115</p> <p class="link-info-block__text"> <span> Explore the KONE Travelmaster 115. Inclined moving walkways are ideal for locations with high people flow demands, providing convenient access solutions. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-17549-64"> <p class="link-info-block__path">New buildings > Escalators & autowalks > </p> <p class="link-info-block__title">TransitMaster 120</p> <p class="link-info-block__text"> <span> Optimize your building's transportation system with KONE Transitmaster 120 escalator. Learn more about the technology and elevate your passenger experience now. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-17561-64"> <p class="link-info-block__path">New buildings > Escalators & autowalks > </p> <p class="link-info-block__title">TransitMaster 140</p> <p class="link-info-block__text"> <span> Looking for a mobile staircase? Meet the Transitmaster 140. The KONE auto walk offers infrastructure solutions for workplaces, ensuring efficient people flow. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-17693-64"> <p class="link-info-block__path">New buildings > Escalators & autowalks > </p> <p class="link-info-block__title">TransitMaster 165</p> <p class="link-info-block__text"> <span> The KONE Travelmaster 165 excels in heavy-duty applications. Flat escalators cater to challenging traffic conditions, particularly in infrastructure segments. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-927-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Advanced People Flow solutions</p> <p class="link-info-block__text"> <span> Looking for advanced people flow solutions for new buildings? Explore how cutting-edge technology and innovative designs can enhance safety and accessibility. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6246-4"> <p class="link-info-block__path">New buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Access solutions</p> <p class="link-info-block__text"> <span> Learn more about our access control system for a seamlessly integrated control with your elevator and building doors. Browse through our access solutions online. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6247-4"> <p class="link-info-block__path">New buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Destination solutions</p> <p class="link-info-block__text"> <span> Elevate your experience with KONE destination solutions. Explore advanced lift control systems for efficient vertical transportation in modern spaces. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6245-4"> <p class="link-info-block__path">New buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Infotainment solutions</p> <p class="link-info-block__text"> <span> Learn more about infotainment systems & solutions that completely transform your building's user experience with future technology and solutions. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6248-4"> <p class="link-info-block__path">New buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Monitoring solutions</p> <p class="link-info-block__text"> <span> Optimize performance effortlessly with KONE monitoring solutions, featuring next-level remote elevator monitoring for enhanced control and reliability. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-8873-4"> <p class="link-info-block__path">New buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Office Solutions</p> <p class="link-info-block__text"> <span> Transform the office environment & revamp your space with innovative solutions. Improve people flow experiences & working environments with KONE office solutions. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-7108-4"> <p class="link-info-block__path">New buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> Discover KONE's health and well-being solutions to create a safer user journey and healthy spaces for a clean environment in buildings. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-8699-4"> <p class="link-info-block__path">New buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">KONE Office Flow</p> <p class="link-info-block__text"> <span> Elevate your workplace dynamics with our office flow solutions. Explore KONE Lane to streamline your workspace and foster a productive environment. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-10131-4"> <p class="link-info-block__path">New buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Turnstiles</p> <p class="link-info-block__text"> <span> Learn more about turnstiles at KONE. We provide durable turnstile access control solutions for managing people flow in your building for an innovative future. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-7102-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">People Flow Planning and Consulting</p> <p class="link-info-block__text"> <span> Explore more about people flow and consulting for assessing, planning, and designing an innovative and integrated people flow within buildings for a smart future. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-7221-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1">  <li> <a class="children" data-children="4" href="/en/new-buildings/elevators/" data-info="tcm:260-904-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Elevators</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="4"> <li><a href="/en/new-buildings/elevators/kone-monospace-dx/" data-info="tcm:260-6239-4"><span>KONE MonoSpace® DX</span></a></li> <li><a href="/en/new-buildings/elevators/kone-minispace-dx/" data-info="tcm:260-6240-4"><span>KONE MiniSpace™ DX</span></a></li> <li><a href="/en/new-buildings/elevators/kone-transys-dx/" data-info="tcm:260-6241-4"><span>KONE TranSys™ DX</span></a></li> <li><a href="/en/new-buildings/elevators/connectivity/" data-info="tcm:260-6242-4"><span>Elevator connectivity</span></a></li> <li><a href="/en/new-buildings/elevators/design/" data-info="tcm:260-6244-4"><span>Elevator interior design</span></a></li> </ul> </li>  <li> <a class="children" data-children="5" href="/en/new-buildings/escalators-and-moving-walkways/" data-info="tcm:260-906-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Escalators & autowalks</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="5"> <li><a href="/en/new-buildings/escalators-and-moving-walkways/travelmaster-110.aspx" data-info="tcm:260-17516-64"><span>TravelMaster 110</span></a></li> <li><a href="/en/new-buildings/escalators-and-moving-walkways/travelmaster-115.aspx" data-info="tcm:260-17532-64"><span>TravelMaster 115</span></a></li> <li><a href="/en/new-buildings/escalators-and-moving-walkways/transitmaster-120.aspx" data-info="tcm:260-17549-64"><span>TransitMaster 120</span></a></li> <li><a href="/en/new-buildings/escalators-and-moving-walkways/transitmaster-140.aspx" data-info="tcm:260-17561-64"><span>TransitMaster 140</span></a></li> <li><a href="/en/new-buildings/escalators-and-moving-walkways/transitmaster-165.aspx" data-info="tcm:260-17693-64"><span>TransitMaster 165</span></a></li> </ul> </li>  <li> <a class="children" data-children="6" href="/en/new-buildings/advanced-people-flow-solutions/" data-info="tcm:260-927-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Advanced People Flow solutions</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="6"> <li><a href="/en/new-buildings/advanced-people-flow-solutions/access-solutions/" data-info="tcm:260-6246-4"><span>Access solutions</span></a></li> <li><a href="/en/new-buildings/advanced-people-flow-solutions/destination-solutions/" data-info="tcm:260-6247-4"><span>Destination solutions</span></a></li> <li><a href="/en/new-buildings/advanced-people-flow-solutions/infotainment-solutions/" data-info="tcm:260-6245-4"><span>Infotainment solutions</span></a></li> <li><a href="/en/new-buildings/advanced-people-flow-solutions/monitoring-solutions/" data-info="tcm:260-6248-4"><span>Monitoring solutions</span></a></li> <li><a href="/en/new-buildings/advanced-people-flow-solutions/office-solutions/" data-info="tcm:260-8873-4"><span>Office Solutions</span></a></li> <li><a href="/en/new-buildings/advanced-people-flow-solutions/health-and-wellbeing/" data-info="tcm:260-7108-4"><span>Health and well-being solutions</span></a></li> <li><a href="/en/new-buildings/advanced-people-flow-solutions/office-flow/" data-info="tcm:260-8699-4"><span>KONE Office Flow</span></a></li> <li><a href="/en/new-buildings/advanced-people-flow-solutions/turnstiles/" data-info="tcm:260-10131-4"><span>Turnstiles</span></a></li> </ul> </li>  <li> <a class="" data-children="6" href="/en/new-buildings/people-flow-planning-and-consulting/" data-info="tcm:260-7102-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> People Flow Planning and Consulting</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a class="" data-children="6" href="/en/new-buildings/advanced-people-flow-solutions/health-and-wellbeing/" data-info="tcm:260-7221-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Health and well-being solutions</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><span class="icon-scroll_up"></span></div> </div> </li> <li class="navigation-list-item"> <a href="/en/existing-buildings/" class="main-menu-item hasChildren" target="_self" data-info="tcm:260-900-4"><span class="text">Existing buildings</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu">  <div class="link-info"> <div class="link-info-block" data-info="tcm:260-900-4"> <p class="link-info-block__title"> <a href="/en/existing-buildings/"> Existing buildings </a> </p> <p class="link-info-block__text"> <span> Discover trusted escalator and elevator services and find maintenance and modernization experts for any model of equipment across the entire building lifecycle. </span> <a href="/en/existing-buildings/">Overview</a> </p> </div> <div class="link-info-block" data-info="tcm:260-7510-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Elevator connectivity</p> <p class="link-info-block__text"> <span> Elevators that are connected give you and your users full control. Learn more about building connectivity offered by KONE and our smart building solutions. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-7514-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Elevator user experience</p> <p class="link-info-block__text"> <span> KONE provides smart building applications, software, eye-catching lighting, and cutting-edge materials to improve elevator experience for existing buildings. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-933-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Maintenance</p> <p class="link-info-block__text"> <span> Discover our tailored maintenance services at KONE online. Learn more about our elevator & escalator maintenance services and increase your safety solutions. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6935-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Your maintenance journey</p> <p class="link-info-block__text"> <span> Discover your planned preventive maintenance requirements, so that we can develop intelligent maintenance solutions for you. Find out more about KONE maintenance. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6939-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">KONE Care – preventive maintenance</p> <p class="link-info-block__text"> <span> Discover KONE elevator preventive maintenance services for safe operation. Explore our services for automatic doors, escalators & elevators via KONE Care online. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6952-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">KONE 24/7 Connected Services</p> <p class="link-info-block__text"> <span> Maximize uptime with predictive maintenance. Experience efficiency through KONE connected services and elevate your equipment care strategy. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6948-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Customer communications channels</p> <p class="link-info-block__text"> <span> Try out our customer relationship management services & follow the progress of your maintenance work & keep track of the state of your equipment with KONE Egypt. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6950-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Customer service</p> <p class="link-info-block__text"> <span> Elevate your satisfaction with our customer service expertise. Contact KONE customer care that anticipates your needs and exceeds expectations. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-7521-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Managing people flow and user experience with KONE DX</p> <p class="link-info-block__text"> <span> Your building will rise in value from KONE DX elevator solutions and will be prepared for whatever the future holds. We've got you covered with KONE DX. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-934-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Elevator modernization</p> <p class="link-info-block__text"> <span> Discover the future of vertical mobility with our elevator modernization services. Discover the power of elevator renovation solutions for a smarter lift experience. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-947-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Full elevator replacement</p> <p class="link-info-block__text"> <span> With KONE full elevator replacement, we install a brand-new elevator with all the benefits of a modern elevator. Check our lift replacement cost now. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-951-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Modular modernization</p> <p class="link-info-block__text"> <span> Embrace innovation with our modernized elevator solutions. Explore the convenience of KONE modular elevators for a seamless integration of technology and design. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-952-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Component upgrades</p> <p class="link-info-block__text"> <span> Experience seamless vertical mobility with our cutting edge elevator component solutions. Enhance your lift's efficiency with KONE's lift control panels. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-936-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Escalator & Autowalk modernization</p> <p class="link-info-block__text"> <span> Explore KONE's escalator modernization options, which raise the energy efficiency, security, and dependability of your escalator. Upgrade your escalator now. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-953-4"> <p class="link-info-block__path">Existing buildings > Escalator & Autowalk modernization > </p> <p class="link-info-block__title">Full escalator replacement</p> <p class="link-info-block__text"> <span> Explore KONE's alternatives for full escalators replacement and enjoy lower energy expenditures. Improve your escalator parts in no time with KONE. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-954-4"> <p class="link-info-block__path">Existing buildings > Escalator & Autowalk modernization > </p> <p class="link-info-block__title">Modular modernization</p> <p class="link-info-block__text"> <span> Enhance the efficiency of your facility with KONE modular escalator modernization. Upgrade your escalators for a smoother vertical transportation experience. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-935-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Buildings without an elevator</p> <p class="link-info-block__text"> <span> Explore KONE retrofit elevators for existing buildings. Upgrade your property and improve accessibility with elevator installations for your building. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-938-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Advanced People Flow solutions</p> <p class="link-info-block__text"> <span> Discover KONE people flow control systems to provide a smooth user experience when entering and leaving buildings. Learn more about flow control solutions. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6437-4"> <p class="link-info-block__path">Existing buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Access solutions</p> <p class="link-info-block__text"> <span> Check KONE's integrated access control makes it easier for tenants to get from the building entrance to their apartment floor with access control technologies. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6438-4"> <p class="link-info-block__path">Existing buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Destination solutions</p> <p class="link-info-block__text"> <span> KONE's destination control system cuts transit times by considering the number of passengers and their destination floors. Explore lift destination control system. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6439-4"> <p class="link-info-block__path">Existing buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Infotainment solutions</p> <p class="link-info-block__text"> <span> Learn about the infotainment system & solutions for existing buildings to improve the rider experience in KONE DX Class elevators. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-6440-4"> <p class="link-info-block__path">Existing buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Monitoring solutions</p> <p class="link-info-block__text"> <span> Discover the remote elevator monitoring system for existing buildings, which helps enhance accessibility and risk management for a more seamless building handover. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-7109-4"> <p class="link-info-block__path">Existing buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> Achieve touchless health and well-being solutions for existing buildings from KONE to keep your doors, escalators, & elevators secure for a healthier environment. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-7103-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">People Flow Planning and Consulting</p> <p class="link-info-block__text"> <span> Explore KONE's people flow in buildings and our consulting solutions to design an intelligent building with seamless people flow using professional tools. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-7222-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1">  <li> <a class="" data-children="6" href="/en/existing-buildings/connectivity/" data-info="tcm:260-7510-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Elevator connectivity</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a class="" data-children="6" href="/en/existing-buildings/elevator-user-experience/" data-info="tcm:260-7514-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Elevator user experience</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a class="children" data-children="7" href="/en/existing-buildings/maintenance/" data-info="tcm:260-933-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-maintenance-2"></use> </svg> </span> <span> Maintenance</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="7"> <li><a href="/en/existing-buildings/maintenance/your-maintenance-journey/" data-info="tcm:260-6935-4"><span>Your maintenance journey</span></a></li> <li><a href="/en/existing-buildings/maintenance/preventive/" data-info="tcm:260-6939-4"><span>KONE Care – preventive maintenance</span></a></li> <li><a href="/en/existing-buildings/maintenance/247-connected-services/" data-info="tcm:260-6952-4"><span>KONE 24/7 Connected Services</span></a></li> <li><a href="/en/existing-buildings/maintenance/customer-communication/" data-info="tcm:260-6948-4"><span>Customer communications channels</span></a></li> <li><a href="/en/existing-buildings/maintenance/customer-service/" data-info="tcm:260-6950-4"><span>Customer service</span></a></li> <li><a href="/en/existing-buildings/maintenance/managing/" data-info="tcm:260-7521-4"><span>Managing people flow and user experience with KONE DX</span></a></li> </ul> </li>  <li> <a class="children" data-children="8" href="/en/existing-buildings/elevator-modernization/" data-info="tcm:260-934-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-elevator-critical"></use> </svg> </span> <span> Elevator modernization</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="8"> <li><a href="/en/existing-buildings/elevator-modernization/elevator-replacement/" data-info="tcm:260-947-4"><span>Full elevator replacement</span></a></li> <li><a href="/en/existing-buildings/elevator-modernization/modular-modernization/" data-info="tcm:260-951-4"><span>Modular modernization</span></a></li> <li><a href="/en/existing-buildings/elevator-modernization/component-upgrades/" data-info="tcm:260-952-4"><span>Component upgrades</span></a></li> </ul> </li>  <li> <a class="children" data-children="9" href="/en/existing-buildings/escalator-autowalk-modernization/" data-info="tcm:260-936-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Escalator & Autowalk modernization</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="9"> <li><a href="/en/existing-buildings/escalator-autowalk-modernization/full-escalator-replacement/" data-info="tcm:260-953-4"><span>Full escalator replacement</span></a></li> <li><a href="/en/existing-buildings/escalator-autowalk-modernization/modular-modernization/" data-info="tcm:260-954-4"><span>Modular modernization</span></a></li> </ul> </li>  <li> <a class="" data-children="9" href="/en/existing-buildings/buildings-without-an-elevator/" data-info="tcm:260-935-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Buildings without an elevator</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a class="children" data-children="10" href="/en/existing-buildings/advanced-people-flow-solutions/" data-info="tcm:260-938-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Advanced People Flow solutions</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="10"> <li><a href="/en/existing-buildings/advanced-people-flow-solutions/access-solutions/" data-info="tcm:260-6437-4"><span>Access solutions</span></a></li> <li><a href="/en/existing-buildings/advanced-people-flow-solutions/destination-solutions/" data-info="tcm:260-6438-4"><span>Destination solutions</span></a></li> <li><a href="/en/existing-buildings/advanced-people-flow-solutions/infotainment-solutions/" data-info="tcm:260-6439-4"><span>Infotainment solutions</span></a></li> <li><a href="/en/existing-buildings/advanced-people-flow-solutions/monitoring-solutions/" data-info="tcm:260-6440-4"><span>Monitoring solutions</span></a></li> <li><a href="/en/existing-buildings/advanced-people-flow-solutions/health-and-wellbeing/" data-info="tcm:260-7109-4"><span>Health and well-being solutions</span></a></li> </ul> </li>  <li> <a class="" data-children="10" href="/en/existing-buildings/people-flow-planning-and-consulting/" data-info="tcm:260-7103-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> People Flow Planning and Consulting</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a class="" data-children="10" href="/en/existing-buildings/advanced-people-flow-solutions/health-and-wellbeing/" data-info="tcm:260-7222-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Health and well-being solutions</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><span class="icon-scroll_up"></span></div> </div> </li> <li class="navigation-list-item"> <a href="/en/digital-services/" class="main-menu-item" target="_self" data-info="tcm:260-8899-4"><span class="text">Digital Services</span><span class="arrow"></span></a> </li> <li class="navigation-list-item"> <a href="/en/news-insights/" class="main-menu-item hasChildren" target="_self" data-info="tcm:260-902-4"><span class="text">News & Insights</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu">  <div class="link-info"> <div class="link-info-block" data-info="tcm:260-902-4"> <p class="link-info-block__title"> <a href="/en/news-insights/"> News & Insights </a> </p> <p class="link-info-block__text"> <span> Find out more about KONE's news and insights. Discover how we can improve the flow of urban life & making people’s journeys safe. </span> <a href="/en/news-insights/">Overview</a> </p> </div> <div class="link-info-block" data-info="tcm:260-962-4"> <p class="link-info-block__path">News & Insights > </p> <p class="link-info-block__title">References</p> <p class="link-info-block__text"> <span> Explore KONE's references of selected achievements from around the world. Choose from our reference materials to find out more. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-1307-4"> <p class="link-info-block__path">News & Insights > </p> <p class="link-info-block__title">Press releases</p> <p class="link-info-block__text"> <span> Find all of KONE's press releases and stock exchange news online. Keep up with the most recent press statements from KONE. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-961-4"> <p class="link-info-block__path">News & Insights > </p> <p class="link-info-block__title">Stories</p> <p class="link-info-block__text"> <span> Learn more about how people move around the structures that make up the world's cities by reading KONE's elevator news and stories from across the globe. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1">  <li> <a class="" data-children="10" href="/en/news-insights/references/" data-info="tcm:260-962-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-hand-shake"></use> </svg> </span> <span> References</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a class="" data-children="10" href="/en/news-insights/press-releases/" data-info="tcm:260-1307-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-loudspeaker"></use> </svg> </span> <span> Press releases</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a class="" data-children="10" href="/en/news-insights/stories/" data-info="tcm:260-961-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-manual"></use> </svg> </span> <span> Stories</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><span class="icon-scroll_up"></span></div> </div> </li> <li class="navigation-list-item"> <a href="/en/tools-downloads/" class="main-menu-item hasChildren" target="_self" data-info="tcm:260-901-4"><span class="text">Tools & downloads</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu">  <div class="link-info"> <div class="link-info-block" data-info="tcm:260-901-4"> <p class="link-info-block__title"> <a href="/en/tools-downloads/"> Tools & downloads </a> </p> <p class="link-info-block__text"> <span> Get access to KONE's essential planning tools to streamline your building project and enhance user experience.Learn more about KONE brochure downloads online. </span> <a href="/en/tools-downloads/">Overview</a> </p> </div> <div class="link-info-block" data-info="tcm:260-1179-4"> <p class="link-info-block__path">Tools & downloads > </p> <p class="link-info-block__title">Codes & standards</p> <p class="link-info-block__text"> <span> Discover how KONE solutions can help you comply with various elevator codes and standards, including those relating to accessibility and operation during a fire. </span> </p> </div> <div class="link-info-block" data-info="tcm:260-960-4"> <p class="link-info-block__path">Tools & downloads > </p> <p class="link-info-block__title">Glossary</p> <p class="link-info-block__text"> <span> Explore KONE's elevator glossary for assistance in understanding the elevator technical terms and symbols used on the website. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1">  <li> <a class="" data-children="10" href="/en/tools-downloads/codes-and-standards/" data-info="tcm:260-1179-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Codes & standards</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a class="" data-children="10" href="/en/tools-downloads/glossary/" data-info="tcm:260-960-4"> <span class="link-content"> <span> <svg width="15" height="30"> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-help"></use> </svg> </span> <span> Glossary</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><span class="icon-scroll_up"></span></div> </div> </li> <li class="handheld"><a class="main-menu-item extra-link" href="https://kone.my.site.com/koneonline/ccloginportal?country=UAE&lang=en">KONE Online</a></li> <li class="handheld"><a class="main-menu-item extra-link" href="/en/about-us/contact-us/">Contact us</a></li> </ul> <div class="bilingual handheld" style="display:none"> </div> <div class="mobile-ribbon-footer handheld"> <ul> <li><a href="" class="search"><span class="icon-search"></span></a></li> <li><a href="" class="contactInfo"><span class="icon-message"></span></a></li> </ul> </div> <div class="search-popup handheld" style="display:none"> <p class="search-popup__close"><span class="icon-reject"></span></p> <form action="/en/searchresults.aspx"> <label class="search-input" tabindex="1"> <span class="sr-only">Search</span> <input type="search" placeholder=Search name="search" value="" class="nav-search st-default-search-input"> <button type="submit"><span class="icon-search"></span></button> </label> </form> </div> </nav> </section> </header> <main class="ktemplate"> <section class="sub-module-breadcrumb screen" data-swiftype-index="false"> <div> <ul> <li><a href="/en/">HOME</a></li> <li><a href="/en/existing-buildings/">Existing buildings</a></li> <li><a href="/en/existing-buildings/maintenance/">Maintenance</a></li> <li>Customer communications channels</li> </ul> </div> </section> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [{"@type": "ListItem","position": "1","name": "HOME","item": "https://www.kone.eg/en/" },{"@type": "ListItem","position": "2","name": "Existing buildings","item": "https://www.kone.eg/en/existing-buildings/" },{"@type": "ListItem","position": "3","name": "Maintenance","item": "https://www.kone.eg/en/existing-buildings/maintenance/" },{"@type": "ListItem","position": "4","name": "Customer communications channels","item": "https://www.kone.eg/en/existing-buildings/maintenance/customer-communication/" }] } </script> <div class="bottom-sticky-items"> <a href="#" tabindex="1" class="btt" title="Back to top" data-swiftype-index="false"> <span>Back to top</span> </a> </div> <div class="hero-banner-wrapper"> <section id="item-91067" class="banner hero-banner scroll-past video-banner"> <picture> <source media="(max-width: 768px)" srcset="/en/Images/Customer_communication_01_Hero_tcm260-91037.jpg?v=2"> <source media="(min-width: 769px)" srcset="/en/Images/Customer_communication_01_Hero_tcm260-91037.jpg?v=2"> <img class="responsive-background" alt="img_Customer_communication_01_Hero" src="/en/Images/Customer_communication_01_Hero_tcm260-91037.jpg?v=2"> </picture> <button class="round animate close stop-video" aria-label="Stop video" title="Close video"></button> <header class="kone-no-anim"> <h1>KONE MAINTENANCE CUSTOMER COMMUNICATION CHANNELS<br /> </h1> </header> </section> </div> <section class="module-teaser-alternate" id="item-91069"> <header> <h2>Stay Up to Date Anywhere, Anytime</h2> <p class="intro">Stay up to date with KONE machine, equipment status and maintenance work progress around the clock</p> </header> <div> <section class="g-gutter g-flex"> <div class="teaser-сontent-block"> <article> <figure> <img data-src="/en/Images/Customer_communication_02_Content_block-950x540_tcm260-91038.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_Customer_communication_02_Content_block-950x540" /> </figure> <div class="content-block-body"> <h3>MONITOR YOUR BUILDING’S EQUIPMENT IN REAL-TIME</h3> <p>View real-time maintenance information on the condition of your <a href="https://www.kone.eg/en/new-buildings/elevators/">elevators</a>, <a href="https://www.kone.eg/en/new-buildings/escalators-and-moving-walkways/">escalators</a>, and automatic building doors. </p> </div> </article> </div> <div class="teaser-сontent-block"> <article> <figure> <img data-src="/en/Images/Customer_communication_03_Content_block-950x540_tcm260-91039.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_Customer_communication_03_Content_block-950x540" /> </figure> <div class="content-block-body"> <h3>KEEP AN EYE ON WHAT WE’RE DOING</h3> <p>Review past, ongoing, and upcoming building <a href="https://www.kone.eg/en/existing-buildings/maintenance/">maintenance</a> work plus the associated costs. </p> </div> </article> </div> <div class="teaser-сontent-block"> <article> <figure> <img data-src="/en/Images/Customer_communication_04_Content_block-950x540_tcm260-91040.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_Customer_communication_04_Content_block-950x540" /> </figure> <div class="content-block-body"> <h3>GET HELP WHEN YOU NEED TO</h3> <p>Contact a <a href="https://www.kone.eg/en/existing-buildings/maintenance/customer-service/">customer service</a> representative quickly and easily whenever you need to. </p> </div> </article> </div> </section> </div> </section> <section class="module-content-blocks" id="item-91068"> <header> <h2>KONE Online</h2> <p class="intro">Real-time maintenance information system at your fingertips</p> </header> <div class="content-block-container"> <section class="content-block-item"> <div> <img data-src="/en/Images/Customer_communication_05_Content_block-950x540_tcm260-91041.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_Customer_communication_05_Content_block-950x540" /> </div> <div> <h3>ALL YOUR BUILDING’S MAINTENANCE DATA IN ONE PLACE</h3><div class="rtf"><p>The KONE Online web portal gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.</p><p>You can also review your property maintenance contracts and generate reports on building maintenance work and costs to help with <a href="https://www.kone.eg/en/existing-buildings/people-flow-planning-and-consulting/">planning</a> and budgeting. </p></div> </div> </section> </div> <div class="content-block-container"> <section class="content-block-item content-block-item--reverse"> <div> <img data-src="/en/Images/Customer_communication_06_Content_block-950x540_tcm260-91042.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_Customer_communication_06_Content_block-950x540" /> </div> <div> <h3>A CLEAR OVERVIEW OF THE PAST, PRESENT, AND FUTURE</h3><div class="rtf"><p>In the KONE Online portal, you can review historical data on equipment uptime, performance, and repair costs – as well as how quickly we responded to your <a href="https://www.kone.eg/en/existing-buildings/">building</a> service requests. You can easily check data on call outs and other maintenance work to stay on top of what’s happening right now.</p><p>In addition to the current activities, you get to view longer-term equipment performance and cost data to help with planning and budgeting in the future. </p></div> <ul> <li class="сontent-block__btn сontent-block__btn--left"> <a class="arrow" href="https://kone.my.site.com/koneonline/ccloginportal?country=UAE&lang=en" target="_blank">Login to KONE Online</a> </li> </ul> </div> </section> </div> </section> <section class="module-cta" data-pattern="" id="item-91071"> <header> <h2>Request Access Today</h2> <p class="intro">KONE Online is available for all customers who have a maintenance service agreement or contract with KONE and also can schedule for maintenance appointments.</p> </header> <div> <section> <div> <a data-button-type="OTHER" href="/en/existing-buildings/maintenance/customer-communication/#item-91070" target="_self"> <button class="cta " data-analytics=""> <span> Contact us to register </span> </button> </a> </div> </section> </div> </section> <section class="module-content-blocks" id="item-91078"> <header> <h2>KONE Mobile</h2> <p class="intro">Real-time updates on the go</p> </header> <div class="content-block-container"> <section class="content-block-item"> <div> <img data-src="/en/Images/Customer_communication_07_Content_block-950x540_tcm260-91043.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_Customer_communication_07_Content_block-950x540" /> </div> <div> <h3>STAY ON TOP OF THINGS</h3><div class="rtf"><p>With the KONE Mobile app, you can use your smartphone to stay up to date with everything that’s going on with your equipment – including <a href="https://www.kone.eg/en/existing-buildings/maintenance/247-connected-services/">KONE 24/7 Connected services</a> equipment. You can choose to receive notifications on equipment status, maintenance planning work schedules, and the progress of any maintenance work we’re doing for you.</p><p>Download the app to get started. </p></div> <ul> <li class="сontent-block__btn сontent-block__btn--left"> <a class="arrow" href="https://apps.apple.com/us/app/kone-mobile/id964767987" target="_blank">KONE Mobile for iOS</a> </li> <li class="сontent-block__btn сontent-block__btn--left"> <a class="arrow" href="https://play.google.com/store/apps/details?id=com.kone.kcolapp&hl=en" target="_blank">KONE Mobile for Android</a> </li> </ul> </div> </section> </div> <div class="content-block-container"> <section class="content-block-item"> <div> <img data-src="/en/Images/Customer_communication_08_Content_block-950x540_tcm260-91044.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_Customer_communication_08_Content_block-950x540" /> </div> <div> <h3>COMPREHENSIVE PREVENTIVE MAINTENANCE DATA IN YOUR POCKET</h3><div class="rtf"><p>KONE Mobile helps you track the progress of all your building maintenance services and tasks, from request registration all the way to completion, with status notifications on your smartphone. You get a clear picture of what’s happening with all your equipment, including ongoing building maintenance work and whether or not the equipment is operating.</p><p>Sending a service request from your smartphone is quick and easy, and so is contacting a service expert at the KONE Customer Care Center. <br /></p><p>With KONE Mobile, you can improve planning and budgeting with detailed reports on equipment maintenance and repair history, including information on the work done and the maintenance cost. </p></div> </div> </section> </div> </section><section class="module-faq" id="item-91079"> <h2 style="display:none">KONE Customer Relationship Management</h2> <div> <ul> <li class=> <input id="tcm:260-910791" type="checkbox" /> <label for="tcm:260-910791" title="Open item,Close item"> KONE Online </label> <div class="rtf"><ul><li><a title="pdf_8865-KONE-Online-and-Mobile-handout" target="_blank" href="/en/Images/KONE_Online_and_Mobile_handout_tcm260-91130.pdf">KONE Online and KONE Mobile handout</a></li><li><a title="video_KONE Online and mobile animation - New" href="#tcm26083819" class="video-link">Staying up to date all the time, KONE maintenance customer communication video</a></li><li><a title="pdf_8759-KONE-Online-user-guide" target="_blank" href="/en/Images/KONE_Online_user_guide_tcm260-91148.pdf">KONE Online user guide</a></li><li><a title="KONE Care service leaflet" target="_blank" href="/en/Images/KONE_Care-service-leaflet_with-24-7-services_tcm260-91128.pdf">KONE Care service leaflet</a></li></ul><div class="video-holder"><div class="video-container content-video-container video-overlay" id="tcm26083819"><div class="video-type video-type-jwplayer video-type-desktop"><div itemscope itemtype="https://schema.org/VideoObject"><meta itemprop="uploadDate" content="2019-05-08T13:26:58+0200" /><meta itemprop="name" content="Kone online onboarding animation 11-04-19" /><meta itemprop="duration" content="PT2M36.48S" /><meta itemprop="thumbnailUrl" content="https://content.jwplatform.com/thumbs/JOr3oWzX-480.jpg" /><meta itemprop="contentUrl" content="https://content.jwplatform.com/videos/JOr3oWzX-Kc6XdS3p.mp4" /><meta itemprop="description" content="KONE"><script src="https://cdn.jwplayer.com/players/JOr3oWzX-jFJtDTBW.js"></script></div></div></div></div></div> </li> <li class=> <input id="tcm:260-910792" type="checkbox" /> <label for="tcm:260-910792" title="Open item,Close item"> KONE Mobile </label> <div class="rtf"><ul><li><a title="pdf_8865-KONE-Online-and-Mobile-handout" target="_blank" href="/en/Images/KONE_Online_and_Mobile_handout_tcm260-91130.pdf">KONE Online and KONE Mobile handout</a></li><li><a title="video_KONE Online and mobile animation - New" href="#tcm26083819" class="video-link">Staying up to date all the time, KONE maintenance customer communication video</a></li><li><a title="KONE Care service leaflet" target="_blank" href="/en/Images/KONE_Care-service-leaflet_with-24-7-services_tcm260-91128.pdf">KONE Care service leaflet</a></li></ul><div class="video-holder"><div class="video-container content-video-container video-overlay" id="tcm26083819"><div class="video-type video-type-jwplayer video-type-desktop"><div itemscope itemtype="https://schema.org/VideoObject"><meta itemprop="uploadDate" content="2019-05-08T13:26:58+0200" /><meta itemprop="name" content="Kone online onboarding animation 11-04-19" /><meta itemprop="duration" content="PT2M36.48S" /><meta itemprop="thumbnailUrl" content="https://content.jwplatform.com/thumbs/JOr3oWzX-480.jpg" /><meta itemprop="contentUrl" content="https://content.jwplatform.com/videos/JOr3oWzX-Kc6XdS3p.mp4" /><meta itemprop="description" content="KONE"><script src="https://cdn.jwplayer.com/players/JOr3oWzX-jFJtDTBW.js"></script></div></div></div></div></div> </li> </ul> </div> </section> <section class="module-form" id="item-91070" data-swiftype-index="false"> <header> <h2>Get in touch</h2><p>You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible. [additional FL specific information about who will contact and when would be good to add if possible].</p> </header> <div class="form-compact column-layout">  <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="referrer" content="no-referrer-when-downgrade">  <script type="text/javascript" data-for="FA__DOMContentLoadedEventDispatch" src="https://kone.tfaforms.net/js/FA__DOMContentLoadedEventDispatcher.js" defer></script> <style> .captcha { padding-bottom: 1em !important; } .wForm .captcha .oneField { margin: 0; padding: 0; } </style> <script type="text/javascript"> // initialize our variables var captchaReady = 0; var wFORMSReady = 0; var isConditionalSubmitEnabled = false; // when wForms is loaded call this var wformsReadyCallback = function () { // using this var to denote if wForms is loaded wFORMSReady = 1; isConditionalSubmitEnabled = document.getElementById('submit_button').hasAttribute('data-condition'); // call our recaptcha function which is dependent on both // wForms and an async call to google // note the meat of this function wont fire until both // wFORMSReady = 1 and captchaReady = 1 onloadCallback(); } var gCaptchaReadyCallback = function() { // using this var to denote if captcha is loaded captchaReady = 1; isConditionalSubmitEnabled = document.getElementById('submit_button').hasAttribute('data-condition'); // call our recaptcha function which is dependent on both // wForms and an async call to google // note the meat of this function wont fire until both // wFORMSReady = 1 and captchaReady = 1 onloadCallback(); }; // add event listener to fire when wForms is fully loaded document.addEventListener("wFORMSLoaded", wformsReadyCallback); var enableSubmitButton = function() { var submitButton = document.getElementById('submit_button'); var explanation = document.getElementById('disabled-explanation'); var isConditionalSubmitConditionMet = wFORMS.behaviors.condition.isConditionalSubmitConditionMet; if ( submitButton != null && (isConditionalSubmitEnabled && isConditionalSubmitConditionMet) || !isConditionalSubmitEnabled ) { submitButton.removeAttribute('disabled'); if (explanation != null) { explanation.style.display = 'none'; } } }; var disableSubmitButton = function() { var submitButton = document.getElementById('submit_button'); var explanation = document.getElementById('disabled-explanation'); if (submitButton != null) { submitButton.disabled = true; if (explanation != null) { explanation.style.display = 'block'; } } }; // call this on both captcha async complete and wforms fully // initialized since we can't be sure which will complete first // and we need both done for this to function just check that they are // done to fire the functionality var onloadCallback = function () { // if our captcha is ready (async call completed) // and wFORMS is completely loaded then we are ready to add // the captcha to the page if (captchaReady && wFORMSReady) { grecaptcha.enterprise.render('g-recaptcha-render-div', { 'sitekey': '6LfMg_EaAAAAAMhDNLMlgqDChzmtYHlx1yU2y7GI', 'theme': 'light', 'size': 'normal', 'callback': 'enableSubmitButton', 'expired-callback': 'disableSubmitButton' }) var oldRecaptchaCheck = parseInt('1'); if (oldRecaptchaCheck === -1) { var standardCaptcha = document.getElementById("tfa_captcha_text"); standardCaptcha = standardCaptcha.parentNode.parentNode.parentNode; standardCaptcha.parentNode.removeChild(standardCaptcha); } if (!wFORMS.instances['paging']) { document.getElementById("g-recaptcha-render-div").parentNode.parentNode.parentNode.style.display = "block"; //document.getElementById("g-recaptcha-render-div").parentNode.parentNode.parentNode.removeAttribute("hidden"); } document.getElementById("g-recaptcha-render-div").getAttributeNode('id').value = 'tfa_captcha_text'; var captchaError = ''; if (captchaError == '1') { var errMsgText = 'The CAPTCHA was not completed successfully.'; var errMsgDiv = document.createElement('div'); errMsgDiv.id = "tfa_captcha_text-E"; errMsgDiv.className = "err errMsg"; errMsgDiv.innerText = errMsgText; var loc = document.querySelector('.g-captcha-error'); loc.insertBefore(errMsgDiv, loc.childNodes[0]); /* See wFORMS.behaviors.paging.applyTo for origin of this code */ if (wFORMS.instances['paging']) { var b = wFORMS.instances['paging'][0]; var pp = base2.DOM.Element.querySelector(document, wFORMS.behaviors.paging.CAPTCHA_ERROR); if (pp) { var lastPage = 1; for (var i = 1; i < 100; i++) { if (b.behavior.isLastPageIndex(i)) { lastPage = i; break; } } b.jumpTo(lastPage); } } } } } </script> <script src='https://www.google.com/recaptcha/enterprise.js?onload=gCaptchaReadyCallback&render=explicit&hl=en_GB' async defer></script> <script type="text/javascript"> document.addEventListener("DOMContentLoaded", function() { var warning = document.getElementById("javascript-warning"); if (warning != null) { warning.parentNode.removeChild(warning); } var oldRecaptchaCheck = parseInt('1'); if (oldRecaptchaCheck !== -1) { var explanation = document.getElementById('disabled-explanation'); var submitButton = document.getElementById('submit_button'); if (submitButton != null) { submitButton.disabled = true; if (explanation != null) { explanation.style.display = 'block'; } } } }); </script> <script type="text/javascript"> document.addEventListener("FA__DOMContentLoaded", function(){ const FORM_TIME_START = Math.floor((new Date).getTime()/1000); let formElement = document.getElementById("tfa_0"); if (null === formElement) { formElement = document.getElementById("0"); } let appendJsTimerElement = function(){ let formTimeDiff = Math.floor((new Date).getTime()/1000) - FORM_TIME_START; let cumulatedTimeElement = document.getElementById("tfa_dbCumulatedTime"); if (null !== cumulatedTimeElement) { let cumulatedTime = parseInt(cumulatedTimeElement.value); if (null !== cumulatedTime && cumulatedTime > 0) { formTimeDiff += cumulatedTime; } } let jsTimeInput = document.createElement("input"); jsTimeInput.setAttribute("type", "hidden"); jsTimeInput.setAttribute("value", formTimeDiff.toString()); jsTimeInput.setAttribute("name", "tfa_dbElapsedJsTime"); jsTimeInput.setAttribute("id", "tfa_dbElapsedJsTime"); jsTimeInput.setAttribute("autocomplete", "off"); if (null !== formElement) { formElement.appendChild(jsTimeInput); } }; if (null !== formElement) { if(formElement.addEventListener){ formElement.addEventListener('submit', appendJsTimerElement, false); } else if(formElement.attachEvent){ formElement.attachEvent('onsubmit', appendJsTimerElement); } } }); </script> <link href="https://kone.tfaforms.net/dist/form-builder/5.0.0/wforms-layout.css?v=cce090a370aef980bf1ffc5ccb5c9b9185cbd8b1" rel="stylesheet" type="text/css" /> <link href="https://kone.tfaforms.net/themes/get/1" rel="stylesheet" type="text/css" /> <link href="https://kone.tfaforms.net/dist/form-builder/5.0.0/wforms-jsonly.css?v=cce090a370aef980bf1ffc5ccb5c9b9185cbd8b1" rel="alternate stylesheet" title="This stylesheet activated by javascript" type="text/css" /> <script type="text/javascript" src="https://kone.tfaforms.net/wForms/3.11/js/wforms.js?v=cce090a370aef980bf1ffc5ccb5c9b9185cbd8b1"></script> <script type="text/javascript"> if(wFORMS.behaviors.prefill) wFORMS.behaviors.prefill.skip = true; </script> <script type="text/javascript" src="https://kone.tfaforms.net/wForms/3.11/js/localization-en_GB.js?v=cce090a370aef980bf1ffc5ccb5c9b9185cbd8b1"></script>  <div class="wFormContainer" > <div class="wFormHeader"></div> <style type="text/css"> #tfa_96-L, label[id^="tfa_96["] { width: 0px !important; min-width: 0px; } #tfa_30, *[id^="tfa_30["] { width: 93.8% !important; } #tfa_30-D, *[id^="tfa_30["][class~="field-container-D"] { width: auto !important; } #tfa_54, *[id^="tfa_54["] { width: 294px !important; } #tfa_54-D, *[id^="tfa_54["][class~="field-container-D"] { width: auto !important; } #tfa_54, *[id^="tfa_54["] { height: 112px !important } #tfa_54-D, *[id^="tfa_54["][class~="field-container-D"] { height: auto !important; } #tfa_54-L, label[id^="tfa_54["], *[id^="tfa_54["][id$="-L"] { height: auto !important; } </style><div class=""><div class="wForm" id="818-WRPR" data-language="en_GB" dir="ltr"> <div class="codesection" id="code-818"><style> .wFormContainer { border: none; } .wFormTitle { display: none; } </style> <style type="text/css"> #tfa_30-DB { font-size: 17px; font-family:KONE; } #tfa_60-HTML { font-size: 17px; font-family:KONE; color: #7b8083; } #tfa_71-L,#tfa_56-L,#tfa_65-L,#tfa_66-L,#tfa_67-L { font-size: 17px; } #tfa_94-HTML { text-align: left; font-size: 17px; font-family:KONE; color: #7b8083; } </style></div> <h3 class="wFormTitle" data-testid="form-title" id="818-T">Sample form</h3> <form method="post" action="https://kone.tfaforms.net/api_v2/rest/workflow/processor" class="hintsBelow labelsAbove" id="818"> <div id="tfa_61" class="section group"> <div id="tfa_62" class="section group"> <div class="oneField field-container-D labelsHidden " id="tfa_1-D"> <label id="tfa_1-L" class="label preField reqMark" for="tfa_1">How can we help you?</label><br><div class="inputWrapper"><select aria-required="true" id="tfa_1" name="tfa_1" title="How can we help you?" class="calc-category required"><option value="">Please select...</option> <option value="tfa_2" id="tfa_2" data-conditionals="#tfa_4,#tfa_16,#tfa_44,#tfa_32,#tfa_140,#tfa_37,#tfa_223" class="calcval-0">I am interested in a KONE product or service</option> <option value="tfa_3" id="tfa_3" data-conditionals="#tfa_8,#tfa_64" class="calcval-x">I want to contact KONE customer service</option> <option value="tfa_92" id="tfa_92" data-conditionals="#tfa_95,#tfa_63,#tfa_28,#tfa_29,#tfa_30,#tfa_31,#tfa_70,#tfa_27,#tfa_55" class="calcval-x">Interested in job opportunities</option></select></div> </div> <div id="tfa_95" class="section group" data-condition="`#tfa_92`"> <div class="htmlSection" id="tfa_94"><div class="htmlContent" id="tfa_94-HTML">Click <a href="https://kone.wd3.myworkdayjobs.com/en-US/Careers" style="font-size:17px; font-family:KONE;">here</a> to explore current job openings in KONE Middle East and Africa.</div></div> <div class="oneField field-container-D labelsRemoved wf-acl-hidden" id="tfa_96-D"><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_96" name="tfa_96" value="" title="Hidden question" class="required"></div></div> </div> <div class="oneField field-container-D " id="tfa_28-D"> <label id="tfa_28-L" class="label preField reqMark" for="tfa_28">First name</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_28" name="tfa_28" value="" placeholder="First name *" data-condition="NOT (`#tfa_92`)" title="First name" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_29-D"> <label id="tfa_29-L" class="label preField reqMark" for="tfa_29">Last name</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_29" name="tfa_29" value="" placeholder="Last name *" data-condition="NOT (`#tfa_92`)" title="Last name" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_27-D"> <label id="tfa_27-L" class="label preField reqMark" for="tfa_27">Company</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_27" name="tfa_27" value="" placeholder="Company *" data-condition="NOT (`#tfa_92`)" title="Company" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_30-D"> <label id="tfa_30-L" class="label preField reqMark" for="tfa_30">Phone (Please enter number in international format without spaces or special characters, ex. +201234567890) </label><br><div class="inputWrapper"> <div class="delimiter delimiterBefore" id="tfa_30-DB">+20</div> <input aria-required="true" type="text" id="tfa_30" name="tfa_30" value="" placeholder="Phone (ex. +201234567890) *" data-condition="NOT (`#tfa_92`)" title="Phone (Please enter number in international format without spaces or special characters, ex. +201234567890) " class="validate-custom /^\d{4,20}$/ required"><div class="delimiter delimiterAfter" id="tfa_30-DA"> </div> </div> <script type="text/javascript"> if(typeof wFORMS != 'undefined') { if(wFORMS.behaviors.validation) { wFORMS.behaviors.validation.rules['customtfa_30'] = { selector: '*[id="tfa_30"]', check: 'validateCustom'}; wFORMS.behaviors.validation.messages['customtfa_30'] = "Please enter a number (without decimals)."; } }</script> </div> <div class="oneField field-container-D " id="tfa_31-D"> <label id="tfa_31-L" class="label preField reqMark" for="tfa_31">Email</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_31" name="tfa_31" value="" placeholder="Email *" data-condition="NOT (`#tfa_92`)" title="Email" class="validate-email required"></div> </div> <div class="oneField field-container-D " id="tfa_32-D"> <label id="tfa_32-L" class="label preField reqMark" for="tfa_32">Address</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_32" name="tfa_32" value="" placeholder="Address *" data-condition="`#tfa_2`" title="Address" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_140-D"> <label id="tfa_140-L" class="label preField reqMark" for="tfa_140">City</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_140" name="tfa_140" value="" placeholder="City *" data-condition="`#tfa_2`" title="City" class="required"></div> </div> <div class="oneField field-container-D labelsHidden " id="tfa_70-D" role="group" aria-labelledby="tfa_70-L" data-tfa-labelledby="-L tfa_70-L"> <label id="tfa_70-L" class="label preField " data-tfa-check-label-for="tfa_70">I am a KONE customer</label><br><div class="inputWrapper"><span id="tfa_70" class="choices vertical " data-condition="NOT (`#tfa_92`)"><span class="oneChoice"><input type="checkbox" value="tfa_71" class="" id="tfa_71" name="tfa_71" aria-labelledby="tfa_71-L" data-tfa-labelledby="tfa_70-L tfa_71-L" data-tfa-parent-id="tfa_70"><label class="label postField" id="tfa_71-L" for="tfa_71"><span class="input-checkbox-faux"></span>I am a KONE customer</label></span></span></div> </div> </div> <div id="tfa_63" class="section group" data-condition="NOT (`#tfa_92`)"> <div class="oneField field-container-D labelsHidden " id="tfa_8-D"> <label id="tfa_8-L" class="label preField reqMark" for="tfa_8">My enquiry is about</label><br><div class="inputWrapper"><select aria-required="true" id="tfa_8" name="tfa_8" data-condition="`#tfa_3`" title="My enquiry is about" class="calc-Notification required"><option value="">Please select...</option> <option value="tfa_83" id="tfa_83" class="calcval-customer.experience@kone.com">Maintenance services enquiry</option> <option value="tfa_10" id="tfa_10" class="calcval-customer.experience@kone.com">Ongoing project</option> <option value="tfa_97" id="tfa_97" class="calcval-customer.experience@kone.com">Existing customer request</option> <option value="tfa_11" id="tfa_11" class="calcval-KONEMEAP@KONE.com">Invoices</option> <option value="tfa_13" id="tfa_13" class="calcval-Marketing.KMEA@kone.com, lamia.moussa@kone.com">KONE digital tools</option> <option value="tfa_15" id="tfa_15" class="calcval-customer.experience@kone.com">Feedback about KONE</option> <option value="tfa_85" id="tfa_85" class="calcval-Marketing.KMEA@kone.com, lamia.moussa@kone.com">Other</option></select></div> </div> <div class="oneField field-container-D labelsHidden " id="tfa_4-D"> <label id="tfa_4-L" class="label preField reqMark" for="tfa_4">My enquiry is about</label><br><div class="inputWrapper"> <select aria-required="true" id="tfa_4" name="tfa_4" data-condition="`#tfa_2`" title="My enquiry is about" aria-describedby="tfa_4-HH" class="required"><option value="">Please select...</option> <option value="tfa_5" id="tfa_5" data-conditionals="#tfa_37,#tfa_223" class="calcval-New Equipment (NEB)">Installing new equipment in a new building</option> <option value="tfa_6" id="tfa_6" data-conditionals="#tfa_37,#tfa_223" class="calcval-Modernization (TRB)">Installing new equipment in an existing building</option> <option value="tfa_7" id="tfa_7" class="calcval-Maintenance (SEB)">Repairing or upgrading existing equipment</option> <option value="tfa_68" id="tfa_68" class="">New maintenance contract enquiry</option> <option value="tfa_213" id="tfa_213" class="">24/7 Connected Services</option> <option value="tfa_91" id="tfa_91" class="">Other</option></select><span class="field-hint-inactive" id="tfa_4-H"><span id="tfa_4-HH" class="hint">My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Connected Services|Other</span></span> </div> </div> <div class="oneField field-container-D labelsRemoved " id="tfa_37-D"><div class="inputWrapper"> <select aria-required="true" id="tfa_37" name="tfa_37" data-condition="`#tfa_2` AND (NOT (`#tfa_5`) AND NOT (`#tfa_6`))" title="Equipment/service type" aria-describedby="tfa_37-HH" class="required"><option value="">Please select...</option> <option value="tfa_38" id="tfa_38" class="">Elevators</option> <option value="tfa_39" id="tfa_39" class="">Autowalks</option> <option value="tfa_139" id="tfa_139" class="">Escalators</option> <option value="tfa_41" id="tfa_41" class="">Smart building solutions </option> <option value="tfa_42" id="tfa_42" class="">People Flow planning services </option> <option value="tfa_43" id="tfa_43" class="">Multiple/other </option></select><span class="field-hint-inactive" id="tfa_37-H"><span id="tfa_37-HH" class="hint">Equipment/service type *|Elevators|Autowalks|Escalators|Advanced People Flow solutions|People Flow planning|Other</span></span> </div></div> <div class="oneField field-container-D labelsRemoved " id="tfa_223-D"><div class="inputWrapper"> <select aria-required="true" id="tfa_223" name="tfa_223" data-condition="`#tfa_2` AND (`#tfa_5` OR `#tfa_6`)" title="Equipment/service type" aria-describedby="tfa_223-HH" class="required"><option value="">Please select...</option> <option value="tfa_224" id="tfa_224" class="">Elevators</option> <option value="tfa_225" id="tfa_225" class="">Autowalks</option> <option value="tfa_226" id="tfa_226" class="">Escalators</option> <option value="tfa_227" id="tfa_227" class="">Smart building solutions </option> <option value="tfa_228" id="tfa_228" class="">People Flow planning services </option> <option value="tfa_230" id="tfa_230" class="">Health and wellbeing</option> <option value="tfa_229" id="tfa_229" class="">Multiple/other </option></select><span class="field-hint-inactive" id="tfa_223-H"><span id="tfa_223-HH" class="hint">Equipment/service type *|Elevators|Autowalks|Escalators|Advanced People Flow solutions|People Flow planning|Health and wellbeing|Other</span></span> </div></div> <div class="oneField field-container-D labelsRemoved " id="tfa_44-D"><div class="inputWrapper"><select aria-required="true" id="tfa_44" name="tfa_44" data-condition="`#tfa_2`" title="Building type" class="required"><option value="">Please select...</option> <option value="tfa_45" id="tfa_45" class="">Residential</option> <option value="tfa_46" id="tfa_46" class="">Office</option> <option value="tfa_47" id="tfa_47" class="">Retail</option> <option value="tfa_48" id="tfa_48" class="">Hotel</option> <option value="tfa_49" id="tfa_49" class="">Leisure, education, special buildings</option> <option value="tfa_50" id="tfa_50" class="">Medical</option> <option value="tfa_51" id="tfa_51" class="">Public transportation and airports</option> <option value="tfa_52" id="tfa_52" class="">Marine (e.g. vessels or offshore installations)</option> <option value="tfa_53" id="tfa_53" class="">Other</option></select></div></div> <div class="oneField field-container-D labelsRemoved " id="tfa_16-D"><div class="inputWrapper"><select id="tfa_16" name="tfa_16" data-condition="`#tfa_2`" title="My role" class=""><option value="">Please select...</option> <option value="tfa_17" id="tfa_17" class="">Architect</option> <option value="tfa_18" id="tfa_18" class="">Builder</option> <option value="tfa_20" id="tfa_20" class="">Housing board member</option> <option value="tfa_21" id="tfa_21" class="">Facility manager</option> <option value="tfa_22" id="tfa_22" class="">Building owner</option> <option value="tfa_23" id="tfa_23" class="">Developer</option> <option value="tfa_24" id="tfa_24" class="">Technical consultant</option> <option value="tfa_25" id="tfa_25" class="">Government & municipalities</option> <option value="tfa_81" id="tfa_81" class="">Building manager</option> <option value="tfa_82" id="tfa_82" class="">Other </option></select></div></div> <div class="oneField field-container-D labelsHidden " id="tfa_54-D"> <label id="tfa_54-L" class="label preField reqMark" for="tfa_54">Tell us how we can help you. Provide as many details as you can.</label><br><div class="inputWrapper"><textarea aria-required="true" id="tfa_54" name="tfa_54" title="Tell us how we can help you. Provide as many details as you can." class="required"></textarea></div> </div> <div class="oneField field-container-D labelsHidden " id="tfa_64-D" role="radiogroup" aria-labelledby="tfa_64-L" data-tfa-labelledby="-L tfa_64-L"> <label id="tfa_64-L" class="label preField reqMark" data-tfa-check-label-for="tfa_64">How would you like to be contacted?</label><br><div class="inputWrapper"><span id="tfa_64" class="choices vertical required" data-condition="`#tfa_3`"><span class="oneChoice"><input type="radio" value="tfa_65" class="" id="tfa_65" name="tfa_64" aria-required="true" aria-labelledby="tfa_65-L" data-tfa-labelledby="tfa_64-L tfa_65-L" data-tfa-parent-id="tfa_64"><label class="label postField" id="tfa_65-L" for="tfa_65"><span class="input-radio-faux"></span>I would like to be contacted by phone</label></span><span class="oneChoice"><input type="radio" value="tfa_66" class="" id="tfa_66" name="tfa_64" aria-required="true" aria-labelledby="tfa_66-L" data-tfa-labelledby="tfa_64-L tfa_66-L" data-tfa-parent-id="tfa_64"><label class="label postField" id="tfa_66-L" for="tfa_66"><span class="input-radio-faux"></span>I would like to be contacted by email</label></span><span class="oneChoice"><input type="radio" value="tfa_67" class="" id="tfa_67" name="tfa_64" aria-required="true" aria-labelledby="tfa_67-L" data-tfa-labelledby="tfa_64-L tfa_67-L" data-tfa-parent-id="tfa_64"><label class="label postField" id="tfa_67-L" for="tfa_67"><span class="input-radio-faux"></span>Please do not contact me</label></span></span></div> </div> <div class="oneField field-container-D " id="tfa_55-D" role="group" aria-labelledby="tfa_55-L" data-tfa-labelledby="-L tfa_55-L"><div class="inputWrapper"><span id="tfa_55" class="choices vertical " data-condition="NOT (`#tfa_92`)"><span class="oneChoice"><input type="checkbox" value="tfa_56" class="" id="tfa_56" name="tfa_56" aria-labelledby="tfa_56-L" data-tfa-labelledby="tfa_55-L tfa_56-L" data-tfa-parent-id="tfa_55"><label class="label postField" id="tfa_56-L" for="tfa_56"><span class="input-checkbox-faux"></span>I would like to receive relevant content from KONE including marketing messages via email</label></span></span></div></div> <div class="htmlSection" id="tfa_60"><div class="htmlContent" id="tfa_60-HTML">Please notice, that when you submit this form, we will be collecting your personal data. 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