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Recruiter System Connect (RSC) FAQ | Recruiter Help
<!DOCTYPE html> <html lang="en" data-ui-framework="glimmer" data-presentation-type="FULL_PAGE" class="theme--artdeco"> <head> <title>Recruiter System Connect (RSC) FAQ | Recruiter Help</title> <meta name="apple-mobile-web-app-capable" content="yes"> <meta name="apple-mobile-web-app-status-bar-style" content="default"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="description" content="Recruiter System Connect (RSC) FAQ"> <meta name="locale" content="en_US"> <meta name="robots" content="index,follow"> <meta name="og:title" content="Recruiter System Connect (RSC) FAQ | Recruiter Help"> <meta name="og:site_name" content="Recruiter Help"> <meta name="og:description" content="Recruiter System Connect (RSC) FAQ"> <meta name="og:url" content="https://www.linkedin.com/help/recruiter/answer/a414395"> <meta name="pageKey" content="hc_search_entity"> <meta name="asset-url" id="artdeco/static/images/icons.svg" content="https://static.licdn.com/sc/h/6sz1e821vgereyxaakx87tt4z"> <meta name="helpcenter:bootstrap" content="{"cdnUrl":"https://static.licdn.com","application":{"name":"helpcenter-frontend","instance":"i001","version":"0.5.5030","multiproductName":"helpcenter"},"availableHelpCenters":[{"urn":"urn:li:helpCenterInstance:linkedin","longLabel":"LinkedIn Help","shortLabel":"LinkedIn"},{"urn":"urn:li:helpCenterInstance:billing","longLabel":"Corporate Billing Help","shortLabel":"Corporate Billing"},{"urn":"urn:li:helpCenterInstance:learning","longLabel":"Learning Help","shortLabel":"Learning"},{"urn":"urn:li:helpCenterInstance:lms","longLabel":"Marketing Solutions Help","shortLabel":"Marketing Solutions"},{"urn":"urn:li:helpCenterInstance:recruiter","longLabel":"Recruiter Help","shortLabel":"Recruiter"},{"urn":"urn:li:helpCenterInstance:sales-insights","longLabel":"Sales Insights Help","shortLabel":"Sales Insights"},{"urn":"urn:li:helpCenterInstance:sales-navigator","longLabel":"Sales Navigator Help","shortLabel":"Sales Navigator"},{"urn":"urn:li:helpCenterInstance:talent-hub","longLabel":"Talent Hub Help","shortLabel":"Talent Hub"},{"urn":"urn:li:helpCenterInstance:talent-insights","longLabel":"Talent Insights Help","shortLabel":"Talent Insights"}],"globalAlerts":[],"helpCenterInstance":"urn:li:helpCenterInstance:recruiter","lixResults":[],"locale":"en_US","pageKey":"hc_search_entity","presentationType":"FULL_PAGE","uiTheme":"ART_DECO","uiDesignSystem":"hue-infra","siteSearch":{},"contactChannels":{"contactUs":{"href":"https://www.linkedin.com/help/recruiter/solve"}},"allowOpenChatWithQueryParam":false}"> <meta name="helpcenter:clientdata" content="{"helpCenterArticleUrn":"urn:li:helpCenterArticle:(414395,LITHOGRAPH)"}"> <meta name="helpcenter:tracking-id" content="ka7c97HjQACMGgvIbJBYJg=="> <link rel="canonical" href="https://www.linkedin.com/help/recruiter/answer/a414395"> <!----> <link rel="icon" href="https://static.licdn.com/scds/common/u/images/logos/favicons/v1/favicon.ico"> <script>(function(){function a(){var a,b;var c=new Promise(function(c,d){a=c,b=d});return c.resolve=a,c.reject=b,c}window.helpcenter=a()})();</script> <script src="https://static.licdn.com/sc/h/8hfbuq1ftcvnnx4dd5067pi0t" async defer type="text/javascript"></script> <script src="https://static.licdn.com/sc/h/kqnjxe4lquult2wh53f8nxdt" defer type="text/javascript"></script> <script src="https://static.licdn.com/sc/h/eyu17lkf6vsg7kzra0vc59dhy" defer type="text/javascript"></script> <script src="https://static.licdn.com/sc/h/bgx32xxh5d2kzmy7ihmmx4l8d" defer type="text/javascript"></script> <!----> <!----> <script src="https://static.licdn.com/sc/h/dah7freax6g0ke4qb7ldi8lo9" defer type="text/javascript"></script> <link rel="stylesheet" href="https://static.licdn.com/sc/h/5xeufzc2c97mapmyf53p7pzb4"> <link rel="stylesheet" href="https://static.licdn.com/sc/h/br4pwt2mabgjtw8ggoqn5thbd"> <script src="https://static.licdn.com/sc/h/74ve28hdtc8mw6w2g0inpz1vw" defer type="text/javascript"></script> <link rel="stylesheet" href="https://static.licdn.com/sc/h/f2nrji8842qbbbdkma1xmhaco"> </head> <body dir="ltr" class="base-page hue-web-theme--classic hue-web-color-scheme--light" data-test-id="base-page-body" data-in-hueify-scope="true"> <header class="global-header" data-test-id="global-header"> <div class="placeholder " id="system-message-outlet" data-inert-toggle-target="me-menu-inert-toggle-target" data-test-id="system-message-outlet"> </div> <!----> <div class="page-width-content"> <div class="accessibility-menu" data-test-selector="accessibility-menu" data-inert-toggle-target="me-menu-inert-toggle-target"> <div class="visually-hidden" aria-live="polite"> <p class="mobile-view-on-desktop">Attention screen reader users, you are in a mobile optimized view and content may not appear where you expect it to be. 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href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Frecruiter%2Fanswer%2Fa414395&trk=help_me_menu" data-test-id="me-menu-sign-in"> Sign in </a> </div> </div> <a class="site-navigation__sign-in artdeco-button artdeco-button--2 artdeco-button--secondary artdeco-button--inverse mobile-excluded" href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Frecruiter%2Fanswer%2Fa414395" data-test-id="sign-in-button">Sign in</a> </nav> </div> </header> <main role="main" tabindex="-1" id="a11y-main" class="layout layout--one-column" aria-label="Help content" data-inert-toggle-target="me-menu-inert-toggle-target"> <div class="article-details-page"> <div class="hue-page-heading" data-test-selector="heading-container"> <div class="page-width-content"> <h2 class="hue-page-heading__title hue-default-color t-24 t-bold" data-test-selector="heading-title"> Recruiter System Connect (RSC) FAQ </h2> <span class="hue-default-secondary-color t-14" data-test-selector="relativeTime-container"> Last updated: 3 days ago </span> </div> </div> <div class="page-width-content article-details-content"> <div class="article-details-content__main"> <article data-test-selector="article" data-article-source="urn:li:helpCenterArticle:(414395,LITHOGRAPH)"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Recruiter System Connect (RSC) is an integration between LinkedIn Recruiter and your Applicant Tracking System (ATS). Two of the most common workflow challenges for talent professionals are toggling back and forth between different systems and understanding the candidate hiring process from sourcing to hire. RSC solves these challenges by integrating Recruiter with your ATS to simplify your hiring process.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> Check out some frequently asked questions on RSC below. </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-s6972" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">I have an ATS and a CRM; do you recommend I use RSC or CRM Connect? Or both?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-s6972" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>In order to achieve the most streamlined and efficient workflow across systems, we recommend activating both RSC and CRM Connect. By connecting <strong>both</strong> your ATS and CRM to LinkedIn, you access the most holistic view of your hiring funnel, seeing information across all systems as you make decisions and collaborate with your team in LinkedIn Recruiter. We believe this more holistic approach to be more effective than integrating just one system.<br> </p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>These two integrations can seem duplicative but if we break it down, one is for prospecting and one is for applicants and they work very well together. Additionally, here are some key differences between the two:</p><ul><li>CRM Connect syncs the following data from your CRM to LinkedIn, which RSC doesn't:<ul><li>Email interactions</li><li>Prospecting Pipelines</li><li>Pipeline Stages</li></ul></li><li>RCS syncs the following data from your ATS to LinkedIn, which CRMC doesn't:<ul><li>Job Applications</li><li>Application Stages</li></ul></li></ul> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>We are aware that your ATS may integrate with your CRM. CRM Connect is not designed to pull in key ATS information like applications and hiring stages. Thus, CRM Connect is not a reliable solution for rediscovering candidates based on past applications tracked in the ATS.<br> </p> </div> <div class="article-content-callout article-content-callout__background--warning" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Important to know </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p>In order to get the full benefits of past applicant information from your ATS, and to ensure that this information makes candidate rediscovery seamless on LinkedIn, we recommend that you integrate your ATS directly with LinkedIn via RSC.<p></p><p></p><p></p><p></p><p></p><p></p> </div> </div> <!----> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-k6r9d" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Is there a cost to use RSC?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-k6r9d" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>For all customers with one or more Recruiter Corporate or Recruiter Professional Service (RPS) seats, RSC is included as part of your Recruiter license at no additional cost. Some ATS providers charge customers an implementation fee as a part of their standard business practice; however, there is no fee from LinkedIn. Check with your ATS provider for further details.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <strong>Note:</strong> RSC is not available for Recruiter Lite customers. </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-y45ky" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Who can use RSC?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-y45ky" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>RSC is available for all Recruiter Corporate or Recruiter Professional Service (RPS) seats as part of your Recruiter License. Recruiter Lite Customers are not eligible for RSC, but if you would like to learn more about Recruiter Corporate or Recruiter Professional Service, <a rel="" href="https://business.linkedin.com/talent-solutions/cx/20/11/rlite-contact?trk=leadgeninhcarticle_rliteoverview" target="_self">contact our sales team</a>.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-brkps" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Who can set up the RSC integration?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-brkps" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>To set up the RSC integration, users must have admin permissions on their Recruiter contract. Permissions in RSC are based on permissions in Recruiter. View the full list of who can <a rel="" href="https://www.linkedin.com/help/recruiter/answer/a539298" target="_self">Access RSC features based on a user’s license and permissions in Recruiter</a>.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-zzjy8" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What if I get stuck during RSC implementation? </span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-zzjy8" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>ATS instructions for active partners are available on our <a rel="" href="https://business.linkedin.com/talent-solutions/product-update/recruiting-and-candidate-search-tool" target="_self">RSC website</a>. If you have followed all steps and are still unable to use RSC, check with your ATS provider to validate that RSC has been successfully set up with the ATS. If you require further assistance, please contact us or your LinkedIn CSM.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-6pl1m" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What should I do if I receive the "Your account is not associated to any company" error message?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-6pl1m" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Your Recruiter dashboard may not be correctly linked to your company’s page on LinkedIn. Please contact us with a description of the error for assistance.<br> </p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-ke66t" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Can I have multiple RSC connections set up?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-ke66t" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Yes, you can set up multiple RSC integrations with multiple ATS partners. You may set up RSC in any of the following ways:</p><ul><li>Connect >1 ATS system to 1 Recruiter dashboard</li><li>Connect 1 ATS system to multiple Recruiter dashboards</li><li>Connect multiple instances of the same ATS to 1 ATS dashboard</li></ul><p>Each ATS has a different activation process. You can find ATS instructions for active partners on our <a rel="" href="https://business.linkedin.com/talent-solutions/product-update/recruiting-and-candidate-search-tool" target="_self">RSC website</a>.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-r272i" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why can’t I see InMail messages in my ATS?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-r272i" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>In most cases, InMail history should be synced from LinkedIn to your ATS. You can check that <strong>InMail History</strong> is enabled for RSC in your Product settings, by navigating to <strong>Product settings</strong> -> <strong>ATS and CRM Integrations</strong>. This allows InMail messages to be moved from LinkedIn to the ATS. You will be able to see the message content, date, and time the InMail was sent. Only the first InMail message will be displayed, not the entire conversation. InMails are also visible in the LinkedIn Profile Widget, under the<strong> Recruiting Activities</strong> tab. Note that the Profile Widget only displays the contents of messages if you sent or received the message; if the message was sent or received by another recruiter, you will only see the record of the InMail, the associated timestamp, and whether the InMail was accepted. If you are unable to see InMail messages, please reach out to your ATS representative for help.<br> </p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-wfdvy" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why can’t I view interview feedback, notes, or job statuses in the ATS indicator from my LinkedIn dashboard?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-wfdvy" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>An ATS can choose to exclude the interview feedback and notes features from the Recruiter dashboard. Reach out to your ATS representative to confirm if these features aren’t included in the dashboard.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Your ATS may have also enabled Security Groups which could prevent you from seeing these features. You can only see interview feedback, notes, and job statuses for the jobs that you have access to within your ATS. Bond Adapt, Comeet, Dynamics ATS, Greenhouse, JobDiva, Oracle Recruiting, SmartRecruiters and Workable currently have security groups in place. Reach out to your ATS representative to ensure your profile is linked to the correct security group.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>To learn more about what recruiting activities are shared with your ATS, see <a rel="" href="https://www.linkedin.com/help/recruiter/answer/a498631" target="_self">Recruiter System Connect profile widget</a>.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-hk0ja" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why is the information different in my ATS compared to LinkedIn when viewing the Profile Widget?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-hk0ja" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>The information you can view on the profile widget depends on whether you’re signed into a Recruiter account, and if RSC is enabled. You must be signed in to Recruiter with a RSC-enabled dashboard in order to view all information within the profile widget.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-ucf8h" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why is the “In ATS” indicator not populating for a candidate who’s in my ATS?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-ucf8h" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>This happens when candidates have not been synced from the ATS to Recruiter. To initiate this sync, please contact your ATS representative.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Additionally, the candidate may also not have been matched if we were unable to map them to a LinkedIn profile via email address. You can attempt a manual match within the Profile Widget in your ATS in the ‘LinkedIn’ tab, if allowed by your ATS.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-3659s" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why is the ‘Rediscovered candidates’ spotlight not populating for a candidate who’s in my ATS? </span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-3659s" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>This happens when candidates have not been synced from the ATS to Recruiter. To initiate this sync, please contact your ATS representative.</p> <p>Additionally, the candidate may also not have been matched if we were unable to map them to a LinkedIn profile via email address. You can attempt a manual match within the Profile Widget in your ATS in the ‘LinkedIn’ tab, if allowed by your ATS. </p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-ksjmu" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why can’t I see all my jobs listed when I try to export a candidate to my ATS?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-ksjmu" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Some ATSs, including Bond Adapt, Comeet, Dynamics ATS, Greenhouse, JobDiva, Oracle Recruiting, SmartRecruiters and Workable, create security groups to restrict unauthorized users from viewing job or candidate information. If your ATS implements security groups, you will need to have access to jobs and applications within the ATS in order to view them on LinkedIn. Reach out to your ATS representative to confirm you’re connected and linked to the correct security group for the job(s) you are trying to export.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Jobs must be synced from your ATS to LinkedIn in order to be available for 1-Click Export. If security groups are not in place, or if you suspect a job has not been successfully synced to LinkedIn, reach out to your ATS support representative to verify if the job was sent.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Learn how <a rel="" href="/help/recruiter/answer/a419295" target="_self">member level privacy settings</a> impact your ability to export candidate profiles to your ATS.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-4fkwd" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why am I not able to export a candidate to my ATS?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-4fkwd" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Some ATSs, including Greenhouse, Workable, and SmartRecruiters, create security groups to restrict unauthorized users from viewing job or candidate information. If an ATS implements security groups, your Recruiter account may need to be connected from within the ATS. Your account also needs to be aligned to the correct security group within your ATS to take specific actions from your LinkedIn dashboard. Reach out to your ATS representative to confirm you’re connected and linked to the correct security group for the job(s) you are trying to export.</p> <p>Job posting data also needs to be synced from your ATS to LinkedIn. This allows LinkedIn to match candidates with the correct job IDs within your ATS. Job posting data must be published by your ATS and then synced with LinkedIn. LinkedIn then matches candidates with the correct job requisition, which will allow you to successfully export candidates.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-kvt4y" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Can I view tags from my ATS in Recruiter?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-kvt4y" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>You can view tags, including a <strong>Do not contact</strong> tag where applicable, from your ATS in Recruiter. To view tags in the <strong>Talent pool </strong>or <strong>Pipeline </strong>tab of a project in Recruiter:</p><ul><li>In the <strong>Activity </strong>row of the candidate’s profile card, move your cursor over <strong>In ATS </strong>to see tags.</li><li>Click the candidate’s profile and expand the <strong>Recruiting Tools</strong> section to see tags.</li></ul> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-i3jml" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What if I want to change to a different ATS?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-i3jml" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>To change ATSs, you can find ATS instructions for active partners on our <a rel="" href="https://business.linkedin.com/talent-solutions/product-update/recruiting-and-candidate-search-tool" target="_self">RSC website</a>. If you want to remove your existing ATS integration before changing to a new ATS, please contact us for assistance.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-3n6w6" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What if I want to disable my ATS?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-3n6w6" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>If there is ever a time when you’d like to disable the Recruiter System Connect integration or remove this data, you can request to disable or explicitly delete your ATS data at any time by contacting <a rel="" href="mailto:ltsatsintegrations@linkedin.com" target="_self">ltsatsintegrations@linkedin.com</a>. When submitting the request to disable, please include written approval from the dashboard admin, dashboard ID, as well as the reason for disablement.<br> </p><p>Make sure to close the active jobs in your ATS before your request to disable RSC. After RSC is disabled, you can no longer use RSC to close your jobs. You’ll also need to reopen them once RSC is disabled. Additionally, reach out to your ATS to notify them the integration has been disabled so that they stop calling our APIs.</p> </div> </div> <!----> </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-369tj" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What fields and data points are synced between the ATS and RSC?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-369tj" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>To ensure a consistent experience for customers using Recruiter System Connect, check out the <a rel="" href="https://content.linkedin.com/content/dam/help/recruiter/en-us/RSC_required_fields.pdf" target="_blank">RSC required fields</a> or below to see which fields are required to sync in each category.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h3>Required fields sent to LinkedIn</h3><p>Jobs: </p><ul><li>External Job ID (may display different than ATS)</li><li>Title</li><li>Description</li><li>Location</li></ul><p>Candidates: </p><ul><li>First and last names</li><li>Candidate ID (may display different than ATS)</li><li>Email address</li></ul><p>Applications:</p><ul><li>First and last names</li><li>Candidate ID (may display different than ATS)</li><li>Email address</li><li>Disposition reason</li><li>Source</li></ul><p>Application Stages: </p><ul><li>ATS Stage</li></ul> </div> <div class="article-content-callout article-content-callout__background--note" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Here's a tip </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>Additional optional items may be included at the discretion of the ATS including notes and interview feedback. The fields in an ATS may be labeled differently. <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p> </div> </div> <!----> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h3>Fields retrieved by ATS</h3><p>1-Click Export:</p><ul><li>First and last names</li><li>Current employer</li><li>LinkedIn URL</li><li>LinkedIn headline</li></ul><p>InMail contact Info (accepted InMail prompt):</p><ul><li>First and last names</li><li>Current employer</li><li>LinkedIn URL</li><li>LinkedIn headline</li><li>Email address (if provided)</li><li>Phone number (if provided)</li></ul> </div> <div class="article-content-callout article-content-callout__background--note" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Here's a tip </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>Where data is displayed within an ATS is unique to each ATS and is subject to ATS updates. InMail/Notes history may not be available for all ATSs. <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p> </div> </div> <!----> </div> </div> <!----> </div> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h2>Related tasks</h2><ul><li><a rel="" href="https://www.linkedin.com/talent/home" target="_self">Sign in to Recruiter</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1456573" target="_self">Change ATS settings in Recruiter as an Admin</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a539298" target="_self">Access RSC features based on a user's license and permissions in Recruiter</a><br> </li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1458358" target="_self">Integration features supported by an ATS</a></li></ul><h2>Learn more</h2><ul><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a5938407" target="_self">Hiring integrations in Recruiter</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a414363" target="_self">Recruiter System Connect (RSC)</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a496957" target="_self">ATS integrations in Recruiter</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a500012" target="_self">ATS-enabled reporting</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a497872" target="_self">ATS-enabled Hiring Funnel Report terms and definitions</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a500013" target="_self">ATS-enabled Source Report terms and definitions</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a500014" target="_self">Benchmarks for ATS-enabled reporting in Recruiter and Talent Hub</a></li><li><a rel="" href="https://training.talent.linkedin.com/interpret-the-ats-enabled-hiring-funnel-and-source-reports/881223/scorm/3ey1qoiezwaeu" target="_self">Interpret the ATS-Enabled Hiring Funnel and Source Reports</a></li><li><a rel="" href="/help/recruiter/answer/a419295" target="_self">Data and Privacy for hiring integrations in Recruiter FAQ</a></li></ul> </div> </article> <!----><!----> <div class="placeholder " id="helpfulness-rating"> </div> </div> <div class="article-details-content__delimiter"></div> <aside class="article-details-content__aside"> <div class="article-details-content__tags"> <h3 id="tagged-header" class="hue-web__header--aside t-bold t-16" data-test-selector="topicTags-header"> Tagged in </h3> <ul class="pill-list article-page-pill-list hue-artdeco-pill" data-test-selector="topicTags-container"> <li class="pill-list__item" id="topic-link-a115001" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/recruiter/topic/a115001" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a115001"> Recruiter System Connect </span> </a> </li> <li class="pill-list__item" id="topic-link-a215125" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/recruiter/topic/a215125" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a215125"> ATS Integrations </span> </a> </li> <li class="pill-list__item" id="topic-link-a101040" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/recruiter/topic/a101040" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a101040"> Integrations 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